Supporter experience manager jobs in angel, greater london

Spotlight on Corruption has an exciting opportunity for someone who identifies with Spotlight’s core mission of fighting corruption to join us in a critical role. We are looking for a highly numerate, super efficient, and enthusiastic Head of Finance and Operations with excellent budgeting skills, and strong people skills, who will be a core part of our senior management team.

Deadline for applications is 23.30 on Sunday 17th August

About Spotlight

Spotlight on Corruption is a small team with outsized impact that shines a light on the UK’s role in corruption at home and abroad.

We build the evidence base for reform through investigative research and extensive engagement with experts and frontline staff, and act as policy entrepreneurs, developing innovative and pragmatic solutions. We disseminate our work through hard-hitting reports and briefings for decision-makers and the general public and follow through with dogged advocacy to shape the narrative, as well as working in a highly collaborative manner to build consensus for reform.

The charity’s staff and budget has grown significantly in the last five years. In addition to this role, the current team consists of an Executive Director, Deputy Director, Senior Policy & Campaign Lead, Senior Advocacy Adviser, Senior Communications Advisor, and Senior Policy Researcher. We anticipate that a Senior Fundraiser and a Legal Researcher will join the team in the next few months. 

What we are looking for

We are looking to recruit an experienced individual with a strong background in financial management, strategic planning and operational management, to play a central role within our small but dynamic team. The role involves helping the organisation implement our strategic plan and ensure our financial sustainability, as well as developing and overseeing the smooth running of our internal systems and processes, including our governance.

This is a busy and varied role which involves working closely with the Executive Director and other senior staff, leading on all aspects of financial management, governance and HR, line managing Spotlight’s senior fundraiser, and helping with operational delivery and administration. 

We are looking for an all-rounder with excellent financial skills, who will be able to support the implementation of Spotlight’s future growth and organisational development, ensuring we have in place the right policies and processes, help us meet our donors’ requirements, and trouble-shoot operational issues for our team.

Spotlight on Corruption is committed to fostering a diverse, inclusive, and equitable environment where all staff feel respected and valued. We conduct anonymous long-listing to help promote fairness and diversity, and encourage candidates from different backgrounds and experiences to apply.

Key responsibilities:

The Head of Finance and Operations will:

• Ensure that senior management and the Board can make strategic decisions on budgeting and organisational development by providing strong advice on finance and governance

• Maintain effective budgeting and financial management processes, manage our restricted and unrestricted funding, lead on the year-end accounts and ensure that we meet our statutory reporting requirements

• Line manage Spotlight’s senior fundraiser and manage relationships with operational consultants (bookkeeper / payroll provider, IT provider and HR consultant)

• Lead on the financial aspects of grant management including writing and monitoring project budgets, optimising grant terms and conditions for Spotlight, and contributing to our Monitoring, Evaluation and Learning processes

• Support operational implementation across the organisation, including smooth day to day management of the administrative needs of the team

• With the support of the HR consultant, ensure that key aspects of HR such as recruitment, induction, appraisals, staff development and pay reviews are conducted effectively and that Spotlight has in place and implements appropriate people policies

• Ensure we meet our obligations as a charitable company, and facilitate the effective governance of the organisation through close liaison with the Board and management and administration of Board affairs

Person specification - Essential:

• Previous work experience in a finance and operations management role, and an ability to apply it to a small charity like Spotlight

• Demonstrable ability to produce appropriate organisational (£700k+) and project-level budgets, provide strategic financial analysis and advice, and oversee the meeting of statutory reporting requirements 

• Clear ability to manage and make the most of grant opportunities, including optimising grant application budgets, and managing restricted and unrestricted funds

• Demonstrable ability to provide wide-ranging operational support including preparing and managing contracts

• Experience of working closely with a Board on governance and strategic delivery

• Proven track record of working across a range of finance and operations tasks in a busy and fast-moving environment

• Highly organised with the ability to plan, prioritise and manage deadlines, with high standards and an acute eye for detail 

• Demonstrable interpersonal skills and a track record of strong team working skills and managing a large workload independently

• Excellent writing and verbal communication skills, including fluency in written and spoken English, with the ability to communicate complex financial and operational information clearly

• IT proficiency and knowledge of CRM systems (Spotlight uses Beacon CRM)

• A commitment to fighting corruption

• Automatic right to work in the UK

Person specification - Desirable: 

• Knowledge of charity audit processes

• Experience of supporting organisational development during a period of growth

• Experience of line management and/or working with HR, finance or IT consultants

• Experience of working with a fundraiser

Working arrangements:

Full-time or 4 days a week (35 or 28 hours) subject to discussion with the suitable candidate. 30 days of annual leave plus public holidays (pro rata if part-time). Remote working from home required, with regular meetings in London. Flexible working, including a nine-day fortnight. 

Responsible to: Executive Director

Start date: Beginning of January 2026 

Senior Technical Engineer

We seek to recruit three individuals who display a flexible approach, excellent communication skills and are effective team players.

Position: SIT57 Senior Technical Engineer - Infrastructure and Cloud Services (three positions)

Location: Home-based, UK, Nationwide

Salary: £40,686 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)

Hours: Full-time, 35 hours per week

Contract: These are fixed-term contracts for 9 and 12 months.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 29th August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: TBC

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team, you will work primarily on projects surrounding Azure, Intune & Microsoft 365 technical stack and integrations as the charity continues to adopt more of these technologies.

The role will require:

• Excellent understanding of Microsoft technologies.
• Excellent understanding of technology security.
• Excellent understanding of cloud technologies – Azure / Intune / Defender etc…
• Excellent understanding of server & end-user applications.

There are 3 positions available:

• 1 x 35 hours per week position – 9 month fixed-term contract
• 2 x 35 hours per week positions – 12 month fixed-term contract

Please indicate in your application which fixed-term contract you would like to apply for.

About You

• Experience working with Microsoft Azure as an Infrastructure Engineer.
• Good level of literacy/written communication skills.
• Good level of verbal communication skills.
• Professionalism and integrity.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Technical Engineer, Senior Technical Engineer, Infrastructure Engineer, Senior Infrastructure Engineer, Infrastructure and Cloud Services Engineer, Infrastructure and Cloud Services Technical Engineer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

• Provide day-to-day supervision, guidance and emotional support to helpline advisors.
   

• Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
   

• Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
   

• Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
   

• Coordinate rotas and ensure adequate shift coverage.
   

• Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
   

• Promote staff wellbeing and implement trauma-informed approaches in staff support.
   

• Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
   

• Lead on service improvement by identifying trends, risks, and areas for development.
   

• Monitor and analyse service data to contribute to internal reviews and funder reporting.
   

• Ensure compliance with data protection, confidentiality, and safeguarding standards.

• Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
   

Person Specification:

• Supervisory or senior experience in helpline, casework, or support services.
   

• Proven ability to provide emotional and professional support to frontline staff.
   

• Experience in handling safeguarding referrals and risk assessments.
   

• Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
   

• Strong understanding of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.
   

• Excellent interpersonal, leadership, and communication skills.
   

• Strong organisational skills and ability to manage competing priorities.
   

• Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
   

• Experience in monitoring, evaluation, or impact reporting is desirable.
   

• Commitment to equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

We’re looking for an ambitious and energetic Senior Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of seven fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations.

Our perfect candidate will have experience in new business/sales and account management, either within the charity or corporate sectors. We’re looking for someone with the confidence in securing, growing and managing a diverse fundraising portfolio.

You’ll be a proactive self-starter with creative flair who has strong attention to detail and excellent new business, account management, relationship building, pitching and writing skills. Success in the role will be measured through income targets, partnership satisfaction and engagement levels, renewal rates and contribution to long-term strategic goals.

In this job, you’ll work closely with the Senior Strategic Partnerships Manager and wider corporate partnerships team to drive forward new business by seeking and securing innovative new partnerships with high-value companies. You’ll also deliver excellent account management by providing our partners with an inspiring supporter experience. Your portfolio may include large Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies, and sponsorship and Cause Related Marketing (CRM) opportunities.

You'll be joining us at the start of our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You’ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improving the lives of everyone affected by bowel cancer.

The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation modification (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. Degrees is neutral on whether SRM should ever be used, but we believe that developing countries should be empowered to conduct their own research and to play a central role in SRM discussions.

Degrees’ programmatic work is centred on capacity-building through research grants and North–South and South–South collaboration schemes, outreach activities, and cross-cutting community building. As part of this, Degrees runs workshops in the Global South that bring new voices into the SRM conversation, and our research funds support scientists and other experts in developing countries as they research what SRM could mean for their regions and become part of a global research community.

The Administrative Officer role offers a fantastic opportunity for the right candidate to help scale up the organisation’s work, building on the successes of the last decade, and to help the most climate-vulnerable countries make up their own minds about SRM. 

Joining a growing team, the Administrative Officer will support the Policy Engagement and Programmes teams through the provision of administrative services to ensure the efficient organisation of, execution of, and participation in events. Secondarily, the Officer will provide general administrative support to the Policy Engagement team. 

The Administrative Officer will work under the supervision of the Policy Engagement Director, while supporting the Policy Engagement Managers and the Programmes team. Responsibilities will include: 

• Arranging travel, lodging and other travel logistics for Degrees staff, funded scientists, policymakers, and other external participants; 
• Managing the policy engagement events budgets;
• Arranging meeting facilities; 
• Facilitating requests for visas and other travel authorisations; 
• Serving as a point of contact for external event participants’ queries about travel and events; 
• Ensuring proper distribution of information documents and meeting minutes in a timely manner;
• Drafting general and formal correspondence; reviewing and formatting documents and slides according to style;
• Organising and maintaining the policy engagement team’s shared mailbox and filing system;
• Scheduling staff and other meetings; 
• Supporting processes for this new team, including aspects of monitoring, evaluation, and learning (MEL); 
• Maintaining the list of external policy engagement contacts; 
• Any other related activity in support of the Policy Engagement team. 

ADOBE CAMPAIGN SPECIALIST

Salary: £50,000 - £56,000 per annum

Reports to: Senior Marketing Data Manager

Department: Marketing, Fundraising and Engagement

Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)

Employment type: 18 month fixed-term contract

Working hours: 35 hours per week

Closing date: Tuesday 26 August 2025, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.

We have an exciting opportunity for you to join us as an Adobe Campaign Specialist. We are looking for an expert Adobe user, who has strong experience building and executing marketing campaigns using Adobe Campaign.

The role will work closely with stakeholders across MFE, supporting campaign build and driving improvements to support business requirements. You will play a key role to ensure campaigns are delivered accurately, on time and effectively. You will need a data analytical mindset and ability to work collaboratively, suggesting and contributing to campaign ideas with ease.

What will I be doing?

• Providing expertise in the design and implementation of CRUK campaigns in Adobe

• Developing, implementing, and managing data workflows using Adobe Campaign, ensuring campaigns are automated where possible, optimised, and data-driven

• Building trigger-based journeys, integrating data points for timely and effective communications

• Working closely with the Product Manager to ensure appropriate processes and controls are in place for effective and efficient working

• Supporting the end-to-end data selection process ensuring ways of working are validated, captured and subsequently error free

• Maintaining a thorough understanding of marketing strategy and advising campaign managers on data selections, ensuring that all groups of supporters are considered appropriately and that we are maximising the value of our contactable base

• Mentoring the Data Selections Executive, guiding and upskilling them to deliver accurate selections in Adobe Campaign

• Working closely with the matrix team to explore and exploit Adobe Campaign capabilities.

What skills are you looking for?

• Proven track record at working with Adobe Campaign to a highly proficient level

• Good knowledge of the technical configuration of Adobe Campaign

• Significant experience of complex data selection methodology gained in a marketing environment

• Proven ability of building positive working relationships and influencing others

• Excellent attention to detail

• Experience of managing own and others' workloads

• Strong team player with the ability to build effective working relationships and coach junior team members

• Strong communication skills combined with strong levels of interpersonal and negotiation skills

• Logical approach to solving complex problems

• Able to balance multiple campaign builds and deadlines simultaneously - highly organised with great time management

• A good knowledge of fundraising and marketing regulatory frameworks.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.

Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

We’re looking for a proactive and organised individual to become a key part of our small friendly team at the Faculty of Forensic & Legal Medicine. This newly created role offers the chance to make a real impact and grow within a respected organisation.

Westminster

We are looking for a for a Volunteer Development Officer to be involved in supporting on and developing the volunteer peer champions for our gang prevention work as well as supporting aspects of the Befriending service to ensure that the organisation reaches and supports as many families as possible. You will provide and support the Team Leader on the coordination, training, recruitment and management of volunteers.as ensuring there is a continual bank of active volunteers,

You will also be responsible for supporting the delivery of volunteer training and providing one-to-one support and group supervision as appropriate. In addition, the role will include matching volunteers to families, keeping accurate records and completing reports

You will need to have experience of volunteer recruitment and training as well as experience of managing volunteers and have knowledge of the role of volunteers in community projects. You will also have the ability to use your own initiative and have excellent communication skills, both written and oral.

Level 3 qualification in health and social care, children and young people's workforce or other equivalent qualification is essential. Comprehensive knowledge of local agencies, networks and partnerships within the area and commitment to ensuring equal opportunities and diversity and the values, aims and objectives of Family Lives are also essential.

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Family Lives offers good flexible working opportunities including flexibility regarding days/hours worked for part time staff and an option to work from home when not working in the community. In addition, all staff start with 27 days annual leave, pro-rata, plus bank holidays. This increases with length of service.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 24th August 2025. Interview date: w/c 1st September 2025.

Future Talent supports gifted young musicians from low-income backgrounds across the UK. Join them as their next CEO and lead a mission where powerful storytelling and purposeful fundraising drive lasting impact and unlock potential every day.

Applications close: 9 a.m. Monday 8th September 2025

Location: Hybrid/London SW9 6DE (2 days per week in the office)

About Future Talent

Founded in 2004 by the Duchess of Kent and Nicholas Robinson OBE, Future Talent exists to break down barriers, create opportunities, and harness the transformative power of music to change the lives of young musicians across the UK.

With over 4.2 million children living in poverty in the UK, too many gifted young musicians are held back by a lack of access and support. We envision a future where all musically talented children, regardless of background, are empowered to thrive.

Our work is made possible through the generosity of major donors, trusts & foundations, corporate partners and sponsors, and individual supporters, whose contributions and support make our programmes possible, creating vital opportunities for young musicians.

About the role

As CEO, you will provide strategic and operational leadership to ensure we can support more young musicians across the UK.

This is a hands-on, externally facing leadership role that combines fundraising, advocacy and organisational strategy. You’ll work closely with our committed Board of Trustees, expert Advisory Group and small, passionate staff team to:

• Lead high-value fundraising activity, strengthening and diversifying our income from major donors, trusts and foundations, and corporate partners
• Build partnerships across the music, education, funding and philanthropic sectors
• Increase the charity’s visibility and voice on a national level
• Lead a high-performing, inclusive team culture
• Ensure the charity’s long-term financial sustainability and operational resilience

This is a fantastic opportunity for someone who is ambitious and excited about the impact Future Talent can have, and who brings the strategic fundraising expertise, day-to-day energy and stakeholder management skills to make that ambition a reality.

Who we are looking for

We’re looking for a confident, collaborative and energetic leader with experience working in a small charity environment and a passion for supporting young people and driving social change.

You don’t need to have been a CEO before; this could be your first time stepping into the role. What matters is that you bring the right leadership experience, values and ambition to take Future Talent forward.

You will bring:

• Proven success in delivering significant fundraising results and income growth, particularly with major donors, trusts and foundations and/or corporate partners
• Strong relationship-building skills and experience representing an organisation externally, including to funders and philanthropic partners
• Strategic leadership experience, with the ability to lead organisational growth and change
• A people-centred leadership and management style that fosters inclusion, collaboration and high performance
• Financial and operational acumen

While your background could be in youth, arts, music, education, or another area of the charity sector, a personal interest or hobby in music would be a welcome bonus.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 8th September 2025.

ICT & Facilities Assistant (Part-Time)
Fulham-based, with travel to sites across London
Monday to Friday, 9am–2pm (25 hours per week)
Two-year fixed-term contract
c£28,000 FTE (actual salary pro rata)

Are you a tech-savvy, people-focused problem solver looking for a part-time role with purpose?

We’re supporting a small, well-established charity that provides housing and support to vulnerable people. They’re looking for an ICT & Facilities Assistant to join their friendly team and help keep their digital systems running smoothly – and their staff supported and connected.

This is a great opportunity for someone who enjoys variety, values meaningful work, and is comfortable being the go-to person for day-to-day IT support.

What you’ll be doing:

• Acting as first-line support for all things IT – from SharePoint and Teams to mobile phones, AV kit and the organisation’s in-house CRM.

• Logging and escalating more complex tech issues to the external ICT contractor or your line manager as needed.

• Setting up user accounts, permissions and access rights, with a focus on security and good cyber hygiene.

• Helping with onboarding new staff, setting up laptops and workstations, and delivering basic Office 365 training.

• Keeping IT documentation up to date – including inventories, guides and user manuals.

• Supporting with basic facilities tasks, including office moves and covering the Fulham site reception on occasion.

What we’re looking for:

• A qualification in IT (e.g. diploma or degree) and strong working knowledge of Windows 11, Microsoft 365, Teams and SharePoint.

• Experience supporting hardware (laptops, phones, tablets) and networking infrastructure.

• A good grasp of cyber security best practices.

• Someone proactive, organised and approachable – a natural helper who’s happy juggling different tasks.

• An understanding of, or interest in, the challenges faced by ex-Service men and women.

This is an office-based role working 9am–2pm, Monday to Friday. You'll be based in Fulham, with occasional travel to other sites across London.

If you enjoy rolling your sleeves up, supporting people, and making sure the tech just works – this could be a perfect part-time fit.

To apply or find out more, get in touch today. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Worker to play a pivotal role in our Coxley House Registered Care Home in Tower Hamlets.

Sounds great, what will I be doing?

This role involves ensuring the safety and security of both the building and its service users during night hours, through regular patrols, monitoring CCTV and emergency systems, and completing health and safety checks. The postholder will deliver person-centred, responsive support tailored to service users' evolving needs, including during mental health relapses or crises. They will co-produce risk assessments, crisis and safety plans with service users, their families, and professionals, while also supporting outcomes related to wellbeing, safety, and positive engagement. The role includes intensive support around substance misuse, caretaking responsibilities such as housing management and cleaning duties, and conducting regular flat checks to maintain a safe and supportive environment throughout the night.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have proven experience supporting individuals with mental health and complex needs, with additional experience in substance misuse support being desirable. They will have a solid understanding of recovery-focused approaches and co-production, along with the ability to design and deliver activities that build confidence, reduce anxiety, and support self-defined recovery goals. A strong knowledge of relevant legislation, including welfare reform, the Care Act, and housing pathways, is essential. The candidate must be confident in engaging clients in assessments and collaboratively developing, reviewing, and auditing support and safety plans. Proficiency in MS Office and case management systems is required, as is the ability to manage basic building safety issues and handle petty cash accurately. Excellent spoken and written communication skills, flexibility to work evenings, weekends, and bank holidays, and resilience in challenging situations are key to success in this role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales. This vital role provides a high quality first point of contact and initial triage service which includes dealing with requests for advice made in person at our two central London Courts, via our website, by email, by telephone or a referral internally or from a third party. We are open every day for in-person enquiries, although advice is provided by appointment only.

The role will also support an online appointment booking system for clients accessing services, and general administration of our legal advice services including administering the pro bono legal advice rotas and collecting and sharing information and paperwork between clients and legal advisers.

We are interviewing on an ongoing basis due to the need to fill the role, so please apply as soon as possible.

This is an exciting opportunity to shape a new senior role within our organisation. The Interim Head of Research and Campaigns will lead our Research function and advocacy efforts, ensuring that evidence-based insights drive our campaigns, policy work, and public engagement.

Recently kicking off our new ‘Creating Positive Change Together’ strategy, coproduced by over 130 staff, volunteers, clients and partners, Groundswell has ambitious plans around influencing more change and amplifying voices to promote healthier lives and a better future for anyone who has experienced homelessness. This role directly aligns with these strategic plans, to refine and use innovative participatory research centring lived experience, share and amplify insight from people with experience of homelessness, and increase our campaigning activities to change systems and break down the barriers that stand in people’s way to a healthier life and more hopeful future.

This role has been created on an interim basis to assess its impact and effectiveness, with a key focus on reviewing the priorities, progression and support of our Research Team and making recommendations for the future regarding this new role. The role will sit within the wider Participation, Progression and Creating Change team. 

We anticipate that some form of Head of Research & Campaigning role will continue beyond this 12-month period, and this interim position will very much shape and inform that longer term role. 

Are you ready to make a difference to a child's education?

With 57 schools, Lift Schools is one of the country’s largest multi-academy trusts. Good governance is critical to school improvement and to the achievement of our strategic objectives. Education governance refers to the systems, policies, and processes through which an education system or institution is controlled, managed, and held accountable to achieve its goals and ensure quality.

This is an exciting opportunity to join a friendly, agile and highly collaborative governance team that is deeply committed to serving schools and ensuring added value through robust governance. We are looking for a diplomatic and self-motivated Governance Officer who will be able to deal with a wide range of tasks and enquiries in an efficient and organised manner. You will be an integral part of ensuring day-to-day delivery of effective governance at all levels, including supporting processes related to parental complaints and pupil suspensions/exclusions, and will act as a main point of contact for schools.

This role plays a crucial part in ensuring that our schools operate within a strong governance framework and that statutory and trust procedures are followed fairly and consistently. You will work closely with school leaders and our regional officers to ensure the effective handling of sensitive and complex matters.

An interest in education governance is warmly welcomed and will be supported through professional development opportunities, but it is not essential for this role.

We’re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools.  As with our students, we want our team to be empowered to do their best work, supported by the best leadership they’ve ever had.
We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.

We offer you:

• Comprehensive training: Access a wide range of developmental training to boost your career.
• Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
• Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.

This post is due to commence in September 2025 and will be a fixed term, maternity cover position for one year.

Closing date: Tuesday 26 August 2025

Interviews: Will be held the week commencing 01 September 2025

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.