Supporter engagement officer jobs in mayville estate, greater london

Us

Population Matters is an environmental and human rights charity, working to ensure that our population can co-exist in harmony with nature and prosper on a healthy planet.

Our vision is of a world in which our human population lives fairly and sustainably with nature and each other.

Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision a reality as quickly as possible.

You

Have you recently completed a Masters with a substantial research component? Do you have experience originating, facilitating and conducting original research? Do you have a good understanding of statistical methods and want to help put your skills to use to help address some of humanity’s biggest challenges?

We have just entered a new five-year strategy period and are looking for someone to join our expanding Research Team, which both commissions and conducts research. We are a growing organisation and will be further expanding internationally over the strategy period.

If your application is successful, you will join a unique, research focused and data driven organisation.  

How we’ll do things

Population Matters is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law.

If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please email the recruiting manager, Joshua Hill, via our switchboard.

Please apply by sending a CV (no more than two A4 pages) and covering letter (no more than two A4 pages), addressing the Job Description and, in particular, the Person Specification.

We will use blind recruitment practices to minimise unconscious bias.

The deadline for applications is midday on 31st May. We will hold first interviews on the 4th May, remotely, with Joshua Hill, Chief Research & Operations Officer, and David Samways, Editor of the Journal of Population and Sustainability. We will hold second interviews on the morning of the 5th June, remotely, with Josh Hill and Jameen Kaur, Director of Influence and Advocacy.

Thank you for your interest in Population Matters.

As a key member of the newly formed Programme Delivery Team, you will contribute to the growth, reach, and impact of Leadership Skills Foundation programmes among underserved and under-represented individuals and communities. Your work will play a vital role in benefiting thousands of young people across the UK.

We are looking for an energetic and innovative relationship-builder who can establish and manage partnerships with local community groups across England.  Through strong relationship management, you will play a key role in identifying learnings through the programmes delivery and will be confident to use the learnings to influence future strategy and delivery plans.

The role requires someone who is excited by the challenge of trying new things and working differently through a test and learn approach.  You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive social difference to the individuals and groups benefitting from our programmes.

The role will initially be a fixed term contract (to July 2027) but we aim to secure further funding for the role to extend. 

Main duties and responsibilities

Responsible for co-ordinating, engaging and managing multiple local community organisations across c. 5-7 locations in England to deliver leadership programmes with identified target audiences, groups and individuals.

Design, develop and manage a delivery plan for the Programme, which engages key stakeholders, and is based on the principles of co-creation, trust and flexibility.

Support identified stakeholders to test adapted leadership skill programmes and learn from the delivery to inform future delivery.

Through learnings from local delivery partners and working with research colleagues, develop a shared understanding of the needs and barriers young people in underserved communities face in accessing leadership skill development and volunteering opportunities.

Work with colleagues in the Innovation team to provide support to local delivery partners to address and overcome these barriers to engage the target audiences.

Deliver training, support and orientation to local delivery partners

Work with the Programme Research Manager to establish a delivery feedback loop to inform the development of learning resources and programmes to overcome the needs and barriers young people in underserved communities face. 

Provide opportunities for the research plan, developed by the Programme Delivery Research Team, to be implemented to drive the improvement of strategic, business and operational planning and delivery.

Provide connectivity between your work/engagement with delivery centres and the work of the Business and Market Development Teams. 

Work with the Programme Research Manager to capture and share best practice to support the wider adoption across community and partner networks. 

Work collaboratively to successfully influence and deliver agreed programme objectives and key results.

Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with.

Key Relationships

Internal

• Head of Programme Delivery (line manager)

• Programme Delivery Research Manager

• Programme Delivery Research Executive

• Innovation Officers

• Finance Manager

External

• Local delivery centres and partners

• Strategic partners including organisations such as Sport England and Active Partners

• Research and insight partners

Skills, experience and knowledge

Essential

• Strong experience of proactively supporting and managing local and regional stakeholder relations.

• Experience of working with community organisations and good understanding of the voluntary and community landscape

• Experience of supporting individuals/teams and organisations to deliver projects and programmes.

• Confidence to act as the lead contact point for the local delivery of a nationally funded programme.

• Experience of working flexibly, responding to need and opportunities

• Familiarity with delivering and carrying out operational workplans and working collaboratively with teams to achieve them

• Effective resource management

• Analytical thinking and evaluation skills- experience of using data and insight to learn, adapt and tell stories 

• Strong interpersonal, presenting and communication skills with the confidence and ability to adapt styles to different groups. 

Desirable

• A proven track record in leading and delivering purpose-driven programmes.

• Experience of delivering/managing test and learn projects

• Experience of working with under-represented/under-served young people

• Experience of Place-based working and community development

• Experience of supporting programme innovation, development, and design. 

• An understanding of the sport and physical activity landscape in England.

• Experience of delivering informal education, employability or skill development programmes

Personal qualities

• A people- person with strong interpersonal skills to initiate, engage with and build strong and impactful relationships with a range of external stakeholders.

• A confident, collaborative individual that wants to lead and make a positive social difference.

• Effective and confident communicator, able to inspire and engage stakeholders.

• Detail-orientated, organised and capable of balancing multiple and complex priorities.

• A team player, flexible and able to respond positively to evolving opportunities and challenges in a fast-paced environment. 

• Optimistic and energetic outlook, keen to maximise the positive change that the programme can deliver.

• Self-starter and independent thinker; able to solve problems and instigate solutions.

• Takes initiative and responsibility for their own workload.

• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.

• The ability to multi-task and manage partner relationships at various stages

• Comfortable working from home, with regular travel across England as required

We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £43m.  Guided by the Parkinson’s community, we’ve shaped our strategy ‘Every Parkinson’s Journey’ for 2023 to 2026’.  Our strategic aims are focused on improving access to health and care; improving our community offer and continuing with our groundbreaking research.

About the role

Our people are critical in helping us to achieve our strategic aims. We want to continue to develop and maintain a culture that is empowering, where all staff and volunteers feel supported and valued. 

We are looking for an experienced Head of People to deliver both strategic leadership and operational excellence across all people functions. 

Leading a team of 11, you will provide strategic business partnering and support across the organisation, ensuring the quality of experience and wellbeing of everyone that works at Parkinson’s UK, driving forward a culture of listening, and supporting our people to embrace and deliver change. 

What you’ll do:

• Lead, coach, mentor and develop the People team and People Partners to deliver the operational and strategic people requirements across the entire people portfolio

• Work in partnership and provide coaching, direction and support to Executive members (including the CEO) and leaders to enable them to deliver their teams plans and strategies

• Provide professional people advice, guidance and support with an up to date employment law input on a wide range of strategic and operational people issues. This will include leading on complex areas of change and providing guidance on employee relations cases

• Manage the people and establishment budgets and plans, setting the annual process ensuring effective financial control through the monitoring and review of the monthly management accounts.

• Work in partnership with the Associate Director of People & Culture in delivering the strategic agenda, People & Culture Strategy.

What you’ll bring:

• Proven experience working as a People lead that includes, strategic Business Partnering and organisational change and restructures 

• Demonstrable experience of managing complex employee relations issues including disciplinaries, grievances, appeals and performance management. This includes ETs and the interpretation of legislation for the purposes of internal policies and advice 

• Proven experience of coaching and leading teams of professionals 

• Experience of influencing and challenging executives within an organisational setting 

• Ability to resolve difficult situations and problems that are people focused with proven attributes and approaches to reach logical, fair and inclusive outcomes 

It’s a particularly exciting time to be joining Parkinson’s UK as the Board and Executive Leadership Team will be starting to shape our new strategy for 2027 onwards.  We would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home up to two days a week. You’ll be required to cover your own travel expenses to the office.

Interviews for this role will be held on:

• 04 June - for a brief 1st stage interview

• 16 June - for a 2nd stage interview and assessment process

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

About: All Ways Network (AWN) is a second-tier support organisation dedicated to empowering charities/not-for-profits (NFPs) that work with Muslim communities across the UK to become more fundable. We aim to enhance their capacity, sustainability, and impact through tailored support, resources, and strategic partnerships. 

Position Overview: The Funder & Engagement Officer will play a pivotal role in bridging the gap between funders and the charities we support. This position is responsible for enhancing funding awareness, establishing and nurturing strategic partnerships, and providing comprehensive support to our network of organisations. As this is a new position at AWN, we encourage applications from individuals who are confident in navigating new ground and keen to help define the role’s impact.

Key Responsibilities: 

Fundraising Support: 

• Provide personalised consultations to charities/NFPs we work with to develop and refine their grants and trusts strategies. 

• Assist charities in identifying funding opportunities and preparing compelling grant applications. 

• Organise and conduct workshops and training sessions on fundraising best practices, funder engagement, monitoring and evaluation, and grant writing. 

Relationship Building: 

• Establish and maintain strong relationships with a diverse range of grant funders 

• Facilitate strategic partnerships between member charities, infrastructure groups, and funders. 

• Represent AWN at relevant networking events, conferences, and meetings to promote the interests of our member organisations.

Resource Development: 

• Create and disseminate practical resources, toolkits, and guides to support charities. 

• Develop materials that highlight successful case studies and best practices within the sector. 

Monitoring and Evaluation: 

• Implement a robust monitoring and evaluation framework to assess the effectiveness of fundraising efforts and support provided. 

• Collect and analyse data to track progress and make informed recommendations for improvement. 

Communication and Reporting: 

• Prepare regular reports on activities, outcomes, and impacts for internal and external stakeholders. 

• Maintain clear and consistent communication with a network of service users/charities to ensure their needs are met and feedback is integrated. 

Any other duties reasonably expected within the scope of the role

Qualifications and Experience: 

• At least 3-5 years of experience in fundraising, grant management or not-for-profit management. 

• Proven track record or strong knowledge of successful grant writing and fundraising initiatives. 

• Strong understanding of the funding landscape and the unique challenges faced by charities serving Muslim communities. 

• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. 

• Demonstrated ability to develop and deliver effective training and capacity-building programs. 

• Proficiency in using digital tools for remote work and virtual collaboration. 

• Commitment to AWN’s mission and values, with a proactive and results-oriented approach. 

• Excellent written skills. 

• Comfortable in public speaking. 

• Proactive in creating and developing this role. Can confidently work independently. 

• Ideally the person should live in or the surrounding areas of London. We currently don't have an office space but we are forming a London team.

Benefits: Pension + 30 days holidays (including bank holidays and x2 days for Eid)

How to Apply: Interested candidates should submit a CV and a cover letter outlining their qualifications and experience by Monday 9th June 2025 at 5pm.

Interviews to be held in-person on w/c Monday 16th June 2025, based in a London Office. Successful candidates will be notified. 

If you have any queries about the role, salary, remote work etc, please contact us.

Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our Westfield Health Cash Plan.

We are looking to recruit a full-time officer to join our Charitable Services team delivering employability support for individuals with a sight and hearing loss across Greater London.

We are seeking a good self-motivated planner with experience of employment services who can develop our delivery of the service across London, helping people to identify and reach their chosen goals. You will have a good track record of delivering support in one to one situations and also in group settings, both face to face and online.  You'll also need to be an effective networker who can create and maintain relationships with a wide range of partner organisations.

The people we support have varying degrees of sensory loss, from the mild to the more profound.  We are committed to respecting and celebrating the unique personalities and aspirations of each individual as we work with them to identify the most empowering bespoke action plan for them. 

Please note that prior experience of working with people with sensory loss is helpful but not essential for this role, as all relevant training will be provided.

Contact us for further details of the job role on 0800 132 320.

The Company

We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.

Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 450,000 people are affected by sight and hearing loss in the UK.

Schedule:

• Day shift
• Weekdays

Work authorisation:

• United Kingdom (required)

Work Location: Office based in central London with regular independent travel across Greater London required.

Application Instructions

To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability. AI generated letters will be overlooked.

About Us
The Microbiology Society is a membership charity for scientists interested in microbes, their effects and their practical uses. It is one of the largest microbiology societies in Europe with a worldwide membership based in universities, industry, hospitals, research institutes and schools.

Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.

Read more about our Mission and Values on our website.

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

About You
The Policy and Engagement Manager is responsible for the development, delivery and evaluation of the Society’s growing policy and engagement programme.

This role will report to the Head of Engagement and Storytelling, with managerial responsibilties for the Policy and Engagement Officer, and will have responsibility for leading the development and coordination of key strategic policy and engagement activities, including progressing external scientific and higher education policy for the Society and promoting the importance of engaging in policy-making to members of the Society.

Suitable candidates will have experience in developing evidence-based policy, including in research, innovation and higher education policy. They will also have excellent communication and organisational skills, and the ability to manage and build effective relationships with key stakeholders engaging in the Society’s activities.

Please note that the organisation operates a hybrid working policy.

For more information about the Society, please visit our website.

Our generous benefits package includes;
• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care

To Apply

Please attach your CV and Cover Letter.

Please note that only shortlisted candidates will be contacted.

Closing date: 15th May 2025.

It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.

The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

*Please note - interviews for this role will be held on Thursday 5th and Friday 6th June

Job specification

Team: Fundraising

Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. Required to be in the office at least 2 days per week, including Wednesdays (all-staff office day)

Duration: Permanent (with six months’ probation)

Reporting to: Senior Fundraising Manager

Hours of work: 35 hours per week, Monday to Friday

Salary: £29,060 - £32,700 depending on experience

Overview of the role

As the Fundraising Officer, you will play a key role in delivering a range of fundraising appeals and our individual and regular giving programmes. This position also provides plenty of variety and the opportunity to support and develop skills across several income streams. The Fundraising Officer will work collaboratively with the Fundraising and Communications teams and closely with the Senior Fundraising Managers.

 What you will do as part of our team

Fundraising activities

Individual Giving

· Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships

· Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship

· Maximise engagement and retention of individual supporters (giving at a lower to mid level) by prompt thanking, excellent stewardship and building effective donor journeys

Fundraising Appeals

· Manage Glass Door’s direct marketing appeals including our flagship annual Christmas appeal – taking the lead on the direct mail and email campaign

· Lead on content development, and implementation of donor segmentation based on giving history, preferences, and engagement levels

· Work closely with the Communications Team to deliver a robust communication plan – actively taking part in the case studies, content creation and digital campaign plans (social media and website)

· Create and implement a follow-up communication plan to thank donors and provide updates on the impact of their contributions

· Undertake evaluations of each appeal’s performance metrics and donor responses to refine future appeals

Fundraising support

· Monitor the Fundraising inbox and respond promptly to ad-hoc queries from individual donors or prospects

· Support the Senior Fundraising Managers with research into current and prospective donors, and compile information to support funding applications and reports

· Thank and steward in-memoriam gifts

· Support the wider team at events e.g. Sleep Out, Christmas Carols and other supporter events

· Opportunity in due course to work towards managing a small portfolio of trusts, foundations and other grant-making bodies which would involve drafting applications and meeting reporting requirements (depending on interest and aptitude)

Fundraising Administration

· Create and update donor records as required on Access Charity CRM database , ensuring relevant records are kept up to date, accurate and consistent at all times.

· Work with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in the CRM database, banking cash, setting up Direct Debits and acknowledging/thanking donors via email or post.

· Ensure all fundraising activity is compliant with relevant charity and statutory legislation, and the Fundraising Code of Practice

Person specification

Essential

Knowledge and Experience

· Demonstrable experience in a fundraising role

· Understanding and experience of developing and stewarding supporter relationships

· Experience of project management

· Experience of using a fundraising database to segment and select data, produce reports and analyse information

· Experience of copywriting to produce fundraising letters and other materials

Skills and aptitudes

· Strong research, analysis and numeracy skills

· Excellent attention to detail, taking pride in work at all times

· Excellent verbal and written communication skills with a professional telephone manner and the ability to adapt style appropriately

· Ability to work under pressure, manage time effectively and prioritise a varied workload

· Strong interpersonal skills and the ability to build relationships with a wide range of people from a variety of different backgrounds

· Competent IT skills in standard Microsoft packages (Word, Excel, PowerPoint and Outlook) and CRM/supporter databases

Personal attributes

· A confident self-starter with a positive approach who takes the initiative to get things done

· Highly organised with an ability to prioritise and work independently through a calendar of deadlines and goals

· Able to work collaboratively within a team, as well as with different colleagues from across an organisation

· Being compassionate, insightful and sympathetic to the challenges faced by people experiencing homelessness with a passion to help improve their lives

· Willingness to work flexible hours occasionally, for example at evenings and weekends

Desirable

· Experience of project managing direct marketing activities and campaigns.

· Experience of working with Mailchimp and Access Charity CRM

· An interest in developing skills and securing income from trusts and foundations

We are looking for an experienced and passionate Membership Officer to work as part of our Fundraising Team, in our Office in London.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The objectives of the fundraising team are to generate additional income for the charity so that they can continue to provide and develop services to those severely affected by mental illness. We operate under the guidelines from the Fundraising Regulator and abide by the Fundraising Code of Practice.

How you will make a difference

Our members are central to our past and our future. Formed by carers of people living with a diagnosis of schizophrenia in 1972, our first members laid the foundations for the Charity that exists today, which now helps thousands of people severely affected by mental illness.

Our many thousands of campaigners, supporters and donors, along with our members, give Rethink Mental Illness its mandate. Members are an important source of volunteers for our governance and peer support groups. They help shape the direction of our work through our Annual General Meeting (AGM) and the work of the Board of Trustees and other committees. Membership also provides people with a sense of community and belonging to our organisation that helps them to cope with the demands of living with severe mental illness, whether they have direct experience, or are a carer, relative or friend.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

Programme Delivery Officer

Department

Operations & Programmes

Reporting to

Director of Operations & Programmes

Managing

None

Location
This role is hybrid, with a requirement to work from the office (near Moorgate, London) a minimum of two days per week.

Travel Requirements
This role requires flexibility for occasional work on evenings and weekends. With some national travel to events as business needs require.

Main relationships

Director of Operations & Programmes, Head of Operations, Partnerships Project Manager

Benefits

· Salary £34,000

· 30 days leave (plus Bank Holidays)  

· Bupa Health Cover

· Matched company pension scheme

· Life assurance cover offering 4x death in service benefit.

· Company sick pay

· Training and development opportunities

· Learning and Wellbeing Grant 

· Employee assistance programme

· Season Ticket Loan

· Perks and discount platform

About us

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information and advice and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

Our Vision:  Working together to reduce alcohol harm across the UK.

Our Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

· Public-facing campaigns and digital services, information and guidance

· Evidence-led advice to governments and industry

· Independent research, consumer insight and evaluation

Our Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity
 

Purpose of the role

Reporting to the Head of Operations and working collaboratively with the Partnerships Project Manager, the Programme Delivery Officer will play a crucial role in the day-to-day programme management of the organisation’s programmes and partnership delivery.

This role will also involve strong elements towards cultivating relationships with key external partners, including businesses, non-profits and other stakeholders, to enhance organisational initiatives, drive growth, and ensure long-term collaboration. Providing rigorous operational support and programme administration as needed.

Main Duties and Responsibilities

· Provide comprehensive support to the Partnerships Project Manager

· Build and maintain strong relationships with current and potential new partners to maximise engagement and collaboration.

· Act as a point of contact for partners and project/programme stakeholders.

· Assisting with programme and project initiation, such as design and planning.

· Assisting with programme and project delivery, such as: updating progress, resolving problems, ordering content and collateral, and supporting with other delivery tasks.

· Data analysis and programme reporting, preparing partner reports and tracking performance.

· Organise and deliver outreach and engagement activity (such as running stalls at events) to partners, community groups and local charities.

· Travel to engagement events across the UK

· Represent and advocate for Drinkaware at partnership or public meetings and events.

· Coordinate with various departments (marketing, communications, partnerships, etc.) to ensure smooth implementation of partnership initiatives.

· Organise and support meetings (such as working groups and board meetings), providing comprehensive minutes capturing actions and decisions

· Provide effective facilitation of workshops and focus groups, managing the end to end client feedback process to internal stakeholders

Accountable for:

Delivery of partnership projects & programmes

PERSON SPECIFICATION

Qualifications and/or experience

Experience of partnership or programme delivery

Essential Criteria / Key Skills

1. Ability to multitask and manage several partnerships simultaneously

2. Strong communication and interpersonal skills, with the ability to build rapport and trust with partners at all levels.

3. Experience of organising small events and workshops

4. Experience of writing clear, concise, reports and accurately maintaining  documentation

5. Attention to detail and foreplaning

6. Experience of a broad range of software packages including Word, Excel, PowerPoint

7. Strong analytical skills and presentation of data.

8. Experience providing administrative support.

9. Ability to work on your own and take initiative.

10. Ability to travel across the UK as necessary to attend events and meetings

11. A positive ‘can do’ attitude

12. Emotionally intelligent and resilient when under pressure.

13. An energetic and committed ambassador for Drinkaware, our mission and values

Special features of the role

This role requires flexibility for occasional work on evenings and weekends. With some national travel to events as business needs require.

How to apply: maximum 2 page A4 cover letter explaining your motivations for applying for the role at Drinkaware and outlining how they meet each point on the person specification. CV's only will not be considered.

The British Psychological Society is the membership and representative body for psychologists and the wider psychological professions.  We're a forward-facing voice that helps to influence a psychological approach to policy-making that puts people first. Community is at the heart of everything we do - we make it easy to connect and collaborate with other members.

We are seeking a Social Media and Online Communities Officer to join our friendly and supportive Digital team at the British Psychological Society, to cover maternity leave on a 12-month fixed term contract. This busy team is responsible for developing, testing, and implementing a strategy to reach and engage target audiences through digital channels like web, mobile, and social.

The role is responsible for:

• Devising and delivering engaging content for social and online communities, ensuring consistency in terms of style, quality and tone of voice
• Supporting the launch of new online communities for our members
• Proactively exploring new and innovative visual approaches and techniques for storytelling on social
• Keeping up to date with social algorithm and platform changes, testing and learning to optimise content and reporting findings to the team
• Delivering video content that engages and educates, including explainers and case studies
• Supporting the Social Media and Online Communities Manager in planning and implementing a member engagement strategy to drive increased engagement and member growth of the BPS’s online communities.

To be successful in this role, you will need:

• A passion for all things social media, and a knowledge of the latest trends and best practice
• Demonstrable experience of online content development, including writing for online channels; able to provide examples of accessible, inspiring content which measurably drive action
• Experience of digital asset creation using photo and video editing software (Premiere Pro, InDesign, Photoshop)
• Experience of using a social media scheduling platform
• Excellent written, verbal and visual communication skills
• To be creative, enthusiastic and able to build strong working relationships.

It goes without saying that you should have an interest in the field of psychology and its impact upon society. 

We offer a friendly, values led working culture with an excellent benefits package which includes:

• Agile & flexible working 
• Generous leave entitlement 
• Occupational pension scheme 
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations 
• Tailored learning & development 
• Employee Assistance Programme
• Life Assurance Scheme 
• Discounts scheme with national organisations 

How to apply 

To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile by 23.59 on Sunday 25th May 2025. 

Short-listed candidates will receive a creative task to complete, prior to interview selection. Interviews will be held on-line, w/c 16th June, with the aim of starting the role towards the end of July.

For further information about the role, please see full details on our website under jobs at the BPS.

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are unable to sponsor people requiring a work visa and are therefore only able to accept applications that can demonstrate a right to work in the UK. 

If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion. 

Our London, South-East & East Region has a new opportunity for an Executive Officer. You will be responsible for supporting effective grant-making across the region, helping us to distribute over £130m to good causes throughout the region.

As an Executive Officer, you’ll be part of a driven and passionate team, led by a Senior Head of Regional Funding. Within the team there are 2 Senior Grant Making Managers, 10 Funding Managers, 40 Funding Officers as well as 1 other Executive Officer. You will report into a Funding Manager and work both remotely and be based for some of the time in the London Office (located near King’s Cross Station). There will be some occasional travel to other locations across the region throughout the year. 

Organising will be at the heart of your role and you will be in regular contact with the team across the region. The key duties of the role include:

· Supporting the Senior Head of Regional Funding, managers and their teams.

· Administration of our grant making database using Salesforce.

· Diary management for Senior Head of Regional Funding and Senior Managers.

· Organising, supporting and minuting a range of regular online and meetings face to face.

· Responding to customer enquiries made to the region.

· Supporting teams with stakeholder engagement.

· General administrative and facilities support.

 The role is London based and there will be an expectation that Executive Officers will be based in the office around 2 days a week.

Interview Date: Week commencing 9th June – Virtual, one stage process

Location: Hybrid, flexible working, London based, Office - circa 2 days per week

On application, please align your supporting statement to the criteria below

Essential:

· Excellent organisational skills and attention to detail with the ability to plan and proactively manage competing demands.

· Excellent verbal and written communication skills.

· Experience of working in a customer facing role and working in a team.

· Good IT skills, including Microsoft Office.

· Ability to collate information to produce accurate meeting minutes.

Desirable:

· Ability to handle sensitive information with discretion and sensitivity.

· Previous voluntary or work experience in the charitable sector.

.       Diary management experience.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

As a member of the Joint Leadership Team, the post-holder will contribute to the leadership, planning and delivery of cross-team projects, helping to influence and meet the charity’s strategic objectives. Specifically, they will lead projects and programmes to deliver improvements in quality and standards of health services for people affected by Crohn’s and Colitis. In doing so, they will work closely with not only the  Director of Services & Evidence and Heald of Health Services, but also external stakeholders including health and social care organisations, academics, researchers and other charities.  The post-holder will also be actively involved in leading, supporting and developing the Health Services team.

About You

Ideally educated to degree level or equivalent, you will have experience of delivering health service projects and programmes and have come from a health services or medical charity background. You will be adept at developing operational performance metrics, strategies and objectives and have a proven track record in developing strong working relationships with external stakeholders. Whilst not essential, experience of managing and leading a team would be beneficial, as would be an awareness and knowledge of the needs of people affected by Crohn’s and Colitis.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be times when you will need to travel to events/conferences. You will be required to attend two Directorate days each year and occasional face-to-face meetings with your team or our partner agencies. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

 We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

We are looking for an inspirational, qualified trainer/practitioner with experience and knowledge of health and social care provision and management theory to develop and deliver training to our bright and enthusiastic staff teams. This is a central role within our staff development team.

Working closely with the Head of Engagement & Learning, the Training Manager and other key personnel, you will develop and participate in employee learning and development programmes relating to all aspects of service provision. Developing and delivering staff education and skills enhancement and development opportunities in accordance with Care Quality Commission, Skills for Health, Skills for Care, national occupational standards and NICE guidelines.

As part of a fast paced team, and as a self-directed practitioner, you will inspire and develop a workforce focused initiative to enhance the skills and knowledge of the national health and social care workforce.

Come and join an inspirational team of practitioners dedicated to enhancing the knowledge and skills of our workforce and the lives of our service users.

As a proud Stonewall Diversity Champion we actively encourage applications from the LGBTQ+ community.

Interview Date: 29 May 2025

Vacancy Reference Number: 84055

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK