Supporter manager jobs

The role

We’re seeking a Senior Events Manager to join our dynamic and high-achieving Events team!

Following the success of our Charity of the Year partnership at the 2025 London Marathon, it’s a really exciting time to lead the team forward. Key areas of the role are:

• To lead the team to meet income targets through the delivery of an engaging Events portfolio
• To lead the development and implementation of plans, marketing materials, multi-channel campaigns and supporter journeys for Event participants
• To Manage and inspire the Events Managers and wider team

About You 

You’ll be passionate about Events fundraising and excited about joining a team who achieve excellent results. You’ll also have:

• Previous experience in leading a high-performing Events team
• Proven ability of creating annual budgets and regular reporting of income and expenditure
• Proven ability in developing over-arching plans for multi-channel (especially digital) Events marketing campaigns and supporter journeys

If this sounds like you – we’d love to hear from you!

About working for us

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.

About us 

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

· Courage

· Compassion

· Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working:

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 1-2 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role on our website. If you have any questions about this role that we’ve not answered, please get in touch with Kerry Thomas (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• First-round interviews will be held remotely on Tuesday, 9th September
• Second-round interviews on Thursday,11th  September, in our office near London Bridge.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

About the Role

Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.  

The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.  

The main duties and responsibilities include:

• Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
• Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
• Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
• Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity. 

To succeed in this role, you will have:

• Previous experience of working in a customer or supporter service environment
• Administrative experience in a busy office environment
• Experience of using Raiser’s Edge or similar Customer Relationship Management database
• Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
• Excellent attention to detail, especially when entering data.
• Good working knowledge of MS office, including Word, Excel and Outlook.

For a full job description and person specification please see the link below.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.

Temporary Supporter Care Officer - £14.20/hour - Bristol/Hybrid

Contract: Temporary, full-time (35 hours/week)
Rate: £14.20/hour + holiday pay
Location:  Bristol - hybrid (2 days/week in the Bristol hub)
Start date:  ASAP

Our charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.

The role
You'll be the friendly, helpful first point of contact for supporters - answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity's e-commerce shop. You'll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.

Key responsibilities:

• Respond promptly to supporter enquiries across multiple channels

• Update and maintain the supporter database (Donorflex) with accurate contact and donation details

• Process and reconcile donations, ensuring prompt banking and thanking of donors

• Provide first-line support for legacy and in-memory gifts

• Support e-commerce customers with orders and enquiries

• Handle complaints professionally and in line with procedures

• Collaborate with fundraising teams on projects, ensuring excellent customer service

• Monitor compliance with fundraising regulations and data protection legislation

We're looking for someone with:

• Experience in a customer service role, handling enquiries via phone, email, and digital channels

• Strong written and verbal communication skills

• Excellent IT literacy, including Microsoft Word, Excel, and Outlook

• Experience with CRM systems

• Understanding of GDPR and fundraising regulations (or willingness to learn)

• Ability to work independently and plan effectively

• A commitment to delivering high-quality supporter care

If you're passionate about great customer service and supporting a charity's mission, we'd love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Co

Job title: Immediate Support and Debrief Manager 

Reports to: Head of Bereavement Services

Location: Flexible - Mainly home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Immediate Support and Debrief Manager will lead the development, coordination, and delivery of our specialist immediate support service for families, professionals and individuals affected by sudden bereavement. You will be responsible for ensuring that our services are trauma-informed, responsive and delivered to a consistently high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing immediate support service delivered across Wales and the expansion phases across England. You will manage a team of fifteen individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Children and Young People Service Manager and the Therapies Assessor and Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of immediate support and debriefs, ensuring the service is delivered consistently, responsively and to a high standard
• To oversee the database of 2wish Champions within hospitals and police forces across Wales and the two phases of England 
• Lead upon, develop and maintain safeguarding practices and procedures in line with national guidelines and attend the bi-monthly internal Safeguarding Committee meetings.
• To oversee the delivery and develop training delivered to professional partners
• Oversee and manage a database of stakeholder contacts and families ensuring that Data Protection legislation and GDPR guidelines are implemented and adhered to
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• Attend bereavement forums and other relevant meetings as required by, or in place of, the Head of Bereavement Services
• To be able to provide outstanding immediate emotional support and advice to families and those we support as required

 Management:

• To lead, motivate and line manage the immediate support team responsible for delivering our immediate support and debrief service
• Manage a diverse team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Immediate Support Coordinators
• To carry out monthly case reviews with the Immediate Support team 
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

 General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Flexible - Mainly home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 29 August 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.

This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.

What you’ll do:

• Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
• Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
• Drive service quality in line with Age UK’s standards and the Advice Quality Standard.
• Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
• Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.

What we’re looking for:

• Proven experience in managing advice services or
• Demonstrable experience as a senior advisor with supervisory responsibilities
• Strong leadership skills and ability to support geographically dispersed teams.
• Knowledge of the health, social care, and welfare rights landscape.
• A confident communicator with excellent organisational and problem-solving skills.
• Commitment to equality, dignity, and independence in later life.
• Ability to travel independently across the Mid Mersey region.

Why Age UK Mid Mersey?

• Be part of a well-respected charity with a strong local presence and national backing.
• Work in a role that brings positive change to vulnerable older people every day.
• Benefit from supportive management, development opportunities, and a collaborative team culture.
• Help shape a service that’s responsive, inclusive, and life-changing.

Join us and be the difference. Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.

Application Process: 

• Visit our website to complete the Age UK Mid Mersey Employee Application form, via link above.
• Detail how your skills and experience meet the Job Description and Person Specification.
• If you need support to apply in an alternative format, please contact us.

Important Notes:

• We use anonymous shortlisting to support equity, diversity and inclusion.  Your personal details will be excluded prior to shortlisting. 
• Please provide your full work history, including explanations for any gaps.
• If offered the post, we will require two employment references, including your current or most recent employer.
• The post is subject to an Enhanced DBS Certificate.
• Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with.

Closing Date: 23:59 on 28th August 2025

Interview Dates: Interviews will be held 3rd & 4th September 2025

Commercial Sales Manager

Full time – 37.5 hours per week

Annual Salary £43,931 plus car allowance/travel expenses £3,400p.a plus excellent benefits

Location – Remote

Are you an experienced sales professional looking to use your skills to work within a meaningful and rewarding environment?

This is an exciting opportunity to join a growing charity as we have ambitious plans to grow our income so that we can develop and deliver our services to help our fire families. To do this, we are seeking a Commercial Sales Manager to join our Commercial Sales team to be at the forefront of our commercial strategy, driving revenue and profitability across our range of commercial activities.  

Playing a key part in managing and developing client relationships, this role is ideal for someone who thrives on building relationships. It’s a pivotal role with a focus on diversifying and increasing our income, identifying new business opportunities whilst ensuring the sales strategy is aligned with charity goals.

This is a visible, field-based role with a requirement to travel across the UK, working closely across the charity with other team members and externally with our partners, ensuring efforts are aligned, providing feedback to influence our product and service offerings.

To be successful in this role you will have:

• a proven track record of meeting and exceeding sales targets 
• strong commercial acumen
• the ability to analyse markets trends and competitor activity, proactively identifying new and exciting opportunities for us to explore
• excellent interpersonal and communication skills to build new and strengthen existing relationships
• competent market research, report writing and financial analysis skills and will use these to support your activities and contribute to the overall business reporting environment.

This role will work across the UK and therefore a flexible approach is required to support our commercial activities and there will be some occasional evening and weekend working as required within the scope of the role.

The post is subject to a disclosure check with the Disclosure and Barring Service.

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

How to apply

Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil our criteria for this role.

More information about us and the role can be found on our website. 

The closing date for applications to be received is 9am on Thursday 4 September 2025. 

First stage interviews will take place via MS Teams, on 11 September 2025, with second in person interviews to take place on 17 September 2025 (Please note this will be held at our Head Office in Basingstoke) where a presentation will be required.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Health Information Manager

Salary: £42,285 

Letchworth Garden City/ home working (hybrid)

Full time (35 hours a week)

Permanent

Flexible working considered

The MS Trust is passionate about providing the best possible information and support to people living with MS as they navigate their MS journey. We are excited to be recruiting for a brand-new role at the Trust leading the development of both our digital and printed resources for people living with MS, their families and health professionals.

Join our friendly team
We're looking for someone with strong collaborative skills and a keen eye for detail who will enjoy working with us to develop a new organisation wide content strategy.  Ideally with a background in writing and producing health information in a charity or health environment, you will lead the team delivering resources across a range of platforms. If you thrive on making complex information accessible to everyone and enjoy motivating others, this could be the role for you.

Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
As a key member of the MS Trust team, you'll be responsible for leading the development, maintenance and promotion of a range of digital content and print resources. You'll work in close partnership with key stakeholders, including those living with MS and health professionals, to guarantee our resources are both accurate and impactful. With strong digital skills and an affinity for data you'll apply insights to decision making and expand the reach of our health information and resources.

What we can offer

· 28 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering Day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 3rd September
First Interviews: Thursday 11th September (virtual)

Second interviews: Thursday 18th September (face to face)

Are you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships?  If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security.

Your typical day could start with providing practical assistance to a resident before you undertake a site inspection.  Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing.

As Scheme Manager, you’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents.  You’ll actively work with residents in the management of their self-contained flat, developing and improving Peabody’s service to them and ensuring we take full account of our older residents’ needs. 

Success in this role requires your presence at the sheltered housing scheme 3 days a week, Monday, Wednesday and Friday with flexible hours.

Your role covers all aspect of housing management – everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction.  If you’re energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. 

To be a success in this role, you’re

• Experienced in providing support to vulnerable adults.
• Experienced working in housing.
• Knowledgeable of the importance of record keeping and understand safeguarding.
• A driver and have access to a vehicle with the appropriate insurance.

This role will require an Enhanced DBS check

Here just a few of the benefits for working at Peabody:

• 30 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x Life Assurance
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

Closing date: 25th August 2025

We may close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be on-going 

Please note this is a part time role, 17.5 hours per week

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

The Salvation Army is recruiting a Head of Supporter Services. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action. 

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Supporter Services who will be responsible for ensuring supporters have a positive and memorable experience of engaging with the charity. 

As Head of Supporter Services, you will influence best practice in customer service and fulfilment. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a supporter services strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values. 

To be successful in this role you will have; 

• Substantial experience of delivering supporter services within a complex organisation 

• A confident people leader and collaborator 

• Ability to influence at a senior level and inspire and motivate colleagues. 

• Experience of managing budgets, developing spending plans and delivering financial reporting 

This is an exciting time to join The Salvation Army. If you are an ambitious experienced supporter services expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for. 

The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. The Salvation Army require the post-holder to work a minimum of 2 days per week from THQ, the Supporter Services Team are currently based there full time. 

To find out more, discuss any reasonable adjustments you may require and to progress an application, please download the Candidate Pack and email us to arrange a chat with our Recruitment team. 

Timeframes: 

Role closing: midnight Tuesday 9th September – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date 

1st Stage interviews: 17th and 18th September 2025 

2nd Stage interviews: 29th September 2025 (Please note this is different to the Candidate Pack which states the 25th)

HOMECARE REGISTERED MANAGER

RECRUITMENT PACK

Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service.

This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women’s Centre.

Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

Salary: £34,000 - £38,000

Hours of Work: 35 hours per week

Location: Fully office based, NW1 2PY

Reporting to: Head of Homecare

WHY HOPSCOTCH HOMECARE?

o An opportunity to live out your values

o Working in a trauma informed environment

o A chance to challenge and increase the standards in Adult Social Care

o Working with a diverse and vibrant team

o Team positivity, creativity and problem solving

o A place where all voices are heard

o Daily opportunities to make a meaningful impact on those in need

o Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff

o Generous annual leave provision, including flexible working around the winter holidays

o Occupational sick leave

o Regular internal and clinical supervision with amazing therapists

o Continuous training

SCOPE OF THE ROLE

o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way

o Efficiently manage the day to day running of the Homecare charity including:

· Allocate resources and monitor performance to deliver high quality homecare to clients within budget

· Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily

RESPONSIBILITIES

o Manage the safety and quality of the service in line with legislative requirements and charity’s policy and procedures

o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. 

o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

o Be prepared to work flexibly to ensure the safe delivery of the service

o Provide a good service to clients:

o Promote the rights of each client and keep their wishes at the centre of their care and support

o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer’s wishes and promotes their dignity and privacy

o Agree appropriate risk control measures to reduce identified risks

o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

o Keep all information about customers and their families secure and confidential

Lead & Manage Staff:

o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

o Identify ongoing training needs and ensure staff are up to date with current best practice

o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

o Carry out appraisals and monitoring of staff performance

o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote Hopscotch Homecare Service:

o Attend external meetings and represent the service in a positive manner

o Participate in the growth and development of the service

o This list is not exhaustive and from time to time you may be required to undertake additional duties

o Attend all training provided in line with regulatory requirements

PERSON SPECIFICATION

Personal Attributes - Essential

o Caring and compassionate towards people in need of care and support and care workers

o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

o Exceptional team player

o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

o Professional, excellent timekeeper and reliable

Knowledge and understanding - Essential

o Excellent experience in the provision of homecare services, in line with best practice

o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice

o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services.

o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification

o Understanding of systems to maintain confidentiality in relation to customers, staff and the business

o Knowledge of health and safety matters in relation to homecare services and risk management

o Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

oMinimum of two years’ experience of managing a team

- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

o Experience of care services, risk assessment and person-centred care and support

o Ability to plan and organise workloads effectively

o Good administrative skills and computer literacy

o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

o Ability to maintain clear written and electronic records and to follow statutory reporting procedures

o Experience of financial management desirable

o Ability to implement policies, procedures and instructions

Additional requirements

o Willingness to work flexibly and to keep knowledge and skills up to date

o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals

o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure

o Right to work in the UK

We would love to hear from you! 

Good luck!

We have an exciting opportunity for a passionate and experienced Senior Support Worker to join our team in Salford. Our services support individuals with learning disabilities and intensive support needs across two shared supported living services and four flats, empowering them to lead fulfilling lives.

This role involves providing respectful personal care, administering medication, and assisting service users with daily tasks. You will work closely with individuals, their families, colleagues, and professionals, ensuring the best outcomes. Additionally, you will oversee staff development, including training, supervision, and appraisal, while supporting managers with business planning, service improvements, and regulatory compliance.

We require a minimum of two years’ experience in care, a Level 3 Health and Social Care qualification, and previous staff supervision experience. Flexibility to work on a rota, including sleep-ins, is essential. If you’re ready to be part of a supportive and dynamic team that makes a real difference, we’d love to hear from you!

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Vacancy Reference Number: 86537

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK

We’re recruiting a forward thinking, strategic and compassionate Head of Family Services to lead the development of our support services delivered by our team of Family Support Workers to families of children and young people with cancer in the East Midlands. This is a newly created role and a key position in our small, impactful charity.

We’re looking for someone with a strong background in family support, health or social care, excellent people and communication skills, and a genuine commitment to improving the lives of families facing childhood cancer.

The post holder will have direct line management responsibility for our team of Family Support Workers and Family Services Co-ordinator, providing leadership across service development, staff wellbeing, safeguarding, partnership engagement, and impact reporting. They will be responsible for ensuring that the team is supported through adequate training and supervision.

Partnership building with organisations and professionals will also form a part of this role and the post holder will build strong relationships with stakeholders across the health, social care and voluntary sectors.

Home based. Regular Teams and face-to-face meetings with travel to Leicester, Nottingham, and locations across the East Midlands required.

Royal Economic Society (RES) is the professional membership body and learned society for the study and application of economics. The RES has been at the forefront of advancing economic knowledge globally since 1890 and has been foundational in building capability and excellence in the profession. With over 3,000 individual members worldwide and a dozen organizational members, we are one of the oldest economic associations in the world.  Increasingly we are focused on improving the public understanding of economics through engagement with schools and the wider public. Improving diversity, inclusion and professional conduct within the discipline is a key strategic priority of the Society. 

The Partnerships Manager will play a central role in helping the RES achieve its strategic goals by developing, building and sustaining partnerships to deliver external funding. The individual will manage existing relationships, identify opportunities, lead bid writing, develop compelling funding proposals, and build relationships with funders, partners, and philanthropic donors.

Key Responsibilities

Fundraising and bid development

• Identify and secure new sponsorship and partnerships opportunities to support existing RES activities
• Seek funding for new activities in line with the Society’s goals.
• Maintain and develop relationships with current and prospective partners including funding bodies, trusts and foundations, sponsors, major donors, corporates, universities and others.
• Write high-quality, persuasive funding bids and proposals, working with RES staff, trustees, and partner organisations.
• Develop cases for support, theory of change frameworks and budgets to underpin funding applications.
• Respond to calls for funding with tailored and timely applications that align with funder interests and the Society’s strategic priorities.
• Work closely with colleagues on the delivery of the funded activities, where appropriate overseeing these directly.
• Work closely with colleagues to identify priority initiatives that require external funding to proceed and maintain a clear pipeline of funding needs across the organisation.
• Develop and maintain RES group and institutional memberships.

Business Development and External Engagement

• Monitor trends in research funding, philanthropy, and corporate partnerships relevant to economics and learned societies.
• Horizon-scan and build a pipeline of future fundraising opportunities.
• Represent RES externally at funder meetings, networking events, and partnership development discussions.

Internal Collaboration and Capacity Building

• Work closely with colleagues shaping and costing funding proposals and ensure bid quality and compliance
• Provide guidance, training, and support to colleagues on funding opportunities, bid development, and funder expectations.
• Work with finance colleagues to ensure accurate invoicing, renewals, and financial forecasting.

Reporting

• Monitor performance against income and other targets and report regularly to the Chief Executive and Board.
• Prepare briefings, proposals and reports for Board and committee meetings.

Other

• Carry out any other tasks and responsibilities commensurate with the role and as reasonably requested.

Person Specification

Essential Skills

1. Proven experience of successful fundraising, bid writing or business development, preferably in a learned society, research organisation, professional body or in higher education.
2. Understanding of impact and outcomes-based funding models (e.g. theory of change), and how to align funding opportunities with organisational priorities.
3. Ability to support the development of budgets for funding bids and to track/report against income target.
4. Strong interpersonal and relationship management skills, with the ability to influence and negotiate.
5. Excellent written and verbal communication skills, including the ability to write persuasive funding bids, cases for support, and briefing materials.
6. Ability to work both independently and collaboratively in a small team environment.
7. Highly organised, able to manage multiple projects simultaneously and meet tight deadlines whilst maintaining quality.

Desired Skills

1. Familiarity with the research, higher education, or economics funding landscape.
2. Experience of working with a variety of funders, including trusts and foundations, research councils, corporates, or major donors.
3. Experience working with CRM systems (e.g. Salesforce or equivalent).
4. Understanding of how charitable governance interacts with fundraising, including experience supporting committees or preparing reports for Boards.

Application Process

Please send your CV along with a personal statement outlining how you meet each person specification point. Applications that have not linked the personal statement to the person specification points will not be considered.

Applications should be emailed to us by 9am Monday 8 September 2025. Late applications will not be considered. Interviews will take place week commencing 15 September 2025.