Supporter information officer jobs in london, greater london

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Co-ordinator to play a pivotal role in our Homelessness Service in Central London and Ealing.

Sounds great, what will I be doing?

In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced 
Personal Housing Plans that empower clients to resolve their housing issues where possible.

By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, particularly in relation to private rented housing, the Homelessness Reduction Act, eviction, and tenants' rights. Alongside this, you will demonstrate a sound understanding of welfare benefits legislation, including welfare reform, as well as health and safety. With experience in addressing the causes of homelessness, you will be able to create effective interventions that support service users in achieving stability and progression.

Highly organised and solution-focused, you thrive in fast-paced, outcome-driven environments and can manage a busy caseload in line with service standards. You will be confident in using databases and systems, ensuring accurate and timely case notes, plans, and outcomes. A proactive and flexible team player, you combine excellent communication skills with strong relationship-building abilities, whether working with colleagues, partners, or the public. With a strong work ethic, customer service focus, and a socially conscious outlook, you are motivated to deliver high-quality results that make a real difference.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Location: Remote UK

Closing Date: November 13th, 2025 (12PM GMT)

Work summary

• Full time - 5 days per week

• The candidate must understand and have familiarity with US 501(c)3 finances and reporting requirements.

About The Role

Climate Catalyst  is dedicated to galvanising the collective power of business, investors and civil society to influence and accelerate policy change in Asia and Europe. Our vision is a just, prosperous world in which global warming is limited to 1.5C. We are looking for a Finance & Operations Manager, to join our People + Operations team. This role is a full time position and reports to the Director of People + Operations. 

This is a mission critical role that helps us build seamless, smart, and compliant operations for our organisation. The overall remit of this role is to:

1. Support on key aspects of financial management across budget development and forecasting, monthly reporting, and managing our external finance partners.

2. Managing domestic and international payroll via our employment partners, and managing vendors and contracting. 

3. Support on general operations across systems and software administration, and compliance practices.

Financial Management + Forecasting

• Support work on annual and multi-year budget forecasts, based on programming needs and organizational trajectory 

• Develop and maintain budget forecasting tools for departments to manage their annual budgets, to help inform strategic decision-making

• Manage organization’s cash flow to ensure financial stability across restricted and unrestricted funding

• Allocate staff, program, and operational costs to appropriate grants and work with finance partners to create budget systems to assign and track that spend

• Oversee work of our external bookkeeping and accounting partner–Jitasa–and serve as their main point person

• Develop cost types and appropriate coding for all expenses, and manage correct use of them

• Ensure all expense policies and internal controls are in line with best practices, up to date, clear and accessible to staff, and consistently referenced

Payroll + Vendor Payment

• Oversee and execute payroll cycles for all employees and contractors, through our domestic and international PEO, and vendor management platform

• Oversee  relevant local and state taxes and reporting, in line with US PEO requirements

• Responsible for payroll administration such as new hire documentation and processing standard payroll on a monthly basis and any payroll changes

• Manage contracting process, liaising with outside legal counsel when required

• Get vendors, contractors and new contracts set up in our contract management system

• Run due diligence processes in accordance with our due diligence policy

• Ensure and execute reimbursements for all employees in line with expense policies

• Prepare and issue any relevant tax documents for vendors and contractors

Funder Engagement + Reporting

• Work with the fundraising team to develop programme budgets for proposals 

• Manage financial reporting requirements during and at the end of each grant cycle

• Review draft donor agreements prior to legal, and set up grants in Climate Catalyst systems to allocate staff time and expenses accordingly

Annual Reporting + Compliance

• Support the Board Treasurer, CEO, and Jitasa in coordination of annual reporting to relevant authorities 

• Support annual audit preparation by serving as the internal coordinator for all requirements and documents as requested by auditors

Business Operations + Additional Support

• Manage all software and team systems, including access, permissions, and renewals

• Ensure all systems and data are managed in compliance with GDPR and other data protection legislation

• Ensure team data protection policies are up to date, relevant and adhered to

• Serve as the main point of contact to Climate Catalyst’s insurance broker and manage insurance policies – ensuring all policies are clearly accessible and paid in a timely fashion.

• Fill out and maintain all relevant lobbying documentation for the US, Europe, and any other relevant jurisdictions

• Ensure that all policies, trademarking, and terms of service are up to date on our website

• Support in material development for Board budget presentations

• Manage existing technology and equipment inventory and procure new equipment for all new hires and support in onboarding and offboarding as required

• Identify and implement systems and process improvements to enhance operational efficiency

What You Would Bring

• Strong budgeting, expense management, forecasting and financial planning & reporting skills 

• Experience in vendor and contract management as well as efficiency improvements 

• An understanding of compliance and regulatory requirements including but not limited to tax regulations and contract and legal risk management 

• Proficiency in managing financial and operational software

How You Work

• Ability to manage work streams independently

• Cross-functional collaboration across various departments 

• Clear and precise communication 

• Ability to navigate organizational change 

• Eager to collaborate and solve challenges

• Team player and true champion of your colleagues

Applications

To apply, please upload a brief cover letter outlining interest in the role and your CV to this application page. The deadline for applications is November 13th, 2025. We are keen to fill this position soon and will start reviewing applications on a rolling basis and may begin interviewing before the application deadline. If this role excites you, we encourage you to apply as soon as possible.

We value authenticity! Please prepare your application and interview responses yourself, without using AI tools.

Compensation + Benefits

The starting salary for this role is £53,900.

Benefits include: health insurance, stipends for wellness and phone/Wi-Fi, professional development fund, co-working space coverage, generous pension contribution and more. For more information about working with us at Climate Catalyst, visit our website.

Diversity at Climate Catalyst

Climate Catalyst aims to design inclusive strategies to meet our objectives. We recognise that the only way to deliver on that is to build a diverse team made up of people with varying backgrounds, experiences, and perspectives. We encourage people from historically marginalised and currently under-represented groups in the climate movement, to apply to work with us.

Equal Employment Opportunities

Climate Catalyst is an equal opportunity employer and complies with all applicable employment opportunity laws prohibiting discrimination against all qualified applicants and employees based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, veterans' status, or any other basis protected by applicable law.