Supporter Care Assistant Jobs in Belfast

About us:

In2scienceUK’s aim is to promote social mobility and diversity in science, technology, engineering and maths. We do this by leveraging the skills and passion of researchers and STEM professionals to support young people from low socio-economic backgrounds to achieve their potential and progress careers in STEM. 

We are in a pivotal moment of our development. With a new CEO joining in 2021, six new Trustees on our Board and a new five-year strategy launching in 2022, we are set to grow in size and profile. The team is dedicated, passionate and enthusiastic about empowering young people.

What we are looking for: 

In2scienceUk are looking for an Operations Assistant with a background in finance and administration to support our Operations Manager due to our continued growth.

The Operations Assistant will support In2scienceUK by ensuring the smooth running of financial and operational procedures and assist in implementing new policies as the organisation continues to adapt and innovate to meet the demands of our team.

You will be someone who thrives on being highly organised with strong attention to detail. You will also have excellent interpersonal skills to liaise with staff across the organisation as well as external stakeholders and suppliers.

You will be confident in providing communication of new processes clearly and effectively to all staff and ensuring that adherence is maintained with the support of the Operations Manager.

As the Operations Assistant you must be comfortable working independently in a remote environment with experience of working to deadlines and organisational objectives.

We want to hear from people who can passionately represent the interests of the diverse young people that we serve. We are not asking for particular qualifications. We don’t care what school you went to or what your parents do for work. We care about your character, your skills and potential. If you can see yourself making an impact in our organisation, we want to hear from you. 

Duties and responsibilities:

As Operations Assistant you will work closely with the Operations Manager to ensure the continued effective administration and operations of a fast paced charity. You will play a key part in the growth and development of the organisation assisting in the effective roll out of new procedures and processes by offering support and ensuring compliance. 

Your specific duties will include: 

Finance

• Basic bookkeeping, e.g. monthly reconciliation, tracking receipts and expenses, recording invoices.

• Creating invoices for funders and ensuring funds are paid in a timely manner.

• Assisting in creating reports for cross departmental budgets, external audits and Trustee Board review

• Support the payroll process

• Updating Xero and submitting accurate information liaising with suppliers, funders and external bookkeepers.

HR

• Assist in coordinating the recruitment process in line with the organisation's commitment to diversity, equality and inclusion.

• Assist in coordinating the onboarding process of new employees, e.g. carry out DBS checks, setup of work from home provisions and coordinating access to charity software such as Google Workspace and Breathe HR.

• Maintaining staff records and ensuring that all training is up to date and recorded.

• Supporting the Operations Manager in updating operational documentation, e.g. staff handbook and company policies.

Operations

• Assisting the Operations Manager with implementing new processes and ways of working to streamline operations.

• Provide day to day support for all departments through managing shared accounts and be point of contact for enquiries.

• Track office equipment across the organisation and maintain an up to date asset register.

• Obtain quotes from suppliers for equipment and services. Working with the Operations Manager to negotiate the best deals for the organisation.

• Assist in scheduling and organising the logistics of team co-working days, virtual meetings and Trustee Board meetings.

• Provide support to ensure that all organisational compliance documents are kept up to date, including creating and managing an organisational calendar for renewals and reviews.

• Provide support for the organisations IT functions, including acting as a point of contact for hardware support and triaging issues to external IT support services. 

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager.

Person specification:

Essential:

• Experience of working in a similar role, ideally in a remote working environment.

• Experience of financial accounting incl. reconciliation, processing payments, invoices and expenses.

• Experience of file and record management

• Excellent organisational, time management skills and the ability to adapt and prioritise to changing work loads.

• A team player with a desire to support across the organisation and the ability to work flexibly and efficiently.

• Committed to safeguarding our young people.

Desirable:

• Experience of implementing new systems and processes to improve administration and operations.

• Experience with HR processes including recruitment and onboarding.

• Awareness of best data protection practices and GDPR compliance.

• Excellent IT skills- preferably with prior experience of using the following tools: Google Workspace, Xero, Breathe HR

• Experience of working in a rapidly growing charity

• Experience of building relationships with external suppliers and partners

• Knowledge of legislation around employment, equality and diversity, data protection.

Benefits:

At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your own bespoke training and career development plan with guidance from your line manager to get you to the next level from day one. 

Although we take our career development seriously we also value work life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy. 

You will have 28 days of annual leave per annum, plus bank holidays. 

Commitment to Safeguarding

In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. 

The following pre-employment checks will be undertaken as applicable: 

• References

• DBS check and/or Overseas criminal records check where applicable

• Self-Disclosure

• Identity check 

• Right to work in the UK

• Evidence of qualifications applicable to the role 

• Confirmation of registration with applicable registered body where applicable

Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure. 

Application procedure:

Please apply to the role through the Charity Jobs platform demonstrating how you meet the competencies outlined above including a CV and cover letter.

Applications close on 8th December 2023. Interviews will be held online on 14th December 2023

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Overview

If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.

We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis.

The Role

As a Business Development Lead, you will work under the direction of the Head of Business Development to:

- Increase the number, range and value of contracts and services secured, in line with our strategic objectives
- Build and maintain a range of relevant partnerships to support the winning of new business
- Maintain up-to-date market and academic research available to the team on the CRM or other systems
- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates
- Lead on the preparation and writing of tender responses

Working Hours

This is a full-time, permanent role, working 35 hours per week.

What you’ll need

To be considered as a Business Development Lead, you will need:

- Demonstratable relationship and/or stakeholder management experience
- Sales conversations and sales conversion experience
- Financial modelling experience
- Experience of leading on business development opportunities across a charity
- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities
- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development
- Proven experience in preparing and writing successful tender responses
- To be educated to degree level or have experience gained within the voluntary sector or similar industry

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £41,970 per annum, plus car allowance
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 21st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role BDM, Business Development Manager, Sustainable Solutions Sales Manager, Regional Sales Manager, Regional Client Manager, Area Sales Manager, Territory Sales Manager, Regional Business Manager, or Development Manager.

The role will be focused on leading the organisation's fundraising team in order to achieve income generation targets to match the service delivery aspirations of the organisation.

This post holder will be a fundraising professional with integrity, passion, motivation and ingenuity. The postholder will be innovative and creative in their approach in an organisation that welcomes opportunities to do things a little differently.

The key focus of the post will be:

• Maintaining and expanding the current income generation of AWARE
• Developing our fundraising offer through diversifying our fundraising plans whilst focusing on those which are effective
• Supporting the strategic development of the organisation
• Responsibility for the development, delivery, monitoring and evaluation of the organisation's fundraising strategy

Closing date: 12 noon on Thursday 7th December 

Interview dates: Interviews will take place on 15th, 18th & 19th December

Please read the Job Information Pack thoroughly and then complete the Application Form for this role, ensuring you have included contact details, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.