Supporter Care Administrator

We are delighted to be working with a great disability charity who are looking for a Supporter Care Administrator to join their Supporter Marketing and Fundraising team on a permanent basis.

As part of your role, you will be the first point of contact for a range of requests and enquiries. You will need to provide outstanding supporter care to donors and supporters, and ensure that records are accurately maintained.

The successful candidate will need:

• Proven experience dealing with complaints and providing a high level of customer service
• Proven experience working in an administrative or similar position
• Excellent time-management and organisational skills, with the ability to meet deadlines
• Excellent communication skills, with friendly and professional phone etiquette

Closing Date: 25/05/2021
Salary: circa £20,000-£23,000. Possibly negotiable

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £28,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 16th May 2021
Interviews:  End of May 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

We're looking for a dedicated and friendly administrator to provide high quality support for Prison Fellowship’s Sycamore Tree and Prayer Line programmes and our new volunteer applicants.

You will have excellent organisational skills, strong attention to detail and the ability to show initiative and flexibility in a fast-changing environment.

If you'd like to be part of a small and passionate team of people supporting the work of thousands of volunteers in prisons across England and Wales, we would love to receive your application!

This role is currently home-based due to the ongoing pandemic. Once it is safe to do so, the post holder will be required to spend their working week in our Westminster office.

Please apply with a full CV and covering letter.

TPP are delighted to be working with an International charity who are the leading organisation working to create a world where nobody wants or believes we need to experiment on animals. This charity has a history spanning over 100 years, they have achieved so much for animals.

This is an inspiring charity to work for with exciting growth plans.

This role offers some great benefits:

* 12-month interest free season ticket loan
* 25 working days' paid holiday, in addition to Public Holidays'
* Employer's Ethical Investor's Stakeholder Pension Scheme
* Generous training and professional development allowance
* Flexible working hours
* Childcare Voucher Scheme
* Ride-to-Work Bicycle Scheme
* Staff retention policy
* Work life support scheme

As an experienced supporter care specialist, you will lead on the development of supporter care practices and form the front line of the organisation's supporter and customer care.
You will enjoy dealing with a wide and diverse range of people on the phone and you will have excellent administrative skills gained in a customer or supporter-facing environment, including the ability to deal with complex enquiries submitted by telephone, email, social media and post.

As an accomplished communicator your thorough response handling and excellent supporter care will guarantee an efficiently managed supporter and customer care journeys.
You will ensure that the organisation's supporter records, general systems and processes are efficiently maintained.
Your flexibility, energy and professionalism will place you at the heart of the team making you a vital component in the organisation's continuing success.

Some of the Key responsibilities:
1. Be the first point of contact for existing and new supporters by providing a professional supporter and customer care service ensuring that all telephone, email, social media and postal donations, information requests, queries or complaints are answered, processed, fulfilled and published appropriately, accurately, and promptly.

2. Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.

3. Provide customer service throughout the supporter journey, with a clear focus on building long-lasting relationships, and increasing value from these relationships.

4. Handle and process a range of payments, including cash, cheques, credit/debit cards and Direct Debits. Maintain database integrity.

5. Carry out tasks related to donation processing and reconciliation.

6. Responsible for ensuring that supporter and customer records on the International group of companies' CRM database are kept up to date.

7. Maintain best practice surrounding supporter and customer care, and to ensure compliance with relevant legislation such as GDPR/Data Protection Act, Gift Aid legislation and Fundraising Regulator guidelines as well as internal policies and procedures, as appropriate.

8. Provide efficient administration, being responsible for circulation of incoming post and the dispatch of outbound mail; and take responsibility for the development & maintenance of paper and electronic filing systems.

The successful person for this role will have the following:
1. Excellent interpersonal skills including the ability to build and maintain strong relationships with colleagues, supporters, customers, visitors and suppliers.
2. Friendly and personable with excellent communication skills; with the proven ability to deal professionally and efficiently with a broad range of telephone-based enquiries.
3. Excellent written communication skills across a broad range of media and styles, and channels. Ideally experience of writing copy for supporters and fundraising.
4. Ability to strictly maintain agreed organisational messaging protocols, and to use one's own initiative and common sense as required.
5. Ability to carry out comprehensive online research and summarise findings for colleagues clearly and concisely.
6. Good working knowledge of Microsoft Office packages including Outlook, Excel, Word, and PowerPoint, and CRM Database systems.
7. Excellent organisational skills including an ability to prioritise and manage multiple tasks and meet SLAs.
8. Ability to maintain high levels of accuracy with clear attention to detail at all times
9. Strong commitment to team working, and and ability to build strong, mutually beneficial relationships with colleagues across the whole organisation, including at a senior level.
10. Desirable - Training in a related field such as Fundraising, Marketing, Customer Service or other relevant qualifications.
11. Demonstrable extensive experience of providing excellent telephone and email-based supporter and customer care.
12. Experience of managing supporter and customer care activities, including handling of complaints and queries on a wide range of often complex subjects.
13. Experience of supporting the delivery of multi-channel fundraising and communication activities including copywriting.
14. Proven experience of developing and maintaining administrative systems, including paper and electronic filing.
15. Familiarity with using Fundraising databases

If you are interested and would like to learn more about this exciting opportunity please get in touch ASAP

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

The Supporter Care Executive is a key post within the Fundraising team, with responsibility for providing the highest possible care and stewardship to our supporters; ensuring they feel valued, inspired and continue to support us. This role will also work closely with the Database and Insight team on income processing and maintaining the accuracy and integrity of new and existing data on the fundraising database (Raiser’s Edge).

It is essential to the development of Refuge’s service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 18 May 2021

Interview Date: W/C 24 May 2021

An Basic Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.

No agencies please - as a charity we work hard to keep our costs down.

Recruiting for a Support Worker to join our Young People and Care Leavers in Ealing!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a specialist semi-independent service for young people in and leaving care aged 16-21. The service provides a high level of support to young people with a variety of complex needs. The service is staffed 24/7 by a team of enthusiastic and caring support workers. The service aims to support young people to manage and address their various support needs and risks whilst also supporting young people to learn basic life skills and be ready to live independently.

Job Overview:
Support Workers to provide support to customers who are in the care sector and are in the process of gaining independent skills to be able to move on and live independently.

To help the customers to develop the life skills they require to meet the assessed needs of the customers of the service.

Support Workers will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- NVQ Level 3 or equivalent experience in the social care/charity sector

Desirable:
- Experience working with Care Leavers

For the full job description, please visit the Look Ahead website.

HR Operations Administrator

Our client is looking for a HR Operations Administrator to provide efficient and smooth administrative support of the day-to-day operations including HR functions. You will ensure administrative systems and processes such as employee and volunteer records, private and sensitive documents, files systems and databases and absent management are maintained in line with their systems and procedures.

HR Operations Administrator Requirements:

- A Diploma in Human Resource Administration or other equivalent qualification or training PPC: delivering above industry average CPC and CTR.
- A minimum of 2 years’ full-time equivalent experience of providing efficient and high-quality administrative support
- Experience in producing clear and accurate written reports, presenting work in a concise and well-designed layout.
- Experience of maintaining comprehensive records within a busy office setting and using HRM systems
- Clear understanding of line-management structures, reporting duties, appraisals and general office practices
- Good understanding on efficient directory structures, filing documents and archiving of files
- Clear understanding of, and commitment to, the Equality & Diversity policies, and the ability to incorporate this into all aspects of your work
- Excellent IT Skills with proficiency in using IT Desktop packages and Cloud based solutions such as Microsoft Word, Excel, Outlook, Adobe Acrobat, Internet browsers, SharePoint, Google Suite
- Excellent verbal and written communication skills, including the ability to deal appropriately with a range of diverse personalities and ability to produce correspondence, reports, minutes and publicity materials
- Basic numeracy skills, to calculate annual leave entitlements etc.
- A flexible approach to service delivery, including a willingness to work outside normal office hours if required
- Willingness to challenge yourself, identifying one’s own learning and development and taking responsibility for identifying own training needs

If you think this role suits you down to the ground, then hit apply and they look forward to hearing from you!

About our client:

They help people resolve their legal, money and other problems. They do this by providing advice and information on their rights and responsibilities, as well as influencing local government and other decision-makers to improve their policies and practices which affect local communities. They, together with the wider service, uses the evidence of their clients’ problems to campaign for improvements in the laws and services that affect everyone; both locally and nationally

Location: Westminster, London

Type: Part time, Permanent

Hours: 24 hours per week

Salary: £28,122 (£16,873 pro rata)

Closing Date: 21st May 2021 (subject to early close if sufficient applicants have been received)

You may have experience of the following: HR Administrator, HR Operations, Administrator, Human Resources, Admin Assistant, Administrative Assistant, Human Resources Administrator, HR, Human Resources Assistant, HR Officer, Human Resources Officer, HR Executive, Human Resources Executive, etc.

For the right person, with the right mindset, working as Noah’s Ark’s Supporter Engagement Officer really should be a formative step in your career. If you’re ambitious about your career, and looking for a charity which can support you in pushing forward in a busy and responsible role, please read on and apply.

Noah’s Ark Children’s Hospice has been on a major upward trajectory in recent years – more children supported, more major hospitals partnered with, and more supporters donating. We’ve transformed from being an enthusiastic start-up, to a serious player delivering major impact. So what next?

Typically around 75% of our income is derived from a relatively small number of supporters who are managed by our Philanthropy Team. We need to diversify our income streams and de-risk the charity’s financial sustainability in the process. As well as acquiring new one-off donors and fundraisers, we aim to build a sector-leading regular giving club with tens of thousands of supporters donating monthly. The financial security provided by this low-risk regular income will enable the charity to expand at scale and ultimately enable an improved quality of life, and death, for many more of the over 2,400 seriously unwell babies and children who could be benefitting from Noah’s Ark’s support.

So, how will the successful applicant to this role play their part?

Firstly, we need to look after our supporters in a highly engaging and reliable way, strengthening their trust of the charity and fostering their loyalty. Relationship fundraising is our team’s bedrock – this will be the perfect environment to hone your supporter care skills. Secondly, we need to harness the power of data. Efficiently managing data will be key to Noah’s Ark’s growth and sustainability – indeed it is an increasingly vital part of any successful fundraising team’s strategy. We have recently appointed two sector-leaders in the supporter engagement/digital space, with excellent experience at some of the UK’s biggest charities. So, again you will be supported and developed by sector leaders.

We are looking for an intelligent, expansive thinker with a high level of determination and rigour. You will relish a busy workload and be able to keep a cool head under pressure. You will be highly articulate, have a positive manner and be very organised. You will welcome professional challenge. Bringing new ideas to life requires gumption and self-belief – you will have both in spades.

Previous experience of supporter engagement or customer services is desirable, as is experience of working with a CRM database. For the right person, we will still consider your application if you haven’t worked with a CRM database before but can otherwise demonstrate your computer literacy, willingness to learn at pace and take on responsibility from the off.

As explained in the job pack (see below), we’re looking to change the way we do things with supporter engagement quite radically. So, if helping a vital cause deliver transformational outcomes for London’s most unwell babies and children, whilst helping to create systemic change to the charity’s fundraising, and learning and developing your own skills at pace sounds like a good next step for you, please do send us your CV and covering letter. 

Closing date is: Monday 10th May but we expect to interview on a rolling basis so early applications are encouraged. 

Recruiting for a Night Support Worker to join our Homelessness and Complex Needs in Hammersmith and Fulham!

GBP 18,337 working 32.5 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more. This is a 3 Months Fixed Term Contract.

The Coninghams is a 31 bed assessment centre for single homeless men and women that have links within the borough. The accommodation provides 5 separate self contained units and 26 on suite bed rooms, with shared kitchen facilities on each floor. The scheme is staffed 24 hours, with night support workers and concierge cover. The service acts as the assessment centre for customers entering supported housing within Hammersmith and Fulham. Customers receive an intensive 10 - 12 week period of assessment before being referred onto appropriate supported or Private Rented accommodation. Most of our customers are rough sleepers, but the criteria is generic. Male and female. A major part of the assessment support workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.

Job Overview:
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Report any observations relating to customers welfare
- Assisting in the recording and reporting of customer incidents
- Updating the database on each customer when necessary
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Carry out security duties through locality checks to ensure the safety of the customers and premises
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Be the lead person on a delegated task
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Participate in team meetings once a month /reviews and the general development of the service
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

For the full job description, please visit the Look Ahead website.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for an experienced Supporter Services Assistant to join our Supporter Operations Team as part of the Engagement Division

Title:Supporter Services Assistant

Salary: £12,000 to £13,080 (inclusive London weighting)

Contract: 12-month fixed term

Hours:  21 hours a week

Location:Initially home working, normal base Anthony Nolan Head Office (flexible working will be considered)

As the Supporter Services Assistant you will be the first point of contact for our amazing supporters. You will respond to queries by phone, e-mail, social media and letter, using our new CRM and Case Management System. You will respond to all relevant enquiries, requests and complaints received into Supporter Services team and take ownership of these enquiries.

As part of your role, you will maintain accurate supporter records, ensuring that data is up to date and in line with the wishes of the individual. And making sure that we are adhering to various rules and guidelines including Data Protection and Gift Aid.

You will also work to make sure that donations made towards our vital work are processed accurately, and in line with the expectations of our supporters. This will include manually adding income to our database as well as importing income from our third party partners.

Attention to detail is a must for this role. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

We are looking for an individual to proactively build relationships and provide the best supporter care in order to increase income and awareness of Haven House Children’s Hospice.

We are looking for an enthusiastic and personable individual to engage and inspire Haven House donors by providing exceptional supporter care. As part of a small, but highly effective team, you will help create and deliver meaningful supporter experiences that strengthen the relationship between donors and Haven House. You will help develop a supporter care strategy which will ensure that we engage, recognise, thank, motivate and demonstrate the impact of donations to all our supporters in the most effective way no matter who or where they are. As the first point of contact you will gain and use insight and knowledge about our donors to help inform all areas of the Income Generation Team, so that we can achieve more for every child with a life-limiting or life-threating condition and their families in our local community. The role will also help to keep our database up-to-date so that we can communicate with supporters in the right way.

If you’re looking for a varied role with a great mix of supporter care, database management and supporter insight that sits within a fantastic team, then this role is for you.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.

For more information about the role, please download a copy of the job description and person specification from the website 

Hours
35 hours per week

Salary 
Band E /Spine point 1 £25,357

To apply

Please download the application form from the website

Closing date

Friday 7 May at midday

Interviews

Week commencing 10 May 2021

Watch our film to find out more about how we provide care to the children we support.

A.  PROFESSIONAL AND PERSONAL CHARACTERISTICS

•S - Scholarship - Post holder will have a committed and wholehearted belief that all young people, regardless of starting point, need or complexity can make outstanding progress and reach top grades at GCSE and achieve 3 good A-levels

•T - Transformation- Post holder will have an optimistic and positive belief that all young people can constantly change and transform into confident, ambitious, honest, happy, hard-working, respectful citizens. More widely, a desire to be part of a team that is leading community transformation. Post holder will be committed to challenging the status quo

•A - Aspiration - Post holder will instil in young people a belief in themselves about what is possible and will consistently act as an aspirational role model in all that they do.

•I - Inclusion - Post holder will fully include all children regardless of complexity, need or starting point. Post holder will be committed to including all aspects of a child’s social, emotional and cultural development.  Post holder will never isolate, exclude or disconnect a student or group of students.

•R - Resilience - Post holder will be determined, hardworking and relentless in achieving the vision and instilling the values in our school. 

•S - Social Responsibility- Post holder will be committed to instilling a sense of responsibility for helping our community and altruistically ‘giving back’ to our immediate, local, national and global communities.                                                       

 B. JOB PURPOSE:

 To ensure all students, regardless of their starting point, complexity or need make outstanding progress in  our Academy

 C. RESPONSIBILITIES:

 Preparation of Lessons

• Responsible for supporting the provision of the differentiated resources and materials needed for ensuring all students in that class make outstanding progress
• Co-planning lessons with teachers to ensure that the differentiation is meeting the learning objectives.
• Planning small withdrawal group work if appropriate and creating lesson plans and resources for that small withdrawal group

 In the classroom

• Team teaching with lead teacher
• Small group withdrawal
• 1-2-1 provision for children if appropriate
• Following and promoting school policies on pupil behaviour
• Supporting implementation of strategies to manage behaviour
• Employing strategies for behaviour management and report any problems to the teacher  Covering lessons where appropriate

Outside the classroom

• Updating parents on student progress
• Tracking and maintaining records about reading levels and student underachievement
• Identifying, using data, any unidentified students with SEND
• Supporting students with SEND and exam access arrangements in assessments

Wider Contribution to the Academy

• Supporting to deliver a morning Daily DEAR session 
• Having regular wellbeing catch-ups with students with SEND
• Running small group literacy intervention sessions
• Running or supporting enrichment sessions: sport, music, technology, language etc
• Helping with the organisation of educational visits and going on them
• Assisting with duties (before school, at break time, lesson transitions, lunchtime, student dismissal)

Annual Reviews and Target Setting

• Attending annual reviews for any Education, Health & Care Plan students ensuring all targets are written and continually updated
• Completing student profiles/ SEN Support Plans on all SEN students with SMART measurable targets
• Ensuring all staff are aware through regular bulletins about targets and changes to teaching strategies needed for individuals
• Establish and maintain relationships with individuals and groups
• Establishing relationships with individuals through 1-2-1 meetings and meetings with parents
• Interacting appropriately and professionally with teachers and other colleagues and parents/carers
• Refer matters where necessary to other professionals in school, passing on concerns to the relevant person
• Caring for children in ways that shows respect and understanding for their home values and practices, complying with parents’ wishes

Review and develop own professional practice

• Taking part in regular reviews of practice and take advantage of development opportunities
• Setting personal targets and attending relevant courses/in-service training

Support maintenance of pupil safety

• Demonstrating awareness of symptoms associated with minor health problems
• Having full knowledge of Health and Safety policy
• Responding to minor health problems, for example with regard to asthma, allergies etc.
• Reporting any illness to teacher or other member of staff responsible for dealing with pupil health

Support use of ICT in the classroom

• Knowledge of the sorts of ICT software and hardware that we use
• Preparing ICT equipment for use
• Supporting classroom use of equipment

Provide support for multilingual/bilingual pupils

• Knowledge of the school’s policy for supporting multilingual/bilingual pupils
• Explaining purpose of activities to children
• Agreeing with teacher strategies for supporting pupil
• Knowledge of school’s policies for inclusion, equal opportunities, multiculturalism and anti-racism 
• Helping pupils to access curriculum and support development of target language
• Utilising cross curricular opportunities to develop target language skills
• Dealing with the challenges of the language demands of learning activities in ways that maintain pupil confidence and self-esteem

Help pupils to develop literacy and numeracy skills

• Knowledge of school’s policies for literacy and numeracy
• Working with individuals and groups on number or literacy tasks
• Knowledge of intervention strategies to support pupils with literacy and numeracy difficulties
• Supporting access to the curriculum through provision of support for literacy/numeracy difficulties

 D.  Safeguarding children and young people

Oasis is committed to safeguarding and promoting the welfare of children and young People. We expect  all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check.

Recruiting for a 2 Support Workers to join our Homelessness and Complex Needs Service in Kensington and Chelsea!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

RBKC Complex Needs Service has 5 distinct housing components with a further 3 floating supporting sites accommodating up to 136 residents who present with multiple and/or complex needs including but not exclusive to, substance misuse, mental health, domestic violence, history of violent behaviour, ex-offenders, chaotic and hard to reach groups. All staff in the service may be required to work across any of the sites supported by the service.

Job Overview:
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. As a support worker in RBKC complex needs services, you will work with a variety of support needs, working between our different services to ensure that person centred support is provided to all of our customers. Our aim is to ensure we work in a psychologically informed way to bring excellent support to our customers.

Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in homelessness

For the full job description, please visit the Look Ahead website.

Closing Date:         13 June2021 at Midnight on website

Salary: £24720.00 per annum

Location:South Wimbledon but may be required to work across other sites.

Contract:  Permanent

Hours:                      37.5 hours per week working Monday to Friday

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

Evolve Housing + Support is a leading homelessness charity working across London. We currently work across 12 London boroughs to provide supported housing and a range of support services.

This is an opportunity to work in a busy Facilities Team to ensure that Evolve services are safe and secure for those who live, work or access support in them.

The successful candidate will be someone who is able to provide administration of the Facilities service so that staff and customers receive a responsive and prompt service that is effective and value for money.

About You

You will need to be an organised person able to respond to changing priorities and timeframes. You will need to be literate and numerate to a good standard in order to manage information and IT systems in a busy work environment. You should be approachable and able to communicate effectively with colleagues and customers.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.