Supporter experience officer jobs
Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people?
We’re growing our passionate and ambitious Fundraising team and looking for two Corporate Partnership Managers to help us make a difference to even more families who need our support.
These are exciting roles at the heart of our growth strategy and designed to build and deliver a powerful corporate partnerships programme that will generate vital income and create meaningful, lasting relationships with businesses across the UK who align with our values.
The role
As a Corporate Partnerships Manager, you’ll proactively lead the way in securing high-value corporate support. You’ll identify and engage prospective corporate partners, create compelling proposals, deliver inspiring pitches and then manage long-term partnerships that deliver both income and impact.
This is a great opportunity for someone who thrives in new business development and who can spot the potential for partnership across all sectors from sponsorships and strategic giving to employee fundraising and volunteering.
You’ll be a key player in shaping our corporate fundraising approach, working closely with colleagues across Fundraising, Programmes, and Communications to create partnerships that are exciting, innovative, and mission aligned.
About you
We’re looking for someone with:
- Proven experience in corporate fundraising, sales, or business development, particularly in securing five- to six-figure multiyear partnerships.
- Excellent communication skills and confident in creating high-quality proposals and delivering persuasive pitches to senior stakeholders.
- A natural relationship-builder, with a track record of opening doors and maintaining strong, productive partnerships.
- A creative and strategic thinker who can identify new opportunities, meet ambitious targets, and bring fresh ideas to the table.
A genuine passion for our mission and the drive to grow support for families raising disabled or seriously ill children.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.
We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.
For more information, please read and download the job description.
The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.
Information
Closing date: 1 August 2025
Interview dates: 20 August 2025
Our mission is to improve the day-to-day lives of families on a low income, raising a disabled or seriously ill child, or young person.
The client requests no contact from agencies or media sales.
The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society’s database and support the delivery of the Society’s annual programme of in-person, online and hybrid events. They also undertake general office administration.
Main Responsibilities
- Main point of contact for Society Fellows, prospective Fellows and general enquiries by telephone, email, letters and in-person
- Supports the membership journey from application through to election
- Contributes to the administration of the Society’s database
- Contributes to the delivery of the Society’s programme of events
- Undertakes general office administration
Please submit a CV and a covering letter outlining how your experience, skills and knowledge meets the requirements (covering letter to be no more than two sides of A4) by the closing date to the Fellowship and Development Manager at the Society of Antiquaries of Scotland.
Closing date: 11:59 PM Sunday 13 July 2025
Shortlisted candidates will be interviewed in person in Edinburgh or online via Zoom during the week commencing Monday 21 July 2025. Reasonable travel expenses can be claimed.
Applicants who are not shortlisted will be informed but unfortunately, no detailed feedback will be possible.
Become part of something historic!

The client requests no contact from agencies or media sales.
Who are we?
Depaul International (DPI) oversees the Depaul Group, a group of charities that work across the world with a mission to stop homelessness and change the lives of those affected by it.
What’s the role about?
This is a great opportunity to join us as the new Chief Finance Officer. As the Depaul Group continues to experience growth and increases its impact, you’ll lead the effective financial and governance support provided by DPI to its subsidiaries. You’ll be the leading interface between the Senior Leadership Team and the Board of Trustees and other corporate bodies and subsidiaries. You’ll provide financial advice to the Group CEO, Board and other senior management colleagues, including modelling best practice in financial management, overseeing the financial management in the subsidiaries, setting financial standards for the group and providing support to enable the subsidiaries to meet those standards. You’ll also be leading and supporting the development of a new governance structure for the Group.
What will ideally support your success?
You’ll be a CCAB qualified accountant with experience of strategic financial leadership and management experience and the ability to solve complex problems. In addition, you’ll have experience of working with and advising a diverse range of boards and external stakeholders. It’s important that you also have experience of current financial reporting requirements and financial management practices, including consolidated financial reporting. Strong IT skills as well as an appreciation and understanding of key HR and ICT challenges in the charity sector are desirable. We’re looking for someone possibly, but not exclusively, working in homelessness and/or international development who shows personal integrity in all they do and have a commitment and respect for our aims, objectives and values.
Closing date: Wednesday 16th July 2025.
The client requests no contact from agencies or media sales.
Youth Futures Foundation is looking for a senior External Affairs professional to lead a busy multi-disciplinary team to drive our reputational, influencing and engagement work as the What Works Centre for Youth Employment.
About the role
- This is a newly created role where you will have responsibility for driving an integrated approach to our audience influencing to deliver our strategic objectives, through collective oversight across our public affairs, stakeholder relations, communications and marketing work.
- The post holder will report to the Director of Policy and External Affairs and work closely with the CEO, wider Senior Leadership Team (SLT) and the Deputy Director of Strategic Development to enable purposeful reputational growth, enhanced brand recognition and the delivery of external impact.
- The post holder will need to be an experienced leader and manager; a people person able to inspire, nurture and support a team of motivated engagement and communications professionals as well as deputising for the Director more widely when required.
- To be successful, the post holder will need to be able to balance big picture thinking with driving practical implementation and outcomes across the team and thriving in ambiguity when needed. The skills and experience to drive and support internal change to foster an optimal operating environment and ability to design and embed future focused ways of working will be important to the success of the role
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information, please download our recruitment pack.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Access is Justice Foundation is seeking a Grants Officer who will join our Grants Team to provide ongoing administrative, operational, and data management support for our grant making activity, working alongside others in the Grants Team. You will maintain relationships with funded partners; undertake analysis of grants data, draft documents, reports, and communication materials; and provide ongoing support for our funding programmes and broader organisational work as needed. You will report to a Grants Manager (who leads day-to-day operational delivery of our grant programmes). The work will vary over the grants cycle, where one month could be focussed on supporting a grants round, and the next could be working with wider colleagues for an event to share insight and knowledge. This is both an administrative and project management role – we are looking for a candidate with both sets of skills.
Please download the full job description (attached) for more information.
The Access to Justice Foundation is the UK’s only national charity solely focused on providing funding and support for access to legal advice.
The client requests no contact from agencies or media sales.
The Epilepsy Research Institute is looking to appoint an Executive Assistant (EA) to the Chief Executive Officer (CEO).
This is a unique opportunity to be part of our team and play a central role in supporting the CEO across a range of duties. This is a new post which requires an individual with exceptional organisational skills, sound judgement, and the ability to manage multiple priorities with professionalism and discretion.
You will act as a trusted gatekeeper and facilitator, ensuring the smooth running of the CEO’s schedule, correspondence, and key projects. You will also work closely with the senior leadership, helping to coordinate meetings and follow-ups across the Institutes functions.
Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions. If this post is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you to help us drive forward with our mission.
Application is by way of a CV and a short supporting statement which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.
Closing date: Monday 21 July 2025
Interviews:Tuesday 5th August 2025 at London office.
To radically advance research into the causes, prevention and treatment of epilepsy and its associated conditions.
The client requests no contact from agencies or media sales.
We are looking to recruit a freelance Finance Officer to help with the financial operations of the charity.
The Edge Theatre & Arts Centre welcomes over 700 people through our doors every week and runs a varied programme of theatre, classes and courses and an award-winning participatory programme.
This is an exciting opportunity to play a vital role in Chorlton’s independent Theatre and Arts Centre.
Title: Finance Officer
Hours: 8 hours per week
Fee: £500 per month
Responsible to: CEO
Location: The Edge, Manchester Road, Manchester, M21 9JG
Contract: 6 month contract in the first instance
THE ROLE
This is a key role within our small friendly team. As Finance Officer you would be responsible for a range of tasks and activities including:
● Bookkeeping
● Budgeting
● Processing Payroll
● Supplier Payments
● Invoicing
● Credit control
● Bank reconciliation
● Management accounts
● Supporting the preparation of the annual accounts
● Reporting to the Board
● Making Gift Aid Claims
● Compiling information for annual TTR claims
● Liaising with the Accountants
The Edge is a registered charity and a company limited by guarantee. The organisation generates income through a diverse range of revenue streams, including earned income from box office sales, venue hire, classes and courses, and its on-site café/bar. Additional funding is secured through charitable grants from trusts and foundations, as well as support from local government and the National Lottery. Our annual turnover is £500,000.
Experience of using Sage would be an advantage, however it is not a necessity, as long as you are comfortable using new IT systems.
The hours and days of work can be flexible to suit the individual and needs of the organisation and would be discussed at interview.
If you would like to apply, please send a CV with a covering letter detailing your skills and experience.
Closing date for applications: 9am, 14th July 2025
Interviews to be held in the week commencing 21st July 2025
If you are interested in the role and wish to have an informal chat to find out more prior to applying please do not hesitate to contact Hannah McAdam on 0161 282-9776.
The client requests no contact from agencies or media sales.
The post-holder will be responsible for deliver a range of support interventions for people newly diagnosed with HIV, and those re-engaging in their HIV care, who may be identified via Emergency Department Opt-Out testing in Liverpool.
Collaboratively work with Liverpool University Hospitals NHS Foundation Trust (LUFHT) to ensure people living with HIV receive practical, social and emotional support. The delivery of peer support in a clinic setting and, in the community, and onward referrals to relevant services.
Ensure that people living with HIV in vulnerable circumstances are supported to minimise the risk of them returning to ‘need to find’ status and remain engaged in services.
We seek someone with experience working with diverse communities. Knowledge and understanding of the common experiences and need of people living with HIV is essential.
The ideal candidate will possess a relevant qualification (such as an NVQ Level 3 or above in social work, health, education) or equivalent experience, and demonstrate a commitment to continuous learning and professional development.
We are looking for someone with strong interpersonal skills (working with staff, volunteers, and service users), excellent organisational skills, and enthusiasm.
Sahir stands as the oldest LGBTQ+ charity in the Liverpool City Region. We’re also a proud support organisation for people living with HIV.
We are looking for a Senior Relationship Manager to work in a dedicated Programmes and Grants directorate, working at the heart of Youth Futures Foundation.
Key responsibilities:
- You will be central to our work in the delivery of innovative and impactful grant-making.
- You will lead on the delivery of key, new and existing funding programmes, relationships and portfolios, sourcing and making recommendations on complex and strategically important requests for funding and building effective relationships with our grant holders.
- You will also work closely across our Impact and Evidence, Employer Engagement and Public Policy & Communications teams to ensure successful applicants are supported to deliver high quality, impactful projects that will build the evidence base of “What Works” to support the most disadvantaged young people into good jobs.
- The Senior Relationship Manager will also work with the Head of Programme & Grants to support the line management and development of Relationship Managers and Senior Grants Officers as required.
This role is on a 12 month fixed term contract and can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
How to apply:
For more information and a full job description, please download the Recruitment Pack. Apply via our website.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Join Mind in Tower Hamlets, Newham and Redbridge and lead a new phase of fundraising to support people living with mental health challenges. This is a brilliant opportunity to shape our community and corporate fundraising offer—creating engaging campaigns, building strong local partnerships, and generating income that transforms lives.
What You’ll Do
· Develop and deliver community fundraising campaigns and events
· Build partnerships with schools, businesses and local groups
· Grow corporate fundraising and secure sponsorship opportunities
· Recruit and support local fundraisers and volunteers
· Create engaging digital and social content to support fundraising
· Use data to track progress, impact, and supporter engagement
About You
· Proven track record in community and/or corporate fundraising (2+ years)
· Confident communicator who can build strong, lasting relationships
· Creative campaign thinker with excellent organisation skills
· Able to work independently and collaboratively with colleagues and volunteers
· Passionate about mental health and local community impact
Why Join Us?
MindTHNR is a bold, innovative local mental health charity rooted in East London. We’re committed to inclusion, lived experience, and making a lasting difference in the communities we serve.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Housing Support Worker
Location: Based within the central office in Luton with regular travel required around multiple community based locations
Salary: £24,500
Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as necessary to service requirements.
About the role
This is an exciting new role within a brand new contract to support the referral process from the Housing Solutions teams! The service focuses on providing floating and wraparound support to single applicants who are at risk of homelessness and are able to live independently, by providing a housing support plan towards resolving housing needs and support them into long-term, stable housing.
In this role, you will conduct proactive outreach with our participants to develop personalised support plans for housing for appropriate long-term housing options, including accessing private rental listings and understanding application processes for tenancy. You will help our participants navigate the resources available to them including benefits and support services, advocating for their needs whilst empowering them to take ownership of their housing journey. You will work closely with the Landlord Liaison Officer who bridges the gap between our participants and private landlords. You will work closely with them to achieve prevention and relief outcomes by assisting the participant to remain in their provided accommodation.
You will provide follow up support to ensure tenancy sustainment and successful transitions into permanent housing, keeping casefiles up to date with activities and documents, and escalating any high risks or high needs to the management team.
About you
This role is ideal for someone who has a real passion towards helping to end the cycle of homelessness, providing support to those who need it to live in stable accommodation. You will thrive in a person centred environment with real compassion and a non-judgmental attitude, understanding that people face different life experiences and sometimes just need that extra support to get back on their feet. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! You will have:
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Understanding of the housing and social needs of people with multiple and complex needs
- Knowledge of resources and opportunities within the local community, including knowledge around benefits and employment opportunities to sustain independent living
- The ability to influence and negotiate positive outcomes with others
- Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
- The ability to work proactively to make decisions to deal with challenges and providing a solution focused approach using initiative
- The ability and willingness to show flexibility of working patterns, responding to the needs of the service and participants
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Community Fundraising and Partnerships Coordinator
Charity People are thrilled to be partnering with All People All Places (APAP) in their search for a new Community Fundraising and Partnerships Coordinator; this is a newly created role that will lead on building meaningful relationships across the local community to generate new income and increase engagement.
"All People All Places is a small, locally focused homelessness charity working across Enfield and Haringey. We provide vital services including a day centre, advocacy and casework, and a small year-round night shelter. We work in close partnership with local agencies and are a trusted gateway service for those facing homelessness. This role is key to helping us grow our reach and impact through community-driven support."
George Dunstall CEO, All People All Places
This is a brilliant opportunity to join a mission-led organisation tackling homelessness as it presents locally. You'll lead on community fundraising and engagement, working with schools, faith groups, local businesses and individuals to inspire support and deliver impactful campaigns.
The Role
- Salary: £34,000-£38,000 FTE (£20,400-£30,400 actual)
- Part-time: 3 or 4 days per week (0.6-0.8 FTE)
- Location: Hybrid between home, office and within the local communities of Edmonton, Enfield
- Contract: 12-month fixed term with view to permanent extension
- 26 days (pro-rata) annual leave plus bank holidays
- Wellbeing fund for hobbies or self-care
- Training and development budget
- Cycle to work scheme and travel card loan
- 5% employer pension contribution
This new role will be at the centre of community fundraising; building relationships, coordinating events, and delivering campaigns that raise awareness and income. You'll also lead on the development of APAP's annual fundraising campaign and support the upcoming rebrand and communications strategy.
Key Responsibilities
- Build and manage relationships with community groups, schools, and local businesses.
- Lead and develop community fundraising activities, events and opportunities.
- Develop and deliver APAP's annual fundraising campaign.
- Create engaging content and stories to showcase impact.
- Steward donors and fundraisers with warmth and professionalism.
- Taking a lead on organisational communications and developing targeted communications to reach existing and new audiences.
- Collaborate with the CEO and wider team to align fundraising with strategic goals.
- Develop a variety of relevant resources for use across different audiences
- Develop, implement and monitor 'supporter journey' processes.
Top 3 Priorities for the First 6 Months
- Develop and deliver a refreshed annual fundraising campaign.
- Build a network of community supporters and local partnerships.
- Embed new branding and messaging into community engagement and communications.
About You
We're looking for someone with proven experience in community fundraising and engagement, someone who can build trusted relationships across diverse stakeholder groups and communicate with clarity and warmth. You'll be confident managing multiple priorities independently and bring creativity and energy to campaigns and supporter engagement. Experience with Canva or similar design tools is a plus, as is familiarity with fundraising regulations, or a willingness to learn.
If this role inspires you to make your next career move, please get in touch with Kevin at Charity People to find out more about how to apply.
Closing date: Friday 25th July
Interview Date: w/c 28th July
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
The Role
In this role, you will provide first-line advice and guidance on payroll and benefits processing, compliance, discrepancies, and queries. You will support the Payroll and Benefits Lead with monthly and year-end processes, assist with internal and external audit processes and support the administration of the workplace pension schemes and other employee benefits. Additionally, you will be responsible for regularly updating payroll and benefits-related intranet content.
You will also support the HR Systems and Information Lead with providing technical advice and guidance on our HR systems. This will include assisting with user training and systems administration, such as enhancements, testing, and upgrades. You will help maintain the HR report repository and training materials and regularly update HR systems-related intranet content.
Furthermore, you will stay updated with HR and payroll legislation and best practices, identify opportunities for continuous business improvement, and ensure compliance with GDPR regulations while maintaining accurate records.
What we're looking for
To be successful in this role, you will have demonstrable experience in Payroll and HR Systems administration, proficiency in HR and Payroll Information Systems, particularly iTrent, and strong organisational, communication, and interpersonal skills. You should be able to handle sensitive information confidentially, have knowledge of HR and payroll regulations and GDPR compliance, and be self-motivated with the ability to work independently and as part of a team.
If you are a proactive and solution-oriented professional looking to make a significant impact in a new role, we would love to hear from you!
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
What's in it for you
Please take care if you plan on using generative Artificial Intelligence (AI) tools in your application. We're not wholly against the use of AI, but we want to learn about you, your values, your skills and your experience. Generic and unedited application answers from AI tools like Chat GPT, Gemini, or Copilot will nullify your entire application.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Job title: Immediate Support Coordinator - England
Reports to: Bereavement Services Manager for England
Salary: Starting salary of £26,500 per annum
Location: Home working with regular travel throughout Worcestershire, Herefordshire, Shropshire. Occasional travel to 2wish Head Office in South Wales.
Hours: Full time - 37.5 hours over 5 days
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.
As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.
Main duties:
Service:
- To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
- To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
- To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
- To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
- To ensure families have been offered a memory box and coordinate these when required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
- To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
- To travel to attend in-person team meetings and in-person training as required
- To travel to in-person events as required
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 18th July 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.
Are you a creative marketing professional who wants to make an impact?
The Royal Hospital Chelsea is looking for a skilled Marketing Officer to contribute to and deliver effective marketing campaigns to help meet the organisation's core strategic objectives. This is an exciting new role within the Marketing and Communications team and a fantastic opportunity to join an historic organisation, the home of the iconic Chelsea Pensioners since 1692.
The successful candidate will have relevant experience of delivering impactful multi-channel campaigns for a range of audiences, and ideally at a nationally recognised organisation within the military, charity, cultural or public sectors. You'll be responsible for marketing a wide range of projects including our recently launched, nationwide Veterans' Outreach programme, the Soane Stable Yard - which is open to the public 7 days a week, and our year-round events programme, as well as working with our partners to promote the Chelsea Heritage Quarter.
Who we're looking for:
We are seeking a proactive marketeer, who is equally comfortable planning and implementing campaigns as well as creating compelling content, with excellent attention to detail and a good understanding of what drives public engagement and support for an organisation like the Royal Hospital.
The successful candidate will be:
· A skilled and confident executor, who is experienced in consumer marketing and promoting a wide range of projects including public events to the right audiences.
- Creative in crafting compelling marketing content to deliver effective, multi-channel marketing campaigns.
- Experience of working with a range of partners to help raise awareness and engagement, as well as suppliers such as designers and photographers.
- Relevant marketing experience in a military, charity, cultural or public organisation would be particularly advantageous.
How to apply: Please submit your CV and a covering letter (no more than 500 words) outlining your most relevant experience for this role and setting out why you think you'd be the most suitable candidate.
About Us.
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
To provide Army veterans with the support and comradeship they need in recognition of their service to the Nation and to safeguard their historic home



The client requests no contact from agencies or media sales.