Supporter fundraising administrator jobs

Job Title: Gifting Manager
Reporting to: Head of Marketing & Fundraising
Location: Petty Pool Trust, Cheshire (hybrid)
Contract: Part-time – 3 days a week.
Salary: £23,631.23 – £26,597.16 pro rata (£39,385.38 – £44,328.59 FTE)

Job Purpose

The Gifting Manager will lead the development and delivery of Petty Pool Trust’s legacy giving and alumni programmes. This is a new and strategically important role, responsible for creating and embedding a sustainable legacy pipeline that will generate long-term income to support young people with learning disabilities to thrive.

The postholder will design and implement a comprehensive legacy strategy, build awareness among supporters, cultivate future legacy pledgers, and establish systems and processes to steward legacy gifts effectively and sensitively. They’ll oversee development of an alumni programme for learners and their families for medium term major gifts and donations to ensure sustainable incomes streams for the charity, towards both restricted and unrestricted funding requirements. W

This is an exciting opportunity to make a meaningful impact within a values-led charity dedicated to improving life chances for young people with learning disabilities. Petty Pool is proud to have been recognised as Outstanding to Work For 2025 by Best Companies, a reflection of our strong culture, clear values, and deep commitment to our people.

Key Responsibilities

Strategy & Programme Development

• Develop and implement a multi-year legacy strategy aligned with Petty Pool’s wider fundraising and organisational goals.
• Establish clear income projections, KPIs and reporting mechanisms for legacy fundraising. Identify and segment target audiences for legacy giving.
• Develop the case for support for legacy giving in collaboration with senior leadership and communications teams.
• Ensure compliance with all relevant legislation and best practice, including the Fundraising Regulator and GDPR.
• Design and promote a Free Wills programme, working with local law firms and partners. Create an Alumni Strategy for engaging learners and their families, creating support that lasts into the future and a medium-term giving pipeline.

Marketing & Awareness

• Work collaboratively with fundraising, marketing, and comms teams to develop legacy and alumni marketing materials (print, digital, web, events), integrated campaigns, and engage with volunteers.
• Ensure legacy messaging is embedded across supporter communications and fundraising activities.
• Work with the Communications team to share impact stories that demonstrate long-term transformational outcomes.

Supporter Engagement & Stewardship

• Build and manage relationships with legacy pledgers, alumni families, and high-potential supporters.
• Develop a stewardship programme for legacy/alumni supporters and prospects, face to face, via email, telephone and post, to proactively keep supporters inspired and engaged.
• Organise cultivation events and engagement opportunities.
• Work closely with fundraising colleagues to identify legacy prospects. Handle sensitive conversations about gifts in wills with professionalism and empathy.
• Contribute to our Annual Impact Statement, working closely with Fundraising, Marketing and Communications Teams.

Pipeline & Data Management

• Establish systems to track legacy and alumni prospects, pledges and realised gifts.
• Develop processes for recording and forecasting legacy income.
• Analyse data to inform targeting and strategy development.
• Ensure legacy administration processes are robust and legally compliant.

Internal Collaboration

• Work collaboratively with senior leadership to embed legacy thinking across the organisation.
• Support trustees and senior volunteers to act as ambassadors for legacy giving where appropriate.
• Provide internal training and awareness sessions to staff about legacy fundraising.

Income Management & Reporting

• Monitor and report on pipeline growth, pledges and realised legacy income.
• Provide regular updates to senior leadership and trustees.
• Contribute to annual budgeting and long-term financial forecasting.

Key Outcomes

• Fully developed and embedded legacy giving and alumni programmes within 12 months.
• A measurable and growing pipeline of both legacy pledgers and alumni supporters.
• Increased awareness of legacy giving among Petty Pool supporters and stakeholders.
• Sustainable, forecastable long-term income generation

Staff Benefits

• 28 days annual leave, plus 8 public bank holidays
• On-site parking
• Company Sick Pay (after passing probationary period)
• Employee Assistance Programme
• Free meals when commuting by car sharing, walking or cycling
• Bike rack facilities
• Company pension scheme
• Smart casual dress

Essential Experience

• Proven experience in legacy fundraising, in memory fundraising, or major donor fundraising.
• Experience developing and implementing fundraising strategies.
• Track record of building and managing supporter relationships.
• Experience of managing fundraising campaigns or marketing initiatives. Knowledge of legacy administration, probate law and UK charity fundraising regulations.

Essential Skills & Knowledge

• Strong understanding of legacy fundraising best practice.
• Ability to develop compelling cases for support and donor communications, and to work collaboratively with marketing and fundraising teams.
• Excellent relationship-building and interpersonal skills.
• High level of sensitivity and emotional intelligence when discussing gifts in wills, and empathy and compassion when dealing with bereaved families and supporters.
• Strong analytical skills with experience using CRM/database systems.
• Excellent written and verbal communication skills.
• Ability to work strategically while delivering operationally.

Desirable Experience

• Experience working in disability, education, or youth charities.
• Experience launching a new legacy programme.
• Knowledge of probate processes and estate administration.
• Experience working with solicitors and funeral directors.
• Experience working with trustees or senior stakeholders.

Personal Attributes

• Passion for Petty Pool’s mission and values.
• Strategic thinker with a long-term perspective.
• Self-motivated and able to build a programme from the ground up.
• Collaborative and able to influence across teams.
• Highly organised with strong attention to detail.

JOB TITLE: Fundraising Manager

REPORTING TO: Head of Marketing & Communications

HOURS: Part-time | 3 days per week

SALARY: FTE £35,000-40,000

LOCATION: Hybrid

Job Purpose

At Waverley Abbey, we seek to extend and build the kingdom of God through encounter with Him, through education, engagement and enterprise, for the spiritual and cultural renewal of this generation and generations to come. As Fundraising Manager, you will play a vital role in supporting this mission by strengthening activities to raise finances from Trusts and Foundations, individual givers, mid–net-worth donors and partners. You help will shape compelling cases for support and build meaningful long-term relationships with funders, that grow our supporter base through proactive outreach, relationship management and strategic bid-writing. Working collaboratively with the Chief Development Officer and Head of Marketing & Communications, you will ensure our supporters and funders feel deeply connected to our work and inspired to invest in Waverley Abbey’s vision and mission.

Key Responsibilities

1. Campaign support

> Support the Senior Marketing Manager, and wider marketing department, to align fundraising campaigns and activity with the wider organisational marketing calendar.

> Support the planning, development and delivery of fundraising activities and campaigns across email, web, social media, print, events and direct mail.

> Support the marketing department as they produce high quality fundraising assets, including videos, graphics, impact stories and supporter communications.

> Support Head of Marketing in evaluating campaign performance (income, engagement, ROI), report insights and advise accordingly for continual improvement.

2. Trusts and Foundations

> Support compelling funding applications to Trusts and Foundations aligned with organisational priorities, with research, writing and submission.

> Support the development of strong relationships with grant managers and trustees through regular updates, meetings and stewardship.

> Support the preparation of excellent reports demonstrating impact and financial accountability.

> Support the maintenance of a dynamic pipeline of prospective funders, ensuring timely submissions and follow-up.

3. Individual supporter & mid-net-worth donor engagement

> Identify, cultivate and steward mid-level relationships.

> Develop personalised proposals, updates and communications.

> Organise one-to-one meetings, tailored briefings and engagement opportunities to deepen donor relationships.

> Support the Chief Development Officer and wider Exec in managing relationships with regular supporters and mid-net worth prospects.

4. Fundraising events

> Support the planning and delivery of fundraising events, including donor gatherings, cultivation events, supporter briefings and online prayer gatherings.

> Ensure events reflect brand values and the organisation’s mission, and are executed with excellence.

5. CRM, data and supporter segmentation

> Work with the CRM and data assistant to maintain accurate donor records, giving histories and communication preferences.

> Ensure all fundraising activity is tracked, measurable and informed by data-driven insights.

> Develop supporter journeys that enhance retention, reactivation and long-term relationship building.

6. Collaboration across teams

> Partner with colleagues across the organisation to gather information needed to create compelling fundraising messages.

> Support the Chief Development Officer and Head of Marketing and communications in developing the overall fundraising strategy.

7. Administration, reporting and compliance

> Support the maintenance of accurate records of deadlines, reports, donation history and grant requirements.

> Prepare timely reporting on income, pipeline forecasts, donor engagement and fundraising performance.

> Support budget planning and tracking for fundraising projections, costs and events.

> Ensure adherence to Data Protection, GDPR, Fundraising Regulator guidelines and ethical practices.

Person Specification Personal Faith

> Committed Christian in agreement with Waverley Abbey’s Statement of Faith (E)

> Committed to pray with and for the vision and ministry of Waverley Abbey (E)

Personal Circumstances > Flexibility to work between 8am and 6pm, and occasional evenings and weekends as the role requires (E)

Experience > 3–5 years experience in a fundraising role (E)

> Previous experience in a charity, ministry or educational setting (E)

> Administration experience (E)

Education, qualifications and other requirements

> Relevant university degree (D)

Knowledge

> Word/Excel/Outlook (E)

> HubSpot/CRM (D)

> ClickUp/Monday/Asana (D) Skills

> Excellent written and verbal communication (E)

> Friendly and professional approach (E)

> Ability to work as part of a team (E)

> High level of accuracy and attention to detail (E)

> Ability to work calmly under pressure, prioritise and meet deadlines (E)

> Flexibility and adaptability (E)

Supporter Care & Data Assistant
Charity | London (Hybrid)
£17.46 per hour | 21 hours per week
Temporary – Approx. 2 months | Starting w/c 9th March

We are working with a London-based charity to recruit a Supporter Care & Data Assistant to provide vital support to their Fundraising team during a busy period.

This is a fantastic opportunity for someone who combines excellent supporter care with strong data and CRM skills. You will play an important role in ensuring supporters receive a positive and professional experience, while maintaining accurate and reliable fundraising data.

Role Purpose To provide accurate and timely supporter care, administrative and data support to the Fundraising team. You will help ensure that supporter, grant, appeal and Gift Aid data is correctly recorded and maintained within the CRM and related systems, supporting smooth day-to-day operations and fundraising campaigns.

Key Responsibilities Supporter Care & Administration

• Managing the supporter care phone line and inbox, responding to donations and general enquiries
• Preparing and circulating the monthly phone rota
• Updating supporter records (address changes, opt-outs, Gift Aid status updates and returned mail)
• Drafting and sending ad hoc supporter correspondence, including Direct Debit confirmations and Gift Aid acknowledgements
• Scanning and uploading inbound donation forms and post

CRM & Data Administration

• Reviewing, compiling and uploading historic grant data into the new CRM system (Beacon)
• Processing donation imports into Raiser’s Edge and Beacon
• Running data selections and completing mail merges for thank you letters
• Adding package and appeal codes to monthly spreadsheets
• Ensuring all imports, reports and documentation are accurately saved
• Liaising with partners to verify and update details

Gift Aid & Financial Administration

• Checking and processing Gift Aid documentation from multiple sources
• Uploading documentation to SharePoint
• Processing supplier invoices and preparing them for approval
• Saving weekly bank statements

Appeals & Campaign Support

• Supporting London Marathon communications and volunteer callouts
• Assisting with basic social media and marketing research
• Uploading and downloading data to external fulfilment houses and suppliers
• Supporting campaign set-up and reporting processes

We welcome applications from candidates who can demonstrate:

• Experience delivering excellent supporter or customer care
• Working knowledge of Raiser’s Edge (Importomatic experience desirable)
• Strong data processing and CRM skills
• Excellent written and verbal communication
• Strong numeracy skills and attention to detail
• Experience within a charity or fundraising environment
• Good IT skills, including Excel and Word
• The ability to prioritise, stay organised and remain calm under pressure

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This role provides vital operational and administrative support to ensure the smooth running of CALM’s fundraising activities and the delivery of exceptional supporter care. Your responsibilities will cover everything from CRM accuracy and financial processing to merchandise fulfillment, event coordination and supporter stewardship.

Responsibilities

CORE

• Contribute to CALM’s Fundraising Revenue targets, through excellent administration and compliance to fundraising practices

• Work with the Fundraising team to ensure all supporters receive excellent care from CALM as well as completing all assigned admin tasks with a high degree of accuracy.

• When required, be an active and engaged member of CALMs EDI Supergroup.

• Be a data steward for fundraising, ensuring quality data management.

• Support the fundraising team with financial data queries

Role specifics

Stewardship:

• Monitor and help deliver the multi channel supporter enquiries process, ensuring response rate is in line with CALM’s SLA and fundraisers are directed to the appropriate support.

• Proactively support fundraisers, when directed, throughout their journey, to support with the effective planning and delivery of supporter activities. 

• Support with the planning, set up and delivery of stewardship events (both CALM owned and supporter led), assisting with logistics, supporter communications and delivery as required. 

• Support the wider team in the development, optimisation, testing and ongoing maintenance of stewardship journeys, including carrying out key messaging updates to core email journeys across all Fundraising streams when needed.

• Support on the maintenance, optimisation  and creation of relevant pages on the CALM website.

• Support the fundraising and Marketing & Communications team to identify supporters we can profile and champion by regularly checking fundraising pages, social media and event registrations. 

• Support the Social Fundraising Manager with ad moderation where required

Operational and administrative support:

• Carry our regular, financial and administrative processes to a high standard with the Salesforce CRM

• Act as first point of contact for individual donors via email, phone and post, processing office donations and completing payment runs to the bank. 

• Support retention activities, including upgrade, reactivation and loyalty journeys.

• Provide administrative support for acquisition and retention campaigns

• When relevant coordinate mailing logistics (briefing agencies, checking proofs, managing print and fulfilment)

• Work with the Fundraising team to continuously update and maintain fundraising documentation, processes, templates and procedures, identifying opportunities to improve efficiency, consistency and supporter experience. 

• Support the teams with finding cost effective travel and hotels to support event delivery.

• Support the Head of Public Fundraising with month end financial reconciliation processes

• Identify and code income across various fundraising platforms.

• Preparing data and  uploading into CRM Salesforce, ensuring accuracy and quality are maintained by identifying improvements to process and working with the CRM team to deliver 

Fulfilment:

• Work with the Product team to maintain the supporter merchandise online portal, reporting on sales of merchandise and managing kit restock and reordering processes across fundraising.

• Act as the main point of contact for the relationship with our fulfilment partner, managing enquiries and escalation issues. 

• Oversee stock management, ensuring our supporter store availability reflects current stock levels and being responsible for co-ordinating timely restocking.

• Run daily checks of the supporter store to ensure order fulfilment can be carried out.

Your profile 

Competencies

Essential

• Excellent verbal and written communication skills

• A keen eye for detail

• A high level of computer literacy

• Excellent interpersonal and relationship building skills

Desirable

• Passion and flair for fundraising

• Data analysis skills

• Comfortable working in a fast-paced, creative and forever-changing environment.

Reports to: Senior Fundraising Manager

Contract: Full time, permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £35k per annum

A work environment that values creativity, personal growth and collaboration.

The closing date for applications is Friday 20th March 2026.

REGIONAL ADMINISTRATOR

OASIS COMMUNITY HUB: WARNDON

PART-TIME 10 HOURS PER WEEK (0.25FTE) Mondays 8.45-2.45, 4 hours flexible.

(Post will require 1 day per month travel minimum to Birmingham)

 FIXED TERM CONTRACT UNTIL 31/01/2027

SALARY: £6,635 (0.25FTE), £26,542 for 1fte

Want to enable young people to have positive lives?

Want to be part of a supportive, dynamic, fun & quality team?

Want to make the community a better place?

Want to grow in confidence and hope?

Our Youth and Community team based at Oasis Community Hub: Warndon are looking for a special, talented, and adaptable Regional Administrator, to help us strengthen and sustain our range of community and targeted youth programmes across Warndon and the Midlands region, through offering administration assistance and social media support.  You will work alongside our Hub Leader to:

· complete a range of administration tasks to support the smooth running of the local hub projects

· Promote Community Hubs through various social media platforms

· Support the team with the implementation and effective use of the EVIDE data management system.

· Assist the regional director with administrative tasks as required

· Record all activity on our data management system.

· Promote and safeguard the welfare of children and young people you come into contact with.

· Actively engage in the learning and professional development courses provided as part of this employment.

We are looking for individuals who have:

· A relevant qualification in Administration/ Marketing and/or significant experience.

· Experience of working alongside other statutory and voluntary organisations.

· Knowledge of safeguarding practices with young people.

If you are enthusiastic about making a positive impact in our Oasis Midland’s communities, we invite you to be part of our journey. Apply now and help us create a brighter future together!  As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies.

· A non-contributory pension scheme, currently offering 7% employer contribution.

· Training and professional development opportunities.

To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following question:

· Please expand on your CV to tell us about relevant skills, experience and qualifications you have, that relate to the job description and person specification.

Completed applications should be returned by Midday Thursday 19th March  2025

Interviews will take place at Oasis Community Hub Warndon on Monday 23rd March 2025

If you want an informal chat about this role and Oasis Community Hub Warndon in general, get in touch with us via the Oasis Charity Job Website.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK. supports Equal Opportunities. Registered Charity No. 1189489

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

About Shooting Star Children’s Hospices

We have an exciting opportunity for two Events Fundraisers to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

This is an exciting opportunity to join our events team, working across a wide portfolio of events including the Royal Parks Half Marathon, Action Challenge Series and a growing Choose your own Challenge programme.

About the role

As an Events Fundraiser you will be responsible for the end-to-end management of third-party challenge events, delivering marketing plans to boost participation and creating first-class stewardship journeys. You’ll be data driven, using insights and sector trends to inform improvements and highlight opportunities to grow our challenge events portfolio.

You will attend key events as required to support with on-the-day logistics and volunteer management. Please note, due to the nature of our work you will be required to attend some events and meetings which can be during weekends, early mornings or evenings.

About you

With fundraising and events experience, you will be motivated and organised individual who communicates confidently across a range of channels both internally and with external stakeholders.

You’ll be skilled in building strong relationships and creating excellent fundraiser experiences. When working under pressure, you’ll remain calm and focused to deliver results in a positive and solution-focused manner. 

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

​

If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Supporter Care and Engagement Fundraiser

We are seeking a motivated and organised Supporter Care and Engagement Fundraiser to help deliver an outstanding supporter journey for a national children’s charity.

Position: Supporter Care and Engagement Fundraiser
Salary: £27,285 per annum
Location: Remote, with options to work from offices in Cornwall, Derbyshire or London
Hours: Full time, flexible options may be available
Contract: Permanent
Closing Date: 17:00 on 20 March 2026

Early applications are encouraged as the organisation reserves the right to close the advert early should a suitable candidate be identified.

About the Role

This is a key frontline role within a driven and collaborative Fundraising and Communications team. You will play an essential part in delivering excellent supporter care, managing fundraising systems and strengthening engagement across the charity’s growing supporter base.

Working closely with the Supporter Engagement and Fundraising Manager, you will help deliver an ambitious fundraising strategy, ensuring supporters receive a positive, consistent and engaging experience at every touchpoint.

Key responsibilities include:

• Acting as the first point of contact for supporter enquiries via phone, email and post
• Managing the fundraising inbox and responding to requests from individuals and organisations
• Processing and recording donations accurately, including Gift Aid compliance
• Supporting personalised acknowledgement and stewardship of donors
• Maintaining and updating the CRM system, including The Raiser’s Edge
• Producing reports and supporting fundraising appeals through data segmentation and analysis
• Supporting individual fundraisers and challenge events participants
• Assisting with fundraising campaigns, appeals and donor events
• Contributing to the production of fundraising and marketing materials
• Identifying opportunities to improve systems and automate processes

You will also support the wider day to day operations of the Fundraising and Communications function, ensuring efficiency and sustainability.

About You

You will be confident working with data and CRM systems and motivated by delivering excellent supporter experiences.

You will bring:

• Excellent written and verbal communication skills
• Experience in fundraising, events, business development or supporter care
• Experience of working with a donor database, ideally The Raiser’s Edge
• Strong organisational skills and the ability to manage multiple priorities
• Good IT skills including Microsoft Office
• A proactive and positive approach
• The ability to work collaboratively within a small team

You will be highly motivated, compassionate and committed to providing a high quality service. A willingness to travel and work occasional evenings or weekends will be required.

About the Organisation

You will be joining a small but ambitious national children’s charity that supports young people facing significant challenges. The organisation provides life changing opportunities that allow children to step away from daily pressures and build confidence for a brighter future.

The team is friendly, collaborative and values driven, with a strong commitment to safeguarding, equality and reducing environmental impact.

You may also have experience in areas such as; Fundraising Officer, Supporter Care Officer, Individual Giving Officer, Donor Care Executive, Fundraising Administrator, CRM Executive, Events Fundraiser, Challenge Events Officer, Development Officer, or Supporter Engagement Officer.

If you feel you would be a strong fit for this role and share the organisation’s values, we would welcome your application.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.​​

​The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.​​

The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.​

In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. ​The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.​​

We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement. ​​

Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.​
 

Please follow instructions on the Charity Job website and you will be redirected to our website.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Wednesday, 18 March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About us

Wood Street Mission is a children’s charity helping children and families impacted by poverty in Manchester and Salford. 

We provide practical help to help meet children’s day-to-day needs and improve their life chances. We give clothes, bedding and baby equipment to struggling families, along with toys and books which are important for children’s wellbeing and development.

We support engagement in education by helping families with the costs of school uniform and run Book Roadshow events in schools to promote reading and improve children’s literacy. We work to raise awareness about child poverty and help thousands of children and their families every year.

We are looking to recruit a Grants and Trusts Fundraiser to join our growing team, as we take Wood Street Mission to the next level. You will be responsible for managing and delivering our Grants and Trusts income stream, developing long-term relationships with funders, and building on our small but successful track record. The Grants and Trusts Fundraiser is a pivotal role in helping us to accelerate our growth even further so we can help more children to thrive free from poverty.

The role is flexible between the office in Manchester and working from home.

Purpose of post

As the Grants and Trusts Fundraiser, you will be responsible for securing grants of varying sizes, translating the charity’s work across our five projects into compelling, high-quality applications for a range of audiences. Working collaboratively with the wider charity team, you will have a hands-on role in understanding our projects to ensure you can authentically convey our mission and our impact to funders. 

You will provide excellent care to existing and new supporters, ensuring reporting requirements are met and that funders are kept informed of how their support has enabled the charity to continue its work.

A key responsibility will be to contribute to and develop the Grants and Trusts fundraising plan. You will work to identify, secure and develop a robust pipeline of grant funders to maximise income and enable continued growth and sustainability of Wood Street Mission’s work. 

Main duties and responsibilities

1. To contribute to and develop the Grants and Trusts fundraising plan as agreed with the Fundraising Lead, to support the charity’s strategy

2. Meet agreed key performance indicators and to monitor and report on these targets

3. To keep up to date with funding policies and grant giving organisation news to inform the fundraising plan

4. To work closely with the Fundraising Lead and other members of the team to ensure a coordinated approach and excellent level of care for supporters, through appropriate and engaging communication methods

5. To research and develop new funders to support the achievement of fundraising targets

6. Frequently report on progress of Grants and Trusts fundraising to the Fundraising Lead

7. Work with the wider charity team to build a bank of individual stories and information for each of the five projects, to develop a Case for Support which can be adapted to different audiences

8. To work with the Fundraising Lead and the charity team to carry out a Full Cost Recovery exercise across all five projects, to provide a clear overview of the charity’s income and expenditure budget

9. Write comprehensive and persuasive applications to funders and prepare tailored presentations for a range of supporters

10. Build, nurture and account manage relationships with grant giving organisations, providing impact assessments, case studies and progress reports as required

11. Implement an effective stewardship process to maximise income and encourage long-term support, so funders feel appreciated and understand how their support has made an impact

12. Ensure grants are acknowledged promptly and reporting requirements are met within agreed timescales

13. To work alongside colleagues within the charity to identify potential grant funding opportunities and potential cross team working opportunities to ensure the charity maximises income across all income streams

14. Maintain up-to-date and accurate funder and volunteer records on the Beacon database, and to input data, donations and consent preferences, ensuring all data processing is GDPR compliant

15. To provide general administrative support to the Fundraising team

16. To represent Wood Street Mission as required at special events, and to proactively seek out new funding prospects and networking opportunities

17. To act as an ambassador for Wood Street Mission and promote the charity

18. To champion the Fundraising Regulator Code of Fundraising Practice, upholding a high standard of fundraising that is legal, open, honest and respectful 

Other areas and general work duties:

1. Work collaboratively on a daily basis with the wider charity team, including the Finance, Marketing, Administration and Project Development/Worker team

2. To support a safe working environment

3. To attend and participate constructively in staff meetings, supervision and appraisal

4. To implement Wood Street Mission policies and guidelines as set out in the staff handbook

5. To undertake training to develop knowledge, skills and confidence as agreed with your manager

6. To work flexibly and undertake such other work appropriate to the post as may be assigned by your manager. If evening and weekend event work may be required TOIL can be taken.

7. Other tasks and duties relevant to the role as required by the organisation

 

Personal Specification

Experience:

· Experience working in a fundraising or customer care environment

· Experience of working towards targets and with a wide range of stakeholders

· Experience of writing and developing funding applications, proposals and budgets

· Experience of delivering presentations to different audiences in a variety of settings

· Experience of using a CRM for data analysis and reporting

· Success in securing high-value trust and grants (Desired)

Knowledge, Skills and Abilities:

· An excellent understanding of effective supporter care and stewardship

· A genuine interest in the issues of child poverty and an understanding of Wood Street Mission’s aims to tackle these issues

· Excellent interpersonal skills, capable of communicating with a diverse range of people with sensitivity, confidentiality and respect

· Excellent attention to detail, ability to keep clear and accurate records, and a desire to offer a high standard of service to our supporters

· Excellent organisation and time management skills, with an ability to work effectively under pressure and prioritise overlapping deadlines

· Excellent written and verbal skills, with the ability to communicate clearly with different audiences

· Excellent numeracy skills including the ability to track income, interpret accounts and present detailed financial information for supporters

· High IT proficiency with an excellent working knowledge of Microsoft Office, Outlook and social media platforms

· Ability to work proactively and autonomously, using your own initiative to overcome challenges and problem-solve

· A good team player who can work collaboratively and alongside with the wider team and volunteers

· A self-motivated individual with a drive to achieve targets

· GCSE Level Education including Maths and English

· Excellent understanding of all aspects of fundraising and a commercial awareness of fundraising trends in the UK (Desired)

· Knowledge of charitable grant giving organisations, funding policies, data protection and fundraising best practice (Desired)

· A good working knowledge of the Code of Fundraising Practice and the Charities Act (Desired)

Do you have a head for fundraising and a heart for animals? This is your chance to become the face of Blue Cross in the south region! We are recruiting for a Regional Fundraising Officer (South) to join our community and events team. This is a hybrid role based at our Burford office.

More about the role

This is a varied and vibrant position where no two days are quite the same. You will work closely with the Community & Events Manager to develop and bring to life regional community fundraising plans that truly resonate with local people across the South of England and Wales. A major part of your focus will be managing and stimulating growth in the areas surrounding our rehoming centres, retail shops and vet hospitals. You will be championing our classic fundraising campaigns, such as Paws for Tea, while also spotting new opportunities to increase income and supporting our incredible "Do it Yourself" fundraisers to help them reach their full potential.

Beyond the numbers, this role is about relationships. You will be building and nurturing volunteer networks, recruiting new faces, and developing fundraising groups that can respond quickly to new opportunities. You will also identify and apply for ‘Charity of the Year’ partnerships with local businesses and managing those corporate relationships. Whether you are supporting local events, encouraging fundraisers to get involved through internal communications, or ensuring our donors feel valued through careful stewardship, you will be key to our growth. You will also be completing administration tasks to keep things running smoothly, such as financial coding, raising purchase orders, and liaising with our data team to ensure every penny is accounted for. 

This is a hybrid role with 2 days a week from our Burford office. There will also be regular visits to our rehoming centres, retail shops and vet hospitals in the South region.

About you:

To thrive in this role, you will be a confident and articulate individual who genuinely loves connecting with people. We are looking for a self-starter who can motivate themselves and others, seamlessly switching between chatting with a local volunteer group, pitching to a corporate partner, or collaborating with our internal teams. You should have a proven track record in community fundraising and the organizational skills to juggle multiple projects.

We are looking for someone with a flexible attitude who isn't afraid to make decisions and take the lead when necessary. You will have a proactive approach to growth, constantly looking for new opportunities to expand our fundraising reach and build on our income. 

Essential Qualifications, Skills, and Experience

· Full driving licence and have transport readily available

· Demonstrable experience in Community fundraising role

· Demonstrable experience in running regional local fundraising appeals

· Recruitment and managing volunteer fundraising groups and individual fundraisers

· Planning of fundraising events programme and evaluation of fundraising opportunities

· Working with other fundraising teams to deliver diverse activities including events, corporate partnerships and key supporter/cultivation activities

· Excellent written and face-to-face communication skills, with an aptitude for interacting with colleagues and supporters on all levels

· Proficient computer skills in Microsoft Office (Word, Excel, Outlook), databases and the Internet

· Ability to demonstrate and apply Blue Cross values of compassion, courage and inclusivity 

Desirable Qualifications, Skills, and Experience

· Knowledge of fundraising databases (ideally Dynamics 365)

How to apply 

Click the apply button below and complete the online application process before the closing date on Tuesday 3rd March 2026. 

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits   

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:  

· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.

· Pension scheme with enhanced employer contribution 

· Life assurance 

· Unlimited access to an employee assistance programme

· Programmes for physical and mental wellbeing support

· Free access to GP via MetLife

· Recognition scheme

· Annual volunteer days 

· Claim for professional fees

· Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

Global Retention Executive
Remote | Full-time | Up to £30,000/(35.000€)

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia.

Animals Asia is on a historic journey to end bear bile farming, transform the lives of captive wildlife and create lasting change for animals across Asia. None of this is possible without the compassion and commitment of our supporters – and that’s where you come in.

We’re looking for a Global Retention Executive to nurture and grow relationships with individual giving donors worldwide. In this role, you’ll help deliver inspiring, multi-channel fundraising and stewardship campaigns that show supporters the real impact of their generosity, and keep them connected to our mission for the long term.

Working closely with and reporting to the Global Retention Manager, and teams across fundraising, communications, supporter care, programs, and data, technology and insight, you’ll bring powerful stories to life through email, direct mail and digital journeys. You’ll play a hands-on role in creating meaningful supporter experiences that drive impact for animals who desperately need our help.

We’re a small but mighty global Individual Giving team, made up of exceptionally talented, passionate and dedicated individuals who care deeply about creating real, lasting change. We have the ambition to match our potential and we’re investing in the right people to help us go further, faster.

If you’re an organised, detail-oriented and supporter-focused professional with 1–2 years’ experience in donor retention, individual giving or a similar role within the charity sector, and have a genuine passion for animal welfare, we’d love to hear from you.

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on our website.

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752