Supporter Services Advisor Jobs
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
You’ll really be able to make the role your own. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
Housing Support Advisor / Housing Management Assistant
London
£28,396 - £29,175
Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?
Our client is looking for a Housing Management Assistant to contribute to providing a safe and welcoming environment for their clients who are going through their individual recovery. Specifically, you will be responsible for the reception area, managing access to the buildings, housekeeping duties, rent collection, repairs management, contributing to inventory management, accurately logging and reporting incidents, and responding to neighbourhood concerns appropriately.
Spring Gardens Staging Post based in Hither Green, Lewisham, supports 68 people who’ve either been homeless or who are moving on from homelessness with complex support needs.
Pound Lane Staging Post based in Willesden, Brent, supports 14 people who’ve either been homeless or who are moving on from homelessness with low support needs.
About you
As a Housing Management Assistant you will provide first contact, reception, and basic housing management services to vulnerable adults, in turn making a real difference to their lives and recovery. Direct experience is not needed, therefore making this role a great entry for the right candidate who has a genuine desire to develop a career in helping vulnerable people.
You will possess a can-do attitude with self-initiative, capable in responding to a variety of situations, individuals, and groups appropriately, whilst maintaining confidentiality and professional boundaries. Most importantly, you will have a genuine desire to improve people's lives.
Closing date: 10am on 08 April 2024
Interview and assessments on: 18-23 April 2024
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Team working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and be co-located in the Housing department at Merton Civic Centre.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is a hybrid working role based in the Housing department, Merton Civic Centre.
As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Job title: Employment Advisor
Salary: Circa £24,332 per annum
Hours: Full and Part Time roles available
Reporting to: Project Manager
Location: Carlisle
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential.
About the role
Working as a member of the Employment Team you will engage on a 1:1 basis with our employment programme participants, establishing and maintaining excellent relationships to understand and meet their individual needs. You will develop personal action plans which enable movement of these people towards and into further sustainable employment. You will work in a friendly, busy employment team environment to ensure programme performance targets are consistently achieved to meet requirements of the allocated contract.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service
A bit about you
We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. In your role you will work closely with the local community and employers, supporting referrals onto the programme and identifying employment opportunities. You will enable participants to develop valuable work based skills and gain knowledge. Your role will require you to be supportive and understanding, be able to deal with any issues that may arise confidently. You will have strong interpersonal skills and be able to adapt them pending on what you are dealing with, communicating at different levels as key in this role.
Closing date: Midnight on Friday 5th April 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Make yourself at home:
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
No agencies please.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
Reporting to the Head of Development – Student Support, the Senior Development Executive will develop and implement plans to generate major gifts for Student Support with an emphasis on outreach, internships and postgraduate support.
About the Role
- The post holder will be expected to spend the greater part of their time identifying, meeting and stewarding current or prospective donors.
- The post holder will manage a portfolio of more than 100 major gifts prospects. The post holder will be responsible for the identification, cultivation, solicitation and stewardship of potential donors, typically in the range of £250,000-£1,000,000.
About you
- You are a motivated fundraiser with experience of raising at a minimum six-figure gifts and a keen interest in widening access to Higher Education by gaining support for scholarships and graduate scholarships across a wide range of areas.
- You are highly motivated and will possess a strong drive towards getting out in the field, developing purposeful and effective relationships with prospective benefactors and advancing social mobility through philanthropic investment.
What We Offer
As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:
- 38 days annual leave (including public holidays)
- Hybrid working arrangements for a healthy work-life balance
- Extensive personal and professional development opportunities
- Membership to CASE to support your professional development as an educational advancement professional
- Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
- Generous family leave for pregnancy, adoption, paternity, and shared parental leave
- Excellent contributory pension scheme for your financial future
- Salary sacrifice scheme for additional savings
- Subsidised sports centre membership to promote well-being
- Cycle loan scheme to encourage sustainable commuting
- Discounted bus and transit travel
In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal.
- Applications should consist of a full CV and a letter of application in PDF format (maximum of 2 pages) outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 4 April 2024 can be considered.
Interviews are currently scheduled to take place on week beginning 15 April 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
Come and join our Employment Services Team, working in our Career Pathways service.
We are looking for a Careers Adviser to join our Career Pathways team in Leeds. Career Pathways provides careers advice to disabled young people. It supports them in their transition from youth to adulthood.
Permanent, 35 hours per week.
Location: Working at Scope's Leeds office and working from home (hybrid)
Please go to the Scope website for further information and to view the full job description.
About the role
Career Pathways equips young disabled people with knowledge and confidence. The service enables them to fulfil their career aspirations and personal goals.
As a Careers Adviser you will be giving careers advice to young disabled people in schools across Leeds, at our office and online. We are offering a hybrid model of delivery so working from home for part of your week is available.
About you
- You will have experience of supporting young disabled people to build their confidence and work towards their goals. This could be in either an education or social care setting.
- You will have the confidence to deliver 1:1 and group sessions. These will take place in person and online.
- You will be able to produce clear and relevant action plans. These action plans will aid customers to explore and achieve their career goals
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
We have an exciting opportunity for an Independent Domestic Violence Advisor (Child to Parent abuse) to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of parents affected by domestic abuse from their dependents, delivering our parents group work sessions and co-delivering our young persons group work based interventions.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following probationary period. Travel across the whole of Staffordshire will be required.
As an IDVA you will be asked to:
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Specialise in working with Child to Parent abuse and delivering bespoke services - promoting the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- experience of providing support those affected by domestic abuse
- experience of undertaking need and risk assessments and creating safety plans
- experience of the MARAC and other partnership processes
- experience of multi agency working
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Senior Quality Improvement Advisor
£52,365 - £57,532 pa, plus excellent benefits
London (including flexible working)
Permanent
Here at the National Collaborating Centre for Mental Health, we deliver a number of national quality improvement (QI) programmes to enable the delivery of high-quality, equitable, mental health care.
We are looking to recruit a Senior Quality Improvement Advisor for our exciting new QI programme to improve the culture of care on Mental Health, Learning Disability and Autism inpatient wards in England.
This is an opportunity to be part of an ambitious, high-profile programme aiming to support change to the culture of inpatient care in England, and we are looking for coaches who share our values, and who are driven improve mental health care.
Applicants should have a track record of QI coaching and some leadership experience. We are looking for people who are able to work flexibly and creatively according to the needs of the teams that they are working with.
We are looking for someone who is committed to co-production, equity and sustainability in the way that they work, as well as an enthusiasm for learning.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 10am, 2 April 2024.
Interviews: 17 April 2024.
Helpline Advisor
We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex. These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working.
We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles. Please state in your application if you are looking for full or part time hours.
Position: 5475 Triage and Early Intervention Officer
Location: Essex/hybrid
Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday
Contract: Permanent
Salary: £23,500.00 per annum pro rata
Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences. No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday.
About You
Previous experience is not required as you will receive robust training prior to working directly with clients. However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment and leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.
Please note this role is being advertised by NFP People on behalf of our client.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Immigration Administrator to support the smooth running of our Immigration service. This is an exciting role that will provide high quality support to a team of solicitors and immigration advisors to ensure that our clients receive strong representation to resolve their immigration status. You will be the first point of contact for key stakeholders, provide a positive and supportive welcome to all clients and conduct a regular telephone triage service to ensure that the centre is identifying the clients that are in most need of our support. You will also ensure that client records are kept up to date and documentation securely stored on our InForm Salesforce and SharePoint systems.
Please refer to the job description for further information. In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Generalist Adviser / Trainee Adviser (Great Ormond Street Hospital for Children)
Hours: 28 hours per week (available as 1 post of 28hpw/0.8fte or 2 posts of 14hpw/0.4fte each)
Salary: £27,456 - £32,484 fte pa depending on experience
Start Date: From mid-June (possible earlier start subject to agreement and pre-employment checks)
Contract Type: Fixed term cover until mid June 2025. Extension may be possible subject to funding.
Work Location: Hybrid - home and hospital-based at Great Ormond Street Hospital, London, WC1
About Citizens Advice Camden
We are a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving good outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH.) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.
We offer this as either a Trainee Adviser or Adviser role depending on your current advice work experience. As this is a short-term contract, if you are not currently an experienced generalist adviser, we would still expect you to have some experience of delivering generalist advice. We will support you through the Citizens Advice adviser training programme whilst you build your skills to deliver high quality advice and casework to families with children who are patients at GOSH. We will train you to deliver holistic advice and in-depth casework support, particularly with benefits including appeals and also with housing and debt enquiries.
Being available onsite is an important aspect of this role and so this role is hybrid working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.
Appointment to the role is subject to being granted GOSH honorary staff status and a satisfactory enhanced DBS.
How to Apply
For more information and to apply click the 'Apply' button.
CVs are not accepted.
Closing date for applications: 9.00am Monday 15 April 2024
Interview date: Monday 22 April and Tuesday 23 April
Interviews will be held on Zoom.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Profile
An exciting opportunity has arisen for someone with great energy and interpersonal skills and a thorough knowledge of social welfare advice to join our advice team. This could be the perfect opportunity for a trainee adviser to take the next step in their career, and to be part of a dynamic team who think on their feet and are passionate about making a difference in our community.
This role will allow you autonomy to make your mark and offer an opportunity to grow the team with volunteers. This busy and varied role will rely on your ability to bring your whole self to work and to ensure the highest quality of advice is delivered at the Foodbank.
We are offering flexibility in this role, which could include part-time job share for the right candidate(s).
About us
This is a fairly new partnership between Citizens Advice Barnet and Finchley Foodbank to provide support for Finchley Foodbank clients. The post holder will assess and advise clients on a range of issues and will work closely with the foodbank volunteers and management. The aim of the project is to reduce dependency on the foodbank by maximising income and helping clients to seek debt/budgeting advice.
Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, work and immigration. Last year we helped 13,110 people with 41,802 problems, over 50% more people than the previous year.
The client requests no contact from agencies or media sales.
One in 20 adults in the UK has never learnt to read at all, but it is never too late to learn. Read Easy UK is a volunteer organisation that delivers one-to-one reading coaching to adults aged from 18-88 through a network of affiliated, locally run volunteer groups.
With its free, flexible, confidential approach, Read Easy encourages many people who are too embarrassed to join a class to come forward for one-to-one support. Each new reader is provided with their own personal Reading Coach, so that they can learn in private and at their own pace. Learning to read transforms their lives in many other ways as well, including enabling them to support their children’s and grandchildren’s reading, and so transfers the benefits to the next generation.
There are currently 76 affiliated Read Easy groups across England, together involving more than a thousand volunteers. Read Easy UK is the registered charity and umbrella organisation, based in north Gloucestershire, which supports this network of volunteer groups.
As our South West Regional Adviser, you would be providing high quality support to our 14 volunteer groups across Gloucestershire, Wiltshire, Avon, Somerset, Dorset, Devon and Cornwall. Your support will ensure that they provide the same for their volunteers and Readers. From meeting with Team Leaders to provide one to one support to delivering refresher training for small groups of volunteers this is a dynamic and rewarding role.
You will need to have experience of working with volunteers; strong people management and interpersonal skills; excellent communication skills; and the confidence to run meetings and deliver presentations.
This is a part-time role for 15 hours per week. Please note that this role is home-based, requires flexibility and involves regular travel within the region and occasional evening and weekend working. The successful candidate will have been employed to work with volunteers for at least two years.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Our Service delivers independent advice to Greenwich students, supporting them to stay and succeed at university. This role will specifically support students on our Greenwich and Avery Hill sites but you’ll also help students studying on our Medway campus, mainly.
The Students’ Union Advice Service is a professional, independent, and free service that empowers students to navigate academic regulation, and access support. The Student Adviser has a key role in providing professional advice to students 1-1 and in a group.
Looking at trend data, the role will support the team in developing insights into the needs of students studying at Greenwich.
Guided by this information, the post holder will develop new initiatives and facilitate service outreach to reduce the likelihood of issues arising in the first place.
This role sits within the Advocacy and Policy Team who focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behavior to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the wider Advocacy and Policy Team and will be expected to contribute to departments wider objectives and planning.
The post holder will:
Advice
- Provide academic processes and welfare advice to clients on relevant issues online, on the phone and in person.
- Take an empowering, client centred approach and, if necessary, act on behalf of the client to obtain information or advocate for them.
- Undertake peer review activities and supervision.
- To create and maintain accurate, comprehensive case records at all times; record all advice given and outcomes of any actions taken. Ensure confidentiality is adhered to.
Monitoring Trends
- Monitor trends in student casework and advice queries and report on these trends to inform Students’ Union practices and advocacy.
- Provide briefings, debriefs, reports, research and where appropriate attend forums and other meetings to ensure that advice service trends inform policy and practice improvements.
Outreach
- Support the development of new initiatives and facilitate service outreach, with a particular focus on vulnerable groups.
- Assist the team with a review of relevant reference materials and publicity for the service as requested.
Stakeholder Management
- Collaborate with colleagues, to ensure we have a consistent approach to how we work with and support students.
- Develop and maintain effective working relationships and links with appropriate staff in the University and with external agencies.
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant working or voluntary experience working in a client or stakeholder-facing role.
- Experience in negotiation and advocacy.
- Project planning, implementation, and evaluation skills.
- Experience in working with a range of stakeholders and partnership working.
- Experience advising, supporting, or advocating for clients would be an advantage.
Skills and Abilities
- Problem-solving, and able to deal with and resolve difficult situations calmly, efficiently, and effectively.
- Knowledge of IT systems. Ability to use digital Advice casework databases such as AdvicePro would be an advantage but training will be provided.
- Ability to communicate complex information clearly – 1-1, in meetings and in written form.
- Excellent time management and organisational skills with the ability to reach deadlines, within agreed budgets and to a consistently high standard.
Knowledge
- Knowledge of academic, welfare, housing, and benefits advice would be an advantage but training will be provided.
- Knowledge of Safeguarding.
- Knowledge of principles of confidentiality, GDPR and handling sensitive data.
- Knowledge of relevant health and safety legislation.
Education/Training
- No one specific qualification is required, but it would be an advantage showing evidence of professional development in an area relevant to the post. For example, training in areas of advice, ILM, project management etc.
Personal Attributes and Other Requirements
- Able to travel across our campuses, Greenwich, Medway and Avery Hill. There is a dedicated bus service staff can use to Greenwich/Avery Hill/Medway.
- Can work independently as lone working at times is a requirement of this role.
- May need to stay overnight for training and conferences. Advance notice given for flexibility.
- Works well in a team with a flexible approach to work.
- Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of the Organisation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Hospital IDVA (Independent Domestic Violence Advisor) will be employed by FearFree to develop pathways and processes primarily in Maternity Services and Emergency Department (ED) at Salisbury NHS Foundation Trust (SFT). This is a fixed term position until April 2025.
The Hospital IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service embedded within the hospital to ensure all staff are aware of Domestic Abuse (DA) and equipped to ask the right questions and encourage both patients and staff to engage with the support the Hospital IDVA will bring to this environment.
The post holder will assist health practitioners to respond more effectively to domestic abuse, particularly those with complex and multiple needs, and will bring specialist knowledge and skills in empowering clients to seek the right support and move forward.
The work will include providing specialist knowledge and expertise to other health care practitioners to ensure victims of domestic abuse (and their children) are safeguarded from further harm, to provide a strong partnership approach to service provision.
Priority will be given to medium and high-risk cases that are employees and patients of Salisbury NHS Foundation Trust (SFT) – those who do not live in Wiltshire to be sign-posted to specialist support within their local authority area. To work with all victims of abuse that have health related needs in the Wiltshire area.
Key elements of the role include:
- Providing priority support to both patients and staff at the hospital.
- Delivering Domestic Abuse training to all staff at the hospital equipping them to recognise all forms of Domestic Abuse and ensuring they are confident in starting those conversations.
- Risk assessing and helping to keep service users safe through safety planning.
- Enabling victims to access and engage with statutory and other services.
- Engaging with and supporting the MARAC process, to ensure that the voice of victims is heard.
- Managing a caseload of medium to high-risk victims and working proactively to support them and their families.
- Develop and maintain working relationships with additional services relevant to this field.
- Ensure services and resources are appropriate and tailored to services users needs.
Key responsibilities:
- Hold a caseload and provide high-quality telephone and face to face crisis intervention, information, advocacy, support and signposting to both staff and patients at the hospital who have been identified as victims of Domestic Abuse.
- Proactively assess the needs and risks of clients regularly in line with FearFree policies and procedures, having full regard for case management, MARAC and safeguarding adults and children policies and procedures.
- Complete risk and safety plans for all clients, ensuring risk management and safety is at the heart of everything we do in line with company standards.
- Ensure all records comply with compliance and quality standards and information is recorded accurately and in a timely manner
- Engage with all relevant support agencies, acting as the “voice” of both staff and patient victims to seek support to address specific identified barriers.
- Support all caseloads to access external support and sign-post where appropriate to enable caseload to engage with other organisations who can support them on their road to recovery.
- Work proactively to raise awareness of Domestic Abuse and upskill all staff within the hospital to be able to identify potential Domestic Abuse, and seek support from the Hospital IDVA.
- Attend regular safeguarding and domestic abuse meetings within the Salisbury NHS Foundation Trust (SFT) and health related settings to discuss active cases as required by the manager.
- Proactively assess the needs and safety of any children of the client and ensure that any risks/needs identified are addressed directly with them, having full regard to Safeguarding Children’s policy and complying with the Local Safeguarding Children requirements.
- Advise clients of their rights and options for seeking help and support from other agencies, making referrals, attending appointments with them when required, co-ordinating the provision of multi-agency support where necessary, and proactively advocating to ensure barriers to accessing support and protection are reduced.
- Proactively look for and implement innovative and creative ways of engaging vulnerable and hard to reach victims, particularly those with multiple needs, and sustain the engagement.
- Participate in multi-agency conferences and meetings in respect of children and adults at risk as required, providing reports and undertaking actions as necessary.
- Work in partnership with key agencies, particularly with Health agencies, to ensure effective joint working.
- At all times protect the safety and security of service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.
- To be flexible with meeting clients which may involve working outside of normal working hours.
- Produce data, reports, evaluations and undertake research, as requested and directed by the Manager
General
- Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
- Attend and contribute to team meetings.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
- Undertake agreed training and keep updated on changes in legislation, policy, and best practice
- To support additional duties at your team managers discretion.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.