Supporter manager jobs in holborn, greater london
About the role
We’re looking for a warm, proactive organiser to help more women seeking sanctuary access our Touching Safe Ground programme — weekly trauma-informed yoga and English for wellbeing sessions in East London. You’ll reach out to asylum hostels, GP surgeries and community and legal services to connect with women who may benefit. You’ll support them in attending, help sessions run smoothly, and manage practicalities like childcare, refreshments and expenses. A key part of the role is also building a brilliant volunteer team — recruiting, supporting and coordinating volunteers who make our sessions possible. You’ll also work closely with the Project Lead and colleagues on outreach, monitoring and partnership-building. This hands-on, local role is perfect if you’re organised, people-focused, and committed to empowering women who have faced hardship or trauma. It’s also a great opportunity to build skills in partnership working, trauma-informed community outreach, and volunteer leadership
Key details
- Contract: 1-year fixed-term (with potential to extend up to 4 years) 3-month probationary period. Post funded by National Lottery Reaching Communities Fund
- Hours: 16 hours per week (must be available Weds 9–12 & Thurs 3.30–6.30)
- Location: Office and venues in Tower Hamlets, with some home working
- Salary: £32,593 per annum pro rata (0.4 FTE, 2 days per week)
- Start date: From 1 November 2025 (negotiable)
- Line manager: Project Lead
- Requirements: Female applicants only (Equality Act 2010 exemption). DBS check. You must already have the right to live and work in the UK.
Who we are
Globe Community Project is a dynamic and growing charity in the heart of East London. Our mission is to transform loneliness into connection among isolated people and under-served groups in Tower Hamlets.
What you’ll do
- Reach and engage asylum-seeking, refugee and migrant women across Tower Hamlets
- Build partnerships with GP surgeries, community and legal services, universities and local networks, to create referral pathways
- Welcome and support women at weekly sessions, outings and seasonal events
- Manage relationships with our crèche provider and ensure children’s provision is in place
- Recruit, coordinate and support volunteers (including DBS checks, expenses, and organising annual wellbeing treats)
- Collect impact data sensitively, including quotes, photos and case studies (with informed consent)
- Organise occasional trips and outings
- Support with some admin, monitoring and evaluation tasks, and lead on others
- Represent GCP at local events to raise awareness of our work
- Attend team, project and 1:1 meetings, and take part in GCP’s annual Away Day
What we’re looking for
Essential:
- Experience of community outreach, engagement and partnership building
- Confidence working with at-risk groups (ideally refugees/asylum seekers)
- Strong organisational and time-management skills
- Ability to build trust quickly across diverse backgrounds
- Confident with MS Word, Excel and G Suite
- Caring, empathetic, proactive, independent and reliable
- Strong alignment with GCP’s values (please see our website)
Desirable:
- Experience managing or coordinating volunteers
- Voluntary sector or community development background
- Speaks a community language
- Experience of reflective practice
- Knowledge of safeguarding processes
- Lived experience of migration or seeking sanctuary
What we offer
- Salary £32,593 per annum, pro-rata for 0.4 FTE, 2 days per week.
- 30 days’ paid holiday plus bank holidays, pro-rata, (rising with service)
- 10% employer pension contribution (NEST scheme)
- Employee health insurance (after probation)
- The chance to make a real impact on the lives of women and children, and grow your skills in outreach, community organising, and trauma-informed practice
We are a Buddhist-inspired charity working to benefit the local community, while putting our values into practice.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You're in the right place.
Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.
Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access.
The important stuff
Location: Hammersmith, office-based
Contract: Full-Time, Permanent
Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)
Salary: from £25,300
Closing date: Tuesday 7th October, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Upcoming Assessment Days: Thursday 25th September
Application pack: Have a look at our application pack for more information about the role and Resurgo
Benefits
- 28 days annual leave (including Christmas Gift Days) plus bank holidays
- Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
- Amazing personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
- We aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years.
- Regular staff prayer meetings, conferences and retreats (one residential)
What will you do?
- Coach 16-24 year olds, bringing about powerful change in their lives
- Build great relationships with relevant professionals
- Form part of an intentional church community
What will you gain?
- Management skills and career progression
- Excellent coaching capability
- Social Impact Experience
- Christian Leadership Skills
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
Mind in Haringey is an independent charity organisation providing vital mental health services to our community in Haringey since 1989.
We have a broad and exciting range of services and projects running in a dynamic, evolving environment. We are constantly striving to develop and improve our services through listening to our community, peers, and staff team to evaluate and deliver the best possible projects for our community.
Working with Mind in Haringey will give you the opportunity to join a small, creative team with many opportunities for learning and progression. We are a diverse and passionate team, who welcome experiences and perspectives from all backgrounds.
We particularly encourage applications from those with lived experience of mental health, from racialised communities, members of the LGBTQ+ community, and residents of Haringey who are passionate about changing things for the better in the borough.
Haringey is a melting pot of culture, history, and resilience. Though there is much that needs to be improved, we are proud to work as part of a community that has displayed great strength in hardship both in the past and in more recent years. Interested in joining us in this work? We look forward to receiving your application for the role.
The Safe Haven Crisis Hub is an out of hours community crisis service, the Hub provides a safe space for individuals who may feel that they are at risk of a mental health crisis. The Safe Haven provides short-term support and social prescribing to individuals who are vulnerable and isolated into relevant support service pathways.
The post holder will be required to be self-reflective about their personal lived experience of mental ill health. An essential standard of the role is that successful applicants will use this experience and be able to recognise the values and impact of their lived experiences. They are required to work as part of a multidisciplinary team.
We work to prevent mental health problems, promote mental well-being and ensure those with mental health problems are respected and included





Salary: £27,007.50 FTE (£10,803 pro-rata) per annum (London Living Wage)
Hours: Part-time, 15 hours per week (0.4 FTE), preferably worked over 3 afternoons/evenings (Tue – Thu)
Location: On site at London Projects, and remote working as needed
Contract: Fixed-term Employee contract for 6 months
Do you want to work with multiple-award winning charity, FoodCycle? Our vision is to make food poverty, loneliness and food waste a thing of the past for every community – including our school communities!
We’ve partnered with 4 schools across London to bring our free community meal to their families after school hours, with the additional goal of helping connect families with each other and the school and introducing kids to new healthy food.
We’re looking for some additional help over the next 6 months to support the volunteer teams on site and make these meals happen. You’ll need to have an interest and experience in working with kids and families!
By joining us you’ll gain an understanding of different aspects of local project delivery for a national charity. You’ll be hands-on and have an immediate impact each day, leading small teams of volunteers who cook in the kitchen and host our guests to create a positive and welcoming environment and a nutritious vegetarian meal.
Our school meals happen on Tuesday, Wednesday and Thursday evenings, and we would ideally like you to work your hours across these three afternoons/evenings. You’ll be supporting 2 meals per week on average, with around 5 hours required per meal. That leaves 5 additional hours to join team meetings and complete other duties.
You’ll be supported by our experienced operational team, and we will equip you with a package of training and shadowing, including specific training around food safety, safeguarding and working within the lively environment of schools!
Benefits: We offer 26.5 days holiday plus bank holidays for full-time employees (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Tuesday 30th September
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Harris Hill is proud to be working with a leading national charity dedicated to advancing research into neurological conditions. We're supporting them in the search for a talented Individual Giving and Legacy Marketing Manager to join their passionate team.
In this vital role, you will lead the development and delivery of the charity's cash giving programme, including two key postal campaigns and segmented e-newsletters designed to enhance supporter engagement and retention. You will focus on building meaningful, long-term relationships with donors-boosting lifetime value through reactivation, cross-sell opportunities, and uplift strategies. You will also play a central role in a major new acquisition programme, working alongside the Director of Fundraising to recruit around 4,000 new regular givers through private site face-to-face fundraising. Additionally, you'll take the lead on the marketing and stewardship of the in-memory giving programme, ensuring a sensitive and impactful supporter journey.
To be considered for this role, you will need:
- Experience of working in individual giving in a charity including some experience of acquisition campaigns.
- Some experience of having worked on legacy marketing or collaborated with legacy marketing colleagues
- Familiarity with developing stewardship approaches and supporter journeys that maximise supporter loyalty
- Excellent interpersonal and verbal communication skills and excellent written skills including strong copy writing
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 020 7820 7332.
- Salary: £45,000 - £50,000
- Permanent, Full-time
- Location: Central London with hybrid working (2 days per week in office).
Deadline – Monday 22nd September at 9am
Application process – CV and Cover Letter
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About Us
Greenhouse Sports is on a mission to change the lives of young people in poverty through the power of sport and mentoring. Too many young people are being left behind. It is not because they lack potential, but because poverty stacks the odds again them. This affects their education, mental health, and their future.
In 2025 we launched our new strategy ‘For Every Future’ which outlined the charity’s bold mission and our ambitious plans to achieve this. To reach every child who needs us the most, we are raising the bar as a fundraising team. We currently generate £4m annually from major donors, trusts, institutions and corporates, plus an impressive array of special events raises an addition £1m per year.
We know there is potential for more, and this role will be critical in making significant growth in corporate income to drive forward our new strategy.
The Role
Corporate partnerships provide a vital source of income at Greenhouse Sports. The priority for the Corporate Partnerships Team is to further grow income, with an ambitious target of £1.1 million in 2025/26 - a 30% increase on the previous year.
The Corporate Development Manager will play a critical role in realising this new income, whilst diversifying the pipeline and strengthening existing relationships through superior cultivation and stewardship.
This is an exciting time to join the Fundraising Team at Greenhouse Sports as we make our new strategy a reality. In this team, you will have unparalleled access to learn and develop key skills from senior leaders. You will also feel empowered and supported to develop innovative, high-impact, sector-leading corporate partnerships.
The Person
The Corporate Development Manager will play a vital role in the continued growth and development of corporate income, with the majority of their time dedicated to sourcing new business.
The key responsibilities of the role include:
- Identifying and qualifying new partnership leads that demonstrate clear value alignment with Greenhouse Sports, building a substantial pipeline that you will own and drive forward.
- Planning, developing and delivering cultivation journeys for strong leads to secure five- and six- figure corporate partnerships.
- Leading on meetings with new business prospects.
- Designing and creating partnership proposals, presentations and/ or pitches for potential new partners.
- Leading on the renewal of existing five- and six- figure partnerships, developing clear stewardship plans that strengthen relationships and maximise opportunities for growth.
- Working collaboratively with internal teams across the organisation.
- Excelling at use of our CRM (Beacon) and ensuring it’s kept up-to-date.
Are you experienced in securing new corporate income?
Are you passionate, bold, gritty and pro-active?
Do you have the ambition to get out there, spread the word about Greenhouse Sports and raise critical funds to ensure we can reach those young people who need us the most?
Then this role is for you.
A flexible approach with a mix of home and office working-our offices are based in the heart of Marylebone, London.
Application Deadline: Friday 19 September at 17:00hrs. All applications will be reviewed on a rolling basis.
Please ensure you have provided both your CV and Cover Letter to support your application.
Please note that interviews will take place on Friday 26 September in person.
Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.
Helping young people succeed through sport and team spirit
The client requests no contact from agencies or media sales.
Interim HR Manager - Medical & Community Care (West London)Location: West LondonContract Type: Interim (3-6 months, with potential for extension)
Salary: Competitive, dependent on experience
Start Date: ASAP
About the Organisation
This interim opportunity sits within a well-established medical organisation delivering integrated primary and community care services across West London. The organisation is known for its collaborative, multidisciplinary approach and commitment to patient-centred care. The HR function is undergoing a period of strategic development, with a focus on workforce engagement, compliance, and operational excellence.
Role OverviewWe are seeking a highly experienced HR Manager with a strong NHS background to lead and support HR operations across clinical and non-clinical teams. The successful candidate will bring deep knowledge of NHS employment frameworks and demonstrate agility in managing workforce challenges in a fast-paced healthcare environment.
Key Responsibilities
- Lead HR operations across multiple medical and community care sites in West London
- Provide expert guidance on employee relations, case management, and wellbeing initiatives
- Support recruitment, onboarding, and retention strategies aligned with NHS and healthcare sector standards
- Drive workforce planning, including skill mix reviews and succession planning
- Partner with senior leadership on organisational development and change management projects
- Ensure compliance with employment law, safeguarding protocols, and NHS frameworks
- Champion equality, diversity, and inclusion across all HR practices
- Act as a key liaison with trade unions, regulators, and external stakeholders
Candidate Profile
- Extensive experience as an HR Manager or Senior HR Advisor within the NHS or a comparable healthcare setting.
- Strong understanding of primary care, community services, and multidisciplinary workforce structures.
- CIPD qualified (Level 5 or above) or equivalent NHS experience.
- Excellent interpersonal and stakeholder management skills.
- Ability to work autonomously and influence at all levels.
- Strong analytical and problem-solving capabilities.
Desirable
- Prior experience in an interim or transformation-focused HR role.
- Familiarity with ESR, NHS Jobs, and other healthcare HR systems.
What you'll get in return
Flexible working options available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join us at The King’s Trust as our Internal Communications Manager and help end youth unemployment. 2026 is our 50th anniversary year – come and be part of the exciting celebrations! You’ll play a pivotal role in engaging colleagues across the organisation, creating compelling campaigns, driving improvements to our intranet and supporting colleagues and senior leaders to communicate with clarity and impact. From championing equality, diversity and inclusion to producing our regular newsletter, you’ll be at the heart of how we connect and inspire our people.
This is an exciting 13-month contract to cover a career break. It’s a brilliant opportunity to make a real impact, lead meaningful projects and shape how we communicate across The Trust. Whether you’re looking for your next challenge or a chance to broaden your expertise, this role offers the scope to leave a legacy of stronger, more connected internal communications. You’ll also benefit from our hybrid working approach, with two days each week spent in the office and the rest working flexibly.
If you’re a creative communicator with experience in multi-channel campaigns, intranet development and stakeholder management, and you’re passionate about motivating people through great storytelling, we’d love to hear from you.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
This new role will focus on driving business development and fundraising opportunities, and ensuring robust contract administration across METRO's HIV services. Reporting to the Head of HIV or Director of Services, the Senior Manager (HIV Services): Business Development and Team Coordination plays a vital role in strengthening the sustainability and effectiveness of METRO's HIV services.
The post holder will support the development of funding proposals and bids, build and maintain relationships with funders, commissioners, and partners, and contribute to fundraising activity to secure the future of HIV services. Alongside this, the post holder will provide hands-on support to the team with contract management, producing high-quality data-led reports, monitoring outcomes, and ensuring compliance with funder requirements.
This role acts as a bridge between delivery teams and METRO's leadership, being part of its Senior Management Team (SMT), and enabling services to thrive by ensuring contracts are well-managed, reports are accurate and timely, and opportunities for growth and sustainability are actively pursued.
Programme
METRO runs various HIV prevention and support services across London and the Southeast. These services include pan London and local HIV prevention services, HIV support services including advice and advocacy and family support, HIV peer mentoring and counselling services. Many of these services are delivered in partnership with agencies such as the GMIPartnership consisting of Spectra, Positive East, and our collaborations with THT, Positively UK and Africa Advocacy Foundation. Our services are also embedded in other sexual health partnerships, such as the SASH programme, which consists of our partnerships with Turning Point, London Friend and Naz. We also work with several NHS Trusts as part of our work with the London HIV Fast Track Cities programme and wider programmes.
The client requests no contact from agencies or media sales.
War Child’s mission is to reach, protect, educate, and stand up for the rights of every child living in conflict zones. They want a world that is safer for children to live in. At the moment, 1 in 5 children are living in or fleeing from conflict – that number is too high, and War Child wants to change it.
War Child is known for bold fundraising, innovative campaigns, and a culture of creativity. Their ambassadors, high-profile supporters, and superbly connected networks among investors and philanthropists give them a unique platform to engage influential donors. With a reputation for high-profile events and strong stewardship, they are now investing in a dedicated Head of Principal Giving to take this work to the next level.
Reporting into the Director of Philanthropy and Partner Engagement, you will build and lead a bold, high-impact strategy focused on cultivating deep, long-term partnerships with influential philanthropists. Working closely with senior leadership, you will be central to unlocking significant funding opportunities that align donor values with the lasting change we deliver for children living through conflict.
If you are motivated by the chance to unlock transformational support for children affected by war, this is a rare opportunity to establish and lead a new programme with the full backing of War Child’s leadership, networks, and global influence.
As Head of Principal Gifts, you will:
- Lead the development of a high-impact Principal Giving programme
- Build deep partnerships with philanthropists capable of making transformational gifts of £500k+
- Operate at the highest levels across War Child UK (WCUK) and our global alliance, engaging CEOs, trustees, ambassadors, and programme leaders to connect donor values with War Child’s most urgent priorities
- Shape major funding propositions rooted in WCUK’s ten-year strategy, inspiring exceptional support for their mission
- Benefit from strong internal backing, and new dedicated prospect research that will strengthen your pipeline and give you the insight to target opportunities with confidence
- Leverage existing pipelines of prospects and introductions, deepening relationships and converting warm networks into lasting partnerships
- Partner with the Heads of Philanthropy and Trusts & Foundations, programme directors, ambassadors, and trustees to deliver donor engagement at the highest level
Ideal skills and experience:
- A strong track record of securing gifts of at least £500k from UHNWIs
- Sophisticated relationship management skills, with the confidence and credibility to operate alongside CEOs, trustees, programme directors, ambassadors, and family offices
- Experience shaping ambitious, values-driven cases for support and stewarding long-term philanthropic partnerships
- Strategic insight, entrepreneurial drive, and the ability to build a new programme from the ground up
- A collaborative approach, able to work closely with colleagues in philanthropy, trusts and foundations, and partnerships
- Strong advisory skills, able to support and guide fundraisers across the organisation on managing principal-level partnerships
- Well versed in developing and assessing different financial models to structure transformational giving opportunities
- Ideally, a broad understanding of international philanthropy and donor motivations, with the ability to connect global priorities to transformational giving opportunities.
Employee benefits
Benefits include:
- Flexible working – War Child recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, an element of working from home, compressed hours
- Annual leave – 28 days per year (full-time), plus UK bank holidays
- Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis
- Health & wellbeing – employees may take advantage of a healthcare cash plan and a range of wellbeing initiatives and training. In addition, all employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
- Learning & development – dedicated to the investment in learning and continuing professional development for all our employees
- Range of flexible benefits such a Cycle to Work scheme and season ticket loans
To register your interest in this role, please apply below with a copy of your latest CV by no later than Thursday 2nd October. A brief cover note outlining your most relevant experience, in line with the person specification, is optional bur welcomed.
Suitable candidates will be invited to a screening call and will be given in-depth support with formal application.
War Child UK are partnering with QuarterFive for this appointment.
First-round interviews will be held on Monday 13th October.
No child should be a part of war. Ever.
Thank you for taking an interest in applying for this role at Imperial Health Charity.
As the Volunteering Officer (Employability) for Imperial Health Charity, you will work in partnership with our NHS Trust to utilise opportunities through volunteering to enhance
the employability prospects of people living in the local community.
You will provide the administrative backbone of the team, ensuring that everything is well
organised and coordinated to provide the best possible experience for everyone who engages with us. Day to day you will manage systems which support how we work and relationships with people, establishing links with volunteers, hospital staff and contacts from within our local communities.
You will work with the Volunteering Manager as a team to ensure that our volunteering opportunities provide mutual benefit to the volunteer and to our beneficiaries.
We fund better hospital buildings and facilities, pioneering research and advanced medical equipment.




The client requests no contact from agencies or media sales.
Vibrance has an exciting opportunity for a Self-Directed Support Coordinator to join our team working in Bromley. You will join us on a part-time (21 hours), permanent basis and in return, you will receive a competitive salary of £24,989 - £27,034 (£14,993 – 16,220 pro rata) per annum, plus benefits.
Vibrance is a registered charity supporting adults with additional needs in London and Essex.
We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.
About the role:
Vibrance Self Directed Support Services provide information, advice and guidance, payroll, and managed account services to enable people to have choice and control over how their health and social care needs are met. You can find out more on our dedicated website
Working with disabled children and adults and older people, you will provide information, advice and guidance to empower people to have choice and control over how their health and social care needs are met, through the use of Direct Payments.
Within this role, you will focus on supporting members of the public to responsibly recruit and employ their own support staff.
You will also work with our local authority and voluntary sector partners to promote the benefits of Self-Directed Support to achieve positive life outcomes.
You will be required to work in the community, and from our local hub in Bromley North.
What we are looking for in our SDS Coordinator:
To be successful in this role you must be able to demonstrate self-motivation, good interpersonal and communication skills with a wide range of people, and the ability to work with accuracy and to deadlines. Experience of disability issues and the social care system (personal or professional) are desirable.
Skills and experience of our ideal Coordinator:
- Enthusiastic, committed fast learner
- Experience of managing a caseload
- Good organisational skills and ability to prioritise
- Attention to detail
- Skilled with Microsoft Office
- Ability to work with sensitive and confidential information
- Experience working to deadlines
In return for your skills, knowledge, and experience, our Coordinator will enjoy:
- A comprehensive training programme covering core skills
- Generous holiday entitlement
- Casual dress code
- Pension scheme
- Rewards and recognition for your service
- AIG Lifeworks Work-life Assistance (24 hours)
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
To join us as our Coordinator please click apply below – we’d love to hear from you!
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.
You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.
Key Responsibilities
Client Relationship & Account Management:
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Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
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Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.
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Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.
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Proactively manage client health scores through our CRM to help identify opportunities to increase client’s value and reduce churn.
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Explore different ways in which clients may benefit from additional use of the platform and managed services.
Project Management & Campaign Delivery:
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Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.
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Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.
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Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
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Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential.
Onboarding and Adoption:
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Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.
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Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.
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Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
Success Planning and Outcomes:
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Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
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Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.
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Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.
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Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.
Renewal & Lifetime Value:
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Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.
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Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.
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Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
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Salary: £38,341 gross per annum
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Location: London
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Contract Type: Indefinite
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Hours: Full Time
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Closing Date: 28 September 2025
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First Interview Dates: Week beginning 6 October 2025
About the role
Our Philanthropy team at ClientEarth is growing! Come and join this passionate team and play a key role in building meaningful relationships that power our mission. The Philanthropy team is key to securing unrestricted income and supporting the organisation to achieve financial resilience. You will manage a diverse portfolio of supporters, including trusts, foundations, corporates, and individuals while growing our mid-level giving programme and building a strong pipeline of future donors.
Meet your Manager
In this role you will be managed by Sebastien De Menthon who is a Philanthropy Manager and joined ClientEarth in 2022, based in London. Sebastien discovered ClientEarth while studying anthropology and law at university. The high-leverage legal approach to achieve tangible progress on the climate and biodiversity crisis was immediately appealing. Since joining ClientEarth as a Philanthropy Officer, Sebastien has progressed to the Philanthropy Manager position where he supports and oversees two members of the Philanthropy Team. He has found that working in the Philanthropy Team has been a fantastic way to support ClientEarth's mission while learning about the world and developing skills in relationship management and communication.
Main Duties
- Actively manage donor relationships across assigned portfolio of largely UK supporters with first class stewardship and reporting to secure renewals and uplifts of approximately £500,000 pa.
- Support with oversight of engagement with supporters ranging from £10,000 - £50,000. Galvanise and coordinate the European Philanthropy team to identify opportunities to uplift giving and ensure all supporters feel valued.
- Develop the pipeline of new donors through effective prospect research, network mapping and connecting with new contacts at external and internal events as a representative of ClientEarth.
- Support the Philanthropy Manager, Philanthropy Lead for Europe and all the Philanthropy Team to create the conditions for success in the European Philanthropy Team. Collaborating with colleagues across Europe inclusively to achieve shared goals and strengthen processes.
See the job description (below) for a full list of duties for this role.
Role requirements
- Experience of providing best practice donor stewardship and relationship development with demonstrable evidence of securing or managing five and six figure gifts
- Experience of identifying, cultivating and soliciting prospects
- Experience of raising funds from donors in different geographies
- Ability to write compelling communications materials including fundraising campaigns, donor reports, and proposals
- Strong alignment with ClientEarth’s values and commitment to our vision, and mission and equity, diversity and inclusion strategy objectives
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Theirworld
Founded 23 years ago, Theirworld has grown to become a leading global children’s charity committed to the best start in life for children and young people by ending the education crisis and unleashing the potential of the next generation.
If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas. If you want to make change happen, join us!
We believe in unlocking big change from a supportive and inclusive environment. This is why we now have an innovative four-day-working-week which sees all employees working Monday to Thursday with the office closed on most Fridays.
This is in addition to hybrid working with most staff taking at least one day a week based in the office.
Other benefits include:
• Regular in-house training
• Travel
• Central London location: 5 mins from Liverpool St Station and Shoreditch High Street
• Highly competitive salaries, plus more
• Pension scheme
• Cycle to work scheme
• Home office expense allowance
• Life Insurance
• Season ticket loan scheme
The Role
We are seeking a dynamic and technically astute Project Manager to join our Projects team. This role will oversee projects that use artificial intelligence and emerging technologies to improve education access, equity, and outcomes across the three pillars of Theirworld’s work: Best Start in Life, A Safe Place to Learn, and Skills for the Future.
The successful candidate will support the development and delivery of innovative pilots, including projects that explore how AI and technology can equip children and youth with the competencies, digital fluency, and adaptive skills needed to thrive in a rapidly changing world. You will manage local partnerships, steer experimentation, and ensure robust learning cycles that contribute to Theirworld’s pilot-to-scale strategy.
This role is ideal for someone who seeks greater depth of knowledge, impact-driven, and excited to shape how emerging technologies can accelerate educational equity in low-resource settings.
This role is for maternity cover but with the possibility of extension.
Main Responsibilities
Project Management
• Manage a diverse portfolio of education projects across Theirworld’s three pillars – Best Start in Life, A Safe Place to Learn, and Skills for the Future, with an emphasis on those leveraging AI and emerging technologies.
• Oversee programme planning, budgeting, delivery, reporting and learning for projects, ensuring milestones are met, partners are supported, and learnings are captured.
• Lead on the implementation of projects that apply digital or AI driven solutions to improve learning outcomes, particularly within the Skills for the Future pillar.
• Ensure all projects are inclusive and aligned with Theirworld’s cross-cutting vital areas: gender, inclusion, climate, health & nutrition, and peace & security.
AI for Future Skills
• Identify and manage projects that apply AI tools to build transferable, digital, and job-relevant skills for youth.
• Explore and test the potential of AI to personalise learning, support educators, and close skills gaps in marginalised communities.
• Ensure ethical, context sensitive, and inclusive use of AI in education projects, especially for girls, children with disabilities, and crisis-affected learners.
Partner Management and Grant Oversight
• Lead relationships with local delivery partners, edtech companies, and civil society organisations to co-deliver impactful projects.
• Draft and manage contracts and reporting templates; support partners with MEL frameworks aligned with pilot-to-scale goals.
• Conduct partner check-ins, manage grants, track spending, and ensure timely reporting and adaptive learning.
Learning and Contribution to Strategy
• Document and disseminate learnings and emerging insights on AI in education.
• Contribute to Theirworld’s knowledge assets and participate in knowledge sharing platforms and global convenings.
• Support scale strategies by contributing to replication toolkits and packages based on pilot results.
Cross-Team Collaboration
• Collaborate closely with colleagues across Theirworld, including development, campaigns, advocacy, communications, and research teams, to ensure alignment, maximise impact, and foster shared learning.
• Actively contribute to cross-organisational initiatives, helping integrate projects into wider strategic objectives.
• Engage with our Development and Fundraising team to identify and support the cultivation of potential funders and supporters for the project pipeline
• Provide additional support to the Director of Programmes and other team members as required to ensure the smooth delivery of projects and organisational priorities.
Experience, Skills and Character
• 5 - 7 years of experience in education, edtech, or AI-for-development projects.
• Proven project management experience delivering initiatives in partnership with local organisations, NGOs, or tech providers.
• Strong understanding of education systems, future skills development, and how technology (especially AI) can support them.
• Confident managing project budgets, reporting cycles, and monitoring frameworks.
• Deep commitment to equity, inclusion, and ethical innovation in education.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to thrive in a fast-paced, agile, and mission-driven environment.
The client requests no contact from agencies or media sales.