Supporter experience manager jobs

We are seeking a flexible, reliable, and enthusiastic Support Worker to deliver services for Young Carers aged 5–16. The role involves three key parts. The first is delivering engaging, age-appropriate activities that promote wellbeing, reduce isolation, and give Young Carers a break from their responsibilities. The second is providing one-to-one support to help Young Carers manage challenges, access services, and prioritise their mental and emotional wellbeing. The third is leading outreach with schools, colleges, community settings and professionals to identify and engage hidden Young Carers. 

About The Role: 

You will work across two key age groups, 5–11 and 12–16, delivering and supervising activities, supporting events and trips, and providing behavioural management where needed. Alongside group activities, you will offer one-to-one support to individual Young Carers, ensuring they feel heard, included, and supported as they navigate the challenges of their caring roles. You will also deliver awareness training sessions, run stalls, and build partnerships in the community to identify and engage Young Carers. 

This is a part-time post (3 days per week). Flexibility is required, with regular evening and occasional weekend work.

Key Requirements Include: 

• Experience working with children, young people, or vulnerable groups 

• Experience facilitating groups or activties 

• Ability to provide one-to-one support in a sensitive and empowering way 

• Strong communication skills with young people, families, and professionals 

• Reliable, punctual, and flexible 

• A strong understanding of professional boundaries and confidentiality 

• Willingness to work evenings and weekends when required 

• Commitment to equality, diversity, and inclusive practice 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:   

Friendly team and working environment, contributory company pension, ongoing training and development opportunities and an employee assistance program.  

Senior Marketing Manager for Mighty Hikes
1 year fixed-term contract (secondment cover)
34.5 hours per week
Location: Hybrid between home and our London, Shipley or Glasgow office
Salary: £42,800 – £47,800 per annum

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Each year we recruit thousands of people to take part in the Macmillan Mighty Hikes, a sector-leading series of hiking events across the UK that have raised over £70m for people living with cancer.

We’re looking for an experienced marketing manager with a passion for project management to oversee the development and delivery of our multi-channel marketing campaign, supported by our media agency.

Do you enjoy working with multiple stakeholders to develop exciting new initiatives? Are you committed to driving value and optimising performance? Do you like analysing data and insights to find answers? If you answered yes to any of these, this could be the role for you!

About the role:

This role is responsible for the development and delivery of our multi-channel media campaign in collaboration with our media agency Zenith, the conception of our creative campaign and management of internal stakeholders to maximise promotional opportunities.

A typical week in this role might involve:

• Overseeing the delivery of project plan tasks across different stakeholders, to make sure everyone is meeting set KPIs and working to deadline
• Managing our relationship with the media agency, monitoring channel performance to make optimisations
• Working with creative agencies to brief and produce assets, using audience insights, that will inspire people to sign up for a Mighty Hike
• Managing expenditure budgets to ensure spend is tracking accurately against different media plans and suppliers
• Using data to report on performance and identify opportunities to drive growth and test new activations
• Leading on meetings with internal and external stakeholders to present the Mighty Hikes and inspire high levels of engagement and support

This role does require weekend work (although not at your desk) as you’ll be out and about cheering on our participants. A full UK driver’s license is preferred and a willingness to drive a van is a bonus. You will be compensated for your weekend work with days in lieu.

All candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.

About you:

We are looking for an experienced marketing manager with a passion for project management, strong account management skills and a creative eye.

• Marketing skills: experience delivering multi-channel marketing campaigns across paid, owned and earned with a particular focus on digital channels
• Results-focussed: ability to analyse data to report on performance and make decisions for optimisation
• Project management and leadership: experience in leading individuals or teams to deliver a project, setting clear goals and delegating tasks effectively
• Financial skills: proven track-record of hitting financial targets and managing expenditure budgets
• Creativity: has a passion for social first creative and delivering engaging content across different mediums
• Communication: an ability to communicate clearly with a range of different people, with confidence to influence and negotiate to drive projects forwards, as needed
• Relationship management: an ability to build positive relationships with colleagues and external partners, which enable productive collaboration on projects

Please note, the internal job title for this role is Senior Challenge Events Programme Manager.

About our benefits 

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Thursday 4 September 2025 at 23:59.

1st interviews w/c 15 September 2025.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So that we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

Role Context and Purpose

• You will be working in partnership with Kentown Support Nurses and the wider team to improve access to therapeutic support for families where there is a child who is receiving end-of-life care. Sessions may take place with adults in the family or children and young people.
• You will manage a caseload of referrals from the Kentown team. You will be working with the family to offer a holistic package of support tailored to their needs, improving wellbeing, building resilience, and developing coping strategies. The majority of sessions will be completed face-to-face within GM, out in the community, although virtual or phone sessions may also take place. Our counsellors employ a flexible approach, which will involve a mixture of open-ended and time-limited interventions.
• You will also be providing post-bereavement interventions to family members who have lost a child with a life-limiting condition. Post-bereavement support could be offered to the families you supported in this role, or you may begin work with new families (referred by the Kentown team).

Below are some examples of how our Therapeutic Support Service can help:

• Encourage clients to explore any of their thoughts, emotions, and feelings in a safe, non-judgemental space.
• Allow clients to vent their frustrations, however they chose to do this - shout, swear, cry, laugh, moan, or use art materials to express non-verbal communication.
• Signpost and inform clients about alternative or other appropriate services.
• Normalise feelings to help clients to reduce any guilt, shame, fear, and anxieties.
• Encourage and support clients to work towards acceptance of their family situation.
• Support clients in their choices.
• Provide space and time to think and talk together.
• Offer a professional and trusting relationship.

Main Duties and Responsibilities

• Leading on therapeutic interventions for the families on your caseload; working in a person-centred way to effectively meet the needs of individuals and the family unit. Counsellors will draw on a wide range of therapeutic approaches, adapting their style as needed, and engaging in continuous learning and improvement.
• Working as part of the team developing and contributing to the provision of services for families within the remit of the contract. This may include partnership working with other organisations providing services to families on your caseload, developing and maintaining effective professional relationships with other staff across Gaddum and with other professionals involved in family care (Kentown Support, CCN Team, CSC, schools, etc).
• Participation in the day-to-day running of Gaddum’s services in the Kentown Support Service. Using appropriate networks to raise awareness of the service within statutory, voluntary, and independent organisations. Supporting social work and other trainee placements when necessary.
• Provision of practical and emotional support to families that have been referred into the service, signposting and referring to local provision where appropriate. Also, liaising with and working alongside existing support groups.
• Adherence to record keeping and monitoring needs of the service. Maintaining privacy and confidentiality in line with Gaddum’s policies and procedures.
• Following Gaddum’s Safeguarding Policies and reporting any concerns regarding an individual’s safety. Promoting the work of Gaddum and safeguarding its good name and reputation at every opportunity. Being aware of personal safety and security when carrying out work and undertaking risk assessments where necessary.
• Maintaining a general understanding of the work of the whole organisation and attend staff meetings/events. Attending meetings with your line manager and accessing clinical and peer supervision. Participating in joint activities e.g. National awareness days, open days, and other promotional activities. Representing and promoting Gaddum when required.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

At Makani, we are passionate about working with women seeking sanctuary to overcome trauma, fight for rights, and to transform lives and the world around us. Our vision is a world of freedom, equality and dignity for all refugee women and girls. 

WHAT WE DO

We work in Lebanon with Syrian and Palestinian women, and in the UK with women from all over the world. 

Our arts projects include theatre and craft therapy, filmmaking and feminist embroidery. We also facilitate access to training, education and income generation opportunities, and run workshops on parenting support and on women’s rights in a context of rights for all. 

Our flagship Oshana project provides refugee women in Lebanon with a dignified income, a supportive community, and a creative outlet for trauma through embroidery and crochet - and has built a reputation for beautiful design and impeccable craftsmanship. 

We are a young but ambitious organisation that is transforming the lives of hundreds of refugee women and their families in Lebanon, and dozens in the UK. We have rapidly grown over the past three years, with an accompanying increase in income. 

WHO WE ARE

Makani was founded in 2022 and officially registered as a charity in June 2024. One of our co-founders has her own lived experience of displacement; both have worked for many years supporting women who have been forced to leave their homes. 

We now have two staff in the UK and four in Lebanon. We work from home with occasional meetings in London for UK-based staff. As Finance and Administration Manager, you will join us as our seventh staff member, a key member of the team.

As a charity with a strong emphasis on mental health, we foster a supportive and inclusive working environment. We are friendly and flexible. Our team members enjoy working with Makani because we care about each other and are passionate about what we do.

Makani means ‘my place’ in Arabic. We gave this name to our charity as we want to create a space which women who have been forced to leave their homes, or who have felt dispossessed by society, can call their own. Could Makani be your place too?

THE ROLE

We are looking for an experienced and dedicated Finance and Administration Manager to lead on developing and maintaining our financial and organisational systems, enabling Makani to increase our impact on the lives of refugee women. 

Position: Finance and Administration Manager

Contract type: Permanent - but also open to applications on a consultant basis

Responsible to: Director of Operations

Location: Home-based, with occasional meetings in London (transport costs covered)

Hours: 20 hours per week, core hours to be agreed upon appointment, flexitime-friendly

Salary: £35,000 per annum pro rata (£20,000 for the 20 hour week)

Annual leave and benefits:

28 days annual leave pro rata (not including bank holidays)

Company pension with matched contributions of at least 3% after probation passed.

KEY ROLE RESPONSIBILITIES

Finance

• Work with the Executive team to set and monitor annual budgets

• Record all financial transactions using accounting software (Xero)

• Record and track multiple restricted and unrestricted grants from a range of donors

• Prepare and present quarterly management accounts for the Board

• Prepare end-of-year accounts 

• Oversee payroll and ensure timely invoice payments

• Ensure the charity complies with the financial requirements of the Charity Commission, HMRC and other bodies

• Develop and maintain financial procedures and internal controls

• Liaise with external accountants or auditors for the preparation of annual accounts and statutory reporting

• Monitor cash flow and support the Director of Operations in maintaining financial sustainability

• Work with colleagues to prepare budgets and financial reports for funders

• Contribute to development of funding bids, with Executive Team.
   

Administration & HR

• Support the board and senior staff to maintain and update charity policies (safeguarding, finance, HR, etc.)

• Support the board to develop HR processes to ensure legal compliance 

• Organise and minute quarterly trustee meetings

• Book travel and support with other logistics as needed

• Other administrative tasks as relevant and appropriate
   

ROLE REQUIREMENTS

You will have:

• Proven experience in charity financial management, including restricted/unrestricted funding

• Familiarity with or willingness to learn Xero accounting software

• Familiarity with UK charity accounting and reporting standards

• Strong organisational and administrative skills

• Ability to work independently and remotely and to communicate well in a small team

• Understanding of good HR policies and practice for small charities 

• Understanding of or willingness to learn about other key areas of compliance such as data protection 

• Commitment to Makani’s mission and our feminist and anti-racist values

And it's desirable but not essential that you have:

• Experience of preparing funding bids and financial reporting to funders 

• Experience of working in a charity with some overseas operations

TO APPLY

To apply, click the CharityJob Apply button below.

You’ll be asked to submit a CV and a cover letter outlining your experience and suitability for the role.

• CV - no more than two sides A4.
• Cover letter outlining your experience and suitability for the role - no more than two sides A4.

First-round interviews will take place in the week commencing 29 September; final interviews may take place after that if required.

Closing date: 18:00 on 19 September 2025

Makani is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Providence Row has been supporting homeless and vulnerably housed people since 1860. For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice and recovery programmes. 

 

About the role

• To account manage a portfolio of corporate donors. Ensuring regular communications with corporate partners through phone, e-mail and face to face meetings to ensure targets are met and strong, lasting relationships are developed.
• To assist with all levels of corporate administration, including; thank you letters; certificates; project reports; updating all correspondence and meeting information within the CRM database.
• Create and implement tailored stewardship plans to maintain and grow existing corporate relationships.
• Undertake appropriate research and briefing (for self and others) in preparation for initial meetings with potential corporate supporters, demonstrating agility and creativity along with comprehensive knowledge and understanding of Providence Row’s organisational strategy and services offering when engaging with potential partners.
• To support with corporate volunteering activities both on and offsite, ensuring volunteers have an engaging and impactful experience.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.

You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
    

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

 

Job description and person specification

Service delivery

• Lead the day-to-day management of Ella’s safe houses, and outreach services

• Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs

• Ensure casework systems are used consistently and effectively across the team

• Oversee accurate and timely completion of risk assessments, support plans, and case notes

• Provide emotional support and hands-on casework guidance where needed

• Coordinate referrals and ensure women are welcomed into the service with care and dignity

• Lead regular reviews of support plans to ensure women are progressing through recovery stages

• Ensure a smooth and responsive referral process into Ella’s services

• Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes

• Contribute service data to support funding applications and impact reporting

• Provide regular service updates to the Head of Services and contribute to strategic conversations

Volunteer coordination

• Induct, train and oversee social work students and/or interns placed within the home

• Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors

• Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these

• Provide regular supervision to students and interns

Safeguarding & health and safety

• Act as Safeguarding Lead for frontline services

• Manage all safeguarding concerns in line with Ella’s policies and procedures

• Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes

• Promote a safe working environment for staff and service users, including regular risk assessments

• Ensure all frontline staff are trained and confident in safeguarding procedures

• Respond calmly and professionally to emergency situations

• Protect the confidentiality and security of all Ella’s locations

• Ensure robust procedures are in place for health and safety across safe houses

Team management

• Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.

• Lead recruitment, induction, and training for frontline staff and interns.

• Manage the internship programme, including allocation, supervision, and development.

• Coordinate regular team meetings and reflective practice sessions.

• Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.

• Oversee team and managers rotas and ensure staffing for on-call cover.

• Contribute to the recruitment and retention of a strong volunteer and intern team.

• Monitor and review demanding caseloads to support effective casework and prevent burnout.

Service development and partnerships

• Identify gaps and opportunities for improvement in service delivery.

• Implement structural changes to improve quality and efficiency of support.

• Build and maintain local partnerships within the VAWG and anti-trafficking sectors.

• Represent Ella’s at operational-level partnership and multi-agency meetings.

• Contribute to the development of service-related policies, ensuring input from staff and survivors.

• Work alongside the Head of Services and senior management team to shape future service plans.

Benefits

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.

• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.

• Access to a professional supervisor.

• 28 day holiday, plus bank holidays.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken.

• This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

• The role is subject to a 6-month probationary period.

• The postholder is expected to take part in the out of hours on-call service.

• Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Marketing Manager
2 Fixed Term Contracts (12 months & 6 months)
Full time (34.5 hours) we are open to a conversation about how you work these hours 
Location: split between home and our London Office, typically one day per week but we are open to a conversation about this 
Salary range (London/Hybrid): £43,000-£48,000 per annum

Are you an experienced marketer or project manager, looking for a new challenge? Do you want to continue developing your skills in digital giving? Do you want to continue to grow as a marketing professional, working on large-scale, sector-leading fundraising campaigns? Do you want to work in an inclusive and collaborative team, where you can focus on wellbeing and development? If so, this role could be for you.

About the role

We're looking for a Marketing Manager to join our fundraising marketing team to deliver sector-leading fundraising campaigns. Working collaboratively with the wider fundraising marketing team, this person plays a key role in the planning and delivery of multi-channel marketing campaigns, which successfully drive multiple millions of pounds of income. Your work will be instrumental in raising money to ensure we can provide vital physical, emotional and financial support for people living with cancer.

As a team, we are responsible for the marketing and project management of several large-scale fundraising campaigns, including Macmillan’s Coffee Morning, Brave the Shave, Longest Day Golf Challenge, Go Sober and the Macmillan Lottery. In this role, you will be responsible for delivering large-scale projects, to ensure the team achieves its ambitious fundraising objectives. The role is a great opportunity to continue to develop as a marketing professional in a large charity context.

A typical week in this role might involve:

• Delivering key campaign actions, like brief writing, artwork review and approval, results reporting and optimisation
• Holding a weekly catch up with a Marketing Assistant or Marketing Executive to ensure they are delivering their key campaign actions to agreed schedules. This could include answering questions, helping resolve issues or helping them to understand or develop a marketing skill
• Leading a weekly call with an external agency partner, to agree key actions and keep a project on track
• Reviewing campaign performance, reporting internally and identifying optimisations
• Preparing for and attending monthly development meetings with your line manager
• Writing an objective for a Marketing Assistant working on your campaign, or providing feedback to support their upcoming review

About you

We are looking for someone who has a foundation in the skills outlined in the section of the job description labelled ‘To do this role, you will have...’.

Unless specified, this does not have to be experience in a charity context – we are just looking for someone with this experience and a willingness to learn about our charity context and in a way which aligns to Macmillan’s values. If you meet these criteria, we would love to hear from you!

• Marketing skills: Experience of delivering multi-channel marketing campaigns (specifically in digital giving) or management of complex projects, in line with agreed budgets and schedules
• Results-focus: Experience of using data or insight to understand performance, make decisions and inform marketing plans
• Analytical/Solution-focused: A proactive approach to resolving project blockers, conflict or underperformance
• Leadership: Familiarity with leading individuals or groups to deliver a project, campaign or collective goal
• Communication: An ability to communicate clearly with a range of different people, with confidence to influence and negotiate to drive projects forwards, as needed
• Relationship management: An ability to build positive relationships with colleagues and external partners, which enable productive collaboration on projects

Recruitment process

The application closing date Thursday 28th August at 11:59pm, with virtual first interviews planned to take place 2nd and 3rd September.

The process following shortlisting will be:

• 60 minute interview

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

Vibrance has exciting opportunities available for you to join the team as a Deputy Manager  to join our team based in Wood Green N22. You will join us on a part-time, permanent basis, working 25 hours  per week, and in return, you will receive a competitive salary of £18,230pa (£27,345 pro rata).

About the role:

Based in Haringey, London, is a supported living accommodation for up to 5 service users with staff on duty 24 hours a day. Staff are involved in supporting the service users in all aspects of their daily life, providing them with physical and emotional support in all areas of day-to-day life, both inside and outside the home e.g. personal care, meal times, recreation and leisure, attending medical appointments etc.

Responsibilities as our Deputy Manager will include:

• Deputising for the Manager in managing the staff, coordinating the delivery of all services to the Service Users and ensuring the requirements of the appropriate regulatory body are always adhered to
• Managing the care support provided to the Service Users in the absence of the Manager in a non-judgemental way based upon trust, honesty, transparency and professional standards
• Supporting Service Users with all daily living tasks and outings as appropriate and development reviews
• Supporting people when out in the community and promoting a better understanding and awareness of Learning
• Difficulties and Physical disability issues in the general community
• Assisting in ensuring all appropriate records are maintained, in accordance with the appropriate regulatory body
• Legislation, in both written, electronic and multimedia form as appropriate.
• Challenging institutional models of care and behaviour, encouraging and developing innovation

What we’re looking for in our ideal Deputy Manager:

We are looking for a candidate that has experience of delivering services to people with complex needs, who will ensure that the service users receive a high-quality service, ensuring that their individual sessions are planned, executed and monitored.  You will also need to ensure that all areas are delivered and maintained to a consistently high level, and that staff are encouraged to meet goals for service users and themselves.

You must be willing to work flexibly across our services when needed, and will have experience of managing staff, leading a team and conducting supervision, with a willingness to learn management skills as and when identified by your line manager. You must also have outstanding communication skills (written and verbal), both internally and externally and have a good understanding of Microsoft Office.

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

To join us as our Deputy Manager please click ‘apply’ now. We’d love to hear from you!

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Direct Marketing Manager’ to join its award-winning and established team. The role is to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The Direct Marketing Manager has operational and strategic responsibility in developing and implementing the Islamic Relief UK direct marketing programme. This includes the following key direct marketing channels: Email, SMS, Direct Mail, OOH and DRTV. The postholder will ensure the delivery of cross-channel, high profile and impactful marketing campaigns that drive action and improve supporter retention.

Knowledge, skills and attributes required:

• Educated to Degree level, or equivalent standard
• Professional qualification in Marketing
• Ability to communicate technical information and requirements to non-technical management and internal stakeholders
• Working knowledge of Adobe Creative Suite
• Commercially aware with good understanding of budget management and ROI
• An aptitude to plan annually, multiple campaigns and activities 
• An understanding of marketing and other current marketing trends
• An ability to manage multiple projects
• An understanding of marketing strategy, marketing techniques, and knowledge of qualitative and quantitative research techniques 
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels.
• Excellent project management skills, ability to set goals and manage appropriate activity  to achieve them
• Ability to drive creative development and ideas
• Excellent analytical skills with the proven ability to manipulate and interpret information
• Ability to influence and persuade at various levels across the organisation
• Ability to review and evaluate marketing communication activities and identify opportunities for improvements
• Extensive knowledge of marketing principles and techniques – both traditional and digital
• Knowledge of branding and marketing in the INGO sector
• Extensive working knowledge of email marketing platforms

Experience required:

• Production of core marketing collateral including print, digital and audio-visual resources
• Management of integrated campaigns across all direct marketing channels
• Experience of audience profiling and segmentation
• Implementing successful customer/donor journeys across all direct marketing channels
• Raising funds/generating profit across all direct marketing channels
• Demonstrable experience of using email marketing platforms to develop customer journeys, raise funds and drive engagement with customers/donors
• Third sector experience, specifically within a marketing led role
• Experience of influencing and managing a wide range of stakeholders in a complex organisation
• Practical experience of successfully managing marketing budgets, evaluation and monitoring systems
• Proven experience in planning and project management, with the skills to engage colleagues and support at all levels
• Experience of building, developing and managing strategic partnerships with business suppliers (including creative and buying agencies), ensuring development of clear briefs, value-for-money, achievement of results, compliance and commitment to an organisations values and goals  
• Experience of working with data management/analysis teams  
• Experience of delivering with set budgets and using resources effectively to successfully balance creative aspirations with limited financial and other resources
• A track record of developing innovative marketing campaigns across all media and platforms 

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We may therefore close the advert sooner than advertised.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

ADVOCACY SERVICE MANAGER

Salary: £37,000 £40,000 (dependent on experience)
 

Location: Hybrid – Minimum 3 days per week in our South London office
 

Contract: Fixed-term (Maternity Cover – up to 9 months)
 

Rape Crisis South London (RCSL) is seeking a skilled, passionate, and professional Advocacy Manager to join our team and lead our ISVA and Casework department. 
 

As Advocacy Manager (maternity cover), you will be responsible for overseeing the delivery of high-quality support services for survivors of sexual violence, particularly those engaging with or considering engagement with the criminal justice system. You will manage a team of ISVAs (Independent Sexual Violence Advocates), Caseworkers, and our Advocacy Operations Administrator, ensuring excellence in recruitment, induction, and training.
 

Reporting to the Director of Programmes, you will play a key leadership role within our organisation, working collaboratively with colleagues across our frontline services and our training and prevention teams.
 

What We are Looking For: 
 

• A proven track record in people management and supporting survivors of sexual violence
• Experience working within the violence against women and girls (VAWG) sector
• A creative and collaborative approach to service development and evaluation 

Additional Information: 
 

• This post is open to women only, as allowed under Schedule 9, Paragraph 1 of the Equality Act 2010.
• We are particularly keen to hear from women underrepresented in leadership and management roles within the VAWG movement.
• All positions are based in the UK and require candidates to have the right to work in the UK. 

 
 

How to Apply: 

Please send your CV and a cover letter (up to 1500 words) detailing how you meet the essential and (if applicable) desirable criteria.
 

Please submit your application in PDF format 
 

We reserve the right to close the vacancy early if we receive a high volume of applications, so we encourage early submissions. 

Do you have experience supporting senior management on governance and organisational matters, ideally from a science-based or medical environment?

Are you confident minute-taking, including at science-based or medical based meetings?

This top-ranked, leading scientific research organisation who are at the forefront of global biomedical innovation have partnered with TPP Recruitment to search for a Governance & Committee Support Manager (12-month fixed term contract) to join their Research Services and Chief Financial Office. 

The role will work closely with the Director of Research Services and Head of Governance to support the Boards and Committees through the provision of high-level secretariat support (including for scientific meetings) and project management support where you will also lead on identifying and driving improved ways of working.

What you’ll be doing

• Preparing annual meeting business planners in consultation with Board and Committee Chairs.
• Scheduling meeting dates and overseeing pattern of governance meetings working with line managers
• Preparing meeting agendas
• Collating and issuing papers for meetings, commissioning items, reviewing drafts, formatting and issuing papers
• Drafting papers for meetings where required
• Preparing briefing notes for chairs
• Producing accurate and timely minutes of meetings including those with specialist scientific interest.
• Tracking and following up of actions raised at meetings

 
Why apply

• A great working environment with a supportive team and full induction
• Being part of an organisation that makes a real difference to people's lives
• Working alongside the most outstanding scientists and clinicians in the world, along with the most talented and professional administrative staff

Benefits

• Annual leave is 28 days per annum
• Option to join the USS pension scheme
• Flexible working and a parent’s group is available
• Access to the free and confidential Employee Assistance Programme

Working pattern

This is a hybrid full-time role (typically 2 days on-site), 35 hours per week, Monday to Friday based in SW London with occasional travel to another office (around once a month).  The other office is about 20  minutes from Clapham or London Bridge.

Flexible working hours are available but please note that you would need to ensure you are on-site on time for any meetings. 

About you

My client requires someone who has the experience of supporting senior management on governance and organisational matters, ideally in a science-based working environment as you will be taking minutes from science meetings, so could prove challenging without that understanding.

You will need to be a confident minute taker and offer previous governance and committee support experience.

To work for this world-leading organisation, you will be to have good interpersonal skills and have good written communication to be able to draft accurate and succinct emails and papers.

Strong IT skills required; Microsoft Office

Application

This role is to start asap so please apply asap using a CV which reflects the above experience.  If this experience is demonstrated on your CV, then a member of the TPP  team will be in touch with you shortly to provide further information and discuss your experience in more detail.  If you haven’t heard from us within 3 working days then unfortunately, your CV hasn’t been short-listed on this occasion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The MA, alongside a number of partners, are working to expand and develop how we support mathematics education. Central to this is the joint development of a new association that will bring together people from across the whole mathematics education community.

To help us achieve this, we are looking for an experienced and empathetic Operations & Change Manager to lead the successful integration of two office locations and staff teams within our association. This is a key short-term role, supporting both the practical and people aspects of the merger, ensuring minimal disruption to services and a smooth transition for staff and stakeholders. 

The ideal candidate will have a strong background in change management or organisational development, ideally within the voluntary or public sector, and a passion for values-led leadership. 

Key Responsibilities 

Project Management & Planning 

• Develop and deliver a clear, time-bound transition plan for the merger of two offices and their staff teams, which total around 10 staff. 

• Coordinate the logistical aspects of the merger, including workspace planning, IT/data transfers, supplier liaison and operational systems. 

• Ensure day-to-day services continue to run smoothly throughout the transition. 

Staff Integration & Communication 

• Work closely with the CEO to support team alignment, role clarity, and internal communications. 

• Offer interim line management, support and/or supervision to a small staff team 

• Facilitate team-building and change management initiatives to support culture integration. 

Stakeholder Engagement 

• Provide regular updates to the CEO and trustees. 

• Engage with key internal and external stakeholders to ensure buy-in and transparency. 

• Maintain clear and open communication channels across both merging offices. 

Reporting & Handover 

• Track and report progress against key milestones. 

• Identify risks and mitigation strategies as the merger progresses. 

• Provide a full handover and final report, including lessons learned and recommendations for long-term sustainability. 

Person Specification 

Essential 

• Proven experience managing organisational change projects or mergers, ideally in the charity or non-profit sector. 

• Excellent project management and problem-solving skills. 

• Strong interpersonal and leadership skills, with the ability to support teams through change. 

• High emotional intelligence and the ability to manage sensitive conversations with care. 

• Confident communicator with experience of engaging with a range of audiences, including reporting to senior leaders or boards. 

• Effective line manager with the ability to support, motivate and empower team members. 

• Knowledge of UK employment practices and charity operations. 

• Strong IT skills including an understanding of Office 365 and the ability to produce plans and reports. 

• Able to use own initiative, prioritise, make decisions and plan work to meet deadlines. 

• Access to own transport and full clean UK driving licence. 

Desirable 

• Experience in office relocation or integration of services. 

• Familiarity with safeguarding, data protection, or regulatory requirements in the charity sector. 

What We Offer 

• A collaborative and supportive working environment 

• Flexible working arrangements where possible 

• The opportunity to make a tangible impact on the future of a new association 

• 24 days annual leave plus 8 bank holidays and 4 occasional days (pro rata) 

Innovation Manager

Location: Hybrid, Old Street, London
Department: Transformation and Innovation
Salary: £28,396 per annum (pro-rata to the full-time equivalent of £46,650 per annum)
Hours: 21 hours (3 days) per week
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

We are looking for an experienced Innovation Manager to join our Transformation and Innovation Unit. The Transformation and Innovation Unit is a small but critical function that sits in the Fundraising and Supporter Engagement Directorate. The post-holder with work the Head of Transformation and Innovation on four focus areas:

• Income diversification: identifying growth opportunities and leveraging trends to develop new products and campaigns that will diversify Plan UK’s fundraising portfolio
• Optimisation and process improvement: finding ways to maximise impact and drive efficiency in the way we do things, making the best use of digital and data tools to improve our processes and deliver a great supporter experience
• Insights and supporter-centricity: leading the charge to becoming a truly supporter centric organisation, ensuring audience insight and data is at the heart of everything we do
• Culture of innovation: Building and nurturing a spirit of innovation and insight-led experimentation, empowering everyone at Plan UK to innovate with confidence

This is an exciting new role in the team that will support the development of Plan International UK’s fundraising portfolio, using audience insights to innovate and develop new sustainable fundraising streams that grow our income and deliver best-in-class supporter experiences.

Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.

The deadline for applications is 23:59 on Thursday 28 August 2025
First interviews will take place on Friday 5 September 2025
Final interviews will take place on Thursday 11 September 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-223335

We are looking for a caring, dynamic and highly motivated Service Manager to join our established team in South Manchester.

Our office is based in Withington, with the services being based over six sites in South Manchester, which operate under a small community-based team. As Service Manager, you will lead the operational management of our exceptional South Manchester services, which have been developed over the past 30 years to meet the needs of people who require mental health support, with other related needs. These services have an exceptional reputation and have offered excellent support for over 25 years - three of these services are women’s gender-based accommodation. 

You will oversee a small CQC registered women’s service, which has recently been rated Good at inspection. There will be full corporate support to assist with this role, and you will ensure that our services are of the highest quality. In conjunction with the Director, you will lead the South Manchester senior team.  Your role will be to ensure that the service users/ tenants receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. You will also oversee successful provision of our established and well-regarded contracts with Manchester City Council.

This role is typically 37.5 hours per week, but we would consider a part time contract of no less than 30 hours per week. There are great career and development opportunities within this role, and full support and training will be offered.

About You:

 

· Above all you will be warm, able to engage and approachable

· You are an inspiring and “hands on” leader

· You will be an adept communicator both verbally and in writing

· You will be an excellent problem solver

· You will be confident and approachable

· You will be professional, responsible and accountable

· You will show low expressed emotion and be collaborative and emotionally resilient

· You will be intelligent, questioning, analytical and observant with a high attention to detail

· You will be an excellent team player

· You will have good technical skills and be IT literate

· You will have a keen interest in learning and will be interested in attending training pertinent to your role

Knowledge and Experience:

 

· You will have experience working with individuals with mental health needs.

· You will be a highly effective communicator able to create balance between boundary and patient, with an inclusive and sensitive approach

· You will understand the potential impact of behaviour upon staff and have knowledge of trauma informed approaches.

· You will have experience and understanding of risk assessment, review, management and mitigation

· You will have excellent organisational and planning skills

· You will have excellent record keeping skills and understand the impact of poor record -keeping

· You will understand the importance of developing and maintaining team dynamic

· You will understand the importance of care, compassion, communication, courage, competence and commitment

Gender is considered to be an occupational requirement. – Equality Act 2010

 

Vacancy Reference Number: 71924

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.