101 Supporter care manager jobs in Leeds

Please note - this role is homebased in Scotland, with some travel througout Scotland and to London required.

Independent Age is the national charity working towards ending financial hardship in later life.  

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.  

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing. 

As an Adviser (Scotland) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland as they relate to older people. Experience of working within a high-volume advice setting and advice supervision framework such as the AQS framework.

We plan to further develop our advice offer in Scotland to cover advice around charging for Social Care, so whilst not essential, knowledge of this area, or a desire to develop will be beneficial.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all. But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification. 

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Level 1 (Basic) Disclosure check will be carried out for the successful candidate.

Closing Date: Sunday 4th October 2026 11:59pm

Interview Dates: 

First round of interviews will take place online on Tuesday 13th & Wednesday 14th October

Second round of interviews will be held in person, in Glasgow, on Wednesday 21st October

About This Job

This is an exciting maternity cover role in the Army Cadet Charitable Trust UK (ACCT UK) for a proactive, eagee to learn individual to work within our Cadet Activity team to aid in the administration of our nationally run activities.

We are looking for someone to provide administrative support to the functional delivery areas of the syllabus. This post is primarily to support DofE and First Aid but may, where required, be surged to cover short term administrative responsibilities for other activity areas.

Essential Skills

· Good general education.

· Strong organisational skills with excellent attention to detail and accuracy.

· Excellent written and verbal communication skills, with the ability to build positive working relationships.

· Accustomed to working under pressure for a demanding team

· Experience maintaining confidential employee records and handling sensitive information discreetly.

· Ability to quickly understand an organisation’s Management Information System (MIS) and use it to best effect.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people through supporting the Army Cadet Force and its activities in the community. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal accident insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hours on Sunday 11th October 2026. We encourage you to make clear in your covering letter how you meet the person specification and highlight your key skills. We cannot make assumptions on your qualifications, skills, or experiences, so please be explicit in your application.

Interviews will be held virtually via Microsoft Teams shortly after the closing date.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. You will also be required to have a Baseline Personnel Security Standard, which requires 3 years residency in the UK. In addition, we will follow up references. 

We reserve the right to close for applications before the closing date if we receive a large number of applications.

Job Title: Supporter Experience Officer - VAC173

Working Hours: 37.5 hours per week (flexible working by agreement). It is expected that work will sometimes be required outside normal working hours. However, time off in lieu is offered in accordance with the policies and procedures.

Salary: Circa £30,000 per annum

Contract: Fixed Term 12 Months (Maternity Cover)

Deadline: Wednesday 30th September 2026

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance.

Location: Leeds Hospitals Charity offices with occasional opportunity to work from home.

Please include a cover letter or short supporting statement explaining why you're interested in joining Leeds Hospitals Charity and how your skills, experience and values make you a great fit for the role.

Who are Leeds Hospitals Charity?

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. We bring together thousands of donors to make a meaningful difference for patients across Yorkshire, funding life-saving equipment, treatments, rare disease research and vital comforts where they are needed most.

Why This Role?

The Supporter Experience Officer plays a key role in delivering an outstanding, person-centered experience for supporters, patients, volunteers and staff. As a first point of contact, the postholder will provide excellent supporter care through the management of enquiries, donations, supporter communications and stewardship activities.

Your role will support the delivery and continuous improvement of supporter journeys, helping to ensure supporters receive timely, relevant and engaging communications that build loyalty, strengthen relationships and encourage long-term support. The Supporter Experience Officer will also provide volunteer co-ordination and operational support, contributing to an efficient, responsive and supporter focused fundraising team.

What We’re Looking For

• Experience delivering excellent customer service, supporter care or stakeholder engagement within a charity, healthcare, public sector or commercial environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with supporters, volunteers, patients, colleagues and other stakeholders.
• Experience managing enquiries and communications across multiple channels, including telephone, email and digital platforms.
• Excellent organisational and administrative skills, including record management, donation processing and maintaining accurate documentation.
• Experience using CRM databases and Microsoft Office applications for data management, reporting and supporter administration.
• Strong attention to detail, with a commitment to maintaining high standards of data quality, accuracy, confidentiality and GDPR compliance.

Key Responsibilities:

• Act as a first point of contact for supporters, responding to enquiries professionally and providing an outstanding supporter experience across all communication channels.
• Manage supporter records and administrative processes, including donation processing, Gift Aid administration, data management, reporting and supporter stewardship, ensuring accuracy, compliance and timely donor thanking.
• Build and maintain positive relationships with supporters, patients, volunteers and Leeds Teaching Hospitals NHS Trust staff, strengthening engagement, loyalty and connection to the charity’s impact.
• Lead the development and continuous improvement of supporter journeys, using feedback and insight to enhance satisfaction, retention and improve fundraising outcomes.
• Co-ordinate volunteer recruitment, induction, training, support and task allocation, ensuring volunteers have a positive and rewarding experience while maximising their contribution.

Full Job Description can be found on our website.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Annual pay review

· Birthday Day (Paid day off on your Birthday)

· Additional holidays based on length of service

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Pension scheme- 5% employer contribution

· Health & Wellbeing support including:

o access to Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Leeds Hospitals Charity is committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our recruitment practices support this by ensuring all employment positions are subject to a fair, and robust recruitment process, relevant to the role. This may include interviews, assessments, pre‑employment checks, including DBS checks, references, and an appropriate probationary period.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

Working within the Fundraising Operations and Supporter Care Team and reporting to the Fundraising Operations and Supporter Care Manager, the Supporter Care and Data Officer will deliver excellent customer care to our supporters, responding to enquiries, and thanking supporters to help drive income and show them how valued they are to Cruse Bereavement Support. You’ll work with the fundraising CRM to ensure and maintain the quality of information available and support the Commercial Income Team (c25% of time) with administrative tasks.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team. 

About the role

This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time

• Build and manage an individual giving programme.

• Support and build upon the community fundraising activity

• Develop persuasive campaigns, cases for support and donor communications.

• Maintain the CRM and utlise it to its full potential

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.

Could you be the person who helps make brilliant fundraising happen behind the scenes?

Natasha’s Foundation, the food allergy charity, is looking for an experienced, highly organised and personable Fundraising & Supporter Care Coordinator to join our small and ambitious fundraising team.

We’re a passionate, energetic and friendly team, united by a determination to make a real difference. We work hard, move quickly and have big ambitions for a small charity – but we also really value the way we work together. Everyone brings something different, ideas are welcomed, people support one another and there’s a genuine sense of excitement about what we can achieve.

This is a varied role for someone who loves working with people, takes real pride in getting the detail right and is equally comfortable supporting a donor, working with data or helping a busy fundraising team stay one step ahead.

You’ll be at the heart of our fundraising operation: providing warm and thoughtful supporter care, supporting individual giving, helping us make the best use of our Beacon CRM, producing accurate fundraising and income information, and supporting proposals, reports, communications and fundraising resources.

We’re looking for someone who is warm, organised, numerate and confident with data, with excellent attention to detail and practical experience of using Beacon CRM. Just as importantly, we’re looking for someone who will enjoy being part of our team – someone positive, proactive and willing to get stuck in.

You’ll be joining Natasha’s Foundation at an exciting point in our journey. We are working to improve the lives of people with food allergy through education, campaigning and pioneering medical research, with one hugely ambitious goal: a future without food allergy.

If you enjoy making things work brilliantly, care about giving supporters a great experience and want to bring your skills and energy to a charity where your contribution will genuinely be noticed and valued, we’d love to hear from you.

20 hours per week | Home-based | £32,000–£34,000 FTE

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

The Opportunity

This is an opportunity to take a key management role within Happy Healthy You, a community-rooted organisation delivering culturally grounded health and wellbeing activity across Bradford, while playing a significant role in the delivery of the five-year Bradford Health Inequities Programme (Bhip).

You will work across HHU’s established programmes and community activity while helping to develop and strengthen the organisation as it grows. Alongside this, you will have a significant role in Bhip, supporting an ambitious programme that brings together communities, the VCSE sector and health and care systems to address health inequities driven by structural racism and discrimination.

The role offers a distinctive opportunity to connect strong community-based delivery with wider change, helping ensure that what is learned through HHU’s trusted relationships and Bhip’s work leads to better practice, stronger services, and demonstrable outcomes for communities.

You will join at a crucial point in the development of both HHU and Bhip, with genuine scope to shape how programmes are delivered, developed, evaluated, and improved as the work grows.

About you / The Role

You will be an experienced and capable programme manager with a strong track record of managing community-based programmes, activities, services, and teams, with the ability to design, develop and implement plans and projects that achieve effective delivery and measurable outcomes.

You will understand the realities of delivering culturally grounded health and wellbeing activity alongside Global Majority communities and be committed to addressing health inequities, structural racism, and discrimination.

You will be equally comfortable supporting the Bhip Programme Lead, HHU’s CEO and senior management with organisational priorities, managing staff and resources, and working alongside community teams to ensure delivery is well coordinated, responsive and of a consistently high standard. You will have a strong focus on evaluation, ensuring HHU and the Bhip programme can demonstrate the outcomes, impact, and value of its work.

As a key member of the Bhip team, you will lead the operational management of HHU’s contribution, ensuring its community engagement, co-design, Insight to Action and related activity is effectively planned, delivered, monitored, evaluated, and continuously improved.

You will understand how HHU’s existing trusted community activity provides an important route through which communities can engage with and shape Bhip’s aims and work. HHU’s established community delivery footprint will provide a key route for Bhip’s structural literacy, listening, story capture and co-design work, enabling community insight and stories to be translated into action and system change.

You will bring strong people management, organisation, and judgement, with the ability to manage competing priorities, solve problems and maintain effective relationships across HHU, Bhip, communities and partner organisations

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis is a UK charity. We bring people together to drive change so that everyone affected by pulmonary fibrosis can live well for longer.

We provide support, information and education, raise awareness, campaign for better diagnosis and care, and invest in research. Our strategy, For Every Breath, Every Journey, Every Future, is shaped by lived experience and supported by stronger organisational foundations and sustainable income.

The role

Reporting directly to the Chief Executive, you will lead APF's communications, marketing and engagement function. You will turn organisational priorities into an integrated plan, set clear standards and measures, advise senior leaders and ensure that marketing, media, content, digital and internal communications work together.

You will lead three managers: the Senior Marketing and Communications Manager, the Press, PR and Stories Manager, and the Communications Operations and Engagement Manager. The Digital Marketing Coordinator will report to the Senior Marketing and Communications Manager. This structure gives you the scope to shape the whole function while delegating specialist delivery clearly.

Your early work will include establishing the team operating model and annual plan, moving PF Together to quarterly publication, strengthening email marketing, leading a complete website content rewrite, creating clearer supporter journeys and building a proactive media and story pipeline. You will also work closely with fundraising so that strong propositions and campaigns reach the right audiences and contribute to acquisition, retention and income growth.

The role will lead APF's approach to communications data, performance reporting and responsible use of AI and connected systems. Human judgement, data protection and information security will remain central to how these tools are used.

Join SafeLives and help transform the response to domestic abuse across the UK.

As our Project Manager (Drive Partnership), you will play a key role in supporting the delivery and growth of one of the UK's leading programmes working with high-harm, high-risk perpetrators of domestic abuse. Through effective project management, governance and partnership working, you will help ensure that services are delivered consistently, meet their objectives and contribute to safer outcomes for victims, survivors and their families.

Working closely with colleagues across The Drive Partnership, SafeLives, Respect, Social Finance, commissioners and delivery partners, you will coordinate multiple project workstreams, monitor progress against project plans and support effective programme governance. You will help manage risks, oversee compliance processes, contribute to funder reporting and support the development of systems and processes that strengthen programme delivery. You will also play an important role in facilitating collaboration between partners and ensuring projects are delivered efficiently and effectively.

We're looking for someone with strong project management experience, excellent organisational and communication skills, and the ability to manage competing priorities across multiple workstreams. You'll be confident building relationships with a wide range of stakeholders, comfortable working both independently and collaboratively, and motivated by the opportunity to contribute to meaningful social change. Experience of working within the domestic abuse sector, wider violence against women and girls sector, or the charity sector would be advantageous.

This is an exciting opportunity to join a collaborative and values-led organisation while contributing to the work of The Drive Partnership, which is transforming the national response to perpetrators of domestic abuse. An understanding of the importance of partnership working, systems change and victim-survivor safety is essential. 

About SafeLives We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good. We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by The Drive Partnership and the programme continues to expand year on year. 

Together we can end domestic abuse. Forever. For everyone.

Benefits:

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 15th October. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

This is a unique opportunity to lead fundraising for a charity at the cusp of substantial growth, with an exceptional track record of recent fundraising success, an engaged base of supporters and significant untapped potential across multiple channels.

Overview
As Director of Fundraising and Development for Plum Village UK, you will provide strategic leadership of the charity’s fundraising at this critical juncture. Building on the successful campaigns that brought our new Being Peace Practice Centre into being, you will lead the development of a sustainable, diversified fundraising operation across donor stewardship, trusts and foundations, regular giving, legacies, and partnerships, to deepen relationships of trust and gratitude with our supporters.

This role is ideal for a fundraising leader, whether from a career fundraising background or another field, who brings strategic capability alongside deep alignment with the Plum Village tradition, where fundraising itself becomes a form of engaged practice in service of mindfulness and community transformation.

Fundraising in the Plum Village tradition is fundamentally relational. It is not a matter of extracting income from a base of supporters, but of deepening the relationships of trust, gratitude and shared purpose with those who make our work possible, in ways that embody the values of the tradition. Done well, fundraising is itself a form of engaged practice. The Director will be expected to lead the function in this spirit.

The role comes with a high level of strategic ownership. An initial fundraising strategy has been developed and shared with trustees, providing a framework of priority channels, governance arrangements and resourcing for the next phase. The new Director will inherit this as a starting frame, and will then be empowered and expected to develop, refine and bring forward a fundraising strategy on their own authority, working closely with the Lead Trustee for Fundraising and presenting proposals to the board as appropriate. The role also carries operational ownership of the fundraising mechanics, including the choice and management of supporting systems, databases and tools.
 

Key Responsibilities

Strategic leadership of fundraising

• Lead PVUK's fundraising strategy, developing and refining the strategic direction, and presenting proposals to the Board for approval and resourcing.

• Set, monitor, and report on fundraising targets across all income channels, in agreement with the Lead Trustee for Fundraising and the Board.

• Provide regular substantive updates on fundraising at quarterly board meetings, working with the Lead Trustee on the preparation of board-level reporting.

• Bring forward analysis and proposals to support the Board in setting wider strategic priorities, including realistic income potential by channel and the investment required to secure it.

• Identify and manage risk in the fundraising portfolio, including channel concentration, donor over-reliance, and the sustainability of resourcing.

Donor stewardship and relationship development

• Lead the stewardship of PVUK’s existing donors, lenders, and supporters with the depth of care that this base deserves, recognising it as the most precious resource of the fundraising function.

• Cultivate and deepen relationships with major donors, including through personal contact, site visits, and tailored communication of impact.

• Work with the Chair of Trustees, the Centre Director, and other senior figures on key relationships that require their involvement.

• Steward the friendly lender base throughout the lifetime of their loans, maintaining trust and keeping them informed of the charity’s progress.

• Build and maintain a culture of gratitude and recognition that appropriately honours the contributions of all supporters.

Income channel development

• Lead delivery and growth across PVUK’s priority fundraising channels: donor stewardship, trust and foundation fundraising, regular giving, legacies and Gifts in Wills, and partnerships with values-aligned organisations and networks.

• Develop trust and foundation fundraising as a substantial new income stream, including scoping aligned funders, building peer-to-peer introductions, constructing tailored funding propositions, and overseeing high-quality application writing and reporting.

• Design and grow a regular giving programme that converts members, retreatants and supporters into ongoing monthly donors.

• Develop a structured legacy and Gifts in Wills programme that normalises legacy giving across PVUK’s communications and supports those who wish to leave a Gift in their Will.

• Develop partnerships with values-aligned organisations and networks where these support both income generation and the wider reach of PVUK’s work, in close consultation with monastics and trustees.

Operations, systems and budget ownership

• Own the operational mechanics of fundraising for PVUK, including the choice, configuration and ongoing management of databases, donor management systems, online giving platforms, and integration with communications tools.

• Manage the fundraising budget, including a discretionary supplementary budget for consultancy, training, materials creation, contracted support and light administrative resource, deployed at the Director’s judgement to develop the function effectively.

• Maintain accurate, GDPR-compliant supporter records and ensure sound data practices throughout the fundraising operation.

• Provide accurate financial reporting on fundraising performance, working with PVUK’s finance function and external accountants as required.

• Make the case for additional resourcing where evidence of need supports it, including the possible recruitment of a Fundraising Officer in due course.

Communications and storytelling

• Lead the development of compelling fundraising narratives that authentically convey the work of PVUK and the Being Peace Centre to multiple audiences, including major donors, institutional funders, individual supporters and the wider public.

• Work closely with the PVUK Communications team on the integration of fundraising communications with the wider communications strategy.

• Commission and oversee the production of fundraising materials, including written content, graphic design, video and digital assets, drawing on contracted specialists where appropriate.

• Ensure that all fundraising messaging about the Being Peace Practice Centre is agreed with the Centre Director before publication.

Working partnerships across PVUK

• Work in close partnership with the Centre Director on all matters relating to Being Peace, with agreed ways of working on messaging, external representation, and any programming commitments made to funders.

• Work with the Lead Trustee for Fundraising as primary day-to-day point of contact at board level, supporting the Lead Trustee to hold strategic oversight of fundraising on behalf of the Board.

• Work with colleagues across PVUK’s communications, dharma programming, sangha-building and partnership functions, with these working relationships developing naturally in the first months of the role.

• Draw on external advisors and specialists as needed for support and assurance, both in technical fundraising disciplines and in sector-specific knowledge.

• Engage volunteer capacity from within the community where this can valuably supplement the fundraising operation.

Help shape the UK’s dedicated Muslim Cancer Support Network. Lead, inspire and support volunteers delivering faith‑sensitive cancer support across the country.

Safeena is the UK’s dedicated Muslim Cancer Support Network, created to ensure no Muslim facing cancer feels alone. As we grow into a professionally governed national charity, we are recruiting a Volunteer Manager to lead, develop and support our expanding volunteer workforce.

The Volunteer Manager will oversee Safeena’s national volunteer programme including Befrienders, Community Champions, Bereavement Volunteers and operational volunteers, ensuring high‑quality recruitment, training, safeguarding, supervision and ongoing support. This role is central to Safeena’s transformation programme, helping build a credible, compliant and compassionate volunteer service that reflects the needs of Muslim communities affected by cancer.

Key Responsibilities

• Recruit, onboard and train volunteers

• Deliver induction and ongoing training programmes

• Provide supervision, wellbeing support and reflective practice

• Coordinate rotas, assignments and community outreach activity

• Maintain volunteer records, policies and compliance

• Promote Safeena’s volunteer opportunities across communities and mosques

Person Requirements

Essential

• Experience managing or coordinating volunteers

• Strong organisational and communication skills

• Ability to support volunteers in emotionally sensitive roles

• Knowledge of safeguarding and confidentiality

• Confident delivering training or group sessions

Desirable

• Experience in charity, community or health settings

• Understanding of Muslim communities and culturally sensitive support

• Training in safeguarding, bereavement or cancer awareness

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

We're looking for 5 Perinatal Peer Supporters to join us to provide compassionate, non-judgemental peer support to mothers, birthing people and families across Kent. Support will be delivered through a range of settings, including face-to-face and virtual peer support groups. 

Working closely with our Perinatal Peer Support Service Lead, volunteers, health professionals and community partners, you will help create safe and welcoming spaces where parents can connect, share experiences and access appropriate support. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Facilitating welcoming and supportive perinatal peer support groups across Kent, including providing cover for additional sessions when required. 

• Building trusting relationships with parents and families, using active listening and peer support skills to help people feel heard, understood and supported. 

• Identifying when someone may need additional support, signposting to appropriate local services and escalating safeguarding or wellbeing concerns where necessary. 

• Working with volunteers, health and social care professionals, Family Hubs and community partners to increase awareness of the service and strengthen local referral pathways. 

• Supporting the ongoing development of the service through accurate record keeping, feedback, data collection, promotional activity and participation in service review meetings. 

You will also contribute to promoting the service within local communities, particularly among families who may experience additional barriers to accessing support. 

Safeguarding and wellbeing are central to this role. You will receive regular support and supervision and will be expected to raise any concerns appropriately and contribute to creating a safe environment for everyone using the service. 

About you 

You will be compassionate, approachable and able to build trusting relationships with people from a wide range of backgrounds. 

You will have a strong understanding of the challenges associated with the perinatal mental health period and be confident providing sensitive, non-judgemental support to parents and families. 

You will also bring: 

• Excellent interpersonal and relationship-building skills. 

• Good written and verbal communication skills, including active listening. 

• The ability to manage your time effectively and prioritise competing demands. 

• A reflective and solution-focused approach to your work. 

• Confidence working independently while remaining connected to a supportive wider team. 

• Good IT skills, including Microsoft Word, Excel, Outlook and internet-based systems. 

• A commitment to equity, diversity and inclusion and to ensuring all families feel welcomed and supported. 

Experience of community engagement, supporting vulnerable families or working with diverse cultural communities would be particularly valuable. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of emotional and practical support services within the local community would also be beneficial. 

You must either be a trained NCT Parents in Mind Peer Supporter or be willing and eligible to undertake this training. The training requires lived experience of perinatal mental ill-health and/or experience supporting someone through perinatal mental health challenges. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across the commissioned area, sometimes at short notice to support peer support sessions. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave pro rata (excluding Bank Holidays)
• Pension matched up to 5% 
• Flexible working options to suite your lifestyle 
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 
• Life Assurance for peace of mind 
• Free eye test for all staff, with further discounts 
• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special. 

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

To lead and grow Cruse’s community fundraising and events programme, maximising income from existing activities/events while developing new fundraising opportunities. The postholder will take ownership of event planning and delivery, supporter engagement and volunteer and Branch fundraising coordination, helping to increase unrestricted income. This role is responsible for the planning and delivery of major events such as Cruse walks, whilst also creating new fundraising events for supporters to engage with us. Based in either the South of England or Wales

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.