Supporter Care Officer Jobs in Guildford, Surrey

About the role

• Job Title: Justice Programme Manager
• Location: Remote/Hybrid/Nottingham
• Salary: £40,000 p/a based on 35 hours per week
• Fixed term contract for two years

Headway is seeking a new Justice Programme Manager who will expand the current services to have a greater impact on police and probation services, improving knowledge and understanding and the support offenders with brain injuries receive.
We want someone who can both oversee the existing projects, such as our brain injury ID cards, whilst expanding the services in line with our new strategy, due to launch in the summer of 2024.

What will you do:

• Develop and implement a strategy for Headway’s work within the criminal justice system.
• Work with and develop key relationships across, police, probation services to improve knowledge and systems for offenders with brain injuries.
• Develop new justice related projects, including working with Headway’s fundraising team, to generate new income to expand the services.
• Work with the network of local Headway charities, to expand their work, within the justice system.
• Manage and deliver Headway’s justice related training initiatives.
• Oversee the successful delivery of Headway UK’s Brain Injury ID Card, including the line management of the project lead.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:

• Have a passion for improving lives for brain injury survivors, within the criminal justice system.
• Have substantial experience of working within the criminal justice system.
• Be able to operate at both a strategic and an operational level, with experience of planning and delivering a range of projects and programmes.
• Have experience of generating income, from statutory and governmental bodies, such as HMPPS.
• Be an excellent communicator with experience of building partnerships within the criminal justice system.

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.

Equality, Diversity and Inclusion

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to drop us an email if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

• Closing date: Wednesday 15 May 2024 at midnight
• Interview: Thursday 23 and Friday 24 May 2024

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an IPS Employment Specialist.

Right now, one of our partners, Richmond Fellowship, is looking for two Employment Specialists to join our team in Chertsey and Leatherhead, Surrey. We help individuals with mental health problems to find paid employment. We also support people to retain their employment when they are struggling at work due to their mental health. We also advise and support employers about mental health in the workplace. But, it’s only possible with the help of people like you.

Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with partner organisations, local employers and Mental Health teams and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and a willingness to travel in the local area and to work outside of office hours as required.

The post holder will need to be a car driver or have the ability to travel independently across a large geographical area within Surrey and deliver to the areas of Surrey Heath, Farnborough, Farnham and Aldershot.

This is a permanent full time post, requiring the post-holder to work 37.5 hours per week.

There are 2 Fulltime roles available for this post.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation

Who are we looking for? 

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player. This role will involve delivery of our workshops across Scotland, so the ideal candidate will be based locally.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people. 

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued. We welcome the unique contributions that you can bring and positively encourage people from underrepresented backgrounds to apply to join our team.

Main Role & Responsibilities 

The post holder will be an active member of our programmes team and will work across our portfolio of programmes. 

They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families. 

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an IPS Employment Specialist.
       
Right now, one of our partners, Richmond Fellowship, is looking for two Employment Specialists to join our team in Chertsey and Leatherhead, Surrey. We help individuals with mental health problems to find paid employment. We also support people to retain their employment when they are struggling at work due to their mental health. We also advise and support employers about mental health in the workplace. But, it’s only possible with the help of people like you.

Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with partner organisations, local employers and Mental Health teams and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.
 
As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and a willingness to travel in the local area and to work outside of office hours as required.

The post holder will be a car driver or have the ability to travel independently across a large geographical area within Surrey.

We have one positions available, based at Bradmere House in Leatherhead covering the Epsom & Mole Valley area. 

This is a permanent full time post, requiring the post-holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background. 

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

So, are you ready to take on this rewarding role that comes with some really great benefits?

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation

Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.

Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.

Background

Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities. 

This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions. 

It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.

Role purpose

The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.

Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.

We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.

Closing date for applications:Rolling – if we fill the role we will withdraw the advert

About CleanupUK  

We’re a small charity that brings communities together to create cleaner, connected and safer urban and rural neighbourhoods by tackling the litter problems where they live. Litter-picking brings people closer together, enables neighbours to meet one another other and helps create a greater sense of pride and community in local areas.

Historically, we have delivered litter-picking focussed community engagement projects in London and Birmingham. Our current focus is developing partnerships with community organisations across England to expand our reach and increase impact.

Main duties of the role 

• To provide a pro-active, high-quality administration and support service to the Operational Team, Chief Executive and the Corporate Partnerships team. 

Operational Team: Deals with logistics, processes and day to day functions of our work on the ground with community partners and volunteers. 

• To attend weekly team meetings 

• To assist in research into new areas of operation for the charity. 

• To oversee orders of equipment and printed resources to our partners with various suppliers around the country.

• To maintain meticulous records regarding our growing national Cleanup Hub network of community partners. 

• To collate statistics and create regular reports of programme activity, using our website and new database. 

• To provide help and advice to enquiries that come through our information email inbox. This could include; helping people access their profiles on our website or advising them as to how to get involved in community litter picking activity.

• To use Mail Chimp to send mailers to our partners and followers. 

• Database Management, to take a pro-active role in our upcoming database development project, considering how best to structure, store and export data. Following the launch of the database lead on database development and maintenance, such as an annual data cleanse.

• To assist with setting up, maintaining and updating database information, Community Cleanup Hub registrations, profiles and filing systems, ensuring that data handling complies with GDPR requirements. 

• To assist with staff recruitment and induction processes. 

Chief Executive: leads our strategic direction / reports to the Trustees 

• To organise board meetings; booking diary dates, venues, catering and taking minutes. 

• To attend and take detailed minutes at board meetings and any other meetings required. 

• To process invoices, expense claims and credit card statements. 

• To assist with staff recruitment and induction processes. 

Corporate Partnerships: manages relationships with our corporate partners 

• To oversee orders of equipment and printed resources to our corporate partners with various suppliers around the country.

• To assist with staff recruitment and induction processes. 

EduSpots is an innovative, dynamic, and community-driven UK and Ghanaian registered charity which connects, trains, and equips voluntary community educators to drive community-led change through education spaces named ‘Spots’. Our vision is of our world where communities unite to create the futures they want to see, through education.

Since 2016, through collaborating extensively with over 250 local volunteers, who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’, with a strategy to support them in moving towards our ‘Dream Spot Model’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have relevance in settings across the world. 

Our Ghana-based programmes team creates collaborative learning opportunities through three leadership programmes for volunteers: the Ignite, Catalyse and Peer Mentoring Programmes. These enable them to lead EduLit, EduSTEM, EduKidz and Ignite Equity clubs, alongside locally designed education projects, reaching over 10,000 students of all ages annually. Read our 2022 Impact Report here. 

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last year. In 2024, we are launching our new Catalyse Leadership Programme, alongside developing an EduSpots app to enhance data management and programme management at the community level, alongside a wider digitalisation process through the distribution of tablets across the network. 

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the Their World Scale-Up Innovation Prize. In 2021, our Founder/CEO was a Finalist in The Varkey Foundation’s  UNESCO-backed $1 million Global Teacher Prize. 

We are excited by our future. Do visit our website for further information. 

About this role

We are looking for an experienced and dynamic fundraising professional, with a proven track record of income generation and a strong ability to develop impactful relationships with the skills to bring aligned individuals and organisations into our long-term EduSpots community. The post holder will be creative, passionate and self-motivated, with strong marketing and communications skills, able to design and implement strategic fundraising approaches. 

In this role, you will take on responsibility for identifying, creating and delivering impactful fundraising strategies that enable us to generate further relationships and income in support of our programmes. 

You will oversee the development of our individual giving and monthly giving strategies and further develop relationships with schools, corporate organisations and NGOs, with a focus on resource acquisition (e.g. books, electronic devices) alongside fundraising. You will also play a supportive role in events and campaigns, and work closely with our Head of Communications to ensure our marketing and communications strategy is integrated with our fundraising aims. Currently, we already have a trusts and foundations manager, but would welcome applicants with experience of trust fundraising. 

We are an innovative, flexible and creative team, where all ideas are welcome and a strong teamwork ethos which ensures that fundraising is integrated into our overall strategy thinking, with staff in UK, Ghana and Nigeria working closely together. The role offers an exciting opportunity to make a tangible and immediate difference, with our inspiring Catalysts and remarkable stories of local change on a low-cost model, making working for EduSpots a rewarding and impactful experience. 

EduSpots is an equal opportunities employer and is also committed to the safeguarding of children & vulnerable adults. Appointment will be subject to child protection screening appropriate to the post.

Main Duties and Responsibilities 

The key responsibilities of this role are to:

• Develop our individual giving and monthly giving strategies, including:

  • Ensuring we have the right tools in place.

  • Strengthening thanking and communications to existing supporters.

  • Trialling new strategies for outreach to new audiences.

• Organise occasional fundraising events (e.g. face-to-face events in London; virtual events and fundraising challenges).

• Support organisation and delivery of appeals and campaigns (e.g. the Big Give).

• Support the development of impactful relationships with schools, universities, corporates and NGOs for fundraising and resource acquisition (e.g. books, digital devices, science equipment). 

• If time and experience, possibly support grant applications. 

• Line manage, and provide support to, the intern/s (fundraising). 

Other

• Ensure all administrative tasks relating to the role are carried out accurately.

• To comply at all times with the organisation's policies, procedures and performance expectations of staff as set out in the Staff and Volunteers Handbook.

• To ensure compliance with data protection legislation.

• Any other duties as may be reasonably required under the role.

Skills, Experience and Attributes

Essential

• Proven track record of successful income generation from individuals or communities - ideally in a similar education / international development organisation 

• Experience of developing and maintaining successful income generating relationships (e.g. with schools, corporates, individuals, communities)

• Experience of digital marketing to engage new charity supporters / donors (including using paid advertising and innovative engagement techniques)

• Experience of email marketing and donor conversion strategies

• Strong communication and marketing skills, ideally with basic design skills (Canva)

• Ability to work effectively in a remote based role with minimal day-to-day support 

• Outstanding interpersonal skills 

• Excellent written and verbal communication skills 

• Ability to use own initiative and work to tight and competing deadlines

• Ability to effectively manage workload and prioritise tasks 

• Good IT skills - Google Suite, Microsoft Office, Zoom, Canva, Social Media 

• Alignment with EduSpots’ core values of care, passion, teamwork, sustainable impact, community leadership and play. 

Desirable

• Experience of writing compelling and successful funding proposals 

• Experience of managing and reporting to funders 

How to apply:

Please send your CV along with a covering letter (max 2 pages) explaining your interest in EduSpots and how your skills, experience and attributes meet the criteria we are looking for. Please send your application to Cat Davison, EduSpots Founder & CEO by email.

Deadline for applications: Noon on 30th May 2024.

Are you ready to make a tangible impact on public health? The Infection Prevention Society (IPS) is seeking an enthusiastic Education and Events Manager to spearhead their dynamic events and education portfolio. As a membership organisation dedicated to advancing infection prevention and control (IPC), the IPS is at the forefront of safeguarding public health in health and care settings.

The IPS is committed to fostering collaboration and knowledge exchange among IPC practitioners worldwide. With 2,400 members across the UK and internationally, the IPS plays a pivotal role in supporting IPC professionals, promoting best practices, and influencing policy to prevent infections.

In this pivotal role, you'll lead the planning and execution of the IPS’s educational programmes and events. From designing innovative educational resources to orchestrating engaging conferences and workshops, you'll be at the helm of shaping the IPS's educational landscape. Working closely with committees and stakeholders, you'll ensure events meet the diverse educational needs of its members and attract new partnerships and revenue streams.

Key Responsibilities:

• Develop a comprehensive educational programme aligned with IPS's strategic goals.
• Plan and execute high-quality events, managing logistics from venue selection to onsite staffing.
• Collaborate with internal teams and external partners to drive event success.
• Manage budgets effectively to achieve financial targets.
• Cultivate relationships with stakeholders to expand IPS's educational initiatives.

Requirements:

• Bachelor's degree in relevant field (education, event management, healthcare, etc.).
• Proven experience in education and event planning, ideally within a similar professional body.
• Strong project management and communication skills.
• Ability to manage budgets and mentor junior colleagues.
• Flexibility to work evenings/weekends and travel as needed.

If you're ready to take on this new and exciting challenge, and help shape the future of infection prevention, we want to hear from you! If you would like to know more, please contact our retained consultant, Simone Loxton at Memcom Recruitment, who will be happy to share a candidate pack and talk to you about the role in more detail. 

Application will be by CV and supporting statement. Please refer to the candidate pack for details.

Location: Home Based
Contract type: Permanent 
Hours: 35
Salary: £30,753 (FTE)

Closing date: 27th May 2024
Interview date: 4th June 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

Gloucestershire Bath and Wiltshire is filled with some of our most committed supporters and there is so much opportunity to grow our supporter base across the region. Our Social Workers support families from across the counties and building relationships with this team is a must.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:

- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Master at storytelling
- Epic at relationship building
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player

The must haves:

- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection if home based
- Live in Gloucestershire Bath our Wiltshire. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered
- This role is subject to a Criminal Record Check. In the event of a successful application a Disclosure report will be sought at a basic level.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.

REF-213 827

Location: Dorking and Leatherhead (remote working considered for the right candidate)

This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.

Why join us?

There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.

We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.

You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.

More about Citizens Advice Mole Valley (CAMV)

We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.

We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!

It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.

Closing Date: Friday 24 May 2024 at midday

We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

We're looking for an IT Project Manager to join our Data and IT team. The IT Project Manager will oversee the planning, implementation and tracking of assigned IT projects within the charity. You'll be responsible for managing the project team, ensuring projects are completed on time, within budget and meet quality standards. You'll serve as a liaison between various stakeholders, including clients, internal teams and vendors, to ensure effective communication and collaboration throughout the project lifecycle. You'll also identify and mitigate risks, resolve issues and provide regular progress reports to stakeholders. 

Safeguarding

Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. 

Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role. 

Are you looking for a position to get you on the Finance career ladder? Are you already working in Finance but wish to take on a role that looks at all areas of the day to day running of a Charity?

Would you thrive as a pivotal member of a small team supporting vibrant communities for older people to live independently?

Look no further.

Abbeyfield Southern Oaks is a small but growing charity that aims to enhance the quality of life for older people through supported independent living, providing companionship and social interaction to diminish the effects of loneliness and isolation.

We have created this role to support both our sheltered houses and our 60 Apartment, Independent Living property , Nonsuch Abbeyfield, in Ewell, where this post is based.

We are looking for a reliable, organised Finance Assistant to take ownership of the day-to-day transactional finance. You will need to have a positive attitude, a desire to work as efficiently as possible, and excellent communication skills. If you enjoy establishing your own organisational systems, we are excited to talk with you. We are looking for someone who can operate effectively with little or no supervision and who can manage multiple tasks at once without becoming overwhelmed.

Why should you join Abbeyfield Southern Oaks?

· Starting salary £24,000 per annum

· 25 days annual leave plus 8 bank holidays

· NEST pension scheme, 3% employer contribution

· Study support will be considered

If your skills match and you would like to be part of a dynamic and caring team, please submit your CV with covering letter highlighting how you meet the job description and person specification.

Please note that, for safeguarding purposes, all our roles require an enhanced DBS check.

We will be shortlisting as applications are received

Main Responsibilities:

 Plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs

Lead and line manage a team of workers and volunteers, and to assist in the recruitment and training of the Disability sessional team

To coordinate and take responsibility for the planning, allocation of places, and staffing to ensure safe delivery of Short Breaks clubs

Have responsibility for processing of new referrals, initial assessments and individual care plans and any associated risk assessments

To develop strategies and behavioural support plans for young people attending activities and access YMCA Disability Services

To be aware of Ofsted requirements and ensure Short Breaks clubs for children are compliant, with ongoing monitoring

Administer medication for children and young people with health needs and undergo relevant training and transfer this knowledge onto the staff team

Work closely with individual children and young people and their families to identify a range of social, recreational and leisure activities to meet the needs of young people and children

Ensure that all young people are made to feel valued and enabled to develop and improve self-esteem, life skills, self-confidence and positive experiences

To gain young people’s feedback and capture their voice in shaping and evaluating future club sessions

Work as part of the delivery team, initiate programmed activities, alongside additional opportunities

To be responsible for the Health and Safety of children, young people and staff, above all, ensuring that Safeguarding Children and Safeguarding Adults at Risk policies are adhered to

Provide information, guidance and advice for parent/carers about local services for young people and families

Attend and participate in relevant internal/external meetings and forums related to the CYP services activities

To provide operational Coordinator cover for other Disability Services or locations as required

To undertake the role of Duty Officer at the Sovereign Centre, at times to be agreed with Disability Services Manager

Undertake any other duties and responsibilities reasonably requested by the Disability Services ManagerTop of Form

DESCRIPTION

Job Purpose:To coordinate and deliver an exciting range of Short Breaks activity clubs for children and young people aged5 - 17 with additional needs and disabilities at weekends and school holidays.

Hours of work:35 hours per week including one evening per week.

Term time hours: Wednesday – Sunday 09:00 – 17:00 or Tuesday – Saturday 09:00 – 17:00

School holidays hours: Monday – Friday 09:00 – 17:00

Location : Based at YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA. Managing Short Breaks Schemes located in Epsom.

Annual leave:Starting allowance - 25 days plus Bank Holidays

NB: School holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date: Wednesday 15 May 2024 9am

Interviews are scheduled : Week commencing Monday 20 May 2024

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

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JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

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RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

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NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

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The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.