Supporter Care Coordinator Jobs in Home Based

Are you passionate about education and keen to make a difference? We're looking for an Education Co-ordinator to join our Services & Partnerships team. In this role, you'll play a crucial part in delivering our education programme, ensuring it's both high quality and user informed.

Your responsibilities will include supporting the co-ordination of a range of online, national, and regional face-to-face education events. You'll also oversee our digital survey account (SmartSurvey) to gather feedback for continuous improvement, as well as attending and overseeing face-to-face events as needed.

Accuracy is key. You'll input and maintain CRM records relating to education events for promotional and co-ordination purposes. Additionally, you'll represent the Association externally, including at conferences, and handle pre and post-event administrative tasks like mass emails, attendance reminders, resource collation, and certificate distribution.

Being a team player is essential. You will liaise with internal colleagues including regional staff and care admin to support project objectives and provide necessary information to our Conference and Events team to ensure efficient running of events and projects.

If you are organised and proactive with a collaborative approach, join us in shaping the future of education within the MND Association. Apply now to be part of our dedicated team!

What are we looking for?

A candidate with a professional approach and a dedication to delivering exceptional customer service.

A good standard of computer literacy and ability to use a range of applications, including Zoom and collaboration platforms, is essential.

The ability to use your own initiative is key to resolve on-site event challenges.

Flexibility to work unsocial hours and travel as needed is important.

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Professional manner with commitment to delivering a high level of customer service.
• Good computer literacy skills, with the ability to use a range of different applications including Zoom and other platforms.
• Ability to use own initiative to problem solve.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

Fixed Term Contract, 27.5 hours per week

Bromley Mencap is recruiting a dedicated Supported Internships job coach to join our team supporting students.

As a Supported Internship Job Coach, your primary responsibility will be to provide comprehensive support to students enrolled in the DFN Project Search Supported Internship. You will ensure that each student has access to relevant training and feels supported within their work placement teams across various departments. Your support will focus on one-to-one work, fostering strong relationships with students, departments, and specific teams, ultimately helping them achieve their goals.

In this role you will coach students to be prepared and manage their daily responsibilities, making them aware of training requirements, job placement responsibilities, tasks, and objectives. Monitoring the progress of each student will be essential to provide guidance and assistance when needed. Additionally, you will have the opportunity to support group workshops as required.

Application packs with full details are available on our website.

Closing date: 12pm on Sunday 30th June 2024.

Are you passionate about building relationships and securing funding for an ambitious and growing charity providing high-quality support to adults with disabilities?  

We are looking for an enthusiastic and innovative Fundraising Manager to lead on increasing donations from individuals with an interest in our cause and our local communities.  

We are looking to grow our income beyond Trusts and Foundation and diversify our income streams in line with our strategy. We need someone with the passion and track record to tell our story to other audiences, so they want to support Share. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen. 

Main responsibilities 

• You will build on the excellent foundations laid by the outgoing Community Fundraiser to raise our profile amongst our neighbours and with local organisations 
• You will proactively recruit new supporters, build our individual supporter base and develop regular stewardship and communications 
• You will offer high-quality relationship management and donor care to supporters including providing fundraising materials, encouragement and support to maximise their fundraising potential, as well as ensuring donors are recognised and thanked for their contribution 
• You will develop and deliver fundraising operational plans, ensure good fundraising practice and messaging is embedded throughout the entire organisation. 

Who we’re looking for 

• You are a dynamic, compelling and organised person with experience of building lasting relationships to achieve fundraising targets, bringing in income through regular donations, fundraising campaigns and events 
• You are self-motivated and ambitious, and be excited by the opportunity to develop a crucial function within a growing charity 
• You are a brilliant communicator, in person, in writing and over the phone 
• You use data to inform where you channel your energies, considering the return on time and any financial investment 
• Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen.  

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

 Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees. 

 We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. We have robust policies in place so that every single person working at Share takes ownership of making our programmes come to life. 

 We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.  

Please send us your CV and a cover letter. In your letter, please tell us: 

1. What attributes would an effective and successful Individual Giving and Community Fundraiser have at a charity like Share? 
2. What would be your top three priorities for growing individual giving at Share? 
3. Who would be your key allies within Share to grow our community and individual fundraising? 

If you would like to have a chat about the role or visit us before applying, please contact a member of the HR team. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

We look forward to receiving your application. 

Rethink Mental Illness is seeking a part-time Head of Strategic Partnerships and Alliances, to deliver strong collaborative operational leadership to the evolving VCFSE alliance programme in the London borough of Tower Hamlets.

Background

In 2019 NHS England set out a bold and radical redesign of community mental health services through the publication of the community mental health framework for adults and older adults. In response, Rethink Mental Illness published Communities that Care: a blueprint for supporting people severely affected by mental illness in their communities.

We believe that to really transform previously broken and fragmented systems of mental health support, communities and organisations must come together in the spirit of collaboration.

This cannot be delivered by any one organisation on their own. Supporting local systems to work more effectively together through partnerships and alliances is a key component of our five-year strategy.

The work of our Strategic Partnerships & Alliances Division is critical in achieving this objective.  The division includes the local teams providing alliance leadership, participation, delivery and infrastructure support. We bring together expertise from across the charity - on co-production, community engagement, alliance building, infrastructure and corporate resources.

This specialist support interfaces with place-based partnership and alliance teams who are working with local VCFSE groups, charities, community organisations, citizens, NHS and social care, in places around England to transform community mental health services and build communities that care around people affected by mental illness.

Tower Hamlets VCFSE Alliance - the journey so far…..

For the past three years the development of a mental health VCFSE alliance in Tower Hamlets has been enabled by a grant Rethink Mental Illness received from the Charities Aid Foundation (CAF).

This grant enabled Rethink to focus on supporting alliance development in four places in England, including Tower Hamlets.  The Alliance has now secured funding from East London NHS Foundation Trust to further develop the alliance structure and infrastructure, to enable the alliance to thrive and to move into the next phase of development and delivery, with a focus on:

1. Further alliance building
2. Partnership working
3. Co-production
4. Community leadership
5. Sustainable funding
6. Addressing inequalities
7. Workforce sustainability

About the role:

As Head of Strategic Partnerships and Alliances you will work with leaders across the partner organisations of the Tower Hamlets Mental Health Alliance to enable the realisation of the Alliance’s objectives across all these areas.

You will provide a facilitation and coordination function to the alliance, including elements of quality assurance & compliance, commissioner interface and relationships, reporting and due diligence. You will maintain and develop purposeful and managed partner relationships across all existing Alliance members and nurture growth and inclusion of other VCSE organisations across Tower Hamlets.

You will work with the following people and teams:

· Tower Hamlets Partnership Board

· Tower Hamlets VCSE Mental Health Alliance

· NHS Northeast London ICB

· East London NHS Foundation Trust

· Tower Hamlets Council

· Alliance co-production lead (employed by alliance partner organisation)

· Rethink Head of coproduction

· Experts by Experience

· Rethink Strategic Partnerships and Alliances division

· Rethink Place Based Delivery division

· Rethink central alliance support team

· Other associated Rethink departments as required

For full details about the role, please refer to the Job Description in the documents section below.

About you:

You will have a strong experience and background in contract management, project mobilisation across complex workstreams and compliance.  With proven experience in managing and maintaining strong working partner relationships in a complex and nuanced VCFSE environment is essential, including:

• Understanding of the ambitions of the NHS community mental health frameworw
• Knowledge and understanding of Tower Hamlets Mental Health sector and VCFSE sector
• A commitment to listen and to build relationships across difference
• A strong understanding and commitment to anti-racism and exploring anti-racism practice
• Ability to lead and manage teams
• Ability to oversee and manage complex budgets across multiple organisations
• Ability to deal with stressful situations in a calm manner
• Strong systems and process-based approach to drive quality assurance and performance measures
• An eye for detail and an ability to interpret and present business intelligence/data at an elevated level, in a wide variety of reporting formats
• Understanding and experience of working with people who use mental health services and delivering strong coproduced communications work. 
• Working knowledge of coproduction and coproduction practice

Working arrangements:

This is a part-time role for 23 hours per week (worked between 09:00 and 17:00 Monday to Friday).  The post holder will work flexibly as required by the needs of the alliance projects. 

The base salary is £45,284 (pro rata) – actual salary for 23 hours is £29,758.06 per annum.

For post holders living or based in Greater London, £3,000 (pro rata) per annum London Allowance applies.  Actual amount for 23 hours per week is £1,971.43 per annum.

The role is home-based with access to our Head office hub in Vauxhall for the purpose of internal meetings, collaboration, or occasional hot desking.

The post holder will frequently attend meetings within the borough of Tower Hamlets.

Selection process and timescales

Closing date for applications is Midday on 10 June 2024 (We reserve the right to close earlier, if sufficient suitable responses are received)

Competency based interviews will be held on 17 and 18 June 2024. These will be held via video call on Microsoft Teams.

The selection process will include delivering a short presentation. For those invited to interview, a presentation brief will be provided in advance.

SPORTS AND CHALLENGE EVENTS PORTFOLIO MANAGER

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Salary: £35,882 FTE

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid, two days in the Bristol office and three days home-based

Closing date: Wednesday 19 June 2024

Interviews: w/c Monday 1 July 2024

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

ABOUT THE ROLE

We’re looking for a Challenge Events Manager to join our Sports and Challenge Events Team managing an innovative and evolving portfolio of mass participation events, including the mighty London Marathon.

You’ll join a driven team committed to growing our challenge events portfolio and delivering standout supporter experiences, whether they’re jumping out of a plane or crossing that iconic London Marathon finish line. You’ll be marketing a range of tantalising mass participation events to supporters and devising engaging and inspiring stewardship journeys to make their Young Lives vs Cancer experience memorable.

WHAT WILL I BE DOING?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• You be responsible for driving supporters into the charity, using your top-notch marketing skills, and working with our Digital and Brand teams, to target third party mass participation events to new and existing audiences.
• You'll possess strong relationship building and stakeholder management skills, you’ll be as comfortable liaising with event organisers and suppliers as you are working with internal stakeholders.
• You’ll create and deliver consistently awesome supporter journeys, working with our regional and central fundraising teams
• Your project management skills will help you deliver incredible event experiences for participants
• You’ll be meticulous about your budget, your targets and numbers
• You'll have a drive to keep on top of event trends; networking and researching new event concepts to help us shape a really forward-facing events offering

WHAT DO I NEED?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Strategic and operational experience in mass participation events
• Results and goal driven with experience of reaching and exceeding targets
• Experience of devising and delivering mass participation marketing and acquisition campaigns
• Experience of creating and delivering audience-focused plans to inspire and motivate customers/supporters
• A great communicator
• Strong prioritisation and organisation skills
• Adaptable and resilient
• A team player
• Epic at relationship building, with supporters, internal stakeholders and external suppliers and event organisers
• Self-motivated and driven
• Great at spotting opportunities and being proactive
• Confident at influencing and negotiating

What will I gain?

• For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

You may have experience in the following: Challenge Events Manager, Events Fundraising Manager, Sports Events Coordinator, Charity Events Manager, Fundraising Events Manager, Mass Participation Events Manager, Community Events Manager, Events Project Manager, Events Marketing Manager, Event Operations Manager, Special Events Manager, etc.

REF-214 442

We're looking for:

Are you a professional in the education/ youth sector? Are you passionate about improving the experiences of Black/Mixed Black children in school settings? Join Black Thrive Lambeth as a Community Connector! We're looking for friendly individuals who care about the outcomes of young people to deliver consultations sessions with primary school children, parents and school staff. 

More about this role: 

We need professionals with a background in education, youth work, and practical experience working with families to join our team of Community Connectors. You will work with the school community to improve the mental health and wellbeing support available. Working with parents, staff, and children, you will be able to identify the challenges faced by the community, using your links to local services and offers to ensure timely and appropriate support. Through your engagement with the school community, you will feed into a network of connectors, sharing important learnings & good practice.

Recruitment for this role is ongoing with phone interviews starting from Weds 14th May 2024. 

Find out more via the atttachment

Are you a creative person looking for a role where you will make a difference to people experiencing homelessness in Bristol?

We are looking for a Complex Caseworker to join our Rough Sleeping Navigator team in Bristol who provide intensive support to male clients with complex needs experiencing homelessness. This passionate team offer person centred support service to help people who require a specialist intervention approach to support them through the transition from rough sleeping into sustainable accommodation.

In this role you will work collaboratively with the Rough Sleeper Navigator Coordinator and Outreach team as well as relevant partner agencies in Bristol to deliver sustainable outcomes to a male cohort of clients.

• You will advocate for clients who have been some of the most marginalised in the local area, to make a real and long lasting difference to their recovery.
• You will be responsible for overseeing a caseload of clients and providing day to day support to clients with their transition from the streets into accommodation and independent living with a strong focus on tenancy sustainment and rescue.
• This includes working with people on health, housing, employment and training support. You will be given support to build strong relationships with a range of other services to find creative and sustainable routes to recovery for clients.

About you

Above all we are looking for people who share our values, who are passionate about supporting our clients to sustain their recovery. Even if you don’t think you match 100 % of the criteria, we would still like to hear from you as we value transferable skills. Potential can be equally as important as experience, so if you think you have what it takes, please do apply!

• You will have good communication skills, with the ability to network and build effective relationships with a variety of people.
• A good working understanding of supporting vulnerable with complex needs, such as substance use, mental and physical health issues, and the ability to understand the difficulties they experience in accessing services that full meet their needs.
• We will provide you with support, supervision and training so that you can develop the necessary skills to offer a high quality service to clients.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 10 June 2024

Interview and assessment dates 18-19 June 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About the role

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the office, grants and programmes administrator your role is to help make this a reality through the day-to-day support of our work. You’ll help to ensure our programmes run smoothly, and that the staff have the administrative support they need to provide a quality service to people accessing our programmes. 

Your role will evolve over time, to reflect the changing needs of the charity, but will primarily involve office tasks (post, inboxes, phone calls), as well as the administration of our various programmes (letter writing, updating the database, record keeping). You will share an office with our office volunteers and one of our programme managers, and you will work closely with the broader team via online meetings.

You'll be based at our Waterloo office, a few minutes walk from Waterloo station. Hours can be flexible. 

About you

With an enthusiasm for our mission, you will be well-organised, motivated and eager to support those we are here to serve. As the first point of contact for anyone calling or emailing the charity, you will be responsive, and have good customer service and communication skills. You'll be proactive, solution-focused, and enjoy helping to keep the charity organised. You'll be happy working on your own, and also alongside others. You'll be at any stage in your career, but with a positive mindset and eagerness to develop and grow as the charity develops and grows.

About us

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

Read more in the attached person specification and job description

Self Help UK is a voluntary sector organisation which was established in 1982. We promote and encourage self-help groups to empower individuals to take better control of their circumstances or conditions, gain strength from others, and improve their self-care. Our mission is that together with our national network, we inspire and support self-help leaders through connection, skills, and influence. Our vision is for self-help leaders to make the biggest possible difference. For more people to feel empowered and able to actively take control of their own health and wellbeing. The charity works directly with individuals and groups locally in Nottinghamshire and across the country who are involved in self-help and community development. Within SHUK itself there are several delivery streams including: Cancer Support Services (including the Beyond Diagnosis project & our PCN work), Deaf Support Services (including the Deaf Cancer Support Project), Community Outreach and our online Learning Centre. Each of these distinct departments already has an operational leader, so this role of ODOC will contribute support to these existing departmental leaders, through the smooth coordination of various operational tasks.

This role sits in the heart of the charity in terms of coordinating and bringing together several important operational and strategic functions. These functions include:

• Human Resources (HR), including Health and Safety.

• Finance administration (to support the Finance Manager and other departmental managers).

• Office management (including facilities and IT).

The BNSSG VCSE Alliance exists to enable diverse VCSE organisations to engage and participate in system-wide changes to health and care systems. We are seeking a VCSE Brokerage Administrator to support the development of a Brokerage Framework, working under the VCSE Brokerage Manager. The framework will provide a clear, fair, inclusive and proportionate way for health and social care partners to reach VCSE organisations.

About Us

The Bristol, North Somerset and South Gloucestershire (BNSSG) VCSE Alliance launched in January 2024. It aims to influence and facilitate greater collaboration between the regional health system (BNSSG Integrated Care System) and the Voluntary, Community and Social Enterprise Sector (VCSE). It seeks to do this by enhancing the role of the VCSE sector in the delivery and transformation of wellbeing and health, and cementing our sector’s role as a key strategic partner in the planning, design and delivery of health and care, in its widest possible definition.  

The co-design of a new ‘VCSE Brokerage Framework’ with colleagues from the Integrated Care Board (ICB) and System (ICS) is a key priority for the VCSE Alliance in 2024-25. The aim of the Brokerage Framework is to provide a clear, fair, inclusive and proportionate way for health and social care system partners to reach a diverse range of VCSE organisations. The intention is that will be a new process by which grants and opportunities can be distributed to the sector. 

This is a really exciting time to join the Alliance and support the delivery of a new innovative process which has the potential to be transformative for Bristol, North Somerset and South Gloucestershire. 

The Role:

The VCSE Brokerage Administrator's role is to support the further development, piloting, and preparation for launch of the VCSE Brokerage Framework. The role will work closely with the soon to be recruited VCSE Brokerage Manager and the current VCSE Alliance team. Ensuring that we have a clear, efficient and effective administrative process for the Brokerage Framework will be fundamental to its success.

About You

We're looking for someone who has experience of working in an administrative role who can bring a high level of competency, efficiency and organisation. You'll need to be able to work independently and use your own initiative at times, whilst being able to work with colleagues from multiple organisations.

You are an organised individual with a successful track record of administration and project support. Your skills include:

• Ability to develop and manage office systems, databases, and processes
• Strong organisational and time management skills
• Ability to work on own initiative and organise own workload without supervision
• Ability to work with and maintain confidential data and information

The Details

• Location: Bristol, United Kingdom (Hybrid)
• Contract: 12 months, with potential for extension
• Salary: £28,383 per annum (FTE) - £17,259.93 (pro rata)
• Hours: 22.5 hours per week.

Our approach

We take a highly supportive, flexible approach to enabling people to excel within their roles, and to reach their full potential. Examples include:

• Flexible working - we encourage people to put in flexible working requests where this supports their needs, including caring duties, long-term health conditions, or wellbeing.
• Hybrid working - 60% in the office or community venues and 40% work from home is typical for full-time staff.
• A core day in the office for all staff (Tuesday) to ensure that hybrid working works well, facilitating the quick conversations and team discussions that benefit from being face-to-face. The team also organise optional weekly team 'wellbeing' lunches to bring people together.
• We don't book any team meetings before 10am or after 4pm as we anticipate working around different people's flexible needs and we don't want you to miss out if you need a late start or an early finish.
• We aim to ensure that everyone can bring their whole selves to work with a workplace culture that embraces diversity and recognises the benefits of a diverse team for us all.
• We offer you a highly collaborative workplace with lots of discussion, knowledge-sharing, a collective approach to solution-finding and a shared sense of purpose.

NAPAC is seeking a motivated and enthusiastic Business Development Coordinator to focus on marketing and selling our training programmes to external clients in public and private sectors. This entry-level (or above) role offers an excellent opportunity for individuals in the early stages of their career in business development, with a focus on promoting training solutions in the field of trauma support. The ideal candidate will possess strong communication skills, an in-depth understanding of the sales process, a proactive attitude, and a passion for making a positive impact in the lives of survivors of childhood abuse.

Key Responsibilities:

1. With support, develop and implement a strategic business development plan to market and sell NAPAC's training programmes to external clients, including organisations, agencies, and professionals in fields such as policing, mental health, social work, education and others.
2. Identify and cultivate relationships with potential clients and stakeholders to understand their training needs and develop tailored solutions to meet their requirements.
3. Embrace and enthusiastically engage in the sales pipeline process, from lead generation to closing deals, demonstrating persistence and determination to achieve sales targets.
4. Conduct market research and competitor analysis to identify trends, opportunities and competitive positioning strategies for NAPAC's training offerings.
5. Promote NAPAC's training programmes through various channels, including direct outreach, networking events, conferences, and digital marketing initiatives.
6. Assist in the development of marketing collateral, proposals and presentations to showcase the value proposition of NAPAC's training programmes and secure new business opportunities.
7. Support internal coordination and communication with colleagues to ensure alignment of business development efforts.
8. Track and analyse key performance metrics related to sales pipeline, revenue targets, and client satisfaction to evaluate the effectiveness of business development initiatives.
9. Stay informed about industry trends, best practices, and emerging issues related to trauma support and survivor care to continuously improve and innovate our training offerings.
10. Participate in training and professional development activities to enhance knowledge and skills in business development and sales techniques.
11. Demonstrate a commitment to NAPAC's mission and values, contributing positively to the organisation's culture and goals.

Skills and experience required:

• Bachelor's degree in business administration, marketing, psychology, social work or related field preferred; relevant work experience may be considered in lieu of a degree.
• At least one year’s experience in a similar role is highly desirable.
• Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with clients and stakeholders.
• Solid understanding of sales principles and the pipeline process, customer relationship management, and marketing concepts.
• Proactive and results-oriented mindset, with a willingness to take initiative and drive projects forward.
• Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.
• Passion for NAPAC's mission and a desire to contribute to the organization's impact in supporting survivors of childhood abuse.
• Willingness to travel occasionally and work flexible hours as needed.

St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities. 

We are currently in search of a passionate and committed male older peoples’ programme worker to join our team and lead a weekly a men’s group, as part of the thriving Over 50’s programme. The role involves designing, leading, and facilitating various activities and sessions aimed at improving physical and mental wellbeing, and improving community connection amongst older people. We welcome enthusiastic individuals who are dedicated to making a positive impact on the lives of older people to apply and become part of this rewarding and impactful initiative. 

What you will be working on 

• Co-designing activities with older people 

• Developing and facilitating weekly sessions including a mens’ group  

• Promoting and publicising activities in the local community to increase male participants 

• Working with external facilitators and volunteers to provide engaging and varied sessions  

This job is for you if you: 

• are experienced in planning and delivering engaging group activities for older people 

• have good IT skills 

• have the ability to raise awareness and promote our activities 

• are committed to making a positive difference in the lives of local older people 

• good interpersonal and communication skills to engage with older people and the wider community 

Closing date for applications: 10am Monday 10th June 2024 

Interviews: Thursday 13th June 2024 

Our Recruitment Policy 

St Hilda's East is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

Due to the specific requirements of our Over 50’s programme, we are seeking a male worker. This is considered a genuine occupational requirement in accordance with the Equality Act 2010, Schedule 9, Part 1. We welcome applications from all qualified candidates and are committed to promoting diversity and inclusion 

St. Hilda’s East is committed to the highest levels of safeguarding and promoting the welfare of children, young people and adults with care and support needs. The successful applicant will be required to give a full chronological work history, and all offers of employment are subject to reference checks and an Enhanced DBS (Disclosure and Barring Service) check. 

Job Description

Do you want to join a vibrant and growing charity group whose mission is to deliver positive change? Would you like to play an important role in supporting the organisation provide exciting learning opportunities that are tailored to people's needs?

Title: Projects & Events Coordinator

Reports to:  Senior Programme Administrator

Based: Remotely – however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To organise the planning and implementation of Programmes & Events and maintain a high level of accuracy and detail throughout.

The role:
Arrhythmia Alliance Group is recruiting a Projects & Events Co-ordinator on a full-time, permanent, remote basis. Your skills will be essential in strengthening the charities profile through programmes and event planning and coordination.
You will support the organisation with its’ programme and events portfolio by developing healthy, professional, relationships at all levels. You will also showcase initiatives taken and their key impact in making a real difference in people's lives.

Main responsibilities:

- Plan, coordinate, attend and execute a range of charity programmes and events.

- Oversee all event logistics, including venue selection, contract negotiations, transportation, accommodation, and catering arrangements.

- Agenda and room allocations

- Liaise effectively with various vendors and service providers.

- Develop and manage budgets, providing financial reports and forecasts to senior management.

- Evaluate programme and event success through feedback collection and analysis, making necessary recommendations for improvements.

- Promote the organisation's brand image, values, and initiatives.
Ensure all events are compliant with relevant standards and other regulations.

- Diary management for all programmes and events

- Support in production of relevant presentations and be able to present on the Charity group whilst attending events online or in person.

- Take payments over the phone as and when required.

- Attend physical meetings and events as and when needed to provide support.

- Support the production of recording for Healthcare Professionals, patients and care givers for educational webinars & events using but not limited to Microsoft Teams or Zoom.

Essential requirements:

- Experience working with vendors and negotiating venue contracts.

- Excellent organisational and project management skills.

- Ability to manage budgets and financial planning for events.

- Ability to work under pressure and handle last-minute changes.

- Ability to engage with wide range of stakeholders including healthcare professionals, patients, caregivers, sponsors and exhibitors.

- Creative thinker and problem-solver.

Person specification:

- Educated to GCSE level (minimum).

- Excellent verbal and written communication skills.

- Advanced Knowledge in Microsoft Word and Excel.

- Excellent organisational skills, with the ability to prioritise and manage own workload.

- Can undertake a wide variety of tasks and multi-task with ease.

- Ability to work on own initiative.

- Excellent attention to detail and accuracy

- Can work flexibly, and as part of a team.

- Professional & methodical and thorough approach to work

- Friendly, professional, punctual and polite.

- Must hold a valid UK Driving Licence.

About the Role

Our young carers team are commissioned by statutory services to provide one-to-one support and opportunities for time out and fun to young carers across Surrey.

We are looking for an adaptable and confident leader to line manage a team of five remote-working staff, who are passionate about supporting children and young people and helping them reach the best possible outcomes.

You will either be an experienced line manager, looking for a role that can offer you flexibility, a great work-life balance and the opportunity to manage a team who really care about the work that they do. Or you will have supervisory experience and be looking for your next role. Either way, you must have comprehensive experience working with children and young people in health, social care, education or the voluntary sector.

Key Responsibilities

• To motivate, encourage and lead a team of front-line staff.
• To advise and the support the team on managing their caseload and workplan and on safeguarding matters.
• To network and represent SYC in professional meetings, with stakeholders and doners.
• Deliver awareness raising sessions to professionals in health, social care and education on young carers.
• Carry out line management responsibilities, including inductions, supervisions, appraisals, managing leave requests, probation, and conduct and capability matters.
• To help with the growth of our volunteer programme, which could include developing volunteer opportunities, training, support and supervision of volunteers.
• To help the organisation work to achieving quarterly KPIS, as set by our commissioners.
• As part of the management team, contribute and participate in projects and strategic objectives that further the whole organisation.
• To provide data, case studies and inform policies and procedures that support the aims of the charity.

About You

• You will be a confident leader and have the management skills to effectively lead and motivate a team
• You will have a proven professional experience of working with children, young people and families
• You will have a systematic approach to your work, particularly with monitoring, recording and managing outcomes for young carers, and be able to coach your team in order to achieve the same.
• You will have experience of recording service user information on databases and have confidence in using a range software packages.
• You will have a clear and confident communication style, and be able to engage effectively and inspire professionals, young carers and your own team.
• You will have had a proven work history in managing safeguarding concerns and have a good understanding of data protection legislation.

Events and activities for Young Carers are held during evenings, weekends and the school holiday period.  You must be available to attend these events from time-to-time for monitoring and coaching purposes and to provide cover, for example in the event of sickness.   

This role involves hybrid working, based at home and working at our offices in Burpham, Guildford. 

We are committed safeguarding and protecting all children, young people and vulnerable adults.  As part of this commitment we implement robust recruitment practices, including reference and enhanced DBS checks.

About Us

Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.

Our values are Focus, Inclusion, Respect and Excellence.  By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.

We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave.  We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.