Supporter engagement manager jobs in hammersmith and fulham, greater london

Education:

• Act as the first point of contact for Education Team related queries and communications.
• Assist in the production and distribution of educational and marketing materials.
• Support the planning and delivery of educational events, including our online learning event series, the National Youth Conference, national and international residential trips.
• Manage the administration for the Education Team Away Days.
• Maintain and update our Salesforce database; generating reports as required and inputting data from programme evaluations.
• Support the collaboration between the fundraising and education team where relevant.
• Support the recruitment and administration of the Ambassador Programme.
• Provide administrative support for stakeholder school visits.

Communications:

• Create engaging social media content to promote the Anne Frank Trust’s mission, fundraising initiatives, and educational programmes.
• Assist in drafting and distributing the monthly e-bulletin, ensuring it effectively communicates key updates and achievements.
• Update the website with new developments to effectively communicate the Trust’s achievements.
• Collaborate with the Education Team to promote online learning events, using social media and email, to key stakeholders.

General Responsibilities:

• Be highly organised in supporting education and communications efforts, ensuring deadlines and targets are met.
• Ensure all work aligns with the Trust’s values, quality standards, and commitment to equality, diversity, and inclusion.
• Uphold excellent safeguarding practices in all external engagements and communications.
• Participate in team meetings, training, and professional development opportunities to enhance skills and contribute to the organisation’s success.
• Collaborate with team members to enhance communication, productivity, and a positive working environment.
• Undertake other tasks as required to support the Education and Communications functions of the Anne Frank Trust UK.

Are you passionate about supporting older people to live independently in their own homes? Look no further!

Our team of dedicated staff is committed to making a positive impact in the lives of older people.

As a member of our team, you will not only assist with everyday domestic tasks like housework, shopping, meal preparation, and laundry, but also provide friendly social visits and accompany clients on outings and appointments. The role means supporting people to live as independently as possible in their own homes, including clients with dementia. You'll be fully supported by the office-based Help@Home team.

A varied role, you'll need to have your own transport and be confident to visit different locations all over the borough of Kingston upon Thames

By joining us, you'll have the opportunity to create meaningful connections and enrich the lives of older individuals. Together, let's make a lasting impact in our local community!

Please note: This role can be based out of either location and please state in your answer to the screening question, which office you would prefer to be based out of. 

We are excited to announce a new position within our Philanthropy, Engagement and Partnerships (PEP) team. The role of the Fundraising Officer is to support the development of effective relationships with donors, contributing to ongoing revenue generation for the College.

The role is key front-line fundrasing role and will involve identifying, and delivering new donors, as well as furthering a portfolio of current and past donor relations to secure funding for UWC Atlantic College. You will manage a portfolio of prospects and donors across alumni, parents, and other individuals to cultivate, solicit, and steward financial contributions.

You will hold key relationships with Alumni, parents, external and internal stakeholders, colleagues, and students. The role will also involve collaborating with various colleagues to plan and execute a program of donor-related events.

You will provide strategic contribution which supports UWC Atlantic’s strategies to acheive fundraising goals.

The opportunity is available to be based at UWC Atlantic, St Donats or Hybrid working from the UWC International Officer, 55 New Oxford Street and from home.

For a recording of the information session for this role, please contact us so that we can send details accross.

Completed application forms should be emailed to our recruitment email address.

Please note that potential candidates will be asked to fill out our application form as we are a college and this is a requirment to be selected.

UWC Atlantic is committed to safeguarding and promoting the welfare of young people. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

We're looking for someone who understands why it's important to demonstrate that Disabled people can take a leadership role in their communities, who also has a deep understanding of voluntary sector groups.  This is a fantastic opportunity for someone who would enjoy supporting small voluntary groups to reach their goals, and representing their views and needs to partners. 

Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.  This role works with groups from across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens.  Therefore, we’re looking for someone with a demonstrable commitment to the social model of disability and disability equality, with their own lived experience of disability, and an ambition to contribute to a fairer society for all.  We also particularly welcome applications from global majority candidates, who are currently underrepresented in our organisation. 

The successful candidate will lead on delivery of our voluntary sector support activity, working as part of our award-winning Barnet Together partnership with Young Barnet Foundation and Groundwork London.  You will ensure we continue a strong delivery of our offer and that we increase membership and engagement, and act as Inclusion Barnet’s Operational Lead within the partnership.  You’ll undertake some delivery yourself, supporting groups with funding applications and more complex governance queries.  You’ll also convene Barnet’s Environmental Network, and attend some key local meetings to provide representation of the sector’s views. 

To succeed, you will either have previous experience of supporting community groups in a sector support role, or solid experience of third sector management, governance and fundraising.  You’ll be excited by the challenge of delivering this unique service and keen to build on the success of Barnet Together to date. 

You’ll be a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector.  In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work. 

This is a UK based role, and whilst much of it can be done from home we anticipate a need to be in Barnet twice a week on average.  We encourage flexible working to suit your work/life balance preferences where possible.  We also operate a Time Off In Lieu (TOIL) system. 

To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and outlining how you would use your lived experience of disability to deliver the role successfully.

Programme Manager to oversee all of CHIPS' work in Brixton with young people and families.

About CHIPS

CHIPS (Christian International Peace Service) aims to bring about peace and reconciliation in areas of conflict or tension. We have over 59 years’ experience helping communities in the UK, Cyprus, India, the Philippines, Northern Ireland and Uganda; with our current projects being in Northern Ghana and Brixton, UK. We help communities build futures free from violent conflict through practical projects that both tackle the root causes of the division and bring the sides together to build trust and healthy relationships.
Our Vision: Our vision is for a world where conflict is met with peacemaking, division gives way to reconciliation, and communities work together to build sustainable peace.

Our Mission: Rooted in Jesus' example of peace and reconciliation, we accompany communities affected by violent conflict, fostering relationships, taking practical action, and building a foundation for lasting peace.

Our Philosophy:

• We go where we are invited
• We live in the heart of the conflict
• We take sides. Both sides.
• We are committed for the long term

About the Role

This is a really exciting time to join CHIPS (Christian International Peace Service) as we approach our 60th anniversary — with deep roots in peacemaking and a fresh vision for the years ahead. We’ve recently launched a new organisation-wide strategy, and we’re looking for a passionate and dynamic Programme Manager to lead its implementation within our Brixton project.

You’ll be stepping into a unique and influential role, responsible for shaping and growing our work in South London. As the Programme Manager, you will oversee our team in Brixton — including the Family Support Coordinator, the Connection Builder (Youth and Comms), and a group of dedicated Sessional Youth Workers. You’ll bring strategic direction, strong leadership, and hands-on oversight to ensure the programme remains responsive, relational, and transformative.

You’ll be joining a young and vibrant team committed to building peace and hope in some of the hardest places. This role will stretch and challenge you — but it will also offer huge opportunities for personal and professional growth. It’s a role for someone who feels deeply called to serve God by walking alongside those often considered the least and the last in society, and who believes that real change happens through deep relationships and persistent hope.

Key Responsibilities of Programme Manager

• Lead the strategic development and delivery of our Brixton programme
• Manage a local team and foster a values-led, collaborative culture
• Oversee programme operations, safeguarding, finance and MEAL
• Build strong relationships with community partners and stakeholders
• Champion CHIPS’ Christian peacemaking ethos and relational approach

About You

We’re looking for a Programme Manager who:

• Has a deep, lived Christian faith and a heart for justice and reconciliation
• Has experience managing community or youth programmes
• Is a confident leader with excellent relational and organisational skills
• Understands the challenges facing young people and families in urban contexts
• Thrives in a role that blends strategy, delivery and day-to-day management

Details

• Title: Programme Manager (Brixton)
• Location: Brixton, London
• Hours: Full-time or 80% (28 hours min)
• Salary: £37,000–£41,000 (FTE)
• Start: September 2025
• Contract: Fixed term to August 2026 (with expectation of renewal based on funding)
• Application Deadline: Monday 7th July at 6pm

We are bold, we are brave and we’re not afraid to work differently. At All We Can, your working days will be filled with purpose and meaning as we work in partnership with local communities towards a more just world. Your work will play an important part in the wider ambition of the organisation. In this team, we value trust and accountability, inclusive decision-making, anti-racism and care. We also care for each other and create a sense of purpose-driven community.

When you join us, you will be: 

1. Leading the Churches Team to ensure the effective delivery of the fundraising strategy in an environment aligned with All We Can’s culture and team leadership principle.
2. Delivering speaking engagements at churches and at larger events.
3. Engaging with Methodist Church in Britain’s leadership and key stakeholders to inspire long-term commitment and support.
4. Analysing fundraising performance and making data-driven decisions to improve it.
5. Contributing to the leadership of the organisation through Quarterly Business Reviews and collaborating with colleagues to enhance the work of the organisation.  

To deliver the role successfully, you will need:

1. Proven fundraising experience, particularly in church, faith-based fundraising, including donor acquisition and regular giving programs, donor stewardship, and income growth strategies.
2. Experience of managing fundraising budgets
3. Understanding of All We Can’s unique partnership approach
4. Exceptional relationship management skills, with the ability to engage and inspire church leaders and congregations.
5. Experience leading and developing a team, with strong coaching and mentoring abilities and ability to set clear goals, drive performance, and foster a collaborative team culture.
6. Ability to analyse fundraising performance, using data insights to refine campaigns and maximise return on investment.
7. Deep practical understanding and relationships with the Methodist Church.

For full list of accountabilities and requirements, and the recruitment process, please see the application pack.

All We Can is an international development and relief organisation, founded by the Methodist Church in the 1930s, working to see every person’s potential fulfilled 

Why should you work with us?

• We pioneer locally-led partnership-based international development model
• Everyone’s welcome! At All We Can, everyone’s welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We’re committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone’s treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We’ll help you grow and develop

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers. We’ll not be able to score answers which say ‘Please see the CV’ or similar. 

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role or organisation, we encourage you to get in touch - if you wish to do so, 

Use of AI is monitored and if you have used it in your application, we ask that you declare in any case, but especially if you use it as a reasonable adjustment.

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

As Head of Corporate Partnerships, you will be responsible for delivering and growing voluntary income from The Childhood Trust’s Corporate and Commercial partnerships. Directly managing our two Corporate Partnerships Managers, you will develop strategic partnerships, secure funding, and cultivate relationships that fuel our mission.

We are looking for someone with the skills and experience to develop and execute a comprehensive Corporate Partnerships fundraising strategy aimed at driving significant growth in both new and existing partnerships. As well as lead the team in creating and implementing new stewardship initiatives and robust development plans that maximise partnership value and company engagement, aligning with both partner and organisational strategic objectives.

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

We will be holding interviews week commencing 4th August 2025.

Are you passionate about building safety and ready to lead from the front? This is a unique opportunity to make a lasting impact as the Building Safety Manager for YMCA Thames Gateway Group. In this role you'll have the exciting challenge of shaping and leading a team focused on responding to the increased importance of building safety and compliance. You'll oversee a diverse portfolio of 38 properties, ranging from hostels and self-supported accommodation to nurseries, youth centre, a gym, and a café. You will ensure the safety, compliance, and operational integrity of these sites, directly influencing the wellbeing of the communities and beneficiaries we serve. As part of this role, you will: Build and lead a team that responds to and manages safety and compliance issues across our properties. Influence change by embedding best practices in building safety and compliance. Be pivotal in ensuring a secure environment, meeting regulatory requirements while maintaining a community-focused approach. Join us at YMCA Thames Gateway Group and play a leading role in keeping our properties safe for everyone. This is your chance to shape the future of building safety within a mission-driven organisation.

About us

Balance is a creative and socially progressive charity in SW London looking for someone whose professional approach aligns with our values of Indepence, Empowerment, Partnership, Recognition and Sustainabilty. We are a growing business running strength based and person centred services across SW and Central London. 

About you

You will an enthusiastic and and independent creative professional with an ability to collaborate across our departmenal disciplines to shape our voice and public profile across a range of audiences. You may be an experienced professional looking for a move to the charity sector, a recent graduate looking for an opening to test your knowledge or someone with a commitment to transformative change and social inclusion for people living with a disability. 

If this is you we would like to hear from you.

About the role

Position: Communications Lead

Based: Flexibly from home and our corporate headquarters in Kingston upon Thames

Your Hours of work: Will be part-time based initially on 22 hours per week

Salary: £34,818 per annum paid pro rata based on a 22 hour working week.

Other Benefits include the following:

• 3% employers pension contribution
• A commitment to training and continual professional development
• Access to annual season ticket loan
• Flexible working
• Access to Blue Light Discount Card and other discount schemes
• Cycle to work scheme
• Free employee assistance programme
• A day off for your birthday in addition to a generous holiday allowance

How to apply: Please apply submitting a CV and Suporting Statement adressing clearly each area set out in the Person Specification.

About the Role

Its purpose and associated values

• Building partnership through training, insight and support across the charity’s functions in respect of its promotion, marketing and communications.
• Work with the charity’s leadership to build professional communications and social media outputs to widen our market position and business sustainability.
• Developing resources, templates and content that will empower our staff to work more independently to shape the public narrative of their work and its impact.
• A commitment to communicating and marketing a public narrative that show cases the charity’s work in empowering the people who use its services to live independent and validated lives.

Main Responsibilities of the Job

• Generate (or work with our managers to generate) engaging and accessible content for the charity across a range of digital and social media platforms.
• Lead on the collection and development of stories, as well as other content showcasing the quality of our work and its impact for those using our services.
• Work with colleagues to plan and coordinate communications around key milestones, launches, campaigns and events.
• Coordinate general communications and engagement planning with corporate and operational managers.
• Support the development and implementation of a communications and influencing plan as part of the charity’ corporate planning and strategic review process.
• Work closely with the charity’s corporate leadership to align messaging and communications activity across the business to help shape our working culture and values-based approach.
• Create compelling stories about what the charity does and the difference it makes in the lives of people who benefit from its services.

Analysis and data interpretation

• Provide overview and reporting on performance analytics related to the charity’s digital and social media outputs. Particularly against any benchmarks set at the commencement of any given financial year.
• Identify opportunities and development priorities for targeted and/or generic media output against any valuation of our performance metrics as reported above.
• Provide access and guidance on analytics and data metrics for departmental managers and leads to help shape future messaging and content generation.

Development Support

• To work closely with the charity’s leadership, its managers and operational leads in shaping our communications messaging and output.
• To design training and support to grow internal capacity across the charity in how to get the best out of our communications and social media tools.
• Monitor departmental social media and communications output and help shape their approaches to messaging what their services do and to whom.
• Develop plans, campaigns and promotional activity based on an understanding of the charity’s values, it target audiences and its strategic priorities for growth and sustainability.

Behaviours and Values

• To provide meaningful support to the organisations outward facing and public activity, promoting both its person-centred and strengths-based approach to its work.
• Maximise their role to facilitate the inclusion of people using our services in shaping a public narrative of their lives and the positive contribution they make to the communities in which they live.
   

Communication

• To model professional and effective communication skills professionally with all internal and external partnerships, representing the charity and its corporate position at meetings and events when necessary.
• To demonstrate flexibility in communication style as appropriate for different audiences, including the people we support, their families, internal colleagues, and colleagues from our Health & social care partners. Showing an awareness of people’s communication needs and adjustments that may need to be made.
• To demonstrate and model a consistent professional approach in communication via the multiple tools related to their post.
• To be a great listener including demonstrating a proactive approach to supporting a range of stakeholder in expressing their wishes and views.

 Additional responsibilities

• To demonstrate continued commitment to own personal development and learning.
• To attend reviews and meetings as required, and chair meetings where necessary.
• To maintain confidentiality and to ensure that access and sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.
• To work in accordance and support the implementation of Balance policies, procedures, values and commitment to equality and inclusion.
• Any other duties commensurate with the grade of the post, as may be required from time to time.

Background to Role

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise, and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions.  They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

About the Role

We are looking for an experienced and enthusiastic Manager to lead our Healthier Lifestyle team which includes a team of 3 part-time Project Officers, one Dementia Support Officer, Dementia Project officer and a great team of volunteers. Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well”

An important element of this role will be looking for opportunities to develop existing services and to introduce new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

• Oversee effective data recording for monitoring and reporting.
• Monitor outcomes and impact and prepare reports on the projects progress for Commissioners, Funders and AUKC Trustee Board
• Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
• Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
• Attend leadership team meetings, staff meetings and joint working parties and project groups as appropriate.
• Implement Age UK Croydon's Equality and Diversity Policy and ensure that equality and diversity principles are incorporated into the planning, delivery and monitoring of services.
• This list is not exhaustive. 

Closing date for applications: 9am, Tuesday, 15th July 2025

Interview Dates: Wednesday, 23rd July 202

This is a permanent full-time role, home based with regular UK wide travel.

This is a key role supporting the NFF team to amplify the experience of flooded people and the work of the National Flood Forum.  We’re looking for a proactive and people-focused Communications & Campaigns Manager to join our team. This role will support national campaigns, amplify our key messages and activity across regions, platforms and stakeholders. You will be a key contact and will help us tell powerful stories about flooding and flooded people.

Responsibilities

Responsibilities

Strategic Communications & Storytelling

Proven experience translating community activity and project work into compelling stories and campaigns that amplify the voices of those affected by flooding.

A track record of contributing creative ideas to increase awareness of an organisation’s work and impact.

Demonstrated ability to adapt messaging effectively for diverse audiences, including policymakers, partners, media, and communities.

Content Creation & Digital Media

• Create engaging digital and written content, including newsletters, blogs, website content, case studies, and social media posts.
• Support and build on the development of the NFF’s website
• Drive integrated campaign work by aligning digital, press, and stakeholder communications.
• Identify and utilise external opportunities (e.g. climate events, flooding anniversaries, policy milestones) to share relevant content.
• Create a bank of case studies to highlight the issues flooded people face.

Campaigns & Public Engagement

• Proven experience coordinating campaign timelines and content plans to support effective campaign delivery.
• Experience reporting on campaign performance and reach, with the ability to support teams in evaluating impact.
• Demonstrated skills in organising, planning, and supporting events—both online and in person—to help regional teams effectively share their work.

Media & External Relations

• Identify and cultivate relationships with the media, write press releases and media materials and identify case studies or spokespeople.
• Build strong working relationships with community flood groups to help them share their stories in the media.
• Monitor media coverage and engage with media opportunities aligned with NFF’s mission.

Internal Communications & Capacity Building

• Work with the leader team to manage the internal communications and support staff with templates, messaging guidance, and digital tools.
• Produce and distribute the internal newsletter, gathering updates and impact stories from teams and regional staff.
• Support staff and volunteers with communications training and briefings to build confidence and skills.

Knowledge Management & Brand Consistency

• Keep internal communication and campaign assets up to date.
• Feed insights from staff and communities into the improvement of communication tools and templates.
• Work to ensure consistent branding and accessibility across all channels.

Day-to-Day Activities

· You will create content for a variety of audiences and stakeholders in a number of different formats  

· Working with colleagues you will drive forward and support social media management

· You will work with the team to help shape and deliver campaigns on the issues that matter most to flooded people

· You will support the development of the NFF’s website & support digital updates

· You will be the main point of contact for local and national media and public relations

· You will carry out Internal Communications

· You will carry out Monitoring & Evaluation activity to ensure campaigns are effective and impactful

· You will ensure that all communications meet any regulatory and compliance requirements

Skills & Knowledge

Communication: Proven ability to write effectively for diverse audiences, including media, online platforms, political stakeholders, and internal teams. Skilled in building and maintaining strong relationships.

Storytelling: Outstanding storytelling skills that vividly bring to life the lived experiences of people affected by flooding.

Stakeholder Management: Demonstrated expertise in partnership working and managing a range of stakeholders.

· Empathy: Strong ability to empathise with individuals and communities impacted by flooding.

· Organisation: Highly organised, flexible, and capable of operating at a senior leadership level.

· Collaboration: A collaborative team player with a solution-focused approach.

· Experience: Relevant degree or equivalent practical experience in the field.

How This Role Contributes to Our Strategy

• Raising the NFF profile: Ensuring the work of the NFF and the experience of flooded people is amplified.
• Partnerships: Developing strong relationships with partner organisations.
• Collaboration: Fostering a collaborative approach within the organisation.

The Role

Are you ready to make a difference? Join us at Southside Young Leaders Academy (SYLA) as our Programme Officer! We’re looking for a dynamic individual bursting with energy and enthusiasm who thrives in a collaborative environment. In this pivotal role, you will play a key part in planning and delivering our innovative leadership and education programmes while contributing to the overall operations of our charity.

At SYLA, we are dedicated to addressing social and educational inequalities by empowering Black African and African Caribbean boys. Through our comprehensive character education, life skills training, and academic support, we nurture resilience and leadership skills that enable our young leaders and their families to flourish.

If you have a can-do attitude and a passion for supporting youth empowerment, we want to hear from you! Join our team and be part of a transformative journey.

To take on this exceptionally rewarding challenge, you will require:

• An understanding of the barriers faced by young people, particularly those from the demographics that we work with
• Experience working with children and young people
• Exceptional organisational skills with the ability to prioritise workload and take on a range of tasks in a fast-paced working environment setting
• Impeccable IT skills with the ability to confidently use spreadsheets, emails, and databases effectively
• Ability to communicate effectively with people at all levels in an organisation, work collaboratively as part of a team and liaise with external stakeholders in a professional manner
• Excellent oral and written communication skills
• Ability to work independently, showing initiative and delivering to tight deadlines
• Ability to understand and work with people from different cultures and backgrounds
• Ability to work flexibly and offer help to colleagues when needed
• Understanding of Data Protection and confidentiality
• High emotional intelligence, integrity and resilience
• Availability to work on Saturdays during term time

In return, you can expect:

• Flexible working including hybrid working
• 25 days annual leave (plus Bank Holidays), a bonus day on your birthday and discretionary company closure days between Christmas and New Year
• Pension with employer contribution
• Access to Employer Assistance Programme and wellbeing support
• A friendly, diverse, and supportive staff team and Board of Trustees

We are offering an initial 18 month contract for this post with the intention to make it permanent.

Job Description

See the attached Programme Officer application pack for full job description and person specification.

Closing date: 8.00am 22nd July 2025

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Overview

We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.

As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges. You will build trusted relationships through home visits, school meetings, and practical support—empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.

Job Title: Floating Support Worker

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement

Contract type: Full Time, Fixed Term Contract (Until March 2026 with possibility extension of contract dependent on funding)

Hours: 37.5 hour per week

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of  domestic abuse survivors, to embed best practice across our communities.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.

Successful applicants will be expected to work within Refuge’s Values and Behaviors Framework and demonstrate these in their everyday work.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 11 July 2025

Interview Date: 21 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.