Supporter manager jobs

Core working week is Monday to Friday 8.00am – 4.00pm, 37.5 hours per week, excluding Bank Holidays with requirement to work sometimes outside of core hours and at weekends, nights and bank holidays • Provide core maintenance service for the Association, including planned projects, reactive maintenance, cyclical and preventative repairs, administration and any ad-hoc tasks as arising • Responsible for the health & safety of any task being carried out and to make sure that the plant, equipment, or machinery is compliant with all legislation • Tasks to cover a wide range of technical and maintenance skills, including painting, electrical, plumbing, carpentry, grounds work and general building work and other work as appropriate, depending upon skills and qualifications required to achieve the task • To provide out of hours support on an on-call rota basis • Maintaining plant, spares and equipment across a range of Association sites. This includes completing monthly stock audits to ensure adequate levels or parts/materials/equipment are maintained and readily available for repairs. Ensure asset lists are updated with live information • Carry out site inspections & audits to ensure Health & Safety/Compliance & quality/standards are met • Carry out internal works to void properties. Inclusive but not limited to painting, minor repairs, plumbing and void safety checks. • To liaise with, staff, and residents as required, to carry out any maintenance tasks ensuring high levels of customer service • To liaise with and ensure performance of external contractors • Carry out allocation & scheduling of work tasks to staff and external contractors. Produce detailed specifications through to quotation. • Review when required - reports, quotations & recommendations from external consultants/contractors, and advise/ liaise with Property Manager on best value • Ensure ways of working, processes, policies and procedures are understood and followed • Review & monitor external reports such as lifts, Legionella, Asbestos and plant room inspections and liaise with Property manager on recommendations and appropriate actions • To provide cover and advice for Facilities Assistants/maintenance staff when and if required • On a rota basis you may be required to be the Property contact for a given period as agreed by line manager • Any administration duties as required by your Line Manager • Any other reasonable duties as required by your line manager. General There may be occasions when the post holder may be required to work at any other of the YMCA TG sites/offices in line with service needs. • The post holder must at all times carry out his/her responsibilities with due regard to YMCA TG policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality, Safeguarding and Data protection Act. • All staff have a responsibility to participate in the YMCA TG Individual Performance Review Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for. • The above Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the service.

About the Role

Key duties and responsibilities

• Provide court representation for clients, including emergency actions, by attending hearings at Liverpool Civil and Family Court.
• Prepare and present cases ready for court hearings by checking time limits, adherence to pre action protocols by creditors, completing relevant court forms and checking fees/remissions.
• Negotiate with and signpost/refer to third parties as appropriate.
• Assist client with alternative dispute resolution cases e.g. Financial Ombudsman Service.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across a range of debt issues.
• Ensure that all work meets the quality standards of the AQS Debt Advice Services, the Citizens Advice quality assurance scheme and the Money and Pensions Service (MaPS) quality framework.
• Meet the individual performance targets and engage positively in discussions with the Line Manager to maintain required levels.
• Provide regular reports and feedback to the Line Manager as required.
• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Work collaboratively with partner agencies, Liverpool Civil and Family Court user groups, local authority and other local statutory and voluntary organisations to increase access to the service and to the range of support and advice needed according to individual circumstances.
• Work as part of the CAL Money Advice Team and contribute to effective service provision.
• Work independently in the Liverpool Civil and Family Court with clients as well as working from home and at different sites within Liverpool according to client appointment need.

General

• Ensure achievement of MaPS accreditation to Court Representation level within 3 months of starting the role, if not already achieved.
• Attend relevant internal and external meetings as agreed with the Line Manager.
• Maintain an up to date working knowledge of all new relevant legislation through reading monthly subscriptions including relevant case law.
• Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality, diversity, and inclusion strategy.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Knowledge and experience of court representation, complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation to court representation level, and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
7. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
8. IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
9. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
10. Ability and willingness to work as part of a team.
11. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

Desirable

1. Citizens Advice Generalist Advice learning/certificate.
2. Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation to court representation equivalent.

How to Apply

For more information and to apply, please click on the Apply button.

About us

The Court Specialist (Housing) Debt Adviser is responsible for providing a quality court representation service for clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.

The project joins a programme funded by the Access to Justice Foundation that aims to sustain and improve access to early social welfare and family legal support and advice, to enable people to resolve these problems as early as possible and avoid the need for court or tribunal proceedings where possible. Where court or tribunal proceedings are needed, the project will provide the support needed to help people navigate the process effectively, including where support to prepare for court and at court is required. The focus of this project will be to provide housing debt court/tribunal support and representation to increase homelessness prevention.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision. You will need to have knowledge and experience of complex debt casework, and (county) court money claim, and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.

About Us

We Are Survivors are a survivor focused voluntary sector organisation that aims to create and facilitate safe spaces for male (including trans and non-binary individuals) survivors of sexual harms across Greater Manchester providing access to quality assured support. Our work is focused on developing ways for individuals to empower themselves to work through personal and sometimes painful issues, guided and supported by our trauma-informed team, following the trauma and recovery model.

Our vision is to have “A society where NO male survivor is left behind”

About the Role

We're looking for a Senior Trauma Informed Therapist to join the team. Leading peer-mentoring support to trauma-informed therapists while delivering trauma-informed therapeutic services. We are a dynamic service with a holistic service model, so the senior role is supporting wider than just direct delivery.

You'll play a key role in supporting clients, managing communications, supporting volunteers/placements. You will work closely with our Community Development and Criminal Justice Services teams to ensure survivors have access to the right support. All staff have a Thematic Leadership area to expand the organisations knowledge in areas impacting male survivors and their loved ones.

About You

You’ll be someone who is a qualified and experienced therapist working with trauma. We’re especially keen to hear from people with experience in working with men, sexual harms and supporting therapists and trainees, but we value transferable skills too. If you're passionate about creating a society where no male survivor is left behind, this could be the role for you.

Main Duties and Responsibilities

• Lead peer-mentoring support to trauma-informed therapists.
• Deliver trauma-informed therapeutic services.
• Lead accurate clinical record keeping of therapeutic service interventions.
• Lead the supervision of therapeutic services waiting lists.
• Undertake specific therapeutic projects as directed by the Executive Team.
Organisational Core Responsibilities
• Stringently uphold the organisation’s values of transparency, integrity, understanding and responsiveness throughout your work and your representation of We Are Survivors.
• Honour a commitment to diversity, inclusion, and anti-oppressive practice and work positively and inclusively with everyone so that We Are Survivors provides a workplace that does not discriminate against people on the ground of their age, sexuality, religion or belief, race, gender, or disabilities.
• Ensure 100% of the work you carry out is for the achievement of the mission “to break the silence of the sexual abuse, rape and sexual exploitation of boys & men and support them and their loved ones to engage in positive healing, free from the impact of abuse” and vision “a society where no male survivor is left behind”.
• Maintain strict confidentiality boundaries as you have access to sensitive, restricted, and classified information; and ensure that you are fully compliant with all information governance policies set by the organisation and/or Information Commissioners Office.
• Respect individuals right to anonymity within and outside of the organisation.
• Fully comply with all professional external frameworks, charters or practice standards that We Are Survivors subscribes to, is a member of, or carries.
• Fully comply with the organisations standard operating procedures / quality assurance, guidelines, policies, and procedures, including all accurate recording of information and ensuring you do not act to compromise the organisational standards or any formal QA Accreditation.
• Remain aware at all times of your responsibilities for your own health and safety, for the Health and Safety of those directly responsible to you, your work colleagues and any others who may be affected by the operations under your responsibility or control.
• Ensure you comply with all requirements identified within infection control measures and risk management, both nationally and locally.
• To work flexibly in the interests of the organisation, which may include undertaking other duties provided that these are appropriate to your background, skills and abilities.

Person Specification

The following attributes are Essential for this role:
Registration:
• BACP, UKCP, BPS (or equivalent).
Qualifications:
• Counsellor/Psychotherapist (BACP or other appropriate membership body recognised).
Knowledge and Experience:
• Experience of coaching or mentoring.
• Understanding of issues relating to rape and sexual assault, particularly those relating to boys and men.
• Experience of providing 1:1 counselling/psychotherapy.
• Experience in data management and information governance.
Skills:
• Ability to prioritise own work load.
• Good written, verbal and interpersonal communication skills.
• Proficient in the use of Microsoft Office Suite, or equivalent, and electronic database system.

The following attributes are Desirable for this role:
Registration: Non applicable.
Qualifications:
• Masters Level or above in Counselling/Psychotherapy.
• EMDR / Post Graduate Diploma in CBT.
Knowledge and Experience:
• Previous experience of working within a highly confidential setting, adhering to data governance.
• Previous experience of working within the voluntary, community or social enterprise (VCSE) sector.
Skills:
• A commitment to diversity, inclusion and anti-oppressive practice.
• Mentoring.

Why Join Us?

· A competitive salary.

· Annual leave package with incremental rises plus bank holidays.

· Company sick pay.

· Birthday annual leave.

· Monthly clinical supervision.

· Pension contribution.

· A range of discount and benefit programmes.

How to Apply

Apply by sending your CV and a short supporting statement (max 2 page) 

Interviews are expected to take place on 7th and 8th August.

By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice (see attached)

Equal Opportunities

We are proud to be an equal opportunities employer. We actively encourage applications from people with lived experience, people from underrepresented backgrounds, and those who identify as LGBTQ+, disabled, or from Black, Asian or minoritised communities.

We are also a Ban The Box Employer and will always give people with criminal records a fair chance to compete for our available roles. We will only ask about criminal convictions in the later stages of our recruitment processes to ensure we are recruiting off of skill, experience and ability before anything else.

About Galop’s Policy and Evidence work

This is a hugely exciting time to be joining Galop, with flexibility to think long term about how best to drive change and do something new and different. Whilst Galop has always advocated for policy change, this role is part of a new, growing team specifically focused on evidence-based policy change. The team is led by the Director of Policy and Evidence and composed of a Research Manager, Survivor Engagement Manager, Policy Officer and this Research Officer role.

We are building an effective Policy and Evidence team, rooted in frontline insights and a formal research programme to influence decision-makers to make evidence-based policy change. A significant portion of this role will be spent supporting the Research Manager to deliver two multi-year research projects on LGBT victims and survivors’ access to support services and emergency accommodation.

You will be responsible for:

• Supporting the delivery of a diverse portfolio of social research projects.
• Conducting qualitative fieldwork and literature reviews relating to research and policy priorities, with support from the team.
• Analysing data collected through internal datasets from Galop’s frontline services.
• Supporting the Policy & Evidence team and the Communications team to ensure our external communications accurately reflect our data and research.
• Working closely and collaboratively with stakeholders and partners to manage relationships.
• Any other duties as needed.

For more information on this role please download the attached job description.

Location: Galop’s offices are located in London. Hybrid working is available.
Hours: Full Time (35 hours per week) We are open to flexibility on full-time hours.
Contract: Permanent
Reports to: Research Manager
Salary: £28,876.12 per year including London Weighting.

Closing Date and Applications

Applications should be submitted by 10:00am on August 4.
Interviews will be held on August 20.

REF-222680

Job Title: Independent Gender Violence Advocate (IGVA)

Location: The GAIA Centre (Lambeth)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an IGVA supporting women and children who are impacted by different strands of Violence Against Women and Girls (VAWG). The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.

The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety. 

Closing Date: 09:00am 5 August 2025

Interview Date: 14 and 15 August 2025

Community Fundraiser

Salary:  Up to £32,000 depending on experience 

Hours: Full Time, 34 hours per week

Location: Office-based in Liverpool. Hybrid working and occasional travel outside of the North West 

 Job Summary

We are seeking a passionate and proactive Community Fundraiser to build and maintain strong relationships within the community to generate income to support our work. You will be responsible for planning and executing fundraising campaigns, engaging and supporting our fundraisers, and increasing our presence through events, partnerships, and outreach activities.

Key Responsibilities

• Develop and implement community fundraising strategies aligned with organisational goals.
• Identify, approach, and cultivate relationships with community groups, schools, local businesses, and individuals.
• Plan, organize, and attend fundraising events, both in-person and virtually across the UK (e.g., charity walks, galas, bake sales, auctions).
• Act as a charity ambassador in the community, promoting our cause with energy, passion and professionalism.
• Recruit, motivate, and support fundraisers.
• Maintain accurate records of donors and fundraising activities using our CRM system.
• Work closely with the marketing team to develop promotional materials and social media campaigns.
• Monitor and evaluate fundraising activities to meet financial targets and report on outcomes.
• Stay informed of fundraising trends and best practices in the nonprofit sector.

Qualifications and Skills

• Proven experience in fundraising, community engagement, event planning, or related field.
• Strong interpersonal and communication skills, with the ability to engage diverse audiences.
• Self-motivated and well-organized with strong attention to detail.
• Confident public speaker and networker.
• Ability to work both independently and collaboratively in a team environment.
• Flexibility to attend events outside standard working hours, including evenings and weekends.
• Proficiency in Microsoft Office and experience with fundraising or donor databases (e.g. Raisers Edge/NXT) is an asset.

• A passion for our mission and a commitment to making a difference

To Apply

If you feel you are a suitable candidate and would like to work for Roy Castle Lung Cancer Foundation, please do not hesitate to apply.

The Runnymede Trust is the UK’s leading race equality think tank. We generate research to challenge racial inequality in Britain.

For more than 50 years, we have worked tirelessly to build a Britain in which we all belong. Proudly independent, we speak truth to power on race and racism without fear or favour. We are not swayed by political agenda, profit or popular opinion. We are authentic, led by an ethnically diverse team we draw from our lived experience and that of our wide and inclusive community and partnership networks.

About Power to Prosper: 

Power to Prosper is building a movement for economic justice, racial equity, and community power. We work across regions and communities to shift power and policy through organising, storytelling, and systems change.

As we expand, strong digital strategy and impactful storytelling are vital to growing our visibility, deepening engagement, and inspiring action. We are looking for a senior leader to guide this work at the highest level, embedding digital movement-building and narrative change into the heart of our strategy.

About the role:

We are looking for a visionary and strategic Digital Movement Building Strategist to lead our digital organising, narrative change, and storytelling work at Power to Prosper. Reporting to the Programme Director, this role is central to shaping how our growing movement shows up publicly, connects across communities, and drives forward our mission for economic and racial justice.

You will be responsible for developing and delivering a digital strategy that builds visibility, deepens engagement, and inspires collective action across regions. You will oversee the integration of community-led storytelling, digital engagement tools, and organising infrastructure to strengthen our distributed movement model. Working closely with a small creative team and grassroots partners, you will ensure that Power to Prosper's digital presence is bold, values-driven, and rooted in the lived experience of the communities we work with.

How to apply:

To apply please click the apply button below.

This will take you to our online recruitment platform, BeApplied, which is a platform that aims to facilitate an unbiased and inclusive hiring process.

On BeApplied you will be asked to upload your CV and answer some skill-based application questions instead of a traditional covering letter.

Runnymede Trust is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are  under-represented in research and policy making and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from Black, Asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class now or in the past.

We are also aware that many highly capable prospective candidates nonetheless rule themselves out of work in think tanks because they underestimate their own ability to do the role. With this in mind, we strongly encourage applications from anyone who is prepared to learn and grow on the job and would like to stress that past experience of working in think tanks is not required.

Interview Schedule:

Candidates will hear back about their application status on 30th of July, and interviews for shortlisted candidates will be conducted on 5th and 6th of August.

(1 role focusing on South Asian communities and 1 role focusing on African Caribbean Communities)

This role is a key member of a small team of the Girlguiding North West England Region Office. Under the leadership of the Executive Manager. This role will contribute to the provision of a range of services to support membership growth. The successful applicant must have excellent verbal and written communication skills.  They must be able to build positive relationships with staff and volunteers at all levels and have a working knowledge of Microsoft Office. This role sits within the Growth & Development team and is line-managed by the Head of Membership Growth & Adventure; the role holder will have responsibility for growing Guiding.

If you share our vision that ‘every young person should be empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting a Progression Coach in Nottingham City to join our team delivering our unique programme supporting young people into further education and employment. If you are….

· Passionate about, and have experience in, supporting young people to make amazing decisions about their futures

· Committed to equity, diversity, anti-racist and anti-discriminatory practice

· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme

· Able to tell the stories of our work through data

· Confident in running one-to-one and group work sessions

· Knowledgeable of employability practices and the importance of tailored progression planning for young people

…then please click on the job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply with your CV and cover letter.

We look forward to hearing from you.

At London City Mission we are passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.   

To support this work, we are looking for two HR Advisors to join our HR Team on fixed-term contracts till the end of 2026. This role will be primarily responsible for ensuring that all operational HR support is provided to the highest standard to all levels of LCM staff and leaders within their allocated patch.  

As an HR Advisor, you will play a key role in providing an excellent HR service. This includes managing recruitment campaigns, advising line managers, case work, updating the HR Information System, responding to enquiries from managers and employees, ensuring that HR information is prepared and provided for monthly payroll runs and on-boarding new staff. There will also be opportunities to take forward HR projects to improve the way we do things and enhance our offering.   

We welcome applications from candidates with previous experience in a HR role with a full or part-CIPD qualification at Level 5 (or equivalent).  

Along with all HR team members, the HR Advisor needs to have a prayerful approach to their own work and the work of the team  

There is an occupational requirement that the person appointed be an evangelical Christian.  

Salary range: £32,794 to £35,442 per annum (depending upon experience)  

Contract: Full-time, Fixed-term contract till the end of 2026 

Closing date for applications:  Thursday 31st July 2025 

About the Department

Join our small but dedicated fundraising team, where no two days are the same! We play a vital role in driving forward the organisation’s objectives through a varied portfolio of income streams.

Our team oversees:

· Charity retail: managing and supporting our charity shops, which raises essential funds and increases our presence            in the community.

· Grants and trusts: researching and applying to charitable trusts and foundations, building relationships to secure                funding for specific projects and core costs.

· Administration of our grant-making foundation: carefully managing the processes that allow us to distribute                    grants and ensure compliance and transparency.

· Individual giving: creating engaging campaigns and communications.

· Staff fundraising: working closely with colleagues across the organisation to encourage, support and celebrate their            fundraising efforts.

About the Role

As our Fundraising and Grants Officer, you’ll play a pivotal part in generating income to advance Hillcrest Futures’ strategic goals. You’ll take the lead on researching and writing funding applications to trusts, foundations and statutory funders, as well as supporting wider fundraising campaigns and initiatives.

Hillcrest Futures provides a wide range of services in the areas of physical and learning disabilities, autism, and older people. Further services include supporting positive mental health and wellbeing, homelessness and drug, alcohol and recovery services.

We work in people’s homes out in the community and in temporary and supported accommodation providing support from one hour a week to 24 hours a day.

About You

Are you a skilled communicator with a passion for making a difference? Join Hillcrest as our new Fundraising and Grants Officer and help secure vital funding to support our life-changing work.

You will have:

· Excellent writing and research skills.

· The ability to build and maintain positive relationships with funders and stakeholders.

· Have strong organisational skills with attention to detail.

· Be a collaborative team player who can work across departments to meet shared goals.

· Have previous experience in fundraising, grant writing, or a similar role is desirable.

Your work will help ensure we can continue to make a real impact on the lives of the people and communities we serve.

You’ll join a passionate, friendly team working together to improve lives. You’ll have opportunities to develop your skills make meaningful connections and see the direct impact of your work every day.

The Learning Coordinator role is varied and interesting, combining design and delivery of new and inspiring courses with support of the day to day running of the learning programme.

Our ideal person will be an outstanding teacher who believes in learning as a vehicle for change.  They will be patient, kind, creative and inclusive with an aspirational approach to support people to build their self-worth and make progress.

A core part of this role is designing and delivering new and inspiring courses and activities in keeping with the needs and interests of members and key themes including wellbeing, culture, and citizenship.  You will support the day to day running and quality assurance of the learning programme and capture impact for members.

We deeply value diversity, lived experience and what those can bring to the team, and we welcome applications from people who have faced the disadvantages our members experience in their lives.

To apply for this role click 'redirect to recruiter' and download the application pack and application form from our website. The deadline is Monday 21 July at 9am.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4-day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and specialist knowledge to work alongside Young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside Girls and Young Women who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since 1st April 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee, of 179 hours’ holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Chief Operating Officer

Location: Hertfordshire (with hybrid working possible)
Salary: Competitive, depending on experience
Contract Type: Full-time (flexible arrangements considered)
Reports to: Board of Trustees

About Us

We are a collaborative umbrella charity supporting 12 exceptional children’s charities across Hertfordshire. Our mission is to champion and sustain the vital work these organisations do by raising funds, amplifying their voices, and creating strategic opportunities to increase collective impact.

This is a unique opportunity to lead a values-driven organisation with a strong network, deep community roots, and a powerful purpose — supporting children and young people across the county to thrive.

The Role

We are seeking an experienced and visionary COO to lead our charity into its next chapter. The successful candidate will be responsible for overseeing all operations, fundraising activity, and strategic development — ensuring that we deliver on our mission, grow our impact, and serve our member charities with excellence.

Key Responsibilities

Strategic Leadership

• Implement our forward-looking strategy to support the long-term success of the Helping Herts umbrella model.
• Act as a visible and credible ambassador for the organisation with stakeholders, funders, partners, and the public.
• Build strong relationships with the 12 partner charities to ensure their needs are heard, supported, and addressed.

Fundraising and Income Generation

• Lead and diversify fundraising efforts — from individual giving and corporate partnerships to major events and grant funding.
• Strengthen the charity’s profile and reach to attract long-term supporters and sponsors.
• Develop an income-generation strategy that is sustainable, collaborative, and impactful.

Operations and Governance

• Oversee daily operations and ensure the charity runs effectively and efficiently.
• Ensure legal, financial, and regulatory compliance.
• Work closely with the Board of Trustees, preparing reports and providing strategic advice.

People and Culture

• Lead a small staff and volunteer team, fostering a culture of collaboration, trust, and inclusion.
• Build capacity through partnerships, volunteers, and external service providers.

Communications and Advocacy

• Shape and deliver a clear communications strategy, including public relations, social media, and stakeholder engagement.
• Act as a spokesperson and advocate for the sector locally and regionally.

Person Specification

Essential

• Proven leadership experience in the voluntary, public, or commercial sector.
• Track record of income generation and fundraising success.
• Strong operational, financial, and governance knowledge.
• Excellent communication and relationship-building skills.
• Strategic thinker with the ability to translate vision into action.
• A strong interest in children’s charities.

Desirable

• Experience working with or within consortia/networks.
• Understanding of the charity landscape in Hertfordshire or similar regions.
• Experience working with Boards and reporting at a senior level.

What We Offer

• A unique leadership role with purpose and impact.
• Flexible working arrangements.
• A supportive, mission-driven board and stakeholder community.
• The chance to shape the future of children’s support services in Hertfordshire.