Supporter experience manager jobs

An exciting new opportunity for a Community Connector has opened up at CPSL Mind, working closely with a Primary Care Network.

CPSL Mind is a progressive and expanding mental health charity, working across Cambridgeshire, Peterborough and South Lincolnshire.

Mental Health Community Connector
Salary: £27,113.00 per annum FTE
Salary scale point: 15
Hours: 37.5 hours per week
Contract: Fixed Term Contract to 31st March 2026
Based at Cambridge Office – covering Ely Primary Care Network

About the Role

Be part of a new service, supporting people with mental health challenges to achieve their goals by connecting with their community.

We are seeing a highly motivated candidate for our exciting new Community Connector service, which will work alongside GP surgeries across Cambridge. The Community Connector Service will support people with moderate to severe mental health challenges to achieve their goals and connect with their local community.

Community Connectors will work alongside GP surgeries to support people for whom social interaction will be key to their recovery. They will support people to set and achieve goals that will include accessing groups, activities and services in their community.

About You

We are seeking candidates who have experience of supporting people with moderate to severe mental health challenges; have a preference for strengths-based approaches; and enjoy spending time with others.

The post holder will have experience of supporting at least one person with complex mental health needs, they will be highly motivated and organised, and confident to work autonomously.

The successful candidate will work closely with Primary Care Networks as a member of the CPSL Mind Team. As such they will gain both Statutory and Third Sector experience, with potential progression routes in both. They will receive induction training and ongoing personal development.

Closing date: 2nd June 2025
Virtual Interviews will be held on: 11th and 12th June 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.

We actively promote equality of opportunity for all with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences.

No agencies please.

About the role

Solent Mind delivers Wellbeing services across Hampshire. This post is based in the New Forest locality. The Wellbeing services provide a range of support, such as courses and workshops delivered both within the centres and via digital platforms.

The weekend support advisors provide wellbeing support to service users at our wellbeing centres and in the community. The role includes delivering a timetable of activities, groups and opportunities to promote wellbeing, foster positive social connections and increase independence.

Hours: 6 hours every other Saturday, 9.30am – 3.30pm.

Location: The Hollies, New Milton.

About you

You will have experience working with vulnerable people with diverse needs and have an understanding of the key difficulties and challenges faces by people in their recovery journey.

You will need to have a good local knowledge or the ability research and identify appropriate community resources.

Please write in your personal statement how you meet the requirements from the person specification.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Sunday 8 June 2025.

Interview date: w/c 23 June 2025.

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Who we are

Forest Peoples Programme (FPP) is an international NGO that has been working with indigenous peoples and forest peoples since 1990. We work in 18 countries across South and Central America, Africa, and Southeast Asia, with around 50 partner organisations based in the tropical forest belt.

We work directly and in solidarity with communities and peoples, supporting them to secure their rights to their traditional lands, territories, and resources, protect their forests and ways of life, and choose their own futures.

The role

This role entails overall responsibility for the coordination and management of FPP’s Environmental Governance Programme/EGP, and acting as the central contact point for the programme. Key responsibilities include looking out for the well-being and professional development of the team, ensuring its staffing, resourcing and effectiveness, and facilitating the participatory development of EGP’s strategy.

As Coordinator, you are also a member of FPP’s senior management team (the Programme Coordination and Management Team/PCMT), thereby sharing overall organisational oversight and decision-making responsibility for FPP’s wider work, and maximising synergies between EGP and the other FPP programmes (Responsible Finance, Legal and Human Rights, and Gender), including via successful cross-programme planning, fundraising, coordination and collaboration. 

About you

We are looking for a good-hearted and intelligent enabler of the agency of both partners and staff, able to encourage others to work well together to enable our collective vision.

Essential qualities:

• Strong commitment to FPP’s vision and strategy, with a clear ability to embody self-determination in outcomes and approach.
• Proven knowledge of and experience with indigenous and/or forest peoples at territorial and policy levels, including human rights and environmental governance.
• Experience delivering trainings, capacity building, and working within networks and allied movements.
• Proven competence in managing people, projects, finances, fundraising, strategy development, communication, and participatory senior management.
• Fluent in written and spoken English.

Benefits

We offer a flexible, inclusive, and supportive work environment. Our benefits include:

• 25 days’ annual leave (full-time equivalent), plus public holidays, and additional days off between Christmas and New Year
• Enhanced maternity and paternity leave
• Flexible working arrangements to help staff maintain a healthy work-life balance

We value collaboration, diversity, and the unique contribution of each individual, and welcome applicants from indigenous peoples and other backgrounds.

For more information and to apply, please visit our website.

Closing date: 5pm on Friday 20th June 2025.

Goodman Masson are delighted to be partnered with a UK based membership organisation as they look for their new Financial Controller.

As Financial Controller, you will provide strategic financial oversight across reporting, budgeting, compliance and internal controls, ensuring robust and accurate financial management.

Day to day responsibilities include:

• Provide support to the CFO on growth strategies and specific projects
• Work with department heads to support, budgeting, forecasting and strategic planning
• Oversee all transactional and financial accounting operations
• Leading delivery of the monthly and year-end close processes
• Lead on the implementation of a new finance system
• Identify opportunities for automation and improved reporting tools
• Lead, grow and mentor the financial control team

Essentials:

• CCAB Qualified Accountant
• Experience managing a medium sized team
• Experience leading or supporting the implementation of a CRM system
• Strong understanding of statutory accounting requirements
• Proven experience working with senior stakeholders and providing financial insights
• Advanced excel skills for analysis and reporting

Salary is circa£80,000 per annum subject to experience.

Applications are being reviewed on a rolling basis so please apply ASAP to ensure your details are considered.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

The International Organization for Migration in the United Kingdom (IOM UK) delivers a range of programming which includes the provision of immigration advice and casework support to vulnerable migrants in the United Kingdom. IOM UK is a registered Immigration Advice Authority (IAA) Level 3 Immigration and Asylum and Protection organisation.

Under the technical supervision of the Casework Supervisor and the overall supervision of the Senior Project Associate, Senior Programme Coordinator and Chief of Mission of IOM London, the incumbent will provide technical support to IOM’s Immigration Advice unit, IAA regulated casework and representation. The incumbent will also support the Casework Supervisor and Senior Project Associate in liaising with relevant stakeholders on matters related to policy, project development, implementation, and reporting, as well as participate in external forums and meetings.

The caseworker will provide IAA Level 1 Immigration Advice within community settings across Belfast, providing support, information and technical inputs to third sector organisations, second tier support, as well as direct one-to-one casework support to asylum seekers. This will also involve working with interpreters where necessary.

Based on identified needs and vulnerabilities, it is expected the caseworker will offer support predominantly to asylum seekers, but may include refugees, irregular migrants and people who have No Recourse to Public Funds (NRPF).

For more details about this role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

Executive Assistant (3-Month Contract, Potential to Extend or Go Permanent)
Location: Central London - Hybrid Working (Minimum 2 Days in Office)
Salary: £25-£35 per hour (depending on experience) via umbrella company
Start Date: ASAP (no longer than 2-week notice period)

Goodman Masson are delighted to be exclusively partnering with a non-profit leading organisation that is a global network of investors supported by the United Nations, promoting the integration of environmental, social, and governance (ESG) factors into investment decisions. With thousands of signatories managing trillions in assets, this organisation plays a pivotal role in driving forward a more sustainable financial system.

We are seeking a highly experienced and professional Executive Assistant to join their dynamic and fast-paced team on a minimum 3-month contract, with potential for extension or transition to a permanent role. This is a key support role providing executive assistance to two Chiefs - one based in the US (EST time zone) and the other frequently in London - and working closely with a wider team of EAs and senior stakeholders across the organisation.

Key Responsibilities:

• Provide seamless and proactive diary management, international travel coordination, and logistical support across multiple time zones
• Support the planning and delivery of internal and external events, including roundtable discussions with senior stakeholders and global signatories
• Build and maintain relationships with internal colleagues and external partners, acting as an ambassador for the senior leadership team
• Coordinate meetings, prepare agendas and materials, and ensure all pre- and post-meeting actions are tracked and supported
• Manage expenses and liaise with the finance team for processing invoices and subscriptions
• Work closely with the EA team to ensure aligned support across the Executive Team
• There may be some occasional minute taking responsibilities

Person Specification:

• Demonstrable experience as a PA or EA supporting senior executives in a complex, international environment
• Full suite of EA skills essential - including complex multiple diary management, travel booking, stakeholder engagement, and document preparation
• Experience coordinating and supporting events, ideally within an international or mission-driven organisation
• Strong organisational skills with the ability to multitask and manage competing priorities
• Confident communicator with excellent interpersonal skills and a collaborative working style
• Comfortable working flexibly to support stakeholders in varying time zones, particularly the US
• Strong IT proficiency (Microsoft Office) and a proactive, solutions-focused mindset

This is an excellent opportunity for a committed and professional EA to join a globally respected organisation at the heart of sustainable finance. If you thrive in a purpose-led, fast-paced environment and bring the right blend of experience, flexibility and initiative - we'd love to hear from you.

Phone: +44 (0)207 324 0585
Email:

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Head of Aftercare
Annual Salary: £51,600 per annum
Location: Norwich or Cambridge
Hours: Full-time, 37.5 hours per week
Contract: Permanent

We place our patients at the centre of our operation and are in touch with many more people whose lives may have been affected by the service we provide. We are looking for a Registered Nurse or Health and Care Professional to lead our work in this area, developing and overseeing the strategy for Aftercare at EAAA and providing direct clinical support to a team of Clinical Liaison Officers. Your team will work directly with patients and their families, and you will work across the Charity and develop key external relationships to support our aftercare programme. 

An excellent communicator, you will lead the aftercare team and work closely with other teams in the Charity to help support our patients during the recovery process. From advising the Marketing Communications Team as they develop patient stories and supporting ideas from the Fundraising Team you will coordinate all points of contact for our patients, using your own natural leadership abilities and by empowering your team.

Using your management skills you will lead your team to work collaboratively with other external healthcare organisations to develop data sharing and improve our patient services, including signposting and developing external support networks.

You will take the lead on Safeguarding within the Charity ensuring compliance and investigating any safeguarding incidents reported.

You can be based in either Norwich or Cambridge and will be required travel across EAAA’s four main counties of operation (Norfolk, Suffolk, Cambridgeshire and Bedfordshire), occasionally working out of hours to meet patients and support the work of your team. You’ll use your knowledge and experience to gain and develop trust between your team and our patients to help them through their journey into recovery and beyond.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.

Closing Date: 27 May 2025 (9am)
Interview Date: Wednesday 04 June 2025 (interviews will be held in person at Helimed House, Norwich).

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Role Overview:

The Talent Set is thrilled to be working with a fantastic charitable organisation to recruit a Social Media & Content Officer for a 14-week part-time role (4 days per week). This is a brilliant opportunity for a passionate and creative communicator to join a mission-led team dedicated to improving lives through impactful storytelling and digital engagement.

The Stories & Content Officer will play a central role in developing and delivering compelling content across social media and digital platforms. Working closely with internal teams and external stakeholders, the successful candidate will bring to life the work of the charity through thoughtful narratives, engaging campaigns, and strategic content planning. This role is ideal for someone with strong storytelling instincts, digital acumen, and a desire to make a real difference.

Key Responsibilities:

• Develop and execute a results-driven social media strategy aligned with organisational objectives.
• Create monthly and quarterly performance reports to measure effectiveness and identify opportunities for improvement.
• Manage and moderate social media channels, ensuring positive engagement and brand reputation.
• Source, research and write inspiring stories from beneficiaries, stakeholders, and projects.
• Build and maintain a bank of case studies, including imagery and consent documentation.
• Develop written, visual, and multimedia content (e.g., videos, graphics) for use across digital and print channels.
• Tailor content for specific campaigns and audience segments, testing and refining for impact.
• Manage online fundraising tools and platforms (e.g., social media giving features).
• Develop and optimise paid advertising campaigns to grow audience reach and brand awareness.
• Collaborate with fundraising teams to ensure content supports wider income generation efforts.
• Track key metrics such as engagement, traffic and donations linked to content activity.
• Use insights to shape future strategy and enhance content effectiveness.
• Build strong working relationships with internal teams, hospital partners, and external contributors.
• Represent the organisation in dealings with patients, supporters, and agencies.
• Support website administration and provide photography for promotional activities.
• Provide occasional administrative support, including answering enquiries and supporting events.
• Assist with copywriting and proofreading as required.
• Model the organisation’s values and act as a positive ambassador in all interactions.

Person Specification:

• Proven experience managing social media accounts and developing engaging content for diverse audiences.
• Track record of delivering digital campaigns with measurable impact.
• Experience conducting interviews and gathering testimonials for promotional use.
• Strong knowledge of content planning, digital storytelling, and social media analytics.
• Familiarity with platforms such as Facebook, Twitter, Instagram, and YouTube.
• Proficiency in using scheduling and reporting tools (e.g., Hootsuite, Meta Business Suite).
• Excellent writing and editing skills tailored to audience and channel.
• Working knowledge of graphic design software (e.g., Canva, Adobe Creative Suite), and photography and basic video production/editing skills desirable.
• Creative thinker with a flair for visual and narrative storytelling.
• Highly organised with excellent attention to detail.
• Collaborative, enthusiastic and solution oriented.
• Comfortable working independently and as part of a small, cross-functional team.
• Flexibility to adapt to evolving organisational needs.
• Willingness to represent the organisation at events or external meetings as needed.

What’s on Offer:

• This is a hybrid role, with just 2 days per-week in the organisations Central London office.
• A day rate of £102.77 per-day plus £12.79 daily holiday for the successful candidate.
• A rare part-time opportunity to work with a well-known organisation for the next 14-weeks.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The post holder is responsible for delivering and developing all METRO’s mental health and youth services, and some of our community projects. They will provide strategic leadership for METRO’s work in the mental health and youth domains, line managing a team of managers. They will be responsible for the financial direction and strategic growth of the mental health and youth domains, overseeing and developing new programmes for the charity – particularly in the area of training and education, including Relationships, Sexuality, Health and Sex Education (RSE or RSHE). They will ensure our services are delivered to a high standard and are coproduced with people with lived experience of mental health and young people.

Importantly, they will also be the charity’s Designated Safeguarding Lead (DSL), to advise and support the charity’s approach and plan for safeguarding, as well as providing direct safeguarding support to both frontline and managerial staff.

Pro Bono Community is seeking a Training and Volunteer Coordinator to help us achieve greater access to justice.

Pro Bono Community is a registered charity that has developed specialised training programmes for students, trainees and lawyers covering the practical skills involved in delivering free legal advice and areas of social welfare law. In conjunction with the training, the charity arranges and manages volunteering placements at Law Centres and other advice agencies. The charity’s activities include a number of grant-funded projects which the coordinator will be heavily involved in.

We are looking for individuals to join our team who share our aims and mission and are driven to make them a reality.

About the role

Pro Bono Community is looking for a Training and Volunteer Coordinator to help us run programmes aimed at improving the amount and quality of access to justice by training law students and others and then placing them to work as volunteers at advice agencies.

The Training and Volunteer Coordinator will report to and work alongside the Director to undertake work supporting the charity’s activities with a focus on recruiting and training students and lawyers and then coordinating volunteering placements for them at Law Centres and advice agencies. The role also includes administrative work relating to a pioneering digital advice clinic the charity runs in conjunction with a Citizens Advice agency in London.

This is a full-time role with a salary of £30-33,000 depending on experience and the charity is seeking to appoint someone with knowledge of training and the legal/advice sectors and/or experience in a similar role. Occasional weekend work may be required. The role will involve working from home with some travel involved to London and elsewhere in support of the charity’s activities. The role includes annual leave of 25 days and a workplace pension scheme.

Responsibilities

Training and General Administration

· Producing and printing publicity and training materials

· Maintaining databases, content management systems, websites, social media and other tools

· Dealing with enquiries, including those made via the PBC mailbox and telephone line

· Organising the location and timetabling of training programmes

· Liaising with trainers and others to facilitate training

· Attending training programmes and assessments where necessary

· Keeping attendance records

· Monitoring development of the training content and facilitating discussions between stakeholders/authors

Volunteer coordination

· Arranging volunteer placements with advice agencies

· Designing and implementing rotas for volunteering

· Managing PBC’s online volunteer portal and volunteer activity logs

· Monitoring attendance and feedback

· Reacting to problems arising from attendance and other issues

· Dealing with volunteer enquiries

· Liaising with advice agencies on volunteers’ performance

· Dealing with enquiries from advice agencies

Monitoring and Evaluation

· Assisting advice agencies to evaluate volunteers’ impact through focus groups, surveys and other research tools

· Collating and analysing data

· Coordinating monitoring and evaluation reporting

· Designing and implementing monitoring and feedback tools

· Reviewing and revising monitoring and evaluation processes

Partnership management

· Working with the Director to:

o Develop and maintain productive relationships with Law Centres, advice agencies, universities, law firms and other stakeholders

o Identify and source partnership opportunities

o Explore new ways of working with partners 

Competencies

 Essential

· Administrative experience in the legal, educational or voluntary sectors

· Excellent organisational and interpersonal skills

· Strong written and oral communication skills

· Attention to detail

· IT skills

· Ability to work well independently and as part of a team

· Very good internal and external stakeholder management skills

· Problem solving

· Ability to identify areas for improvement in processes and policies

· Ability to be flexible and assist with different aspects of the project as necessary

· Use of initiative

Desirable

· Legal background

· Knowledge of or experience in the free legal advice sector

· Knowledge of or experience in the training/HE sector

· Experience of working with volunteers

· Knowledge of digital training and communications tools

Role Summary

As Head of Development, you will define and execute a bold fundraising strategy aligned with our mission and priorities. You’ll develop and strengthen relationships with major donors, trusts and foundations, climate philanthropists, and institutional funders—particularly in the US and Europe.

You will lead the strategic direction for income generation and play a key role in strengthening our visibility in key philanthropic spaces. This role requires entrepreneurial thinking, the ability to work across continents and cultures, and a hands-on approach to building systems and narratives that resonate with diverse funders.

Job Details

Reports to: President and CEO
Department: INT Development
Direct reports: International Fundraising Manager, Grant Writing Manager, Supporter Engagement Coordinator
Location: Remote, possible in the UK, NL, DE, BE or ES - in exceptional cases, potentially US (ET zone) 
Hours: full-time
Salary: dependent on experience and location, e.g. £52k- £62k in the UK

Responsibilities

Fundraising Strategy & Innovation:

• Design and deliver a fundraising strategy that scales ProVeg’s income from major donors, climate (and other relevant) foundations, and institutional funders.
• Identify and pursue new revenue streams aligned with our climate and food system mission.
  Collaborate with leadership to strengthen our theory of change, donor engagement frameworks, and funding cases.

Donor & Stakeholder Engagement:

• Cultivate and steward relationships with high-net-worth individuals, trusts, foundations, corporate contacts and strategic partners.
• Represent ProVeg in donor meetings and high-level external events.
• Support the Senior Leadership Team and President in managing key donor relationships.

Team Leadership & Development:

• Lead and grow the international fundraising function to increase income, capacity, and global reach.
• Drive team culture and performance, fostering professional development and a focus on measurable outcomes.

Cross-Organisational Collaboration:

• Collaborate with Communications, Programme, Finance, MEL, and Country teams to strengthen our fundraising infrastructure, materials, and processes.
• Ensure effective fundraising data management and internal reporting systems.

Qualifications

Required:

• Minimum 5 years of senior-level fundraising experience, ideally with major donors and foundations in the US and/or Europe.
• Proven track record of securing six-figure + gifts, including new donor acquisition and multi-year commitments.
• Deep understanding of the climate philanthropy and/or food system transformation space.
• Experience working in international NGOs or with cross-country fundraising collaboration.
• Excellent stakeholder management and interpersonal skills across sectors and cultures.
• Strong writing and proposal development skills.
• Entrepreneurial mindset: comfortable building systems, not just managing them.
• Outstanding written and verbal communication skills (minimum C2-level English).
• Strong analytical skills and experience measuring the success of fundraising activities.

Preferred:

• Familiarity with effective altruism and impact-led giving.
• Comfortable engaging in discussions around equity, justice, and sustainability in fundraising contexts.

Benefits of working with us

• A strong organisational focus on personal development, with a designated training budget.
• Provision of a work laptop.
• Flexible, trust-based working arrangements and home-office arrangements.
• Career-development support.
• Mindfulness programme - free Headspace account for you and up to 5 friends or family members
• A workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
• And, last but not least, the opportunity to be part of a great team and work towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
   

When?

Application deadline: 06.06. 
First (People & Culture) interviews: 09.-13.06. 
Trial task submission deadline: 23.06.
Final (hiring team) interviews: 07.-11.07. 
Earliest starting date: 01.08.

Further information

Your application should include a cover letter and CV. Please indicate your motivation for the role and describe how you meet the requirements. Please send us your application using our online form. Thank you!

Important: Please make sure to use your own words and ideas on the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.

WVS are looking for an enthusiastic and passionate person to join their volunteering team. We offer a range of different volunteer opportunities across the world, supporting our volunteers from their initial enquires, through the onboarding process, during their trip, and following up with them, once they have returned home after their travels. 

Volunteers are a vital part of our charity, and we offer a friendly, relaxed and welcoming environment for anyone who is interested in taking their skills overseas to help with animal welfare. We assist with advice and guidance, as well as checking required documentation for each volunteer prior to travel.

You will be providing an organised and efficient, maintaining a relaxed and friendly approach to all communications. Attention to detail is vital, as well as the ability to react to any given situation, and be able to solve problems. 

This role can be fully based at our premises in Cranborne, Dorset, or a hybrid role, with at least 3 days a week spent in the office, and 2 days remote working. 

The chance to travel internationally on occasion may also be available. 

About Us

At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.

We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi and the Galápagos Islands.  We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world. Our Mission Rabies project runs mass canine vaccination and community education in the world’s worst hotspots for the disease. Since the project began, over five million dogs have been vaccinated against rabies and over nine million children have been educated in rabies prevention, protecting the lives of people and animals.

Last year, WVS treated over 100,000 animals, trained over 2,800 vets, deployed teams of vets all over the world, and sent over 1,000 parcels of veterinary supplies to 231 charities in 65 countries.

Main Duties & Responsibilities

• Liaise with international volunteers and ensure they have provided all relevant documents and information to safely participate in the projects.
• Liaise with our project partners to ensure the volunteers meet the project needs & requirements.
• Assist with the evaluation of the volunteer projects and collection of feedback to ensure the placements are satisfactory for the volunteers & meet the needs of the projects.
• Assist with the promotion and support of the WVS Charity.

Essential Skills & Experience

• Excellent communicator both virtually and in person
• Excellent organisational skills
• Ability to multitask and prioritise
• Able to complete tasks in a timely manner
• Able to work in a team and also independently
• Ability to react and amend actions depending on situation
• Flexible attitude
• Attention to detail
• Ability to problem solve 
• Able to manage own workload
• Able to manage own time and be aware of deadlines

Desirable skills

• Previous experience with volunteering
• Interest in animal welfare
• Experience of having responsibility for tasks and working to timelines
• Experience of the veterinary sector is an advantage, but not compulsory 

Location: Weymouth

Salary: Grade 4 - £34,085 per annum pro rata

Hours: Part time – 30 per week - working pattern to be agreed with the successful candidate

Contract: Fixed term until 31st March 2026

Closing date: Wednesday 28th May 2025 at 11.30 pm

Do you have experience of coordinating services and working in collaboration with multiple support agencies? If you are looking for a new opportunity then join Shelter as Reach Out Coordinator and you could soon be making a difference to people affected by housing issues and substance use.

About The Role

Your role will be to oversee the delivery of the service, making sure the programme meets its aim, including being the first point of contact for the multi - agency Reach Out team and line managing the Complex Lives Navigator. Responsible for reporting in collaboration with the Data Officer, you will provide reports to the quarterly Board and Governance meetings.

Identifying opportunities for systems change will also be a key part of the role, including building relationships with agencies and people with lived experience to understand issues and barriers to accessing treatment, using data and feeding back insight where needed and making sure lessons learnt inform future service delivery.

About You

You have experience of developing relationships and building trust with both individuals and partner organisations and excellent skills in communication and problem-solving.  With demonstrable experience of performance reporting, chairing and facilitating meetings and workshops, you are able to establish joint working protocols and referral pathways with partner organisations.

Experience of analysing data and developing insights to monitor and evaluate the service, along with experience of safeguarding frameworks, line management and experience and understanding of drug and alcohol services.

Benefits

In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

The Reach Out Service supports people who have substance use issues, taking the support to them either in their accommodation or where they are rough sleeping. The service supports people with their current goals, which can include areas such as starting prescription medication, group work, continued substance use and abstinence.

You will be part of the Dorset Hub which has offices in Bournemouth and Weymouth and will link in with other Shelter teams, including the community advice and legal teams. We offer specialist housing advice and legal representation as well as housing workshops and lived experience activities in the community.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the four ‘About You’ points from the job description listed below. Each response should be no more than 350 words each.

• Have experience of developing excellent relationships and building trust with partner organisations and individuals to understand their needs and issues, getting to the route of the problem and learning from this to inform future service delivery
• Be able to analyse and reflect on data and insight to monitor and evaluate the effectiveness of the service, providing regular reports to Partnership Board
• Have demonstrable experience and understanding of drug and alcohol services to identify the barriers to current services and collaborate with partners to propose effective solutions
• Use experience of line management to support and develop the Complex Lives Navigator

Please provide specific examples following the STAR format.

Any applications submitted without a supporting statement will not be considered. 

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.