Supporter relations manager jobs
Director - Workforce Policy and Services
Location: AoC London Office
Department: Workforce
Salary: £68,400 - £85,500 (depending on experience)
Hours: Full Time, 37.5 Hours per week
Job Type: Full time
Contract Type: Permanent
An exciting opportunity has arisen to join the Association of Colleges (AoC) in a new position of Director – Workforce Policy and Services. As the national voice for further education (FE) colleges in England, AoC represents and supports member colleges with professional services, advocacy, and sector leadership. We are a not-for-profit organisation established by colleges, for colleges – supporting over 95% of the sector, transforming 2.2 million lives each year.
This senior leadership role will oversee the strategic direction and delivery of AoC’s workforce function – including directing FE workforce policy, industrial relations and pay, employment advice, recruitment, and consultancy. Reporting to the Deputy Chief Executive, the successful candidate will work collaboratively across the organisation and with key external stakeholders to promote and represent the employer interests of colleges across England.
We are seeking an experienced leader with a strong background in at least one area of the workforce remit, strategic insight, advocacy skills and a commitment to supporting colleges and their people. A deep understanding of the challenges facing the FE workforce and a collaborative, inclusive approach to leadership is essential. You will bring excellent stakeholder engagement and influencing skills, strong strategic thinking, and the ability to drive service quality and innovation.
As Director, you will lead and manage a multi-functional team delivering high-quality workforce services and advice to colleges, ensuring these are responsive to sector needs. You will represent college employers in national pay negotiations and workforce policy development, oversee recruitment and consultancy services, and with your team drive policy influencing and evidence-based decision-making through strong stakeholder engagement and data insight. This is a varied and strategic role that combines leadership, sector advocacy, and operational oversight across FE employment and workforce priorities.
This role is offered on a permanent, full-time basis. There will be regular travel to AoC’s national office in London and across the country to attend meetings and represent the organisation. Flexible working requests will be considered. If you’re a senior workforce leader with a passion for improving outcomes in education and want to be at the forefront of shaping FE workforce policy and services, we’d love to hear from you!
At AoC, we value trust, flexibility and professional growth. You’ll join a high-performing, mission-led organisation that offers generous benefits, flexible working, and opportunities to develop your career while making a positive impact on the FE community.
Please review the full job description and person specification, which outlines the role in more detail.
How to Apply
If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.
To be considered for this role, your application must be submitted and received by 9am on 26 May 2025.
Interviews:
Date: W/C 2 June 2025
Venue: In person, AoC London Office
AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.
Thank you for your interest in this opportunity to join the AoC team.
REF-221501
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interim Head of Fundraising (18 month fixed term contract)
Youth Options are looking for an interim head of fundraising to join our Senior Management Team and help us to continue to support children and young people
The role is offered on a fixed term contract part time basis with flexible, hybrid home and office working arrangements from our Head Office in Eastleigh, Hampshire.
Your role will be to oversee the implementation of the fundraising strategy, working in collaboration with the CEO and Senior Management Team to build on existing income streams and develop effective plans to secure long-term sustainable grant and non grant fundraising.
You will manage the fundraising team which consists of community fundraiser, corporate fundraiser and grants officer, supporting them to develop clear strategies to meet our ambitious fundraising targets. In addition, you will personally lead on developing significant grant bids, working with the delivery team to achieve funding to support our strategic priorities, as well as coordinate the reporting of progress against existing grants to our supporters.
Key Responsibilities
· Develop, lead and deliver the fundraising strategy – deepening the existing supporter relationships, fundraising events and creating opportunities to engage more supporters.
· Establish and deliver clear stewardship plans for all supporters to maximise their engagement with Youth Options.
· Lead on grants fundraising including researching trust and grant funders, building relationships and submitting high quality grants.
· Oversee the implementation of our new CRM system.
· Management of fundraising team.
Person specification
· Leadership level experience of fundraising with demonstrable track record in securing large scale funding from multiple sources
· Experience of successful end-to-end grant management: from researching, grant writing, award and reporting, particular large grants.
· Excellent relationship management and communication skills with external and internal stakeholders
· Great management and leadership skills to inspire and motivate the team to achieve their targets.
· An interest in supporting children and young people and an affinity with our charities values of committed, supportive and inspiring.
We are committed to safeguarding and all posts are subject to an Enhanced DBS Check.
Youth Options is committed to encouraging further growth from diverse groups and ensure that our staff are representative of the communities we serve. We welcome applications from people of all abilities and under-represented groups. We currently have an underrepresentation from people from diverse ethnic backgrounds, people with disabilities and those with lived experience of the issues that children and young people we work with face. As such, we particularly welcome applicants from these groups.
Should you need any adjustments, at either application or interview, please contact us.
If you would like a further conversations to find out more information about this role then please contact us directly to organise a telephone conversation.
The client requests no contact from agencies or media sales.
Position: Press and Communications Officer
Hours: Part-Time, 12 hours per week
Contract: Permanent
Location: Office-based in Belfast with flexibility to work remotely
Salary: Starting from £9,045 (FTE £26,384) per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity*
*you’ll start at the entry point salary of £9,045 (FTE £26,384) per annum, increasing to £9,611 (FTE £28,033) after 6 months service and satisfactory performance and to £10,176 (FTE £29,682) after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is a great opportunity to join a dedicated team who are passionate about improving the lives of people with MS. We are looking for someone who is confident in navigating social media channels and has a proven track record in creating engaging content for a range of audiences.
The successful candidate will be supporting the development and delivery of our digital communications to increase our reach across Northern Ireland so you’ll need to have confidence navigating Meta Platforms and online graphic design tools such as Canva or similar.
You will be joining a busy team so communication skills and time management are crucial as well as an ability to spot opportunities and work on your own initiative with support from your manager and the wider Northern Ireland team. If this sounds like you we’d love to hear from you.
Closing date for applications: 9:00 am on Wednesday 14th May 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Prison Facilitator - HMP Liverpool
Location: HMP Liverpool
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours
Job Type: Full time
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Liverpool.
Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
Interviews are planned for: 10th June 2025
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-221347
Prison Facilitator - HMP The Mount
Shannon Trust facilitator - HMP The Mount
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP The Mount. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
Interviews are planned for: 25th April 2025
REF-221 300
Head of Fundraising and Communications (Maternity cover, fixed term contract)
At least 25-37 hours per week
Salary £45,000 - £55,000 pa, pro rata if part time
The Rose Road Association is a Registered Charity in Southampton providing essential care and support services for children and young people with complex physical and learning disabilities, and their families. Join our team today and help us work towards our vision of a community where disabled people and their families can thrive, feel a sense of belonging and achieve their aspirations.
We are looking for someone to cover maternity leave for our Head of Fundraising and Communications. The post holder will lead the strategic direction for our fundraised income and deliver this alongside our ambitious Communications Strategy. We are recruiting for a 13 month contract beginning in mid September 2025.
We are looking for an excellent relationship builder, who can inspire and motivate our fundraising team and guide our senior leadership team and trustees in navigating a changing fundraising landscape. You will have in depth knowledge of a range of fundraising income sources and already be an established team leader with excellent fundraising sector insight. We need someone who can support and guide our team through this period.
Beyond the necessary qualifications and skills, what truly matters to us is finding someone who shares our values: We are Trustworthy; We are Kind; We are Open & Honest; We are Forward Thinking; and We are Professional
We welcome candidates from all sectors and backgrounds, if you believe you can make a difference in this role to the families, we support at Rose Road we would love to hear from you. The job is offered at 25- 37 hours per week (part time and job share requests considered). We would love to hear from you about how you could work flexibility to make this role work for you and us.
We offer:
- 25 days annual leave per annum, rising to 28 days after five years continuous service.
- Contributory pension scheme
- Training and Development
- Employee Benefit Programme
Closing date: 9th June 2025
Interviews: 18th June 2025
Interested? Please apply via the link below with attached CV and cover letter.
Successful applicants will have a DBS check and have a responsibility for safeguarding and promoting the welfare of children. We are committed to equality of opportunity in both the provision of our services and the employment of staff to provide these services.
Registered Charity No. 276172.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Key leadership role within the senior management team
- Lead financial strategy, optimise performance, and shape the future direction
About Our Client
Working for South Yorkshire Police doesn't have to mean patrolling the streets; our police staff work side by side with uniformed officers. A strong team of professional support staff work behind the scenes in many different areas of our organisation, including in finance. We need skilled people, like you, to join our police family to keep our South Yorkshire communities safe. We have an annual budget in excess of £300 million and employ over 3,000 police officers and 2,200 support staff. South Yorkshire Police are committed to attracting, selecting, hiring, retaining and developing a diverse and professional workforce that is reflective of the communities we serve, enabling us to meet and exceed our corporate finance goals and objectives
Like most organisations, South Yorkshire Police is transforming the way we deliver our services and run the organisation to meet ever more demanding challenges. We have a Medium-Term Resource Strategy underpinned by a draft recovery plan to help achieve our mission. The Finance department is very much at the centre of delivering this strategy working collaboratively with all senior leaders across the organisation and our external partners. Therefore, as part of this we are looking for talented individuals who are experienced finance professionals, resilient and driven to achieve change.
Job Description
The Head of Management Accounting will:
- Lead financial management and reporting for Districts/Departments, ensuring timely and accurate financial information for the Senior Command Team and Business Executive Leaders including revenue, grants, and capital income/expenditure.
- Produce and monitor budgets in line with Force timetables, providing assurance to the Senior Command Team and Business Executive Leaders on financial integrity.
- Strategic lead on the delivery of financial management, financial reporting and financial advice to the Districts/Departments budget holders and providing financial information to Senior Command Team and aligning financial decisions with the Force's goals and addressing financial risks.
- Responsible for all aspects of producing accurate and timely financial information for budget monitoring and budget setting in line with the Force's periodic timetable. Working closely with the Head of Finance and Chief Finance Officer to provide assurance to the to the Senior Command Team regarding the integrity of the Finance's finance position
- Driving efficiency's across with the team through ensuring that the line management responsibility model based on one to four/five ratio is fully embedded within the Finance Officers.
- Drive efficiency's by embedding a 1:4/5 line management ratio within Finance Officers, standardising procedures, and reducing reporting variability.
- Lead annual budget planning, working with senior leaders to ensure resource allocation aligns with strategic priorities.
- Challenge and support senior leaders to improve financial plans and achieve value for money.
- Implement performance frameworks, reviewing KPIs, and driving continuous improvement across the finance team.
- Manage the Management Accounting Team and Capital Accountant, prioritising tasks and fostering staff development.
- Promote teamwork and strong communication within the Finance team and with the Financial Accounting Team.
- Develop financial training for staff and senior leaders, improving financial literacy across the Force.
- Drive continuous improvement in financial management policies, procedures, and internal audit processes.
- Provide strategic financial support for key meetings, financial statements, and HMICFRS inspections.
- Oversee financial management of Grants, ensuring compliance with procedures and financial instructions.
- Lead bench-marking and networking to report financial data and identify efficiency's.
- Support financial management systems development, acting as the SME for the Oracle ERP system.
- Deputise for the Head of Finance on specialism areas and other duties as required.
The Successful Applicant
The successful Head of Management Accounting will be/have:
- Qualified Consultative Committee of Accountancy Bodies (C.C.A.B.) or CIMA accountant.
- Significant experience in management accounting and strategic financial planning and working with a finance business partnering model to deliver the outcomes.
- Up to date with current accounting issues.
- Understand personal and professional strengths and development needs and be able to evidence the steps taken to enhance your continuing professional development.
- Ability to interpret complex or detailed legislation, policy or strategy documents to identify financial implications and provide insightful financial advice.
- Strong commercial acumen with the desire to help drive business performance and show the wider business how finance can add value on a day-to-day basis.
- Experience of advising, challenging, and negotiating with senior officers, managers, and budget holders in a confident manner.
- Ability to use a range of communication and influencing techniques to successfully negotiate,collaborate or effect change in relation to matters of a specialist / technical nature.
- Excellent interpersonal skills and experience of building robust working relationships and establishing personal credibility with senior officers, managers, and budget holders.
- Demonstrate IT literacy including advanced Excel, with extensive experience of large, complex ERP systems.
- Open to change, intellectually curious and able to challenge existing thinking to initiate and embrace innovation.
- Excellent analytical skills and a creative approach to problem solving.
- Experience of leading and managing a team of professional staff in a highly pressurised environment.
- Ability to contribute to financial governance, compliance, scrutiny matters.
What's on Offer
Benefits:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks
Applications close on Monday, 5th May; however, we encourage early submissions as we may close the application process sooner if we receive a high volume of interest.
Contact
Nazmine Bedoyya
Quote job ref
JN-042025-6715044Z
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team as Head of Finance
Are you a qualified accountant with a passion for making a difference? Do you have a knack for financial analysis and strategic development? If so, we have an exciting opportunity for you!
About Us:
We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.
Working Hours: You will be contracted to 37.5 hours per week, Mondays to Fridays
Location: St Vincent’s Store, Allenby House, Rees Way, Bradford, BD3 0DZ. There is the potential for hybrid working.
Contract: Permanent
Salary: Up to £55,000 per annum
Requirements: This role is subject to 2 satisfactory references
Benefits Package:
- 33 days holiday (pro rata) per year inclusive of bank holidays, increasing to 38 days (pro rata) with service
- Employee assistance programme
- Retail discounts
- An extra day off on your birthday
- Buy/sell holiday scheme
- Cycle to work scheme
- Free will writing
- 1x annual salary death in service benefit
- And lots more
Key Responsibilities:
- Strategic Financial Management: Oversee financial transactions for various projects, including retail, trading, and community support.
- Year-End Accounts: Lead the production and reporting of consolidated year-end accounts, ensuring compliance with legal obligations.
- Business Partnering: Collaborate with managers, budget holders, and the Director of Finance to provide financial insights and support.
- Internal Audits: Conduct internal audits and monitor financial activities to identify and report irregularities.
- Taxation and Compliance: Ensure VAT compliance, oversee Gift Aid schemes, and manage annual tax computations and returns.
- Payroll Oversight: Review monthly payrolls and ensure accurate processing.
- Fundraising Support: Partner with the Fundraising and Communications team to oversee financial aspects of fundraising initiatives.
- Financial Reporting: Prepare accurate, timely management information and provide strategic insights for decision-making.
- Support and Cover: Assist in the overall management of the finance function, helping to embed a high-performance culture. Provide support and cover for the Director of Finance as required.
Person Specification:
- Qualifications: CCAB recognised qualified accountant.
- Experience: Minimum 5 years in senior finance roles, with experience in complex organisational structures and the charity, voluntary, or retail sectors. Experience liaising with auditors, business advisers, and board members.
Skills:
- Advanced IT and data manipulation skills, particularly in Excel (SUMIFS, VLOOKUPS, Pivot Tables).
- Impeccable attention to detail and dedication to accuracy.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage multiple tasks effectively.
- Good organisational skills, including the ability to prioritise and allocate tasks to ensure deadlines are met.
Why Join Us?
- Impactful Work: Contribute to meaningful projects that make a difference in the community.
- Professional Growth: Opportunities for training, development, and career advancement.
- Collaborative Environment: Work with a supportive team of professionals dedicated to excellence.
If you are a proactive, detail-oriented financial expert looking to take the next step in your career, we would love to hear from you!
How to apply: If you have the relevant skills and experience to fulfil this role successfully, please click apply. If you require any adjustments throughout your journey with us, please let us know.
Closing date: 15th May 2025
Interviews: 20th May 2025
Whilst we ask that staff have a connection to Christian values, religion is not considered in recruitment as we value people of all faiths or none.
Previous candidates need not apply. Unfortunately, if you have not received a response within four weeks of your application, you have not been successful on this occasion. We encourage early applications as we may close the listing early once sufficient applicants have been received.
The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
IRW’s Office of the General Counsel Division is recruiting for the position of ‘Complaints & Compliance Administrator’ to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model.
Job purpose:
To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads.
The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes. The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team.
To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division. To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed.
The successful candidate must have:
- A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.
- Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.
- Strong organisation skills and attention to detail to ensure delivery of high-quality work.
- Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.
- Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.
- Excellent levels of computer literacy including Microsoft Office applications.
- Knowledge of compliance related subjects.
- Willingness to attend training where relevant.
- Independent and excellent time management skills
- Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.
- Experience of complaints resolution or customer facing role.
- Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.
- Previous experience of working within humanitarian and development (third) sector is an advantage.
- Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.
- Demonstrates the flexibility and energy that is required for self-management and prioritising workload.
- Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.
- Willingness to travel within UK and internationally.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- Screening clearance
- Proof of eligibility to live and work within the UK
- Receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Senior Finance Officer, you will play a vital role at World Heart Beat, ensuring the effective day-to-day management of finances, financial administration, and bookkeeping, as well as informing future business planning. You will work with key personnel across the team, providing guidance and leadership in relation to budget management and financial information to support funding applications and stewardship. You will also provide excellent reporting to support the Executive and Board.
It is an exciting time for the charity, following the opening of World Heart Beat Embassy Gardens in 2023, our second site for music teaching, which includes a café, concert hall and recording studio. The operation of two sites has increased our activities and overheads, making the Senior Finance Officer role even more crucial. We have also established a CIC through which new earned income streams are channelled. The Senior Finance Officer will have the opportunity to develop and shape financial processes and contribute to forward planning.
The client requests no contact from agencies or media sales.
We are working with a prestigious heath charity. They are looking to recruit a HR Advisor. This is initially a 12-month fixed term contact position working 35 hours per week
They offer a flexible working approach with 3 days per week on site in their Sutton office with the remainder of the week working remotely.
£39,000 - £43,000 per annum
Role
You will be providing HR advice on operational services across the employee lifecycle, in line with HR policies and procedures.
Key Responsibilities
- To provide expert advice to line managers and staff on the application of policy and procedures and Employee Relations matters.
- To support line managers with a range of complex Employee Relations case management
- Look to develop, review and implement HR policies, procedures, guidance documents and templates while ensuring legal compliance and best practice.
- Provide information and give guidance on new and updated policies to line managers and staff
- To advise line managers on a range of change management issues, including non-renewal of fixed-term contract procedures, restructures, redeployment / redundancy procedures and TUPE transfers
- To assist the HR Business Partner with the delivery of HR related training, including managing your people series, probation and induction training,
- Liaise with the training team on any outcomes of ER cases
- To manage the performance of the Assistant HR Adviser and HR Administrator throughout the year via regular meetings and the annual appraisal process
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Reading Strategy Coordinator - HMP Hull
Location: Hull
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Job Type: Part time
Contract Type: Permanent
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Hull. Working closely with the prison and their staff, people in prison, Shannon Trust team members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP Hull, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include creativity, resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday (when full time) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
Interviews are planned for the 22nd May 2025.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-221236
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Service Manager
Location: Baca office, Cambridge, England with regular travel to locations where Baca’s services are delivered.
Salary: £29,009 - £31,203 per annum for full time hours. Equivalent to £23,207 to £24,962 per annum for 30 hours. The role also comes with an allowance of £2301 (pro rata) for Cambridge cost of living.
Working hours: 30 hours a week.
About Baca: Baca is dedicated to supporting young refugees aged 16 to 18. Our mission is to empower these young individuals to become positive, independent contributors to society. We are looking for a passionate and dedicated Education Coordinator to join our team and lead the delivery of our education program.
Overall Purpose: As the Education Coordinator, you will be responsible for leading, coordinating, and delivering Baca's education program. Your role will be crucial in enabling the young people we support to achieve a standard of English that allows them to enrol in local college courses and become empowered individuals.
Key Responsibilities:
- Deliver the education program creatively to meet the diverse needs of young people.
- Support the achievement of outcomes in line with Baca’s Theory of Change, including improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.
- Review and develop the education program to ensure it meets the needs of young people and college course requirements.
- Liaise with colleges and education providers to support student enrolment and ongoing academic success.
- Recruit, train, support, and supervise education volunteers, including developing volunteer resources and training packs.
- Coordinate education support from volunteers, ensuring effective matching with young people and development of appropriate activities.
- Participate in meetings to deliver services effectively.
- Oversee the education volunteering budget and resources.
- Conduct monitoring and evaluation of volunteer activities.
- Maintain accurate records and databases, including monthly and end-of-year reports.
General Responsibilities:
- Be a role model, practicing Baca’s values.
- Play an active and supportive role within the organization.
- Maintain strict confidentiality and adhere to Baca’s policies and procedures.
- Treat all staff and young people fairly and without prejudice.
- Employ correct procedures for safeguarding incidences or concerns.
- Work flexible hours as needed.
Personal Specification:
- Highly organized, able to work under pressure, and prioritize tasks effectively.
- Passionate, humble, disciplined, wise, determined, proactive, and a self-starter.
- Aligned with Baca’s values and mission.
- Flexible and able to respond to change at short notice.
- Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
- Critical and creative thinker, able to innovate solutions and make challenging decisions.
- Resilient, able to work under pressure and meet deadlines.
Experience and Skills:
- Proven experience in a similar role, coordinating services for young people.
- Experience working constructively as part of a team.
- Experience analysing service delivery challenges and presenting solutions.
- Experience developing and managing volunteers.
- Strong organizational, project, and time management skills.
- Excellent communication and presentation skills.
- Strong Microsoft Office skills.
- Knowledge of issues faced by unaccompanied asylum-seeking young people.
- Ability to drive/travel to all service delivery locations.
- Enhanced DBS check required.
How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.
Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Positive Engagement Worker
Location: Based in Croydon, CR0 1EB, you will be based across multiple properties in the area
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00, you may also be required to work weekends and bank holidays as per service requirements.
About the role
We are looking for a dedicated and compassionate Positive Engagement Worker to join our team based in Croydon which aims to deliver residential based support to people referred by South London and Maudsley Trust (SLaM). Our residents are referred to gain support with their Mental Health and other multiple complex needs. Our aim is to support them and help them prepare for independent living, whilst managing their individual risks. You will be at the heart of providing person centred support in a tailored way, to help our residents improve their quality of life, and achieve their personal goals through providing flexible support.
In this role, you will be at the centre of researching, sourcing, and providing various opportunities for our residents. This can include partnering with external employers for employment opportunities, liaising with colleges for courses and upskilling opportunities, or community based projects which residents can get involved in. The role is dynamic and you can put your own ideas forward to bring new ideas to the team to help support our residents have access to wider resources. You will work closely with the rest of the care and support teams to enhance the opportunities available to our residents.
You will work directly with our residents to support them to overcome their personal barriers and challenges to achieve positive outcomes. You will do this through one to one support sessions, group sessions and activities, and general support with their daily living.
The role further includes:
- Plan and deliver various activities which includes within the service and outside in the local community to help gain a sense of community and belonging. This can include days out to museums, community events and other areas of interest by our residents
- Plan in service events to bring residents together which could include group cooking sessions, games days, sporting events, and religious festivals.
- Keeping support plans up to date using our online portal
- Carrying out housing management support including welfare benefits support
About you
We're looking for someone who has a true passion to support those who face challenges with their mental health and that may have substance dependency. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will be creative in your approach to find new ways to bring people together to gain a sense of community and belonging through various events and activities both in house and externally. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.
You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in helping others. You will have:
- Awareness of external opportunities which are available such as with education, employment and benefits
- Experience working with people with multiple and complex needs, ideally in mental health
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to motivate, and empower others to achieve their personal goals and overcome barriers
- IT ability to use our online CRM systems and Microsoft programs daily
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Prison Facilitator - HMP Aylesbury
Location HMP Aylesbury
Salary: £16,964 per annum
21 hours per week at HMP Aylesbury
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Aylesbury. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for: week commencing 19th May 2025
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-221329