Supporter service officer jobs in crystal palace, greater london

Job Title: Domestic Abuse Helpline Advisor (Part Time) x3

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £17,314.27 per annum, inclusive of London Weighting allowance if applicable
Contract type: Part Time, Permanent

Hours: 22.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24-hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available)

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 13 October 2025
Interview Dates: 20,21 and 22 October 2025

Impact and Research Officer x 2
Salary: £32,623
Contract: Permanent, full time
Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

About the Role
This role brings together research and monitoring, evaluation and learning (MEL) to strengthen Turn2us’s evidence base and improve how we design and deliver our services. Working closely with the Research & Learning Manager and the wider Insight & Impact team, the postholder will support projects that deepen our understanding of financial insecurity and its intersections with inequality. The role involves collecting and analysing data, synthesising evidence, and contributing to impact reporting, while ensuring that the voices and experiences of people facing financial hardship are central to our work. This is an exciting opportunity to join a charity that is ambitious, innovative, and driven by empathy, helping us learn, adapt, and deliver solutions that make a real difference in people’s lives.

Skills and Experience
We are looking for someone with experience in qualitative and/or quantitative research methods, as well as familiarity with monitoring and evaluation approaches. You will have strong analytical and communication skills, with the ability to present technical findings in accessible and engaging ways. Experience in designing surveys, conducting analysis, and synthesising evidence is important, alongside an interest and/or understanding of safeguarding, ethics, and intersectionality in research and evaluation. We also value experience of co-production with people with lived experience and the ability to support learning across teams. Above all, you will bring empathy for the challenges people face in financial insecurity, a passion for social justice, and the energy to help Turn2us deliver meaningful, lasting impact.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 20th October 2025

Interview date: 13th of November 2025

ob Title: Domestic Abuse Helpline Advisor

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24 hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available).

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

Closing date: 09:00am 13 October 2025
Interview Dates: 20,21 and 22 October 2025

This is a rare and exciting opportunity to join our sector-leading UK Voice and Influence Team, and work very closely with our brilliant SEEN Programme, as well as our Children's Services across the UK.

Please note: this role carries a genuine occupational requirement that the postholder is from Black or Minoritised Ethnic (or ‘BAME', ‘Global Majority' or ‘African, Asian, Caribbean or Mixed heritage') community. We will confirm this prior to finalising our shortlist for interview.

The context:

Listening and responding to the voices and experiences of young people across the UK is a foundation of our three-year strategy – and in particular the voices of Black or Minoritised Ethnic young people, who are often less-heard.

Our vision is to build and support an engaged, diverse network (B-Amplified) of young people (aged 11-25) from across the UK who represent a broad range of identities and lived experiences, and who can speak out and work alongside Barnardo's in pursuit of our core purpose: Changing Childhoods, Changing Lives.

To help us do this, we are strengthening our B-Amplified Network and introducing new opportunities for young people to engage in our work, including through our new Lived Experience Ambassadors offer and an annual Youth Summit.

The challenge this role will help us address:

Black or Minoritised Ethnic children and young people are less visible and represented across Barnardo's work – in our Children's Services, and in our UK voice and influence work. This role will help us:

• Address ongoing feedback about the need for greater representation of Black or Minoritised Ethnic young people within B-Amplified, while also strengthening engagement from children's services to support pathways for a longer-term, stronger charity-wide approach to inclusive engagement.
• Identify and understand barriers within children's services that prevent meaningful engagement with Black or Minoritised Ethnic young people. This will help inform V&I, SEEN, and the wider organisation's approach to anti-racist practice, and excellent and inclusive voice and influence work.

Specifically, this role will:

• Lead on the recruitment, coordination and support of young people signed up as B-Amplified Network members – the role will be the dedicated member of staff to onboard, sustain engagement, and successfully support young people to transition and exit to other opportunities.
• Support the SEEN Ambassadors, and coordinate their engagement in the wider B-Amplified Network offer – bringing them more coherently into the wider voice and influence programme of work, and ensure there is a consistent approach to monitoring, evaluation, recording and reporting for this group of young people.
   

In year 1 of this role, we expect the focus to be on the anti-racism strand to excellent and inclusive services and, by extension, the increased engagement of Black or Minoritised Ethnic children and young people – locally, in services, and nationally, in national opportunities. As part of its ‘business as usual', this role will:

• Provide ‘hands-on' sessional and pastoral support for young people participating in the B-Amplified Network and those who are SEEN Ambassadors.
• Coordinate and support a programme of personal and skills development sessions for young people participating in the B-Amplified Network and those who are SEEN Ambassadors – such as training, webinars and similar – to ‘get them ready' to have a voice and influence in decision-making.
• Forge improved links between the B-Amplified Network and SEEN Ambassadors, to ensure clarity of role/s, engagement and our ‘menu' of opportunities.

For this role, we're looking for someone who brings: [shortlisting criteria]

• At least five years' experience in a role working directly with children and/or young people in a health, social care, education or youth work setting.
• Experience of designing, delivering and evaluating strategic voice and influence activities with young people – including through remote or virtual working.
• Knowledge and understanding of the practical application of anti-racist principles, practice and ways of working.
• Experience of working across complex structures, hierarchies and partnerships, with experience of working with a range of stakeholders at different levels and reporting through matrix arrangements.
• Ability to plan, deliver and evaluate projects, collaboratively and effectively.
• Excellent collaboration, networking and partnership-working skills.

Specific circumstances of this role:

The right candidate will:

• Be from a Black or Minoritised Ethnic (or ‘BAME', ‘Global Majority' or ‘African, Asian, Caribbean or Mixed heritage') community - this is a genuine occupational requirement.
• Live close to a national rail station and/or airport – as regular travel across the UK will be required, including overnight visits (1-2 times per month).
• Be able to work flexibly to accommodate direct work with young people outside of 'normal' hour (i.e. evenings and weekends).

Important to note:

We recognise the inherent power dynamics at play, and that the occupational requirement does not imply that the responsibility to ‘solve' the issue of diversity rests solely with a minoritised individual (or team). Instead, this role forms part of a wider, intentional commitment across the organisation to embed anti-racist and inclusive practice at every level and is why we have proposed a matrix management approach - to ensure the role is not siloed, but meaningfully supported and connected across teams.

A key focus will be to understand and address the structural and cultural barriers that children's services and internal teams may face when engaging with Black or Minoritised Ethnic young people.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Must be available for 2 days during w/c 15th Dec for induction and site visit before the hotel opens on 23 Dec. 

Pay: £20 per hour (£30 per hour on Bank Holidays)

Shifts: 07:45 – 20:15 (day) and 19:45 – 08:15 (night) on site at the hotel and you will be entitled to 2 x 30 minute unpaid breaks during your shifts.

Locations: Crisis Warehouse in Canning Town and hotel in East London with exact location provided upon successful appointment

The role

This is a unique opportunity to join the Crisis at Christmas team as a Women’s Pathway coordinator at a hotel and way of working we are introducing for the first time in East London. The Women-led Pathway is specifically designed for women experiencing homelessness and is a women-led initiative grounded in a psychologically informed approach. Your aim will be to ensure guests have a positive experience, that we achieve the impact we want and that there is consistency throughout the duration of the project. Crisis at Christmas is innovative and achieves great things, we want you to be part of that.

The purpose of the role is to be the key on-site point of contact for volunteers, case managers, hotel staff and members of our security team. You will play a key role in ensuring Crisis at Christmas policies and procedures around volunteering, incident management, safeguarding and guest wellbeing and behaviour are being followed. You will ensure volunteers are supported with any issues, difficult conversations and incidents that may arise with our hotel guests.

You will be responsible for escalating any serious concerns or issues to the Guest services manager, Head of Christmas and on-call managers during the Christmas period who will all be able to provide advice and guidance for any issues you may encounter on site.

To be considered for the role you must be able to be on site at the hotel in London during the Christmas period. This will include working on Bank Holidays and weekends.  

To ensure that the needs of the women we support are met in a safe and supportive environment, this post is open to applications from women only. We are committed to building a diverse and inclusive team and welcome applications from women of all backgrounds, including trans women.   

Experience required 

• Previous experience managing or working intensively in services for women, ideally in a hostel or accommodation environment in the homelessness or related sector.
• Experience working with and supporting women with multiple and complex needs.
• A good understanding of the issues faced by women experiencing homelessness.
• Ability and confidence to consult and use own initiatives to manage risk and make appropriate decisions in complex situations.
• Experience of holding high quality briefings and debriefs with multiple different audiences.
• Ability to build and manage effective working relationships with multiple different stakeholders from a range of backgrounds.
• Excellent interpersonal skills and ability to communicate effectively and confidently with a wide range of audiences.

Shifts

You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final payslip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.

Applications close on Sunday 2 Nov at midnight

Are you a policy or campaigns leader who wants to drive real-world change?

Do you want to use your advocacy and communications skills to challenge injustice and amplify excluded voices?

At HCT, we know healthcare should work for everyone – but too often, it doesn’t. We’ve proven what’s possible: our work on hepatitis C has transformed services nationally, and we’re expanding into cancer prevention, harm reduction, needle exchange, and many other areas. We’re also at the forefront of the fight for justice for those affected by the Infected Blood scandal.

We’re looking for someone who can bring creativity, confidence, and passion to help us shift policy and public attitudes, amplify the voices of marginalised communities, and hold government to account. This is a pivotal moment for us organisationally as we seek to drive major change for the communities we work with, from drug policy to criminal justice to infected blood. The successful candidate will have excellent partnership-building skills across Government, VCS, NHS and Whitehall; have a strong focus on social justice; and have a real belief in the power of working closely with communities.

As Head of Policy & Advocacy, you will:

• Lead bold campaigns that influence government, shift public debate, and secure justice for excluded communities, including those affected by the Infected Blood scandal.
• Champion health equity: keeping hepatitis C elimination, harm reduction, and wider inclusion health issues firmly on the national agenda.
• Amplify lived experience by ensuring our campaigns, media work, and policy influencing are shaped by and centred on the voices of our teams and communities.
• Build power through partnerships: working with partner charities, health leaders, and campaigners to push for systemic change.
• Shape and oversee communications: from press engagement to social media — making sure our messages cut through and inspire action.
• Guide and support colleagues: line managing our Senior Policy & Campaigns Officer and playing an active role in our senior management team.

You’ll be someone who:

• Has experience influencing policy and shifting narratives – whether through campaigns, communications, advocacy, or all three.
• Knows how to build coalitions and partnerships, and can navigate Westminster, Whitehall, and beyond.
• Can work strategically and independently, spotting opportunities and acting on them.
• Is motivated by justice, equality, and creating a fairer future.
• Brings excellent communication skills – from crafting persuasive messages to building great relationships.
• Understands the value of evidence, but also the power of storytelling and lived experience in driving change.

This role offers real autonomy: you’ll have the space to shape our influencing and communications work, backed by a committed team and a growing organisation ready to amplify your impact.

About The Hepatitis C Trust

The Hepatitis C Trust (HCT) work with people who face severe health inequalities, including people who have hepatitis C and other health needs. With almost 500 staff and volunteers, we are the biggest lived experience organisation working in Inclusion Health in the UK. Our teams work in every community NHS area and in every prison in England, conducting outreach and providing a link between NHS services and the people they struggle to engage. We also work in parts of Scotland and Wales.

We are a leading part of the UK programmes to eliminate viral hepatitis, and we work with national and international partners to strengthen global elimination. We have a growing voice across Inclusion Health. And we are a core participant within the UK Infected Blood Inquiry, working closely with the communities affected, the Government and the NHS to ensure the Inquiry recommendations are implemented and everyone impacted receives long-overdue justice. 

We offer excellent staff support, generous annual leave and a range of employee benefits. We are a Living Wage and Flexible Working employer, and a signatory to the Race at Work Charter.  

The Woodland Trust is looking for a Volunteer Development Officer in our North region to deliver on the volunteering strategy for the Woodland Trust and Northern England region, that connects to the Trust strategy whilst responds to regional need, adapts to the changing trends in volunteering, and maximises opportunities for volunteers to add value to our work.

The Role: 
•    The role will support compliance including record keeping, induction and training, as well as develop new opportunities based on regional priorities and deliver a range of communication and face to face activities to create a safe and positive volunteering experience.
•    You will run a range of activity to develop effective communication methods including writing articles, delivering events, supporting peer to peer support and shared learning so volunteers are engaged and feel valued.  
•    You are responsible for being the link between the National Volunteering Team and regional volunteer managers to ensure that managers feel supported and volunteers have a meaningful, safe and enjoyable experience. 
•    You will lead on regional recruitment of existing and new roles, in line with regional priorities to ensure volunteer roles are appropriate and support the needs of the Woodland Trust. 
•    This role is based in Northern England and will require the successful candidate to travel around the region.
•    This role will require an enhanced DBS check as part of our pre-employment checks.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following experience:
•    Working with volunteers and volunteer managers including recruitment, training and managing volunteers with positive outcomes.
•    Working across a range of teams at a regional level to support existing and develop new volunteering opportunities, ensuring the support of volunteering to undertake activities in a positive, fun and safe way. 
•    Developing new volunteering opportunities in line with regional and national strategies.
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know how to deliver effective events including promotion, risk assessments for indoor and outdoor environments.
•    Strong communication skills, both written and verbally being able to liaise with internal and external stakeholders, especially volunteers using a variety of methods to suite the audience. 
•    This role does require regular travel around the North region. A full clean UK driving licence is required. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First Stage Interviews will be held via Microsoft Teams w/c 27th October 2025.

Head of Income Generation and Marketing

• FTE £37- £42k dependant on experience.

• 35 hours a week (flexible for right candidate).

• Home based with travel for events and meetings.

The PDA Society is looking to recruit its first ever Head of role and we believe the right person could be transformative for our organisation. We are a small charity that makes a big impact – and we are excited to recruit someone who is hands on, pragmatic and experienced in raising income onto our team.

We are looking for a goal oriented, entrepreneurial individual who can help us maximise our fundraised and earned income through effective relationships and online communications. Over the next three years, we must significantly expand our free services and support offers for the people who most need them – and this role will be entrusted with ensuring we can afford to do that.

You will be part of a fast moving, high performing team who are determined to make a difference. This is a small organisation where senior team members do as well as plan. So while you’ll be setting direction and leading strategy, you’ll also be rolling your sleeves up and delivering directly alongside colleagues. You’ll be supported by a small communications team and a small budget to commission trust applications, and you’ll hold responsibility for maintaining trust funder relationships and ensuring reporting is timely and accurate.

If you have provable experience in growing income in a small charity or training organisation, are excited by growth, and want to make a difference to some of the most underserved disabled people in the UK this could be the job for you.

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

APPLICANTS MUST LIVE WITHIN OR CLOSE TO THE MERSEY CATCHMENT – APPLICATIONS FROM OUTSIDE THIS AREA CANNOT BE CONSIDERED.

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT.
• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance.
• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives.
• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team.
• Provide financial insight and analysis to support strategic decision-making and long-term planning.
• Support the development and implementation of organisational policies and procedures to ensure good governance.
• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making.
• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation.
• Oversee all payments, manage cash flow, income and claims.
• Support financial planning for grant funding applications to support delivery of our objectives.
• Line management of the Administration Officer.
• Renew the annual insurance policy ensuring adequate cover and value for money.
• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports).
• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy.
• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them.
• Fulfil duties as assigned by the Chief Executive Officer.
• Any other reasonable duties as required by MRT.

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions. 

Candidate profile

Essential

• A financial control and reporting background, qualification or qualified by experience. 
• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations.
• Experience of financial and management reporting within a small to medium-sized organisation.
• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission.
• Experience of cash flow forecasting.
• Familiarity with Xero financial and project management software (or similar).
• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff.
• Aptitude in problem-solving.
• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail.
• Ability to work flexibly across the working week when necessary.
• Ability to prioritise and plan activities to meet strict deadlines.
• Excellent literacy, numeracy and report-writing skills.
• Excellent presentation and communication skills.
• Strong negotiation and influencing skills.
• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems).
• A reliable team player with good attendance and work performance.
• Ability to set performance objectives and ensure these are achieved.
• Excellent organisational / admin skills and attention to detail.

Desirable

• Experience in financial planning for funding applications.
• Experience of working in the charity or not for profit sector.
• Understanding of small-scale charitable trading.
• Experience of commercial contract management.
• Experience of managing an IT service provider.
• Knowledge of the Mersey Catchment.
• Good network of contacts in the sector. 

General notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This position will from time to time require work during some evenings, weekends and public holidays to meet the needs of the post. A time-off in lieu system is operated by the Trust.
• We will also require the successfully applicant to undergo a basic DBS check and provide satisfactory references from previous employers.

Job Title: Gardener Project Officer for Young Marketeers Plymouth

Position Type: Freelance

Reports to: Project Coordinator

Based at: Home-working and at schools in Plymouth

Working Hours: 14 days @ £165 per day from February – July (£2,310) plus 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1,100)

Contract: Temporary

Job Purpose

· To manage the delivery of Young Marketeers in Plymouth in four primary schools

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Young Marketeers

This much-loved programme was started in London in 2012. It is now running in 16 cities across England and is funded by the National Lottery Community Fund for three years.  The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives.  Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall.  Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!

Key Tasks include:

· Assist with recruitment of four schools to take part in Young Marketeers

· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project

· Build and support relationships with contacts in partner organisations

· Schedule, organise and deliver

o One assembly in each school

o Two food growing sessions in each school

o One market trader training session in each school

o Market Day in the city centre in July for all schools

· Maintain accurate records relating to the programme

• Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
• Take photos of workshops and events where possible
• Keep Project Coordinator fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Maintain the ethos of the charity and positively promote our work at all times

Person specification

Essential  

· Experience of delivering food growing sessions to children

· Knowledge of fruit and vegetable growing

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Experience of building relationships with partner organisations and individuals 

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable  

· Experience of working for a charity or not for profit organisation

· Experience of working in primary schools and engaging children

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The International Programmes Department (IPD) is a busy, multi-functional team at the heart of the work of Muslim Aid in the UK and internationally. 

The Global Programmes Assistant reports directly to the Global Programmes Manager and will primarily be responsible for providing support functions to the International Programmes team. The role requires excellent organisational, teamwork and numeracy skills, to work with key stakeholders to ensure an effective, efficient and quality delivery of development and emergency response programmes.

The Global Programmes Assistant also supports the administrative work of the department, including the preparation and tracking of project payments, and maintaining partner due diligence records.

About the Role:

1. Provide programme and administrative assistance to Country Programmes and Programmes Partnerships teams as required including support with the development and production of project proposals.
2. Responsible for updating and maintaining the Project Tracker and SharePoint site.
3. Maintain soft (and if required hard copies of) programme files, provide filing assistance to the team and support archiving.
4. Ensure the timely submission of quarterly and completion reports, and support the review of seasonal and small-medium project reports as delegated by Country Programmes and Programmes Partnerships teams
5. Maintain and review the report supporting documents including field reports, financial evidence, centrally agreed documents, media and case studies.
6. Support the development of IPD wide administrative systems.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

To be successful in this role, you will need:

1. Previous experience of working within a Programme Support/administrative role.
2. Experience of working with budgets and/or processing payments.
3. Excellent communication and interpersonal skills with the ability to liaise with a variety of stakeholders and employees at all levels.
4. High degree of organisational and time management skills.
5. Proficiency in Microsoft Office applications and the ability to learn and utilise any software adopted by Muslim Aid.
6. Ability to work under pressure, be proactive and work on own initiative. 

Why you should apply:

Join Muslim Aid as a Global Programmes Assistant and support impactful humanitarian and development projects worldwide. Working closely with the Global Programmes Manager, you will ensure effective project delivery, quality standards, and create engaging content from our successes for stakeholders. If you’re organised, detail-oriented, and passionate about programme support, apply now to help drive global change!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 privilege days 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

About Southwark Charities

With a history of over 400 years, Southwark Charities provides affordable housing giving older people the opportunity to live independently in a safe, secure, and supportive environment. We also provide grant funding to a wide range of community organisations and charities working with older people in Southwark. We have a thriving membership programme to help enrich older people’s lives, support their health and well-being and tackle isolation.

Due to our prudent financial management our investments and varied income portfolio yields an annual operating budget of £1.9 million each year. Of this, we distribute around £500,000 in grants, a figure set to increase to approximately £1 million by 2029. In addition, we pay modest annual grants to around 200 individual members and organise a wide range of activities—such as theatre outings, day trips, and community events—for both almshouse residents and our wider membership community.

On completion of our new almshouse we will be providing affordable office space for like-minded organisations.

We are proud of our long history of service to Southwark’s older people and are committed to ensuring our organisation is well positioned to meet future challenges, including property expansion, increased grant-making, and a growing programme of resident and community engagement.

Our organisation currently employs a small but dedicated team of four:

• Clerk/Chief Executive (FT) – due to retire in November 2028.
• Operations Manager (FT) – appointed three years ago to free up the Clerk so they could oversee a major building programme.
• Grants Officer (FT) – currently manages ~£500k in grant giving (expected to rise to ~£1m by 2029) and provides administrative support to another charity.
• Membership Officer (0.8 FTE) – supports and organises activities for ~250 local people.

In the coming years, we face several organisational changes:

• Leadership transition with the retirement of the CEO (2028).
• Expansion of our property portfolio by 30 additional units on completion of a major works project, with the potential of a further site of 18 homes coming into our management and the rental of affordable office space.
• A possible second redevelopment of an existing site
• Growth in our grant-making capacity (from £500k to ~£1m annually).
• Expansion of membership support, resident engagement, and facility management responsibilities.

Objectives

We seek to engage an HR consultant to provide advice and proposals on the following:

1. Staffing Structure Review
   • Assess the current organisational structure and workforce capacity.
   • Review roles and functions through one-to-one interviews for clarity, overlap, and efficiency.
   • Benchmark against similar organisations.
2. Skills Audit
   • Identify current skills, gaps, and training needs across the team.
   • Recommend professional development opportunities.
3. Future Planning
   • Develop short-term (2025–2027) and medium-term (2028 onwards) staffing models.
   • Provide options for succession planning, particularly in light of the CEO’s planned departure.
   • Advise on HR implications of property & services expansion, increased grant-giving, and membership growth.
4. Practical Options & Recommendations
   • Present at least 2–3 structural options with cost implications.
   • Improvements to HR processes and systems
   • Any potential risks, concerns or obstacles and solutions to overcome them
   • Suggest phased implementation plans to align with organisational growth.

Deliverables

• Written report with analysis, skills audit results, and recommended structures (short-term and medium-term).
• Presentation to Board/Leadership team to discuss findings and options.
• Optional: Ongoing advisory support during implementation phase (to be agreed separately).

Timescale

• Initial engagement: 2025–2027 (review and preparation).

With a possible

• Phase two: 2028 (CEO transition, scaling of operations).

Consultant Profile

We are seeking an HR consultant (or consultancy) with:

• Experience in the non-profit, community housing, or grant-giving sectors, desirable but not essential.
• Demonstrated expertise in workforce planning, succession planning, and organisational design.
• Strong understanding of governance and operational needs of small-to-medium charities.

We would welcome an outline of your approach, proposed fee structure, and relevant experience.

How to Respond

Interested consultants are asked to have an informal discussion with our Chair, before submission of any proposal. Proposals should be no more than 10 pages and emailed by 22nd October outlining:

• Your approach and methodology.
• Relevant experience and case studies.
• A proposed work plan with timelines.
• Fee structure (day rates or project fees)

Indicative timetable:

Approval of brief 29th September:

Opportunity advertised closing date: 1st – 22nd October

Shortlisting: By 24th October

Interviews: Week commencing 27th October

Due diligence and reference checks completed by: 31st October

Contract starts: 3rd November

Draft report: 20th November

Final Report/Presentation to Board – 27th November

Role purpose

RISE strives for a world where people , including children and young people, can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people , including children and young people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people , including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
 

With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future, both in the community and in custody.

The main purpose of this role is to support and assist Facilitators, Advanced Practitioner,  Responsible Officers and Service managers  in the administration of the Domestic Abuse contracts delivery by co-ordinating project resources such as people and equipment. The post holder will also be responsible for maintaining information systems linked to specific DA contracts.
 

Key duties and accountabilities

• To undertake a range of administrative duties, including log on cases, tracking and issuing documents to clients.
• Be adept in managing a new client based system.
• Working closely with practitioners to facilitate and schedule service users onto courses or appointments or chasing information.
• Drafting documentation where appropriate under direction from the Service Manager.
• Communicate with referrers, specifically social workers, mental health provoiders.
• Maintaining excellent filing and records of case files to ensure effective recording on attendance and completion of courses.
• Ensure the team has excellent administrative support across all projects.
• Help manage communications both within the project team and between the project teams and project delivery partners.
• To ensure that all contractual information is recorded, updated and accessible.
• Work with  Team leader and Service Manager and practitioners to support the scheduling of and take the initiative/decisions of assigning service users to relevant groups/1-2-1 sessions based on outcome of assessment.
• Keep any relevant records for audit compliance.
• Collate information and complete the monthly/quarterly KPI data reports required by commissioning partner as stated within each individual contract.
•  Provide excellent customer service and be the first point of contact for telephone communication for our commissioning partners, service users and families and transfer enquiry to appropriate staff member if unable to resolve query themselves.
• Be solution focused and able to troubleshoot.
• Collate and analyse statistical information.
• Prepare and present management information as requested by Service Manager.
• Prepare reports and provide performance information to inform decision making.
• Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).

General tasks:

• Develop excellent relationships with customers and respond positively to their needs.
• Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

 Confidentiality and Information Security

• Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
• Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

• RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .
• RISE is committed to keeping children, young people  and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children , young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people  and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Willing to understand and oversee other projects.

Essential Experience, Knowledge & Skills

• Excellent prioritisation skills.
• Good written and verbal skills
• Excellent attention to detail.
• Ability to manage conflicting demands and meet deadlines.
• Ability to work on own initiative.
• Ability to stay calm under pressure.
• A methodical and thorough approach to work.
• Approachable, proficient and a good team player.
• Strong organizational, grammar and communication skills.
• Ability to compile data and reports.
• Ability to collate information and present in relevant format.
• Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
• A proactive approach to problem solving.
• Data analysis skills.
•  A strong administrative skill set.
•  Accurate data management and input at high volume, paperwork checks and claim checks.
• Competent liaising with a range of external stakeholders including senior management.
•  A background in administration and proven experience of providing proactive administrative support.
• The ability to work with minimum supervision as part of a small internal team.  
• Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.

Essential Qualifications

• Good general level of education including Math's and English to GCSE Level.
   

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.

EA to CEO

Executive Assistant
Reporting to CEO
Florence Nightingale Foundation
London/Hybrid with 2-3 days a week in the office in SE1 1SZ
Full time (35 hours per week) with flexible working
Permanent
Salary £39,898
Excellent benefits including annual leave allowance starting at 27 days, pay progression scheme, flexible and hybrid working, employer pension contribution, death in service policy, personal and professional development opportunities, and Employee Assistance Programme

Are you proactive, highly organised, with a positive can-do attitude and a sharp eye for detail looking for a new role at the heart of a small, dedicated team making a real difference? You will thrive in a role where no two days are the same providing support to the Executive Team at Florence Nightingale Foundation.

Charity People are delighted to be working with Florence Nightingale Foundation (FNF), a UK-based charity that supports nurses and midwives to promote health, improve care and save lives, to recruit an Executive Assistant.

Inspired by the work of Florence Nightingale, FNF is a voice for the nursing and midwifery profession and is expanding to reach one million nurses and midwives by 2027: enabling nurses and midwives to connect, lead, and influence healthcare.

FNF’s focus is on improving health, clinical outcomes and patient experience, through building nursing and midwifery leadership capacity and capability. They do this by enabling nurses and midwives to access leadership development opportunities, both in the UK and overseas, tailored to the participants’ needs.

The Executive Assistant (EA) will provide high-level administrative and governance support to the CEO, Executive Team, Board Chair, and Board of Trustees. This role is pivotal in ensuring the smooth operation of board and committee functions, executive communications, and internal coordination across the organisation. The EA will also play a proactive role in improving organisational processes and supporting priority areas as needed.

This is a hands-on role in a small but ambitious charity, ideal for someone who’s willing to get stuck in, take initiative, and bring structure and calm to a busy leadership team. You’ll be a trusted partner, helping to manage schedules, coordinate meetings, prepare documents, and ensure everything runs smoothly behind the scenes.

Key responsibilities

* Executive Support: Provide proactive support to the CEO, Executive Team, and Board Chair, manage emails, calendars, and meeting requests, coordinate travel, accommodation, and itineraries, and prepare presentations, reports, and briefings.
* Board & Committee Support: Organise Board, AGM, and committee meetings, preparing and distribute agendas, papers, and minutes, attend meetings to take accurate minutes and follow up on actions, support scheduling and management of Board and CEO appraisals, and assist with induction and training for Board members.
* Governance & Compliance: Ensure compliance with statutory requirements (e.g. Companies House, Charity Commission), maintain accurate governance records, and support adherence to governance best practices and regulatory standards.
* Board Development & Stakeholder Engagement: Support Board development including inductions, and training, educate senior management on Board roles and expectations, maintain effective stakeholder relationships with Chair and CEO.
* Organisational Improvement: Identify and support improvements to processes and systems, assist with priority projects and cross-organisational initiatives, provide flexible support across teams and departments

The EA will have proven experience supporting senior executives and Boards, ideally in the charity or non-profit sector. You will be able to demonstrate a strong understanding of governance, compliance, and charity regulations, as well as familiarity with relevant regulations, including GDPR. You will have excellent organisational and communication skills, with high attention to detail and accuracy. You will be professional and demonstrate discretion and diplomacy in handling sensitive information. You will have strong time management and prioritisation skills with the ability to manage multiple priorities independently. You will be able to build effective relationships with stakeholders at all levels and will be proactive and solution-focused in your approach.

If you have these skills, combined with experience supporting senior executives, and you are excited by this opportunity, we would be delighted to hear from you.

How to apply

Please share an up-to-date version of your CV via the link below. Jen D’Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 9am on Wednesday 15 October with interviews scheduled for Wednesday 22 October (first stage, online) and Monday 27 October (second stage, in person).

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.