Supporter experience jobs
Director of Operational Services (12-Month FTC)
Hybrid – based from Birmingham
c. £90,000
Full-time, Fixed Term Contract (12 months)
Are you an experienced and values-driven senior leader with a track record of delivering high-quality services in regulated care environments? Do you thrive in fast-paced, multi-site operations where people are at the heart of everything you do?
We’re supporting a leading national charity to recruit an interim Director of Operational Services on a 12-month fixed-term contract. This is a key leadership role, responsible for ensuring that services are person-centred, high-quality, and compliant — and most importantly, that they truly change lives.
You’ll be leading a team of five Heads of Operations and a PA, working closely with senior colleagues across the organisation to deliver on strategic priorities, embed a culture of excellence, and ensure people with complex needs can live the lives they choose.
Key Responsibilities
Lead and inspire regional operational teams to deliver safe, responsive, and person-centred services.
Ensure services meet or exceed all regulatory standards (CQC, Ofsted, CIW, etc.).
Drive a performance-focused culture grounded in values, inclusion, and support.
Monitor and manage operational budgets, driving financial sustainability and identifying opportunities for growth.
Champion innovation, technology, and service improvement to enhance independence and quality of life for those supported.
Collaborate with colleagues across directorates to ensure strategic alignment and cross-organisational effectiveness.
Represent the organisation externally and build trusted relationships with stakeholders, commissioners, regulators, and families.
What We’re Looking For
Proven experience at senior leadership level in social care, specialist education, or the public/voluntary sector.
Strong understanding of regulatory frameworks and a successful track record of multi-site leadership across diverse services.
Skilled at managing change, driving innovation, and embedding service improvement.
Comfortable working strategically while staying grounded in day-to-day operational realities.
Excellent interpersonal and influencing skills with a collaborative, people-first approach.
Experience working with commissioners, regulators, and other key stakeholders in the social care landscape.
A commitment to inclusion, co-production, and safeguarding best practice.
This role offers a fantastic opportunity to join a forward-thinking organisation at a time of transformation and innovation. You’ll play a pivotal part in shaping services that genuinely empower people with complex disabilities to thrive.
Interested?
If you're an experienced interim or operational leader looking for your next challenge, we’d love to hear from you. Please get in touch for a confidential conversation or apply with your CV today.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Works Project Manager to join us on a full-time, permanent basis, working 36 hours per week.
The Benefits
- Salary of £42,631 - £48,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a rare opportunity for a skilled project manager with experience overseeing diverse works projects and managing contractors to join our iconic and conservation-focused organisation.
You’ll gain the chance to work on some of the UK’s most treasured green spaces, overseeing the careful preservation and enhancement of listed structures, historic buildings, and essential public amenities.
Developing further experience on these exciting projects, you’ll be able to build an enviable portfolio that will see your future worth grow and your expertise skyrocket.
So, if you're excited by the idea of delivering meaningful projects in incredible historic park estates, we’d love to hear from you.
The Role
As a Works Project Manager, you will oversee the delivery of a broad range of refurbishment and maintenance projects across the built environment within the Royal Parks.
You will lead projects through every stage of the lifecycle, from inception and planning to execution, handover, and post-completion review, co-ordinating with architects, engineers, and contractors throughout.
Your work will include high-profile schemes such as the refurbishment of key worker lodges, restoration of listed bridges, and upgrades to iconic water features and facilities, all while ensuring the careful balance between conservation, visitor experience, and sustainability.
Additionally, you will:
- Prepare and manage project budgets and monthly financial reports
- Ensure compliance with design standards, legislation, and CDM regulations
- Carry out site inspections and co-ordinate project interdependencies
- Manage contractor performance and quality assurance
About You
To be considered as a Works Project Manager, you will need:
- Experience of project management, including managing a variety of works projects from inception through to post project evaluation
- Contractor management experience
- Experience managing projects with multi-disciplinary teams
- Experience of planning application submissions and working with planning consultants
- Knowledge of project management best practice supported by working knowledge of the full project management cycle
Other organisations may call this role Construction Project Manager, Refurbishment Project Manager, Historic Environment Project Manager, Infrastructure Project Manager, or Build Environment Project Manager.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Works Project Manager, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.



The client requests no contact from agencies or media sales.
Senior Meetings and Events Planner
London
£35,000 - £38,000 per annum
Join our client's Award-Winning Events Team!
Are you ready to take your career to the next level? We have an exciting opportunity for a Senior Meetings and Events Planner to join our client's prestigious team
Their iconic venue, nestled in the picturesque setting overlooking Regent’s Park, is home to the our client. This magnificent location offers a variety of meeting, conference, dining, and event spaces, along with services for virtual and hybrid events, as well as a medicinal garden. The space beautifully blends the heritage of our organisation with modern architecture, creating exceptional events and lasting memories.
As a Senior Event Planner, you will be a key member of their experienced and dynamic team. You will play a crucial role in converting high-revenue business opportunities and planning and coordinating both physical and hybrid events. Your efforts will help maximise income and fill unsold spaces which support our revenue targets. You will also drive high performance and engagement within the team by deputising for the diary/revenue and team managers as needed, and by supervising the commercial planning team to ensure best practices and change initiatives are implemented.
In addition to managing your own events, you will support the sales team by planning and coordinating events converted from new prospective clients with high revenue potential. Your role will involve maintaining and developing high-value key accounts, networking with existing clients, and engaging with past users to generate future business and develop new leads. A strong commercial awareness of profitable business and current industry trends is essential.
Responsibilities include:
- Liaising with customers from the initial enquiry stage, right through the customer journey to post event follow up including for physical, hybrid and virtual events.
- Arranging and conducting client venue visits, handling enquiries and following up with detailed proposals.
- Demonstrating an in-depth knowledge of the product, pricing and packages on offer,
- Demonstrating commercial awareness in order to successfully negotiate with customers to win their business.
- Participating in site visits, handling enquiries and taking ownership of large revenue events, as directed by the Business Development Manager.
- Ensuring the successful delivery of events, by communicating, coordinating and compiling event details and liaising with the event operations and front of house teams.
- Preparation and processing of accurate deposits and invoices.
- Generating and reporting on activities as required.
- Yield management, ensuring up to date activities and maintenance of accounts in the CRM system.
- Creating and managing Key Account plans.
- Delivering a consistently high level of customer service.
Experience
- Educated to A-level, or equivalent business or event management qualification.
- Demonstrate relevant experience in Event Planning and Coordination with the skills, knowledge and commercial understanding required for the role.
- Working in a direct planning role within the hospitality/events industry specialising in conferences, meetings, dining and events, with a minimum of 2 years of experience.
- Working knowledge of Microsoft office applications.
- Being commercially aware of finance, budget management and working in a profitable business.
- Having knowledge of food and beverage in the context of the hospitality and events industry.
- Ability to prioritise your own workload and completing tasks with a high level of accuracy.
Benefits
The benefits they offer include:
- 27 days holiday per annum, plus bank holidays
- group personal pension plan with 7% employer contribution
- interest-free season ticket loan
- life assurance
- annual pay award
- employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team – includes employment and work-related health assessments, health checks and work station assessments
- cycle to work scheme
- corporate eye care scheme
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform – including discounts on cinema tickets and a range of high street brands
- health cash plan
Closing date: 5pm 4 July 2025
Interview date: Week beginning 7 July 2025
Department: Trading Support
Contract type: Permanent
Hours: 35
Salary: £35,494
Who are we?
NUS is a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students.
NUS Charity is an exciting organisation developing and championing strong students’ unions. We connect our members and curate services to deliver advice, guidance and crisis support to students’ unions.
We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.
What we do
Students’ unions can be transformational hubs for students, staff, and wider society. NUS Charity support our members' development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students’ unions - we strive to make a difference to our members.
The student movement is fast-paced and sometimes challenging, but we’re also a big family who support each other.
We’re see anti-oppression as central to our mission. Education isn’t working unless it’s working for everyone in our society. We’re trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion.
What’s the job?
We’re seeking a commercially minded and proactive individual to lead on the delivery of the International Student Identity Card (ISIC) in the UK, along with related products for teachers and young people.
In this varied role, you’ll build and manage partnerships with commercial brands to provide high-value student discounts, work with educational institutions to expand B2B sales, and support marketing activity across digital channels including social media, email, and web. You’ll also contribute to reporting, relationship management, and the ongoing development of the product offer.
We’re looking for someone with experience in sales or account management, strong digital marketing skills, and a confident, collaborative approach to working with partners. Knowledge of the student or education sectors is a bonus, but not essential.
This is an exciting opportunity to make a meaningful impact in a role that combines strategic thinking with hands-on delivery – all within a purpose-driven organisation committed to supporting students.
Who you are
To succeed in this role, you’ll need strong skills in sales, account management, and digital marketing. You should be confident in building and maintaining relationships with partners – from commercial brands to educational institutions – and be comfortable negotiating and communicating with a wide range of stakeholders. Strong written and verbal communication skills are essential, as is the ability to collaborate with colleagues across teams. You’ll need to be organised, able to manage multiple projects at once, and confident working with data – including reporting on sales and marketing performance. A good working knowledge of tools like Microsoft Office and digital marketing platforms is important, and experience with affiliate platforms or CRM systems would be a plus. We’re looking for someone who brings initiative, attention to detail, and a positive, solutions-focused mindset. An understanding of the student market or education sector is helpful but not essential – what matters most is your ability to engage partners, drive results, and work sympathetically in a values led organisation where many of our outcomes focus on doing the right thing, with ethics at the heart of our work.
Why apply?
As well as a great place to work, we offer a range of benefits including:
- Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
- Enhanced sick, maternity, paternity, shared parental and adoption pay
- Paid volunteer days
- Health Cash Plan
- Pension scheme with employer matched contributions up to 6%
- Employee Assistance Scheme
- Cycle to Work Scheme
- Childcare Allowance
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
We recognise that candidates from Black, Asian and Minoritised-Ethnic (BAME) backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a BAME background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
Please apply via our online application form, we are unable to accept CVs.
Closing date for applications is Wednesday 25th June 2025 (23:59).
If you’re successfully shortlisted we’ll see you at an interview on Monday 7th July 2025.
REF-222154
Property Manager & Estate Administrator
We are seeking a Property Manager & Estate Administrator to work with an educational charity and one of the UK’s foremost providers and funders of Outdoor Learning.
Position: Property Manager & Estate Administrator
Location: Quenington, Gloucestershire, with occasional scope for hybrid working.
Salary: £29,000 - £33,000 per annum
Contract: Permanent, full time (35 hours per week)
Closing Date: Sunday 22 June 2025 at 23:59
Interviews: w/c Monday 30 June 2025 and w/c Monday 7 July 2025
About the role:
As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. Reporting directly to the Head of Estate Management, you will oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. This important role ensures operational efficiency within the portfolio, fostering positive tenant relationships, while contributing directly to the Trust's charitable work.
Your responsibilities will span both operational delivery and administrative support, ensuring estates run smoothly, remain compliant, and continue to deliver high-quality living standards for tenants.
Working closely with both the Property and Finance teams, you will:
- Conduct annual residential property inspections and rent reviews
- Ensure properties meet all regulatory requirements, including EICRs, gas safety checks, and EPCs
- Manage tenant communications, debt levels, and minimise void periods
- Coordinate planned and emergency repairs and maintenance within budget
- Prepare and negotiate tenancy agreements and manage deposit processes
- Maintain accurate property and compliance records using our property management system
- Draft essential documents and liaise with solicitors where needed
- Gather and record property data such as meter readings and council tax details
- Process invoices, purchase orders, and support accurate financial reporting
- Use mapping tools such as Pear GIS to create property plans
This is a varied and rewarding role offering the opportunity to make a tangible impact on property performance, tenant satisfaction, and community wellbeing.
About you:
You will be a proactive and experienced property professional with a strong background in lettings, property management, and estate administration. Organised, detail-oriented, and results-driven, you will bring a professional and personable approach to managing tenant and contractor relationships, ensuring both compliance and high service standards.
You will need:
- Proven experience in property management, lettings, or estate administration
- Strong understanding of property laws and tenancy regulations, ideally within rural or residential estates
- Excellent written and verbal communication skills, with the ability to communicate clearly and diplomatically
- Confidence using Microsoft Office and property management systems such as Landmark
- A high level of accuracy, attention to detail, and the ability to multitask and manage competing priorities
- A collaborative and team-oriented approach, with strong interpersonal and negotiation skills
- Practical problem-solving abilities and a calm, solutions-focused mind-set
- A commitment to confidentiality, discretion, and professional integrity
Ideally, you will also have a professional qualification or relevant training in property or tenancy management, and a sound understanding of evolving property legislation.
About the organisation:
The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.
They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.
Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.
Other roles you may have experience of could include: Estate Manager, Property and Tenancy Manager, Housing and Property Coordinator, Property Manager, Estate and Facilities Officer, Asset and Property Management Officer, Property Compliance Coordinator, Housing and Estate Manager, Residential Portfolio Manager, Estate Operations Coordinator, Property Services Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Director of Commercial Operations, St Luke’s Hospice Plymouth
Location: Turnchapel, Plymouth (with travel across catchment area)
Salary: £70,000- £75,000 per annum
Hours: Up to full-time
Closing Date: 29 June 2025
We're looking for a resourceful, forward thinking and multi-skilled Director of Commercial Operations to join our Senior Management Team at St Luke’s Hospice Plymouth.
You’ll be leading one of the most vital elements of our future – growing and sustaining the income that allows us to deliver our compassionate end of life care and support, free of charge, to patients and their families.
This role offers a rare opportunity to combine strategic leadership, commercial acumen, and cause-driven work within a significant, well-respected, values-led charity that is steadfastly committed to the needs of our community in Plymouth and adjacent areas of Devon and Cornwall.
With annual operating costs of more than £13 million, St Luke’s employs around 300 clinical and non-clinical staff members, with crucial support provided by around 600 volunteers.
Your impact:
Supporting expert heads of department across Retail, Fundraising and Facilities, you will be at the heart of all our income-generation activities, with strategic and executive responsibility for:
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A thriving 23-shop retail estate and e-commerce platform (net income target: £1.2 million+)
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Innovative fundraising and legacy programmes (net income target: £3 million+)
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Overseeing our essential non-clinical operations, including estates, facilities, and hospitality
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Driving our green agenda and environmental sustainability initiatives
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Expanding commercial opportunities in line with our values and mission
What you will bring to St Luke’s:
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A track record of successful strategic leadership in a commercial or income-generating environment
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Deep understanding of retail, fundraising, or commercial business models
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Financial acumen and experience managing multi-stream income targets and profit and loss
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Commitment to environmental sustainability and social impact
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Inspirational leadership with a people-first, values-driven approach
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The agility to innovate and the integrity to lead with compassion
Why St Luke’s?
We’re more than a hospice – we’re a community. At St Luke’s you’ll find a collaborative, respectful, and passionate team driven by shared purpose.
As part of our Senior Management Team, you will influence how we support people at some of the toughest times in their lives and how we sustain that care for generations to come.
If you're a visionary leader ready to make a real difference – both commercially and compassionately – we want to hear from you.
We’re an equal opportunities employer
We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.
Closing date: 29 June 2025
1st Interviews: w/c 7 July 2025
2nd Interviews: w/c 14 July 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Manager – Rose Lawn Care Home (Sidmouth, Devon)
Salary: £29,000–£34,000 per annum (depending on experience)
Full-Time | 35 hours per week | Permanent
Transforming Lives Through the Power of Community
About the Role
Rose Lawn Care Home, part of Keychange – a Christian charity creating caring communities – is looking for a compassionate and capable Deputy Manager to join our leadership team in Sidmouth, Devon. You’ll play a key role in supporting the Registered Manager in the day-to-day running of the home, ensuring high-quality, person-centred care is delivered with warmth, dignity, and respect.
As Deputy Manager, you’ll help lead and develop a dedicated care team, champion our values, and uphold the standards expected in a Christian community where every individual is seen as made in the image of God. You'll also act as the Manager in their absence and be instrumental in shaping a positive, supportive environment for both residents and staff.
About Rose Lawn
Nestled within a UNESCO World Heritage Site along the stunning Jurassic Coast, Rose Lawn is a 29-bed residential care home known for its beautiful gardens and friendly, homely atmosphere. We offer residential, short-term, dementia, and end-of-life care, and we’re committed to helping every resident flourish as part of our vibrant community.
What You’ll Do
- Lead by example to inspire, motivate, and support the care team
- Work closely with the Registered Manager to oversee care quality, staffing, compliance, and financial management
- Foster an inclusive, faith-affirming environment that supports spiritual as well as physical wellbeing
- Ensure all care plans, staff records, and documentation are accurate and up to date
- Promote professional development through supervision, appraisal, and training
- Build strong, collaborative relationships with residents, families, and external professionals
About You
- Experience in a supervisory or Deputy Manager role within care
- Level 3 qualification in Leadership for Health & Social Care (or working towards)
- A heart for community, and alignment with our Christian faith and values
- Strong communication and leadership skills
- Confident in managing rotas, budgets, and staff development
- A safeguarding lead qualification at Level 2 (or willingness to complete)
Our Faith-Based Ethos
Keychange is inspired by the love of Jesus and grounded in Christian values. We welcome applications from people of all faiths or none, we ask that all team members respect and support the ethos of our organisation, and contribute to a culture of love, compassion, and dignity.
Why Join Us?
- A rewarding role in a meaningful and mission-driven organisation
- Beautiful location in the heart of Sidmouth, Devon
- Supportive team and positive work culture
- Ongoing training and development opportunities
- Generous holiday entitlement and pension scheme
If this sounds like your next dream role, click apply today!
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wildlife Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the Coventry area, as this is where we have dedicated venue support. Please only apply to this vacancy if you are based within 10 miles of Coventry. You can expect to be travelling to Rugby, Nuneaton and Birmingham areas.
Position: Wildlife Fundraiser Coventry
Ref: MAY20250068
Location: Coventry
Salary: £25,847.00 - £27,549.00 per annum
Contract: Permanent
Closing Date: Sun, 29th Jun 2025. We reserve the right to close this recruitment at any stage once we have made a hire.
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
- A passion for conservation (no prior knowledge required);
- Resilience
- Ability to work to targets;
- A driver's licence valid for use in the UK;
- Happy to work 3 out of 4 weekends;
- Happy to travel (on average) an hour away from home each day;
- Willingness to work outdoors and independently;
- Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation.
Ivy Rock Partners is proud to be working with King’s College London, one of the UK’s leading research-intensive universities, as they continue to transform and strengthen their financial strategy and planning function. With research income of £250 million and award values of £300 million annually, King’s is looking to better integrate research finance with long-term planning and performance monitoring.
We are recruiting a Research Financial Analysis Lead – a critical new role focused on delivering robust financial modelling, analysis and tools to support King's in maximising research impact and managing cost recovery. You will work across Finance, Research Management, and senior stakeholders to develop data-led insight and improve the visibility of research financial performance.
Key Responsibilities:
- Lead on the development of tools and models that integrate research data into financial planning and forecasting
- Build a dynamic, multi-year planning framework based on research grant data and cost recovery assumptions
- Enhance in-year forecasting by linking live data to forward-looking analytics
- Partner with Finance Business Partners, Research Management, and FP&A teams to ensure data consistency and alignment
- Drive process improvement, automation, and reporting enhancements across research finance
- Contribute to TRAC and benchmarking analysis to inform strategy and performance
About You:
- Deep understanding of research finance, including income recognition and overhead recovery
- Strong experience in research grant financial management and reporting frameworks
- Skilled at financial modelling, data integration and building analytic tools (Power BI or similar)
- Knowledge of TRAC, financial planning, and the UK research funding landscape
- Excellent communication and stakeholder engagement skills
- Experience managing financial change projects in complex environments
- A professional accountancy qualification (ACA, ACCA, CIMA, CIPFA) and at least 5 years post-qualification experience is desirable
Why Join King’s College London:
This is a fantastic opportunity to shape how research finance supports strategy at one of the UK’s most prestigious institutions. In return, King’s offers an excellent benefits package including:
- 30 days of annual leave (plus public holidays)
- Hybrid and flexible working arrangements
- Competitive pension scheme with generous employer contributions
- Access to learning, development and career progression opportunities
- A strong, values-led and inclusive working culture
For a confidential conversation about the role, please contact Megan Hunter.
Location: Hybrid (2 days in our Camden Head Office)
Salary: £46,156 - £48,808
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Fixed Term Contract (Maternity Cover for 10 Months)
Closing Date: 29th June 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Bid Manager at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Income generation and fundraising at Solace is ambitious, dynamic and rewarding. This role is situated within the Business Development team working alongside our award-winning Communications, Partnerships & Public Affairs team.
This is an important time for Solace and we are seeking consummate professionals to help with an immediate need to secure funding for our existing services and to achieve sustainable growth and partnership working in support of our work to end violence against woman and girls.
Most importantly, the team aims to develop new responses to the changing ways in which women experience violence against them. The team is seeking to generate £2m+ net new income in the year ahead.
About the Role
In this role you will research and develop new business opportunities in line with our funding priorities and manage a portfolio of statutory and grant opportunities and funders. This will involve working with senior managers for bids on their services and conducting both internal and sector research into VAWG, health and social care, advocacy and advice. You will be required to proof read and edit the wider team’s bids, record submissions on the CRM system, and prepare reports for the senior leadership team and funders.
About You
Our ideal candidate will have measurable income generation experience in a bidding environment or writing proposals/funding applications, strong communication, written and oral skills, with experience of proof-reading, and the ability to manage multiple projects, always maintaining an excellent standard of work.
You will be dynamic and driven, able to work confidently both independently and as part of a team. You will have excellent attention to detail, be a team player who thrives under pressure and can work flexibly to deadlines. You will be numerate and confident working on project and service budgets.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description – Cara Funding and Communications Manager
This is a critical time to join our dedicated team as we expand our work in response to the growing risk to academics and universities worldwide. Building on our 93 years of experience and partnerships with 135 UK university, this role provides an excellent opportunity for a dynamic fundraiser to grow our support from individual and organisations.
Line Manager: Chief Executive
Objective: The Funding and Communications Manger leads on the delivery of our fundraising strategy to diversify and grow Cara’s income streams.
Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.
Location: Hybrid working - in London office in Elephant and Castle SE1 (2-3 set days per week) and working from home on the remaining days.
Role purpose - responsible for executing fundraising strategy to generate increased income for Cara’s work - identify and cultivate potential donors, manage fundraising events and campaigns, and ensure compliance with fundraising regulations.
Detailed responsibilities:
· Fundraising Strategy and business plan:
Work closely with the Chief Executive to review and adapt our fundraising strategy and business plan and produce analytics to review performance by income type and to help set stretching and achievable targets and improvement plans for each income stream. Implement and develop fundraising plans, including initiation and management of campaigns. Take responsibility for developing new income streams and products including alumni and legacy giving.
· Relationship Building:
Cultivate and maintain relationships with existing and prospective donors, including individuals, major donors, and foundations. Work with the Cara team to ensure effective relationship management across all donors and lead on donor identification for all income streams. Identify opportunities for pro bono support in support of the Cara strategy.
· Event Management:
Organize and manage fundraising events, ensuring successful execution and high engagement with our target audiences. This includes a schedule of location-based university engagement events (up to twelve per year) to engage existing individual donors, build awareness of Cara’s work, and cultivate new individual donors. Collaborate with contacts at each university to plan, deliver and follow up on each event. Lead on other key Cara events including the annual science and civilisation lecture to ensure that these build the Cara brand.
· Data Management for donor stewardship:
Maintain accurate donor records (on salesforce) and build and maintain fundraising databases for individuals and organisational donors to manage engagement throughout the donor journey. Maintain a view of Cara’s pipeline income to support the work of the Cara management team and reports to support accountability and trustee engagement including return on investment for each income stream.
· Communication:
Prepare and distribute fundraising materials, including appeals, newsletters, social media content, and articles for the website. Develop a range of case-studies profiling the work of Cara (including programmes, university partners, and individual academics). Collaborate closely with the Chief Executive to build the Cara brand through co-ordination of Cara’s presence at events and through priority digital channels.
· Proposal writing
Lead on proposal writing for major donors and philanthropic funding. Collaborate with colleagues on larger grants taking responsibility to overall proposal quality and timely submission. Ensure that the team work to agreed standards on all written reports and proposals to donors.
· Compliance:
Adhering to fundraising regulations, such as those outlined by the Fundraising Regulator, and ensuring that all fundraising activities are ethical and legal. Develop policies and practices to manage risk including appropriate due diligence and gift acceptance policies.
· Trends
Stay up to date on signals and trends in fundraising relevant to Cara’s work and use these to inform our business planning and risk/opportunity management.
Essential Skills and Qualifications:
· Proven success implementing effective strategies to raise income from a range of donors with a focus on major donors.
· Excellent communication and interpersonal skills: The ability to effectively communicate with donors including senior staff at universities.
· Strong writing and presentation skills: Developing winning proposals and presentations. Experience ranging from individual regular donors to six figure grants.
· Project management and organizational skills: Managing fundraising projects and campaigns effectively.
· Research and analytical skills: Identifying funding opportunities, analysing fundraising performance, and making data-driven decisions.
· Team working skills: ability to collaborate effectively with team without firm levers of management control. Ability to motivate and support non-fundraisers to work to best practice.
· Knowledge of fundraising regulations and best practices: Understanding the ethical and legal aspects of fundraising.
· Experience with fundraising software and databases: to manage donor information and track fundraising activities. Experience and/or willingness to learn to use salesforce.
· Demonstrated interest in and commitment to Cara’s mission and objectives.
Benefits of Role
· Challenging and rewarding work, always life-changing, sometimes lifesaving
· Competitive salary
· Team and individual training opportunities
· Commitment to performance and personal development
· Hybrid working, home and office (minimum 2 days each week in the office)
· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm
· 25 days plus Bank Holidays annual leave entitlement
· 8% employer pension contribution
· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes
To apply
Please send a CV and cover note in response to the following four questions (max 1-page A4 – 11 size font) by 9am (UK time) on 30 June. Applications that do not follow this guidance will not be considered.
1. Summarise your experience and skills most relevant to this role
2. Tell us about a fundraising campaign that you have worked on – explain its success, what you did, and what you learnt from it?
3. Having looked at our website (www.cara.ngo) what steps would you take in this role to make Cara’s brand more attractive to potential donors?
4. Which target audience would you prioritise for fundraising in this role and explain why you have selected them and how you might reach them?
Cara provides help to academics in immediate danger, those forced into exile, and those who remain and work in their home countries despite the risks.
The client requests no contact from agencies or media sales.
Grant Operations Manager
Great Ormond Street Hospital Charity
London/Hybrid with minimum 2 days a week in the office near Russel Square
12-month FTC
Full time with flexible working, 4 days considered (0.8)
Salary £46,674 (pro rata for part time)
Excellent benefits including 30 days annual leave, plus bank holidays, a flexible approach to working arrangements, access to enhanced pension scheme, life assurance, health and wellbeing schemes, employee assistance programme
Are you a grant management professional with experience of research governance, managing committees, and continuously developing, implementing and improving grant management processes?
Charity People are delighted to be working with Great Ormond Street Hospital Charity, a charity which stops at nothing to help give seriously ill children the best chance, and the best childhood possible, to recruit a Grant Operations Manager on a 12-month fixed term contract.
Every day, around 750 seriously ill children from across the UK arrive for life-changing treatments at Great Ormond Street Hospital (GOSH). At GOSH, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. GOSH first opened its doors in 1852 with 10 beds. Now, it's one of the world's leading children's hospitals and home to vital advancements in paediatric medicine and care.
Great Ormond Street Hospital Charity supports the hospital by funding groundbreaking research, cutting-edge medical equipment, child-centred facilities and life-changing support.
The Grant Operations Manager, part of the Impact and Charitable Programmes Department, will oversee the business-critical grant operations within the Grant Funding team. They will ensure there is robust decision making, effective processes to select and award the most impactful projects and programmes, and will enable the monitoring of outputs, outcomes and impact against the department strategies.
Key responsibilities
- Grant Governance and Compliance: Lead long-range grant governance planning for the team, oversee committees, review and refresh policies, ensure grant funding processes meet required standards, such as GDPR, and manage external audits.
- Grant Finances and Budgeting: Support setting and monitoring charitable expenditure and Grant Funding team budget, approve invoices, and maintain strong working relationships with finance leads at host institutions, the hospital and ICH.
- Grant Funding Team Operations: Support with the delivery of team business plans, implement KPIs for good grant management, and ensure effective support across the full grant lifecycle through team coordination and leadership.
- Grant Processes and Systems: Oversee grant processes from pre- to post-award, lead continuous review and improvements, support transition to new Grant Management System, and ensure accurate data storage and reporting.
- Grant Management: Ensure good processes are in place for grant funding elements of restricted funding, oversee use of special purpose funding, oversee accurate grant data to external partners.
- Line Management and Leadership: Deputise for Senior leaders as required, line manage two Grants Operations Officers and build relationships with stakeholders.
The ideal candidate will have strong experience in research and grants management, including research governance, project management, and supporting high-level committees. They will be highly organised, self-motivated, and able to manage competing priorities, with excellent communication and interpersonal skills to build trusted relationships across scientific, clinical, and research communities. A good understanding of charity sector fundraising, the UK medical research landscape, and the complexities of NHS-based research is desirable.
If this role appeals to you and you would like to be part of a team working towards a better future for seriously ill children, we would be delighted to hear from you.
How to apply
Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 9am Thursday 19 June with interviews scheduled to take place in person w/c 30 June.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
HEALTH PROMOTION NURSE (REGISTERED ADULT NURSE) - NORTHEAST ENGLAND
Salary: £42,435 per annum pro rata (plus Car Allowance)
Reports to: Cancer Awareness Nurse Manager
Department: Policy, Information and Communications
Location: Home-based in the Northeast of England. This role will be field-based within this region, with Sunderland acting as the centre-point and covering a 35-mile radius in each direction from there.
Employment type: Permanent
Working hours: 28 hours per week
Closing date: Tuesday 24 June 2025, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. This role is also subject to a DBS check and successful completion of a PVG check prior to joining.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.
We are looking for a Health Promotion Nurse (Registered Adult Nurse) to join our team in the Northeast of England. Our Cancer Awareness Roadshow plays a vital role in achieving our vision of beating cancer. We travel to the heart of communities talking to over 51,000 people every year about cancer. Our nurses directly reach people most in need, helping people to take steps to reduce their risk of cancer through lifestyle changes and supporting them to maintain those changes lifelong. If you've got an interest in health promotion and you are an excellent and confident communicator then this could be the perfect opportunity for you.
What will I be doing?
Working as a core part of our Cancer Awareness team to engage people face-to-face, providing information on cancer prevention, screening and early detection
Organising and delivering Cancer Awareness presentations and training to community groups and supporting other public health initiatives in our Nurse-led Cancer Awareness activities
Collecting and inputting data to evaluate local engagement activities
Getting involved with other Cancer Awareness outreach activity in the local community
Managing a team of Health Awareness Volunteers and supporting them to be involved with Cancer Awareness activity where appropriate.
What skills are you looking for?
Registered Nurse - NMC registration is mandatory for this role and must be maintained at all times
An interest in or experience of at least one of the following: health promotion, practice nursing, occupational health, health visiting, district/community nursing or other qualification/experience
Excellent verbal communication skills with the ability to engage people in conversation and to use motivational interviewing techniques
Proven experience in delivering public-facing work, and a good understanding of the challenges associated with engaging hard to reach groups and addressing health inequalities
Ability to work flexibly and autonomously
Understanding of the importance and need for adhering to data protection, quality assurance and other compliance policies at all times
Excellent written, administration and organisation skills with the ability to keep accurate confidential records
Willingness to be flexible in regard to working days and hours
Excellent self-awareness and the ability to recognise development areas and to seek training and support as necessary.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We review pay annually and aim to recognise individual performance and achievements.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.
Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Please note that, Internally, this role is known as Cancer Awareness Nurse.
School Improvement Officer
We wish to appoint two experienced senior leaders to help deliver educational excellence and effectiveness across the 155 Church of England schools and academies in Chichester that belong to the household of faith in the Diocese.
This is hybrid-working role offering flexible working and can be either full or part-time.
Position: School Effectiveness Officer
Location: East Sussex/Hybrid
Salary: £55,000 - £58,000 per annum depending on qualifications and experience for 37.5 hours per week or a pro-rata salary of £44,000 - £46,400pa for 30 hours per week (0.8 contract)
Hours: Full-time, 37.5 hours per week or part-time, 30 hours per week (flexible working)
Contract: Permanent
Closing Date: Sunday 22nd June 2025
Interview Date: Interviews will be held in Hove on Tuesday 11th July 2025
About the Role
We are looking for one School Effectiveness Officer to provide support to schools in East Sussex and another to schools in Mid/West Sussex. Both roles are offered as full-time positions; however we are happy to receive applications from candidates who may be looking for a part-time role.
The organisations vision for Education is to be “deeply Christian, serving the common good.” We are seeking new team members who can support the development of school improvement and Christian distinctiveness provision across Church of England schools and academies.
The principal duties include:
- Providing advice and support to school leaders on strategies for improvement and raising standards in church schools
- Developing effective processes for school improvement based on monitoring, review and evaluation principles.
- Supporting church schools and academies in their preparation for and response to Ofsted and SIAMS inspections.
- Advising school leaders on the development of the distinctive Christian character and the promotion of spiritual, moral, social and cultural development in the life of their schools and academies.
As an employer, and as a Church House team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.
About You
Our ideal candidate will:
- Be an experienced Headteacher with a record of delivering school improvement and educational excellence.
- Be a practising Christian and committed to the role that church schools play in the formal education and raising of standards.
- Have the ability to build strong professional relationships, have challenging conversations and hold senior school leaders to account with sensitivity and understanding.
- Show evidence of good leadership and organisational skills and have the ability to prioritise tasks, risks and opportunities.
For full details of the job please see the job description and person specification when you click to apply.
Please note this is post to which a Genuine Occupational Requirement under paragraph 1 of Schedule 9 of the Equality Act applies, the requirement being that the post holder is a practising Christian.
About the Organisation
The vision of the Diocese is to help people within the Diocese to know, love and follow Jesus. Based in Hove and serving the people of the Sussex across more than 360 parishes and 155 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.
What we offer:
- One of the core values is flexibility. The Diocese offer flexi-time and the opportunity to apply to use the DBF’s remote working policy to work from home for part of the week.
- 28 days of annual leave, plus bank holidays and two privilege days per year or a 0.8 pro-rata equivalent.
- Membership of the Church Worker’s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%.
- Free parking, and the ride to work scheme and development opportunities
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
This role is subject to an Enhanced DBS check and the post will involve travelling around the Diocese, some evening work and occasional work at weekends.
Please note this is post to which a Genuine Occupational Requirement under paragraph 1 of Schedule 9 of the Equality Act applies, the requirement being that the post holder is a practising Christian.
Other roles you may have experience of could include Improvement Officer, Effectiveness Officer, School Improvement Officer, School Effectiveness Officer, School Effectiveness and Improvement, School Effectiveness and Improvement Officer, Head Teacher, Teacher, Deputy Head, Head of Year, School, Education, Education Improvement Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Engagement Manager
Location: Pembrokeshire Wales
Contract Type: Fixed-Term – 31st March 2026
Hours: Part time 21 hours over 3 days on a rota basis.
Salary: £15,375 (FTE £25,625)
DBS/PVG: yes requiredl (Enhanced)
Job Family: 3 Include salary £15,375
Line Manager: Theresa Rolph Project Manager
Start Date: ASAP
Closing Date: 23rd June 2025 12 noon
Interview Dates: 1ST July 2025
We reserve the right to close this vacancy early if we receive sufficient applications
Volunteering Matters
Everyone in the UK should have the opportunity to thrive. So we bring people together to overcome some of society’s most complex issues through the power of volunteering.
We partner with communities to overcome adversity, tackling social isolation and loneliness, improving health, developing skills and opportunity and making sure young people can lead change. And because we’re a national charity, we do this at scale, sharing our expertise and building partnerships to make an even bigger impact.
We turn local knowledge and energy into action and progress, building stronger communities and a better future for
Job Purpose:
Pivot (Home from Hospital)
Pivot (Home from Hospital) is delivered as part of the Pembrokeshire Integrated Assisted Discharge Partnership commissioned by the Hywel Dda University Health Board. The service aims to support people’s discharge from the hospital and prevent unnecessary readmittance. It also supports people to either remain in or return to their own homes, where evidence shows they are most likely to make the best recovery and retain their independence for longer.
As part of the wider partnership, Volunteering Matters recruits and places volunteers to provide short-term practical support to individuals in their homes, for example, providing help with shopping, light cleaning, or befriending, etc., and we are now looking for a dynamic Engagement Manager to join our local team. The role will involve recruiting, onboarding and supporting a local bank of volunteers, whilst managing referrals into the scheme, having ‘What Matters’ conversations with service users and coordinating a matching process so that people get the timely help they need. The right candidate will be someone who can work flexibly and demonstrates an understanding and commitment to our organisational values.
Please note: this role may require occasional Saturday mornings.
Key Duties:
1. Recruit, interview, induct, train and support volunteers.
2. Work closely with the Pivot team and wider partnership to manage referrals into the project, updating on progress and plans in the process.
3. Engage with service users to conduct a “What Matters” conversation and develop individual support plans
4. Management of the matching/placement of volunteers, and monitoring and supporting the match throughout.
5. Maintain good record keeping, ensuring that evidence and impact data is collected so that we can monitor progress against outcomes
6. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.
7. Maintain effective relationships with volunteers, service users, colleagues and project partners.
8. Prepare reports to the Project Manager, based on agreed outputs and targets.
9. Risk assess all activities and volunteers, ensuring that they are regularly reviewed and amended if circumstances change.
10. Contribute to joint working and teamwork across Volunteering Matters and the Home from Hospital team.
Experience/Skills and attributes:
1. A calm and collected demeanour, with the ability to reassure, support and allay the worries of service users.
2. Ability to engage in good conversation with service users, whilst actively assessing risks and solutions.
3. Ability to motivate and engage people.
4. Awareness of social care and/or third sector service provision, and the support networks and services available in Pembrokeshire.
5. Excellent written and verbal communication skills.
6. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.
7. Ability to assess risk and carry out risk assessments (training will be given).
8. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and record keeping.
9. Understanding of and commitment to equality, diversity and inclusion.
10. Understanding of and commitment to Data Protection and confidentiality.
11. Full UK Driving Licence
Desirables:
Ability to speak Welsh or a willingness to learn.
Experience working in partnership with other agencies.
Qualifications:
Relevant experience and values alignment are more important for this role than specific qualifications. This role will also require the successful candidate to undertake project-specific training, including:
· Risk Assessment
· Carer Aware training.
· Welsh Language at Work training.
· Social Services and Wellbeing Act training.
· Safeguarding
Location: This role is home-based and will involve extensive travel across Pembrokeshire. For this reason, we require the post holder to have a full UK driving licence with use of their own car. The postholders will require good internet access to enable remote working and a suitable home office space. IT equipment and infrastructure will be supplied.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.




