• Are you looking for volunteer roles ?

    Go to volunteering section

654

Supporter experience officer jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Parkrun, Leeds (Hybrid)
£78,000 - £85,000 per year
We’re pleased to announce an exciting opportunity for a Global Head of Event Delivery and Volunteering to join the parkrun team.
Posted today
Top job
Clean Air Fund, Multiple Locations (On-site)
42,840 - 50,870
The Clean Air Fund is looking to recruit a Senior Specialist- Super Pollutants and Health to join the team in London, Delhi or Accra.
Posted 1 day ago
Closing in 5 days
Democratic Progress Institute, Holborn (On-site)
£29,000 - £33,000 per year
Posted 4 days ago Apply Now
Closing in 5 days
The King's Trust, Multiple Locations (Hybrid)
£60,000 - £70,000 per year
Posted 1 day ago
Operation Smile UK, Battersea (Hybrid)
£50,000 - £55,000 per year
Help Advance Digital Impact at Operation Smile UK as a Lead Web Developer
Posted 3 days ago Apply Now
CARERS TRUST HEART OF ENGLAND, Coventry (Hybrid)
£28,000 per year
Posted 5 days ago Apply Now
BRAZELTON CENTRE UK CIO, Cambridge (On-site)
£47,000 - £50,000 per year
Posted 3 weeks ago
Closing in 2 days
Harris Hill Charity Recruitment Specialists, London (On-site)
£35k per year
Posted 3 weeks ago Apply Now
Page 24 of 44
Leeds, West Yorkshire (Hybrid)
£78,000 - £85,000 per year
Full-time
Permanent
Job description

Brief role description:

Reporting to the Chief Executive Officer, this role is responsible for what happens in our parks and open spaces on Saturday and Sunday mornings, for the community of volunteers who make this happen and for how we support participants and event teams with their requests and queries.

This role oversees all aspects of delivering and supporting parkrun events across the world, collaborating with global colleagues to ensure that parkrun events continue to be delivered in line with our principles of simple, scalable, sustainable and our promise that they will be free, for everyone, forever. 

This role will also have oversight of the effective delivery of our volunteer strategy and will ensure that our volunteer community and ambassador networks global continue to grow, diversify and thrive.



 

Also overseeing the Support team who manage event risk assessments and respond to range queries, the successful candidate will be responsive to the learnings from the Support team and translate them into new policy or practice.

Finally, as a member of the SLT this role will help shape and deliver parkrun’s global strategy, championing event delivery and leading cross functional projects. 

Main responsibilities:

  • Sets overall global strategy for event delivery, ensuring that parkrun events are not only safe and accessible, but the barriers to event delivery are minimised and the parkrun event delivery model remains simple, scalable, and sustainable.  This includes:

    • Working with the divisional event delivery leads to ensure best practice is developed, balancing local context and global direction

    • Ensuring that divisional event delivery teams are appropriately recording, classifying, actioning, and monitoring event-related incidents

    • Responsibility for operational of the critical incident line, staff and volunteer rostering and training

    • Monitoring critical medical incidents and maximising the safety of participants through proactively reviewing practices and policies

    • Responsibility for creating and maintaining global event delivery guidance, policies and procedures, as well as ensuring that guidance is shared appropriately and that event team adherence is monitored.

  • Working with the Global Volunteering Lead to: 

    • To oversee the implementation of parkrun’s global volunteering strategy, and to ensure that volunteering is valued, celebrated and supported as a form of participation

    • Provide internal thought leadership to drive the delivery of a cohesive approach and voice for volunteering activities across our global organisation 

    • Drive forward effective digital and in-person volunteer engagement and high quality support, training and development

    • Oversee volunteer associated policies and procedures

    • Engage with external stakeholders in the volunteering space to ensure parkrun offers best practice in volunteer engagement.

  • Working with the Global Head of Support to:

    • Develop and execute a comprehensive support strategy that enhances our relationship with our community

    • Oversee the event risk assessment process

    • Continuously assess and enhance support processes to meet evolving needs of the parkrun community

    • Collaborate across the organisation to ensure seamless integration of support services into the overall parkrun ecosystem

    • Monitor performance metrics and identify areas for improvement.

Desirable Experience:

  • Track record of setting an operational strategy, aligning teams to organisational goals and delivering measurable results

  • Skilled in leading and motivating international teams remotely, with a strong appreciation for cultural diversity and inclusive collaboration

  • Working in an organisation with a strong volunteering ethos and experience of volunteer management 

  • Managing delivery of community events at scale

  • Experience of customer service or support desk models and delivery, incident management and complaints 

  • Leveraging technology to find efficiencies in operational processes

  • Demonstrated strength in influencing and uniting others around shared goals, fostering collaboration and commitment across teams and cultures without direct line management

  • A deep understanding of parkrun’s operating model.

Relevant skills and behaviours:

  • A purpose-driven leader who aligns with parkrun values

  • Strong and effective relationship builder and communicator - able to collaborate with our communities and colleagues across the globe

  • Forward thinking and willing to lean into big challenges - balancing the global growth of parkrun with the resulting pressure on the operating model

  • Able to embed an innovation as usual mindset and find efficiencies in the event delivery model without losing impact

  • A creative thinking who is prepared to explore new initiative and event formats as we continue to scale

  • A natural collaborator who can work effectively across teams including with Safeguarding, People and Culture, Health & Inclusion,  Digital and Commercial

  • A considered yet decisive individual who is authentic yet inspiring and can see the detail and the big picture.

Expectations of a line managers at parkrun:

  • Will have regular 1:1s with direct reports. 

  • Will set objectives for direct reports / team. 

  • Will provide regular feedback and developmental guidance. 

  • Will plan teams’ workload and availability.

  • Will play a role in recruitment and selection and work with the People & Culture team to understand the roles required. 

  • Will cascade messages to the team as appropriate. 

  • Will be able to assign responsibilities and authority to the right employees, taking their interests, ambitions, development and competency into account.

  • Will deliver any disciplinary sanctions in line with our policies and processes. 

  • Will provide support for team members and promote health and wellbeing at work.

Posted by
Parkrun View profile Organisation type Registered Charity Company size 51 - 100

parkrun Limited is the company responsible for delivering parkrun in the UK.

Posted on: 11 November 2025
Closing date: 24 November 2025 at 23:30
Tags: Events / Activities