Supporter experience manager jobs in leicester

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· using your consultancy skills to improve social care for people who draw on care and support

· enabling health and social care agencies achieve their ambitions by co-producing change and creating more sustainable systems leading to better outcomes

· working with a wide range of stakeholders across social care, practice development consultants build strong relationships, analyse information, plan for change and support the delivery of better services.

What we are looking for:

· professionals with a passion for delivering complex improvement and consultancy projects for adults in social care

· enjoyment for working collaboratively and flexibly to design and undertake consultancy and improvement projects such as including diagnostics, change management projects, organisational and practice reviews

· understanding of the strengths-based and person-centred approach

· experience of delivering face to face and online training

· experience of stakeholder engagement and management

· project and budget management skills

· commitment to equity, diversity, and inclusion.

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

About the role

The HR Business Delivery Partner will  play a key role in delivering proactive, people-focused HR support across the employee lifecycle—partnering with managers to embed best practice, drive organisational performance, and ensure compliance.

The role also leads on learning and development, HR systems, data insights, and line management of the HR Administrator.

About you

You are a confident and collaborative HR professional with a CIPD Level 5 qualification (or equivalent experience) and a strong working knowledge of UK employment law and HR best practice. You bring proven experience of partnering with managers across complex organisations to deliver people-centred, pragmatic HR solutions that support both operational needs and organisational culture.

You are adept at guiding and coaching line managers through all stages of the employee lifecycle, including handling employee relations matters such as disciplinary and grievance processes. Your approach to problem-solving is proactive, people-focused, and grounded in sound judgement.

You have experience developing and reviewing HR policies, procedures, and supporting documentation, and are comfortable administering HR systems and using Excel to interpret data and inform decision-making

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

About HOST 

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role

As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community. 

You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values. 

This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow. 

Core Responsibilities

1. Hosted Partner Onboarding and Development 

• Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems. 

• Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities. 

• Ensure all onboarding documentation, contracts, and systems are completed accurately. 

• Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation. 

• Track onboarding milestones and ensure timely transitions from application to full hosting. 

2. Hosted Partner Journey Development 

• Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal. 

• Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services. 

• Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values. 

• Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows. 

3. Partner Communication and Engagement 

• Maintain consistent, high-quality communication with partners throughout the onboarding and early development process. 

• Ensure partners have access to the right guidance, templates, and training resources. 

• Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement. 

• Contribute to the Project Hosting Bulletin and updates for new HPs. 

4. Documentation, SOPs, and Training 

• Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management. 

• Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes. 

• Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle. 

5. Risk Identification and Escalation 

• Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks. 

• Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation 

• Maintain accurate documentation of risk assessments and onboarding decisions. 

6. Collaboration and Service Improvement 

• Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs. 

• Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems. 

• Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience. 

7. Growth and Learning Areas (Development Focus) 

• Develop leadership in onboarding design and service improvement. 

• Contribute to testing and adoption of HOSTHub features that enhance the HP journey. 

• Support the Partnerships Circle in developing standardised partner support materials. 

Required Experience 

• 3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment. 

• Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners. 

• Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts. 

• 2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data. 

• Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically. 

• Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency. 

• Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences. 

• Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously. 

• Experience handling compliance checks, screening, or due diligence processes is highly desirable. 

• Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.

The Charity and The Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

I am here to lead Scotty’s outreach to bereaved military families — helping more people find, trust, and access our support by creating a visible, welcoming, and engaged community.

I am accountable for:

• Developing and delivering Scotty’s Outreach strategy, aligned with the charity’s long-term vision and growth targets.
• Leading the development of a new in-house team, ensuring strong performance, alignment, and support across all outreach activities.
• Achieving our beneficiary reach and engagement targets, including community growth, email sign-ups & engagement, social reach, and event/webinar attendance.
• Ensuring all outreach activity is sensitive, on-brand, and audience-focused, particularly in the context of bereavement and the military community.

The key responsibilities of this role are:

• Shape and deliver the Outreach strategy to engage bereaved military families across the UK, helping us to a) reach more bereaved families, and b) maintain regular engagement with those families.
• Lead and support the development of the Outreach squad as it grows.
• Plan and oversee delivery of digital and offline outreach activity, including social media, email marketing, website content, printed publications, and event promotion.
• Initially take responsibility for the delivery of outreach activity (except social media) until the squad grows.
• Ensure strong audience insight, segmentation, and tone of voice in all comms.
• Set and report on performance metrics to the CEO, SLT, and Trustees.
• Work closely with internal teams, especially our Service Delivery, to align comms and campaigns with our Programme goals, and to ensure we sensitively engaged with the bereaved military community.
• Uphold the Scotty’s tone and brand across all outreach activity — adapting to the needs of a sensitive, bereaved audience.

The 3-month goals for this role are:

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Finalise the Outreach strategy with the CEO, including key audience segments, platform focus, and performance metrics.
• Begin recruitment of the Outreach Squad (Social Media Exec to start, subject to funding confirmation).
• Produce and maintain a 90-day content and campaign plan, working closely with other teams.
• Establish baseline data for outreach KPIs and set up regular performance reporting.
• Picked up accountability for beneficiary marketing-related tools such as email, website, social etc.

The 6-month goals for this role are:

• Support the recruitment and onboarding of the Social Media Exec (TBC).
• Have created audience journeys and set up systems (CRM) to mirror them.
• Launch first targeted outreach campaigns focused on increasing awareness and sign-ups to services, particularly SMILES and SUPPORT programmes.
• Begin the repositioning journey for Scotty’s brand, working alongside PR & Comms and the CEO.
• Strengthen working relationships with Service Delivery to ensure handovers from outreach to support are smooth and consistent.
• Launched a regular programme of beneficiary focused comms including monthly email, annual magazine, daily social content.

The 9-month goals for this role are:

• Demonstrate progress against outreach KPIs (e.g. increased social reach, community email sign-ups, beneficiary engagement).
• Deliver a successful cycle of outreach to support 2+ SMILES or SUPPORT campaigns/events.
• Complete internal and external review of what’s working in outreach — optimise content, messaging, and tactics accordingly.
• Refine and relaunch Scotty’s beneficiary-facing email comms strategy to improve open and click-through rates.
• Begin developing a 12-month Outreach roadmap for Year 2, including content themes, campaign ideas, and team development needs.
•  

Skillset and Experiences Required:

Marked as D (Desirable) or E (Essential)

· Experience in leading marketing or engagement strategy - E

· Team leadership and people management experience - D

· Proven track record of delivering audience growth and engagement - E

· Strong understanding of digital channels (social, email, content) - E

· Experience working in a charity, community-focused or purpose-driven role - D

· Experience with campaign planning and performance reporting - E

· Ability to write and oversee content that is clear, warm, and sensitive - E

· Familiarity with bereavement support, the Armed Forces, or similar sectors - D

· Proficient in using data to inform strategy and optimise campaigns - E

· Comfortable working with autonomy and initiative in a remote environment - E

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

We’re looking for a Marketing and Communications Manager to lead our talented team, who deliver impactful marketing, communications, and media initiatives at the British Psychological Society.

You’ll be leading on the delivery of our marketing and communications strategy, focusing on member acquisition, retention, and engagement, utilising digital solutions to promote our membership, qualifications, registers and CPD offerings, and much more.

Your expertise in communication will be essential as you cultivate strong relationships with senior internal stakeholders, journalists and media contacts; driving proactive media opportunities to enhance our profile. 

You’ll also play a crucial role in monitoring current issues in psychology and the psychological workforce, advising on communications strategies and supporting our campaigns that influence change. 

We’re looking for someone with sound experience in marketing, communications and public relations. You should have a proven track record in managing marketing functions and cultivating media relationships, with the adaptability and solutions-focused mindset to thrive in a fast-paced environment. 

Join us in advancing the discipline of psychology, and making a real impact on society. 

Your responsibilities will include: 

• Managing a team of five direct reports including communications officers, senior marketing executives and a media advisor 

• Delivering an annual marketing and communication strategy to drive member acquisition, retention and engagement, with a focus on digital solutions 

• Promoting other commercial products, including qualifications, registers and CPD 

• Managing the relationship between the BPS and the media through the exploitation of proactive and reactive media opportunities, increasing media coverage and visibility for our members 

• Collaboratively creating communication campaigns to support the work of our public affairs team, as they aim to influence change at governmental level 

• Delivering media-related training to our volunteer psychologists. 

Why Join Us? 

At the BPS, we’re committed to creating a fair and respectful workplace. You’ll be part of a collaborative and talented team. We offer a friendly, values led working culture with an excellent benefits package that includes: 

• Agile & flexible working 

• Generous leave entitlement 

• Occupational pension scheme 

• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations 

• Tailored learning & development 

• Employee Assistance Programme counselling 

• Life Assurance Scheme 

• Discounts scheme with local and national organisations 

How to apply 

To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile. The closing date for applications is 12th November 2025 at 4pm.

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK; we are unable to sponsor people requiring a work visa. 

Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date.  If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion. 

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate individual to join us as Head of Therapeutic Support.

The Head of Therapeutic Support will provide strategic clinical leadership to TLG’s mission, driving forward our 10-year vision to bring fullness of life for every child, no matter what struggles they face. This pioneering role will shape therapeutic and trauma-informed approaches across the organisation, ensuring consistent, high-quality practice in both existing and new programmes. With deep clinical experience across multiple sectors, the successful candidate will develop scalable, innovative concepts that balance speed, safety, and effectiveness.

As a member of the Wider Leadership Team, reporting to the Director of Programmes, the Head of Therapeutic Support will influence strategy at the highest level, inspire confidence among church partners, statutory agencies, professionals, and other stakeholders, and manage clinical risk across TLG’s community-based services. They will be the authoritative voice on the way TLG works with children and families, ensuring strong ownership and impact throughout the organisation.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time (22.5 hours per week)

Closing Date: Sunday 2nd November

Initial Interviews: Monday 10th November

Final Interviews: Tuesday 18th / Wednesday 19th November – at our National Support Office in West Yorkshire

About HOST

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role 

As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen. 

This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners. 

Core Responsibilities 

1. Leadership and Management 

• Line manage the Community Support Team, providing coaching, direction, and performance feedback. 

• Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice. 

• Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration. 

2. Hosted Partner Experience and Development 

• Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit. 

• Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience. 

• Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations. 
   

3. Systems, Processes, and SOPs 

• Develop and maintain all Community Support SOPs. 

• Support the development and testing of HOSTHub features relevant to Project Hosting. 

• Work with the Tech and Operations teams to improve efficiency and automation. 
   

4. Risk and Compliance 

• Lead risk identification, screening, and management for Hosted Partners. 

• Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations. 

• Maintain accurate documentation of risk assessments and resolutions. 
   

5. Pricing, Performance and Development 

• Set and manage pricing within the approved HOST fee range. 

• Track and analyse key performance indicators (KPIs) with support from the Data Analyst. 

• Lead annual Project Hosting service reviews and contribute to continuous improvement. 
   

6. Collaboration and Communications 

• Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin. 

• Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone. 

Required Experience 

• 5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

• 3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

• 2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

• Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

• Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

• Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

• Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

• Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

• Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

• Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.

We’re looking for an excellent communicator who is also efficient, friendly and super organised, to help win public services for people not profit. This is a fast-paced role in a small team with a big mission!

You’ll be providing ongoing support to the team on campaigns as well as growing our media and social media profile with impactful communications. We’re looking for someone who has a track record of making compelling videos and graphics, or is eager to learn. You'll need to be keen to carry out a variety of tasks and be flexible about your role.

This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.

Harris Hill are delighted to be working with a national charity to recruit for a Community Manager – South East Coast in order to connect with volunteers, supporters, and the public to deliver critical income and engagement.

You will be the face of the charity in your region, ensuring that every supporter, volunteer, donor, and member of the public feels connected, inspired, and valued. You'll lead with energy, empathy, and purpose, ensuring our charity is the most loved and best supported in your area.

As a Community Manager you will:

• Deliver income and engagement targets by building strong local relationships.
• Inspire and lead volunteers, focusing their efforts where they have the greatest impact.
• Spend 80% of your time in the community, supporting events, partnerships, and outreach.
• Collaborate with specialist teams across fundraising, marketing, retail, legacy giving, and more.
• Recruit and manage volunteers to strengthen local impact.
• Create unforgettable supporter experiences that encourage long term loyalty and advocacy.
• Promote a positive safety culture and lead by example.
• Manage your budget and deliver initiatives efficiently and effectively.

To be successful, you must have experience:

• Proven experience in fundraising, community engagement or supporter relations.
• Strong track record of delivering targets and driving results.
• Excellent communication and active listening skills.
• Experience leading or supporting volunteers in a collaborative setting.
• High emotional intelligence and a creative, solutions focused mindset.
• Flexibility to work evenings and weekends as needed.

Salary: £34,893- £41,050

Location:  Remote, you need to be based in South East Coast

Contract: Contract up to 23 months

Closing date: 2nd November  

Interview:10th November

Recruitment process: Cv to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We're seeking a Scheme Manager to join our Specialist Housing team covering maternity for approx. 12 months (until the end of January 2027).

This is a multi-site role across three Retirement Living Schemes for over 55s in Wigston, Leicestershire:

Scheme Manager – Fixed Term Contract
Salary: £26,929 per annum 
Hours: 35 hours per week
Term: Fixed term (maternity cover) for approx. 12 months
Based: Jasmine Court, South Wigston, LE18 4TR
Covering: 

• Jasmine Court, South Wigston, LE18 4TR (25 hours per week)
• Bushloe Court, LE18 2NG and Parlour Court, LE18 2DD (10 hours per week)

Our places are leasehold schemes where residents live independently, and Midland Heart manage housing/property related services.

As a Scheme Manager, you'll be responsible for the day-to-day management of the scheme, including, but not limited to:

• Delivering an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
• Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.

Our ideal candidate? We're looking for a person who is able to engage and communicate with a variety of people, including residents, contractors and colleagues, who is passionate about delivering a brilliant service. Your application will also demonstrate:

• Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
• Practical IT skills, including Microsoft Office and in-house systems.
• Level 3 Housing Management qualification or the willingness to work towards one.

Our residents value face-to-face interaction and so the successful candidate will be based on site at Jasmine Court with regularly visits to Bushloe and Parlour Court. There may be times you're required to travel to our Birmingham City Centre office to attend training, team meetings etc.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date:16 November 2025

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Harris Hill is delighted to be working with a leading UK charity to recruit a Digital Fundraising Manager, for a 13-month maternity cover contract, starting in January 2026. This is an exciting opportunity to join an ambitious and compassionate organisation. The role is offered as a part-time opportunity (3.5 days p/w), working from home.

Working within a dynamic Community and Events Team, this role will oversee a digital fundraising programme that currently raises over £2.1 million annually. You’ll be responsible for managing a team of three and delivering a busy calendar of digital events, driving innovation and engagement while maintaining world-class supporter experiences.

Key Responsibilities:

• Lead the strategy and delivery of the charity’s digital fundraising events.
• Manage, motivate and develop a team of digital fundraising staff.
• Build and optimise paid social media campaigns across key platforms.
• Develop and deliver exceptional supporter stewardship programmes.
• Build and manage relationships with agencies, partners and stakeholders.

About You:

You’ll bring proven experience in digital fundraising or similar income-generating digital roles, be a confident project manager, able to oversee multiple campaigns and meet KPIs and have strong experience with paid social media advertising and digital supporter journeys.

Are you an excellent communicator, with strong leadership and management skills? Please apply!

Contract Details:

• Start Date: 19th January 2026 (essential)
• Duration: 13 months (until February 2027)
• Location: Fully remote in the UK, with occasional UK travel
• Hours: 24.5 per week. Flexible working hours, you can work these hours over 3.5, 4, or 5 days shorter days.  
• Salary: £47,107 per annum, pro-rata. Actual salary is £32,975 per annum + £218 Home Working Allowance

This is a fantastic opportunity to join a highly regarded, values-driven charity during an exciting period of growth and innovation.

Please apply today. The firm deadline is 9:00am, Friday 7th November 2025, however, I strongly encourage early applications, so we can have a conversation about the role, and get the best application together.

Interviews: w/c 25th November 2025 (online)

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

I am delighted to be working alongside a leading charity is seeking a Carer Support Officer to support unpaid carers and their families. This is a rewarding opportunity for someone who is both compassionate and highly organised. This is a fully remote, immediate start temp role until the end of the year.

The role
You’ll be the first point of contact for carers and referral partners, ensuring a smooth and supportive journey into the service. Key duties include:

• Responding to calls and emails with empathy and professionalism
• Providing first-line advice and signposting to relevant services
• Recording client details accurately and managing referrals
• Booking appointments and updating waiting lists
• Monitoring cases, closing them when support is complete, and tracking outcomes
• Ensuring warm handovers to external organisations when required
• Supporting wider team activities such as campaigns, events, and admin tasks

About you

• Experience in helpline, advice, or family/community support services
• Strong listening and communication skills
• Confident using IT systems and databases
• Highly organised with the ability to manage multiple priorities
• A flexible, team-focused approach

Join a supportive team and make a real difference to the lives of carers and their families.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you! 

Contract Type: Permanent

Salary: Circa £27,200 per annum

Hours: 37 hours / week

Department: People, Culture & Leadership 

Directorate: Service Delivery & Improvement 

Location: Working from home, with occasional UK travel 

Reports to: PCL Specialist 

As part of the NFCC People, Culture and Leadership (PCL) Hub this post plays a key role in supporting and enabling fire and rescue services (FRS) to drive organisational and culture change. 

The postholder will provide comprehensive co-ordination and high-level administrative support to the PCL Hub Team and the PCL Strategic Plan, including a range of leadership development programmes and learning opportunities.They will support the PCL catalogue through the monitoring of risk/issue logs, assisting the development of new products, and co-ordinating short and long-term approaches to evaluation. 

The postholder will coordinate the establishment, delivery and maintenance of a high-quality customer service approach and appropriate levels of administrative support for all PCL Hub activities. 

If this sounds like the kind of opportunity that you would be interested in; please have a look at the detailed Job Description and apply via the NFCC Website. 

How to apply: 

Please apply by clicking the 'redirect to recruiter' button above. This will take you to our dedicated online application form. CV’s will NOT be accepted for this position. 

Closing Date – 16th November 2025 with interviews being conducted W/C 24th November 2025. 

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS. If you are interested in the position, we suggest applying as soon as possible. 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. 

Community Fundraiser - Home Counties

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Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

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Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

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Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

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If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

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​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 06th November 2025

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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