Supporter care manager jobs near Leeds

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Top job
Macmillan Cancer Support, Remote
£30,000 - £34,000 per year
Are you an experienced Team Leader, who is passionate about brilliant customer service? We have the ideal role for you...
Posted 2 days ago
Top job
Kinship, Remote
£19,774 outside of London; £23,000 in London (including London weighting), pro rata if part-time
We’re looking for a Team Coordinator to join our brand-new peer support service. Join a welcoming team and learn and grow with us.
Posted 3 days ago Quick Apply
Top job
Community Links, Batley (On-site)
£23,953 - £24,920 per year
It’s such an exciting time for us as we’re opening our brand new service!
Posted today

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Civitas Recruitment ltd, Bradford (Hybrid)
£28,000 - £34,000 per year
Posted 4 days ago Quick Apply
Orphans in Need, BD5, Bradford (On-site)
£28,000 - £34,000 per year
Posted 2 weeks ago Quick Apply
NFP People on behalf of Stroke Association, Remote
Circa £19,496 per annum (FTE circa £24,370 per annum)
Posted 1 day ago
Closing in 5 days
Shelter, Remote
£45,000 including £5,860 Market Forces Allowance, plus £4,830 London Weighting if applicable Home or office based, with regular travel
Join Shelter as our Safeguarding Manager and you could soon be playing a vital role in ensuring we work in the best possible way.
Posted 2 days ago
Lepra, Remote
£29,628 per year FT
Lepra are looking for a fundraiser to assist in the development of our education strategy to drive income and increase our profile
Posted 1 day ago Quick Apply
Page 1 of 14
£30,000 - £34,000 per year
Permanent, Full-time
Job description

Are you an experienced Team Leader, who is passionate about brilliant customer service, has interest in developing people, experience in managing busy workloads, is well organised and result driven? Are you looking to gain customer care experience within a large National charity? We have the ideal role for you...

To lead, develop and motivate Queries team in Supporter Donations/Supporter Care department, who are working to deliver amazing supporter journeys through bespoke thank you letters, accurate donation and Gift Aid processing, query and online income management. We are looking for someone who will support and lead the team, in accordance with Macmillan’s customer principles, values, behaviours, policies and standards, in ensuring all fundraising teams achieve their goals, maximise opportunities and grow income.

We would love to hear from YOU, if you are someone who:

  • Has EDI values at their heart and in everything they do
  • is inspired by the prospect of making a difference to the lives of people affected by cancer
  • is interested in people management and their development
  • is target driven and someone who always meets their deadlines
  • enjoys working in a fast-paced, changing environment
  • is excellent and engaging in their communication
  • strives to offer unrivalled experience to their customers

As a member of our high performing Supporter Donations team, you will have the opportunity to make a real difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources.

About you

  • You will bring previous experience in delivering excellent customer service in a high volume and varied environment
  • Knowledge and understanding of key legislation e.g. employment and confidentiality, GDPR, Gift Aid and tax efficient charitable giving
  • Experience of operational management in a customer care environment including line management and supervisory experience
  • Experience of performance management including all aspects of effective people management, including coaching and mentoring
  • Experience of continuously improving systems processes to drive efficiency and improve ways of working
  • Experience of managing change and the ability to prioritise and make timely decisions and to promote change effectively
  • Highly effective interpersonal skills with the ability to negotiate and influence and foster open communication and trust when working with stakeholders

About us
Macmillan Cancer Support is one of the largest and most loved charities in the UK. We support millions of people living with cancer in the UK live life as fully as they can by providing emotional, practical and financial support.

We offer flexible working for all employees and commit to actively developing you in your career. You will also be eligible for several benefits which include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team for advice and recruitment adjustments. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).

More about Macmillan Cancer Support

At Macmillan you'll find talented people working together to help those living with cancer find their best way through. The work you do wil... Read more

Posted on: 10 August 2022
Closing date: 21 August 2022 at 23:30
Tags: Fundraising,Management