Supporter service manager jobs in bexley, kent

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

With oversight by the Director of Science and Regulatory Affairs, you will support the collection, preparation, organisation, and use of the Science team’s key information resources which contribute to ensuring that our work and external communications are underpinned by accurate and robust evidence.

You will support the Science team in inputting to marketing and fundraising efforts as well the preparation of press releases and other forms of external communication. Your work will contribute to ensuring that the organisation’s advocacy, media and supporter communications are based on accurate, evidence-based science.

You will also work with the organisation’s press and media function to help maintain the quality of media coverage relating to animal testing and animal-free science. In collaboration with colleagues, stakeholders, and partners you will work to support research and contribute to the production of high-quality scientific material which can be used to advance the agenda to end all animal testing, including through the provision of the organisation’s digital education service.

Key responsibilities:

• Support the preparation, organisation, and maintenance of key Science team information resources which underpin our work and provide support for their use across the organisation. This includes responsibility for maintaining a well-organised central knowledge base to ensure our work is easily tracked, accessed and referenced.
• Support and input into research and contribute to the production of high-quality scientific material, including briefings, reports, presentations, posters, and summaries of the latest developments to support the Science team’s work. Contribute to the preparation of accurate and timely press releases and support increased media coverage for our organisation.
• Support the preparation and maintenance of up-to-date briefings for internal and external use on emerging trends and latest developments in non-animal approaches, as well as helping to maintain the organisation’s specialist expertise in key regulatory toxicology topics.
• Contribute to raising awareness across the organisation on animal testing issues and the work of the Science team.
• Provide support to the Director, and Deputy Director, of Science & Regulatory Affairs on regulatory toxicology and other scientific issues, as required.
• At the request of the Deputy Director of Science & Regulatory Affairs, undertake any other duties consistent with this post.

Personal attributes needed for this role are: Essential Skills and Personal Qualities

• Ability to assimilate scientific information and describe it this succinctly and with clarity for the lay person.
• Ability to search for, select and critically analyse large amounts of scientific information.
• Excellent interpersonal and team-working skills.
• Excellent written and verbal communication skills, including presentation skills.
• Ability to work flexibly and independently as required.
• Excellent organisational skills including an ability to prioritise and manage multiple tasks with clear attention to detail.
• Strong commitment and ability to build strong, mutually beneficial relationships with colleagues across the whole organisation.
• Good working knowledge of Microsoft Office packages.
• Commitment to animal protection and support for the vision, mission and values of Cruelty Free International.

Experience and Knowledge

• Experience of animal testing and/or non-animal methods.
• Demonstrable experience of delivering on research projects.
• Excellent track record of assimilating scientific information, drafting accurate and robust scientific reports and briefings, as well as web copy and articles.
• Experience of presenting complex scientific information to internal and external audiences at events and meetings.
• Experience of digesting complex technical information to advise colleagues and external partners.
• Experience of successful networking with external colleagues, stakeholders and partners.

Education and Professional Qualifications Required

• Post or graduate qualification in the biological or chemical sciences or qualified by relevant work experience.

Desirable Criteria

• Experience in regulatory affairs and/or toxicology.
• Familiarity with regulations governing toxicity tests, particularly for chemicals and pharmaceuticals.
• Familiarity and personal interest in opposition to animal testing.
• Familiarity with the charitable and not-for-profit sector.
• Interest in science communications

We are a youth movement that empowers refugees and migrants to flourish in the place that they call home.

There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. 

Our residential experiences are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that young refugees and migrants have the agency to take control of their own lives.

We are looking for a highly organised and proactive Administrator to support the smooth running of our Programmes and Operations. This role is essential in ensuring that our logistics, partnerships, and communications run efficiently, allowing us to reach and support more young people. You will work closely with suppliers, referrers, and our internal team to coordinate key aspects of our programmes.

RESPONSIBILITIES

Programme & Operations Support

• Support the coordination of OSH’s residentials, events, and programmes, ensuring logistics run smoothly.

• Arrange bookings (e.g. facilitators, venues, catering, transport) to ensure contracts and payments are managed efficiently.

• Assist in staff recruitment and volunteer management with recruitment, interview scheduling, onboarding, inductions, organising meetings and receiving feedback.

• Manage resources in our lock up (based in Hornsey)

Administrative & Organisational Support

• Maintain accurate records, databases, and documentation to ensure compliance and efficiency.

• Handle general inquiries via email and phone, acting as a key point of contact for external stakeholders.

• Support the team with minute-taking in meetings.

Partnerships & Referrals

• Communicate with referrers (such as youth groups, schools, social workers, and community organisations) to ensure young people are referred and engaged in our programmes.

• Support with phoning participants and referrers to support them to complete sign up forms where necessary

• Track and monitor referral processes, ensuring smooth communication and follow-ups with referrers to maximise participation at our events

• Maintain good relationships with external partners such as venues, facilitators, transport companies and other organisations we work with. 

Finance & Compliance Support

• Assist with financial administration, such as processing invoices, logging donations, and tracking expenses.

• Ensure OSH meets data protection and safeguarding requirements, keeping records up to date.

Other duties

• Getting involved in OSH events in the evenings and at weekends, including residentials. These are overnight trips from 2 to 5 nights

• Other duties as may be required from time to time

IDEAL EXPERIENCE

• Strong organisational and administrative skills, with the ability to manage multiple tasks.

• Experience in the charity, youth, or refugee/migrant sector.

• Excellent communication skills, both written and verbal.

• Confident in communicating with external partners, suppliers, and stakeholders.

• Proactive, with the ability to take initiative and problem-solve.

• Strong attention to detail and accuracy in maintaining records.

• IT proficient, including experience with email, spreadsheets, and document management.

• Knowledge of financial administration (e.g. processing invoices).

• Understanding of and commitment to data protection principles and maintaining confidentiality. 

• Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, and Oromo.

YOUR APPLICATION

We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.

Successful application is conditional on references and the passing of an Enhanced DBS check.

Overcoming imposter syndrome

At Our Second Home, we know that self-doubt can hold people back from pursuing opportunities they’re more than capable of excelling in. The term “imposter syndrome” is often used to describe this feeling—the belief that one’s accomplishments aren’t legitimate or that they don’t truly reflect effort or ability.

We want to encourage anyone who is passionate about our mission and eager to take on a meaningful challenge to apply for this role, even if you don’t tick every box on paper. We value the unique skills, perspectives, and experiences each individual brings and are committed to supporting the right candidate to grow, thrive, and make a lasting impact alongside us. You might be exactly who we’re looking for!

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

We are looking to recruit a Technology Business Partner. The post-holder will play a pivotal role in driving modern Ways of Working and fostering technology adoption across the organisation. This hybrid position blends the responsibilities of a Business Analyst, Solutions Architect, Technical Trainer, and Mentor.

Acting as a vital link between technical teams and end users, the Technology Business Partner ensures that technology solutions are not only implemented effectively but are also embraced and utilised to their full potential.

Working closely with stakeholders across the organisation, you will take the time to understand each teams unique dynamics, operational objectives and technology needs, mapping out their processes and fostering a culture of continuous improvement.

With strong experience in Microsoft 365, you will be confident in utilising tools such as Teams and SharePoint to enable individuals and departments to streamline and enhance their ways of working. You will play a key role in enabling and embedding digital working practices across Sands, helping to ensure the technology available supports day-to-day operations and long term strategic goals.

You will also be able to cope with demanding situations and work to tight deadlines, with the ability to think outside of the box and demonstrate an agile approach.

This is an exciting and-high profile role which offers a fantastic opportunity to make a real difference to the work of Sands.

• Location: Birmingham or London 

• Permanent contract  

• Term Time- 35 hours per week over 48 weeks (Sep-July with August as leave)   

• £22,916 - £26,583 paid over 12 months (+£1,833 London Weighting) depending on experience 
  This is equivalent to £25,000-£27,000 per annum full-time.

• Start Date: 1st September 

A fantastic opportunity for individuals with experience in youth facilitation and stakeholder management to join our team as a Programme Coordinator. We have a three-year strategy to increase the number of young people we serve while ensuring we can grow with impact and sustainability. You will join a team that is determined and energetic; reflective and collaborative; and values the experiences and backgrounds of each person we work with.    

As a Programme Coordinator (PC) you will be at the frontline of our work, working directly with schools and colleges, young people and local businesses to make an impact! You will be responsible for all aspects of programme management and delivery of the Envision programme in a cluster of schools/colleges in your region.   

Key Responsibilities:  

• Programme delivery and facilitating work with young people  

• Programme management and logistics  

• Stakeholder management   

• Impact management   

Essential Experience, Knowledge and Competencies:  

• Experience of facilitating activities with young people – including preparing engaging sessions in advance by utilising resources available to them  

• Experience of project management – highly organised, with the ability to manage your own time to meet deadlines  

• Experience of working on projects which have multiple stakeholders – communicating effectively through written and verbal communication  

• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture  

Desirable Experience, Knowledge and Competencies:  

• Experience of data handling – collecting and recording data in a timely manner using an online CRM system  

• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap  

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.   

To apply you must please read the application pack and apply online.  

Deadline - Midnight 8th June 

Please note:  

-Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.  

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.  

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.

Activities Coordinator

Location: Bromley by Bow Centre
Salary: £27,050.40 per annum 0.5 FTE prorated £13,525.20 per annum
Hours: 17.5 Hours per week
Job Type: Part time
Contract Type: Fixed Term Contract

The Role:

The Activities Coordinator will help develop activities for members of the community accessing our Social Care and Open Access services. We would like to grow the range of social, creative and physical activity sessions delivered at the Centre, in our 3-acre park and in venues across the North East of the borough. 

This is a new post, which means you will have the opportunity to shape both the role and how we deliver this work for the community.
 
The key strands of the role are: 

Activity and timetable coordination: To coordinate and timetable the activities based on the needs of the community. This will involve supporting with the recruitment and onboarding of new coaches and facilitators.
 
Participant engagement and facilitation: To build relationships with people accessing activities, providing them opportunities to connect with one another, raise awareness of services and support available both at the Centre and locally and, provide a space for people to develop new ideas and co-produce activities.
 
Service development: The activities on offer will inevitably change over time to reflect the needs of the community. The role will work closely with the Centre’s delivery teams to ensure activities respond to the needs of, and feedback from, people accessing services. We will provide the opportunity for Open Access sessions (i.e. open to all) and more targeted sessions (i.e. for specific members of the community). Sessions will need to cover a wide range of activities and ability levels.

Essential Criteria: 

- Do you have a minimum of 12months experience in a similar coordination role?
- Do you have a minimum of 12months experience of stakeholder management?
- Do you have experience of supporting people with a personalized approach? 

If yes, the Bromley by Bow Centre would love to hear from you!

REF-221777

Hours: Part-time 21.75 hours per week worked over three days, between the hours of 8am-6pm.

Contract length: 12 months fixed term contract with the possibility of extension depending on funding

Salary: £15,600 (FTE £26,000)

Location: To cover the Devon & Cornwall area

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the Devon & Cornwall area.

Deadline for applications: 15th June 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Tbc

Start date in role: Early August

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- Candidates must be resident in the Devon & Cornwall area

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent IT skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Job Title: A level Group Tutor Contractor across various subjects

Salary: £35 per tutorial

Reporting to: Group Tuition Manager

Contract: For the 2025/26 academic year with the option to renew at the end of the year 

Job Location: UK (nationwide, remote) 
Successful candidates must have the right to work in the UK by the time employment commences 

Interview Date: May - July 

Start Date: Between September and November depending on student demand for tuition subject 

We are actively looking for tutors in the following subjects: Biology, Chemistry, Maths, Further Maths, Physics and Politics.

About the Role

Are you an experienced A level tutor? Can you support under-resourced young people to reach their full academic potential?

We are looking for passionate and qualified A level tutors to deliver high quality group tuition to our cohort of almost 1,000 students. This is an exciting opportunity for experienced tutors with a love of learning to help bright students overcome barriers to academic achievement. Tutorials are delivered online to groups of up to 4 students via our bespoke online learning platform.

Tutorials generally take place between the hours of 3pm and 8pm on weekday evenings, with flexibility around the schedules of our tutors and students.

We are running a series of Candidate Coffee Chats across April, May and June. Come along if you would like to learn more about the role and organisation, meet the team or ask any questions. The remaining sessions will be taking place on:

• Tuesday 17th June at 12:00-12:30
• Wednesday 18th June at 17:00-17:30 

You can find the sign-up link through clicking 'Redirect to recruiter'. (Non-coffee drinkers are of course very welcome!)  

About the Organisation 

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We are passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.  

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.  

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are 50% more likely to attend top universities as statistically similar students, according to UCAS.  

Role Responsibilities

• Lead weekly hour-long tutorials with your tutor group(s), via The Access Project’s online learning platform 
• Responsively plan and deliver stimulating, high quality tuition in line with our Quality Assurance Framework
• Effectively monitor and assess student progress, providing feedback when requested
• Complete weekly attendance forms, supply monthly invoices, and complete other administrative duties as required
• Participate in our observation and feedback process, taking advantage of continuous professional development opportunities
• Follow The Access Project’s safeguarding policies, supporting the wellbeing of your students at all times

Person Specification

• At least two years A level teaching and/or tutoring experience 
• Positive, engaging and flexible teaching style
• Familiarity with and strong knowledge of relevant exam boards and specifications
• Evidence of ability to tutor one or more of the following subjects to A level standard: Biology, Chemistry, Maths, Further Maths, Physics and Politics
• Ability to commit to weekly hour-long tutorials at the same time each week over the academic year
• UK based, with the right to work in the UK
• Passionate about The Access Project’s mission

Safeguarding Statement 

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

Why Work at The Access Project?

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from under-resourced backgrounds access top universities. 

We engaged with staff across our organisation and co-created the Equality, Diversity and Inclusion vision and strategic objectives. Our work on this is ongoing to ensure The Access Project can foster an equitable place to work.  

We value every individual who works at The Access Project, and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they are proud to tell people they work at The Access Project.  

Our Values 

Empowerment 

We support students and our people to develop the skills and knowledge to accomplish their goals. 

Courage 

We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission. 

Impact 

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes. 

Inclusion 

We respect and value individuality and engage diverse voices to achieve our mission. 

Ownership 

We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?” 

Equal Opportunities Statement 

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us. 

Disclosure of a Criminal Record 

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure. 

Present or Most Recent Employment 

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address, and explanation of any gaps in employment. 

References 

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references. 

Education, Qualifications and Training

• Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification
•  Proof of qualification is required before the appointment is confirmed

This is an exciting opportunity to work for an organisation dedicated to improving the public’s health. The Royal Society for Public Health (RSPH) is the world’s longest-established public health organisation. Based in central London, but working across the UK, we are a public health charity with over 6,000 members, all of whom work to improve and protect the public’s health. Our activities include qualifications, digital learning, publishing, conferences, membership, policy and campaigning work.

Reporting to the Managing Editor, you will be a key player in the Membership & Educational Services team and support the production of the Royal Society for Public Health’s three academic publications. The successful candidate will learn all facets of online publishing whilst working alongside our experienced team of editors, full training is provided. Excellent organisation and communication skills is essential.

Our publications team are experiencing a period of high-volume submissions, and we are looking for a highly organised, proactive and enthusiastic individual with an interest in publishing to join us during this exciting phase. A large part of the role will focus on administering articles submitted for publication, experience in this field would be an advantage.

This is a great opportunity to join an organisation committed to supporting the health and wellbeing of its employees.

In return we offer:

• 25 days annual leave
• Agile working structure
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

To apply

Please email a copy of your CV and a supporting statement of no more than two pages. We are particularly interested in your communication skills and administration experience in relation to publishing.

For details of where to send your application, please click on the button above.

Closing date: Monday 16 June at 5pm

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note that due to the high volume of applications; unfortunately, we may only be able to contact those candidates who are called for an interview.

Please do let us know if you require any adjustment to allow you to participate in this recruitment process. 

At the Alliance for a Cavity-Free Future (ACFF) we are dedicated to helping the billions of people worldwide suffering from untreated caries. This suffering disproportionately affects people from disadvantaged population groups and costs the global economy an estimated $245 billion USD.

We work for better oral health for all through a number of interconnected programmes including advocating at global conferences and meetings, local groundwork throughout 28 volunteer Chapters, designing and recommending better oral health policies for national governments through our Policy Labs and more.

We are looking for a freelance Director of Operations and Finance to work for an average of 4 days a week for a total of 180 days a year. They will be part of the senior leadership team alongside the Chief Strategy and Advocacy Officer and the Chair of the Board of Trustees.

Key Responsibilities

Leadership and Strategy

● Deliver our Operations and Finance KPIs as outlined in the Charity’s strategy; as well as being jointly responsible for the successful implementation of the full strategy.

● Lead and shape the Operations department, making sure it’s fit for purpose and maximising resources.

● Work collaboratively with senior management to maximise the success of the charity.

● Work closely and liaise regularly with the Chief Strategy & Advocacy Officer

● Work closely with the Chair of Trustees to ensure sound charity governance and compliance with HMRC and OSCR regulations.

● Ensure sound risk management strategies are in place.

● Manage the finance and operations input to grant bids and negotiation meetings.

● Liaise with external solicitors for advice to the Board.

● Project and logistics management, e.g for events and meetings

Finance

● Set and manage the charity’s annual budgets, supporting senior management in the process

● Report regularly on the charity’s finances, tracking the charity’s income, expenditure and reserves, and liaising with the Board of Trustees.

● Oversee the Charity’s bookkeeping and payroll; input journals as needed and closely monitor cashflow.

● Manage the end of year accounts and audit process, liaising with the external accountants.

Operations, IT and Data

● Manage the office and future office needs

● Manage the technology and data strategy, keeping staff tech secure and up to date, and acting as key liaison with third parties

● Be responsible for upholding our data privacy obligations. Work in partnership with senior management and charity lawyers to ensure GDPR obligations are followed, data security and use of data for internal and external reporting

● Oversee the efficient usage of our database, systems and key platforms (including Xero, Wordpress, Microsoft Office Suite) ensuring we are collecting and analysing relevant data in line with our goals to grow income and impact, ensuring proportionate resourcing and training

● Leadership of ad hoc Operations as required.

People Management

● If needed, oversee the recruitment of new staff, coordinating the process managing the staff journey including inductions, staff surveys, annual reviews, and exits.

● Oversee the communication with and distribution of work with freelancer and contractor staff.

● Maintain our policies and staff handbook, researching and writing/updating policies as required.

About you

Essential Criteria

● Must have a comprehensive knowledge of relevant systems, processes, policies, and procedures involved in the effective management of not-for-profit organisations.

● Demonstrable experience of financial management including, but not limited to, budget creation and reprofiling, forecasting, financial strategy, payments and invoicing, reconciling cashbook and bank accounts, VAT submission, and working with accountants on annual accounts.

● Requires possession of, or ability to quickly acquire specialist or professional knowledge of dental caries, and engagement in appropriate professional activities to keep knowledge base and skills up to date and develop them further.

● Ability to communicate effectively with a global stakeholder base.

● Ability to influence the strategic direction of the organisation and collaborating on the development and implementation of global impact strategy.

● Able to decide own pattern of work, manage own workload and resources.

● Requires the ability to use own judgement, creativity and initiative to resolve complex problems (for which an immediate solution might not be clear).

● Able to take both collaborative and independent decisions that have implications on their own work and that of others and have global, complex and long-lasting impact.

● Ability to advise others on recommended actions, including the creation of guidance documents and training procedures as well as introduction of new policies.

● Able to act independently in order to adapt the service offered based on research and investigation of the needs and requirements of stakeholders

Desirable Criteria

● Have an understanding of international development and sensitivity for ensuring appropriate and effective relationships are built across cultural and geographic barriers.

● Experience running communications campaigns using social media.

● Experience with Xero finance management software.

● Experience with Microsoft 365, especially Excel, PowerPoint and Word.

Applications

Please apply by submitting a CV (no more than two A4 pages) and Supporting Statement (no more than two A4 pages) addressing your suitability against the Essential and Desirable Criteria.

Housing Officer

We’re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women’s lives across West London.

Position: Housing Officer
Location: Hammersmith, London / Hybrid (Tuesdays in the office)
Hours: 35 hours per week (Monday to Friday, Activity-Based Working)
Contract: Permanent
Salary: £37,120 per annum

Closing date: Sunday 15th June (midnight)
Interviews/assessments: Monday 23rd June

About the role:
You’ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you'll manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You’ll work collaboratively across teams to support residents’ independence and wellbeing.

Key responsibilities will include:

• Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management
• Managing anti-social behaviour cases and ensuring legal use of housing stock
• Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice
• Building strong relationships with residents and engaging them in service delivery
• Working with contractors, third parties, and internal teams to deliver responsive services
• Maintaining accurate records and working to KPIs on income and tenancy sustainment

To perform well in this role, you’ll need:

• Experience of delivering excellent customer service, ideally within housing or support services
• Strong communication, organisational and problem-solving skills
• The ability to remain calm and empathetic when handling complex or sensitive issues
• A good grasp of IT and CRM systems, plus strong numerical skills
• A proactive, can-do approach to service delivery
• An understanding of equality, diversity and inclusion in the context of social housing

Previous experience in Social Housing is preferred but not essential.

About the organisation:
The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.

Their vision is for all single women across London to have access to a safe, secure and affordable home.

Their mission is to offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life. To influence other housing providers so they understand the needs of single women and offer services that meet this need.  Their values, co-created with their staff and residents, reflect both their history and their future Putting residents 1st, we are Open,  Nurturing great relationships with Equality, Empowerment and Respect being at the core of what we do.

Other roles you may have experience of could include: Tenancy Officer, Neighbourhood Officer, Housing Advisor, Supported Housing Officer, Lettings Officer, Tenancy Support Worker, Income Recovery Officer, Housing Services Officer, or Resident Liaison Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

City & Hackney Carers is a warm, welcoming and inclusive organisation which aims to improve the quality of life for unpaid carers. A cornerstone of our organisation is the provision of information and advice, enabling carers to understand their rights and entitlements.

We are seeking a bi or multi-lingual advisor (Bengali, Urdu, Hindi or Turkish) to deliver face-to-face, telephone and e-mail advice to unpaid carers and the people they support.

This post would suit someone with some advice experience who is looking to develop their skills. Our team work in a hybrid way with some office and community based delivery and some home working.  

We seek a motivated, enthusiastic, self-starter who enjoys meeting people and being part of a team and wants to deliver the highest quality advice to unpaid carers

Please send in your CV and covering letter telling us how you meet the requirements of the person specification and we will select suitable applicants for interview. 

Interviews are planned for week commencing 16th June but candidates with the right experience may be invited to interview before the closing date. 

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

This is an exciting time for World Jewish Relief’s Humanitarian work, building on our highly ambitious strategy to continue to expand the quality and scope of our humanitarian capabilities. As members of the START Network and signatories of Charter4Change and The Climate and Environment Charter for Humanitarian Organizations, and endorsers of the Principles for LLA (Locally Led Adaptation), we are committed to the highest standards of humanitarian intervention.

Recent operations include responses to disasters from Ukraine, Myanmar, Afghanistan, Colombia, East Africa, Bangladesh, Gaza, Nepal, and Haiti. We are eager to secure greater funding support to ensure we can deepen the quality and impact of our work through local partners ensuring we are meeting our obligations to the Core Humanitarian Standards. 

 Given the rapidly changing humanitarian context, this role will play a leading part in shaping our position in ensuring locally led capability is at the forefront of sector best practices. It will help to strengthen and grow our response capabilities, impact, and accountability of our humanitarian portfolio.

The post will drive our response to international disasters, building programmes and partnerships to support both relief and recovery efforts. The portfolio includes a strong established climate resilience focus. The establishment and maintenance of effective local partnerships with credible local actors is essential to develop our Disaster Preparedness Initiative (a network of local partners in disaster prone countries who we work with to respond to large and small disasters).

You should have:

• A deep understanding of international development & humanitarian theory, practice and standards
• Extensive relevant experience in the humanitarian ecosystem 
• Experience of leading within disaster response situations 
• Experience of contributing to complex programme decision-making, basing practical recommendations on sound analysis of risk and opportunity 
• Experience and knowledge of international humanitarian policy and practice issues and the humanitarian architecture sufficient to command the respect of others in the sector
• Experience in using best practices and humanitarian standards in designing programmes.
• Commitment to and experience of supporting locally led humanitarian action.
• Experience of developing and distance-managing partnerships with international or local agencies. 
• Proven experience of managing all elements of the project cycle. 
• An understanding of logical frameworks, monitoring and evaluation methodologies and the measurement of project impact. 
• Willingness to undertake significant international travel (approx. 4-6 trips per year). 

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays, after 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.  You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

How to apply

Please upload your CV and a cover letter which demonstrates your suitability for the role by explaining how you meet the criteria in the person specification.

This is an exciting opportunity for a creative individual to establish and lead a community engagement and volunteer programme in an important new visitor attraction in the heart of London. Bevis Marks Synagogue dates back to 1701 and is the oldest synagogue in the UK. You will recruit, motivate and support a team of volunteers and develop a dynamic community engagement programme as part of a small, dedicated team at this special, historic site.

In 2019, Bevis Marks Synagogue received a National Lottery Heritage Fund grant to restore the synagogue and create The Dangoor Heritage Centre. This project displays and interprets the synagogue’s historic collection for the first time, and enhances visitor facilities. The S&P Sephardi Community established the Bevis Marks Synagogue Heritage Foundation (BMSHF) to manage this project and the site's ongoing visitor operations. We are looking for a dedicated and enthusiastic heritage engagement professional to help make Bevis Marks Synagogue a vibrant place of worship that shares its unique story with a wider community of people of all faiths and none.

Bevis Marks Synagogue, completed in 1701, is the oldest synagogue in the UK and the oldest in continuous use in Europe. Its Grade I listed Wren-style design, well-preserved interior and fittings make it exceptionally historically significant. It is still a working synagogue with a community that has been engaged in the development of the new Dangoor Heritage Centre.

The S&P Sephardi Community’s collection of objects, rich archive, and intangible heritage, such as music and traditions, offer a continuous record of Jewish life in Britain since the mid-seventeenth century. The collection is mainly silver and textiles and many items are of national significance, providing rare insights into the practice of Sephardi Jewish worship, and London’s changing fashions and craftsmanship.

Visitors will be welcomed by volunteers and will explore the synagogue and Dangoor Heritage Centre with the help of an audio guide which includes insightful contributions from a number of members of the Bevis Marks community who have participated in the project. Volunteers will also engage visitors throughout the exhibition areas and support our events programme, shop and catering offer and provide a friendly welcoming experience for a wide range of visitors, from within the UK and abroad.

The construction project is set to be completed by early summer 2025, with the exhibition fit-out over the summer and opening is anticipated in autumn 2025.

Hours: 37 hours a week. Two Sundays per month will be required, along with evening and Bank Holiday working as required by the needs of the business.