New Era (Victim Support ) is looking for a full time Initial Response Officer (IR0) based in Staffordshire for a fixed term contract ending in March 2022. At present the role will be home based however once the re-opening of our offices the role will be based within either our Stoke or Stafford office.
Victim Support is looking for a full-time Victims' Initial Response Officer (IR0) based in Staffordshire for a fixed term contract ending in March 2022. The role is primarily Monday to Friday 9-5 but may require working hours outside this including Saturdays.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
New Era is the new holistic Domestic Abuse service operating across Staffordshire and Stoke on Trent, offering free and confidential support for victims, perpetrators and their families affected by domestic abuse.
The main duties of the role is to provide a high-quality, pro-active service to victims of domestic violence and abuse, and deliver a service to those at not deemed to currently be at high-risk, primarily focusing on victim/survivors aged 16+.
To be successful in the role you will have experience of direct service delivery to victims of domestic violence and those effected by domestic violence, and knowledge and understanding of the impact of domestic violence and abuse on victims and their children. You also need to show proven ability of self-managing a demanding caseload and the ability to keep accurate records and statistics.
VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A) and Essential. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
Position: HR Advisor (Training Lead)
Type: Part-time (21 hours per week), permanent
Location: MS National Centre, London (some remote working will be possible) – currently home-based
Salary: £19,963 - £22,703 per annum (FTE £33,273 - £37,839) plus excellent benefits
Salary Band: Band E, Level 2
Department: Human Resources
At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.
About this job
In this role, you’ll work closely with colleagues across the MS Society to deliver an efficient HR administration service, ensuring that all HR records are up to date and that contractual documentation is issued promptly, accurately and in compliance with current regulations.
As part of the HR Operations team, you’ll be the first point of contact on general administrative HR enquiries and you will have an important role in managing our HRIS system. You will be supporting our Learning and OD Manager in the design and delivery of our training for colleagues across the organisation.
Experience of working with an HRIS system previously, excellent organisational and time management skills and a strong attention to detail are essential.
We offer 27 days annual leave (excluding bank holidays), a travel loan and various other benefits such as supported developmental opportunities.
The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.
Part of this exciting transformation will include an office move from our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision.
Closing date: 9am on Wednesday 27th January
We are committed to promoting equality and diversity.
No agencies please.
Please note the deadline for submitting applications for this role is 23:59 on the closing date.
We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.
Supervisor Responsibilities:
We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:
• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.
As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.
Supervisor Requirements:
We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.
You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.
You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.
About Alzheimer’s Society:
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
Position: Dementia Advisor Supervisor (Telephone)
Location: Birmingham
Contract type: Permanent, Full Time
Hours: 35 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience)
Closing date: 31 January 2021
Interview date: 04 February 2021
You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.
My client, a leading charity providing essential support to some of the most vulnerable groups in our society now urgently requires an HR Adviser to join them for a fixed term period of 9 months.
As HR Adviser you will be responsible for managing and sustaining relationships with a range of managers, teams and external contacts and providing advice and support staff and managers in all areas of HR matters including, recruitment, employment, policy and procedures. You will also take the lead on HR casework and employee relations with regards to conduct, performance, grievance, TUPE, restructures and sickness absence. In addition you will support the Head of HR with the provision of timely and accurate information, reports and analysis, using the CIPHR HR Database.
To be considered you will require proven experience of working in a HR role at Advisor level or above and ideally already hold, or be studying towards CIPD Level 5 or equivalent qualification. You will require an up-to-date knowledge of relevant employment law and its practical application in the workplace and be able to find the right balance between upholding HR best practice and being understanding and sensitive to the difficult situations in which managers can find themselves. Practical experience of using IT packages including HR databases is also required.
Please note, an immediate start is required.
With over 17 years devoted to the business of recruitment, Morgan Law is a fast growing, market leading consultancy which prides itself on prov... Read more
The Role
DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.
We have new funding from MHCLG/PHE to increase support to people with substance use issues who are homeless or vulnerably housed. The aim of this specialist housing role is to lead on the recruitment, training, deployment and support/supervision of Peers in a range of placements across the housing and homelessness services including the new drug and alcohol tenancy support service as part of the MCHLG/PHE Rough Sleeper and drug and alcohol initiative.
If you would like an informal conversation about this role, please contact HR to arrange a call with Sam Wheeler.
How To Apply
Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to HR before Midday Friday 5th February 2021. For further information, please visit the DHI website.
DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness... Read more
The client requests no contact from agencies or media sales.
Your application answers will be reviewed blind to ensure fairness. Your responses will be randomised and the shortlisting panel will not see any details about you, including your CV. Your CV will only be seen after shortlisting if you have been invited to an interview.
Please note your application will be automatically rejected if you are not a qualified social worker.
We are recruiting talented Leadership Development Advisors to deliver 1-to-1 and group coaching sessions to Firstline Leaders (FLLs). We currently lack racial diversity in our coaching pool and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian and minority ethnic (BAME) backgrounds for these roles.
Job Description
Firstline is a tailored leadership development programme based on Frontline’s leadership capability framework and a carefully cultivated curriculum.
First line managers are the primary engine for championing reflective leadership practice and systemic change in social work.
Two ten-month cohorts run each year, the first starting in the spring, the second in autumn. The participant journey on the Firstline programme includes a number of residential leadership modules, workshops and extensive coaching by our Leadership Development Advisors.
Over 700,000 children in England rely on the support of social workers each year. These children and their families face some of the worst... Read more
Salary: London - £43,795 per annum + Excellent Benefits
Location: London
Contract: Permanent
The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford.
Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.
We’re looking for an adviser who will work directly to the chief executive and support the smooth running, intelligence sharing and decision making across the NHF. You will have both confident verbal communication skills and excellent written skills, with the opportunity to craft speeches and draft briefings for the chief executive on our vital work, ranging from ending homelessness to decarbonising the nation’s homes. By working with colleagues across the organisation you will ensure the chief executive is well briefed ahead of meetings with government, officials, stakeholders and members.
Excellent organisational and project management skills and abilities are also essential as you will be responsible for coordinating the business planning process and supporting the chief executive and Leadership Team in reporting our progress within the organisation and to members. Our members, housing associations, provide homes for around six million people. You will be required to put these members at the heart of the work you do, and support our ambitious vision – for a country where everyone can live in a quality home they can afford.
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
Closing date for applications: 25 January 2021
Interview date: 5 February 2021
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date
The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a pri... Read more
Job Title: Mental Health Crisis Support Worker
Salary: £13-£17/hour
Location: Safe Haven locations in Woking, Guildford and Aldershot
Ever wanted to be part of something NEW, something EXCITING, something really WORTHWHILE, that will CHANGE LIVES?
The purpose of the Safe Haven is to provide an alternative for people who are currently attending A&E when they suffer a mental health crisis. Additionally it provides a safety net for people who might otherwise get to crisis point. Experience of working with this client group is essential.
Catalyst is looking for individuals who are emotionally robust, flexible, willing to work as part of a team and show initiative in an occasionally challenging setting.
We are recruiting Bank Safe Haven Workers to cover shifts in Guildford, Aldershot and Woking
- Guildford: 6-11pm Monday to Sunday
- Aldershot: 6-11pm Monday to Sunday & 12.30-6pm weekends and Bank Holidays
- Woking: 6-11pm Monday to Sunday
We are also recruiting Safe Haven Workers for a 3-month pilot project in Woking
- Day shift: 8am-6pm Monday to Sunday
- Night shift: 10.30pm-8.30am Monday to Sunday
Key Activities:
- Risk assessing visitors attending in acute mental health crisis
- Utilise motivation interviewing techniques and active listening skills in order to support individuals
- Create safety plans for those experiencing suicidal ideation
- Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained
- Provide a continual assessment of a person’s needs regarding their mental health
- Work collaboratively with partner agency staff to ensure continuity of care
- Maintain an honest, robust, person centred and caring approach to the client group
- Attend external and internal meetings as required and as appropriate for the role and within contracted hours
- Signpost visitors to external methods of support
- Take part in ongoing training and development
Essential criteria:
- Robust professional boundaries
- Experience working in mental health field
- Sound working knowledge of Safeguarding legislation
- Experience operating within Information Governance guidelines
- Experience delivering person centred interventions relating to mental health
- Working knowledge of conducting dynamic risk assessments
- Ability to work collaboratively with partner agencies
Catalyst is a not for profit organisation providing mental health and drug and alcohol services for people in Surrey. We offer non-... Read more
The client requests no contact from agencies or media sales.
Programme Design and Impact Advisor
We are looking for a Programme Design and Impact Advisor to support the international efforts and the wider Sanctuary staff to identify, design and implement robust impactful international development programmes.
Position: Programme Design and Impact Advisor
Location: Sidmouth, Devon – an area of outstanding natural beauty. Flexibility on location will be considered for exceptional candidates
Hours: Full-time, 35 hours per week
Salary: £40,500
Contract: Permanent – Starting as soon as possible
Benefits: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.
Closing Date:Tuesday 9 February 2021
The Global Programme team plays a vital part in response to Donkeys in Global Need by supporting the development of integrated strategies and programmes of work based in three regions (Latin America and Caribbean, Africa and South Asia). These programmes address the welfare needs of working donkeys and supports the communities that rely on them to create sustainable changes to welfare. Alongside this, the charity also delivers with its partners, programmes that respond to acute need and work on resilience and disaster risk reduction programmes wherever it can alleviate suffering.
The Role
The Programme Design and Impact Advisor will lead the development and implementation of a results framework to monitor, evaluate and measure impact and capture learning. Working alongside UK and international staff and with partners, they will develop robust, evidence-based programmes. The role plays a pivotal part in embedding ways of working that allow the Sanctuary to deliver high quality programmes, measure its impact and be accountable at all times.
About You
As Programme Design and Impact Advisor, you must be able to demonstrate a track record of programme design and MEAL experience in international development or related discipline and a thorough understanding of the technical elements of robust and effective MEAL systems.
You will have:
- Experience of working with theory of change and/or comparable programme development tools
- Experience of designing robust MEAL frameworks for performance measurement and impact assessment (e.g. chain of impact, M&E plans, logical frameworks)
- Excellent communication, IT and organisational skills
- The ability to manage budgets and resources
- Experience of managing and motivating a team and individuals
A full driving licence is essential for carrying out this role.
If you feel you have the qualities, skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you!
In return…
You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide. Constantly working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”
The charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Programme, Programme Advisor, Programme and Impact Advisor, Programme and Impact, Impact, Impaction Officer, Impact Advisor, Programmes, Programme Designer, MEAL, Change, Change Management, Impact Evaluation.
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We at the Motor Neurone Disease (MND) Association have an exciting opportunity for a Supporter Information Officer to join and support our Major Donor and Corporate Fundraising Team at our national office in Moulton Park, Northampton.
Salary: c.£23,000 per annum plus benefits
Location: Northampton
Hours: Full time 37 hours per week
Contract Type: Permanent
About the role
You will help our high value fundraising teams to communicate with their supporters by producing fundraising and stewardship materials relating to our research programmes.
Working with the Head of Development and the Head of Research you will be responsible for collating and interpreting complex scientific information from our world-class research programmes for use in raising funds for and sharing progress and achievements for these programmes.
What are we looking for?
You will have an interest and ability to read, understand and interpret biomedical research, with the aptitude to help secure funding to drive our research programme and maintain long term relationships with our supporters.
Your key skills:
- Degree or relevant experience in science or bio-medical subject
- The ability to translate complex scientific information into compelling simple language for a diverse range of non-scientific audiences
- An excellent all-round communicator
- Build and maintain excellent relationships
- Able to work across teams, independently
- Project management
- Attention to detail
- Excellent digital skills and proficient in Microsoft Office
This role is currently based remotely due to the covid pandemic. In normal circumstances this role will based from our national office in Northampton where we operate an agile working environment with the flexibility to work from the office and home.
How to apply?
We would love to hear from you and encourage early applications.
If this sounds like the perfect opportunity for you, apply online now by submitting a supporting statement and CV.
About Us
We has been through some exciting changes - embracing agile working, introducing new technology and a recent move to a new, flexible office space.
These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.
The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.
Important Notices
Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.
Our selection process will be multi stage; this may include video call screening, psychometric assessments and competency based interview/s.
At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.
The Motor Neurone Disease Association is the only national charity in England, Wales and Northern Ireland focused on improving access to c... Read more
Family Independent Sexual Violence Advisor
WMRSASC has a vacancy for a Family Independent Sexual Violence Advisor on a one year fixed term contract with a 6 month probationary period (continuation subject to funding).
The successful candidate will need to have an understanding of the nature and impact of sexual violence and experience of working with this client group. They will be required to work within a multi-agency setting to provide a pro-active service to female and male adult supporters of sexual violence victims both within and outside of the criminal justice system to:
- Develop and deliver a non-therapeutic advocacy and support service to clients who are supporting a survivor of sexual violence.
- Deliver specialist sexual violence education resources using a range of facilitative styles and mediums on a one to one or group basis.
- Help clients to access the appropriate therapeutic interventions and develop their own support network.
- Where necessary provide emotional, practical and advocacy support through the criminal justice system.
- Consider and respond to child safeguarding issues when engaging with families, children and young people.
- Engage with families and develop and maintain a supportive and empowering relationship founded on mutual respect, trust and the strengths of families.
- Provide a voice for supporters enabling them to help ensure the best outcomes for the survivor they support.
- Provide information about the impacts of sexual violence and signposting to specialist support services.
- Contribute towards service development.
- Maintain a caseload and accurate electronic records.
- Participate in individual clinical supervision, appraisal sessions and team meetings.
- Facilitate group work.
The post is based in Worcestershire but the post holder may be required to support clients in Herefordshire and must have the ability to travel throughout both counties.
Ref: 96203
Laureus Sport for Good uses the power of sport to end violence, discrimination and disadvantage. Proving that sport can change the world.
Laureus is partnering with a high profile Swedish institutional donor and we are seeking an individual with knowledge and experience in capacity building of third-sector organisations along with a deep understanding of the sport for development sector, and key donors and stakeholders in Sweden.
The purpose of the post is:
Primary role
- to assess the need for organisational capacity-building support for selected Sport for Development organisations in Sweden working in the Sport for Development sector.
- Based on needs assessments and in agreement with and supported by Laureus’ Global team, to provide and/or facilitate bespoke support to each organisation in areas such as strategy and theory of change; monitoring, evaluation and learning; financial management and sustainability; safeguarding of children and vulnerable adults; governance.
- Utilising Laureus’ existing toolkits, to further develop, test and consolidate high-quality organisational capacity development tools that will allow Laureus to strengthen the support already delivered to grantees.
Secondary role
- to raise awareness of the partnership between Laureus and a high profile Swedish institutional donor
- build and facilitate relationships with other donors and key stakeholders in Sweden / Scandinavia to leverage resources for the Sport for Development sector in Sweden and globally.
- support the development of technical support business models
If you feel that you are perfectly suited for this post, please submit your CV and a Cover Letter, detailing your experience and suitability for this role and referencing the key tasks, roles and responsibilities as described in the Job Description.
Applicants can apply up until February 5th 2021. Interviews will be held throughout this period and the role may be offered before February 5th 2021.
Please apply online.
Our vision:
'Using the power of sport to end violence, discrimination and disadvantage. Proving that s... Read more
The client requests no contact from agencies or media sales.
Customer Relations Advisor
Base (Negotiable)
£18,408 - £19,539 per annum (pro-rata for part-time)
Part-Time/Full Time considered, Permanent.
Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join the Field Studies Council (FSC).
We now have exciting opportunities for Customer Relations Advisors who will Support the Sales & Marketing team to effectively manage enquiries for group reservations for FSC centres
From initial enquiry to deposit payment, you will support customers with relevant and accurate information about our products and facilities and follow up to close sales. You will be effectively managing FSC centre bookings to ensure a strong relationship is built up with customers, to include:
- Effectively managing communication with customers by email and telephone including timely follow-up to enquiries
- Ensuring that all customer enquiry and reservation information is updated on the sales database
To be successful in this key role you will have Minimum of five GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, Experience working in an administrative and/or customer service/sales role, Experience of dealing with customers via telephone and email as well as experience of using Customer Relationship Management (CRM) systems and databases.
Excellent oral and written communication skills, with the ability to communicate appropriately and effectively with others are a must with a professional, confident and polite telephone manner. We’re looking for people with the ability to work unsupervised and as part of a team, adhering to strict deadlines and accepting responsibility for your own performance.
As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.
Closing Date: 25th January 2021
Interview Date: 1st and 2nd February 2021
Field Studies Council, FSC, is an environmental education charity providing informative and enjoyable opportunities for people of all ages and ... Read more
The client requests no contact from agencies or media sales.
About the organisation
Triangle is a values-based Social Enterprise with a vision of a society in which people are enabled to thrive. We help homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working. We help to enable people to achieve their highest potential, by providing a suite of tools for promoting and measuring personal change called Outcomes Stars.
The Star has proved very popular and is now widely used in the UK by charities, social enterprises and local and health authorities in a wide range of fields including mental health, homelessness, vulnerable families and substance misuse. It is also being used internationally, with a particularly strong presence in Australia.
About the role
The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. The process of implementation can support positive organisational change, but needs time and appropriate attention.
Our Implementation Leads (Client Advisors) are a critical part of how we support clients, through building relationships, delivering training, supporting and practically helping clients to use the Star well.
Implementation Leads contribute to the achievement of our organisation’s outcomes below:
- Triangle’s clients are provided with advice and supported to make the best possible use of the Star:
- The Implementation Lead will train and support practitioners to use the Star effectively with their service users
- They will work with managers to encourage them to use the Star data, understand the service strengths and identify any need for improvements. They will advise service managers how to maintain quality use of the Star after delivering their training
- Where organisations choose to have internal ‘licensed trainers’ they are enabled to provide internal support for their colleagues:
- The Implementation Lead will help trainers access high quality training
- They will offer support to the trainers appropriate to their need and provided in a flexible way
- They will will help trainers access a range of resources to support their internal training
- Triangle is developing new products and approaches as it learns from its clients:
- The Implementation Lead will inform their Triangle colleagues on how clients are using the Star and the learning is achieved
- They will contribute new ideas and support the development of new training, approaches and tools
- Triangle is developing as a Social Enterprise:
- The Implementation Lead will build positive relationships with clients creating opportunities to further develop the use of the Star, form partnerships and collaborate on new resources
- They will take an active part in marketing the Outcomes Star by representing Triangle at conferences, webinars and other events to share our mission and values with others in the sectors
Main tasks
1. The Implementation Lead will hold a caseload of clients and support these clients to implement the Star effectively through:
- Initial contact with clients
- Putting together the best mix of training, support etc in an initial costed quote/proposal
- Delivering training, both remotely and face to face, to the extent that this is permitted and safe, or coordinating others to do so
- Developing ongoing relationships with clients where they welcome this, including:
- Reviewing implementation options and plans
- Using our other tools to support clients implement the Star well throughout their organisation
- Helping clients make the most of data they generate
- Providing ongoing support and keeping in touch
- Liaising with other Triangle staff to ensure that our clients experience a coordinated and consistent approach
- In conjunction with the training team:
- Delivering training to clients including the Core Course, Licensed Trainer Course and other sessions as agreed
- Providing flexible support to licensed trainers through development days, email, phone, virtual meetings
- Contributing to the development of new courses and resources
- Responding to new enquiries by phone and email. Delivering presentations about the Star, as needed, both in person and online using Zoom and other relevant platforms
- Where applicable, supporting clients to set up and use our accessible web application - the Star Online - in coordination with the Star Online help desk
- Supporting Triangle colleagues with specific projects related to using the Star in practice
- Taking an active part in telling people about the Star and supporting broader dissemination of information to potential clients
- Supporting the development of new Stars taking a lead on client relationships and implementation
- Identifying and sharing opportunities for improving what we do, for new business, new Stars etc
- Contributing to development of new internal systems, training and approaches and other tasks as needed
- Keeping records of interactions with clients up to date and accurate on Salesforce, our client relationship management system
Person Specification
Essential
- Practice experience in one of the main service sectors where the Star is widely used, for example; family and children’s services, mental health, homelessness or employability
- Consultancy, account management or client based experience, preferably including supporting organisations through change
- Able to make clear and engaging presentations
- Clear and effective communication and interpersonal skills with staff working at all levels of an organisation
- Experience, qualifications and/or skills in delivering training
- Ability to work well both independently and as part of a team
- Be organised and able to prioritise competing pressures
- Ability to learn quickly and contribute to others learning
- Commitment to delivering a high quality service
- Track record of being responsive to needs and as a problem solver
- Good IT skills and able to keep on top of emails and work on the move
Desirable
- Experience of using the Outcomes Star from a management or practitioner perspective
- Ability to put together proposals for clients
- Interest and experience in using outcomes data to promote organisational change
Triangle is committed to supporting staff to reach their highest potential and there may be opportunities for development as the organisation continues to grow.
Location
Implementation Leads are expected to work from home and to travel throughout their region (London and Central/East England) as required.
As our clients are located across the country, there is a requirement for our staff to travel to deliver training and meet face to face, once this is permitted again and safe in the context of the Covid-19 pandemic. All travel expenses are paid for and we have a policy around travel, TOIL and flexible working.
The extent of travel varies depending on demand for training, client face to face and internal meetings. We endeavour to use trainers who live nearest to clients and have the benefit of our regional approach but there is an expectation that the post holder will be able to travel around their region with occasional overnight stays. We also deliver training remotely due to physical distancing measures.
Reporting to: Triangle Implementation Manager
Terms and Conditions
We are recruiting for one permanent role. We welcome applicants who wish to work between 28-35 hours per week.
Salary and Benefits
- The annual salary is £33,620 (full-time)
- Laptop and mobile phone provided for work purposes
- Generous pension scheme, flexible working arrangements, employee assistance programme, cycle to work scheme
- 25 days’ annual leave plus bank holidays (pro-rated for part-time)
Deadline for applicants: Monday 8th February, 12pm
Interview to be arranged on 1st, 2nd and 4th March using Zoom.
STRICTLY NO AGENCIES
The client requests no contact from agencies or media sales.
Locum Support Manager
You will be responsible for supporting and deploying locum staff across LCH including overseeing advertising, onboarding and day to day support.
You will also provide other office support with IT, phones and general administration.
Responsibilities
• To provide efficient and effective locum management.
• To be first point of contact for locums responding directly or signposting as appropriate.
• To manage the onboarding process for new locums.
• To manage a central booking system for locums in liaison with project managers.
• To liaise with payroll as required.
• To update the information systems, producing data to contribute to management reports.
• To facilitate the provision of regular supervision and appraisals to locums and ensure managers evidence this by completing supervision/appraisal forms and uploaded onto HR database.
• To arrange and support learning and development for locums and evidence this on HR database.
Requirements:
• Excellent written and verbal communication skills.
• Good IT skills, including experience of using Word, Outlook, Excel and PowerPoint.
• Ability to meet deadlines and to work accurately with attention to detail.
• Good understanding of effective people management.
• Willingness to work proactively within a team setting, helping others, sharing knowledge and ideas, and a willingness to listen to and learn from work colleagues.
• Ability to work under own initiative and make decisions within the framework of the line management system.
• A commitment to promoting Equal Opportunities and to valuing diversity which will include being willing to relate positively to people from diverse backgrounds.
• Willingness to work flexibly, including at other sites when necessary to meet the needs of the service.
About London Cyrenians Housing:
London Cyrenians has been providing accommodation based support in London for fifty years. We work with some of the capitals most disadvantaged citizens inclusding people who may be homeless, have a learning disability or a mental health need. Our aim is to provide a safe and secure environment to help people recover and maximise their potential. Cyrenians services place people at the heart of their communities and help them to develop the skills to live independent lives in the way they choose. Cyrenians work with local people in an environment that promotes and embraces diversity and the differences that make people individuals.
Our service users have often had previous experiences of disadvantage, prejudice and discrimination. We ensure that we work with everyone in a way that respects and promotes choice, privacy and dignity.
Location: London
Job type: Part Time, Permanent, 17.5 hours per week
Salary: £21,600-£24,000 per annum, pro-rata
You may have experience of the following: Locum Coordinator, HR Coordinator, HR Assistant, HR Advisor, Charity, Charities, NFP, Not for Profit, etc.
Ref: 96048