Supporter Care Executive Jobs
Closing Date: 15 May 2024
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Save the Children UK has an exciting opportunity for a Marketing Executive (Loyalty), with direct marketing experience, who is keen to deliver effective retention and income growth marketing campaigns, to join our Public Income and Engagement team.
Please note: This role is London based with an expectation to be in our Farringdon office once a week on a Thursday, with other in person days planned throughout the year.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About you
As our Marketing Executive (Loyalty) in our Loyalty Squad you will play an important role in driving brilliant supporter-centric marketing campaigns to raise crucial support for Save the Children UK. Working closely with Marketing Managers, you will contribute to the development and execution of effective retention and income growth activity. Your focus will be on fostering deep connections with our supporters, prompting action, and driving income by increasing both donor volume and value.
In this role, you will:
- Collaborate with Marketing Managers to deliver compelling multi-channel campaigns that drive income and retention targets.
- Utilise various marketing channels, including Direct Mail, Email, Telemarketing and SME to create engaging communication journeys for donors.
- Take ownership of specific aspects of the supporter experience to enhance engagement and drive long-term value.
- Contribute to the creation and delivery of key marketing materials across multiple channels and propositions.
- Liaise with external suppliers to ensure smooth campaign delivery and optimise results while prioritising a positive supporter experience.
- Maintain accurate records of campaign activity and performance, generating regular performance reports.
- Incorporate customer supporter insight and data analysis into marketing strategies, utilising a test-and-learn approach to continually improve acquisition outputs.
To be successful, it is important that you have:
- Previous experience in customer/supporter loyalty and retention marketing.
- Experience working on fundraising cash appeals or other income generating campaigns.
- Proficiency in delivering marketing initiatives across various channels, most notably Direct Mail, Email, Digital.
- Some experience with Telemarketing and SMS would be desirable but not essential.
- Demonstrated ability to grow existing supporter value through communication journeys, supporter experience enhancements, or donor care initiatives.
- Project management skills with a track record of supporting the delivery of complex projects on time and within budget.
- Experience collaborating with external partners, such as creative agencies, fulfilment houses, or telemarketing agencies.
- Familiarity with developing and delivering fundraising and marketing assets both online and offline, with knowledge of both data and print processes for direct marketing.
- Ability to utilise data and insights to inform marketing strategies, track results, manage budgets, and make data-driven decisions.
What we offer you:
- Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: May 15th 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
ABOUT THE ROLE
Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities. Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager. As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.
ABOUT YOU
- An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
- An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
- A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels
ABOUT US
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.
Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This posts is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone with a Lived Experience of Maternal Mental illness or emotional wellbeing needs to joins our award winning team as our Operations Manager. Responsible for
§ To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.
§ Representing MfM at a senior and strategic level with external partners.
§ Support and build strategic direction for MFM.
§ Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value
§ Work as a member of the Senior Leadership Team to develop, grow and sustain MfM.
§ Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.
§ Manage and develop the Volunteer Program.
§ Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.
§ Delivering training sessions for staff and volunteer, sessional workers and placements.
§ Managing regular Co-ordinators meetings
§ Offering quarterly management supervision to staff team.
§ Offering regular management supervision group for volunteers.
§ Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.
§ Publicise service across Bristol, North Somerset and South Gloucestershire
§ Demonstrate an ability to empathise, encourage and support women towards recovery.
§ Promote MfM services to women during activities, as appropriate.
§ Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.
§ Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times.
§ Triage and manage the waiting lists for the services.
§ Supporting women as required within project work.
Supported families affected by maternal/perinatal mental illness (PMH) across Bristol, South Gloucestershire and North Somerset
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have the skills to be an effective leader, plus a passion for the community and voluntary sector, integrity and the ability to work with a diverse range of people from all sectors?
If so High Peak Community and Voluntary Support is seeking to appoint to the following position:
Chief Executive Officer
High Peak CVS is a charitable organisation that supports community and voluntary groups across the High Peak area of Derbyshire. An exciting opportunity has now arisen and we are looking to recruit our new Chief Executive Officer.
The main purpose of the job is to ensure and deliver the co-ordinated and sustainable operation and future development of High Peak CVS as the infrastructure organisation for the voluntary and community sector in the High Peak of Derbyshire.
This is a fantastic opportunity to play a key role for an organisation who do great work.
As Chief Executive Officer you will lead the charity to ensure we deliver a high quality service to the local community, our members and partners.
You will look at developing new areas of work within the organisation’s aims and objectives as well as seeking sustainability and continuity with current projects.
MAIN DUTIES AND RESPONSIBILITIES
- Provide effective leadership, supervision and management to the staff and volunteer team, ensuring that appropriate targets are set and delivered.
- Negotiate, prepare and develop applications and contracts to enable the development of agreed projects and work programmes.
- Explore and appraise potential new initiatives for the CVS, providing detailed recommendations to the Board of Trustees/Directors.
- In conjunction with the Board of Trustees/Directors plan, develop, implement and monitor strategies to ensure the current and future viability of the CVS.
- Maintain and develop new and existing relationships with stakeholders from all sectors, providing leadership and direction.
- Provide effective, inclusive representation of the High Peak VCS in a wide range of forums.
- Carry out work in accordance with all external regulations and CVS policies and procedures, developing new ones where necessary.
- Work in collaboration with the Board of Trustees to ensure the organisation meets its legal obligations, operates within its charitable objects and has good management of its financial and staffing resources.
- Report to the Board of Trustees on internal and external developments.
- Ensure that the organisation has the appropriate management systems and structures in place to carry out its work effectively and safely.
- Contribute to writing grant applications for future projects and core work. Undertake training and development as required.
This is not an exhaustive list of tasks.
The client requests no contact from agencies or media sales.
Chief Executive Officer, Remote, 35 hrs Salary £90,097
GFS is a feminist organisation with a mission to empower girls and young women in England and Wales to live their best lives. Girls as young as 6 tell us that they cannot be themselves. This causes problems for them and society. So, we offer an early intervention service for girls living in areas of deprivation to have the greatest impact.
This is an exciting role with an opportunity to lead the charity into the 150th Year of delivery and with a new strategy to address need. It will involve working with the leadership team and all departments but also the board and their support committees, the ambassadors, and presidents as well as the wonderful team of volunteers across England and Wales.
A great deal has been done to prepare the organisation for such an important time and so now there is a real opportunity for this role to lead in being a figurehead for the charity and representing all that is achieved at GFS in national events and discussions, to best represent the girls of today.
Our new strategy is built around pillars of Impact, Brand and Sustainability with an ambition to grow in delivery as well as reputation. GFS is aware that the work done to listen to and amplify girls’ voices is important because they have so much to say about what needs to change and from a very young age. This role will be key to making this happen.
Equity, Diversity and inclusion is of strategic importance to GFS. We encourage applications from ethnically and racially minoritised, disabled and from LGBTQ+ people to build our best staff and volunteer teams and reflect the girls we serve.
This post is subject to a criminal record check with the Disclosure and Barring Service
Download the application pack and complete the application form in WORD and return by the closing date Friday 17th May.
Our mission is to support and inspire girls and young women. We create spaces where they feel safe and valued, building strong foundations.
The client requests no contact from agencies or media sales.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working
Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing.
You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis.
- Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship.
- Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
- Proactively keep abreast of competitor activities, new initiatives and sector trends.
- Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please apply via our website by submitting our application form. CVs will not be accepted. Closing date for applications is 15th May 2024.
Are you an experienced, strategic leader who wants to make a difference in communities? Have you got the strategic insights and ability to implement change? If so, take a look at our Deputy CEO role. This is an exciting role at the interface of local and national – supporting local infrastructure organisations, and providing a voice to influence on the national stage. This is a challenging and interesting role at the heart of social action and resilient communities.
NAVCA is the umbrella body for local voluntary sector support organisations. We support a thriving local voluntary sector, so that anyone who wants to volunteer, or start a community group has good, local advice and support. As a small energetic team, we work collaboratively and flexibly, supporting each other as well as our members.
We are seeking a proactive, motivated and solution-focused leader with a track record of developing and delivering across a broad portfolio, who makes strong connections and relationships within, and between, organisations across sectors. Our new Deputy CEO will have excellent insights into local infrastructure organisations, and provide vision, strategic direction and leadership to challenge, develop and support them to thrive. You will have oversight of our operations and member support – including developing a suite of products for our member offer, overseeing grant dissemination, with knowledge and understanding of quality assurance and accreditation systems. You will also be responsible for developing and seeking out income opportunities from a wide range of sources.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in South West London. Jigsaw4u has experienced considerable growth and development over the past several years, and this new role has been identified by the Board of Trustees and Chief Executive Officer to support Jigsaw4u’s position and aspirations for the future.
As a member of our Senior Management Team (SMT), you will help to deliver and shape Jigsaw4u's vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.
Under the direction of the CEO, the postholder’s areas of responsibility will be to:
- Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
- Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
- Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on children, young people and families affected by complex social and emotional difficulties.
- Work proactively and collaboratively to identify innovation and business improvement within the Service Management Team to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
- Play a full part in the development of the SMT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
- Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
- Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
- Support the CEO in funding and tender applications
- Support the CEO and fundraising team in generating income
As a member of the SMT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.
Helping children, young people and families in South West London put the pieces back together following social and emotional difficulties.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Samaritans is on a mission to make a profound impact on suicide prevention, and they need your expertise to drive their philanthropy programme to new heights. With a small yet promising portfolio of supporters and donors, they are poised for growth, fuelled by a national rise in wealth and philanthropy. Annual income is around £500K with donations typically at 5 figure values.
The ambition is to grow the programme sustainably in the long term but also ensure the target is met in 2024-25. This year will be about proactive engagement with a wide range of potential supporters, developing programme infrastructure and securing mid-value donations to build the pipeline from the ground up. In year two they hope to drive up gift volume and value.
The Senior Philanthropy Manager will line manage the Philanthropy Officer, supporting their development and fostering an overall culture of collaboration and high performance. The role will also personally cultivate and steward relationships with new and existing major donors, and work collaboratively on a programme of stewardship and cultivation events.
There is a huge amount of potential for this income stream, and with the right Senior Philanthropy Manager, the portfolio could really fly.
Key responsibilities
- Manage, develop and lead the Philanthropy Officer
- Manage a portfolio of existing donors, deepening their relationship with the charity and upscaling gifts
- Develop a healthy pipeline of new donors, managing prospects with a view to increasing gifts
- Lead the strategic planning for the major donor programme
- Develop an events programme for cultivation and stewardship of donors
Essential criteria
- Substantial experience of, and a strong track record in, major gift fundraising
- Experience of personally soliciting 5-6 figure gifts from major donors
- Experience of successfully managing end-to-end major donor relationships
- Good leadership skills with experience, or transferable experience, of line management
Expert recruitment for fundraisers and charities.
CEO
This is an exciting opportunity for a values-led and dynamic leader to become CEO of Rochdale and District Mind and guide the organisation towards fulfilling its mission and making a positive impact on the mental health and well-being of our community.
Salary: £57,000 to £62,000 per annum - dependent on experience
Hours: 37.5 hours per week
Location: Manchester (opportunities for hybrid working after an initial embedding period)
Closing date: 03-05-2024
About us
Rochdale and District Mind is a mental health charity that supports people in the community who are facing mental health challenges. As part of the Mind Federation and the Mind in Greater Manchester partnership, our goal is to ensure that individuals do not face mental health issues alone and can live free from stigma and discrimination.
Role Responsibilities:
Join Rochdale and District Mind as our new CEO, where you will spearhead the efficient, effective, and safe management of our organisation, aligning with our strategic aims and objectives. Your leadership will shape both our strategic vision and operational plans, ensuring robust governance while championing diversity and inclusivity. With a sincere dedication to mental health advocacy, you will elevate our impact on service users through meaningful co-production of services.
This role offers an excellent opportunity for an empathetic leader to cultivate a culture of continuous learning, inclusion, and support, while fostering a spirit of celebration for achievements across teams. Collaborating closely with our experienced Senior Leadership team, you will oversee resource management, finances, and operations, upholding the highest standards throughout. Supported by our dedicated Board of Trustees, you will steer the strategic direction and ensure the financial sustainability of our organisation.
Requirements:
You will need to have:
· Experience working as a CEO or senior leader with substantial strategic, budgetary and leadership responsibilities, for a similar-sized or larger organisation
· Genuine passion for our mission and Diversity, Equality and Inclusion
· Proven track record of successful business development/fundraising
· Demonstrable experience in governance and compliance
· Experience of building a culture that promotes continuous learning, inclusion, collaboration, and accountability
· Demonstrable experience as a values-led, resilient and people-centred leader
· Strong financial acumen
· Excellent communication and influencing skills
· Understanding of challenges affecting the voluntary sector
Eastside People is supporting Rochdale and District Mind in the recruitment for this role. Please apply by submitting your CV and a cover letter.
Please respond to the following areas in your cover letter:
· Your familiarity with mental health challenges and how this resonates with you
· Your experience/knowledge in relation to the Person Specification.
Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.
We would discourage you from deselecting yourself if you are in doubt about meeting all the criteria.
The closing date for applications is noon on Friday the 3rd of May 2024 and our candidate assessment schedule is as follows:
· EP interviews carried out through the recruitment process with final interviews taking place by the 7th of May 2024 - online
· Informal interviews with Rochdale and District Mind interim CEO carried out throughout the process with final interviews taking place by the 9th of May 2024
· Formal competency-based interviews with Rochdale and District Mind Board, CEO and SLT on the 17th of May 2024 – online
· Assessment day involving staff, service users and other stakeholders on the 24th of May – in-person at Rochdale and District Mind offices
Due to the assessment structure, we would like to encourage candidates to apply early for the role where possible.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.
Eastside People is supporting Rochdale and District Mind in the recruitment for this role. Please apply by submitting your CV and a cover letter and ensure that you have read the candidate information pack before you apply.
You may also have experience in other areas such as CEO, Chief Executive Officer, Chief Exec.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards. The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.
At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do. The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.
Oak Tree Farm provides a unique rural working environment where people with learning disabilities gain the skills, independence and confidence to take
The client requests no contact from agencies or media sales.
PSPA supports families affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD), both are complex neurological conditions that affect mobility, vision, swallowing and cognition.
We are looking for someone to join our helpline team to provide professional, comprehensive support and make a real difference to people living with PSP, CBD, their families, and carers.
We are seeking a motivated and confident person who can deliver a high-quality professional service, to work on our helpline. Previous experience of working in health, social care or the helpline sector is essential. You need to be a patient, empathetic listener with excellent verbal and written communication skills. The role will involve assessing and responding to callers' needs via our telephone and email service providing practical and emotional support and delivering learning sessions about PSP and CBD to health and social care professionals. Ideally, you will have experience working on a helpline or in a health or social care setting.
Ability and willingness to travel within your region is essential. Occasional weekend work may be required. The role covers the following regions: Greater London, Kent, Essex & Surrey.
We have a hybrid working model with most staff working one day a week in the office in Milton Keynes and the remainder at home. Please contact our Helpline Manager, Jules Brown, if you would like to discuss the role.
We are an inclusive organisation and welcome applications from people from all sections of the community, irrespective of ethnicity (including race, colour, and nationality) age, disability, gender, sexual orientation, religion or belief.
See the full job description for more details.
- Benefits: Pension Scheme and Employee Assistance Programme
- Annual Leave: 28 days per annum including bank holidays
Please apply with your current CV and a cover letter to show us how your knowledge and skills meet the requirements for the role of Helpline Care Navigator.
Closing date: Monday 20th May 2024
Interviews are to be held in person at the Milton Keynes offices the week commencing 27th May 2024.
The client requests no contact from agencies or media sales.
We are seeking an experienced leader with a deep commitment to care, creativity, curiosity and inclusion to work closely with the Chief Executive of this vibrant social enterprise. The COO will oversee the company’s systems, finances and HR, and further build on our person-centred organisational culture.
At 64 Million Artists we believe that everyone is creative and that when we are creative we can make positive change in our lives and in the world around us. Over the last 10 years we have built a thriving business and a team of 11 working across the UK embedding creativity in communities, workplaces and universities. We have built an inclusive workplace culture of our own working a 4 day week and taking August off.
This role will lead our efforts to embed equity and inclusivity in everything we do, managing and supporting our team, our culture and our processes.
If you are passionate about the power of creativity, believe in building teams rooted in care and mutual support and can demonstrate how this belief can continually improve the way we work, then this could be the right role for you.
The client requests no contact from agencies or media sales.
Business Support Officer
After a strong period of growth and additional funding, we now have an opportunity for an experienced
Business Support Officer to join the team, to provide administrative support to the board and HR and Finance teams.
Position: Business Support Officer
Location: Leeds
Hours: Part-time, 14 hours per week
Salary: £27, 413 - £29,673 per annum pro rata
Contract: 12 month fixed term contract
Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.
Closing Date: 17th May 2024
The Role
The purpose of the role is to support the smooth running of the organisation. You will work closely with the CEO, Director of People and Operations, Finance Manager and the Community Centre Coordinator to provide administrative support to the board, carry out bookkeeping duties and support the Director of Operations in their day-to-day duties.
Duties and responsibilities include:
- Governance and SLT Support
- HR and Finance Administration
- To train the Administrative Assistant to provide basic administrative support to the Board
- Ensure good relationships with funders, partners and contractors
About You
We are looking for someone solid administration support experience including finance, HR and Board support.
About the Organisation
You will be joining a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile. Recognised as being innovative, brave and creative. The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work.
You may also have experience in areas such as Finance, HR, Board, Charity, Finance Administrator, HR Administrator, Board Administrator, Governance Administrator, Charity Administrator, Business Support, Business Support Administrator, Business Support Officer, Finance Officer, HR Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Action for Pulmonary Fibrosis, the UK’s leading health and research charity for Pulmonary Fibrosis is seeking an inspiring CEO to lead strategic growth, advocate for patients, foster partnerships, drive fundraising, and shape innovative research initiatives, providing the visionary leadership to empower our community and transform care for those by pulmonary fibrosis.
Pulmonary fibrosis (lung scarring) describes a group of interstitial lung diseases where the lungs become progressively stiffer and smaller, eventually leading to low oxygen levels in the blood. Pulmonary fibrosis (PF) affects around 70,000 people in the UK. Progressive pulmonary fibrosis is a life-limiting disease. While trends in life expectancy are improving, no one can tell an individual exactly how long they will live, making our work hugely urgent for our community.
Action for Pulmonary Fibrosis (APF) is the leading national charity dedicated to enhancing the lives of individuals affected by pulmonary fibrosis (PF). We are a nationwide charity with a remote-based team and an HQ in Peterborough. Our VISION is to STOP pulmonary fibrosis in its tracks. Established in 2013 by people affected by PF, carers, and healthcare professionals, APF funds support programs (by far the major part of our work), invests in global research and supports other research initiatives, campaigns for improved care and diagnosis, and raises awareness of these diseases. Our pioneering efforts have transformed the landscape of PF awareness and care standards, empowering people and advancing research.
As our next CEO, you will champion the centring of people, drive strategic growth, foster existing and new partnerships, and enhance our fundraising efforts. Leading a dedicated team, you will shape and execute a dynamic five-year strategy, prioritising impactful initiatives to improve the well-being of people. This includes expanding outreach, enhancing care pathways, and influencing transformative change in partnership with stakeholders. You must embody innovation, ambition, collaboration, and resilience to advance our mission and drive positive outcomes for the PF community.
Key details:
Role: Chief Executive Officer (CEO) – Action for Pulmonary Fibrosis
Salary: circa £75,000
Contract: permanent, full time
Location: Peterborough – flexible working but on average, 2 days per week in the office
As well as a strong alignment with our mission, vision and values, you will demonstrate:
- Strategic and entrepreneurial thinking, providing clear direction and rigorous planning.
- Ability to lead, inspire, and motivate high-performing teams.
- Highly effective communication and interpersonal skills, fostering trust and maintaining a positive culture.
- Ambition and innovation in developing realistic and challenging plans.
- Judgement and decisiveness in tough prioritisation decisions.
- Strong ambassadorial skills, building strategic relationships with stakeholders.
- Effective organisational skills and ability to prioritise shifting demands.
- Sharp financial acumen in budgeting and resource management.
- Outstanding track record of strategic leadership, ideally within a national charity.
- Deep understanding of NHS structure, commissioning, and service delivery.
- Proven experience in influencing and developing partnerships with senior stakeholders.
- Sound understanding of service delivery, income generation, and fundraising.
- Accomplished in risk and crisis management and robust governance.
- Desirable: Some understanding of respiratory medicine and the needs of people affected by respiratory conditions and diseases.
If you would like to receive an Information Pack for this CEO role with full details, including how to apply, please send a confidential expression of interest by clicking Apply, which will send your details to our consultant, Jenny Hills at Harris Hill. She will respond with full details. For an informal and confidential conversation about this position, please contact Jenny via the same method with suitable times to talk.
Closing date for applications: 9am Monday, 13th May 2024.
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Clicking apply will send your contact details to Jenny Hills, who will reply with a comprehensive appointment brief which also contains details of how to submit a formal application.