Supporter experience manager jobs in norbiton, greater london

Location: West London Welcome centre, Hammersmith, London 

Supervised by: West London Welcome Senior Caseworker 

Salary: £36,000 per annum (pro-rata)

Contracted working hours: Maternity Cover up to 12 months - part-time at two or three days a week

Start date: Flexible, but ideally in the first week of July 2025

Staff benefits: Generous sick pay and annual leave, delicious free lunches, beautiful workplace with garden

Main purpose of role: To effectively support refugee, asylum-seeking and migrant members of the West London Welcome (WLW) community with casework and advice on a range of issues and work collaboratively with other staff and volunteers in our advice team.

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Job Description

Duties

• To provide advice and casework support within the WLW advice team to our community members on housing, benefits, asylum support, immigration, health, education, finances, and other issues.

• To keep track of the progress of our members’ cases and ensure that they receive ongoing and holistic support.

• To support our members to understand their rights and entitlements in the areas of housing, benefits, asylum support, immigration, health, education, finances, and other issues.

• To ensure that casework records are compliant with WLW policies and procedures.

General Duties

• Work collaboratively within the WLW advice team to develop the team’s shared skills and knowledge and provide each other with support.

• Help build positive, collaborative relationships with other local and national organisations supporting refugees, asylum-seeking people and migrants.

• To gather data to contribute to the monitoring, evaluation of and reporting on WLW’s work for fundraising, communications, advocacy and reports.

• To attend staff meetings.

• To support with operational and general needs of the charity and staff team, such as with Felix Project groceries delivery, occasional Gail’s collection, and generally helping when and where required when extra help is needed.

• To attend WLW community events and activities when required.

• To support and promote diversity and equality of treatment of our community at WLW.

Person Specification

Experience

• Essential: Experienced in advising and performing casework on housing/homelessness and benefits and other related issues for people newly granted refugee status and others with the right to remain in the UK.

• Essential: Experienced in advising those in the Home Office asylum system.

• Desirable: Immigration Advice Authority (IAA) Level 1 or Level 2 qualified in Asylum and Protection or Immigration.

• Essential: Up-to-date knowledge on one or more of the following issues: housing (particularly for refugees and asylum-seeking people), benefits, asylum support, immigration, community care, health, or related issues.

• Essential: Demonstrable commitment to migrant justice, anti-racism and equal opportunities for all.

• Desirable: Certificate in Generalist Advice work or equivalent qualification, or equivalent level of experience and skill. 

• Desirable: Lived experience of refuge or migration.

Skills

• Essential: Ability to build collaborative relationships with a wide range of people from diverse backgrounds, quickly establishing high levels of trust.

• Essential: Excellent oral and written communication and negotiation skills.

• Essential: Ability to communicate sensitively with vulnerable people.

• Essential: Effective time-management skills and ability to prioritise own workload.

• Essential: Ability to work flexibly and adapt easily to quickly-changing and challenging situations.

• Essential: Understanding of safeguarding and Equality and Diversity, and ability to challenge discriminatory behaviour.

• Desirable: Able to speak a language other than English that is widely spoken by refugee and asylum-seeking communities in London, such as Farsi, Arabic, Spanish, Tigrinya or Amharic.

Personal attributes

• Essential: Energetic, compassionate and empathetic.

• Essential: Ability to work quickly and efficiently.

• Essential: Be an excellent, confident, friendly, and fluid communicator, with the ability to connect quickly with people with ease.

• Essential: Understanding of working within professional boundaries.

• Preferred: We would ideally like the post-holder to live within a West London borough, in order to easily perform on-site casework, but this is not required.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

The Advocacy, Advice and Information department works to empower people and communities, and challenge stigma and disadvantage caused by Mental Health problems. We champion individual’s voices, uphold their rights, and promote personal autonomy through the provision of high quality information, advice, and advocacy support.

The purpose of this role is to provide professional advocacy to all eligible patients. To ensure that patients voices are heard and respected, rights upheld, and to facilitate positive engagement with ward staff, professionals involved in their care, treatment planning processes, and relevant meetings. This may be facilitated through attendance at patient’s forums, ward meetings, working with patients on a one to one basis providing information, representation and support to develop self-advocacy skills; and developing new forums and forms of support.

Duties will include providing professional advocacy to all patients, informing them of their rights and supporting them with any issues that are impacting them during their hospital admission. Ensuring that advocacy is available for all patients, that appropriate methods of communication are available in order to meet the needs of all patients, and to be able to adapt to changing ward based or external changes.

This role is providing specialist advocacy for 12 Forensic Wards at Chase Farm Hospital and in community locations.

The successful candidate will have experience of working in a Forensic Advocacy Role within a Psychiatric Inpatient Setting and have at least 3 years experience of working in an Advocacy Role.

Full job description attached.

About us: Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and ‘rehearse’ for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse.

About the role: This is an exciting time for Tender, with both the demand for and reach of our work expanding significantly in recent years. To support this expansion, we are recruiting for a Projects Coordinator to join the London and South East team. Working closely with the Programmes Manager and other Projects Coordinators, the postholder will develop, coordinate, and evaluate impactful projects aimed at promoting healthy relationships amongst children and young people in primary, secondary and specialist schools and settings across London and the South East. This a hybrid role, with some days working from home and some from our London office.

What you will be doing: This role combines hands-on project coordination with oversight of project targets, and stakeholder engagement. You will play a key role in ensuring that projects are planned and delivered smoothly, communicating regularly with settings and the facilitators delivering the workshops; ensuring projects are properly recorded, monitored, and evaluated.

Key responsibilities:

• Coordinate delivery of Tender’s creative education programmes for children and young people in London schools and specialist settings.
• Develop strong relationships with teachers, facilitators, and partner organisations to support effective project delivery.
• Monitor impact and share learning to ensure continuous improvement and meaningful outcomes.

Essential requirements:

• Understanding of the violence against women and girls’ sector and current and developing policy and practice in preventing VAWG 
• Proficiency in office software, including Word, Excel, PowerPoint
• Experience of building and maintaining successful relationships with partners across corporate, public, and third sectors
• Ability to coordinate complex projects involving a range of internal and external stakeholders
• Demonstrable commitment to safeguarding and equal opportunities
• Ability to manage your own time and priorities to meet agreed objectives 
• Ability to work with colleagues across departments and organisations
• Ability to solve problems, working flexibly and collaboratively 

The Organisation:
The Hardman Trust is the only charity in England, Wales and Scotland focusing on the unique needs of people on long term sentences.
People facing decades of prison time often completely lose connection with their family and friends on the outside. Depending on the prison, there may be limited access to rehabilitative programmes and educational courses until later in the sentence. It can be hard to maintain hope, and direction, or create meaningful plans for the future.
People leaving prison after 10 years will have different needs to those leaving after 10 months. The world has changed – there are different habits and new social norms. Prices have gone up, technology has evolved, neighbourhoods look different, and the workplace has changed. It takes time to adjust.

To find out more about The Hardman Trust, visit our website.

The Role:
The Hardman Trust is at an exciting point in its development as it celebrates the arrival of its new team, the realisation of its first ever organisational strategy and looks forward to the next phase of its journey.
Our successful multi-year applications to the Lottery (Reaching Communities), City Bridge Trust and Bromley Trust means we will continue to be part-funded by them until 2027. Deeply rooted in the criminal justice sector, we plan to develop further our programme of support for those on long sentences both within and, we hope, beyond prison too; we aim to extend the reach and deepen the impact of our support and grants; and attract new partnerships with funders and like-minded third sector organisations. Last year we completed a merger with another charity which has expanded our reach and capacity.

Person Specification:
You will bring the following skills and experience to the role:

• Demonstrable senior leadership and management experience
• Proven experience of strategic planning, financial and human resources management
• Experience of managing organisational budgets and maximising resources
• Understanding of funding applications as well as knowledge and experience of generating funds from a variety of sources
• Experience of troubleshooting, decision making and resolving problems creatively
• Understanding the prison environment and its challenges.
• Understanding and practical knowledge of the funding landscape in the UK
• Demonstrable business experience and financial acumen
• Excellent interpersonal, relationship building and networking skills
• Instinct for and experience of the principles and practice of partnership working
• Considerable skill at articulating information both verbally and in writing with authenticity, impact and enthusiasm
• Experience of working in the charitable sector

Please download our Candidate Information Pack for the person specification and more information on the role.

How to Apply
If you would like to apply for this fantastic opportunity, please provide the following with your application:

• An up-to-date CV
• A supporting statement of no more than 2 sides of A4, outlining your experience, motivations and suitability for the role.

All applications are being handled by our recruitment partner, Russam. All applications should be uploaded via the Russam website. 

If you have any difficulty uploading your application or if you would like to have an informal and confidential discussion about the role, please contact Melissa Baxter - Managing Partner, Charities.

Application Closing Date: Monday 9 June 2025
Interviews with The Hardman Trust: 
First interviews (online): 23 and 30 June 2025  
Second interviews (in-person in central London): 4 July 2025

Join us as our Marketing & Events Officer! Make an impact, drive meaningful campaigns, and help care workers nationwide. In return, you'll join a supportive team, grow in a thriving environment, and make a real difference 

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION BEFORE APPLYING

You need to have:

• Strong digital, social media, web, and AI skills, including experience using AI-powered marketing tools such as ChatGPT and Canva.
• Ability to assist with content creation, including social media posts, newsletters, press releases, and video production.
• Competency in website management, email marketing, and SEO strategies.
• Experience in planning, organising, and managing events from conception to execution.

You need to be:

• Based with easy access to London - the job is home based but you would be required to travel to meetings and events

Main Responsibilities:

• Support the Marketing and Events Manager (M&EM) with creating, organising and managing CWC (The Care Workers’ Charity)  events as needed (from conception to realisation including all promotional materials and online promotion).
• Source, design (where required) and manage collateral needed for conferences and events and work closely with colleagues to produce leaflets and flyers
• Assist in implementing CWC’s marketing strategy, including social media, SEO, and email campaigns.
• Help create engaging content for social media, website, newsletters, and marketing materials.
• Manage the charity's attendance at trade conferences and sector events either face to face or online (Organise furniture, marketing collateral, hotel accommodation and travel as needed)
• Work closely with CWC colleagues, using opportunities for wider networking to encourage fundraising
• Support the organisation with organising and running Professional Care Workers’ Week
• Assist to create and maintain an events calendar for the CWC that encompasses a range of fundraising events and awareness raising events
• Utilise online events platforms as well as organising in-person events
• Support the team to recruit and manage volunteers who can support specifically with events, either online or in person
• Get feedback from sponsors and supporters and work with them to improve processes and understand how sponsorship and supporter engagement can develop
• Update the charity's fundraising channels’ information (i.e. Enthuse and Just Giving) to encourage continued engagement, and as a way of engaging fundraisers
•  Provide video content for our fundraising platforms and social media, including case studies from care workers who have been supported with grants by CWC
• Attend conferences and events as required, across England and occasionally in Wales and Scotland
• Engage with CWC’s existing supporters to promote fundraising and understand how they may be best engaged with the Charity.
• Work to event budgets, closely monitoring income and expenditure, and presenting financial updates when required

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work closely with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence.

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Working closely with the Digital and Content team to develop data analysis strategies that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Monday 2 June 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Luminary Ltd provides training, employment and community to some of the most disadvantaged women in London. We use baking as a tool to guide women towards employability and independence. We work alongside women who have experienced gender-based violence and live with ‘multiple disadvantage’. Our primary focus is helping these women achieve employment and reach independence - breaking the cycle of poverty, violence and disadvantage.

How we achieve our Mission

Over our two-year programme, women learn to bake, gain a catering qualification and develop transferable skills such as budgeting, interview techniques and resilience.  Women gain valuable work experience through our sister organisation, Luminary Bakery, as well as being paired with a volunteer mentor who helps her develop her career next steps.

Who we are

Luminary consists of two entities working towards a shared purpose.

Luminary Ltd is a registered charity that provides training and support programmes for women who have experienced violence and disadvantage. Luminary Limited runs the Employability Support Programme, offering training, mentoring, and trauma-informed guidance to women on their journey to independence.

Luminary Bakery Ltd contributes to Luminary’s social impact by offering work experience placements, apprenticeships, and job opportunities for graduates of the charity’s training programmes. Luminary Bakery produces beautiful, artisanal baked goods and is working toward generating sustainable income to fund the charity.

The role you are applying for is with Luminary Ltd (LL), the charity arm of Luminary. While our charity and business work closely together, LL is the employing entity for this position.

The role
Luminary is entering an exciting phase in its development, transitioning from a small, founder-led start-up into a medium-sized charity. Over the past two years, we’ve experienced growth in our income, primarily through trusts and foundations. Building on this momentum, and with generous support from Comic Relief, we are now recruiting our first in-house fundraiser.

Location: Hybrid (3 days based on Luminary site and 2 days from home)

Salary: £45,000 per annum

Contract: Permanent, full time (40 hours per week) 

Reports to: Luminary Limited CEO

Holidays: 28 days annual leave plus bank holidays (plus 4 reflection days) 

How to apply: Please include your CV and cover letter outlining your qualifications, experience and interest in the position. Applications without a cover letter may not be considered.

Closing application date: 14 June 2025

Interview dates: 19 & 20 June 2025

Key Responsibilities: 

• Develop and implement a fundraising strategy to define and meet annual income targets from various income streams, identifying opportunities for income growth. 
•  Research, identify and apply for grants and funding opportunities from trusts and foundations, and corporates. 
• Research, cultivate and manage relationships with prospective funders and individual donors. 
• Develop compelling funding proposals and pitches.
• Support the development and delivery of a communications strategy to support fundraising.
• Organise and support fundraising campaigns, events and initiatives to engage donors and stakeholders. 
• Monitor and report on fundraising performance, agreeing realistic targets and taking steps to maximise Luminary’s funding opportunities in order to fulfil financial targets.
• Take an active role in the Senior Leadership Team to ensure efficient management of the charity and attend quarterly Trustee Board meetings.
• Stay up-to-date with trends and best practices in fundraising, ensuring compliance with relevant regulations and standards.

Essential:

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010

Five years + experience in fundraising contributing to strategy as well as delivery.

Demonstrated  success in fundraising  with a proven track record of securing significant income from trusts and foundations, and/or major donors and corporate partners.
Skilled in relationship-based fundraising with experience of donor cultivation and stewardship to secure long-term partnerships.
Exceptional written and verbal communication skills with the ability to develop compelling funding proposals, persuasive pitches and impactful reports.
Experience in financial planning including creating and managing budgets, and financial analysis skills to track and report income performance.
Strategic and innovative thinker able to identify, assess and pursue new funding opportunities aligned with charity goals.
Highly organised, self-motivated and proactive with the ability to manage multiple priorities and work independently.
A genuine passion for Luminary’s mission, with a strong commitment to empowering women and creating social change.

Desirable:
-Experience in individual giving.
-Knowledge of social media strategy and experience running successful social media fundraising campaigns.
-Familiar with CRM systems.
-Experience of working with a communications team or agency.

Perks: 

20% employee discount available online

Free barista coffee when on-site at Stoke Newington cafe

50% off Luminary food and drink when on-site at Stoke Newington cafe

This is an exciting opportunity for a skilled and thoughtful communicator to lead our communications and advocacy work during a period of maternity cover. 

At Martin James Foundation, we work alongside a network of committed partners who lead change for children and families in their contexts. Our role is to contribute where we can, granting funds, sharing learning, supporting campaigns, influencing systems and amplifying the good work already happening. You’ll lead on implementing our communications and advocacy strategy, manage key partnerships, and strengthen our presence across digital platforms. You’ll also support internal communications projects.

This role is central to how we tell our story, build meaningful collaboration, influence change and ensure the voices of those with lived experience are prioritised, listened to and able to lead change.

About Martin James Foundation

The Martin James Foundation (MJF) is a global network of charitable organisations working with a shared vision: a world in which children grow up and thrive in safe and loving families.

The Foundation is made up of:

· MJF Global – our programmes team, which uses the Foundation’s technical and financial resources to support locally rooted partner organisations around the world. Together, we work to strengthen families and reduce reliance on orphanages, contributing to global efforts to reform children’s care.

· Key Assets – a group of independent, non-profit fostering agencies operating in Australia, Canada and New Zealand. With over 30 years’ experience, they provide foster care, family strengthening, and support for people with disabilities. Their trauma-informed approach is built on strong partnerships and a commitment to meeting the unique needs of those they serve.

The Need

Millions of children are separated from their families, not because they have no one to care for them, but because of poverty, crisis, or a lack of support. Many end up in orphanages, yet removing a child from a struggling family does not solve poverty. It can deepen harm, sever vital family bonds, and leave children more vulnerable to instability, trafficking, and lifelong inequality. Our mission is to reduce the reliance on institutional care by supporting proven alternatives and advocating for systemic change.

What You’ll Do

 Advocacy & Policy Influence

• Lead the delivery of advocacy strategies to raise awareness about the benefits of family-based care and the harms of institutions, including orphanages
• Manage MJF Global’s advocacy partnerships, supporting joint campaigns and influencing initiatives
• Oversee project-based public affairs and PR efforts, coordinating with agencies, consultants and media stakeholders where needed
• Represent MJF Global in key coalitions, working groups, and sector events as required
• Strategic communications

Implement the communications strategy that aligns with our organisational goals

• Manage our editorial calendar across digital and offline channels, highlighting awareness days, partner updates and sector milestones
• Write and curate content for social media, newsletters, campaigns, and reports
• Oversee relationships with our design and web partners, ensuring consistency and quality

Stakeholder Engagement & Partnerships

• Support MJF’s global marketing working group by co-coordinating with marketing leads across Key Assets
• Strengthen relationships with internal teams and external collaborators, ensuring alignment on messaging and values
• Provide guidance to global partners, as requested/required, developing and implementing their own communications plans

Operational Comms & Tools

• Manage CRM platforms (e.g., MailChimp), website updates (WordPress), and file sharing (SharePoint and Google Drive)
• Use project management tools to track campaign and content workflows
• Lead quarterly reporting on communications and advocacy performance

What We’re Looking For

We’re seeking someone who is not only an excellent communicator but also a values-led leader, someone who can work with sensitivity across contexts and cultures, while keeping an eye on strategy and detail.

Essential

• An enhanced Disclosure and Barring Service (DBS) or your country equivalent certificate (can be obtained upon appointment)
• Experience leading and implementing communications and/or advocacy strategies in the charity, NGO, or development sectors
• Strong understanding of care reform, family strengthening, or children’s rights issues
• Ability to manage relationships and partnerships, particularly in advocacy, policy or public affairs work
• Excellent communication skills across formats including written, verbal and visual. Fluency in English is required.
• A collaborative, curious and proactive mindset, with the ability to work independently and across cultures
• Commitment to equity, anti-racism, and decolonising approaches in communication and advocacy

Desirable

• Experience working in or with organisations in the Global South
• Familiarity with digital tools like Canva, WordPress, MailChimp, or Adobe Suite
• Experience in journalism, media relations, or public policy advocacy
• Confidence using communications to support locally led, ethical storytelling and systems change

What We Offer

• Fully remote working with flexible scheduling
• 25 days annual leave plus bank holidays
• Meaningful work with a passionate, globally distributed team
• Opportunity to contribute to a mission-driven organisation that centres lived experience and ethical partnership

The Martin James Foundation strives to enable a diverse range of participation and contributions, and we welcome applications from all ages and backgrounds. People with lived experience of alternative care, and from people outside of the UK are encouraged to apply.

We are looking for an enthusiastic Assisted Information Officer to join us in delivering our comprehensive front line HIV and sexual health helpline service. You will need to have excellent communication and support skills, be able to deal with sensitive and challenging issues and be quick to learn new information. Ideally you will have experience of providing information and support through a variety of channels including the telephone, email and live chat and have a good knowledge of HIV and sexual health issues.

Working alongside other Assisted Information Officers, volunteers and Generalist Advisors you will be  providing information, advice, emotional support, referral and signposting. You will also be actively involved in supporting and mentoring volunteers, service referrals and updating key information resources. 

Full training and support will be provided. All applicants need to be able to adapt quickly to rapidly changing priorities and be flexible enough to cover the service opening hours on a rota basis (10am-6pm Monday to Friday and some weekends on request).

Team Leader Social Care

A growing charity are seeking a dedicated and experienced Team Leader (Social Care) to oversee supported accommodation services, ensuring high-quality care and operational excellence.

Position: Team Leader (Social Care)

Location: South West London

Salary: £24,400 per annum (FTE: £30,500, inclusive of London Weighting)

Hours: Part Time – 30 hours per week with option to take on 1 x keyworker shift at £13.85/hour

Contract: Permanent

Closing Date: Sunday 1st June 2025 

The Role

This is a part-time permanent opportunity, working 30 hours per week on a rota basis across Monday to Sunday, including evenings, weekends, and bank holidays.

We are seeking a passionate and experienced Team Leader to join our new supported living service in the London Borough of Sutton. You will work closely with your team to provide support for adults with enduring mental ill health and complex needs.

In this key role, you will also act as Deputy to the Service Manager, leading on care quality, compliance, team performance, and service delivery. You will support your team through trauma-informed approaches and take a hands-on role in delivering support sessions. Additional hours as a Support Worker are available at £13.85/hour.

This role is not remote – we are looking for someone who can be present on site to lead by example and support their team in person.

About You

To be successful in the role of Team Leader, you will need:

• A Level 3 qualification in Health & Social Care or related subject
• Proven experience of leading a team and managing performance
• Experience delivering support services to vulnerable adults, including conducting needs and risk assessments
• A strong background in working with adults with comorbidities such as mental illness, autism, Asperger’s, and substance misuse
• Excellent verbal and written communication skills, including the ability to produce reports

We also highly value lived experience of mental ill health and welcome applications from individuals who bring this insight to their professional practice.

About the Organisation:

As an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions and complex needs.  Our purpose is to help people on their journey to mental wellness, purpose, and independence.  Supported housing provides crucial help to some of the most vulnerable people in our country. It can have an enormous positive impact on an individual’s quality of life: from their physical and mental health to their engagement with the community.

Other roles you may have experience of could be Residential Team Leader, Residential Manager, Housing Services Manager, Care Services Manager, Supported Living Team Leader, Supported Housing Manager, Care Services Team Leader, Senior Support Worker, Social Care Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Our current corporate partners and their employees are amazing and make an incredible difference to the work TCV can deliver across the UK. We are looking for someone special to help TCV develop and implement a new way of working with our corporate partners.

This is an exciting time to join TCV and the partnership team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile.

Working with the Corporate Partnership Manager, you will focus on developing our high value corporate partnership investment and our corporate sponsorship program.

You will lead on developing and bringing to life this new approach for TCV in how we work together with our corporate partners - enabling us to connect even more people to green spaces.

Ideally you are already working or have worked in the charity sector and are able to demonstrate experience in managing and or developing corporate partnerships.

You should be confident in your ability to prospect new partnerships and, utilising your previous knowledge and experience, you will lead on identifying and creating a pipeline of corporate partners to contact, whose values and strategic objectives clearly align to TCV.

As a key member of the corporate team, you must be confident in your ability to communicate our case for support, ensuring your proposals are compelling, well thought out and deliver value and impact for both our corporate partners and TCV.

If you're looking for your next exciting step in the charity sector and feel you have the experience and drive to deliver this role - get in touch.

You are going to be a big part of a small team with very big ambitions for 2025 and beyond!

The role will require some travel and overnight stays from time to time.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

We’re seeking a Philanthropy Lead to join our fantastic Philanthropy and Partnerships team. You will provide leadership to a team of fundraisers and secure transformational funding from philanthropic supporters to ensure Pancreatic Cancer UK can deliver its strategy to double survival rates of pancreatic cancer. In this role you will:

• Lead the growth of a robust pipeline of prospects with capacity to give significantly, working with key stakeholders to solicit and close asks as necessary.
• Work collaboratively with senior leadership to maximise high value fundraising opportunities and further a culture of philanthropy within the organisation.
• Be responsible for leading the development and delivery of the philanthropy fundraising strategy.

About You 

• Proven experience as a philanthropy fundraiser, with a strong track record of securing 6-figure gifts from philanthropic supporters.
• Proven experience of developing the skills of a fundraising team.
• Proven experience of building and delivering a major donor fundraising growth strategy.
• Highly skilled at influencing and negotiating with a variety of senior stakeholders.

If this sounds like you – we’d love to hear from you!

About Working for Us 

This is a fast-paced organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About Us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

• Courage
• Community
• Compassion

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

How to apply

• Download the Job Description and Person Specification for full details of the role. If you have any questions, please get in touch with Laura Howard-Jones, Head of Philanthropy and Partnerships.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held remotely on 28/29 May 2025

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

About the role

As a Foundation we are committed to learning together with others and reflecting and acting on what we learn. We learn to improve our understanding about how to approach the complex issues we are trying to address, to examine how our funding relates to the social change we want to see, and to improve how we work and fund.

The Learning & Insight Officer will play a key part in delivering our learning, monitoring and research activities, and we want the successful candidate to be able to develop their skills and interest within the role. They will work closely with the Head of Learning & Insight, wider Grants team colleagues and others across the Foundation to gather insights from our grants and wider work. These insights will inform our strategic direction and contribute to wider sector learning and understanding.

This is a permanent, full time role (35 hours) but we will also consider a part time role at 4 days/ 28 hours equivalent.

We are committed to best practice and accountability in equity, diversity and inclusion. We value, welcome and respect all the differences that make us who we are including: age, disability and mental health, neurodiversity, cultural background, ethnicity and race, sex, gender identity and expression and sexual orientation including LGBTQIA+ identities, religion and socioeconomic background.

Main Responsibilities

• Work with colleagues to design and implement systems for the LEF to collect data and to capture and share learning in a systematic way that reflects our values and our commitment to Power, Cuture and Inclusion.

• Coordinate a timetable of activities for LEF to learn from its grants and direct work (such as regular feedback surveys and internal reflection sessions).

• Work with colleagues to collate and analyse evidence from organisations we fund to identify key insights and learning (such as reports and notes from grant management calls).

• Work with the Head of Learning & Insight and wider grants team colleagues to prepare our grants data for publication (for example through 360Giving and as part of the Funders for Racial Equality Alliance (FREA) Audit)

• Support the LEF to communicate insights in accessible and engaging ways.

• Work with colleagues to prepare key insight reports and data for a range of audiences such as colleagues, trustees or other funders.

• Work with colleagues to run internal sessions with staff and trustees to reflect on our processes (what is working well, less well and what we can improve about how we work) and understand the progress the LEF is making towards its strategic objectives.

• Work with colleagues to run online and in-person events to bring together the organisations and people we fund to reflect and learn from one another.

• Support the development of a ‘culture of learning’ within the LEF and with grantees and 

• Work with the Head of Learning & Insight to commission and manage external contractors for particular pieces of work (for example, research briefs or learning partnerships).

• Provide administrative support on tasks, such as scheduling meetings.

• Carry out such tasks as the Director of Grants & Learning or Head of Learning & Insight may from time to time deem necessary for the effective and efficient functioning of the Foundation.

To see a full description of the role and what we are looking for, download the candidate recruitment pack.