Supporter Services Administrator Jobs in London, Greater London

This is an exciting opportunity to join our friendly Healthwatch Redbridge team as we advance to the next phase of our work.

The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.

You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.

Main aims of the role:

• Work collaboratively with the Chief Executive Officer, HWR Board, Staff and Volunteers to develop print and digital communications and printed materials to support the work of Healthwatch and its outreach and engagement activities.

• Develop relationships with sector, national and local media

• Ensure a consistent brand and identity is maintained and support colleagues to ensure quality communications across all products and initiatives.

• Manage the HWR digital and print communications channels, such as enewsletters, social media and print newsletters. • Ensure and maintain the online/ Web presence of Healthwatch including Twitter and LinkedIn

• Secure local, regional and national press coverage of HWR work in a variety of publications.

• Support and sustain information, advice, and signposting services to ensure individuals are directed to appropriate health and social care services.

• Promote equality, diversity and inclusion by ensuring that communications are accessible to all segments of society.

• Publicise volunteer opportunities and their role in improving the delivery of health and social care services.

• Ensure compliance with Healthwatch England brand guidelines and protocols.

• Co-ordinate the design and production of press releases, information and promotional materials required by the team.

• Assist the CEO and the team with the production of reports as required.

• Review and monitor materials produced by other organisations and feedback areas of potential interest to the team.

• Provide general admin cover for the Healthwatch Redbridge office – answering telephones, dealing with general enquiries and visitors to the office.

Main activities of the role:

• Collate copy, edit content, design, and launch print reports on the work of Healthwatch.

• Collaborate with staff across Healthwatch to develop outstanding digital and print content for all HWR channels.

• Collate, develop, and manage content for the HWR website and ensure the website is kept up to date.

• Collate, develop, and manage content for Healthwatch email marketing.

• Manage the HWR social media presence with engaging content.

• Support the delivery of Healthwatch events and engagement programme.

• Monitor effectiveness and impact of all communications activities, making recommendations for change.

Please see attached PDF for full details.

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as one of our Ambassador Relations Executives, ensuring the team’s Ambassador Programme and its admin systems and records are kept accurately and to a high standard; helping the team to develop and project manage some of our high level public activations with UNICEF UK’s most significant Ambassadors and High Profile Supporters delivering towards organisational priorities. This role will focus on supporting priority projects within our department, working closely with wider internal teams. You will keep our dedicated web pages up to date, and deliver our quarterly e-newsletters.

Reporting to one of our Senior Managers, you will have:

· Experience of supporting a busy team within a Communications department, keeping and improving systems, procedures and project management, working on tight deadlines and managing conflicting priorities.

· Excellent communication skills to communicate persuasively to engage an audience they are seeking to influence.

· Experience in successfully developing high-profile relationships - translating organisational objectives into impactful Ambassador fronted activities.

· Motivation to role-model UNICEF UK’s Values: Putting children first, Inclusion and belonging, Finding solutions, Compassion, Mutual trust & respect and Collaboration.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, 24 May 2024.

Interview date: w/c 10th June 2024.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Location: Home or office (Scunthorpe, North Lincolnshire) working available. This role is available fully remotely.

Hours of work: This role is offered between 15 and 36.25 hours per week. This will be discussed with candidates at the interview.

Contract: This is a temporary position. Because of the uncertainty of the availability of funding, the Company cannot at this stage confirm exactly how long this will be for and cannot guarantee you any minimum or maximum period of employment.

*Candidates should be able to start as soon as possible and no later than 29 May 2024

About the role

The Welfare Scheme Assessor will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.

You’ll be an important and valued member of the team and, with the support of North Lincolnshire Citizens Advice, will be responsible for ensuring client focused outcomes are met in a pressurised environment.

You’ll be the first point of contact for residents applying for support from the welfare assistance scheme. You’ll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.

You’ll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt and manage cost of living increases.

You’ll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.

You’ll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support. 

What we offer our staff

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

• 24/7 - 365 telephone helpline
• LifeWorks online support website
• LifeWorks app
• 6 sessions of face to face counselling per issue – unlimited issues per annum
• Employee legal helpline
• Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
• Childcare and eldercare matching service
• Savings on everyday purchases and life events
• Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment

How to apply:

The recruitment process and how to apply You should submit:

1. A CV no longer than two pages
2. Cover letter detailing how your skills and experience will help you in the role. 

Applicants will be assessed and interviews offered on a rolling basis. 

BUSINESS ADMINISTRATION APPRENTICE - LEGACY PRODUCT OPERATIONS

Salary: £21,500 - £23,500 per annum

Reporting to: Senior Legacy Operations Manager

Department: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London with limited-flex (2 - 3 days per week in the office)

Closing date: Thursday 30 May 2024, 23:55

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

Cancer Research UK is the world's largest charity dedicated to beating all types of cancer. We now have an opportunity available in our Legacy Operations team to deliver administrative support, working with the wider Legacies Product team to deliver the fulfilment of our supporters' journey.

Alongside your day to day work you will be enrolled on the Corndel Futures Business Associate Diploma; this will develop the skills needed to deliver impact in your job role. It is a recognised professional qualification accredited by the Chartered Management Institute and all learners will be awarded a Level 3 Business Administration Associate Diploma upon completion of the course.

We're seeking an individual with good organisational skills and a strong attention to detail to join us on our Business Administration apprenticeship scheme. You'll play a vital role in ensuring a seamless supporter service for our Legacy based activity. Whilst administrative work experience is welcomed it is not a pre-requisite for this role, it's more about your potential and passion for the work we do at Cancer Research UK.

What will I be doing?

• Proactively using the apprenticeship programme to develop a broad business administration skill set and a working knowledge of legacy giving products and processes; management of digital data; communication and collaboration techniques; legal frameworks and organisational structures

• Proactively using the charity's learning and development programme to develop desired core operational and administration skills

• Working collaboratively across the various legacy product teams to support the delivery of the wider team

• Undertaking periods of protected learning (20% of time) to prepare for and meet apprenticeship standard requirements and end point assessment

• Demonstrating the use and application of new knowledge, skills and behaviours

• Ensuring equality and diversity is celebrated and considered as part of all decisions taken

• Being committed to Cancer Research UK's vision in beating cancer sooner.

What skills will I need?

• Confident user of Microsoft Office packages

• Confident written and verbal communication skills

• Well organised with the ability to manage and prioritise work and meet deadlines

• Strong attention to detail

• Demonstrates analytical and problem-solving skills

• Able to work effectively and flexibly as part of a team and autonomously

• Can interact effectively at all levels, with a wide range of colleagues

• Able to shadow colleagues and take in information.
  

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Am I eligible to apply?

• Candidates must not hold a qualification at same level or above in the same discipline as the apprenticeship

• Candidates must not be enrolled in full-time education at the start of the apprenticeship

• Candidates must not currently be participating in another apprenticeship programme or are not currently pursuing another qualification that is government funded.

• Do you have GSCE's in Maths & English (or equivalent) at Grade C/4 or above, or willing to complete this learning at the same time as your apprenticeship.

• Candidates must be 18 or over.
  

For a full list of eligibility criteria, please email .

Application process

Stage 1: Online application

Complete an online application form - you'll be asked to answer an application question and to upload your CV.

Please note, our application process is now anonymised. So please ensure you fill out all the required fields as well as uploading a CV, as they will be collected for use later in the process.

Stage 2: Audio Submission

If you are successful in the previous stage, you will be asked to complete an audio submission, answering competency-based questions. The questions will be emailed to you and you will have a few days to submit a response via an audio recording (no video required).

Stage 3: Final Interviews

If you are successful in the previous stage, you will then be invited to a face-to-face interview at our head office, with representatives from the team you are applying to the w/c 10 June.

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in South West London.  Jigsaw4u has experienced considerable growth and development over the past several years, and this new role has been identified by the Board of Trustees and Chief Executive Officer to support Jigsaw4u’s position and aspirations for the future.

As a member of our Senior Management Team (SMT), you will help to deliver and shape Jigsaw4u's vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to: 

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on children, young people and families affected by complex social and emotional difficulties.
• Work proactively and collaboratively to identify innovation and business improvement within the Service Management Team to define and agree Target Operating Models and oversee implementation and ongoing review.  Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SMT and deputise for the CEO as required.  Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests.  Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SMT you will be expected, with training and support, to take an active part in supporting the whole organisation.  Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

Listening Books is a charity that provides an excellent audiobook lending service to people whose illness, disability, learning or mental health difficulty, impacts on their ability to read the printed word. Our audiobook catalogue contains over 10,000 titles and we have a total reach of 100,000 members across the UK. We believe that books should be accessible to everyone.

We have a fantastic opportunity for the right candidate to join our small team to help grow Listening Books' reach. If you have excellent organisational and research skills, would like to expand your experience in the charity sector and are interested in representing a charity that supports anyone with a print impairment, then we would love to hear from you.

The successful candidate will provide administrative support to the charity, including answering the main telephone line, opening and processing post, booking couriers and obtaining permission to use members’ quotes in marketing materials.

They will undertake the retention of its sponsored and paying members, by contacting renewing individual and organisational members, with the intention of retaining as many as possible and encouraging their use of the audiobook service. 

They will also help increase referrals to our service, by building and developing relationships with local partner charities and other relevant organisations. They will allocate funding to eligible new and renewing sponsored members, helping to meet our funding requirements and expand the charity’s membership base. 

The role

The Operations Administrator will support the Ada Lovelace Institute in the management of processes relating to finance, human resources, grants, and information administration.

The role will build strong relationships with the Nuffield Foundation’s HR, Finance and IT functions to help ensure shared processes are administered. Additionally, the Operations Administrator will work closely with staff across Ada, making sure it is a collaborative and supportive place to work.

About you

You will have experience of previously working in administrative roles, and have knowledge of office systems and processes. You will enjoy working with teams and be comfortable of working with a range of people across multiple workstreams. You will have excellent organisational and planning skills, be comfortable juggling different tasks and be a confident communicator.

Above all you will be someone who is proactive, willing to 'muck in' when needed and be able to work in a collaborative and inclusive style.

For further information about the role, please click through to the vacancy listing on our website.

About us

The Ada Lovelace Institute is an independent research institute funded and incubated by the Nuffield Foundation since 2018. Our mission is to ensure data and artificial intelligence work for people and society. We do this by building evidence and fostering rigorous debate on how data and AI affect people and society. We recognise the power asymmetries that exist in ethical and legal debates around the development of data-driven technologies and seek to level those asymmetries by convening diverse voices and creating a shared understanding of the ethical issues arising from data and AI. Finally, we seek to define and inform good practice in the design and deployment of AI technologies.

The Institute has emerged as a leading independent voice on the ethical and societal impacts of data and AI. We have built relationships in the public, private and civil society sectors in the UK and internationally. Please find details of our work here.

Our research takes an interconnected approach to issues such as power, social justice, distributional impact and climate change (read our strategy to find out more), and our team have a wide range of expertise that cuts across policy, technology, academia, industry, law and human rights. We value diversity in background, skills, perspectives and life experiences. As part of the Nuffield Foundation, we are a small team with the practical support of an established organisation that cares for its employees.

How to apply

The closing date for applications is 09:30am (BST) on Monday 20th May 2024, with interviews scheduled to take place on the 30th and/or 31st May 2024.

We are committed to inclusive working practices and during the application process we commit to:

• As a Disability Confident employer, we will offer a guaranteed first stage interview for disabled candidates who meet the essential criteria for the role.
• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc.
• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required.

Our benefits package includes:

• 28 days (pro rated) annual leave entitlement (with the option to buy or sell leave).
• A salary exchange pension scheme that offers employer contributions of up to 11%.
• Life assurance scheme.
• Family leave policies that provide an enhanced level of pay.
• Cycle to work scheme and loans towards season tickets.
• Frequent opportunities for learning and development (including options for coaching and mentoring)
• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
• Staff peer groups and social networks. Staff peer groups and social networks.

Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.

The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.

We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.

What We Offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.

As a TEIO, you will;

• answer incoming calls, speaking to those affected by crime & manage a caseload
• make outgoing calls, assess needs and risks and action plan with callers
• work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
• liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Empower People to Live Fulfilling Lives:

Would you like to join a passionate team on a mission to revolutionise healthcare. This organisation invests in groundbreaking research, delivers exceptional services, and champions the needs of those they serve, creating a future filled with hope and possibility.

The Finance team is undergoing several transformative projects for 2024. These initiatives will streamline systems, processes, and support, ultimately creating a more effective and responsive experience.

Your Finance Systems Administrator Benefits Will Include:

• Work-Life Balance: Enjoy flexible hours, work environments, and practices that prioritise your well-being.
• Health & Wellbeing Support: Access confidential 24/7 assistance with mental health, legal, and financial matters through our Employee Assistance Programme, plus a cash plan.
• Growth & Development: Continuously learn and develop with comprehensive learning and personal development opportunities.
• Generous Time Off: Enjoy competitive annual leave with the option to buy or sell up to five days per year.
• Retirement Security: A pension plan and significant employer contribution (up to 10%).
• Financial Security: Feel secure with a Life Assurance plan worth four times your salary.

Your Daily Tasks Will Include:

• Maintaining and developing finance & procurement software systems.
• Configuring and setting up ERP systems.
• Managing user access and financial controls.
• Collaborating within the finance team to improve processes and improve systems.
• Monitoring system performance and ensuring data integrity.
• Designing reports and dashboards for decision-making.
• Providing end-user training on finance systems.
• Assisting with monthly reconciliations, resolution of control accounts, budgeting and forecasting and providing audit support

Skills and Experience Required:

• Experience in an accounting environment integrating systems.
• Advanced Excel skills and database understanding.
• Excellent communication and stakeholder management skills.
• Ability to identify solutions, understand needs, and adapt.
• Strong teamwork and problem-solving skills.
• Skills to simplify complex information for diverse audiences.
• Experience in working in a finance team.

Do you see yourself excelling in this role? If your skills and experience align with the job description, we encourage you to submit your CV without delay.

This is an opportunity for a talented Finance System Administrator to take their career to the next level. Professional development will take place in Chesterfield and may require occasional travel and overnight stays (all expenses paid).

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We're looking for 2 kind, compassionate and resilient support workers to join our Mile End Young People service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Shift work working a mixture of early, evenings and weekends.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Look Ahead Support Workers have the personal qualities required to manage these customer expectations alongside the responsibilities of their role. Day to day Support Worker activities include:

Building supportive, trusting relationships with customers and creating a positive atmosphere.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Supporting customers to set personalised goals in the form of a Support Plan.
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
Assisting in the recording and reporting of customer incidents.
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork.
Maximising referrals to ensure service capacity.

Please visit our website for a full job description

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

Essential:
Typical Support Worker Qualifications are NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

Desirable:
Sector related NVQ or equivalent

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Lambeth.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Lambeth Step Forward Recovery Cluster is an accommodation based service, set across Lambeth including hub sites situated in Brixton and West Norwood. The service provides care and support to over 60 customers living with enduring long term mental health. We also provide a service for two short-term post hospital discharge schemes for customers, who need support following hospital admission.

The role of our Support Worker play's a crucial role in fulfilling our customers expectations, making a positive difference and where appropriate supporting customers to step down to a lower level of support. Our Support Worker's are guided and mentored by 2 team leaders alongside a Contract Manager and as part of the team you will be developing and sustaining a good quality service to all our customers. An essential part of this role involves developing good partnership working with a range of professional's and maintaining excellent record keeping in line with our compliance management. More importantly, you will be required to oversee support planning, updating Risk Management Plans, and Keyworking. Applicants will need to be pro active and support our customers to enhance their lives.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Undertake key-working responsibilities for a caseload assigned by Management staff
- Meet customers regularly for support sessions, providing emotional and practical support
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
- Support customers to take care of their living environment, providing emotional and practical support to ensure customers enjoy a high quality accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Support customers to apply for benefits and manage their bills. Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
- Approachable and open to others
- Enjoy working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible in work roles
- Open to feedback and good insight into self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused and enjoys helping people
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).

As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; 

• You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. 

• You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families. 

• As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families. 

Essential requirements:

• Experience of supporting children and families; knowledge and understanding of their needs

• Good interpersonal skills and a positive team player

• Knowledge of safeguarding and the ability to supervise befriending volunteers

• A commitment to anti-discriminatory practice

• Ability to work using your own initiative

If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you! 

We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development. 

To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm. 

HSWKCHF is committed to Equality of Opportunity and Diversity. 

An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.

Interviews will be held the week beginning 3rd June in our Westminster office.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accmmodation for 15 women who have experienced homelessness and multiple disadvantage.
• The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
• In this role, you will provide direct support to all the women, as well as holding a small case load of residents who you will keywork. 
• You will work closely with support workers and the in-house psychologist.
• You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
• The post holder will undertake 8-hour shifts, normally Monday to Friday but with flexibility for weekend working, covering the hours 8am to 8pm. This is a 1 year fixed term contract.

Salary: £33,860

Closing Date: Sunday 9th June

Interview Date: Monday 17th June

Full job description can be found on our website

Our Benefits

• 30 days holiday plus bank holidays

• Generous training budget, plus an annual personal training budget

• Enhanced Sick Pay Policy

• Enhanced family friendly policies

• Day off for moving house

• Hybrid working (depending on role requirements)

• Pension – 5% Employer, 3% Employee

• Cycle to Work Scheme

• Season Ticket Loan

• Employee Assistance Programme

• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Here at Battersea, we are looking for someone to join our Finance & Corporate Services Team to provide comprehensive and proactive executive assistance to the Director and departmental functions across the Directorate.

The successful candidate would be responsible for providing effective EA support, convening and supporting committees and regular meetings across the directorate, supporting on strategic workstreams across the Directorate, and providing a range of administrative and co-ordination support to the Heads of the Finance & Corporate Services Teams including support for team projects.

We are looking for someone who has experience in a similar role with a demonstrable track record of inbox and diary management, administrative support to a Director across multiple functions, with a proven ability to manage the day-to-day operations of a busy office, prioritising a high-volume workload effectively and exercising a high degree of judgment, tact, and discretion at times working to deadlines.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 24th May 2024

Interview date(s): w/c 27th May 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.