Supporter Experience Officer Jobs in Home Based

SAYiT is a Sheffield-based charity working to transform the lives of LGBTQ+ young people up to the age of 25 through supportive group work, youth action, education and influence. We are looking to appoint a Chief Executive Officer to build on our successes to date and lead the charity in its pioneering work.

This is an opportunity to join a passionate, dedicated team working to make positive change across Sheffield’s communities and the wider region.

As the charity’s most senior employee, you will be responsible for the successful delivery of the charity’s work. You will report to the Board of Trustees and work with them to shape the strategic direction of the charity in supporting LGBTQ+ young people.

You will bring with you a comprehensive awareness and understanding of the key issues and challenges faced by LGBTQ+ young people and communities and be responsible for maintaining and developing relationships with a wide range of key stakeholders and the wider public. You will also be a confident public speaker, representing the charity at events and in the media, and in the delivery of consultancy and advice work.

You will also have a strong track record of effective financial management, income generation from a diverse range of sources and monitoring and evaluating work for grant and contract funders.

In addition to all of these skills and attributes you will be able to bring your extensive leadership experience to the role, overseeing a skilled team of project and development workers and volunteers, and providing direct line management to our charity managers.

SAYiT is committed to the safeguarding and welfare of children and young people. The successful candidate will be required to undertake an enhanced DBS disclosure.

For the full job description and personal specification, please download the application pack.

Are you proactive, highly organised and an excellent communicator? Do you want to use your skills to help drive progressive change? We’re a fast-paced and friendly employee-owned digital agency that works a four-day week, and we’d love to hear from you.

The role

As Forward Action’s Partnerships Officer, you’ll support the Partnerships Director to build and maintain strong relationships with our partners, so we can help them achieve change on everything from climate change to refugee rights. 

In this fast-paced role, you’ll manage the administration side of our partnerships, from initial contact and briefing, through proposal management, all the way to issuing contracts and drafting scopes. You’ll work across multiple projects and deadlines, managing processes, organising meetings, following up action points, and keeping accurate partnership records. 

You’ll champion the partner experience and ensure we always deliver value. This includes meeting with organisations to explore their goals, and briefing colleagues on new partners’ needs. You’ll also lead on our marketing and webinar programme, coordinating plans and working with colleagues and freelancers to deliver outstanding content. 

This is a busy role with lots of opportunities to learn new skills, and you’ll be supported by a kind, open and inclusive team. We prioritise work/life balance, offering flexible working and a four-day week. As a Forward Action employee, you’ll co-own the company and share in its success. 

About you

You’ll have experience as an account manager or another relationship-based role in fundraising, events, sales or marketing. You might have worked in an agency or the NGO sector, but this isn’t essential. 

You’ll be highly organised, thrive on working quickly and efficiently, and have a sharp eye for detail. You’ll also be proactive, process driven, and an excellent problem solver who’s always keen to improve the way we do things. And as the first point of contact for many of our partners, you’ll be a great communicator who’s brilliant at building relationships. 

Crucially, you’ll be excited by the work we do and passionate about your role in helping our partners deliver real world change. 

As a mission-led organisation, we exist to try to make the world a fairer, more equitable place. That includes working to build a truly diverse, inclusive workplace and sector. We are therefore particularly keen to receive applications from communities that experience discrimination, for example on the basis of race, disability, socio-economic status or gender identity.

We believe in principles of anti-oppression and are proud to be undertaking a review of our policies, practices and processes to ensure we’re embedding them internally, as well as in our work with partners.

Benefits and location

• Contract: This is a permanent full time posiiton

• Hours: We work a 4-day week: 30 hours, Monday to Thursday

• Location: Remote in the UK, or from our London office. In-person meetings in London 1-2 times a month.

• Other benefits: 5 weeks’ holiday plus Christmas break, generous parental leave and a good work-life balance. Read more about our benefits – including working hours, period policy and sustainable travel allowance – in the jobs section of our website

Who we are

Forward Action is an employee-owned agency that helps partners achieve progressive change by using digital tools to unlock people power. We do everything from developing strategies and building movement stories to setting up landing pages, running ads and much more. 

Our work enables organisations to deliver phenomenal impact. We’ve raised millions with Refuge, helped Dignity in Dying influence a crucial vote in the House of Lords, and worked with Freedom From Torture to inspire action to stop the Rwanda deportations.

Read more about who we are, what we do and the values that drive us on our website

An exciting opportunity has arisen and we are seeking to appoint a Chief Officer to lead the successful development and implementation of our strategic plan. The Chief Officer will be responsible for the direct management of Headway North Staffs, ensuring services are delivered in line with contracts and funder requirements, in order to achieve high quality outcomes for service users.

To deliver our plan, we are seeking a highly driven individual who can guide our organisation with determination, compassion and resilience.  We need an effective communicator who is adept at building sustainable relationships with external stakeholders, whilst caring passionately about the services we deliver. We need a strong leader who will instil a positive experience for all our employees and volunteer workers.

The successful candidate will be responsible for ensuring appropriate governance and compliance with charity commission requirements and our obligations to our funders.  Leadership experience in the charity sector or in a service organisation supporting people with disabilities is essential.

Are you/do you have?

• Knowledge and experience of the voluntary sector
• Direct experience of operational management in a health or social care sector and service providing organisation
• Experience of managing contracts
• Evidence of successful collaborative working with public sector management, professional practitioners and/or commissioners
• Excellent communication skills, both in writing and verbally
• Strong interpersonal, influencing and negotiating skills and experience
• Strong skills in finance and budget management
• Understanding of Health and Safety, Quality Assurance and Safeguarding processes

The Hampshire and Isle of Wight Wildlife Trust is a grassroots movement working for nature’s recovery and to bring people closer to nature.

‘Our vision for a wilder future is beautiful and vital!’

Our future has to be wilder!

We are seeking a Policy & Advocacy Officer to join our cause.

We are looking for a highly motivated person with a passion and energy for politics to join our team and help us develop compelling policy solutions and advocacy campaigns to engage, inspire and influence decision makers in the run-up to the 2024 General Election and beyond to ensure nature’s recovery is kept at the heart of the public and political conversation.

You will play a key role in securing nature’s recovery across the two counties and beyond. Our recent campaign, such as our joint Tipner West Campaign with the RSPB successfully mobilised over 30,000 people to take action to oppose a development on legally protected habitats. We are soon launching an advocacy campaign to get legal protections in local and national policy for all our iconic chalk streams.

This is an exciting time for nature policy locally and nationally and you will be working to shape policy and how it is delivered on the ground, for example working on the Local Nature Recovery Strategies and driving councils to integrate the Strategy into their plans, policies and delivery.

Wild About Inclusion!

As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work.  We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.

We are happy to discuss the possibilities of hybrid and flexible working

This role will be based at our office in Curdridge, however, we are happy to accommodate a hybrid working routine, and discuss a pattern of work which is mutually suitable for the right candidate. Officially, office hours are Monday to Friday, 9am-5pm with an hour lunch break.

We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme and more.

Closing date: 31 May 2024

For more information and to apply, please visit our website. 

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

To help us maximise our work with funding partners and strengthen the wider work of the communications team we are seeking a Communications Officer, Partners & Content to create engaging and inspiring communications plans and content to help us reach target audiences.

We know that we have been too quiet for too long but the urgency of the nature and climate crisis means that we need more people to know more about our unique work and influence in nature conservation. You will bring ideas, energy and ambition to help us redefine our communications work with trusts, foundations and other organisations that support our work, to help us towards our organisational objectives.

You will be a talented wordsmith – knowing how to engage different audiences whether through our website, publications or social media. Always listening to what is needed, understanding why and when, and then delivering on time to a high standard.

In return we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants. Our hybrid working policy currently brings us together in the office for minimum of one day a week.

 This role is not eligible for sponsorship for a Skilled Worker Visa.

 The closing date for applications is Monday, 27 May 2024.

At St John's College, we're currently looking for a Property Compliance Officer to join the team.

You'll lead on day-to-day responsibilities for property, health and safety and vehicle fleet regulatory and statutory compliance at St John's College and its residential settings.

You'll routinely conduct property inspections and identify any corrective actions required, ensure that these issues are recorded, and remedial actions are followed up. You'll support with the management of the vehicle fleet, carrying out routine vehicle safety inspections, driver checks and maintain related documentation and/or systems.

You'll maintain appropriate records of reported accidents, incidents and/or dangerous occurrences and provide recommendations for improvement where required. You'll produce termly health and safety statistics for SLT, Governor and Trustee reports and other as required. You'll actively promote safe working practices and support staff and managers with the production of generic, specific or dynamic risk assessments.

We are looking for someone who has:

• Valid UK/EU driving license which is free from penalty points that relate to disqualifications or other serious road traffic offences.
• Knowledge of building, mechanical, electrical compliance in accordance with relevant health and safety legislation and/or regulations.
• Practical experience of effective risk assessment and management and able to provide professional support and advice.
• Experience of using and maintaining paper and electronic records/systems and effective compliance monitoring.

In return, we offer great benefits including a generous holiday allowance, commitment to continued professional development (CPD) and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We are thrilled to be working in partnership with Mission Aviation Fellowship (MAF) to find their new Digital Marketing Officer.

MAF is an inspiring Christian charity, utilising the power of light aircraft to bring help, hope, and healing to over 25 countries worldwide. For over 75 vibrant years, MAF aircraft have soared through challenging skies, conquering inaccessible terrains to serve as lifelines, transporting mission and development personnel, and delivering urgent aid and medical supplies to remote and isolated communities. As they continue to navigate these dynamic landscapes, they are on the lookout for a passionate and driven individual to join their supportive and friendly team as their Digital Marketing Officer.

As the new Digital Marketing Officer you’ll be joining a small and passion filled team, igniting both online and offline marketing campaigns, growing MAF’s visibility and attracting a wave of fresh supporters and donors. This role isn't just about coordinating tasks—it's about orchestrating thrilling initiatives, forging partnerships with external collaborators for impactful advertising, and crafting captivating content across diverse channels.

In this incredibly fulfilling and creative position, you'll serve as a beacon of hope, using your creativity to provide crucial aid to communities in need. This is an opportunity to make a meaningful impact while embarking on an inspiring journey of support and empowerment for those who depend on MAF’s assistance.

The successful candidate must be able to demonstrate:

• Experience in CMS software, including WordPress and CRM systems
• Experience in crafting digital marketing and acquisition campaigns
• Familiarity with analytics tools and utilising insights for communication strategies
• Strong communication skills and attention to detail

If you're passionate about using your digital marketing skills to bring hope and transformation to communities in need, we'd be delighted to hear from you!

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the MAF UK Statement of Faith.

Location: Hybrid - This role can be based at the MAF UK Offices in Folkestone, Kent or optionally could be in the Oxford, Cambridge arc as we seek to launch a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region.  Up to two days a week in our Folkestone Office might be initially required.  We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.

Closing date for applications: Monday 20th May 2024.  However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.

A note from Charisma
Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.

Are you passionate about supporting volunteers and looking for a new opportunity?

We are seeking to recruit a Volunteer Support Officer to join our team in  HMS Caledonia, Rosyth on a full time, permanent basis. We offer Hybrid Working - flexibility to work from home with occasional travel .In return, you will receive a competitive salary of up to £24,000 gross per annum.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

The Volunteer Support Officer role:

As our Volunteer Support Officer, you will be acting as the first point of contact via email and phone for our volunteers providing warm and friendly assistance. This role provides vital support to volunteers within our enrolment process as well as administrative tasks that aid and celebrate our volunteers.

Our successful candidate will be organised, a strong team player and have excellent verbal and written communication skills.

Responsibilities as our Volunteer Support Officer will include:.

• Supporting the adult volunteer applications to join the Sea Cadets, ensuring that personnel records are updated accordingly on our database
• Administer the disclosure process as a MSSC counter signatory
• Reviewing and approving applications for the Cadet Forces Medal
• Responding to all volunteer enquiries received by MSSC by email, post and phone
• Administering personnel forms associated with volunteer progression

Requirements needed to become our Volunteer Support Officer:

• Computer literacy: strong knowledge of Microsoft Word, Excel, email, internet and experience of web based information systems
• Experience of working in a customer focused role, including handling a wide range of enquiries by phone and email, and handling challenging phone calls and emails
• Experience of using data protection procedures

Desirable

• Experience of database inputting and records maintenance and management
• Experience of setting up and using Mail Merge to issue emails or letters

Benefits as our Volunteer Support Officer will include:

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential

Closing date: 17th May 2024

Interviews: 30th May 2024

If you are interested in this Volunteer Support Officer, please apply now!

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

You will directly support our participants for the benefit of Railway Children, so that they are highly impressed by the customer experience they receive from us. We believe that every interaction with the Railway Children should be a positive one for our supporters and you will provide that the service our supporters deserve to enhance their relationship with Railway Children and encourage them to persuade others to support Railway Children too.

The role also plays a pivotal part in making Railway Children more data and insight driven in the way we fundraise and communicate with supporters. You will take a lead in mapping supporter journeys within the events programme as well as researching new corporate supporters and working on employee engagement.

WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES - WILL YOU?

 Around the world hundreds of thousands of children struggle to survive on the streets. In many countries, they have become an accepted issue in society, deprived of access to the most basic services and they experience extreme harm before and during their time on the streets.

Wherever they may be in the world, they face violence, abuse, neglect and exploitation.

Founded in 1996, Railway Children has dedicated over a quarter of a century to developing outstanding practice and services for street connected children. With projects in the UK, India and East Africa, we aim to reach these children as soon as they are in danger and intervene before an abuser can.  As we embark on our new strategy to 2027, we have ambitious plans to ensure no child is left behind, wherever we work.

Project Officer – Supported Housing 

£6,514.56 per annum (£25,334.40 FTE / £13.92 per hour) 

Chester – Office Based 

Permanent 

Part Time – 9 hours per week (worked on a rota basis) 

Closing Date: 9.00am on Thursday 30 May 2024 

Interviews will take place on Thursday 6 June 2024 

Are you passionate about supporting Tenants to live independently in the community?  

Do you have experience working in a mental health setting, or studying or wishing to further your career in Social Care?  

Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience?

You'll add significant value contributing to a comprehensive supported housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

They’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to…..  

Deliver an excellent customer focused service on site, that is challenging and very varied.

Supporting Tenants to achieve independence within a supported housing scheme by working closely with outside agencies.  To ensure that Tenant’s mental and physical health needs are being supported, keeping Tenants safe in their own environment.

Complete statutory building safety checks and support the Team with accurate reporting of repairs.

To work in a small team but with the capability of communicating well with internal departments, and outside agencies to deliver excellent holistic support for Tenants.

So, take a look at their job profile - if you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you.

About their team …  

Their team is great! They’re led by their Executive Director of Customer Experience.

They work hard, support each other, and also like to have fun!

You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you’ll be reporting to their Supported Housing Manager - it’s an exciting team to be part of, as they deliver their new corporate plan ambitions. 

Job summary:

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms, from a traditional phone line service to innovative, engaging and instant solutions.

Supporting a wide range of people, from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing emotional and practical support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised way and committed to developing pioneering resources to support our community in smarter ways.

You’ll be able to work flexibly and collaboratively across our Support Team.

Who we’re looking for:

If you are keen to use your skills and experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!

A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.

Key accountabilities:

· Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online, social media plus new evolving channels

· Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key

· Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps

· Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services

· Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners

· Identify gaps in knowledge across the Support Team and identify possible training areas

· Develop information for our website and other resources, for example, writing initial drafts and reviewing information

· Plan and facilitate online and in person events for the brain tumour community, including online meet ups for young adults

· Day to day management of our online peer support
platforms, for example our Facebook groups for Young Adults affected by a brain tumour diagnosis

· Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services

· Identify, manage and escalate safeguarding concerns in line with The Charity guidelines

· Review day to day tasks across the Support Team

You’ll be a great fit if:

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

· Background experience in a supporter, help line, health care, science or psychology related role

· Experience of communicating complicated subject matter to lay audiences in a variety of ways

· Working in a support capacity, in particular with young people

· Project management experience

· Experience of working with patient and carer organisations

Knowledge, Skills & Abilities:

· Excellent written and verbal communication skills, with the ability to adapt communication styles for difference audiences

· Proven listening and emotional support skills and a strong ability to empathise

· Solutions focused with a positive ‘can do’ attitude

· Knowledge of health, the human brain, cancer or brain tumours

· Ability to prioritise and work under pressure with good time management

· Able to work flexibly and creatively to respond to the emerging needs across the Support Team

· Good understanding of social media platforms and how people use them

· Self-reliant and competent IT user including digital platforms, data insights, internet, email, databases, spreadsheets, desktop publishing and MS Office

· A professional person with the social skills necessary to deal with a range of stakeholders with the self confidence and stature to support people affected by brain tumours

· Understanding of databases and reporting functionality

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

What we’d like to give you:

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.

Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

Working hours: This role is 37.5 hours per week, with some out of hours working.

Benchmarked salary: Circa £29,050 per annum (dependent on level)

Our amazing benefits:

· 25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service

· Celebrate your work anniversary in true Charity style

· Occupational Sick Pay

· Hybrid working

· Flexible working

· Charity pension

· 1 day life leave per year to celebrate a special moment of your choice

· Wellbeing support including professional counselling

· A personalised on-boarding programme

· Cycle to Work Scheme

· Perkbox – our team discount portal

· Health care vouchers

*Some of these benefits are non-contractual and are subject to change

Diversity & Inclusion:

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

Eligibility to work:

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

How to apply to our team:

Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@ thebraintumourcharity. org.

Advert close date: 24 05 2024

First interview date and location: TBC over Zoom

Second interview date and location: TBC at our office in Fleet

The post holder will also:

· Contribute to achieving the objectives of The Brain Tumour Charity

· Live and breathe our values by being bold, collaborative and innovative, with a community-first  approach to everything you do

· Undertake any additional and ad hoc tasks as required

· Participate in team meetings and other meetings as required

· Monitor and evaluate activities and provide written reports

· Represent The Charity at external events in a professional manner

· Work within an equal opportunities framework

· Adhere to all The Charity’s policies, procedures and working

· Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

THE ROLE: Full-time (37 hours per week) / Permanent / Job description and application pack are available to download from our website.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are seeking an experienced Rent Officer to join our small, dispersed Rent Team which consists of a Rent Team Leader; two Rent Officers, and two part-time Rent Team Administrators which sits within our Housing and Property services. In conjunction with our Supported Housing services, the Rent Team is responsible for the collection of the organisation's rent and other property charges. As a Rent Officer you will manage a caseload of properties and will be responsible for monitoring rent accounts; ensuring that appropriate action is taken to maximize rental income. You will ensure accuracy of rent accounts’ and service users’ information held on the rent management database (Pyramid). 

In addition, you will liaise with relevant local authorises housing benefit departments; ensuring positive relationships are forged. You will have knowledge of the external environment in which YMCA DownsLink Group works and keep abreast of key changes, particularly around Welfare Reform.

Hybrid role – mainly based at Reed House in Hove, with an expectation to work out of other locations across the YMCA DownsLink Group area when required. Working a minimum of three days at Reed House / on site and two days from home - working hours of Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm.

ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step. 

We are looking for an enthusiastic person who can work independently and as part of a team. Ideally you will have experience of working in a rent management setting; working with a computerised rent/ payment database and other IT packages; and with an understanding of some of the challenges young people may face, which could impact on their ability to pay their rent. You will be an effective communicator at all levels with both colleagues and external partners, with the ability to self-motivate, work using your initiative and prioritise your workload. In addition, you will be able to accurately reconcile data and other financial information, along with gathering and collating statistical data.

CLOSING DATE: 9 June 2024 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK.

An inclusive workplace: We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve. 

Accessibility: If you require assistance or have questions regarding the application process, please contact us. If you require the recruitment documents in another format, please let us know. We can also post them to your preferred address.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.

Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.

The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.

We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.

What We Offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.

As a TEIO, you will;

• answer incoming calls, speaking to those affected by crime & manage a caseload
• make outgoing calls, assess needs and risks and action plan with callers
• work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
• liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.

Main duties and responsibilities of the role:

Supporter engagement

· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.

· Managing email enquiries, either by responding or forwarding as necessary.

· Responding to written enquiries received in the post.

· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.

· Recording feedback received by the charity and assisting in the resolution of complaints.

· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.

· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.

· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.

· Processing and thanking donations relating to regional fundraising and sporting events.

· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.

· Opening and batching incoming post.

· Updating team procedures as required.

· Archiving, scanning and filing documents.

What we are looking for:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Engaging and professional telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Professional and hard-working team player.

· Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply:

Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK