120 Supporter services advisor jobs

We are looking for a Housing and Destitution Caseworker to join our small, impactful team and provide or co-ordinate advice on welfare and housing issues to migrants. 

ABOUT US

Hackney Migrant Centre (HMC) is a community-based charity providing free legal advice, casework support and holistic support services to refugees, asylum seekers and vulnerable migrants.

Approximately 50% of the people we support are homeless, and many are experiencing destitution due to precarious immigration status, the No Recourse to Public Funds (NRPF) restriction or whilst living undocumented in the UK. HMC’s work is informed by our vision of a UK where no one is forced into destitution, exploitation, or vulnerability because of their immigration status.

HMC is currently a small team of 7 employees, including a CEO, Community Manager, Immigration Team Manager, Immigration Caseworker and Access to Justice Coordinator, and an Administrative Support Officer alongside a larger team of up to 60 volunteers.

ABOUT OUR SERVICES

We are based in our office in Stoke Newington, where we provide immigration advice & representation and our housing advice and casework support services. We also offer regular community sessions in a local venue on the 2nd and 4th Wednesday of every month. We call these sessions our ‘Wednesday Service’. The Wednesday Service has historically been the heart and soul of HMC, and it continues to play a key role in our service delivery, accessibility and community presence.

Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming and accessible space for:

• Legal advice appointments with HMC advisors and external specialist partners

• Casework appointments with staff and specialist volunteers

• Holistic advocacy appointments delivered by our volunteers

Our team supports an average of 350 people across all our service areas.

ABOUT THE ROLE

The Housing and Destitution Caseworker will provide or co-ordinate advice on welfare and housing issues to migrants. This will include people visiting the Wednesday Service or referred by the Immigration Team. The post holder will assist with follow-up casework, and recruit and develop a small volunteer Housing and Destitution Support Team to support with these tasks. The post-holder will work to build partnerships with external specialist advisers, to expand our diagnostic advice provision and support with successful referrals for onward legal challenges.

Main duties

• Provide casework and advocacy support to homeless and destitute migrants regarding housing, and welfare entitlements including asylum support, Children Act and Care Act duties, mainstream benefits and homeless duties.

• Develop and coordinate partnerships with external specialist housing advisors to deliver housing advice and take on cases where able.

• Recruit and induct volunteers to a small Housing and Destitution Support Team and supervise their work.

• Keep up to date with legislation and practical guidance required to support destitute migrants, including attending relevant training sessions.

• Provide training to HMC’s volunteers on housing and destitution issues.

• Make referrals to public law/community care and housing legal representatives for complex casework and legal challenges such as judicial review.

• Identify where visitors need to access mental health or specialist support and escalate safeguarding concerns in line with HMC’s safeguarding procedures.

• Maintain records on all casework, regularly review progress during the casework journey, and ensure that cases are closed when support has ended.

Partnerships

• Develop links and partnerships with other organisations to enable effective joint working.

• Collect information, statistics and case studies on destitute migrants and the issues they face for the purposes of improving service quality and to meet the requirements of funders.

• Contribute case studies and statistical data to relevant policy/strategic legal work carried out by HMC and other partner organisations.

• Attend forums of organisations working in the sector to share best practice and evidence from HMC’s frontline work.

Additional responsibilities

• Administrative tasks relevant to the post

• Help to cover the work of the team during absences

• Contribute to HMC’s housing and destitution guides and signposting materials

• Support with the wider work of the organisation as needed, including assisting with the set-up and pack-down of the Wednesday Service and associated events.

• Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality

• and diversity, equity and inclusion

• Work collaboratively with other HMC staff, volunteers and professional advisors

• Participate actively in staff meetings, and other meetings as may reasonably be required

• Attend HMC Trustees’ meetings as required

HOW TO APPLY

If you would like to apply for this position, please submit a Covering Letter (no more than 1 page) and CV, demonstrating how you meet the requirements in the person specification (below) via the Charity Job website.

Two professional references will be requested if successful at interview. The successful candidate will be required to undergo an appropriate level of DBS check.

We know that women and people from marginalised or under-represented groups- including people of colour- tend to apply only for roles where they meet 100% of the criteria. We encourage you to apply if you have an interest in the role even if you do not meet all the criteria below, particularly if you have lived experience of migration.

Please note that we can only accept applications from candidates who have the right to work in the UK. If you do not have the right to work in the UK but you are interested in supporting HMC, please see our website for opportunities to volunteer with us.

The application deadline is 23.30 on Saturday 19th September, and we expect to hold interviews in the week beginning 5th October 2026.

PERSON SPECIFICATION

E = Essential, D = Desirable

Experience

E – Experience providing advice and casework support to destitute migrants and/or experience of providing housing advice and casework support to people facing homelessness.

E – Experience of providing support, supervision and training to volunteers

E- Experience communicating clearly and professionally with a range of audiences, including the public and statutory services.

E – Track record of working in a team in a highly pressurised, front-facing environment.

D – Experience of maintaining effective working relationships with a wide range of agencies

D – Experience of recording and reporting outcomes to funders

Knowledge / Skills

E - Knowledge of the rights of migrants seeking housing, and community care support in the UK and the UK’s housing and homelessness services and support provision.

E – Understanding of the UK asylum support provisions.

E – Knowledge of refugee, migrant and homelessness organisations and other relevant organisations to support referrals and signposting.

E - Excellent IT skills, including Outlook, Microsoft Office, Sharepoint, CRM databases (HMC uses Lamplight).

D - Working knowledge of UK immigration legislation affecting refugees and migrants and the impact of the hostile environment on migrants.

D – Experience of recognising and responding to safety and safeguarding concerns, and supporting members of the public in a trauma-informed way.

Personal

E - Highly effective communication and interpersonal skills.

E - Ability to work with vulnerable migrants with sensitivity and cultural awareness.

E - Demonstrable commitment to the principles of diversity, equity and inclusion and of advancing the rights of migrants in the UK.

E - Commitment to ongoing learning and development and keeping up to date with legislative developments which will have an impact on migrants.

E - Ability on occasion to work outside of normal office hours (e.g. evening meetings).

We're looking for an experienced Employee Relations Partner to join the People Team at Save the Children UK, where you'll act as a trusted expert and help shape a more human-centric, fair and empathetic colleague experience across the organisation.

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.

When crisis strikes, we are always among the first to respond and the last to leave, ensuring children are protected, supported and heard. 

About the Role 

As our Employee Relations Partner, you'll be the organisation's go-to expert on employee relations, supporting leaders to navigate complex people challenges while ensuring our approach remains legally robust, values-led and people-centred. 

You'll manage a varied and often sensitive caseload, lead the development of ER policies and practices, build capability across the People Team and work closely with senior stakeholders to foster a culture of trust, accountability and fairness. 

Working alongside HR Business Partners as part of a self-managed team, you'll help ensure a consistent and practical approach to employee relations across a unionised environment, bringing clarity and confidence to complex people matters. 

In this role, you will: 

• Manage a broad range of employee relations cases, from day-to-day matters to complex and high-risk issues. 

• Provide expert advice and coaching to managers, senior leaders and People colleagues on employee relations and people risk. 

• Lead the development and continuous improvement of ER policies, guidance and resources. 

• Build organisational capability through coaching, mentoring and sharing ER expertise across the People Team. 

• Identify trends and opportunities to improve processes, strengthen colleague experience and reduce organisational risk. 

• Lead staff safeguarding cases in partnership with the Safeguarding Team, ensuring a trauma-informed and victim-centred approach. 

• Collaborate with teams including Legal, Safeguarding and senior leadership to resolve complex workforce challenges. 

About You 

To be successful, you'll bring: 

• Strong knowledge of UK employment law and employee relations best practice. 

• Significant experience managing complex, sensitive and high-risk ER casework. 

• The ability to influence, coach and challenge stakeholders at all levels, including senior leaders. 

• Experience developing policies, guidance and practical tools that improve employee experience. 

• A track record of building capability and confidence in others through coaching and mentoring. 

• Comfort navigating complex, sensitive and sometimes challenging situations, with the ability to remain balanced, pragmatic and solutions-focused. 

• Skilled at translating policy into practice, providing clear and practical guidance that supports fair and consistent decision-making. 

• Able to bring clarity to processes and people issues, helping managers and colleagues navigate complexity with confidence. 

• Excellent communication, facilitation and conflict resolution skills. 

• A commitment to Save the Children's vision, mission and values. 

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. 

Salary Structure: 

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers

Interview Expenses: 

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• Receipt of satisfactory references - As a committed member of the Misconduct Disclosure Scheme, as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history.
• Proof of eligibility to work in the national location for this role

Closing Date: 20 September 2026

Programme Design and Impact Advisor

These are exciting times for the charity, and we have an excellent opportunity for a proactive and highly professional individual with outstanding leadership, interpersonal and motivational skills to join the International Programmes and Partnerships Department as Programme Design and Impact Advisor.

Position: Programme Design and Impact Advisor

Location: Devon/Hybrid (This is a hybrid working position, combining home and onsite working under the guiding principles for such roles. The working pattern and requirement for site attendance will be agreed between the line manager and post-holder, currently anticipated to be 2-3 days per year)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Contract: Permanent

Salary: £44609 per annum

Closing Date: Sunday 27 September 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Programme Design and Impact Advisor, you will lead and strengthen the monitoring, evaluation, learning and impact measurement of The Donkey Sanctuary's international programmes, ensuring programmes are evidence-based, results-driven and accountable.

Working collaboratively with colleagues and partners across multiple countries, you will support the design, monitoring and evaluation of high-quality international development programmes and drive organisational learning to maximise impact for donkeys and the communities that depend on them.

Your principal duties and responsibilities will include:

• Leading on ensuring that Donkey Sanctuary funded global programmes and projects are effectively and efficiently monitored and evaluated.
• Leading the development of a shared monitoring and evaluation database, enabling effective data management and contributing to an evidence-based portfolio.
• Implementing, promoting and regularly reviewing a Results Framework and associated Monitoring, Evaluation, Accountability and Learning (MEAL) tools.
• Enabling staff and partners to effectively apply MEAL tools, develop and review project MEAL plans and identify appropriate monitoring indicators.
• Working with senior managers to improve reporting systems and processes, ensuring consistent best practice across the International Programmes and Partnerships team.
• Collaborating with colleagues to develop surveys and participatory workshops that inform community-led needs assessment and project design.
• Supporting International Teams in preparing funding proposals for institutional donors and partners, ensuring MEAL activities and requirements are fully integrated into project and programme plans and budgets.
  Please note that flexibility may be required for occasional international travel.

About You

We are looking for someone who has:

• Degree-level education or above, or equivalent relevant experience.
• A demonstrable track record of programme design and MEAL experience within international development or a related discipline.
• A thorough understanding of the technical elements of robust and effective MEAL systems and methodologies.
• Working knowledge and experience of theory of change and/or comparable programme development tools.
• Experience designing robust MEAL frameworks for performance measurement and impact assessment.
• Experience designing and/or carrying out mixed methods evaluation projects to high quality and ethical standards.
• Significant experience developing MEAL training and mentoring approaches and facilitating participatory capacity development initiatives.
• Proven experience leading, motivating and developing individuals and teams to achieve shared objectives.
• Excellent written and verbal communication skills, with the ability to engage and influence a range of stakeholders.

Benefits include:

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan.
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Programme Design, Programme Design Advisor, Impact Advisor, Programme Impact, MEAL, MEAL Advisor, Monitoring Evaluation Accountability and Learning, Monitoring and Evaluation, MEL, MEL Advisor, Impact and Learning, International Development, Programme Quality, Programme Effectiveness, Programme Monitoring and Evaluation.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

The role 

Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.

The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.

You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability. 

Who we are looking for 

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.

You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person. 

We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role. 

Interviews will be taking place on a rolling basis as applications are received. 

Victim Support has an exciting opportunity to help lead our IDVA Service in Cumbria. We are looking for a Domestic Abuse Team Leader to work in Cumbria.

The role is home based with a requirement to work from our County wide Victim Support offices, within the Police stations across the county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

The role of the Domestic Abuse Team Leader is to provide operational support and management to a team of Independent Domestic Violence advisors (IDVAs) that provide a high-quality frontline service to victims of domestic abuse in Cumbria. This will include those at the highest risk of harm and victims of rape and serious sexual assault.

To be successful in this role you will be flexible and proactive, have knowledge and experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. A proven track record of managing a team delivering services of similar nature and scope, including performance management and staff development is essential. You will have experience of voluntary and statutory agencies, including a good understanding of the criminal justice, health and social care sectors.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

If you are committed to providing holistic and person-centred support to your clients, and making a real difference in people’s lives, we may be the perfect fit for you!
We have an exciting opportunity to join our fantastic ACN team, as an Advocacy and Complex Needs AdvisorcoveringStaffordshire and Shropshire.

The Royal British Legion’s Advocacy and Complex Needs Service operates across the UK, offering holistic support to veterans facing complex and often isolating challenges.
Our Advisors directly support beneficiaries experiencing homelessness, mental health challenges, issues relating to alcohol and substance use, behavioural addictions, domestic abuse, involvement with the criminal justice system, and other circumstances that may affect the safety and wellbeing of adults, children and their families.

Your work will empower the Armed Forces community to achieve their potential and lead more fulfilling lives.

We have a number of vacancies across our Advisor team as we are delighted to be enhancing our service offering by increasing the size of our team and adding additional Advisor posts to provide more responsive support to our beneficiaries. If you are interested in this role in a different location, please do take a look at our Careers page for more vacancies.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:

- Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.

- Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.

- Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
- Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
- Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Face to face work with beneficiaries is an important part of the role, and the successful candidate will need to be able to travel across the designated area to meet beneficiaries in their homes or other appropriate community locations (travelling within working hours). You must live within the Staffordshire or Shropshire area. Other periodic travel will be required for team meetings.

The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

About The Company
Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.
As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.
We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.
Visit ourCareers Pageto discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.

Operations and Projects Manager

Location: Doncaster (with regular travel across our offices and community delivery locations)

Salary: £36,000 per annum

Hours: 37 hours per week

Contract: Permanent

Closing date: 18/09/26

Lead People. Deliver Projects. Drive Performance.

Citizens Advice Doncaster Borough is growing.

As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.

We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.

This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.

Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.

If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.

About the Role

This is a varied and highly visible role that combines project management, people management and operational coordination.

You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.

You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.

Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.

 

What You'll Be Doing

Leading and Developing People

People are at the centre of everything we do.

You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.

Responsibilities will include:

• Conducting regular one-to-one meetings, supervision sessions and performance reviews.

• Supporting staff wellbeing and professional development.

• Identifying training and development needs.

• Monitoring performance and productivity.

• Managing performance concerns constructively and fairly.

• Supporting recruitment, induction and onboarding activities.

• Building confident, engaged and high-performing teams.

Driving Successful Project Delivery

Our funded projects are critical to the support we provide to local communities.

You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.

Responsibilities will include:

• Monitoring performance against targets, outputs, outcomes and milestones.

• Tracking key performance indicators and service delivery measures.

• Producing regular reports and performance updates for our funders and senior management Team.

• Identifying risks, barriers and areas of underperformance.

• Escalating significant risks and recommending solutions.

• Supporting project mobilisation, implementation and continuous improvement.

• Working with colleagues to ensure project activity remains focused and on track.

Managing Operations and Service Delivery

You will play a key role in ensuring the smooth day-to-day operation of our services.

Responsibilities will include:

• Acting as the first point of contact for operational staff queries.

• Supporting effective communication between frontline teams and senior management.

• Monitoring staffing levels, absence and sickness trends.

• Coordinating resources to ensure services remain fully operational.

• Supporting workforce planning and service resilience.

• Contributing to business continuity arrangements.

Overseeing Facilities and Community Delivery Locations

Our services are delivered from multiple locations across the borough and it's essential that every setting is safe, professional and welcoming.

Responsibilities will include:

• Coordinating office and outreach delivery locations.

• Maintaining high standards of health and safety.

• Supporting facilities and premises management activities.

• Liaising with suppliers, contractors and external partners where required.

• Ensuring staff have the resources and environments they need to deliver services effectively.

About You

We're looking for someone who can confidently lead people, manage performance and maintain oversight of multiple projects and priorities.

You will be:

• An experienced manager with a proven ability to lead and motivate teams.

• Highly organised and able to manage competing demands.

• Comfortable analysing performance information and identifying emerging trends.

• Skilled at building positive working relationships.

• Confident in handling difficult conversations and performance issues.

• Proactive, resilient and solutions-focused.

• Able to balance attention to detail with a focus on the bigger picture.

• Committed to delivering excellent services and positive outcomes.

Essential Experience

• Staff supervision and line management.

• Performance management and staff development.

• Project, contract or service delivery oversight.

• Monitoring targets, KPIs and organisational performance.

• Producing management reports and analysing performance data.

• Coordinating operational activity across teams or services.

Desirable Experience

• Working within the advice, charity, public or voluntary sector.

• Knowledge of funded projects and commissioned services.

• Experience supporting multi-site service delivery.

• Understanding of quality standards, compliance and service improvement frameworks.

 

Why Join Us?

This is a unique opportunity to shape a newly created management role and make a significant contribution to the future success of Citizens Advice Doncaster Borough.

You'll have the opportunity to:

• Influence how services are delivered across the organisation.

• Lead and develop talented teams.

• Drive improvements and innovation.

• Support the successful delivery of important community projects.

• Work as part of an ambitious and supportive leadership team.

• Make a genuine difference to the lives of local people.

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to thousands of people each year. Through a range of funded services and community partnerships, we help people overcome challenges, improve their financial wellbeing and find a way forward. Our work continues to grow, and we're committed to delivering accessible, high-quality services that meet the changing needs of local communities

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.

Do you want to play a key role in strengthening operational effectiveness within a respected international organisation?

We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.

This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.

Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.

The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.

Key responsibilities

Strategic Operations and Organisational Effectiveness

• Lead the development and continuous improvement of operational systems, policies, processes and tools.
• Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
• Support organisational planning, budget management and performance monitoring.
• Use operational insights, business intelligence and performance data to support decision-making.
• Contribute to the development and implementation of strategic organisational priorities.

Contracts, Partnerships and Supplier Management

• Lead on organisational contract management and oversight.
• Support donor, partner and supplier contracting processes.
• Manage partnership due diligence requirements and ensure compliance with organisational policies.
• Develop and maintain effective supplier relationships and oversee service performance.
• Support procurement activity, contract renewals and supplier reviews.

Governance, Compliance and Risk Management

• Support the development, implementation and review of organisational policies and procedures.
• Maintain operational risk registers and support effective risk management processes.
• Ensure compliance with organisational, legal and regulatory requirements.
• Oversee insurance renewals, claims administration and broker relationships.
• Support business continuity planning and organisational resilience initiatives.
• Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.

Systems and Business Support Services

• Oversee key business support services and operational systems.
• Manage and support a small team, including oversight of the organisation's IT provision.
• Ensure systems, software and operational services remain fit for purpose and support organisational needs.
• Work collaboratively across teams to improve processes, service delivery and user experience.
• Support the implementation of operational improvements and organisational change initiatives.

Leadership and Collaboration

• Lead, motivate and develop a small team.
• Build strong relationships with internal and external stakeholders.
• Work closely with teams, partners and senior leaders across the organisation's global network.
• Promote a culture of collaboration, continuous improvement and accountability.

About You

We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.

You will ideally bring:

• Significant experience within operations, business services, corporate services or organisational development.
• Strong contract management and stakeholder management experience.
• Experience managing partnerships, suppliers and procurement processes.
• Knowledge of governance, compliance, policy development and risk management.
• Experience driving process improvement and organisational change.
• Experience managing and developing staff.
• Strong analytical, planning and organisational skills.
• The ability to build credibility and influence at senior stakeholder level.
• Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.

Why Apply?

This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.

Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join Our Team and Help Transform Lives!

We are looking for a compassionate and motivated Benefits Adviser to join our Transitions team, providing personalised benefits advice and support to people in their own homes and communities across West Devon and Torridge. You will help people understand and access the benefits they are entitled to, maximise their household income and navigate what can often be complex and challenging benefit processes. Many of the people we support face barriers to accessing mainstream services, so the ability to build trust, listen and provide patient, practical support is at the heart of this role.

We are looking for someone with strong communication and interpersonal skills, a person-centred approach and a genuine commitment to supporting people experiencing vulnerability or financial hardship. Previous benefits advice experience would be an advantage, but we also welcome applications from people with transferable skills and the right values and aptitude to develop in the role. Full training, support and opportunities for professional development will be provided

About the Role

Working as part of the Transitions Project, you will provide specialist, person-centred benefits advice to people in their own homes and community settings across West Devon and Torridge.

Many of the people we support experience barriers that make it difficult for them to access mainstream advice services, including poor physical or mental health, disability, rural isolation, digital exclusion, low confidence and complex personal circumstances. You will take advice directly to clients, providing the time, flexibility and practical support they need to understand and access their benefit entitlements.

You will complete comprehensive benefit checks, support clients to make and manage claims, identify opportunities to maximise household income and help resolve benefit-related problems. This may include supporting clients with challenging decisions, mandatory reconsiderations and appeals, as well as liaising and advocating with the DWP, local authorities and other agencies.

The role involves regular lone working and travel to clients' homes, so you will need to be confident working independently while remaining closely connected to the wider Transitions team.

This is a rewarding role with the opportunity to make a tangible difference to the financial stability and wellbeing of people who may otherwise struggle to access the support they need.

You’ll provide independent, confidential advice to LJMU students, helping them understand their options and navigate university procedures including appeals, complaints, disciplinary matters and mitigating circumstances. 

You’ll also support students experiencing complex or sensitive situations, making sure they are connected with the right specialist support where needed.

You’ll manage your own caseload, support students through formal processes, develop useful guidance and resources, and identify themes from casework that can help improve services and strengthen the student voice.

We’re looking for someone who:

• Has experience of providing confidential, impartial advice, information or support.
• Can manage a varied caseload and maintain accurate records.
• Communicates clearly and compassionately, including around sensitive issues.
• Has strong listening, problem-solving and organisational skills.
• Can work confidently both independently and as part of a team.
• Shares our commitment to equity, diversity and inclusion.

Previous experience in higher education, a Students’ Union or an advice setting is useful, but isn’t essential.

If you enjoy helping people, making sense of complex situations and want your work to have a positive impact on students, we’d love to hear from you.

This is a part-time role averaging 21 hours per week.  We work flexibly but are open to discussion about work patterns. Please note you will be required to work evenings and weekends on occasion to meet the needs of the service.

Interviews will be held on 20th or 21st October 2026.

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Senior People & Culture Advisor to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are on an ambitious journey to strengthen and modernise our People & Culture function, moving beyond traditional HR support to build a proactive, inclusive and high-performing culture across the organisation.

Alongside supporting the day-to-day realities of a complex frontline charity, we are leading a broad programme of improvement and transformation across people systems, workforce planning, leadership capability, employee experience, organisational development and service delivery.

About the Role

This is a varied, hands-on role for someone who enjoys being at the heart of a busy People function: providing pragmatic advice to managers, helping to resolve employee relations issues early and effectively, and making sure the people processes behind the scenes run smoothly and consistently.

You’ll be a key first point of contact for managers dealing with people matters, providing advice across areas including performance, probation, absence and wellbeing, conduct, disciplinary matters and flexible working.

You’ll help managers navigate issues confidently and proportionately, coaching them to build their own capability while recognising when more complex matters need to be escalated.

You will also play an important role in the day-to-day running of our People operations. You’ll oversee the quality and accuracy of contractual documentation, help ensure our HR systems and processes work effectively, and work closely with our People & Culture Coordinators to provide a responsive and efficient service to colleagues.

About You

 You’ll ideally bring:

• CIPD Level 5 or equivalent experience

• Strong experience providing HR advice and managing employee relations casework

• Good working knowledge of UK employment law

• Experience of performance, absence, conduct and grievance matters

• Confidence reviewing contracts and other employment documentation

• Strong written and verbal communication skills

• A proactive, organised approach and the ability to manage multiple priorities at once.

Experience within a charity, public sector or other values-led organisation would be an advantage, as would experience supporting organisational change or transformation.

Additional Information

This is a hybrid job role. The postholder will work a minimum of two days per week at our Head Office and the remainder remote working.

What we can offer you 

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Two paid wellbeing days
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

About Us:

Since 1854, Embrace has been serving some of the most marginalised and excluded communities (of all faiths and none) in the Middle East. We support, enable and partner with Christians in the Middle East as they work to transform lives and restore dignity through education, healthcare and community development programmes. Without our staff, this important work simply would not be possible.

We are looking for an Advocacy & Campaigns Officer and Just Peace Coalition Coordinator to help deliver effective advocacy and campaigning, amplify the voices of Christian partners in the Middle East, and mobilise churches, supporters and decision-makers to create positive change.

Role Overview:

Working within the Programmes, Partnerships & Advocacy team and reporting to the Advocacy & Campaigns Manager, you will support research, campaign delivery, communications, church engagement and stakeholder relationships. Around three days per week will support Embrace advocacy and church engagement, with two days coordinating the Just Peace Coalition and it’s Time to Act campaign. You will be organised, collaborative and able to communicate complex issues clearly and sensitively.

For a fuller understanding of the role, including the key responsibilities and the skills and experience required, please refer to the full Job Description and Person Specification.

Location: High Wycombe/Hybrid (minimum one day a month in the office, plus extra as required).

Contract: Fixed term for 2 years.

Staff benefits at Embrace the Middle East:

• To support every member of staff to work as effectively as possible, Embrace offers remote and flexible working arrangements. This includes flexitime and home-working arrangements.
• Flexitime - start work between 7:30am - 10:00am and finish between 3:00pm - 6:00pm. Our core collaborative working hours are between 10:00am to 3:00pm.
• Pension - option to join from day 1. Maximum employer contribution of 10%.
• Holiday - 32 days, including 8 bank holidays and a day off work for your birthday, rising to 33 days after 5 years' service and 34 days after 10 years' service, plus 3 days leave between Christmas and the New Year.
• Life Assurance - 3x salary.
• Access to retail discount portal.
• Employee Assistance Programme (confidential counselling, legal and financial advice) - available 24/7, 365 days a year.
• Training and development programme for all employees.
• Commitment to staff health & wellbeing.

For more information and to apply, please visit our jobs page.

Closing date: midday on Friday, 18th September 2026.

We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received.

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 15 staff. Impetus has an annual income of c.£11 million which we are looking to grow significantly within the next few years. The team is led by two Directors of Philanthropy and Partnerships. 

The Philanthropy Team works with major donors, corporates and grant making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters.   

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.

You would be joining a team that is passionate, ambitious, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve. 

About this role

The Development Director (New Business) provides strategic leadership for Impetus’ new business development, prospect pipeline and high-value funding opportunities. The postholder will have responsibility for identifying, cultivating and converting new corporate, trust and foundation, and high-net-worth donor relationships, as well as continued relationship management for key, established relationships.

In 25/26, the Philanthropy and Partnerships team generated £11m in philanthropic income, alongside £2.8m in probono contributions. The Development Director will play a key role in delivering Impetus' growth ambitions, helping to increase philanthropic income to £14m by 2029. 

Working closely with the Director of Philanthropy and Partnerships, the role will translate the fundraising strategy into clear new business priorities, pipeline plans and prospect engagement approaches, ensuring a strong flow of qualified opportunities and sustainable growth in high-value income.

Working closely with colleagues across Philanthropy and Partnerships, the postholder will personally lead and support significant six and seven-figure prospects and strategic funding opportunities, while overseeing the stewardship and retention of current partners. 

Working collaboratively across the Philanthropy and Partnerships team and with colleagues across the organisation, the Development Director will ensure a joined-up approach to donor acquisition, pipeline development, prospect conversion and stewardship, maximising income, partnership value and long-term impact within the agreed fundraising strategy.

Key responsibilities

New Business, Pipeline & Conversion

• Personally lead on six and seven-figure level priority prospects and strategic funding opportunities, managing the full fundraising cycle from qualification to close.
• Work with trustees, senior volunteers, and networks to unlock introductions and new opportunities, providing clear support and follow-up to maximise success.
• Evolve Impetus’ new business strategy, driving the identification, cultivation, and conversion of new high-value donor and partner relationships.
• Translate Impetus’ impact, evidence base, and venture philanthropy model into compelling propositions for new audiences and sectors.

Strategic Relationship Management & Growth 

• Own and oversee select donor relationships at six and seven-figure levels within the philanthropy portfolio, ensuring high levels of retention, satisfaction, trust, income growth and long-term value.
• Ensure your donors receive timely, consistent, high-quality and relevant engagement and communications throughout their relationship with Impetus.
• Work closely with the wider team to ensure a smooth transition between new business, and long-term stewardship.
• Ensure account plans for priority donors and partners include clear renewal and growth pathways; engagement and risk-management plans.
• Act as senior relationship owner where required, modelling strong stewardship and coaching the Head of Development and other colleagues to navigate complex or sensitive relationships.

Research, Insight & Pipeline Development

• Provide strategic leadership for the Research & Insights function, ensuring prospect research, donor intelligence and market insight inform fundraising strategy, pipeline development and organisational planning.
• Lead the strategic development of fundraising pipelines, ensuring focus on opportunities with the greatest potential for long-term income growth, impact and strategic fit.
• Ensure donor intelligence and prospect research are used effectively to identify, qualify and prioritise new funding opportunities.
• Maintain oversight of gift acceptance, due diligence and fundraising compliance in relation to fundraising opportunities, ensuring adherence to relevant regulatory requirements and organisational policies.
• Identify and escalate strategic, reputational or compliance risks associated with donors and partners.

Leadership and Team Performance

• Line manage and develop the Head of Development, providing strategic direction, coaching and performance oversight.
• Establish the Head of Development as the operational lead on new business, ensuring capability, succession and high performance across the wider team.
• Set clear objectives and success measures for new business growth, aligned to Impetus’ wider income strategy.
• Build and sustain an inclusive, evidence-led and high-performing team culture that balances pace and ambition with quality, learning and collaboration.
• Build fundraising capability across your team through leadership, coaching and consistent, fair, and high-quality performance management, including objective-setting, feedback and development planning.

Pro Bono, Events, Volunteering & Partnership Value

• Ensure engagement opportunities, including volunteering, pro bono and events, strengthen strategic partnerships and support long-term income growth through strong collaboration with colleagues.

Operational Excellence, Governance & Risk

• Ensure new business activity complies with due diligence, gift acceptance and risk management requirements.
• Oversee accurate pipeline reporting, forecasting, and performance tracking, using Salesforce and other systems to ensure insights inform decision making.
• Work with Finance and Operations to ensure income is contracted, invoiced, and reported accurately and on time in line with financial controls.
• Identify and escalate strategic or reputational risks associated with prospective partnerships.

Cross-Organisational Leadership & Representation

• Act as a senior ambassador for Impetus, representing the organisation credibly with new donors, partners, and external stakeholders.
• Contribute to organisational strategy, income planning, and senior leadership discussions.
• Lead philanthropic work on Impetus funds including identifying funding opportunities and risks; shaping prospect pipelines; contributing to cases for support and donor presentations; and develop fund stewardship.
• Champion collaboration across the Philanthropy team, ensuring opportunities are shared, relationships are leveraged and expertise is used to maximise income and impact.
• Back Impetus’ values, evidence-led approach, and commitment to equity, diversity, and inclusion across the Philanthropy team.

Strategic leadership

• Work in partnership with the Director of Philanthropy and Partnerships to contribute to the fundraising strategy.
• Translate strategic priorities into clear operational plans, objectives and delivery, ensuring new business delivers against organisational priorities, income targets and long-term growth ambitions.
• Provide strategic oversight of annual forecasting, budgeting, pipeline performance and resource planning, ensuring risks and opportunities are identified and addressed proactively.
• Maximise the contribution of trustees, committees, senior volunteers and wider networks to support strategic relationship building and new business development.
• Act as a trusted senior adviser to the Directors of Philanthropy and Partnerships, providing insight, challenge and solutions to strengthen organisational fundraising performance and capability.
• Deputise for the Director of Philanthropy and Partnerships where appropriate, within agreed delegations and priorities.
• Build a positive, collaborative and high-performing culture across the Philanthropy team, modelling Impetus' values and supporting continuous improvement.

Person specification

Essential:

Fundraising & new business leadership

• Significant experience in major donor and/or corporate fundraising at six and seven-figure gift level, with a strong track record of securing new income and managing complex partnerships.
• Ability to lead and personally deliver the full fundraising cycle, from prospecting and cultivation through to solicitation, negotiation, and close.
• Proven experience of building, managing, and converting a new business pipeline, balancing ambition with delivery.
• Strong ability to leverage internal and external networks, including trustees, senior volunteers, and professional contacts.

Senior stakeholder engagement

• Experience of operating at a senior level and leading high value or complex stakeholder relationships (trustees, board members, senior external partners).
• Ability to influence and build credibility with senior audiences through clear, confident and evidence led communication.
• Excellent negotiation skills, with the ability to secure mutually beneficial outcomes while protecting organisational values and reputation.

Leadership & people management

• Proven experience leading and developing high-performing teams, including developing senior colleagues and building leadership capability.
• A strong track record as a collaborative senior team member, contributing beyond own area of responsibility and supporting wider organisational success
• Ability to build a high-trust, high-challenge culture that supports excellence, inclusion, and learning.
• Strong performance management capability and ability to handle complex people issues, giving strategic feedback, and addressing underperformance constructively.
• Ability to deputise for the Director of Philanthropy and Partnerships when appropriate.

Strategic & intellectual capability

• Strong strategic thinker with the ability to translate agreed strategy and insight into clear plans and execute them effectively.
• Ability to grasp, interpret apply and communicate complex information and ideas, including Impetus’ venture philanthropy and impact-led funding models.
• Evidence of an innovative and creative approach, with the ability to adapt in changing contexts.

Financial, operational & delivery capability

• Solid financial management, with experience contributing to budget-setting, managing agreed budgets, supporting forecasting and identifying efficiencies.
• Strong organisational skills and attention to delivery, with the ability to manage multiple priorities to a high standard
• Able to use insight and data (including CRM systems such as Salesforce) to inform decisions and strengthen performance.
• Sound judgement in identifying, managing, and escalating risk, particularly in relation to donor relationships and reputation.

Communication, values & ways of working

• Excellent written and verbal communication skills, able to communicate clearly, persuasively, and with impact.
• Excellent relationship-building skills, with the ability to establish, maintain, and leverage relationships with key internal and external stakeholders.
• A strong commitment to Impetus’ mission and to improving outcomes for young people.
• A clear commitment to equality, diversity, and inclusion, demonstrated through inclusive leadership and professional practice.

Desirable 

• Experience working within venture philanthropy, impact investing, or systems-change funding models.
• Familiarity with private equity, professional services.
• Experience contributing to income growth, donor strategy or portfolio development within an agreed organisational fundraising strategy.
• Knowledge of the UK charity or social impact sector, particularly education, employment, or youth-focused work.
• Experience using CRM systems (e.g. Salesforce) to manage pipelines, performance, and forecasting.

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:

• Lost learning through absence, suspensions, exclusions from school
• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
• The large numbers of young people out of education, training and employment

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

Our Values

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

Our employee benefits

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

How to apply

Please click on the "Apply for this job" button.

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement.

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is Sunday 20th September 2026, 11:59pm.

Interviews:

1st Interviews will take place on w/c 5th October 2026.

2nd Interviews will take place on w/c 12th October 2026.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Are you ready to take the next step into a senior leadership role and shape the future of dementia services across West Sussex?

We are looking for a Local Services Manager to join our team on a permanent, part time basis, working 21 hours per week. The role is homebased, with flexible hours between 9am and 5pm.
You will cover West Sussex, so regular travel and access to a vehicle are essential. Each Tuesday, you will work from our Horsham office to support and directly manage local volunteers. Mileage claims will be paid from the West Sussex border.

You will also work with colleagues across the wider Sussex area to support regional service development and strengthen provision for people affected by dementia.
This is a high impact leadership opportunity to lead the delivery and ongoing development of our dementia support services across a diverse and largely rural county.

You will play a critical role in ensuring people affected by dementia receive high-quality, accessible and person-centred support, while working within a well-established, innovative, grant-funded contract.

At Alzheimer’s Society, we provide Help and Hope for everyone affected by dementia. Our work is driven by our values, purpose and strategic direction, supporting people today while working towards a better future. We are looking for candidates who understand our mission and can show how their leadership approach aligns with our values.

As Local Services Manager, you will set the tone for a confident, supportive and accountable team. You will helpstaff and volunteers understand what good looks like, encourage development, and make sure the service continues to deliver meaningful support for people affected by dementia.

You will work closely with fellow Local Services Managers and contribute to the South East Regional Management Team, giving you exposure to wider strategic leadership and development opportunities.

This role is particularly suited to candidates who are ready to step into leadership, build on their experience, and broaden their impact.

About you

You will have:

- Experience managing or supporting service delivery, ideally within health, social care or community settings, or transferable experience from related sectors.
- Experience of leading people, or clear leadership potential, with the ability to create a high performing team culture while maintaining individual accountability and supporting staff wellbeing.
- Experience supporting volunteers would be advantageous, particularly where this involved building positive relationships and helping people feel valued.
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
- A commitment to continually improving services for people affected by dementia, informed by their experiences. You will understand our purpose and strategic direction and be focused on meeting the needs of West Sussex’s diverse communities, driving forward equity and accessibility in our service.
- Comfortable working independently and collaboratively across a dispersed team.
- Have strong organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Ability to travel regularly across West Sussex and maintain a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Providing strategic leadership of contract delivery, ensuring performance, quality, and compliance
- Providing day-to-day leadership for Dementia Advisers and volunteers, ensuring people are clear about priorities and supported to do their best work.
- Using regular conversations, coaching and clear expectations to support performance, development and wellbeing.
- Ensuring volunteers are informed, confident and able to contribute effectively.
- Collaborating with fellow Local Services Managers to provide cohesive leadership across the regionto ensure seamless delivery. You will also be part of the South East Regional Management Team, with occasional face to face meetings outside of the immediate area.
- Contributing to quality monitoring, performance review and continuous improvement across the West Sussex team.
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
- Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.