Supporter development officer jobs

The Funding and Development Officer will play a key role in identifying, securing, and managing income streams through grants, partnerships, donations, and fundraising initiatives. This role will also support organisational growth by developing strategic relationships, improving funding processes, and enhancing the charity’s visibility and impact.

The Funding & Development Officer will work closely with the Centre Manager to identify a strategic funding & finance plan to ensure sustainability for all the charities projects.

LYCC is a youth and community organisation (registered charity) dedicated to empowering young people, adults and strengthening local communities. We provide inclusive programmes, opportunities, and support that help individuals develop confidence, skills, and a sense of belonging. Our name change in 2011, to Litherland Youth & Community Centre, and our building redevelopment in 2014/2015 reflects how our organisation had shifted from a traditional “boys club” and “youth centre” to now a youth and community centre. Taking a holistic approach in relation to our services facilitated and support offered. LYCC identified the need for this holistic approach and has worked since to provide services and support for individuals of all ages within our community. The Funding & Development Officer, will help LYCC be proactive to local identified need and help to source and secure funds to faciltiate support. 

Current charity turnover approx. £300k. 

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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Main purpose of role

Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

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Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking

Closing date: Tuesday 9th December

Interview dates: 16th and 17th of  December

Please download the job description to see full role responsibilities

One YMCA delivers vital services including social housing, health and wellbeing programmes, children’s services, and youth and community activities that make a real difference across our local communities.

We are seeking a Triage and Intervention Officer to be the first point of contact for children and adults seeking support after experiencing domestic abuse.
In this rewarding role, you will complete risk and needs assessments, create personalised safety and support plans, and offer timely responses via our helpline, webchat, and referral pathways.

Working closely with the IDVA Team Leader, you will support both IDVA and therapeutic teams, maintain accurate case records, and ensure all work aligns with best-practice standards. You will manage your own workload, meet agreed KPIs, and play an essential part in ensuring victims receive high-quality, timely, and effective support.

If you are organised, compassionate, and committed to helping people rebuild their lives, we would love to hear from you!

Requirements:
• Willingness to undertake training and development relevant to the role.
• Commitment to valuing equality and diversity and applying this to all areas of work.
• Willingness to adjust working hours to meet operational needs, including occasional evening and weekend work.
• Access to a vehicle for travel in the course of your work, along with suitable business insurance to cover work-related travel. You must have a full Great Britain driving licence. If you have more than three points on your licence, please contact us to discuss before applying.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
 

This is a  Full Time role.
Hours per week: 37.5
Working Pattern: Monday - Friday / 37.5 hours per week

Role Title: Supporter Contact Officer
Salary: £36,562-£37,602 
Location: London-Hybrid
Tenure: Full Time, 6 months Fixed-Term 

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Do you have proven experience of developing and implementing successful influencing strategies?

Could you make a real impact by supporting our efforts to promote social justice and fight poverty?

Then we'd love to hear from you!

ActionAid UK is looking for a Supporter Contact Officer to join our Supporter Operations and Fundraising Compliance team. This role sits at the heart of our supporter experience, ensuring that anyone who contacts ActionAid, whether by phone, email, or social media receives a warm, informed and timely response. You will be the first point of contact for supporters and potential supporters, helping them feel valued and confident in their relationship with ActionAid.

Working closely with colleagues across Fundraising, Public Engagement, Data Protection, and our Overseas Child Sponsorship teams, you’ll manage enquiries, process donations, resolve issues, and contribute to a positive supporter journey. The role involves maintaining accurate CRM records, adhering to data protection principles, and ensuring that all communications reflect our Every Supporter Matters ethos. You will also support wider organisational activity such as emergency appeals, supporter retention, and keeping-in-touch calls.

As part of the Supporter Contact team, you will represent ActionAid in internal meetings, contribute to induction of new staff, and uphold our mission, values and feminist principles in your daily work. The role requires strong communication skills, the ability to handle enquiries across multiple digital channels, and confidence working in a fast-paced environment. Previous experience in customer service and familiarity with relationship-management databases are essential, along with solid IT literacy and an ability to explain information clearly and simply. Charity sector or supporter care experience is beneficial but not required.

We are looking for someone who is comfortable managing their workload independently while also contributing positively to team culture. You should be open to learning, adaptable to changing priorities, and confident in engaging with supporters in a way that reflects ActionAid’s commitment to safeguarding, inclusion and anti-racist practice.

If you are motivated by helping people, committed to high-quality supporter care, and keen to contribute to ActionAid’s work supporting women and girls worldwide, we would welcome your application.

Interviews likely to be held W/C 15 December 2025

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm 

Senior Supporter Development Officer (Mid Value and Regular Giving)

• £40,500
• Permanent
• Hybrid, 1 day a week in London office
• 35 hours per week

This is a rare chance to work at the intersection of relationship fundraising and regular giving, developing lasting supporter relationships that genuinely make a difference.

The Brooke is a global animal welfare organisation working with communities around the world to improve the lives of working horses, donkeys and mules. The impact is tangible and human; the stories, endless. The content practically writes itself.

You’ll be the voice and face of the mid-value programme, building meaningful connections with supporters who give between £500 and £5,000, helping them see exactly how their generosity transforms lives. Alongside that, you’ll oversee and grow regular giving, testing, scaling and refining new products to strengthen lifetime value and long-term sustainability.

It’s a hands-on role that needs someone comfortable working across digital and mail campaigns, managing external suppliers, and making data-led decisions about where to test, invest and grow. You’ll work closely with the wider fundraising and comms team to ensure supporters move seamlessly between mid-value and major donor programmes, and you’ll have support to deliver the stewardship and campaign logistics.

The team is ambitious, collaborative and well connected across the organisation. Fundraising and communications work as one, with shared goals, strong internal relationships and a deep understanding of the projects being delivered in the field. It’s a healthy, growing environment with a focus on innovation, impact and people.

You’ll bring

• Experience in relationship-led fundraising, ideally across mid-value or regular giving
• Confidence managing multi-channel campaigns and digital journeys
• An analytical eye for performance and testing
• Curiosity, warmth and a genuine interest in connecting supporters with impact
• A collaborative, sleeves-rolled-up approach – this is a team that gets stuck in together

In return, you’ll join a financially stable, forward-looking charity with ambitious plans for supporter growth and a culture that knows people by name, not job title.

Interviews: First round w/c 25 November (Teams), second round in person.

To apply: Get in touch to discuss your experience and what draws you to The Brooke’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Switchback is built on the transformational power of trusted relationships – and that applies to our supporters and partners too. As we get ready to launch our next strategic plan, we’re looking for a new Head of Development to help us grow an even stronger supporter base across the full fundraising landscape, ranging from philanthropy to corporate partnerships, to trusts and foundations.

We are an ambitious team who want to make a huge difference, both to the lives of the young men we support and to society through transforming the justice system.

As Head of Development and a member of the Leadership Team, you will play a key role in shaping and leading a new and ambitious Development Strategy to secure the resources we need to grow our frontline and influencing impact. You’ll lead on supporting and galvanizing our small but mighty Development Team to grow their skills and Switchback’s income. You’ll oversee our development systems and processes, maintaining our trajectory of growth to ensure we remain sustainable in future years. And you’ll understand how to interpret and use our robust data and compelling Trainee journeys to make a compelling case for support to the full range of existing and potential supporters.

We’ve grown our income from £1m in 2022 to £1.5m in 2025 and know that further growth requires a clear development strategy which engages supporters in our vision for transforming more lives through better resettlement policy and practice.

This is an exciting role for a first-time leader - you will be fully supported by an experienced CEO and a collaborative Leadership Team, with a focus on your professional development. You’ll be joining at an exciting time of growth and building on a strong fundraising track record.
Our ambitious new strategic plan aims to support more Londoners than ever by 2030 and build the evidence for transforming national resettlement policy, with a staff team of 30 dedicated individuals aiming to push forward that vision. We are a hands-on, collaborative team, so you’ll need to enjoy getting stuck in with everything from bid writing to pitching to building our pipeline of prospective supporters.

We are seeking someone with a strong track record in building long-term funding relationships, who can apply that skill across the whole fundraising landscape, including with both institutions (corporates, trusts and foundations, and statutory grants) and individuals (high net worth philanthropists and individual regular donors).

You’ll be a confident bid writer who can guide your team in producing high quality applications and funder reports. You’ll be happy to absorb and build on Switchback’s style and continuously promote our gold standard of stewardship, which bolsters Switchback’s funder base.

Joining Switchback means you will also work closely with all members of our dedicated team, giving you a unique perspective that will support your work in demonstrating to funders how and why their support matters, and how supporting Switchback will help them meet their own charitable aims.

If you are an experienced, successful and creative fundraiser with a track record in building long-term relationships and who shares our values and vision, we would love to hear from you.

Supporter Experience Executive

• Hours: Full time - 37.5 hours per week 
• Location: Oxford 
• Salary: £25,087 - £32,376 per annum
• Closing date: 4th December 2025 at 12 noon
• Interview date: 10th December 2025

Join our team and help make a difference!

Helen & Douglas House is at an exciting point in its journey with a new CEO and a bold five-year strategy. We’re looking for a Supporter Experience Executive to play a vital role in delivering exceptional supporter care and ensuring our fundraising activities run smoothly.

About the Role

As part of our Fundraising Team, you’ll be the first point of contact for our supporters, providing outstanding customer service and stewardship. You’ll manage supporter enquiries, coordinate campaign and event fulfilment, and ensure accurate data handling in line with GDPR and fundraising regulations.

Your responsibilities will include:

• Managing supporter inboxes and handling enquiries with compassion and professionalism.
• Delivering excellent supporter care, including thanking and stewardship.
• Coordinating fulfilment for campaigns, appeals, and events.
• Maintaining accurate supporter records and optimising Gift Aid opportunities.
• Supporting fundraising events and cross-team initiatives.

About you:

• We’re looking for someone who is:
• Experienced in a supporter or client-facing role with exceptional customer service skills.
• Highly organised, able to manage multiple projects and deadlines.
• A strong communicator with excellent attention to detail.
• IT literate, with proficiency in Microsoft Office (CRM experience is a bonus).
• Positive, proactive, and committed to continuous improvement.

Why Join Us?

You’ll be part of a passionate team making a real difference to families and children. We offer a supportive environment, opportunities for development, and the chance to contribute to an ambitious new strategy.

Standard DBS check required.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Closing date 4th November 2025 at 12 noon

Helen & Douglas House

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Supporter Stewardship Executive 

Role Focus Areas

Supporter Stewardship | Data Management and Reporting | Prospecting 

Details

Location: Hybrid - 1 day/week in London Bridge Office 

Annual Salary: £26,963 pro rata 

Hours: Part-time (21 hours a week)

Contract: Permanent (6 month probationary period)

Start Date: Early January 

Reporting to: Head of Fundraising and Communications

Job Outline

Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth. 

Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.

Key Responsibilities

• Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.

• Handle supporter enquiries via email and telephone

• Keep accurate data records of engagement, donations and fundraising

• Produce reports on supporter trends, and identify prospects to support growth

• Manage delivery of key challenge events including the London Marathon

• Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing 

• Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.

• Fulfill shop orders managing inventory and updating stock levels

• Any other duties that working in a small organisations requires

Person specification

• Highly personable with the ability to develop warm relationships

• Responsible and organised

• Excellent phone manner, including sensitivity towards issues such as illness and bereavement

• Excellent written communication skills 

• Collaborative and willing to lend their support where most needed

• Commitment to our mission to find better treatment and a cure for children facing neuroblastoma 

Role

Working within the Individual Giving team, you’ll have a varied role managing and supporting the delivery of supporter-centric fundraising appeals which will recruit, retain and/or develop supporters across the cause-led, gaming, in memory and legacy programmes. These appeals will include utilising online and offline channels such as direct mail, organic and paid social advertising, email, private sites, SMS and telemarketing.

This role would suit someone with some experience of marketing or fundraising or who would like to expand their experience of Individual Giving.

What we’re looking for

• Direct marketing or related experience, including planning, delivering and evaluating campaigns.
•  Knowledge of direct marketing methods to recruit, retain and grow supporters.
• Ability to write engaging, emotive copy for varied channels and audiences.
• Experience managing suppliers and working with supporter databases, including audience segmentation.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Ability to work quickly, accurately and independently, using initiative.
• Skilled at building collaborative relationships internally and externally.
• Fast learner with strong prioritisation and evaluation skills.

What we offer

• Hybrid working between home and our Head Office in Holborn (3 days a week in the office)
• Flexible working around our core hours of 10am to 4pm
• 25 days annual leave rising with length of service
• Closure at Christmas (additional 3 days)
• Training, support and development opportunities
• Access to the Charlie HR discount scheme and other discounts opportunities
• Range of wellbeing initiatives including access to an employee assistance programme (WeCare) designed to save money and improve your physical, financial and mental health and wellbeing and free eye tests and contribution towards any glasses required for work purposes

 

Are you a dog-loving fundraiser who is passionate about working with generous supporters?
We're looking for a Mid-Value Campaign Manager to deepen engagement with those donating up to £10k, ensuring they have a fantastic supporter experience when they give to Dogs Trust.

What does this role do?
As Mid-Value Campaign Manager, you’ll:

• Design and implement a mid-value programme for a pipeline of mid-value donors, cultivating relationships with individuals, families, trusts and foundations who are making donations up to £10k,
• Build and grow a community of donors at this level, bringing together likeminded, generous individuals,
• Take ownership over the programme and work creatively to develop new materials for the programme, continually improving donor journeys.

Interviews for this role are provisionally scheduled for week commencing 15th December 2025.

Could this be you?
To be successful this role, you’ll be an experienced fundraiser, ideally with experience across different high value fundraising areas, such as philanthropy or trusts. You’ll have excellent communication and stewardship skills, with the ability to craft bespoke donor journeys that engage and inspire donors at this level. You’ll have a proven track record of meeting targets, and thinking innovatively to maximise giving potential. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We have an exciting opportunity for a Triage & Early Interventions Officer to join the team in North Wales working 37.5 hours per week. The ability to converse in Welsh is desirable for this role.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies.

In this position you will contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate.

You will refer victims to partner agencies and contact approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues to allocate Victim Support workers for further support.

You will identify and manage the victims immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely.

The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs.

Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Business Development & Partnerships Administrator

Salary: £26,607

Contract: Permanent

Hours: Full-time

Location: Hybrid (40% office-based)

Start date: ASAP

Reports to: Business Development & Partnerships Manager

About Suzy Lamplugh Trust

The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity, founded in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986. For almost four decades, the Trust has worked to reduce the risk of violence and aggression through education, campaigning, and support, helping create a society in which people are safer and, feel safer in their everyday lives.

About the Role

We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust’s commercial activities, including training, consultancy, and digital products.

This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust’s commercial income, which supports our wider mission to keep people safe.

Key Responsibilities

Client Support & Administration

· Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.

· Process bookings, maintain CRM records, and ensure all follow-up actions are completed.

· Support trainer deployment and logistics, ensuring accuracy of client information.

· Gather and organise client feedback after sessions, highlighting any issues to the Manager.

· Maintain positive client relationships to encourage repeat business.

· Support basic outbound sales activity, including follow-up emails and sharing product information.

Marketing & Communications

· Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.

· Maintain accurate commercial information on the Trust’s website.

· Prepare materials for events, trade shows, and conferences and represent the Trust when required.

· Track marketing activity performance and maintain enquiry/campaign records.

Product Quality & Development

· Support administration of the training consultant pool, maintaining documentation and onboarding records.

· Coordinate quality-assurance processes by collecting feedback and organising observations.

· Support updates to training materials, consultancy packs, and digital product content.

Person Specification

Essential

· A strong interest in the mission and values of the Suzy Lamplugh Trust.

· Experience in administrative support within a customer-facing or commercial environment.

· Strong organisational and time-management skills with the ability to meet deadlines.

· Confident communicator (written and verbal).

· Ability to work independently and collaboratively in a small team.

· High attention to detail and accuracy in data entry and record keeping.

· Strong IT skills, particularly Microsoft Office (Excel essential).

Desirable

· Experience using Salesforce or similar CRM systems.

· Experience in a charity or small organisation.

· Experience supporting sales, customer service, or marketing functions.

· Knowledge or experience relating to the VAWG sector.

Personal Attributes

· Positive, proactive, and adaptable.

· Self-motivated, reliable, and organised.

· Logical and solution-oriented.

· Supportive team player with a “can-do” attitude.

Special Requirements

This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).

Application Process

To support a fair and values-based recruitment process, all applicants are asked to submit:

1. CV

2. A covering letter to outline:

a.  how your personal values align with the values of the Suzy Lamplugh Trust

b. What do you think good customer service looks like

This forms an important part of our assessment process and helps us understand your commitment to our mission. Please note that CVs sent without a covering letter will not be considered.

Grade: 6

Salary: £15,582 per annum, pro rata (£25,971 FTE)

Position type: Part time, 22.5 hours a week, 12 months fixed term contract (Flexible working considered)

Responsible to: Supporter Care Team Lead/Officer
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall (Hybrid working with minimum one day per week in the office)

ROLE:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts. Over the coming year ShelterBox is transitioning to a new CRM system (Dynamics 365), and the job holder will be involved in supporting team SMEs (Subject Matter Experts) and being active participant in adopting new changes and learning new processes.

WHO ARE WE LOOKING FOR?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

Duties will include but not be limited to:

* Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox, phone calls, social media direct messages and post.

* Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.

* Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.

* Processing and acknowledging all donations that have come in through a range of sources including but not limited to post, website, standing orders, direct debits and financial reconciliations.

* Maintaining accurate gift aid records.

* Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.

* Producing written correspondence such as bespoke letters and responding to feedback or complaints.

* Aiding the Supporter Care Manager, Supporter Care Team Leader & Supporter Care Officer in project work that will develop the team's approach to supporter engagement.

* Supporting and supervising volunteers within the team.

* Taking an active part in ensuring your own personal development.

* Contributing new ideas and continually seeking to improve processes to drive efficiency and improve supporter experience.

* Undertaking general admin tasks related to supporter communications such as filing, scanning etc.

General Duties

Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.

* Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.

* Following all policies and procedures at all times and contributing to the review of any policies and procedures as required.

* As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.

* Occasionally represent the work of ShelterBox at events to members of the public and supporters.

Location: HMS Raleigh, Torpoint, East Cornwall, PL11 2PD

Contract: Full time, Permanent

Salary: £29,000 gross per annum

Closing Date: 1st of December 2025

Are you a Training Centre Support Officer looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Training Centre Support Officer to join our team at HMS RALEIGH.

About the role

The purpose of this role is to support the Centre Manager in managing the facility known as SCTC Raleigh which is hosted at HMS Raleigh. We operate within and as part of HMS Raleigh, this requires significant co-ordination and liaison across the wider team at HMS Raleigh. The purpose of SCTC Raleigh is to facilitate and support the delivery of cadet training for all organisations of the Royal Navy Cadet Forces. This role is responsible for facilities management and health and safety reporting to the Centre Manager.

Responsibilities

• To support the Centre Manager to facilitate all activity hosted at the centre
• Lead on arranging all logistics in support of the centre’s activities
• Ensure the centres facilities are maintained appropriately
• Manage the routine health and safety records and actions for the Centre Manager

Requirements

• Strong administrative and organisational skills.
• Experience/knowledge of uniformed and/or youth organisations
• Experience working within the Military environment preferably Royal Navy.
• Can demonstrate ability to form and maintaining collaborative relationships.
• Ability and willingness to work evenings and weekends

For further information, please download the Recruitment Pack.

Benefits

• 51 days annual leave per annum
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.