Supported Living Team Manager Jobs

This is not a healthcare role, and we are looking for someone with experience in the housing sector with experience in supporting vulnerable adults with complex needs. 

• Annual salary of £27,947 (FTE) 

• Permanent role 

• Full Time & Part Time Opportunties Available (18 hours, Shift Based negotiable days between Mon-Fri) & Full Time posts 37 hours on a rota base Mon-Sun) 

• Based in Rochdale, Burnley or Oldham 

Proposed Interview Date: 13th 14th and 15th May 2024 

The role 

We are looking for Housing Support Workers who can provide intensive housing management & support to service users in our supported housing projects. 

You will work proactively with service users who have been homeless and have complex needs to sustain their tenancies and move on into independent living.

You will also work empathetically to empower services users, actively engaging them with the community and helping them to support each other, to develop resilience, to live independently, and to be an asset to the community. 

The right fit 

• You will have prior experience with service users who have been homeless and/or have complex needs including, Mental health, substance misuse, domestic abuse & chaotic lives etc. 

• You will also have strong ICT skills. 

• You will be competent in facilitating support sessions and devising support plans to achieve successful outcomes. These will be person centred in their approach, identifying individual needs and strengths of each Service User. 

• You will have experience in working in the housing sector 

• You will have experience of liaising with partner agencies to compliment individual support packages 

Who we are 

Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale, Oldham and Burnley. 

We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live.

Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. 

Next steps 

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. 

Our People Services team will review your application and will be in touch shortly.

What we offer 

Petrus really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which includes: 

• A range of flexible working options. 

• 25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays. 

• 6 additional days for volunteering. 

• 5% Employers Contribution to the Pension Scheme. 

• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill. 

• Enhanced maternity, paternity and adoption pay schemes. 

• Employee Assistance Programme and health and wellbeing initiatives 

• A wide variety of exciting learning and development opportunities. 

• Interest free loans to assist with the purchase of computer equipment and travel season tickets. 

• Monthly staff lottery scheme. 

"We regenerate places and create opportunities for people" 

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible. 

The Partnership Manager role will report to the CEO and sit within the Business Development Team.

The Partnership Manager will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the business grow. You will have a clear ability to tailor the way we sell our services to potential clients.

You will lead and support others across the company to communicate our service offering to external stakeholders that will directly contribute to the company’s growth strategy and impact.

The Partnership Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, and communicating our brand values and services that attracts a wide range of clients.

In this role, you will work closely with the Digital Communications and Marketing, Monitoring and Evaluation, Programme and Finance teams.

Essential Experience

• Have a minimum 5 years sales and client relationship experience

• Proven success in a similar role, with a track record of securing income through multi-year partnerships

• Strong relationship management skills, particularly within the education and/or corporate sector.

• Ability to manage a heavy and varied workload effectively and maintain high levels of both accuracy and output

• Ability to think strategically and identify new opportunities and initiatives to grow the business

• Excellent verbal and written communication skills, with experience of producing high quality written materials that are tailored to the needs of specific internal or external audiences.

• Experience managing a CRM system, sales systems flow and executing sales campaigns/funnels

• Experience working in a fast-paced environment and working independently to find solutions to problems

Contract Type

Permanent - St Giles Shops

Location

Mere Green

Hours

22.5 hours (working 3 out of 7 days to include Sundays plus 2 other days)

8:55am - 5:05pm trading over 7 days

Annual Salary

£13,548.60

Review Date

02/05/2024

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will support in leading a team of volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have good customer service skills and want to be part of a successful team. Ideally, you’ll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide store encouragement and development of best practice.

Knowledge and experience

Essential:

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail experience

Desirable:

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential:

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable:

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Goodtime keeping & strong work ethic

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

The Winch is a dynamic children and young persons’ charity in north Camden which delivers a cradle to community pipeline of opportunity, through family support, play, youth-led, sports and social action programmes, working alongside children, young people and parents to develop their strengths, skills and sense of belonging of purpose. We want to appoint a dynamic Community Library Manager to run the library and grow our provision, based on the three key themes that reflect our aspirations; Belsize Reads, Belsize Creates and Belsize Connects. They will be a friendly and welcoming face to a wide range of library visitors, be opportunity-focussed and keen to take the initiative. They will champion the power of reading and creative arts for all

Trusts and Foundations Manager 

FTC - (12 Months)

 Full time (34.5 hours), we are open to a conversation about how you work these hours

Home-based / Split between home and our London Office

National: £ 41000- £46000

London: £44500 - £49500

Are you passionate about building long-term relationships and securing high value donations from charitable trusts and foundations? Do you want to be part of an ambitious philanthropy team, where you can take your career to the next level while making a lasting difference for people living with cancer? If so, we’re looking for someone with excellent relationship building and communication skills to help drive a step-change in Macmillan’s income.

About the role

The Trusts and Foundations Manager will contribute to a step-change in Macmillan’s income, with a focus on identifying and realising high value income from Trusts and Foundations. You will achieve this through personally soliciting, securing, and stewarding high value gifts aligned with Macmillan’s strategic priorities and facilitating supporters to become advocates and champions for Macmillan. As a manager, you will also provide guidance and support to your direct reports in the team.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About you:

· Excellent written communication, with the ability to navigate complex information to develop proposals that articulate a clear vision and compelling narrative to inspire donors.

· Excellent verbal communication, networking, and relationship-building skills with demonstrable experience of building trusted, authentic relationships with senior stakeholders, Trustees and senior volunteers.

· Experience in identifying, cultivating, securing, and stewarding high-level five or six-figure philanthropic gifts.

· Experience of being a diligent and accurate record keeper, ideally with experience of using Raiser’s Edge CRM.

· Experience of line-management.

Recruitment Process
Application deadline: 8th May 2024
Interviews are planned for w/c Monday 13th May 2024

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Corporate Partnership Development Manager.

Salary: up to £42,533 per annum (this includes Inner London Allowance of £3,333) Subject to location and experience.

Location:  Holborn, London. We are also open to flexible working, if you are interested in this role but outside of London, please get in touch. If based outside of London, you will not be entitled to the London allowance.

Contract: Fixed Term Contract - 12 months, 35 hours per week.

Benefits:

• A generous annual leave entitlement of 29 days PLUS bank holidays.
• Gain professional qualifications with excellent training, and development opportunities.
• A pension with a up to a 7% employer contribution rate. Plus, if you pay in to the pension you will receive life assurance cover.
• Staff discount portal with your favourite brands.
• Blue Light Card eligibility with 15,000 discounts from national retailers.

Why Action for Children? 

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

This is a really exciting opportunity to join Action for Children as a Partnership Development Manager. With an enthusiastic approach and excellent communication and influencing skills, you will build relationships with corporates resulting in long-term, high-value corporate partnerships that raise both significant income and brand visibility for Action for Children.

How you'll help to create brighter futures

• Lead on identification, creation and securing of strategic multi-year corporate partnerships across a range of sectors.
• Lead on the full sales cycle concerning prospect approaches including generating leads, building networks, and bringing in new corporate partnerships.
• Develop excellent relationships with key internal and external stakeholders.
• Work with teams across Action for Children to ensure a collaborative approach to partnership development.
• Deliver increased brand visibility and significant new income through a variety of partnership types (over £100,000 each).

Let's talk about you 

• Tenacious, self-motivated, high achiever with a passion for new business.
• Experience of developing corporate-charity partnerships.
• Experience of securing partnerships involving a range of activity, including sales promotions and employee fundraising.
• Experience of building relationships with high-level stakeholders, internally and externally.
• Ability to think creatively and strategically when prospecting, using a solution focused approach.
• Line management experience would be advantageous but not necessary.
• Willingness to work flexibly and travel the UK when necessary.

Please see the Job Description for the full list of accountabilities and requirements.

Please note we are unable to offer visa sponsorship for this role.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Don't meet every single requirement?

If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.

Want to know more about Action for Children? Find us on X, LinkedIn, Facebook, or YouTube to get to know us better.

Closing Date: Wednesday 8^th May 2024.

Interviews are scheduled for week commencing 13^th May 2024.

Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising’ experience, particularly of increasing income and cultivating supporters.  We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential. 

Position: Policy, Public Affairs and Campaigns Manager (Northern Ireland)
Contract: Permanent
Hours: Full-time (35 hours a week)
Location: Office-based in Belfast (BT7) with flexibility to work remotely
Salary: £36,309 - £38,786 per annum plus excellent benefits  
Salary Band: Band F1

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re recruiting for a Policy, Public Affairs and Campaigns Manager to join our team in Northern Ireland.

We’re looking for an enthusiastic individual with experience in shaping policy and the ability to communicate the position of the MS Society in Northern Ireland and develop its profile to a wide range of audiences.

You’ll also act as a spokesperson for the MS Society in Northern Ireland and play an important role in developing our strategic approach to supporting people affected by MS. Helping us to ensure that our priorities align with the needs and aspirations of the MS community.

We’re looking for the successful candidate to be able to demonstrate that they understand the challenges that people with MS face. You’ll be mobilising the MS community in Northern Ireland to make a powerful case for continued improvement in the treatment, care and support of people living with MS.

You’ll be enthusiastic and passionate about the work we do, forge strong partnerships with key stakeholders and represent the MS Society at key meetings and events in Northern Ireland.

This is a fantastic role for someone who understands the political and policy environment in Northern Ireland, enjoys taking a strategic and operational lead, and enjoys leading powerful campaigns.

We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.

Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.

Closing date for applications: 9am on Wednesday 15 May 2024
Anticipated interview date: Monday 27 and Tuesday 28 May 2024

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day / 7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Cycle to work scheme
• Death in service scheme
• Health cash plans to help offset the cost of health care for you and your family
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day / 7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Let your passion and skills shine! If your dream is to save animals, put your best skills to work and join our passionate team today!

Job Title: Country Manager

Salary: £35,000

Location: Remote (for now) - Geographic area: UK, English speaking

Reports To: Founder / CEO

Job Type: Temporary / Full-Time35 hours/week or Part-time 20 hours/week considered.

Closing date: 21st May 2024

About Us:

Thank you for your interest in our Country Manager role. ROLDA (Romanian League in Defence of Animals) is a small animal welfare charity working to improve the lives of dogs, cats, and other animals in Romania and internationally. Since its establishment in 2006, ROLDA has become a beacon of hope for the millions of vulnerable stray animals in Romania – one of Europe's economically poorest nations. Our mission is to manage the homeless animal population, estimated to be millions, through six key focuses: rescue, rehabilitation, sheltering, sterilisation, and education. Within our shelters, inspired by British kennel design and maintained to meet EU animal welfare standards, we can house up to 700 stray dogs at a time. Here, they receive complete veterinary care, rehabilitation, and preparation for rehoming. Since 2006, we have helped over 48,000 animals (primarily dogs and cats) and built two shelters for dogs and one for disabled and senior cats. We also distribute support, primarily through small grants, to six other charities in Romania and over 40 shelters in Ukraine. We rehome mainly in Switzerland, Sweden, and the UK. In addition to our efforts in rescuing and rehoming animals, ROLDA tackles the root cause of Romania's homeless animals through comprehensive neutering programmes and educational initiatives. Since 2006, we have successfully neutered nearly 20,000 cats and dogs, significantly impacting Romania's severe overpopulation of animals.

Job Overview:

As the Country Manager, you will play a pivotal role in shaping the growth and impact of ROLDA in the UK. This is a remote position (for now) that requires strategic thinking, people management skills, financial acumen, and a commitment to achieving our organisational objectives.

Key Responsibilities:

Strategy Development:

Collaborate with the Board to develop and implement growth strategies for the organisation.

Drive initiatives such as increasing adoptions, fostering programmes, volunteer engagement, and support fundraising activities.

Support Fundraising Manager with income generation growth

Research and Insight:

Represent the charity externally and liaise with other charities, including other ROLDA branches.

Stay informed about industry trends, research, and insights to inform organisational strategies.

People Management:

Empower and develop the small operational team, including volunteers providing leadership and necessary resources for successful completion of initiatives.

Support the recruitment of volunteers.

Foster a positive and collaborative work environment and strong relationships with stakeholders.

Manage and evaluate team performance, providing guidance and feedback as necessary.

Maintain effective communication with the UK and international team of ROLDA and its partners, collaborators.

Financial Management:

Develop and control operational budgets to ensure adequate resources for meeting ROLDA’s objectives.

Problem Solving:

Find innovative solutions to complex problems, adapting strategies to overcome challenges.

Policy and Procedure Development:

Create, develop, and manage operational policies and procedures.

Legal Compliance:

Ensure all legal and regulatory documents are filed, reported, and compliant with laws.

Abilities and competencies

Working remotely for ROLDA, a small international charity requires a unique set of abilities and competencies.

• The ability to be self-motivated with a high level of self-discipline and motivation
• Clear and concise communication skills
• Proficient in using digital tools and platforms for virtual collaboration and project management.
• Effective organisation and time management skills
• Excellent skills in building and maintaining relationships, even in a virtual environment.
• The capacity to work independently and make decisions without constant supervision in a remote setting.
• Passionate about the work of ROLDA with a commitment to animal welfare

Experience required:

· Proven experience in strategic planning, peopleand financial management.

· Demonstrated success in leading and managing teams in the nonprofit sector.

· Strong problem-solving skills and ability to adapt to changing circumstances.

· Excellent communication and interpersonal skills.

· Knowledge of legal and regulatory requirements related to charities in the UK.

Benefits:

· Flexible work arrangements: We offer flexible work hours and the option to work remotely to support your work-life balance.

· Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.

· Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.

· Inclusive culture: Be part of a diverse and inclusive team that values and respects all members.

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience.

ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, full-time

Salary

£23,933 plus OTE Bonus

Location

Muswell Hill

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Do you want to be responsible for organising and facilitating our schedule of Independent Living Skills programmes across Share?

We are looking for an Independent Living Skill Coordinator to line manage and support the delivery of the Independent Living Skills programme including Out and About, Home Cooking Skills and My Life, My Way. You will work with the Independent Living Skills and Creative Programmes Manager to ensure we deliver a creative programme which maximises the potential of our students, makes best use of Share resources and local partnerships, and supports students to develop the skills to live more independent fulfilling lives.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen. 

Main responsibilities 

• You’ll manage the delivery of our Independent Living Skills programmes across our sites, looking to ensure they are delivered to the highest standard 
• You will ensure all Independent Living Skills programmes are comprehensive, impacting students beyond the classroom, including exploring the opportunities for delivery in the community and home setting 
• You will line manage the Independent Living Skills Tutors and ensure they have adequate resources to deliver sessions 
• You will work with tutors to meet organisational strategic goals with a focus on activities which support progression on the Outcomes Star 

Who we’re looking for 

• You have experience in planning and coordinating inclusive activities with a focus on supporting independent activities 
• You have experience in coordinating, planning and delivering sessions for adults that enable people to acquire new skills, both social and practical 
• You have experience of identifying, building and maintaining positive relationships with a wide range of individuals, partner organisations, support networks and agencies on behalf of clients 
• Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen 

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

 Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees. 

 We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. We have robust policies in place so that every single person working at Share takes ownership of making our programmes come to life. 

 We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.  

Please send us your CV and a cover letter. In your letter, please tell us: 

1. Please can you tell us what attracted you to this post? What qualities do you believe you possess which will make you successful in this role and why? 
2. What experience do you have of planning sessions for adults with learning disabilities and/or autism?
3. How will you plan a programme of sessions which will support learning for a cohort of students with substantially varied levels of capability, and what will you do to ensure these sessions are inclusive for all students? 

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, don't hesitate to get in touch with us. 

We look forward to receiving your application. 

Internally the job title will be Casual Recovery Worker.

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship's Wingfield Resource Centre as a Casual Recovery Worker.

The Wingfield Resource Centre currently provides support for individuals experiencing mental health crisis or who require preventative support. We operate 365 days a year from 6pm to 11pm.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

To apply, please visit our website via the apply button and then send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough. No personal care or experience is required, just the right values.

£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for an ambitious and driven individual who is passionate about building businesses that change lives. This individual will help us continue to develop excellence across all that we do for our staff team and our customers. We are looking for someone who naturally thinks about ways to improve businesses and thrives in driving forward change.

You will work closely with the Head of Enterprise (HofE) and the Leadership Team to ensure that both enterprises are fulfilling their key mission which is to create genuinely life-giving work and that our employees excel at.

About us

Upbeat Communities was founded in 2005 to support refugees and asylum seekers to rebuild their lives through a whole range of support including training, social activities, befriending and hosting. Upbeat Communities became a registered charity in 2015.

In 2013, Upbeat Communities launched Derby Language School (DLS) which is a social enterprise that provides language courses to individuals and organisations in the East Midlands. Alongside generating considerable income for the charity through its private and corporate classes it also provides quality language training for many refugees through contracts with councils.

In 2021, Upbeat Clean was started in response to significant challenges that refugee women have in finding employment to support their families. Upbeat Clean’s 5-year goal is to be able to offer a Real Living Wage job to every refugee woman who needs one in Derby. Upbeat Clean is fast becoming the most talked about commercial cleaning business in Derby with contracts at key venues like Derby Museums, Getinge, Vaillant, Quad, Deda and large offices across the city.

The two social enterprises (DLS and Upbeat Clean) have grown substantially over the last two years with a combined expected turnover of around £700,000 in 2024/25 and more rapid growth ahead. We have over 30 employed cleaners and 20 freelance teachers and interpreters, with over 40 corporate contracts and 100 private clients.

Main duties and responsibilities

Strategy, Analysis & Development:

 • Continuously focus on balancing fast social enterprises growth while pursuing excellence for our customers.

• Support with the development of the overall business strategy.

• Lead on key business changes.

• Support in the development and implementation of marketing strategies for both enterprises.

Operations:

• Oversee the day-to-day business needs of Upbeat Clean and DLS.

• Lead recruitment and training Upbeat Clean and DLS staff.

• Develop excellent systems and processes for Upbeat Clean and DLS.

• Negotiate new partnerships with businesses in the city.

• Act as key account manager for some of the client contracts in conjunction with the Head of Enterprise (HofE).

• Develop and maintain excellent relationships with client contacts to effectively communicate and resolve queries and issues.

• Regularly visit clients to ensure that our clients are heard and looked after.

• Contribute towards the operational excellence of the team and ensure that all contractual service level agreements are met.

• Maintain the organisation’s security and safety standards, policies, and procedures, ensuring these are adhered to, including regulatory compliance.

• Develop and maintain an overview of all policies and procedures and lead on creating new and updating existing policies and procedures as necessary.

• Lead on measuring and maintaining an excellent quality of provision across both social enterprises.

• Create and distribute digital content including publications, annual reports and other marketing materials that communicate the organisation’s activities, products, and services in conjunction with HofE.

Finance:

• Work with the finance team to forecast income and manage expenditure in line with the agreed budget.

Human Resources:

• Line manage team members.

• Lead in workforce planning.

• Assist with the smooth running of HR management including recruitment and terms and conditions compliance.

• Oversee the provision of staff training and development.

Person Specification

Qualifications & Experience

Essential:

• At least two years’ experience in a management role.

• Strong IT skills with a track record of working across a range of software packages.

Skills & Attributes

Essential:

• Possesses a ‘can do’ attitude and approach challenging situations in a positive and enthusiastic manner.

• A strong desire to support and empower refugees to succeed.

• Proven ability to spot and solve problems in a proactive way, delegate effectively and prioritise events.

• Ambitious, focused, and able to work in collaboration with others to achieve shared goals.

• Numeracy and financial management skills, with ability to cost work, prepare budgets and monitor income and expenditure.

• Ability to engage confidently and comfortably with a wide range of people with proven ability to build productive partnerships and teams both internally and externally.

• Well organised and able to manage and prioritise workloads.

• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.

• Ability to work sensitively with those of different cultures and faiths and a commitment to equality, diversity, and inclusion.

Other:

• Interest in the needs of refugees and asylum seekers and commitment to their support, wellbeing, and empowerment.

• The right to work in the UK.

What we offer you:

Our guiding purpose across the enterprise is to “create life giving jobs that we can excel at” so we will always aim to ensure you find your job life giving and you can excel at it.

• A positive working environment where staff are valued and cared for.

• An inclusive and friendly staff team.

• Regular support and supervision.

• Regular opportunities for team building.

• Flexible working conditions to promote a good work/life balance.

• Annual team retreat to recharge, re-envision and build relationships across the team.

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).

• Opportunities for continued training and development.

• Access to language classes through our social enterprise (Derby Language School).

• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).

If you are looking for a job where you can enjoy building something that will change lives, then Upbeat Communities is the right place for you.

The deadline for applications is 30th April 2024.