Supporter care manager jobs

Be Part of Meaningful Change

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy.
 

Applicants must have the right to work in the UK. 

This role is offered on a consultancy/project basis rather than as a salaried position. Renumeration will be agreed as a total project budget, not a salary, and will reflect the scope and deliverables of the assignment.
 

There are no fixed weekly working hours. The consultant will have up to three months to complete the agreed deliverables and may determine how and when the work is undertaken within this timeframe (for example, delivering the work in a shorter period if preferred).
 

The role is not office-based. Meetings will take place as required with the Director of Programmes, either virtually or in person, to support progress and delivery.
 

About the Role

We are now seeking a Frontline Programme SOP Freelance Writer to join our Programmes Department on a temporary basis at this pivotal time for the organisation.
 

The successful candidate will be a highly skilled and sensitive Programme SOP Writer, responsible for developing clear, ethical, and trauma‑informed Standard Operating Procedures (SOPs) across our services, ensuring consistency, safeguarding, and best practice in service delivery.
 

This role is critical to ensuring safe, consistent, and high-quality support for survivors, while strengthening safeguarding, compliance, and operational excellence.

You will work closely with frontline staff, safeguarding leads, and leadership to document and improve processes across support services, ensuring all procedures reflect feminist principles and survivor-centred care.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Director of Programmes and two other panel members.

The whole process from advertisement to appointment, may take up to 1 - 3 weeks.

Due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

Our vision:
A world free from sexual violence, where survivors are believed, respected and supported.
 

Our mission:
To provide high‑quality, specialist support and to challenge the structures that enable sexual violence.
 

What You Will Do

• Map and document end-to-end processes across all four frontline support services (e.g., intake, risk assessment, case management, referrals, crisis response)
• Develop trauma-informed, survivor-centred SOPs that prioritise safety, dignity, and confidentiality
• Collaborate with frontline practitioners to capture real-world workflows and best practices
• Ensure SOPs align with safeguarding policies, legal requirements, and ethical standards (e.g., data protection, confidentiality, consent)
• Standardise documentation formats, language, and terminology across programmes
• Identify gaps, risks, and inconsistencies in current processes and recommend improvements
• Support the integration of feminist principles into operational procedures
• Produce practical guidance documents to support staff training and onboarding
• Create processes for regular reviews and updates of SOPs to reflect evolving best practice and legislation

About You

Person Specification - Essential

• Proven experience writing SOPs, operational manuals, or process documentation in sensitive service environments
• Strong understanding of trauma-informed practice and survivor-centred approaches
• Experience working with or within services supporting survivors of sexual violence, domestic abuse, or similar contexts
• Excellent written communication skills with the ability to handle sensitive subject matter appropriately
• Strong stakeholder engagement skills, particularly with frontline practitioners
• High attention to detail and ability to maintain confidentiality and ethical standards
   

Desirable

• Comprehensive, trauma-informed SOPs for all key programme areas
• Process maps and workflows for service delivery pathways
• SOP templates and documentation standards
• Recommendations for strengthening safeguarding, consistency, and service quality
   

What You Bring

• Commitment to feminist, survivor‑led practice
• Anti‑racist and anti‑discriminatory values
• Ability to work independently and collaboratively
• Commitment to learning, reflection and self‑care

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors, children, young people and adults at risk. All staff have a shared responsibility for promoting safety and wellbeing.
 

This includes:

• Promoting the safety and wellbeing of service users
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values‑based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• DBS checks (enhanced or basic, depending on the role)

Safeguarding training and ongoing supervision

Equality, Feminism and Inclusion

RCSL is an equal opportunities employer. Our work is rooted in feminist principles that recognise sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

We particularly welcome applications from women who are under‑represented in roles within the Violence Against Women and Girls (VAWG), charity, social impact sector.
 

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors including:
 

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socio‑economic background
• Immigration status
• Faith and culture

We are committed to removing barriers and creating an inclusive workplace.
 

Applicants are encouraged to tell us if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview timings
• Additional time for written tasks
• Support relating to disability, neurodivergence or health needs

Learning and Development

As a charity undergoing growth and transformation, we welcome colleagues who are committed to ongoing learning and professional development. We provide induction, supervision, and development opportunities appropriate to the role.
 

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Feminist and trauma‑informed practice
• Role‑specific responsibilities
• Role‑specific assessment details 

Post holder will be required to undertake either Enhanced or Basic DBS
 

This post is open to women only and is a Genuine Occupational Requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 (where applicable). 

How to Apply 

Please submit:  

• Your CV 
• A cover letter outlining your suitability for the role Applications should be sent in PDF format to (no more than a 1000 words)
• Closing date: until filled 
• Interview date(s): on a rolling basis

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
 We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications

We understand that some candidates use AI tools when applying. While we welcome technology to support clear communication, your application should reflect your own skills, knowledge and experience. 

Help young people build brighter futures.

Fixed-Term (6 Months) | Part-Time (30 Hours per Week)

Working pattern: Flexible across weekdays, with occasional evenings, weekends and bank holidays.

At YMCA South Midlands, we believe every young person deserves the opportunity to belong, contribute and thrive.

We're looking for a compassionate and motivated Personal Development Coach to support young people seeking asylum as they begin rebuilding their lives in the UK. This is an opportunity to make a genuine difference, helping young people overcome barriers, build confidence and develop the skills they need to achieve their goals and realise their potential.

Working alongside each young person, you'll build trusted relationships, provide practical and emotional support, and empower them to navigate the challenges of settling into a new community with confidence and hope.

If you believe in seeing the potential in every young person and are passionate about helping people move forward, we'd love to hear from you.

About the Role

As a Personal Development Coach, you'll work directly with young people seeking asylum, providing personalised support that helps them develop independence, resilience and confidence.

Using a relationship-first, trauma-informed and strengths-based approach, you'll empower young people to identify their aspirations, overcome challenges and take positive steps towards education, employment, wellbeing and community integration.

No two days are the same. You might be helping someone enrol on a college course, supporting them to access healthcare, encouraging participation in community activities or simply being a trusted person to listen and provide encouragement.

You'll work closely with colleagues and external partners to ensure every young person receives the support they need to build a positive future.

What You'll Be Doing

• Building trusted, positive relationships with young people.
• Supporting individuals to identify and achieve their personal goals.
• Helping young people access education, training, employment and volunteering opportunities.
• Promoting independence, wellbeing and confidence.
• Supporting young people to settle into their local community and develop social networks.
• Working in a trauma-informed, culturally sensitive and strengths-based way.
• Collaborating with internal teams and external agencies to coordinate support.
• Maintaining accurate records and contributing to support plans.
• Championing safeguarding and ensuring young people feel safe, valued and respected.

About You

We're looking for someone who is:

• Passionate about supporting young people to achieve their potential.
• Compassionate, patient and emotionally resilient.
• Skilled at building trusting relationships with people from diverse backgrounds.
• An excellent communicator with strong listening skills.
• Organised and able to manage a varied caseload.
• Able to work independently whilst contributing positively to a supportive team.
• Committed to equality, inclusion and empowering others.

Experience working with young people, refugees, people seeking asylum, homelessness, youth work, social care, housing, education or mental health support would be highly beneficial.

Experience of trauma-informed practice, strengths-based coaching or person-centred support is desirable, although training and ongoing development will be provided.

Why Join YMCA South Midlands?

At YMCA South Midlands, you'll be part of a passionate team committed to creating places where young people can belong, contribute and thrive.

This is a role where you'll see the difference you make every day. You'll help young people develop confidence, independence and hope, while being supported by colleagues who share your passion for changing lives.

If you're looking for a career with purpose, where every conversation and every relationship matters, we'd love to welcome you to our team.

Contract Details

• 30 hours per week
• Fixed-term contract for 6 months
• Flexible working pattern including occasional evenings, weekends and bank holidays.

Ready to Apply?

If you're passionate about making a difference and want to be part of a team that changes lives every day, we'd love to hear from you. Apply Now and submit your application.

Everyone is Welcome Here

At YMCA South Midlands, we believe everyone should feel they belong.

We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.

As a Christian charity, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none, and appointments are made on merit.

Reasonable Adjustments

We want every candidate to have the opportunity to perform at their best throughout our recruitment process.

If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.

We’re currently looking for a Project Coach (BSEIW) working on a fixed term basis until 31st May 2028, to help us deliver our mission. This a 0.6 FTE position, working 3 days a week.

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance and a healthcare cash plan
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a range of activities, including:

Co-design and deliver initiatives: Collaborate with the IOP and wider partner teams (Royal Society of Chemistry and Science Made Simple) to deliver core project activities including:

• Welsh Physics Teaching Network
• Easy Teach professional learning sessions
• Physics Forums
• Resource Round-Ups
• Whole-School Inclusion and Equity Network activities
• Primary and Secondary Science Days

Professional development delivery: Deliver evidence-based CPD, mentoring, and coaching to support practitioners, particularly early-career and out-of-field teachers, to build subject knowledge and confidence in teaching physics in line with the Curriculum for Wales.

Equity and inclusion: Contribute to equity-focused interventions that explore and address systemic and school-level barriers to post-16 physics participation, including unconscious bias and science capital gaps.

Monitoring and reporting: Track and evaluate programme delivery, capturing data on participation, feedback, outcomes, and impact. Contribute to quarterly monitoring reports and support external evaluation.

Stakeholder engagement: Build and maintain strong relationships with schools in Wales, education stakeholders, and fellow partners. Represent the IOP in local networks and act as a regional champion for physics education.

Continuous learning: Develop and maintain your expertise in science education, curriculum reform, inclusion strategies, and subject-specific pedagogy to ensure interventions are current, effective, and aligned with practitioners' needs.

Projects you may work on include:

• Boosting Science Education in Wales
• Welsh Physics Teacher Conference

Who will I work with?

You’ll work closely with a range of colleagues and stakeholders, including:

• Colleagues across Membership and Inclusion, Education, Workforce and HE Directorates
• Project partners including Royal Society of Chemistry and Science Made Simple
• School leaders, teachers and technicians across primary and secondary schools in Wales
• Regional education partners and networks
• Teacher professional learning networks and subject communities

Ideally, we hope you’ll apply if you bring:

Essential:

• Experience teaching physics or facilitating science CPD at a secondary level.
• Delivering or supporting science education, CPD, or curriculum-aligned science communication.
• Coaching, mentoring, or training teachers or education professionals.
• Working with schools in Wales and understanding the Welsh education landscape.
• Leading or contributing to inclusive practice and equity-based initiatives.

Nice to have:

• Welsh language skills are desirable to support bilingual communications across the project
• Understanding of barriers to STEM progression, particularly for underrepresented groups, and strategies to promote science capital.

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard.

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

About The Role
Would you like to play a key part in influencing national decisionmakers across Wales, England and Northern Ireland to drive major, positive change in the dementia policy space? Then this could be the role for you. 
Sitting within Alzheimer’s Society’s National Influencing team, as our new National Influencing Officer you would be instrumental in delivering innovative, engaging, collaborative, and evidence-based influencing work. You’d be ensuring that political and health system stakeholders are acting on the biggest issues affecting people living with dementia, working closely with other teams to drive work that is integrated locally and nationally. 
While this role is predominantly focused on delivering national influencing activity in Wales, you’ll also be part of a fluid and flexible team that operates across boundaries and supports with our political work in England and Northern Ireland. 
This is an exciting time for dementia policy in England, Wales and Northern Ireland. We have the chance to ensure that governments are prioritising dementia and the needs of all those affected by the condition. Our National Influencing Officer will be at the forefront of taking on this vitally important challenge. 
About the role 
Every day, people affected by dementia tell us what matters most to them. We listen, learn, and use what they share, alongside evidence and research, to influence real change. 
What would it take to make sure those voices are truly heard by the people making decisions? 
As our National Influencing Officer, you will help make sure those voices are heard by the people making decisions. Working across Wales and as part of a three nations team, you will build relationships with politicians, decision makers and health leaders to help improve support and services for people affected by dementia.  
In this role, you will: 

- Lead or support political engagement across Wales and potentially other UK nations, using your knowledge of parliamentary structures and influencing routes to drive change. 
- Provide oversight and coordination of political monitoring and stakeholder engagement activity. 
- Plan and deliver impactful public affairs (or similar) events, including parliamentary receptions, breakfast meetings, roundtables, and party conference activity. 
- Translate evidence-based policy positions into compelling and effective influencing strategies that achieve real-world impact. 
- Build delivery plans focused on meaningful outcomes and measure their success through evaluation and learning. 
- Produce high-quality, accessible content to inform and engage stakeholders, using strong presentational and communication skills. 

About you 
You care about improving the lives of people affected by dementia. You are curious, proactive and enjoy working with others to make things happen. 
What motivates you to turn complex issues into clear action that leads to change? 
You may already have experience in public affairs, policy, advocacy or a related field. Or your experience may come from a different route, such as community work, lived experience, or another role where you have influenced change. 
You will bring: 

- Excellent knowledge of the political and health system and how to influence national decisionmakers. 
- A strong understanding of the external political environment and a proven track record in political or similar stakeholder management at a national level. 
- Experience engaging proactively with national politicians and decisionmakers, acting as the first point of contact for their teams. 
- Confidence and credibility in working with both internal and external stakeholders, with the ability to influence across geographical and organisational boundaries. 
- A proven ability to operate and thrive in fast-paced, multi-dimensional environments, and to adapt well to change and ambiguity. 
- Strong analytical, written, and verbal communication skills, including the ability to translate complex data into accessible, impactful content and recommendations. 
- Experience working across multiple UK nations in complex influencing environments. 
- A commitment to involving people with lived experience – such as those with dementia or long-term health conditions – in your work. 

We welcome people from all backgrounds and experiences. You do not need to meet every requirement to apply. If this role excites you and you want to make a difference, we would love to hear from you. 
Welsh language is not essential for this role, but we welcome applications from Welsh language speakers. 
Interviews are provisionally scheduled to take place on the 10th July via MS Teams.

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

QuarterFive are delighted to be supporting STEM Learning, a leading educational charity that believes every young person deserves access to high-quality education and career support, regardless of their background. 

Reporting directly to the Chief Executive, and as a member of the Senior Management Team, you will lead the organisation's fundraising strategy and team to secure significant, multi-year income from major donors, trusts and foundations and corporates. You’ll be responsible for expanding their funding base, deepening key relationships, and ensuring the organisation has the partnerships and resources to achieve its mission.

Fundraising has developed rapidly in recent years, with investment, board-level commitment and a growing team driving success. With strong foundations in place and a portfolio of high-value partnerships, there is an exciting opportunity to scale their strategic influence and deepen their impact.

We’re looking for a relationship-driven leader who will take an entrepreneurial approach to identifying opportunities for new funds and develop long-term, high-impact partnerships.

This is a hybrid but mostly home-based role, with monthly team meetings and occasional overnight stays at the N.England headquarters, and fortnightly attendance at the London office. All travel costs covered.

As Head of Fundraising, you will:

• Lead on fundraising strategy with major donors, trusts and foundations and corporates, focusing on driving  new funder engagement and developing long-term, high-impact partnerships
• Secure high-value, multi-year funding partnerships with major donors, trusts and foundations and corporates, achieving six-figure and above income targets
• Manage, develop and inspire a team of five, fostering a proactive, collaborative, innovative and high-performing culture
• Build and maintain a strong, diversified pipeline of new and repeat funders aligned to organisational priorities and ethical fundraising principles
• Engage senior stakeholders including the CEO, Chair, Trustees and senior partners to unlock networks and open opportunities
• Work closely with programme and delivery teams to create compelling funding propositions and ensure excellent stewardship and impactful reporting
• Represent the organisation at senior-level networking events, conferences and sector forums, influencing decision-makers and strengthening brand positioning

Essential skills and experience:

• Success in securing and growing income from a range of sources, including HNWIs and trusts and foundations — delivering six-figure and multi-year partnerships
• Skilled relationship builder with experience developing and stewarding complex, multifaceted partnerships that deliver mutual value and long-term impact
• Strong managerial skills to empower teams and support their professional development and enjoyment in their role
• Strategic business developer with the ability to build and maintain a strong pipeline of funding opportunities, identifying, cultivating, and converting prospects to meet fundraising targets
• Entrepreneurial and proactive, with a strong sense of ownership and the confidence to identify, shape, and present compelling cases for support
• Collaborative and influential, experienced in working across matrix structures and with remote or cross-functional teams to achieve shared goals, ensuring alignment and effective delivery
• Highly skilled communicator, comfortable presenting to diverse audiences and tailoring messages to inspire and engage at all levels
• Strong networker, eager to represent the organisation at events and conferences, identifying new opportunities, and staying informed on market trends and developments in the philanthropic and corporate partnership landscape

Desirable, but not essential:

• An understanding and general knowledge of the education landscape in the UK
• Experience of establishing or maintaining a Fellowship programme

Employee benefits include:

• 30 days annual leave plus bank holidays
• Up to 15% employer pension contributions 
• Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
• Annual salary review
• Electric Car Benefit Scheme

About The Role

A new opportunity for a Chef to work in the kitchen at Halsey House care home. We have a 35 hour per week contract available with work pattern of 5 over 7 days rota including weekend and bank holiday shifts. Salary £14.39 to £14.96 per hour (includes market supplement).

You will work with Head chef to deliver the catering services within the home, maintaining a high standard of food provision and service to the residents, staff and visitors.

Educated to NVQ Level 3 Cooking or equivalent and an intermediate food hygiene certificate, you will have experience of catering management in a care home or similar environment for large number of people and experience of catering to meet special dietary requirements. In addition, you will be an effective communicator and have experience of leading a team and the management of stock control.

Previous experience of maintaining standards within a catering department according to Health & Safety and Food Safety Act and good IT skills are essential.

What we offer:

-  22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
-  Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility
-  Additional rates for nights, bank holidays and overtime
-  Flexible hours to suit your needs
-  Affordable and quality meals at reduced cost
-  Free on-site parking
-  Free enhanced DBS check
-  Uniform provided at no cost
-  Employee Assistance Programme providing confidential counselling, financial and legal advice
-  Exclusive retailer discounts on popular brands
-  Range of courses delivered by learning specialists to support your development goals and objectives

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas. This role is on-site at the care home location, therefore, you will need live within commutable distance of the care home.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

For more detailed information about the role, please see our job description attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The Hainault Forest Visitor Centre Assistant is an integral part of the team delivering a welcoming and memorable experience for visitors to Hainault Forest. Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, support various visitor engagement activities, and promote ways that visitors can support our cause - including Woodland Trust membership. This role contributes to enhancing the visitor experience while supporting the Woodland Trust’s mission. Our work at Hainault Forest is delivered in partnership with London Borough of Redbridge and Vision RCL.

The Role:

• Provide a warm, welcoming experience for visitors by sharing information about the forest, facilities, activities, and key site features, and responding to general enquiries.
• Promote the Trust’s membership offer and actively encourage sign-ups as part of the visitor experience.
• Support the delivery of events such as local walks workshops, often with children on an occasional basis.
• Work as part of the Visitor Centre team to manage building operations, including opening and closing procedures, upkeep of shared spaces, and handling financial transactions and cashing up.
• Deliver high-quality retail service, including operating the till efficiently, maintaining the retail area to a high standard, restocking and rotating stock, and ensuring strong visual merchandising.
• Contribute to retail performance by supporting stock selection and stock level decisions, monitoring sales, and helping to develop the retail offer to maximise income generation at the forest.
• Provide occasional support with social media by creating content and posting on relevant platforms to help promote the site and its activities.
• Work collaboratively with colleagues, volunteers, and external partners, while following all health and safety procedures and adhering to data protection regulations when handling personal information
• This role will be based in the Hainault Forest Visitor Centre. You would be expected to live locally or within a reasonable travelling distance.

The Candidate:

• Experience working in a retail and/or customer-facing environment, with knowledge of point-of-sale (POS) systems, visual merchandising and stock management processes.
• Ability to manage your own time effectively within agreed working hours, balancing multiple tasks and priorities.
• Comfortable working independently using your own initiative, while also being a reliable and collaborative team member.
• Strong communication skills, able to engage confidently and appropriately with a range of audiences including children and young people.
• A basic understanding of health and safety practices relevant to public-facing environments.
• Confident using MS Office applications, including Word, Excel, Teams, and Outlook.
• A welcoming, organised, reliable, and passionate approach, with a genuine enthusiasm for nature and a desire to connect people with Hainault Forest and the Woodland Trust’s mission.
• Willingness to learn about Hainault Forest and the Woodland Trust, and subject to pre-employment checks including right-to-work, references and an enhanced DBS check.
• The successful candidate will be required to be over the age of 18 and required to undertake an Enhanced Background Check, as part of our pre-employment screening.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and CVs are redacted until after shortlisting is complete. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place at the Hainault Forest Visitor Centre.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Development Officer
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £27, 526 per annum, with annual salary increments for the first three years
Location: Homebased – however NCB and RiP has offices in Sheffield, Newton Abbot, London and Belfast that staff can work from should they choose.

The Vacancy

We are looking for a talented Research and Development Officer to join our children and families team at Research in Practice. In this role you will develop and deliver accessible content and learning activities that promote evidence-informed practice and policy across child and family social care, youth and family justice as part of our annual delivery programme for our partners. You will also be involved in the delivery of commissioned project work.

The successful candidate will have experience designing and delivering resources, workshops, webinars, and events for a range of audiences, including senior leaders.

This is a fantastic opportunity for someone with strong written and editorial skills, excellent facilitation skills and who is confident distilling complex information into accessible learning materials. While the position requires engagement with and understanding of research, it is not a primary research role.

Key responsibilities are:

• Producing evidence-informed practice and policy resources in a range of formats (e.g. publications, videos, podcasts, animations). This includes evidence scoping, content development, commissioning, project management, editing, writing and quality assuring resources from inception to publication.
• Leading the development and delivery of concise, accessible content and learning activities to enable the development of evidence-informed practice and policy in the sector.
• Developing and facilitating learning sessions and events with a range of participants, including senior leaders across the sector.
• Working on a range of commissioned project work, from development/design through to analysis; presenting findings on completion and representing Research in Practice in project teams with academic and practice partners.
• Building strong relationships with sector experts and effectively managing relationships with authors, facilitators, people with lived experience and those working in research, policy and practice.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Wednesday 8th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Chief Officer

Location: Long Eaton, Derbyshire

Salary: £55,000 per annum

Vacancy Type: Permanent (37 hours per week)

Closing Date: Monday 6th July 2026

Canaan Trust is an independent charity and company limited by guarantee that has supported those who are homeless or threatened with homelessness since 1995.

We work with people across the Borough of Erewash and the neighbouring Borough of Broxtowe. Our public office is on Main Street in Long Eaton and we have two houses for homeless men and one house for homeless women.

Canaan Trust operates 24-7, 365 days a year. We aim to provide care and support to anyone with problems relating to homelessness, insecure accommodation, benefits, debt and food poverty.

The Canaan Trust is a Christian Charity and while we are very clear that we welcome, serve and work with people of all religious faiths and of none, the CO role includes a Genuine Occupational Requirement (GOR) to be held by a practising Christian, under Part 1 of Schedule 9 of the Equality Act 2010.

This is an opportunity to lead an organisation with an excellent reputation which has strong foundations, and a dedicated and enthusiastic team of staff and volunteers.

Our new Chief Officer will have:

• Experience as a senior leader in a small to medium sized charity or values led organisation, with responsibility for strategy, people, finance and performance.
• Strong financial and income generation expertise ensuring that the organisation remains mission-focussed, financially sustainable and responsive to local need.
• A values-based leadership approach that prioritises safeguarding, trust and inclusion.
• Strong communication skills and the ability to build effective relationships with diverse stakeholders.
• Experience of influencing, campaigning and representing an organisation externally.

To Apply

If you are inspired to work with homeless people and those threatened with homelessness please find out more by downloading an application pack from our website when you click apply.

This will take you to the application pack.

Are you an inspirational leader looking for your next challenge? Would you like the opportunity to lead a respected charity dedicated to helping people live well with sight loss and shape the future of accessible, inclusive support across York and beyond?

MySight York is an independent local charity supporting people to live independently, confidently and without barriers. Through a wide range of practical, emotional and social support services, including advice, counselling, befriending, digital inclusion, assistive technology support and its award-winning Eye Care Support Pathway, MySight York empowers people to make informed choices and live well with sight loss.

Driven by a vision of a York where people with sight loss can live independently, equally and without barriers, MySight York works tirelessly to champion accessibility, inclusion and equality. The charity supports around 1,700 people every year and is recognised nationally for its innovation, partnerships and leadership within the sight loss sector.

We now have a fantastic opportunity for a new Chief Executive Officer to lead MySight York into its next chapter, building on strong foundations while delivering an ambitious strategy that will expand the charity's reach, influence and impact.

The Role

Reporting to the Board of Trustees, the Chief Executive Officer will provide strategic leadership, vision and direction for MySight York, ensuring the organisation remains financially sustainable, delivers high-quality services and continues to amplify the voices of people living with sight loss.

Key responsibilities will include:

• Providing strategic leadership to deliver the organisation's vision, mission and strategic priorities.
• Working closely with the Board of Trustees to ensure strong governance, compliance and organisational sustainability.
• Leading, motivating and developing a committed team of staff and volunteers, fostering a culture of inclusion, accountability and continuous improvement.
• Ensuring the charity's long-term financial sustainability through effective financial management, fundraising and income diversification.
• Building and maintaining strong relationships with funders, NHS partners, local authorities, community organisations and other key stakeholders.
• Acting as the principal ambassador and spokesperson for MySight York, championing accessibility, inclusion and the rights of people with sight loss.
• Driving innovation, digital development and service improvement to ensure support remains responsive to changing needs.

The Person

We are seeking an inclusive, compassionate and strategic leader who is passionate about making a meaningful difference to the lives of people with sight loss.

The successful candidate will bring:

• Significant senior leadership experience within the charity, public, voluntary or private sector.
• A strong track record of developing and delivering organisational strategy and leading change.
• Experience of working effectively with Boards of Trustees or equivalent governance structures
• Strong financial and operational management experience, with the ability to ensure long-term sustainability
• Excellent partnership-building, influencing and stakeholder engagement skills.
• Outstanding communication and leadership abilities, with the credibility to inspire staff, volunteers, trustees and external partners.
• An understanding of the disability, health or social care sectors and a genuine passion for MySight York's mission.

Why Join MySight York?

This is a unique opportunity to lead a respected and ambitious charity at a significant point in its development. You will have the chance to:

• Deliver an ambitious organisational strategy and shape the future of support for people with sight loss.
• Lead a highly regarded organisation with a strong reputation.
• Influence policy, service development and accessibility initiatives locally and nationally.
• Build new partnerships and opportunities for growth.
• Work alongside a dedicated team of staff, volunteers and trustees who are committed to creating a more inclusive society.
• Make a lasting difference to the lives of people affected by sight loss.

If you believe you have the experience and leadership qualities to lead MySight York through its next phase of development, we would be delighted to hear from you.

If this sounds like the opportunity for the next phase of your career you can download the recruitment pack (attached) for more information. To apply please send your CV. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

We are looking for someone who is angry at injustice, who really believes in the ability of ordinary people to make change, who cares deeply about the institutions that are dotted across our neighbourhoods – the churches, mosques, schools, charities, youth groups, etc. - and who is motivated to share the craft of Broad-Based Organising with others. If that is you, we’d love you to join our growing team of organisers across the South-East of England and, more broadly, across the UK! We hope to work with you to build on already existing work in Colchester, Chelmsford, and Southend and support the building of new work across Essex. 

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. 

Citizens Essex is a relatively-young Chapter of Citizens UK, covering 3 main geographical areas: Colchester, Chelmsford, and Southend. Our ideal candidate for the position of Senior Organiser has high emotional intelligence, is curious about other people, politically astute, and is fundamentally relational. They will have a track record of making things happen, be able to work with a high degree of independence, are comfortable with uncertainty, and able to think strategically as well as operationally.  They will be interested in understanding and working with different sectors and types of organisations, as well as engaging with people from a wide range of faiths and cultures which are different to their own. They are an excellent communicator. They will learn and teach the craft of broad-based organising and be interested in receiving feedback to support their own development and growth. They will build and maintain relationships with a large number of leaders across the County and coach them to take action together on a common agenda.

Our ideal candidate will have a strong track record in enabling leaders from schools/colleges/universities and faith institutions to deliver on issues of social justice. 

Community Organising 

Through our theory of social change, called community organising, we train thousands of everyday people to lead change in their communities, equipping them with the skills to hold politicians and other powerholders to account. We are made up of 500+ member organisations in powerful alliances throughout the UK. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, trade unions and other civil society organisations.

Purpose

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.

Main Responsibilities

A Senior Organiser is mastering the craft of community organising and taking increasing responsibility for developing major campaigns, managing budgets and managing staff. They operate with a high degree of independence and are significant contributors to CUK-wide functions such as training.  Senior Organisers model the broad-based community organising methodology in their work including the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change.

You will bring communities together to drive change both locally, regionally, and nationally. This role will work closely with local civic institutions, such as churches, mosques, schools, universities, unions and other community groups to:

• develop the leadership of people within those organisations - our 'leaders' who lead the campaigns we work on

• help them identify the changes they want to see and create strategies to win those changes

• strengthen institutions’ own abilities to achieve their missions.

This includes listening to members of the community to find common issues, engaging local decision-makers through meetings, and planning in-person ‘actions’, where you might hold those in power to account. All of this work is underpinned by the knowledge that everyday people have the ability to shape the world around them. This work will be rooted locally, but you will be a part of a bigger national drive to make change alongside diverse local alliances across the UK. In Essex, the work is currently focusing on the first Mayoral Election for the County but you will also work on other campaign priorities that are developed through the institutions you work with.

Working as a Senior Organiser for Citizens UK, reporting to Sebastien Chapleau, Regional Supervisor for the South of England and Wales, your main responsibilities will include:

Build relational power to further the goals of CUK

• Develop a comprehensive power analysis for Essex, particularly as the County will elect its first Mayor in May 2028 

• Develop and grow strong working relationships with power players at a county-wide level or sector, including journalists; taking the initiative to establish new relationships as required

• Conduct one-to-one relational meetings in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action

• Work effectively with local journalists and media outlets to further CUK’s goals

• Develop a strategic plan to enhance people’s participation in public life as well as enhance non-partisan political and democratic practices across Essex.

• Develop a strategy built on an acute sense of how communities and institutions behave within, and across, the cultures and contexts of Essex. 

• Develop a plan that enables clear and impactful cross-institutional collaboration across Essex.

• Develop a clear strategy to address the shared interests between TELCO and Citizens Essex Leaders (eg around the Lower Thames Valley, overlaps between RC and CoE Dioceses in East London and Essex, etc.). 

Identify and develop relational leaders prepared to act with others for the common good

• Work with and learn from the best veteran leaders on key actions 

• Play a central role in the development of primary leaders; creating plans with them that are carried out

• Nominate leaders for training on the core taster curriculum and for National Training

Strengthen institutions and develop BBOs

• Organise diverse alliances to work together locally but, most importantly, at chapter level

• Create/develop a leadership team of positional leaders and representatives from all institutions at chapter and local levels that are successful in combining action with growth. Work closely with the co-chairs to develop leader-led strategies. 

• Design organising strategies that combine internal & external action

• Ensure that core teams are developed across all institutions across the broad-based alliance to ensure that organising - rather than servicing - remains the top priority. 

Support leaders through the Cycle of Action to create change

• Take the staff lead on chapter-wide actions and campaigns; aiming to achieve significant wins at chapter/campaign level

• Facilitate Issues Workshops and Delegates Assemblies and, in the run up to May 2028, a Mayoral Accountability Assembly

• Develop strategies for significant impact; with comprehensive plans & tactics 

• Support actions, ensuring publicity, and facilitating high level negotiations 

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions

Contribute to CUK’s financial viability through effective fundraising & financial management 

• Recruit new dues paying institutions; negotiating annual membership dues and letters of understanding as required

• Recruit and work with large organisations; ensuring that they invest into the alliance and not solely internal delivery 

• Contribute to fundraising by securing £75k-£90k per annum overall, at least half of which should be ‘hard money’ from retention and recruitment of member institutions and strategic partners.

Contribute to effective teamwork

• Line manage other Organisers in Essex

• Attract and help recruit new Organisers

• Lead other Organisers or Associates in a manner that supports high performance by providing clear expectations and providing proactive coaching, support and accountability. 

• Teach entire training curriculum on National Training successfully; acting as a ‘Track Captain’ by providing meaningful feedback and support to other trainers

• Deliver sessions at Guild Days

• Produce all required reports and follow CUK’s procedures on time and to the required standards

Contribute to the Craft of Community Organising

• Schedule an average of at least 4 to 5 1-2-1 relational meetings into your daily schedule as a core part of your professional practice

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training;

• Contribute to the leadership of a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience.

Inclusion 

• Displays self-awareness of DEI issues and good practice. 

• Is alert to the impact on chapters and team members.

• Lead, support collaboration and acts within their area of responsibility and influence. 

• Support in the resourcing, evaluation, and reporting of DEI work, as relevant

Build relational power to further the goals of CUK

• Develop a comprehensive power analysis for Essex, particularly as the County will elect its first Mayor in May 2026 

• Develop and grow strong working relationships with power players at a county-wide level or sector, including journalists; taking the initiative to establish new relationships as required

• Conduct one-to-one relational meetings in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action

• Work effectively with local journalists and media outlets to further CUK’s goals

• Develop a strategic plan to enhance people’s participation in public life as well as enhance non-partisan political and democratic practices across Essex.

• Develop a strategy built on an acute sense of how communities and institutions behave within, and across, the cultures and contexts of Essex. 

• Develop a plan that enables clear and impactful cross-institutional collaboration across Essex.

Personal Specification

(D) Desirable, (E) Essential

Qualifications

• Bachelor’s degree in any subject or equivalent (D)

• Evidence of further and continuing study including a possible professional qualification (D)

Experience

• At least three-years employment track record of successful Organising (D)

• Demonstrated ability to lead a team; including motivating and developing more junior staff (E)

• Experience of risk taking to create a project/situation/event that illustrates your values (E)

• Experience of successful fundraising (E)

• Experience of successfully supporting young people in schools/colleges/universities to develop successful campaigns (E)

• Experience of successfully developing faith leaders across a range of denominations (E)

• Demonstrated ability to manage complex projects on time and to standard (E)

• Clear evidence of campaigns won and people developed (E)

Key skills and knowledge

• Ability to build and maintain relationships (E)

• Ability to inspire, motivate and lead (particularly people who are different than you) (E)

• Ability to organise yourself and others and to work responsibly in an unstructured environment (E)

• Financial management skills including ability to set and manage a budget (E) 

• Ability to use imaginative strategies to help improve disadvantaged communities (E)

• Ability to plan and organise under pressure (E)

• Ability to work with and relate to all types of people (E)

• Ability to teach and run workshops (E)

• Ability to develop the potential of others (E)

• Ability to communicate well verbally and in writing (E)

Personal qualities & values

• A passion for justice (E)

• A good sense of humour (E)

• A positive enthusiasm for working with faith congregations, trade unions, schools and other community organisations (E)

• Good judge of character (E)

• High levels of emotional intelligence (E)

• An interest in and experience of politics and public life (E)

• Able to work in a team (E)

• Willingness to work within accountable relationships (E)

• Self-motivated and adaptable (E)

Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance.

Please note that the role is Essex-wide and, as such, there is a practical expectation that the successful candidate will be able to drive between key locations across the county (with associated mileage costs being covered by Citizens UK). 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role. 

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

• Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
• Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
 
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
 
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
 
 
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
 
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
 
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.

About the Role
 
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
 
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
 
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.

Key Responsibilities
 

• Act as the first point of contact for student enquiries and complaints via phone and email
• Manage requests including deferrals, exemptions and cancellations
• Process applications for reasonable adjustments and special considerations in line with policies
• Liaise with exam platform providers to support exam delivery and resolve queries
• Support and administer misconduct and compliance-related processes
• Maintain accurate student records and ensure data is handled in line with requirements
• Produce and issue student newsletters (minimum six per year)
• Update website content and manage student-facing communications
• Support social media and engagement channels, including LinkedIn

 
 
Skills / Experience Required
 

• Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
• Strong attention to detail and ability to follow structured procedures consistently
• Experience reviewing applications or documentation and making decisions within clear frameworks
• Excellent written communication skills, with the ability to produce clear and accurate content
• Confident managing high volumes of enquiries while maintaining a professional and supportive tone
• Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
• Ability to support individuals in sensitive situations with empathy, while adhering to policies
• Strong organisational skills and ability to manage multiple processes simultaneously
• Experience using systems and managing data; confidence updating websites or content platforms
• Able to adapt communication style across different audiences and formats

 
 
To Apply
 

• To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Come help place membership at the heart of a profession that changes lives.

Location: London Bridge, London (hybrid working with an expectation of two days per week in the office)

Applications close: 9 a.m. Thursday 25th June 2026

About us

The Royal College of Speech and Language Therapists (RCSLT) is the professional body for over 24,000 speech and language therapists, support workers and students across the UK. As we begin developing our next organisational strategy, we are creating a stronger, member-centred, and impactful approach to membership, communications, engagement, and digital content. We are seeking an exceptional and strategic leader to join our executive team. You will help shape the future of our membership and communications, while strengthening our influence across the health and care landscape.

About the role

Reporting to the Chief Executive, this newly configured executive team role brings together membership, communications, digital products, content and events engagement within a single directorate. Membership sits at the heart of our future ambitions. We have recently brought together a previously fragmented membership function and are building a dedicated membership and communications team to strengthen how we engage, support and retain members throughout their careers. You will play a central role in shaping our next strategic plan and ensuring that member insight, experience and value remain at the centre of organisational decision-making.

Working alongside a strong team of communications and engagement, digital, and membership, you will:

• Lead the development of an integrated membership and communications strategy.
• Strengthen the member value proposition and member journey.
• Drive member engagement, retention and growth.
• Bring membership, communications and digital teams together around shared objectives.
• Oversee communications, media and reputation management activity.
• Ensure RCSLT remains an influential voice across the health and care sector.
• Contribute as a key member of a collaborative and ambitious executive team.

 About you

You will bring substantial experience from a membership body, professional association, Royal College, charity or similarly complex organisation. Most importantly, you will understand how to build meaningful relationships with members and create a compelling membership experience. You may already be operating at Director level, or you may be a senior Head of Membership, Engagement, Communications or a related function looking for your first Executive Team appointment.

We are particularly interested in candidates who can demonstrate:

• Strong experience of membership strategy, engagement and growth.
• Leadership of multidisciplinary teams.
• Experience overseeing communications, marketing, digital or engagement functions.
• The ability to lead organisational change and bring teams together.
• Strong stakeholder management and influencing skills.
• Strategic thinking combined with practical delivery.
• A commitment to equity, diversity and belonging.
• Experience within healthcare, professional regulation or a related sector would be beneficial.

This is a rare opportunity to join RCSLT at a pivotal moment. You will help shape our next organisational strategy from the outset, lead a newly integrated directorate, and play a key role in strengthening the experience of our members while supporting a profession that improves lives every day.

Please click on the link to be redirected to the Peridot Partners website, where you will find full details of the role and how to apply.

Applications for this role close at 9 a.m. Thursday 25th June 2026.

Project Officer Sefton School Streets

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Project Officer Sefton School Streets 

England North West

£29,835 per annum (pro rata for part time)

Ref: 188REC

Part time 22.5 hours per week – we are happy to talk flexible working

Base: Sefton, Merseyside

Contract: Fixed term until 31/03/2027

Disclosure: Enhanced DBS Scheme is required for this position as the post holder will be working with children in educational settings
 

ABOUT THE ROLE

Team: Active Journeys

As the Project Officer, you will help shape healthier, happier communities by making walking, wheeling, and cycling a natural choice for everyday journeys.

This is an exciting opportunity to work directly with schools and local communities across the North and Midlands, identifying ways to transform streets and public spaces into safer, more welcoming environments for active travel.

What You’ll Be Doing

•     Plan and deliver behaviour change projects and activities that promote walking, wheeling, and cycling within schools and local communities.
•     Build strong, effective relationships with local leaders, authorities, and other key stakeholders.
•    Supervise and mentor colleagues and volunteers involved in project delivery.

This role is ideal for someone who enjoys working with children, young people, and local communities.

ABOUT YOU

You will have experience working with children and young people in both school and community settings. You will also demonstrate an understanding of the challenges faced by communities experiencing inequalities, along with knowledge of safety management and risk assessment procedures.

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

•        Excellent verbal and written communication skills
•        Strong problem-solving skills and a proactive approach
•        Ability to manage your own workload effectively and independently
•        Proven ability to motivate, support, and mentor others
•        A collaborative mindset with the ability to work well as part of a team and build strong, meaningful relationships
•        The ability to work in a way that promotes the safety and wellbeing of children, young people and vulnerable adults.

This role will require travel and work at locations as necessary to undertake projects on behalf of Walk Wheel Cycle Trust.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning – curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees

• Option to buy an extra week of annual leave (pro-rata for part-time employees) 

• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 

• Bike, computer and season ticket loans 

• Discount benefits 

• London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London).

• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay 

• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 24 June 2026
• Interviews will be held at the Manchester hub during the 6th and 7th July. If you are unable to attend in-person, please contact us for alternative arrangements. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.