Supporter service manager jobs

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

• Responsible to the Housing Manager for delivering a high-quality, customer-focused housing service to ex-service personnel and their dependents.
• To provide an effective and responsive housing management service for a patch of Stoll properties, meeting agreed performance outcomes and objectives for key
  areas, including rent arrears, lettings and anti-social behaviour

Key Responsibilities:

• Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database, and the waiting list is
  managed efficiently.
• Take part in the Allocations process, working with the other members of the Housing team to ensure that all voids on the patch are efficiently allocated and that let targets are met.
• Undertake viewings, sign-ups and new tenant visits, working in partnership with the Support team to ensure new tenants are aware of their rights and responsibilities and are fully supported through the process in order to successfully sustain their tenancies.
• Investigate and make recommendations on the suitability of applications for transfers and mutual exchanges in accordance with established procedures.
• Carry out void inspections in the absence of the Property Services Manager and, where appropriate, arrange the appropriate void remedial work

Specific Responsibilities:

• Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policie and procedures and their application
• Understanding of the legal framework and regulatory context in which Stoll operates and the role of local authorities and Registered Providers in providing housing services
• Experience/knowledge of the issues facing the ex-Service community, especially those Veterans with support needs.
• Educated to GCSE standard or equivalent – minimum of five GCSEs at grade C or above, including Maths and English
• Working knowledge of housing legislation, including tenancy enforcement, debtrecovery, and anti-social behaviour.
• Working knowledge of welfare benefits, especially Housing Benefit.
• Demonstrable commitment to and evidence of continuous professional development and learning

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Mentor Facilitator (Mental Health)
Post no: 648
Location: Flitwick HQ, covering Bedfordshire
Reporting to: Peer Support Service Manager
Hours: 25 hrs per week (Monday - Friday)
Salary: £24,088 per annum, FTE (actual salary £16,275.68 per annum)

We are searching for a Peer Mentor Facilitator to join our mental health services. The role of the peer mentor facilitator will be to help with the smooth running of the Mind BLMK mentoring service and act as a mentor to service users. The ideal candidate will understand the recovery journey through a goal setting approach to improve mental health and wellbeing.

Our peer support services are a key element of our provisions, and we are looking for someone who can use their own lived experiences to provide support to help individuals achieve their goals.

Key Responsibilities

• Coordinate and facilitate the use of volunteer peer mentors across Bedfordshire, in line with Mind BLMK’s peer support model, operational policies and procedures (assessments, Mentor/Mentee introductions, goal setting, reviews).
• Facilitate initial Mentor / Mentee introductions, identify set goals for the relationship and ensure regular reviews are held.
• Work closely with the Peer Support Services Manager to recruit volunteer peer mentors to meet contract requirements and provide the infrastructure they need to deliver this support safely and confidently.
• Maintain an effective volunteer peer mentor workforce assisted by the Peer Support Services Manager for the service in line with Mind BLMK’s policies, procedures and guidance (recruitment, workload coordination, support, training and development of volunteers).
• Ensure that support is given to peer mentors through regular peer group support meetings and one-to-one meetings as appropriate.
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 17:00, Friday 3rd of October 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Contract Type: Maternity Cover 12 months

Location: Leeds and Newcastle

Interviews: 9th of October

We’re looking for a dynamic Delivery Manager to drive our partnership development work across Leeds and Newcastle! This is an exciting opportunity to lead a team of passionate Youth Development Leads, building and nurturing partnerships that directly benefit young people and help scale our impact in two of our key regions. You’ll work closely with employers, training providers, and community organisations to co-create local solutions and open up meaningful education, training, and employment pathways.

This role sits at the heart of our delivery model, blending operational leadership with strategic relationship building. You’ll be managing performance, ensuring compliance, spotting new opportunities, and helping to shape place-based delivery plans that are grounded in what young people need right now.

The successful candidate will need to travel regularly between Leeds and Newcastle to support their team and develop relationships with local partners, so flexibility and a love for collaboration are key! If you’re ready to step into a role that combines people leadership, partnership growth, and a clear focus on outcomes for young people, we’d love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Manager - Partnership Developments? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager - Partnership Developments! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations.  

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. Since 2013, The Childhood Trust has raised over £50 million through our matched fundraising campaigns, enabling us to fund impactful child poverty projects across all London boroughs.  

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations.  

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. Since 2013, The Childhood Trust has raised over £50 million through our matched fundraising campaigns, enabling us to fund impactful child poverty projects across all London boroughs.  

The Senior Grants Manager will take a leading role in delivering The Childhood Trust’s new grant-making strategy. They will manage and evolve our existing grants programmes, while also testing new ideas, trialling different approaches and building strategic partnerships that increase the reach and impact of our work. 

This is both a strategic and practical role - the postholder will shape new programmes, manage the full grant cycle and oversee a small team, while working closely with charity partners, funders and colleagues across the organisation to lay the foundations for the future of TCT’s grant-making. This is a role for someone who can work independently, take ownership and make things happen. 

Benefits to working at the Childhood Trust include: 

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year Off
• Enhanced Maternity/Paternity Leave
• Flexible working environment
• Hybrid working, with the expectation of ideally two days in our office in Victoria a week
• Part time hours are considered

To read more about the responsibilities in the role, please read the attached Job description. 

We are aiming to hold interviews on Friday 10th October. 

We are a dynamic charity which supports adults with Learning Disabilities, Autism and Mental Health. We operate two Learning Centres, Charity Shop and Café in Northampton, and we aspire for further growth within the West Northants area.

We place our service users at the centre of what we do and pride ourselves on their having a fulfilled happy time. Our ethos, our motive is their achievement.

We are recruiting a Head of Care Services to join our senior team and to play their part in the ongoing development of our activities, ensuring that we maintain high quality standards and a person-centred approach.  The ideal applicant will have experience in ensuring the care and wellbeing of individuals, ideally with learning disabilities, autism and mental health, including the preparation of the range of paperwork and audits covering all aspects of care in a Day Centre setting,

The postholder will have knowledge of managing staff and supporting them to achieve positive outcomes, experience of interacting with Social Services and Health professionals, knowledge of Safeguarding procedures and managing the minimising of risk, strong I.T and communication skills and ability to contribute as part of a team and on their own initiative.

KEY RESPONSIBILITIES:

Section A: Service User Wellbeing

· Ensure that we are in receipt of all appropriate current information on service users to fulfil our duty of care and support. This includes by way of examples, information on general health, allergies, medication, behavioural issues, and general interests.

· Ensure we have in place all Individual Risk Assessments as required to fully inform staff members of the needs of each service users and equip them with the knowledge to respond accordingly.

Section B: Parent / Carer and Professional Liaison

· Maintain either in person or through the Centre Care Managers, regular communication with all parents / carers and ensure we create a team approach to jointly working on the wellbeing of the service user.

· Respond to all incoming communication in a timely manner which ensures we build our reputation as a valued provider and support.

Section C: New Referrals

· Provide the focal point on the recruitment of new service users, identifying opportunities from brokerage and other sources, such as Specialist Schools, and ensure that each potential attendee and their parents / carers are supported through the process of visit, taster days, making choices and arranging the financial package.

· Ensure we are able to meet the selection and reporting requirements of each stakeholder seeking to place an individual and that they likewise can comply with our own service delivery requirements. This will be enacted in liaison with the CEO and Head of Business Services.

Please see attachments for further responsibilities

A full clean U.K. driving licence and qualification in Health and Social Care are welcomed.

We value our staff team and are accredited by the Living Wage Foundation in paying all our staff on or above the Real Living Wage.

Please note we require a CV and a completed application form.

References and a full enhanced DBS check will be required.

Closing date for applications:  Tuesday 7th October 2025
Interviews: Week commencing Monday 13th October 2025,

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time. 

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain. 

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time. 

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you. 

About the role

We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.

This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more. 

You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates. 

Bristol and Somerset is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Bristol hospitals, so building relationships with these teams are a must. 

Candidates should live within Bristol & Somerset, in one of the following Postcodes: Bristol BS1-19, North Somerset BS20-29, BS41-49, Somerset BA4-11, BA16-22, TA. 

Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered. If you don’t live in one of these postcodes and don’t have plans to relocate, your application will not be taken forward.  

This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed. 

What will I be doing? 

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document. 

• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships 
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story 

What do I need?  

• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are: 

• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player 

What will I gain? 

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme 

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it. 

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.  Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Cerys Sadler.

#ShowTheSalary #NonGraduatesWelcome

• Phone interviews: Tuesday 7th October 2025
• Panel interviews: Tuesday 21st and Thursday 23rd October

Digital Producer

Full Time. Permanent. Hybrid working

This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington. 

You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days. 

Salary - £35,911 per year (plus London allowance if applicable)

1st round interviews scheduled for Tuesday 28th October. 2nd round interviews scheduled for Monday 3rd November. 

About the role

As a Digital Producer at Christian Aid, you’ll play a key role in delivering high-quality digital content that inspires action, builds supporter relationships and brings our mission to life. Working across the digital ecosystem, you’ll create and manage engaging content that drives traffic, deepens understanding and supports key organisational goals.

You’ll collaborate closely with colleagues in digital, media and communications to deliver a range of compelling and user-focused. Using performance data, you’ll continuously optimise our content to ensure it’s accessible, impactful and aligned with Christian Aid’s digital strategy.

With strong editorial skills and a good understanding of digital tools and platforms, you’ll help shape a seamless user journey—from discovery through to engagement and action. Whether you're sourcing visuals, improving SEO or making technical updates, your work will support the reach and relevance of our digital presence.

About you

You are an experienced digital content professional with a sharp eye for detail and a passion for creating accessible, user-centred content. You’re confident working on CMS platforms, and using SEO tools and analytics to plan, publish and refine content.

You understand the importance of digital journeys and how to make content that connects. From translating complex information into clear, engaging copy to improving performance through data insights, you bring creativity, analytical thinking and strong project management skills to everything you do.

You’re a team player who values collaboration, inclusivity and open communication. You enjoy working in a fast-paced environment, meeting deadlines and contributing ideas that improve our digital work. With a commitment to Christian Aid’s values and voice, you know how to create content that builds trust and drives action.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

For Salary details for this role, please refer to the Salary band by location.

The Transformation Hub Manager will play a pivotal role in reshaping our service offerings by creating a vibrant, inclusive, and strengths-based hub for our communities - many of who are underserved, including asylum seekers, refugees, residents facing isolation, and those affected by homelessness. You will lead on the delivery and successful management of our National Lottery funded RenewALL Hub, transforming our ideas from concept into a sustainable, impactful centre for community wellbeing. Central to this role is continuing to drive the shift from a crisis-led service model to a holistic, strengths-based approach, ensuring the RenewALL hub empowers Newham residents to connect, grow, and thrive. A major part of this transformation will be designing and delivering a wide range of new activities and services. Crucially, the Hub will not just deliver activities for residents but will be co-designed and co-produced with them, embedding lived experience and the voice of the community at its core. Success will depend on your ability to build and lead a coherent, motivated team of staff and volunteers, uniting them behind the shared vision of the Hub. You will work to create a welcoming space that reflects the ambitions of our Open House strategy, where dignity, inclusion, collaboration and empowerment are lived out in every interaction.

At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.  

We are dedicated to improving lives through social prescribing and community-based support. As our organisation enters a new chapter—with founding directors stepping back—we’re looking for a Finance Administrator to help us build stronger, more efficient financial systems and support our mission to promote mental wellbeing.

This is a fantastic opportunity for someone with a keen eye for detail and a passion for finance to make a real impact. You’ll be responsible for maintaining accurate financial records, supporting reporting and budgeting, and helping us improve our finance administration processes.

Together for Short Lives is a charity that ensures seriously ill children and their families receive the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

A fantastic opportunity is available for a Family Support Hub Officer to join us as maternity cover for 9 months. You will work within our Family Support Hub, liaising with identified partners to provide support to families with a seriously ill child, as well as providing grants administration and event organisation support. 

About the Role

The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support e.g.. grants, peer support, events and engagement opportunities. You will support families contacting Together for Short Lives through the Helpline, website and from partner referrals.

This role combines responsibility for grant administration and voucher processing with day-to-day family support hub tasks, including managing email inboxes and co-ordinating communications. The postholder will ensure that families receive timely information, compassionate support, and access to financial assistance, while helping the organisation meet funding obligations and maintain high-quality service delivery.

About You

• You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.
• You will have experience in grant administration and delivering compassionate support and timely information, as well as being a great communicator
• You will have experience helping to deliver and organise events

How to Apply

Please follow the link to our website to find out more and apply. ​

ease

The RSPB Philanthropy Team is looking for a dynamic Senior Philanthropy Manager to lead with the engagement and recruitment of new donors.

Senior Philanthropy Manager
Reference: JUL20256874  
Location: Flexible in England, with travel for meetings
Contract: Permanent  
Hours: Full Time, 37.5 hours per week
Salary: £44,315.00 - £47,312.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

Introduction

This new role will work with our Senior Leaders as well as supporting the team to pursue opportunities generated through excellent relationship building across the organisation. With the ultimate goal of increasing philanthropic income for the RSPB, the role requires an experienced and successful major gifts fundraiser who will lead the development of new relationships to help steer the team towards achieving its ambitious goals.

An energetic and confident self-starter, they will lead on developing opportunities to engage with and raise funding from the contacts of our most senior colleagues and volunteers at the RSPB. They will also manage donor relationships and solicitation strategies to achieve the best outcome for the RSPB.

What's the role about?

You will lead an exciting new area of philanthropic fundraising at the RSPB, seeking significant gifts for our work from new supporters, with a key focus on our developing Land Fund product.

You will look after your own portfolio of donors and be responsible for fundraising information to advance plans and ensure prospect and donor records are accurate, incorporating any changes, new activities, updated plans, and new information in keeping with data protection and team procedures.

You will work closely with your team and wider organisation colleagues to implement solicitation strategies, to secure financial support either by direct solicitation, preparing a written proposal, or working with senior management to make a solicitation.

You will contribute to the planning of and participate actively in events (face to face and online) to build relationships with donors and prospects for future income and to demonstrate the impact of gifts already received.

You will arrange and attend meetings with individual donors at a variety of venues, including our reserves, working closely with area and reserve colleagues to deliver an excellent experience for our supporters.

You will build effective relationships both within the RSPB and external to it that will enhance its reputation and ultimately secure funding. This includes understanding donors’ wishes and aspirations and identifying links with approved priority projects with the aim of securing substantial gifts.

Essential skills, knowledge and experience:

• Intermediate levels of fundraising as demonstrated by work successes and recognised fundraising courses.
• Experience in how to research and cultivate a prospect. And understanding of how to write a cultivation strategy.
• Ability to write funding proposals, reports and updates, and prepare briefing documents in advance of meetings and events.
• Competent in the use of a CRM system (Salesforce), the Microsoft suite, other databases, research tools and methods.
• Excellent communication skills, both verbal and written, and the ability to communicate effectively at all levels.
• Ability to work collaboratively with team members, and people and teams outside of our department.
• Good judgement when working with donors and ability to recognise potentially sensitive areas between prospects and the RSPB to ensure reputational values are maintained.
• Successful management and development of donor relationships leading to substantial support (6- and 7-figure gifts).
• Experience of planning and running high level/special events.
• Experience of line management and mentoring.

Desirable skills, knowledge and experience:

• High level presentation skills and experience.
• Previous experience in the conservation sector.
• Passion for nature and wildlife.

Additional Information:

• There is a need for the successful applicant to have frequent meetings in London - therefore you will need to be easily able to access London

Closing date: 23:59, Sunday 12th October 2025
We are looking to conduct interviews for this position from w/c 20th October.  
Please note: We reserve the right to close the advert early if we get sufficient response, so please don't delay in applying.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. 

We are looking for a Sports Development Manager (Clubs and Performance) to lead a high performing team, delivering support for our TeamUCL clubs and performance sport programmes. 

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). The role necessitates travel to our UCL East Campus and meetings/events on campus and across London. We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Do you have experience of managing and supporting staff to deliver organisational objectives? Do you have an in-depth knowledge of university sport, and the wider HE sport and physical activity landscape? If the answer is yes, then we want to hear from you.

Our ideal candidate will have proven success in delivering large scale events, experience of developing clubs and performance sport programmes and a clear understanding of relevant health and safety process. 

Part time role for 21 hours/three days per week, for a committed, motivated and suitably qualified individual to deliver counselling for people dealing with issues related to their sexual health, including people living with HIV.

METRO, in partnership with Turning Point, NAZ and London Friend, deliver a model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster.

We are seeking a committed, motivated and suitably qualified individual to deliver counselling for people dealing with issues related to their sexual health, including people living with HIV within the Support and Advice on Sexual Health (SASH) programme.  

The post holder will deliver high-quality person-centred service within a busy inner London environment. The clients are from diverse communities affected by sexual health and mental health issues. The role will support staff to work with people from diverse communities such as LGBTQ+ and the Global Majorities.

Turning Point is the lead partner for the contract, and a matrix staffing model is in place. The post-holder will work within the partnership and be line-managed by METRO SASH Counselling Services Manager, and work alongside staff from other agencies. The role will also be clinically supervised via an independent supervisor arranged through METRO.