Supporter experience assistant jobs

Vibrance has a rewarding opportunity for a Finance Assistant to join our exceptional team in Bethnal Green, London. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £22,308 - £22,721 per annum, plus benefits.

Vibrance is a registered charity supporting adults with additional needs in London and Essex.

We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.

Vibrance is a great place to work and grow. We are proud to be accredited with the Investors in People Silver award.

Vibrance is happy to support candidates who are or wish to study for AAT qualifications.

About the Finance Assistant role:

You will support the day to day running of the Finance Team ensuring that tasks such as posting invoices, reconciling customer accounts, supporting credit control and casing non-payment are carried out in a timely and accurate fashion.

Skills and experience of our ideal Finance Assistant:

• Enthusiastic, committed fast learner
• Experience of working in an office environment
• Good organisational skills and ability to prioritise
• Attention to detail
• Basic understanding of bookkeeping and accountancy procedures
• Ability to work with sensitive and confidential information
• Experience working to deadlines

In return for your skills, knowledge, and experience, our Finance Assistant will enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Casual dress code
• Pension scheme
• Rewards and recognition for your service
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• Long Service Awards

To join us as our Finance Assistant please click apply below – we’d love to hear from you!

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

Position

The Psychologist will deliver high-quality, evidence-based psychological interventions, providing psychological assessments, formulations, and therapeutic support to asylum seekers and refugees with complex trauma-related mental health needs. This role will focus on the delivery of trauma-informed care, including interventions such as Trauma-Focused Cognitive Behavioural Therapy (TF-CBT) and Narrative Exposure Therapy (NET).

Hours: 37.5 hours per week

Duration: 12 months FTC, with possibility of 3-year extension (subject to project funding)

Location: Birmingham/Sandwell (5-day in-person role working in the project clinic)

Salary: £46,784.49 - £57,181.04 per annum

Job Purpose

The psychologist will work within a multidisciplinary team, collaborating closely with caseworkers, assistant psychologists, and other stakeholders to ensure the integration of psychological services into broader psycho-social support. A key responsibility is supporting and supervising assistant psychologists in the delivery of interventions, ensuring adherence to evidence-based practices and the service’s ethical standards. 

Are you someone who is looking to kick-start a career in finance within an exciting and growing charity?

Prospectus is delighted to be working with our client who are looking to add a Finance Assistant to their finance team. This exciting opportunity is offered on a permanent and full-time basis (35 hours a week). The role is offered on a hybrid working basis (1 day a week at the Central London office). The salary for this role is £28,000 FTE.

The organisation is a children's charity that strive to help children in their early years develop strong foundations for life and learning. They build capacity in communities by supporting parents and carers and enable collaboration across the public, private and voluntary sectors. Thrive At Five are on a journey to contribute to delivering a better outcome for babies and young children.

The charity is in an exciting moment, looking to expand their brilliant team! They are on a mission to increase their reach and impact across the United Kingdom. You could be a part of that!

Within this Finance Assistant role, you will report to the Finance Manager and support with Thrive At Five's finance operations and administration. You will manage the finance inbox and deal with enquires. You will process invoices, purchase orders, and assist undertaking policy reviews. You will assist with budget preparations. You will review expense claims and manage relationships with suppliers and contractors.

To be successful within this role, you will be a proactive individual who has strong numerical, analytical skills, and an eye for detail. You will have excellent communication skills and the ability to communicate with stakeholders at all levels. You will enjoy working and collaborating as a part of a team and be able to work on your own initiative. You will have excellent organisational skills and ability to manage your time wisely.

Desirably, you will have experience using accounting software (e.g. Xero and QuickBooks, etc) and an understanding of finance and governance within the charity sector.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

JOB OPPORTUNITY

Sessional Farm Assistant

Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQ

Hours: Flexible

Contract: Sessional

Hourly Rate: £12.60 per hour

Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities.

We are looking for sessional farm assistants who will support the Farm Lead in delivering the vision for the farm by supporting the delivery of the farm’s variety of activities, including:

 · To deliver youth activities on the farm, supporting young people to help care for the animals

· To deliver birthday parties on weekends to groups of up to 30,

· To deliver animal experiences, giving families the opportunity to meet and greet our rescued and rehomed animals

· To support our adult day service with caring for our animals

· To support with the animal cleaning and feeding rota, alongside groups or individuals.

· To support with the running of our café, which runs on the weekends. Working alongside our youth volunteers to serve refreshments and food.

The successful applicant will need to demonstrate:

· Relevant qualifications and experience in animal management/public sector

· The flexibility to work across the week, including some weekends.

· Excellent verbal communication skills

· Proven ability to work alongside others in projects that work with the public.

· Punctuality, reliability, and honesty.

· Ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a friendly, hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

For more information please visit Oasis Charity Jobs Website. If you are interested, please send your CV and Supporting Statement. In your supporting statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.

2. What personal attributes does a person need to do well in this role? 

3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Applications will be looked at on a rolling basis with an invite to interview and a trial session.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Location: Rochester Airport, Kent
Department: Lotteries and Gaming
Salary: £24,245 per annum
Hours: Full Time, Monday to Friday, 37 hours
Job Type: Temp
Contract Type: Fixed Term Contract
 
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
 
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
 
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
 
Main Purpose of the Role:
 
The Lotteries and Gaming Team works collaboratively as part of Air Ambulance Charity Kent Surrey Sussex (KSS) to build engaging relationships with supporters playing our lotteries and raffles. In doing so we inspire people to join our Lottery or Raffle programmes, which enables Team KSS to save lives and ensure the best possible patient outcomes. The Lotteries and Gaming Assistant will be dedicated to building relationships with supporters and assisting in the delivery of Lottery, Raffles and Individual Fundraising activities. This includes answering supporter’s questions, Lottery and Raffle administration, expressing our thanks and appreciation, assisting with resolving complaints and helping to ensure we deliver an amazing experience for our supporters.
 
Inclusion and Diversity:
 
KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.
 
We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
 
We reserve the right to close the position early if the role is filled.
 
Benefits package is correct at the time this advert was published.
 
Benefits: 25 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Group Personal Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Development opportunities
 
REF-222995

Support young learners as a Spanish Teaching Assistant: Join Latin American House (LAH) and its Spanish Saturday School!

Are you enthusiastic about working with children and supporting their language development in a fun environment? Do you want to be part of a vibrant, community-led organisation thatcontributes to the integration, social inclusion and wellbeing of Latin American families and other commuities in London?

LAH invites you to play a key supporting role at our award-winning Saturday Spanish School, inspiring a lifelong love for the Spanish language.

About LAH: We are a community-led organisation driven by and for Latin Americans in the UK. We focus on supporting those in our community, and other Spanish and Portuguese-speaking migrants in London, who face the greatest challenges, individuals in low-paid or insecure work, older adults, and those navigating barriers to social protection without the skills or knowledge to access essential support systems.

About our Saturday Spanish School: Our Saturday Spanish School offers a vibrant, immersive space for children aged 5–12 to explore and strengthen their Spanish language skills. Tailored especially for Spanish-speaking families, the curriculum helps children build confidence in their heritage language through fun, interactive activities. At the same time, we warmly welcome learners from all backgrounds, creating a multicultural environment where language learning happens naturally through play, creativity, and meaningful social connection.

LAH obtained the National Resource Centre for Supplementary Education (NRCSE) Quality Mark at the Advanced Level in 2023.

About the role: As a Saturday Spanish School Teaching Assistant, you will:

• Support the lead teacher in preparing and delivering interactive lessons, including setting up materials, worksheets, visual aids, and digital resources

• Promote a positive, inclusive, and respectful classroom culture

• Accurately record student progress in the designated systems, using LAH’s tools and formats, based on teacher evaluations

• Attend relevant training or induction sessions provided by LAH

If you’re enthusiastic about language education and community, and want to help shape a unique learning experience, this role is for you!

What does the role involve?

The Membership and Awards Assistant is a new role in the Membership team at the British Pharmacological Society. The Membership and Awards Assistant will work with the Membership and Awards Manager, other Society staff and the Society’s members to ensure that all aspects of the membership and awards service are operated effectively and efficiently, including membership, awards and travel bursary applications, member renewals and progression, and election to Fellowship and Honorary Fellowship.

Who would suit this role?

You will have solid experience working in a membership organisation and/or experience of dealing with customer service enquires, using Customer Relationship Management (CRM) systems, processing records, paying close attention to detail, and the ability to suggest and make improvements to procedures. We encourage innovative and creative thinking to enable us to effectively showcase and promote the work of the Society and our Members.

The team at the Society is fun and dynamic, and this role would be well-suited to someone who thrives on working in a collaborative setting.

This is a hands-on role that will allow the right candidate to have autonomy over their role.

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

We are looking for a Senior Database and Insight Manager maternity cover to join a talented team, passionate about working towards Action Against Hunger’s vision of a world free from hunger.

Sitting within the organisation’s Fundraising and Communications directorate, you’ll have overall responsibility for the department’s database and insight function – line managing two people (aDatabase Officer and a Database Assistant. 
In this integral role, you’ll be working with your team to maintain an accurate, consistent and reliable dataset covering all areas of fundraising and engagement on our CRM – Raiser’s Edge. You’ll be responsible for making sure data is stored safely and compliantly, and that good data hygiene rules are in place. You’ll also be supporting and upskilling the Fundraising and Communications department to use the database properly, empowering them to get the information they need.

We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.

Closing Date: 17-Aug-2025 23:30 Interview Date: from 21st August 2025.

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

If you are a skilled fundraising administrator, who thrives on variety and challenge, this is an opportunity to join a small, flexible and growing charity with ambitious plans for the future. 

Please see the attached Job Description for further details of the role. 

To apply, please send us a concise CV (of no more than two pages) and cover letter.

Please be aware sifted candidates will be contacted and asked to provide a presentation, in a format of your choosing, outlining why you are the right person for the role.

All applications are through Charity Jobs site. 

The closing date is Monday 25th August 2025. 

This is an exciting opportunity to join the friendly, dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre) as our new Policy and Communications Assistant. This is an important role within the CSA Centre, central to our ambition to raise awareness of the true scale and nature of sexual abuse and to drive evidence-informed improvements in policy and practice.

About the role:The CSA Centre aims to reduce the impact of child sexual abuse through improved prevention and better response, and our work in influencing and shaping policy and communications at local, regional and national level is key to that mission.

As our Policy and Communications Assistant, you will play an important role in supporting the CSA Centre's policy and communications activity over the immediate and longer term, helping our evidence, learning and resources to have the widest possible reach and impact at both local and national level.

We are looking for a motivated person keen to learn and to build their skills and experience in a policy and communication role. This is an extremely diverse job, supporting all aspects of the CSA Centre's busy and impactful policy and communications functions, from assisting in the production and design of digital content for our website, social media channels and newsletter, to helping us respond to emerging trends in policy and practice. It would be a great opportunity for someone looking to broaden their experience and expertise across a wide range of different workstreams - no two days are the same in this role!

As Policy and Communications Assistant at the CSA Centre you will play a key role in tackling child sexual abuse, alongside the work of our colleagues across practice, research, policy, communications and training. This is important work - the CSA Centre conservatively estimates that one in ten children will experience some form of child sexual abuse before age of 16, and our ambitious programme seeks to improve the knowledge, skills and confidence of professionals (social workers, teachers, social workers, nurses etc.) in identifying and responding to child sexual abuse. We have already made great progress, but there is much more to be done – and we need your help to do it!

This role is currently funded until 31 March 2026, in line with the current grant funding arrangements for the CSA Centre. This will be reviewed in late 2025, as future funding for the CSA Centre from 2026/27 onwards is clarified.

Although this contract has a permanent status, please be aware that this post is subject to funding currently until March 2026 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31.03.26.

About us

We are the Centre of expertise on child sexual abuse (CSA Centre). Our aim is to reduce the impact of child sexual abuse through improved prevention and better response. To tackle child sexual abuse we must better understand its causes, scope, scale and impact.

First established in 2017, we are a multi-disciplinary team that is funded by the Home Office, hosted by Barnardo's and we work closely with key partners from academic institutions, local authorities, health, education, police and the voluntary sector. We're proudly independent and our team will challenge any barriers, assumptions, taboos and ways of working that prevent us from increasing our understanding and improving our approach to child sexual abuse.

We bring about change by:

• Collating and analysing existing research, policy, practice and the real experiences of those affected, and filling the gaps we identify with new research, insights and analysis;
• Using that evidence and insight to challenge and improve existing policy and practice, develop new approaches and increase everyone's knowledge and confidence to more effectively tackle the issue.

This role is home-based with regular travel required, usually to London.

The CSA Centre acknowledges that tackling child sexual abuse can feel challenging but is incredibly rewarding and positive when actively making change. Our open working environment ensures that there is support for all employees, across the team and with access to a therapist, if needed. Please do get in touch if you would like to discuss any aspect of this further.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from. 

Job Description

Your role in our mission….. 

To ensure we can continue our important work, our Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of our activity within communities across the UK and community fundraising has been invested in.

What you will be doing

• Be the primary contact for supporters, patients, and families and offer excellent service to supporters through various communication channels. 
• Develop strong internal relationships to enhance fundraising efforts and support Marie Curie activities. Help identify and engage new supporters.
• Record, bank, and process supporter income in line with Marie Curie policies. Maintain accurate financial and supporter records.
• Provide stewardship for Fundraising My Way participants, local fundraising groups, volunteers, and third-party eventers.
• Manage collection site bookings and permits, contact volunteers, dispatch materials, and ensure proper follow-up and record-keeping for collections. 

What you will need 

• Good verbal and written communication skills demonstrating a sensitive approach 
• Good IT skills including Word processing, email and spread sheets and a working knowledge of databases 
• Excellent people and customer service skills. 
• Able to engage with supporters and families in support of their fundraising activities.
• Full clean driver’s license and access to own car  

Please see the full job description here

Application Process 

As part of your online application, you will be asked to submit your CV please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.  Please cite your preferred location. 

Close date for applications: Sunday 17th August 2025

Salary: £22,222 – £24,350 add London Weighting (£3,500)

Contract: Full time, permanent

Based: Caterham office and community based

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave plus flexible bank holidays
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. 

We are looking for a Human Resources Assistant to join our HR team. This role is a key part of this team, providing valuable support to the organisation and helping to ensure the smooth running of all our HR processes.
 
About the role:
 
As our HR Assistant, you will support the work of the Head of HR and HR & Office Manager. You will provide support in all aspects of the work of the department, including recruitment, onboarding and induction, and the updating of our HR records. You will also have a co-ordinating role in the organisation of international travel. You will need to have some previous experience of working in an HR department, though training will also be given to support this experience.
 
Your primary focus will be related to staff based in the UK, but as an HR team we also provide some support to our non-UK based teams, including our Advocacy and International Programmes teams. There are currently two UK office locations, HHC’s main office at Wilton near Salisbury, and a second smaller base in London.
 
About you:
 
To be successful as our HR Assistant, you will have a positive, can-do approach, good organisational skills, and a strong attention to detail. You will also have high quality administrative skills and the ability to develop great working relationships with others.
 
About Hope and Homes for Children:
 
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them.
 
Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of abuse, as well as extreme neglect.
 
Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.
 
Contract type: Permanent
 
Salary: £25,000 to £27,000 per annum, pro-rata dependent on experience.
 
Location: HHC’s main office in Salisbury, wherever located (currently at The Guild, Wilton, Salisbury, SP2 0RS), with flexibility and home working options for part of the week.
 
Hours: 22.5 hours per week, with flexibility around when the hours are worked, as we have generous flexible and home working practices.
 
Closing date: The final date for applications is 22 August 2025. However, we may close the vacancy early if we receive strong applications. So, don’t delay, please get in touch if you have the right skills, experience and passion for our cause.
 
To apply, please upload your CV and a covering letter indicating why you're interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
Other information: This post requires the successful candidate to have, or be able to obtain, the right to work in the UK and may be subject to a DBS check.
 
We actively encourage equality and diversity as we believe it brings us closer to our mission of eliminating orphanages. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment.
 
You may also have experience in the following roles: HR Coordinator, Human Resources Coordinator, HR Administrator, People Assistant, HR Support Officer, Personnel Assistant, Recruitment Assistant, HR Generalist, People Coordinator, Talent Acquisition Assistant, etc.
 
REF-222 990

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. 

About the role

You’ll play a key role in the delivery of our healthcare professional engagement activities. This includes supporting the delivery of our healthcare professional conference, as well as supporting engagement activities both in person and online. As well as helping to support our presence at other conferences throughout the year.

About you

You’ll have experience supporting and delivering events, both in person and online and to an agreed timeline. A well organised person with excellent communication skills, you’ll be managing relationships with key external and internal stakeholders to deliver our healthcare professional events while closely monitoring and ensuring they are delivered to budget.

You’ll enjoy working as part of a busy and high performing team. And will have excellent organisational skills, with the ability to organize your work effectively and prioritise competing deadline.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 18 August 2025 at 9am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Interview date: Wednesday 27 August

 Stay is a leading homeless charity based in Telford, dedicated to providing vital support and accommodation for people experiencing homelessness. We’re looking for a proactive and experienced Operations and Services Manager to join our dedicated team. 

Post:                             Operations and Services Manager

Responsible to: Head of Services & Operations

Hours:37.5 hours per week

Salary:                               £38,616 per annum

Responsible for:Housing and Support Team Leader, Outreach Team Leader, The Net, Housing Services                                                           Manager, Property and Maintenance Team Leader

Location:Meeting Point House and Chec offices with the ability to travel and work across sites and in the                                               area. with flexibility to occasionally home working

What’s in it for you?

You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance.  In addition to this, you will also receive the following benefits: 

• 25 Days Annual Leave (enhanced according to length of service) 

• Birthday off after completion of probationary period 

• Regular supervision and separate wellbeing supervisions

• Access to Employee Assistance Programme 

• Pension Scheme – employer contribution of 5%.

This role:

This role will be responsible for managing the charities services and supporting the smooth and compliant operation of the charity’s operations. You'll be responsible for developing and implementing our services. A key part of your role will be acting as the Data Protection Lead.

Key Responsibilities:

Service Management & Development

• Manage staff and services, ensuring high standards of delivery, efficiency, and positive outcomes for our clients and tenants.

• Lead on the service development of existing services, identifying areas for improvement and implementing enhancements.

• Work closely with the Head of Services and Operations to develop and implement new services in line with strategic objectives and identified needs.

• Ensure all services adhere to internal policies, external regulations, and best practice.

 

Data Protection and GDPR

• Act as the charity's Data Protection Lead, working with the CEO to ensure compliance with GDPR and other data protection legislation.

• Develop, implement, and monitor data protection policies, procedures, advising on and overseeing data protection impact assessments (DPIAs).

• Oversee data security measures and conduct regular data audits.

• Oversee the secure storage, retention, and disposal of all personal data, both digital and physical

• Manage data subject access requests (SARs) and data breach incidents, ensuring timely and appropriate responses and reporting to the ICO where necessary.

• Ensure staff receive appropriate data protection training and maintain accurate records of compliance efforts.

 

Operational Management

• Lead on complaints, compliments, and comments management, overseeing the entire process from receipt and investigation to resolution and trend analysis for service improvement and reporting.

• Support the Head of Services and Operations with lease management for charity properties.

• Work closely with the Head of Services and Operations to support the charity's safeguarding function, acting as Deputy Designated Safeguarding Lead when required.

 

HR and Training and Development

• Work with SMT and support the review and implementation of HR policies and procedures (most of these are developed with our HR Support provider).

• Oversee the Finance Assistant & HR Administrator's HR responsibilities, ensuring efficient and compliant recruitment, onboarding, induction, and HR record-keeping.

• Provide support for HR processes for disciplinary and grievance matters, in line with the Charity’s policies.

• Work with the Head of Services and Operations to lead on the development and implementation of the charity's training and development strategy, identifying needs and overseeing delivery to enhance staff and volunteer capabilities.

Health and Safety

• Support the implementation and ongoing adherence to Health & Safety policies across all sites, fostering a safe environment for all.

• Oversee the Finance Assistant & HR Administrator responsibilities to ensure all staff and volunteers receive appropriate health and safety training and refreshers.

• Work with staff to ensure incidents are investigated, take the lead on analysing, and reporting. Working with the Head of Services and Operations, managers and Team Leaders ensure health and safety actions are logged and followed up appropriately.

• Oversee the maintaining of accurate records of all health and safety activities, training, and incidents and pull off and analyse reports for SMT and Board.

General

• To participate in the on-call out of hours decision making rota as required

• Contribute to the charity’s strategic objectives and operational plans.

• Represent the charity at relevant external meetings or forums as required.

• Maintain professional boundaries and confidentiality at all times, upholding the charity’s values and ethos.

• Participate in team meetings, training, supervision and appraisals as required.

• Undertake any other duties as reasonably required by the Head of Services and Operations or CEO.

• Ensure that Equality, Diversity and Inclusion is actively promoted in all areas of work and that the services                              are relevant and accessible to all.

Stay is committed to equality, diversity and inclusion in the workplace. We encourage applications from individuals who feel they meet the requirements of the role.