Supporter contact officer jobs

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

The future of CCT’s outstanding collection of historic churches depends on us supporting communities around our churches caring for, opening, using and raising money for them. The Lead Local Community Officer will play the prime role in ensuring that local people are engaged, recruited, trained and supported.

The Lead Local Community Officer will lead the regional team of Local Community Officers to support, recruit, liaise with and develop volunteer and community supporters to care, open, use and raise money for the CCT’s collection of historic churches.

They will head the Church Planning process for the region, ensuring every church maintains and develops their co-created Church Plan.

The closing date for receipt of applications is 9am on Friday 12th September 2025.

The interviews will take place in Northampton on Tuesday 23rd September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

 As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Join CEM, a progressive, values-driven charity in Birmingham, as our Finance Officer. You’ll manage day-to-day finance operations, support system improvements, and work collaboratively across a friendly, multidisciplinary team. 

We are seeking a highly organised, adaptable, and detail-oriented Finance Officer to join our friendly and fast-paced team. In this varied role, you will be responsible for managing financial transactions, ensuring accuracy across our systems, and supporting process improvements that underpin our charitable and commercial operations.

You will work closely with colleagues across departments and with our developers to enhance our bespoke Management Information System (CEMist), including involvement in system testing and process mapping. This role requires accuracy, initiative, and the ability to balance multiple priorities with care.

This is an excellent opportunity for someone who thrives in a collaborative environment and wants to make a tangible impact in the education and charity sectors.

We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.

The successful candidate will be:

• Organised and able to manage a varied workload
• Compassionate, patient and empathetic in their approach to client interactions.
• Be confident using the telephone and proficient in computer systems and digital tools  

 To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.

 We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share     lived experiences with our service users, and people from Black, Asian and global majority communities.

We are currently looking to recruit a Children and Young People’s Rights and Participation Officer. This is an exciting new and varied role offering you the opportunity to develop meaningful relationships with children and families, making sure their voice is always heard.  Your skills and experience can make a significant difference to both your team members and children and families, and where there is an encouraged work life balance, then Rutland is the place for you……..

Our latest Ofsted report recognises that we are a ‘good’ provider (April 2024) and highlights:

“Rutland has some exceptionally skilled practitioners, who are kind and compassionate. These practitioners, who have manageable workloads, spend time with children and families, and they build positive relationships with them. This is having a positive outcomes for many children and their families.

About you…

To be successful in the role you will need to:

· Understand the issues that impact children and young people looked after, in need and leaving care

· Knowledge of a Children’s Services department and its service users

· Experience of advocacy work for children and young people

· Knowledge of up to date national advocacy standards/complaints procedures

· Able to engage with hard to reach groups

· Experience of using different mediums to gather the views of children and young people

About the role:

This is a varied role that would suit an individual who has sound knowledge in childcare legislation, advocacy and participation and is passionate about making meaningful relationships to achieve change.

We are offering this role on a fixed term basis for external applicants.  Internal staff would be offered a secondment opportunity to further develop skill sets/knowledge.  Approval from current line managers must be sought before applying.

The role will require you to be able to work flexibly, which will include evenings and weekends to accommodate the needs of our children and young people.

Please note the successful candidate will require a full driving licence to travel around Rutland and the wider area.

The successful applicant for this post will be subject to an enhanced check by the Disclosure and Barring Service (DBS). The costs for the DBS are paid by us.

For more information on the role, please refer to the attached job description.

The Children and Young People’s Rights and Participation Officer interviews will be held on 12 September 2025.  Please be advised this could be subject to change, in which case we will give appropriate notice.

Previous applicants need not apply.

Our offer to you:

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice.  As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.

Find out more:

To learn more about working with us visit our website or if you have any queries about this role please contact Jeena Chauhan Practice Development Lead.

If you are experiencing problems or have any queries about the application process, please call us on 0157-275-8291 

How to apply:

Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies.  If you already have a JGP account you will be asked to log in, or alternatively if you don’t have an account, you will be guided through the set up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a social media and community officer to join our team and work across our large online communities on social media and our peer-to-peer support forum. You’ll be a key part of our day-to-day delivery of content and engagement and ensure that our key messages reach our audiences.

This is an exciting time to join the charity as it launches its new five-year strategy this autumn to supercharge our efforts to transform the lives of anyone affected by breast cancer.

You’ll work collaboratively across the charity on exciting campaigns to deliver our social media strategy through engaging content on our different channels. You’ll work closely with our volunteer community champions on our forum to ensure our forum remains a safe space for people affected by breast cancer to support one another.

About you

You’ll be passionate about social media, curious and proactive. You’ll be experienced in creating, publishing and scheduling content across channels natively and using third-party tools, as well as supporting and moderating online communities.

Organised and with great time management, you’ll become a key part of our social media and community team and cross-organisational campaigns.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in either our Cardiff, Glasgow, London, or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

9am on Friday 28 August 2025

Interview date

Thursday 4 and Friday 5 September 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Are you an excellent storyteller with a passion for public engagement and making a difference? Do you thrive in a fast-paced environment where no two days are the same?

The Methodist Church is looking for a talented and proactive Media Officer to join our busy and ambitious Communications Team.

This is an exciting opportunity to help shape the national voice of one of the UK’s largest Christian denominations, ensuring that we tell stories of a Church that is called to be growing, inclusive, justice-seeking and evangelistic, reaching people in meaningful and engaging ways.

You will be at the heart of media operations - driving national press coverage, responding to breaking news, and crafting compelling stories from around the country that highlight the Church’s mission and values.

You’ll have excellent skills in finding and telling stories, in print and through audio and video. You’ll have experience working in a busy press office or newsroom and be willing to do some travel.

This role offers the chance for you to make a real impact – sharing powerful stories of transformation, faith, and social justice across national platforms. You’ll be supported by a highly skilled, passionate and welcoming team, with plenty of opportunities to grow and develop professionally.

For more information about the role visit The Communications Team - The Methodist Church.  You can also contact Jillian Moody, Director of Communications.

Interviews will take place at Methodist Church House, Tavistock Place, London WC1H 9SF

Closing date: 01 September 2025

Interview date : 18 September 2025

Purpose

The Fundraising Development Officer supports the delivery of our individual giving programme, helping to nurture current supporters and attract new ones.

You will be responsible for building our regular giving support, implementing supporter journeys and co-ordinating our annual appeals. You will also work closely with the Head of Fundraising in developing our major donor plans, and support with other individual giving channels, including in-memory giving and legacy giving. 

The role also takes a lead on prospect research, supporting the development of our portfolio of high-value prospects. Through detailed research on prospects and donors, you will build prospect pipelines that will support income growth across the fundraising team. Your excellent interpersonal and communication skills will see you supporting individual fundraisers across the team nd strengthening the prospect pipelines that drive income at the highest levels. You will use a range of sources to obtain relevant information that can contribute to proposals, communications and donation strategies. 

We are looking for someone who has great communication and research skills, and a collaborative approach. You will be a self-motivated, proactive and analytical individual with the ability to build, manage and develop relationships across teams. 

While a background in fundraising or prospect research is desirable, it is not essential. If you bring the right skills and are willing to learn, we'd love to hear from you. 

Key responsibilities and duties 

• Manage our ‘Friends of Charlie Waller’ regular giving scheme, building the supporter numbers and engagement with the charity. 

• Deliver exceptional supporter care to our regular supporters, recognising opportunities for deeper engagement and potential for further support. 

• Implement the supporter journeys for regular and one-off donors, creating communications to engage them with the cause and understand the impact. 

• Co-ordinate our appeals cycle, working closely with colleagues across the charity to collate appeal content, including case studies, statistics and images. 

• Support the development of our major donor plans, identifying prospects within our supporter base and assisting with stewardship plans.

• Support the development of our plans for building in-memory and legacy giving, including stewardship and cultivation events. 

• Undertake detailed research on prospects and donors to grow our portfolio of high-value supporters, including individuals, corporates and trusts. 

• Complete due diligence checks on prospective supporters, in line with the Trust’s donations acceptance policy.

• Monitor research subscriptions & news alerts to identify new opportunities. 

• Share insight and knowledge on the latest trends in philanthropy and corporate giving with the rest of the team.

• Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required. 

• Attend CWT events as appropriate to establish new contacts, develop existing relationships, and raise the profile of CWT with potential supporters. 

• Ensure that systems and processes are effective, and that our database is being updated and utilised as the central source of information.

• Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.  

• Routine call handling as part of the wider office administrative team.

• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.

To apply 

If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org

The deadline for applications is 12 noon on Monday 1st September 2025 – please note, we reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible. 

Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement. 

You will hear back from us by Friday 5th September, if not before and should you be shortlisted, an interview will take place w/c 8th September and will involve a competency interview along with a short written task relevant to the role.

We will provide details about the task 24 hours in advance to allow candidates time to prepare and we will also provide 50% of the interview questions in advance so that all candidates can perform at their best.

Person Specification

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply. 

Skills required and relevant experience 

Essential

• Knowledge of standard Microsoft Office software, especially Outlook, Excel, Word. 

• Familiar with or keen to learn about charitable fundraising. 

• Strong administrative skills. 

• Ability to work efficiently and accurately under pressure. 

• Excellent relationship management skills. 

• Experience of various communication channels, traditional and digital. 

• Comfortable with digital tools to aid promotion and fundraising. 

• Excellent oral and written communication skills, with the ability to interpret and present complex information with clarity. 

• Ability to prioritise workload and respond to urgent issues and deadlines. 

• Good IT skills, including an ability to troubleshoot. 

Desirable

• Experience of delivering high-quality research both proactively and to set briefs. 

• Comfortable working with databases. 

• Knowledge of GDPR requirements. 

Attainment  

Essential

• Maths and English GCSEs, Grade C minimum, or equivalent by experience   

Personal attributes  

Essential

• Excellent attention to detail. 

• Confident in building relationships. 

• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge. 

• Ability to prioritise and work to deadlines. 

• Professional, enthusiastic and flexible, with a strong willingness to learn.

• Capable of working as part of a team and autonomously. 

• A commitment to working to meet the charity’s objectives. 

Desirable

• Interest in and awareness of mental health issues. 

This new role will lead on expanding PSC’s digital mobilisation efforts, ensuring that we are effectively reaching our intended audiences and are efficiently shepherding them through our supporter journey towards greater activity, both online and offline. The successful candidate will play a crucial role in connecting our campaigns, communications and fundraising efforts to maximise income generation, particularly through social media advertising. The role has a clear focus on performance marketing and testing.

The role will initially help lead the project to remodel the PSC website, alongside partner external agencies. Once this work is completed, the role holder will be expected to maintain and improve the website, offering analytical insights and guidance to colleagues on best practice.

Please find the full job description and person specification and application form on our website via the Apply button.

Apply by completing and sending the application form by 5PM, Friday 5th September

For an informal conversation about the role, please contact the hiring manager Simon Foster.

Interviews: Week commencing 15th September

Project Support Officer

Contract Type: Permanent

Hours: Full time 37 hours

Salary: £24,627 to £27,627

Team: Affordable Warmth Team

Location: Queens Walk Community Centre

Closing Date: Monday 18th August 2025

We have an exciting opportunity for a talented individual to join our team and fulfil this role on a full-time basis, working 37 hours per week.

Working for the Charity Nottingham Energy Partnership has great benefits. As well as competitive pay, good leave entitlement and access to a generous pension scheme, we strive to create an enjoyable, inclusive and progressive work culture where everyone is supported.

In return, we are looking for a climate change or environment enthusiast with great administration skills and a passion for our cause to join our vital organisation.

The ideal candidate

· Do you have project support experience?

· Do you have experience delivering presentations or workshops?

· Do you have excellent administrative skills?

· Are you friendly, with a flexible and organised approach?

So, if you want to step into a rewarding position where you can make a positive impact by helping vulnerable households improve the thermal efficiency of their home then we want to hear from you.

We have a longstanding commitment to climate change, and we want you to be a part of a legacy that ensures a sustainable future. What’s more, with flexible working options among an array of benefits, you’ll be supported to grow and thrive in your role.

About the Role:

This is a great opportunity for the right candidate to play a significant role in the business operations of the Charity. As a Project Support Officer, you will be the first point of contact for households, providing excellent customer service.

Good communication skills are a must, alongside a proactive approach to problem solving. Previous experience in a similar role delivering presentations, also providing quality administrative and customer service support would be desirable and would make you a valuable contribution to our small, friendly and dedicated team.

Benefits:

As an employee of NEP you will be eligible for:

· Our attractive package which includes 24 days annual leave

· Public holidays

· Hybrid home working

· A 5% employer contribution pension (in line with auto-enrolment rules)

· Staff appreciation days, annual team away day and company social events

· Employment assistance package

Closing date: Monday 18th August 2025

Please note there may be occasions where we close the advert before the closing date and therefore encourage you to apply as soon as possible.

Nottingham Energy Partnership is committed to promoting equality and diversity to people regardless of age, gender, religion, belief, race, sexuality or disability.

Registered Charity Number: 1091513.

Fine Cell Work (FCW) is a charity and creative social enterprise committed to the rehabilitation of people in prison, and post-release. Our innovative Open the Gate (OTG) programme at our Battersea Hub offers work experience, volunteering opportunities, accredited training, mentoring, and signposting support to participants/ Apprentices at any point on their resettlement journey. We are now looking for an experienced and dynamic Engagement and Support Officer (ESO) to join our team. The successful candidate will have a comprehensive understanding of the challenges faced by people in contact with the criminal justice system and will work proactively to establish meaningful and sustainable cross-referral pathways with external agencies. They will nurture a professional, inclusive, and safe working environment; use their knowledge, insights, and expertise to support tangible outcomes for all Open The Gate participants; and develop the wider programme offer in line with our organisational objectives.

In line with our risk management policies and processes, the successful candidate for this role will be expected to support Open the Gate Apprentices with a range of offending histories.  Fine Cell Work does not discriminate on the basis of offence, and welcomes applications from any participants who believe they would benefit from the programme. 

Principal Accountabilities for the Core Job:

1. Nurturing a professional working environment where Open The Gate Apprentices are supported to achieve their potential.

2. Building and maintaining referral partnerships with external agencies [including HMP resettlement teams, probation services, approved premises and community-based organisations supporting prison-leavers] to increase participant numbers and sustain engagement with Open the Gate.

3. Coordinating applications and referrals for prospective Apprentices, gathering relevant information for dissemination to the wider team.  

4. Working with colleagues in the Programmes team to develop risk management and support plans for each Apprentice, using information regarding offences, licence conditions and risk areas, liaising closing with the probation service and other agencies where relevant.

5. Ensuring timely, accurate, and safe recording of all information and personal data.

6. Case management of Apprentices, including action-planning and goal setting in consultation with the Workshops Manager, supporting Apprentices to achieve work-ready outcomes in an agreed period.

7. Providing day to day practical, pastoral, and sign-posting support to a caseload of Apprentices and providing ad-hoc support to graduate Apprentices when required.

8. Working with the wider team at Fine Cell Work to develop and coordinate a series of employability and creative wellbeing workshops for Apprentices.

9. Supporting small grant application processes on behalf of Apprentices.

10. Responding to safeguarding concerns in line with Fine Cell Work policy and procedure.

11. Supporting the Volunteer and Programmes Manager with the delivery of the Service User Involvement Strategy and championing service user involvement across the organisation more broadly.

12. Supporting the Volunteer and Programmes Manager to recruit and deliver training to mentors and other volunteers in roles supporting Apprentices.

Working with the Volunteer and Programmes Manager to develop and enhance the Open the Gate mentor offer including as the first point of contact for mentors pre- and post- mentoring sessions. 

Knowledge and Skills for the role of Engagement and Support Officer

Essential

• The ability to build rapport, establish trust, and work non-judgementally with individuals from diverse backgrounds.
•  At least 3 years’ professional experience working with adults in contact with the criminal justice system, assessing needs and risks, and formulating support plans.
• Excellent organisational skills and an ability to manage competing priorities on a daily basis.
• Experience working alongside probation and other key workers to formulate risk management plans in line with licence conditions.
• Demonstrable experience of adult safeguarding and a proven ability to assess, manage, and effectively communicate risks and vulnerabilities.
• Demonstrable experience in seeking opportunities to increase referrals and build new referral pathways.
• A proven track record of case management, and experience ensuring all case records and caseload processes are clear and up to date.
• Experience in impact monitoring and evaluation and working to agreed targets and tangible outcomes, including supporting the writing of reports to Senior Managers.
• The ability to cope with the inherent challenges and demands of the role, maintaining well-being while effectively supporting Open The Gate Apprentices.
• Excellent written and verbal communication skills and a willingness to seek support when needed including accessing clinical supervision regularly.
• A commitment to ongoing professional development.

Desirable

• Up to date knowledge of housing support, the benefits system, barriers to employment and other challenges facing people post-release.
• Experience of IT systems including Salesforce or other database management platform.
• Experience of working alongside volunteers.
• A knowledge of Trauma-Informed Practice.
• An interest in, or appreciation of, the value of creative education

Location: Battersea, London 

This is a full-time (37.5 hours a week), permanent role, and is primarily office-based. 

Salary:up to £30,000, based on experience. 

Fine Cell Work offer the following benefits to all our team members: 

• A supportive learning culture and opportunities to develop in your role 

• 25 days annual leave plus bank holidays (pro-rata) increasing after 2 years of service 

• Employer pension contribution after 3 month probationary period 

• Season ticket loan 

• Cycle to work scheme 

Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated. 

Application process: 

To apply for this role please include a cover letter outlining how you meet the person specification, and a CV, by the 7th of September. Please note your application will not be considered if a cover letter is not included.

- First round of interviews: week commencing the 15th September

- Second round of interviews: week commencing the 22nd September

Candidate Pack on our website:Our Vacancies – Naval Childrens Charity

The first year of this role will include some enhanced responsibilities, providing maternity cover for the Project Manager role from October 2025. 

The role will involve attendance at events around the UK, the post holder will work out of the main office in Castaway House and remotely.  Training in the internal systems of the Naval Children’s Charity will be provided and access to other relevant training as required.

This is a full time role of 35 hours per week which may need to be worked over 7 days/weekends to accommodate attendance at events as required. There is local and long-distance travel by appropriate means to support volunteers and community activities/events across the UK.  This role involves a significant number of weekend events. 

Specifics of Role

• Reports to the Head of Operations

• Works closely with:

  • Project Manager

  • The Head of Operations and case working team

  • Admin Support Officer

  • Naval Children’s Charity Youth Council

  • Individual donors and supporters

  • Royal Navy Ships/Units and Community groups

  • Volunteers 

PROJECT MANAGER SUPPORT (TO INLCUDE INTITIAL MATERNITY COVER RESPONSIBILITIES)

Life Chances

• Liaise with partners to secure 2026 delivery dates for some project areas

• Promotion of opportunities and processing of applications for key periods (February, Easter and Summer 2026)

• Evaluation of any opportunities taking place during the cover period

• Liaising with partners of the Charity’s Tier 2 projects and delivery of events

• Reporting data to CEO/SLT for Greenwich funding 

Youth Council

• Monthly online meetings with group and related administrative tasks to schedule dates/attendance and meeting focus

• Work with the Youth council to raise awareness of the support and recruitment of young people 

• In person delivery of annual events

Wellbeing Packs

• Oversight of requests for wellbeing packs, liaison with Office Administrator and Database Administrator for processing

• Monthly/regular stock checks and reorders

• Review of the process and packs toward the end of the financial year, ready for refresh and/or development

COMMUNITY EVENTS / OUTREACH

• Plan and implement a programme of attendance at external events such as Naval Charity Days

  • Maintaining and updating an events calendar for assessment of attendance by the Charity

  • Ensure event checklist is completed for approval of costs involved with each event and signed off by HOO or CEO.

  • Arrange site for charity gazebo.

  • Ensure manned throughout event by postholder and volunteers.

  • Put together all items required for event.

  • Ensure appropriate risk assessments/licences in place.

  • Ensure compliance with health & safety throughout the event.

  • Publicise events using Social Media and website

• Children’s competitions (such as Art or seasonal) to be run to increase awareness into schools

• Source raffle and auction prizes

• Branded charity items 

  • maintain stocks to be used as giveaways at events and given to fundraisers

  • source and price new items as required (as authorised by Line manager)

• Work with Project Manager on events relating to Life Chances, Youth Council, promotion of the Charity at a senior level as requested by CEO

• Support the caseworking team in their community outreach programme with resources and liaison with areas as required. This programme focuses on areas containing a high population of Naval personnel to include (but not limited to) Culdrose, Yeovilton, Plymouth and Devon.

• Reach out to families through attendance at community events, presentations to schools and other organisations.

VOLUNTEERS & FUNDRAISING

• Develop, manage, train and steward a network of regional volunteers and individual fundraisers, particularly in areas with strong Naval presence. 

  • To support at events

  • To fundraise within their community

    • To distribute collection tins around their community which are regularly checked and the contents banked

  • To support in the office

    • With distribution of resources

    • Office admin support

• Reach out to community local and national to recruit volunteers / individual fundraisers 

  • Through Naval community centres

  • Through Aggie’s Pastoral workers

  • Using Social Media

• Ensure volunteer and fundraising handbooks are kept up to date and all volunteers inducted using Volunteer Role Description, Volunteer Handbook and relevant guidance

• Maintain regular contact with volunteers, keeping them informed and engaged with the activities of the Charity

• Support Knitting volunteers across the UK, research new groups and organisations. This includes sending out patters on request, creating requests to send to the social media team and maintaining records of knitters.

• Send timely thank you letters 

OTHER

Responsible for personal learning and professional development

Such other relevant duties as may be assigned from time to time.

PERSONAL ATTRIBUTES 

Knowledge and skills commensurate with role to include: 

Essential

• Educated to A Level or equivalent standard or above

• Experience of working with a charity or not-for-profit organisation including

  • recruiting and managing volunteers

  • proven track record of community fundraising including Fundraising Regulations and Gift Aid

• Excellent time management stills, ability to work on own initiative, manage competing priorities and maintain high standards

• IT literate and with knowledge of MS Office 365 and database recording systems 

• In possession of a full UK driving licence with access to own vehicle.

Desirable

• Knowledge of the Royal Navy

• Experience of working with a charity or nor-for-profit organisation including:

  •  project management with skills to coordinate a diverse range of people/projects with vital deadlines

  • experience of public speaking and delivering presentations

Personal qualities

• Willing to embrace the Mission and Vision of the Naval Children’s Charity

• Be a constructive member of the team and work cooperatively with other staff members.  Take part and contribute to team meetings.

• Effective collaboration with colleagues and contribute to a positive team culture

• Excellent communication skills with colleagues, stakeholders and Trustees

• Attention to detail

• Empathetic nature

• Flexible, calm, proactive attitude

• Cooperate with the NCC on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Overall Purpose of the Community and Events Fundraising Officer

As our Community and Events Officer, you will primarily focus on the expansion and development of our community and events programme. 

Supported by the Senior Fundraising Manager, you will develop and shape this area of fundraising, including creating new products and stewardship plans, resulting in the engagement, development and retention of supporters.

This is a new and exciting role due to the growth and success of our community and events portfolio. This a great time to join Guts UK as we look to build on this success with a supportive and collaborative team.

Who we’re looking for?

You will be innovative, focused and self-sufficient, with a solutions focused mindset.

You will be joining a small fundraising team and so a self-starting and team focused attitude will be key. You will be a great team player who enjoys collaborating with fundraising and other charity colleagues.

A committed and inspiring ambassador for Guts UK, you will be proud to promote and represent our cause and our programme of events.

Location

Our office is in London, on the edge of Regents Park, and is easily accessible by public transport. We support hybrid working but attendance in the office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

We are principally funded by Sport England to work with local partners to create opportunities for people to be physically active, move more, and play sport. We work with a diverse range of partners and manage several grant funding programmes and projects that aim to create opportunities for local people in the Black Country to be active.

About the roles

Working closely with the Active Black Country team and Local Authority partners, the 2 x Community Engagement Officers will play a key role in identifying community need and will identify appropriate support or training solutions. The role will support communities to build capacity and knowledge and will share opportunities to be active, support creativity and the development of skills.

Working closely with the Active Black Country (ABC) team and Local Authority partners you will:

1. Engage with communities to understand barriers and motivations to adopting an active lifestyle.

2. Support community organisations to make it easier to find and access physical activity opportunities locally including online.

3. Support understanding and awareness of digital platforms including ABC’s Black Country Moving Platform and its benefits.

4. Ensure that community voice is captured and utilised at all stages of development and support.

5. Connect and collaborate with key community engagement roles across the Black Country, such as Public Health Development Officers.

6. Develop positive relationships with all stakeholders.

Main duties

1. Work with the Active Communities Strategic Lead, communities, and residents to understand needs and training requirements.

2. Build relationships with partners, community organisations and provide support to integrate physical activity content on The Black Country Moving Platform.

3. To promote opportunities to encourage people to be active, providing ongoing support to local community organisations to raise awareness and accessibility of local services that support active lifestyles.

4. Coordinate a programme of support or training opportunities based on community need.

5. Work with the ABC Digital Inclusion Manager to improve the wayfinding experience of the Black Country Moving platform, developing content with community organisations and residents.

6. Share learning across the region to build shared understanding of the challenges to being active and how we can collectively deliver future services.

7. Collect and collate data including case studies.

8. Maintain ABC stakeholder database.

9. Ensure compliance at all times with contract management, procurement and finance procedures.

10.  Be responsible and take reasonable care for the health, safety and welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures.

11.  Adhere to the Data Protection Act. Confidentiality must be maintained at all times.

12.  Adhere to relevant Active Black Country Limited policies and procedures.

13.  Undertake such other duties as may be appropriate.

Person Specification

1. Able to work as a trusted partner and build strong, effective and valued relationships across a wide range of people and organisations.

2. Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice.

3. Skilled in building trust and long-term relationships across sectors especially with local partners, community-based organisations, local authorities and charities.

4. Significant experience of working with the voluntary and community sector at all levels, including staff, volunteers, trustees, and management committees.

5. Experience of building the capacity of voluntary and community organisations, with a focus on active lifestyle provision.

6. Knowledge of active lifestyle barriers and motivators and methods of overcoming barriers and maximising motivations to increase community activity.

7. Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity. Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to health, environmental & socio-economic outcomes.

8. Strong written and verbal skills. Able to distil learning clearly for different audiences, including communities, partners and funders.

9. A self-starter who shows skills in agile and adaptive working proving you can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.