Supporter journey officer jobs

Are you a visionary storyteller with a passion for meaningful impact? BMS World Mission is looking for an exceptional Head of Communications to lead our creative team and share our story with the world.

In this role, you’ll shape our communication strategy, ensuring our global mission resonates with diverse audiences. You'll oversee campaigns, craft compelling narratives, and build strong relationships with supporters and stakeholders. With your expertise in digital channels, brand development, and media, you’ll bring fresh ideas to elevate our reach and inspire action.

We’re looking for a dynamic communicator with leadership experience, a knack for innovation, and a heart aligned with our mission. Join us in making a difference on a global scale.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

This new role will play a key part in delivering Unseen’s fundraising and communications strategy. We’re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery. 

• Strengthen existing relationships to retain donors and maximise income (primarily individuals and community groups). 
• Grow our community of supporters (primarily individuals and community groups). 
• Manage digital fundraising engagement and CRM management. 
• Manage supporter communications and engagement. 
• Project manage activities, events, and analyse performance. 

To apply: 

• Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on Sunday 13 July 2025.

Interviews will likely be held around the week of the 21 July 2025.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

Salary: £46,017

We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Benefits platform with discounts on retail, dining and days out
• Salary sacrifice schemes for gym, bicycles and nursery/childcare
• Access to a free Employee Assistance Scheme to support you inside and outside of work
• Enhanced maternity and paternity pay

Location: Head office (Victoria) typically 2 days a week with remaining from home.
Flexible working: this role is hybrid with typical working hours of 9-5pm. Hybrid working is available in this position. Flexible working requests are welcome. We would also consider applications from part time applicants working 4 days per week.

Role & Responsibilities

Our Fundraising team is growing and as such, we’re looking for a creative and passionate individual to join us in a brand-new role of Membership & Individual Giving Manager.

Membership is one of the key strategic priorities to achieve unrestricted income over the next five years, and in this role, you’ll be overseeing recruitment, retention and managing attrition of members, understanding our members and creating relevant offers and experiences. The role will manage income from individuals through appeals and growing income and support through our nature reserves. The time spent on each area be approximately, membership 60%, IG 30% and legacies 10%.

Our ideal Membership & Individual Giving Manager

• Significant experience in Direct Marketing including Individual Giving and membership/regular giving programmes
• Experience of digital marketing including use of social media to grow supporter base and raise income
• Experience using data, audience insight and analysis to optimise messaging and increase campaign effectiveness
• Experience delivering supporter journeys that are well planned, joined up, and motivate potential and existing supporters with a personalised and positive experience.

(Please see job description for full person specification)

Closing Date: 16th July 2025
Interviews: Are scheduled to take place on 28th July and 30th July and reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.

Does this sound like you? We’d love to hear from you!

Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London’s wildlife, we recognise that our team must better reflect and represent all of London’s diverse communities. Find out more about London Wildlife Trust’s commitment to Equality, Diversity, and Inclusion on our website.

We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding on our website.

REF-222186

Job Title: Floating Support Worker

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement

Contract type: Full Time, Fixed Term Contract (Until March 2026 with possibility extension of contract dependent on funding)

Hours: 37.5 hour per week

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of  domestic abuse survivors, to embed best practice across our communities.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.

Successful applicants will be expected to work within Refuge’s Values and Behaviors Framework and demonstrate these in their everyday work.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 11 July 2025

Interview Date: 21 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society’s database and support the delivery of the Society’s annual programme of in-person, online and hybrid events. They also undertake general office administration.

Main Responsibilities  

• Main point of contact for Society Fellows, prospective Fellows and general enquiries by telephone, email, letters and in-person  
• Supports the membership journey from application through to election  
• Contributes to the administration of the Society’s database  
• Contributes to the delivery of the Society’s programme of events  
• Undertakes general office administration  

Join our passionate and experienced fundraising team and take your first steps into a rewarding career in the charity sector.

As Fundraising Assistant, you will gain hands-on experience across a wide range of income-generating activities while developing outstanding supporter engagement skills. From processing donations to attending events alongside our celebrity ambassadors, you will play a vital role in supporting our mission.

This is a fantastic opportunity to contribute to exciting fundraising initiatives, both online and offline. You will also have the chance to support high-profile campaigns such as Mental Health Awareness Week and World Mental Health Day, while bringing your own ideas to the table.

Key Responsibilities:

• Provide day-to-day administrative support to the fundraising team

• Ensure accurate donor data entry and database management

• Assist with the planning and delivery of events and campaigns

• Support marketing and social media activity to boost awareness and engagement

• Collaborate with colleagues to enhance supporter journeys and communications

We are looking for someone who is enthusiastic, organised, keen to learn and have a "can do" attitude. If you are passionate about mental health and want to make a real difference, we would love to hear from you.

This new role is an exciting opportunity to play a key part in the growth of our Major Gifts and Partnerships Team. You’ll take the lead in stewarding our current portfolio of generous philanthropists, while also building a pipeline of new supporters, securing significant gifts to power our work.

Ideally, you’ll have at least three years’ experience in philanthropy fundraising, preferably at manager level — although we’re open to hearing from those ready to step up. You’ll be able to demonstrate a strong track record of securing five and six figure gifts and building lasting, meaningful donor relationships.

You’ll also help shape the creation of a new calendar of cultivation and engagement events, working closely with the Special Events team.

Why Join Us?

✨ Be part of an inspiring and passionate team making a real difference in children’s lives.
✨ Lead on an exciting period of growth and innovation.
✨ Competitive salary, benefits, and opportunities for professional development.

If you’re ready to take on a rewarding management role and help shape the future of fundraising at Rays of Sunshine, we’d love to hear from you!

You can make a genuine difference. Our evidence-based interventions have a real and lasting impact for our clients. At Thrive, we use gardening to enable people to improve their health.

As a key member of the Fundraising Team, you will work closely and collaboratively with colleagues across the organisation, including Finance, Client Services, and Communications & Marketing. Your excellent communication and relationship-building skills will be essential as you identify and assess partnership opportunities and ensure these are effectively passed to the relevant fundraising leads for cultivation and development.

If you are looking for a new and rewarding challenge, come and work for Thrive.

Our Fundraising & Partnerships Officer is to be based at Thrive Reading (National Office) with

some hybrid working possible.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

Closing date for applications: 9am Monday 30th June 2025

Interviews: 8th & 9th July 2024

Data Officer

We are looking for a Data Officer with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within the Knowledge and Insight team.

Position: SIT53 Data Officer

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Salary: Circa £32,100 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)

Hours: Full-time, 35 hours per week

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 11 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. You will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.

Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications used and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.

Key responsibilities will include:

• Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
• Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.

About You

You will have a proven record of:

• Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
• Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
• Use of a marketing automation tools such as Faststats and PeopleStage.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Data Officer, Data Manager, Database Officer, Database Manager, Data Marketing Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Exciting times at Challengers! 

Ready to Run (or Cycle, or Skydive) with a Career That Matters?

We’re launching a brand-new chapter in our fundraising journey — and we want you to be part of it. With recent changes to strengthen and refresh our approach, we’ve created a dynamic new fundraising team with two exciting roles now open. This is your chance to join a passionate, values-led charity at a time of energy, opportunity, and growth. If you’re looking to make a real impact and help shape something meaningful from the ground up — we’d love to hear from you. 

Mass Events Officer 

Annual Salary - £24,000 - £28,500 FTE, (£14,400 - £17,100 pro rata)    
Weekly Hours - 21 hours (part time)    

Reporting To - Community & Events Manager   
Contract Type - Permanent     
Work Location - Primarily based in Guildford (GU1 1TU) with flexible work options.    

BENEFITS - Why Work With Us?

• Generous Holiday Allowance – Enjoy 32 days off a year (Pro rata, including Bank Holidays), with extra days for long service. Plus, we’ll give you your birthday off after your first year – because cake should be mandatory!
• Real Work-Life Balance – We care deeply about your wellbeing and believe in supporting our teams as much as we do the children and families we serve.
• Training That Grows With You – Plus, every team member gets a personal training budget and access to a holistic learning platform to support your development.
• Perks That Make Life Easier – We’ll cover the cost of your DBS check, and you’ll get access to a NEST pension and Simply Health cash plan for everyday healthcare costs.
• Room to Recharge – After 3 years, you’ll be eligible for a career break to refresh, reflect, or do something amazing.

ABOUT US

Challengers is a charity dedicated to transforming the lives of disabled children and young people through the power of play. We provide inclusive, fun, and safe spaces across the Southeast where children aged 2–18 can make friends, enjoy new experiences, and develop vital life skills. Our unique non-exclusion policy ensures that every child, regardless of the complexity of their needs, is welcomed and supported.

DUTIES & RESPONSIBILITIES

As Mass Participation Events Officer (Challenge Events Officer), you will play a key role in engaging supporters to take part in exciting fundraising Challenge Events, from the London Marathon to cycle events and adrenaline fuelled challenges like a sky-dive or abseil, raising vital funds for disabled children and young people. You will be responsible for recruiting participants, providing excellent supporter care throughout their fundraising journey, and ensuring long-term engagement with Challengers, while managing multiple projects to create a smooth, rewarding experience for all. Alongside supporting third-party events, you will leverage your skills in marketing, social media, and event planning to maximise participation and meet ambitious fundraising targets.

Please note: this role is managing and supporting our Challenge Events program (an industry standard term for all walking/running/cycling/adrenaline challenges) and supporting individual supporters who would like to take part in these events. There will be some opportunity to organise our own Challenge Events however, the management of Challengers flagship fundraising events sits within a different role.

You’ll Be Great If...

• You have experience in fundraising, particularly within community and events, and know what it takes to run successful campaigns.
• You’re highly organised with excellent problem-solving skills and attention to detail.
• You can build strong relationships with a wide range of people, from volunteers to donors.
• You understand the challenges faced by disabled children, young people, and their families.
• You’re tech-savvy, confident using Microsoft Office, design tools like Canva, and open to learning new systems quickly.

Confidence can sometimes hold us back from applying for a job- There is no such thing as the perfect candidate.  Challengers is a place where everyone can grow.  We follow equal opportunities so however you identify and whatever your background you bring with you, please apply if this is a role that would make you excited to come into work every day

Are you a dynamic and innovative senior leader passionate about making a real difference in the lives of people with autism and learning disabilities? Do you thrive in a collaborative environment where your voice is heard and your ideas can drive positive change? Are you a leader who is prepared to listen to others and build better solutions from multiple inputs? If so, PLUS has an exciting opportunity for you! 

For 30 years, PLUS has been a beacon of high-quality support and care, dedicated to empowering individuals with learning disabilities and autism to live fulfilling lives. As we embark on an ambitious journey of growth, aiming to expand our reach from an £8 million turnover to £15 million over the next 3-5 years, we are seeking a Deputy Chief Executive Officer to join our passionate team. 

Reporting directly to the Chief Executive Officer, you will be instrumental in providing strategic leadership and operational oversight across our organisation. You will work in close partnership with the CEO to ensure our continued success in delivering exceptional services, fostering a culture of continuous improvement, and supporting strategic development and implementation. 

What you'll be doing: 

• Contributing to the development, implementation, and monitoring of our strategic plan, ensuring alignment with our core mission, vision, and values.
• Identifying and exploring new opportunities for growth, service development, and innovative solutions that enhance our impact and sustainability. 
• Deputising for the CEO, representing PLUS at external events and with key stakeholders.
• Providing inspiring leadership and direction to the Head of Services, fostering a collaborative and high-performing team environment. 
• Driving operational excellence and ensuring regulatory compliance across all our services.
• Championing a culture of continuous improvement, proactively identifying areas for development and implementing effective solutions. 
• Contributing to effective budget planning and monitoring.
• Supporting the CEO in developing and maintaining strong relationships with our Board of Trustees. 
• Playing a key role in external relationships and stakeholder engagement, including leading on tendering and contract implementation. 

What you'll bring: 

• Significant experience in a senior leadership role within health and social care.
• A proven track record of driving positive change and achieving strategic objectives. 
• Demonstrable experience in operational oversight and quality assurance.
• Strong financial acumen, including experience of budget planning and monitoring. 
• Excellent analytical skills with the ability to identify key issues and develop effective solutions.
• A deep commitment to the principles of person-centred care and support.
• Exceptional written and verbal communication skills. 
• Strong IT skills.
• An innovative and solution-oriented approach to challenges. 

What we offer: 

• A competitive salary.
• The opportunity to make a significant and positive impact on the lives of people with learning disabilities. 
• A supportive and collaborative working environment where your ideas are valued.
• The chance to be part of an ambitious and growing organisation with a strong track record of success. 
• Opportunities for professional development and growth. 

To Apply: 

Please submit your CV and a covering letter no more than 3 pages outlining your suitability for the role, highlighting your experience and your vision for contributing to the future success of PLUS.

PLUS is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and communities

PLEASE NOTE - Applications will be reviewed on a rolling basis. To apply, please send your CV and a well thought through covering letter (in one document please) detailing how you would develop the fundraising function and why your experience aligns with the role. Think of the cover letter as a fundraising approach based on the role spec and sell your skills and the value you will add! The cover letter should be no more than 2 A4 pages

Join our team and help power change in your local community.

Role: Fundraising Officer
Location: Hybrid (home-based with occasional travel to Ely and surrounding areas)
Hours: Full-time 37.5 hours/week
Salary: £27,000–£32,000 (depending on experience)
Contract: : Initial fixed-term 12 months (with potential to extend if targets are achieved)

Do you have a passion for making a difference? Are you a natural communicator, fundraiser, or relationship builder? We want to hear from you.

Ely Foodbank is a small, dynamic charity working to tackle hardship in our local communities. We don’t just provide emergency food—we also help people access financial support, essential non-food items, and advice services through our Hardship Fund.

We’re looking for a proactive and organised Fundraising Officer to help us grow and diversify our income. You’ll work across a range of fundraising activities—grant applications, individual giving, events, digital campaigns, and corporate support—helping us build sustainable funding so we can support more people in need.

Why work with us?
- Flexible hours and hybrid working
- Supportive, purpose-driven team
- Opportunity to shape a new role and make real impact

Job Description

About Ely Foodbank:
Ely Foodbank is committed to supporting people facing hardship in our communities. While we are best known for our emergency food support, we are expanding our work to include financial resilience, advice services, and our Hardship Fund which helps clients with non-food essentials.

As a small, dynamic and growing charity, we are seeking a proactive and creative Fundraising Officer who can help us develop and deliver a diverse and sustainable fundraising strategy.
_______________________________________________________________________________________________

Job Purpose

The Fundraising Officer will lead on generating income from a wide variety of sources, including community fundraising, individual giving, grant applications, events, and corporate partnerships. This role will play a key part in securing the funds needed to support our expanding services and help us meet growing demand.
Key Responsibilities:

Income Generation & Relationship Building
- Develop and deliver creative fundraising initiatives across various income streams (grants, individuals, events, corporates, community groups).
- Research and apply for funding from local trusts, foundations, and statutory sources.
- Build and maintain strong relationships with supporters, funders, local businesses, and community organisations.
- Manage stewardship journeys to retain donors and encourage repeat giving.

- Create supporter journeys that encourage long-term relationships and increased giving.

Event Planning & Campaign Delivery
- Plan and deliver Ely Foodbank-led events and manage supporter involvement.
- Support third-party fundraising activities and provide fundraising toolkits.
- Attend community fairs, school assemblies, and local events to promote fundraising.
- Coordinate annual fundraising campaigns in line with Ely Foodbank’s calendar.

- Coordinate local fundraising events and campaigns including challenge events, seasonal campaigns, and third-party events.
- Provide support and guidance to community fundraisers and volunteers.
- Represent Ely Foodbank at local events, talks, and networking meetings.

Supporter & Community Engagement
- Build partnerships with schools, churches, businesses, and local groups.
- Deliver inspiring presentations and talks about the foodbank’s work.
- Support and recognise volunteers and fundraising champions in the community.
-- Use fundraising platforms (e.g., LocalGiving) to facilitate giving and track results.
- Identify opportunities for digital innovation in fundraising (e.g., QR codes, virtual events).

Administration & Compliance
- Ensure all supporter and donation data is accurately recorded and stored in line with GDPR.
- Track income, provide financial reports, and support gift aid processes.
- Liaise with finance colleagues to ensure proper reconciliation of donations.
- Monitor fundraising KPIs and adapt strategies based on performance insights.

Organisational Contribution
- Collaborate with colleagues across the foodbank to identify funding needs.
- Contribute to the development of the annual fundraising strategy and budgeting.
- Represent Ely Foodbank at local networking and sector events.
- Stay up to date with fundraising trends, regulations, and training opportunities.

Digital Fundraising & Communications
- Create engaging fundraising content for email, website, and social media to drive online donations.
- Use tools such as JustGiving, Localgiving or other digital platforms to facilitate giving.
- Collaborate with CEO and colleagues to promote campaigns and celebrate supporter impact.

Monitoring, Reporting & Administration
- Maintain accurate records of donors, supporters, and income using CRM software (Monday).
- Monitor KPIs and report on fundraising progress to the CEO and Board.
- Ensure all fundraising activities are compliant with regulations and best practice (e.g. GDPR, Fundraising Code of Practice).

Person Specification:

Essential Skills & Experience

- Demonstrable experience of fundraising or relevant transferable skills.
- Excellent written and verbal communication skills.
- Strong organisational and project management skills.
- Proven ability to build relationships with donors, supporters, and external partners.
- Confident with digital tools including social media and CRM systems.
- Self-motivated, proactive, and collaborative.
- Alignment with Ely Foodbank’s mission and values.

Desirable Skills & Experience

- Experience with corporate, trust and grant fundraising.
- Experience in community fundraising or donor engagement.
- Knowledge of fundraising compliance and GDPR.
- Familiarity with CRM databases and digital platforms.
- Driving licence and access to a car.

Communications Officer

We have an exciting opportunity for a Communications Officer to help raise the charity’s profile across multiple communications channels and build supporter engagement with corporate and individual supporters, and with charity partners.

This is a remote working role.

Position: Communications Officer

Location: Remote/London

Hours: Full-time, 37.5 hours per week

Salary: £28,000-£30,000

Contract: 12-month FTC

Benefits Include: 25 days per year (pro rata – excluding bank holidays), employer pension contribution of 5% into a personal pension (which does not have to be matched by the employee)

Closing Date: 2nd July 2025, 5:00pm

Interviews: First interviews w/c 14 July, and 2nd interviews w/c 21 July

About the Role

This role is focused on delivering established communications strategies and plans over a 12-month fixed-term period. There is scope for the Communications Officer to work autonomously and creatively across teams, helping deliver engaging content and campaigns. You will also play an exciting role in rolling out the organisations refreshed brand.

Key responsibilities include:

• Develop and deliver content and copy for digital channels, including social media, email communications and the website.
• Deliver against existing, and develop own, content plans to enhance these channels, expanding reach, and strengthening brand awareness and recognition.
• Create bespoke materials to engage  key corporate partners and engagement communities as part of a wider supporter journey, including bespoke projects.
• Produce and deliver content for events marketing plans across paid, earned, shared, and owned channels in collaboration with internal teams.
• Oversee the community management social channels.
• Work with the Programmes and Impact team to manage the case story gathering process across charity partners, creating resources like blogs, video content and creative assets to educate and inspire.
• Support and coach the wider team to adopt digital solutions across internal and external channels, using data and analytics to make recommendations for improvements, including support for the Leadership Team’s personal communications, providing guidance for the most effective use.
• Support with monitoring, and evaluating communications outputs, using data, analytics and learnings to grow digital channels and supporting audiences.
• Ensure brand guidelines adhered to in all external communications produced by third parties.

About You

With experience working in a similar role, preferably within the charity or property sector, you will also have experience of devising and developing audience focused content ideas across multiple communications channels

We are looking for someone with:

• Experience of producing content - including photography and video led creative - with copy for digital platforms including web, content management systems, social and email communications
• Experience of managing and producing story-led content.
• Experience of social media and community management
• Experience of paid social media and using Google Analytics
• Experience of managing and delivering projects on time with multiple stakeholder involvement
• Experience of managing a diverse workload and of supporting colleagues

About the Organisation

The charity has been around since 1986, created by and working with the UK property industry to try and harness a collective desire to do good. Since 2016, the focus has been exclusively on creating a corporate movement within and across the industry to tackle and end youth homelessness.

Additional Benefits

• Opportunities for flexible working
• Free annual Flu’ jabs and annual sight tests
• Cycle to Work Scheme (salary sacrifice)
• ½ day a month entitlement to volunteer for a charity of your choice, in work time
• Interest-free Annual Travel Card Loans
• A Professional Development Fund
• Commitment to wellbeing (we’re signatories of Mind’s Time to Change Pledge)
• An Employee Assistance Programme
• Private Health Insurance with Vitality (small employee contribution required).

You may have experience in other roles such as Communications, Marketing, Marketing and Communications, Content, Digital Content, Communications Officer, Marketing Officer, Marketing and Communications Officer, Content Officer, Digital Content Officer, Content Creator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Trauma Treatment International (TTI) is a registered charity in the UK. We focus on providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent the impact of trauma.

This is an exciting time for the charity, as we move into our next phase of development. We are now seeking a new Chief Executive Officer to lead us in the implementation of our Strategy 2025-2030 and our vision for change.

The CEO role is a highly rewarding one, offering the opportunity to join and lead our small, yet experienced and impactful team. The post offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

This is a remote working role, with attendance at events or locations as required throughout the year. We offer a permanent employment contract and are looking for a minimum time commitment of 3 days per week – we are open to consider other flexible arrangements or up to 80% hours (within budget); Salary is based on full-time equivalent of £75,000pa. Opportunity for increase with securing of successful financial growth.

Key Areas of Responsibility include:

Leadership:

• Embedding and implementing through the team our 2025-2023 Strategy;
• Providing charity expertise and governance oversight;
• Providing leadership to the remote team following trauma-informed principles;
• Building organisational sustainability through existing donor relationship management and appropriate diversification in fundraising/income generation/donor relationships;
• Building strategic partnerships and alliances.

Strategy

• Provide leadership and direction, reporting to the Board of Directors, on all aspects of the ongoing refinement and implementation of TTIs Strategy, Theory of Change and annual delivery plans;
• Lead a robust culture of evaluation of our impact.

Organisational and finance

• Oversee TTI’s operational and fiscal function and performance, ensuring best practice in all we do.

Stakeholder management

• Publicly represent the organisation, enhancing visibility, developing brand awareness, and demonstrating the impact and value delivered by TTI.
• Engage continuously with donors and funders to build strong relationships and seek new and diverse funding and investment partnerships. 

Key experience and attributes you will need to bring:

• Minimum six years’ experience at senior leadership/management level, ideally gained in non-profit organisation or other humanitarian setting.
•  Some prior experience of interacting with a Board of Directors.
• Experience of financial compliance including demonstrable experience of actively setting and managing budgets, preparing cashflow projections and working with financial reports – this experience is likely to have been gained over at least 3 years’ active, first-hand participation.
• Prior experience of working in a growth environment, ideally having gained involvement in income generation/fundraising.
• Experience working with external funders, partners, and collaborators
• Demonstrate clear understanding of Charity Code and governance obligations including Charity Commission requirements and charity law.
• Possess and demonstrate strong leadership experience and ability to lead with a coaching / mentoring/ trauma-informed style in order to maintain organisational culture, valuing the people of the organisation. 

What we can offer you:

• 33 days' annual leave, pro rata to reflect contractual hours (including bank holidays and three mandatory days over the Christmas period)
• 3% Employer Pension contribution
• Commitment to staff wellbeing as a trauma informed organisation
• Commitment to personal and professional development
• Flexible working to fit your personal circumstances
• Opportunity to lead the organisation and make your mark as the organisation grows

SAFEGUARDING and SAFER RECRUITMENT

TTI is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks for all roles within the organisation, and for our roles working directly with our beneficiaries, at an enhanced level.

Having a criminal record will not automatically exclude applicants. All employees are expected to have a knowledge and understanding of safeguarding and child protection procedures and to comply with and have a commitment to best safeguarding practice at all times, immediately reporting any concerns regarding Safeguarding and Child Protection or the protection of Vulnerable Adults to the Designated Safeguarding Lead and/or Deputy Designated Safeguarding Lead.

All offers are subject to satisfactory completion of the pre-employment screening process including disclosure checks, right to work and references.

How to apply

To apply for this position please submit a full CV and supporting statement of no more than one side of A4 outlining your suitability and motivation for the role.

Closing date: 5pm on June 30th 2025

Trauma Treatment International (TTI) is committed to supporting you with your application. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more.  We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact Jenny George. We can also arrange informal chats with the current CEO Quen Geuter upon request.