Supporter services officer jobs

THE ALAN TURING INSTITUTE

Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better. Please find more information about us on our website. 

BACKGROUND

The Alan Turing Institute launched its first Equality, Diversity and Inclusion (EDI) Strategy in September 2021. This strategy provides a framework and action plan to direct the Turing’s work in the area of EDI and follows on the progress made by our EDI Working Groups. 

We are seeking a Widening Access and Outreach Manager. The role holder will join the Culture and Learning Team within the People Directorate and will report into the EDI Strategic Lead. The role will involve working closely with our Defence and Security programme and partners. 

CANDIDATE PROFILE

The Widening Access and Outreach Manager will be responsible for managing and delivering a widening participation careers project within defence and security. The project targets activities for children, young people and undergraduates including summer schools, internships and school and university presentations. The project aims to increase awareness, understanding and connection to defence and security data science careers from groups previously underrepresented in these roles. The project will involve working closely with the Turing’s Defence and Security Partners and other organisations to deliver a range of activities aimed at increasing the diversity of those taking up data science careers in the defence and security field. This role will have line management responsibilities as well as supervise the facilitators working on the project. 

DUTIES AND AREAS OF RESPONSIBILITY

• Manage the delivery of the Defence and Security Data Science Careers projects. This includes summer schools and career talks in locations across the UK and an undergraduate careers programme.
• Prioritizing safeguarding and health and safety at all stages of development and delivery. 
• Scope and shape additional opportunities for engagement aligning work strategically to the goals of The Institute. 
• Manage multiple stakeholders, including the Turing’s Defence and Security Partners and youth delivery partner(s) to ensure stakeholder engagement and collaboration.
• Manage recruitment, onboarding, pastoral and safeguarding support of participants. This will include under 18s and undergraduates.
• Drive curriculum development incorporating Human-Centred Design (UCD/HCD) to ensure programs are relevant, engaging, and audience appropriate. 
• Lead the end-to-end curriculum design and content creation process, including quality assurance and iterative review. This involves collaboratively engaging internal peer experts (e.g., from Defence and Security) and managing project volunteers to translate complex scientific research into vibrant, age-appropriate project topics and educational materials for school-age learners. 
• Lead the development and execution of an audience-informed project communications strategy. This includes direct collaboration with the Communications team to create and deploy effective advertising and engagement materials. 

Due to the nature of this role, key delivery periods take place during school holidays (including the summer period). During these times, some unsocial hours may be required and annual leave may be restricted. Time off in lieu will be provided in line with company policy. The role will also require occasional travel across the UK. Further details will be discussed at interview.

PERSON SPECIFICATION

• Qualification or equivalent experience in project management and delivery
• Degree or qualification related to working with young people, e.g. PGCE, Youth Work, Social Work
• Experience of delivering complex projects with multiple stakeholders
• Experience of leading and direct delivery of programmes working with under 18s, young people and undergraduates. Such as in an educational setting or otherwise
• Comprehensive knowledge and applied experience leading statutory Safeguarding responsibilities for young people, demonstrating a thorough grasp of multi-agency procedures, relevant legislation, and practical implementation
• Strong practical project management skills, specifically in timeline development and tracking using industry-standard tools like Gantt charts
• Experience in the design and facilitation of engaging learning programs and professional development sessions specifically for under 18’s, young people and undergraduate students
• Experience in developing and facilitating high-impact training informed by data-driven skills gap analysis across multiple organizational levels.

Please see our jobs portal for a full breakdown of the Job Description.

TERMS AND CONDITIONS

This full-time post is offered on a fixed term basis until 31 March 2027. The annual salary is £54,612-£58,000 plus excellent benefits, including flexible working and family friendly policies.

Due to the nature of the role, the successful candidate will be required to hold British citizenship and be willing to undergo security/background checks in line with the Partner’s requirements. 

The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.

APPLICATION PROCEDURE

Please see our jobs portal for full details on how to apply and the interview process.

EQUALITY DIVERSITY AND INCLUSION

We are committed to making sure our recruitment process is accessible and inclusive.

This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please visit our jobs portal and click on the job advert to find out how we can assist you.

Key information 

Salary: £50,000 – £55,000 depending on experience (plus benefits) 

Contract: Full time, 12-month fixed term contract, with potential for extension (part-time considered for the right candidate). 

Location: UK based (remote); occasional UK travel for team meetings and events 

Reports to: CEO

Closing date: Friday 10 April, 5pm 

Right to work in the UK required 

About FutureDotNow 

FutureDotNow is a charity uniting business to close the UK workforce’s essential digital skills gap. We are the leading authority on workforce essential digital skills, with hundreds of organisations signed up to the Workforce Digital Skills Charter and direct reach to more than 2 million people. Yet over 22 million working-age adults still lack at least some digital basics. Closing that gap requires coordinated, high-quality delivery at scale. 

FutureDotNow is bringing focus to the digital upskilling needs of working age adults, raising awareness and bringing specificity to the action required whatever sector or role people might work in. We work with business and government to surface and solve systemic issues and provide scalable solutions every organisation can use. 

This new senior role sits at the intersection of marketing, communications and commercial development, owning the propositions, pipelines and channels through which we engage and support businesses. You’ll work closely with our CEO and COO and play a significant role shaping and delivering the organisation’s business model and financial sustainability.

Why this role matters 

This is an exciting time for FutureDotNow as we enter a new phase of growth and delivery. We’re a small but mighty organisation with a reputation for making a difference. Our 5-year strategy is called Routes to 20 million for good reason. That’s the number of people of working age in the UK that don’t currently have all the essential digital skills and we are working to reach them at scale through their employers and other routes.

This new role will own and deliver FutureDotNow’s growth programme, increasing membership numbers, expanding Charter signatories and building a stronger, more diverse funding base. Ultimately, it’s all about action designed to increase the number of business helping people build their essential digital skills. 

You’ll design and deliver strategies to raise awareness of what we call ‘the hidden middle’ among businesses and organisations in the UK. You’ll help businesses see the relevance, inspire them to want to help people of working age build the digital essentials, sell the benefits of being part of the FutureDotNow coalition and provide them with solutions that make doing that as easy as possible. 

Key responsibilities 

This role’s primary focus is developing our member value proposition and driving growth in both membership and Workforce Digital Skills Charter signatories.  

• Charter & Membership Growth. You will design and execute strategies to significantly grow the number of companies who are signatories to the Workforce Digital Skills Charter and / or FutureDotNow members, alongside strategies that retain and engage the existing community.

• Membership management. You’ll own and manage the membership pipeline end-to-end, from inbound interest through to conversion, onboarding and retention. You will drive self-service into our processes so it’s easy for organisations to see the value and sign up as members and charter signatories, minimising the need for calls and meetings. For some organisations that extra bit of hand holding to get them over the line will be necessary and, in these circumstances, you’ll act as the front face of FutureDotNow.

• Member Value Proposition. You will shape and refine our value proposition to members, bringing the features and benefits to life in new and compelling ways that talk to the needs of business in their language. Effectively, you’ll be responsible for ‘productising’ our bank of reports and other resources into tools and solutions and identifying value that may have been overlooked. As part of this, you’ll maintain and develop the FutureDotNow’s training directory so it’s easy for employers to find high-quality training content that already exists.

• Organisational Maturity Framework Mapping. You’ll lead our work to position the Organisational Maturity Framework as a new way for businesses to understand the journey they may be on and position against peers (ideally creating FOMO along the way). You’ll own the first mapping of existing FutureDotNow tools and solutions to the Organisational Maturity Framework, prioritising quick wins that unlock member action, and developing this into a BAU process.

• Members Area. You will lead the strategy and delivery of our Members’ Area on the FutureDotNow website, defining the information architecture and content governance. You’ll use WordPress to add new content and keep existing content up-to-date and relevant. You’ll work closely with our Communications and Campaigns Manager to improve both the UX and value offer of the Member’s Area on our website, working with a third-party web development agency when required. 

• Digital Strategies & Campaigns. You will be responsible for setting digital strategies to engage existing members and grow the pipeline of new members and Charter signatories. You’ll create and deliver digital content and campaigns (website, social, email etc.) that drive membership engagement and growth, working with our Communications and Campaigns Manager. 

• Partner Engagement & Storytelling. You will establish efficient ways to engage with partner businesses and key stakeholders. You will work closely with our Communications and Campaigns Manager to create and deliver content that showcases what works and raises the profile of members, including case studies and other compelling content. 

• Data, Insight & CRM. You’ll own our CRM (HubSpot). You’ll use our CRM data, website analytics and member feedback to manage and enhance our value proposition, track engagement, segment the audience, and drive continuous improvement. This will include setting KPIs and monitoring campaign performance and reporting. 

• Empowering others. We have a significant community of influential organisations and individuals, and you’ll be responsible for developing and delivering content that enables us to work through them, making it easy for them to be advocates and encourage their peers to be part of the FutureDotNow coalition.

Skills, experience & attributes 

We don’t have big budgets to play with, but we do have creative licence, huge energy for our mission and a powerful community of leading businesses on which to draw. So, we’re looking for an experienced growth-minded marketer, a self-starter with bundles of energy, who thinks strategically and can make things happen.

In return, we’ll offer you a brilliant platform to make a huge impact on a mission of national importance, with your work directly shaping national progress on digital skills.

Essential 

• Strong marketing and sales skills, gained in an environment where success was measured by growth, uptake or revenue, not just outputs, (ideally in a coalition, charity, or industry body). 

• Proven ability building acquisition and retention programmes. You’ll love getting to grips with all the content we have available, translating it into user journeys for our members, slicing and dicing it in new ways that speak to business challenges, and using it to create compelling messaging and campaigns. 

• Strong stakeholder management skills including experience owning commercial conversations, influencing decisionmakers and converting interest into commitment. 

• Strong CRM skills - ideally Hubspot as that’s the platform we use - and you’ll be comfortable using web and other analytics to drive improvement. 

• Confident using a content management system (CMS), ideally WordPress to add and maintain website content. 

• Strong end-to-end project delivery skills, including planning and reporting. You’ll be very organised and methodical, able to balance competing priorities and multiple streams of activity.

• You’ll be a clear communicator, adept at turning complex ideas into clear, motivating messages in line with brand voice.

• Experience working with senior leaders from a variety of industries and sectors. 

• And of course you’ll have strong digital capabilities! 

Desirable 

• Experience of HubSpot and WordPress. 

• Experience curating or product managing a content directory or learning catalogue.

• Knowledge of UK digital skills policy and employer led upskilling. 

Mindset & values 

• A self-starter; someone that drives for impact and results at pace. 

• Enjoy working in a small, fast-paced organisation, with evolving priorities. Ambiguity won’t phase you. And because we don’t have big budgets (unless you really knock it out of the park and grow our member numbers even faster than we hope!) you’ll like getting stuck in and making a little go a very long way. 

• Collaborative and purpose driven, relentlessly focused on practical action that drives FutureDotNow’s mission forward and helps employers make progress now.

Equality, diversity & inclusion 

We’re committed to building a team that reflects the diversity of the UK workforce and to creating an inclusive culture where everyone can thrive. If you’re excited by this role but don’t meet 100% of the criteria, we’d still love to hear from you. 

Application Process 

Our application process is designed to be straightforward and proportionate, while giving candidates a clear opportunity to demonstrate their skills. 

• Stage 1: Submit a CV and short cover note outlining your interest in the role and relevant experience. 

• Stage 2: Shortlisted candidates will be invited to a short initial interview. 

• Stage 3: Candidates progressing from the first interview will be asked to complete a short practical task, reflecting the type of work involved in the role. 

• Stage 4: A final shortlist will be invited to a final interview. 

We aim to keep the process clear, fair and respectful of candidates’ time. 

Goodman Masson are delighted to be partnered with World Vision UK to recruit for a high-calibre Head of Finance to drive their financial integrity and operational excellence. Reporting directly to the CFO and serving as a key member of the Extended Leadership Team, you will ensure resources are managed with unwavering accuracy, insight, and stewardship to support vulnerable children worldwide.

You will lead core operations—from transaction processing and monthly accounts to treasury, tax compliance, and statutory reporting. You will be a critical partner to the Head of Business Intelligence and leaders across Fundraising and Programmes, embedding clear policies and modern processes that amplify World Vision UK’s mission impact.

Key Responsibilities

• Financial Control & Reporting: Oversee the production of high-quality monthly management accounts and deliver statutory annual accounts under Charities SORP (FRS 102).
• Modernisation & Innovation: Act as the Finance Systems owner and define a multi-year modernisation roadmap, embedding automation, AI for efficiency, and controls-by-design.
• Strategic Leadership: Lead and develop a diverse team of 12 (5 direct reports), fostering a service-oriented business partnering culture.
• Budgeting & Fund Management: Lead the annual budgeting cycle and oversee the management of cash, remittances, and foreign currency hedges.
• Governance & Risk: Ensure full compliance with UK law and Charity Commission standards, acting as the primary lead for external audit and banking relationships.

About You

You are an outcome-focused leader who balances strategic vision with operational rigour. You possess a continuous-improvement mindset and the ability to influence senior stakeholders with commercially aware recommendations.

Essential Requirements:

• Qualified Accountant: ACA, ACCA, or CIMA qualified with significant post-qualification experience in industry.
• Sector Expertise: Proven experience in a finance management position within the Charity sector, including the management of restricted and unrestricted funds.
• Leadership Track Record: Experience leading multi-function teams with a focus on capability building and performance management.
• Technical Proficiency: Deep understanding of internal controls, technical accounting, and large-scale budgeting processes.
• Communication: Excellent verbal and written skills, with the ability to present decision-ready papers to Board committees.
• Occupational Requirement: Given the leadership nature of this role and its responsibility for the spiritual nurturing of staff, there is an occupational requirement for the post holder to have an active Christian faith.

Desired Skills:

• Familiarity with Microsoft Business Central, Power BI, SAP Concur, Jedox, and Blackline.

Salary: Circa £70,000 per annum

Key Benefits: 7% employer pension contribution and 28 days holiday + bank holidays

Location: Hybrid: 2 days from Milton Keynes office

Application Timelines:

• Application Deadline 10th April
• 1st stage Online Interviews 21st April
• Final in person Interviews 30th April

Please click on the link to view our dedicated careers page with more details: 

Luton Town FC Community Trust is seeking to recruit a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes. This is a senior operational role, working closely with the Head of Community Trust to ensure programmes are well managed, aligned to organisational priorities and delivered to a high standard.

The role will combine operational leadership with a proportion of direct programme delivery, enabling the postholder to remain connected to communities, delivery teams and participant needs. The Community Operations Manager will also contribute to the development of new programmes and associated funding opportunities, support partnership working and act as a key decision maker for day-to-day operational matters.

This is an exciting opportunity for an experienced community or sport for development professional who is motivated to make meaningful impact, strengthen organisational capacity and help reduce health inequalities across Luton and Bedfordshire. 

Job Purpose

Reporting to the Head of Community Trust, the Community Operations Manager will provide operational leadership across the organisation, while maintaining a proportion of direct programme delivery to remain connected to communities, delivery teams and participant needs.

The role will coordinate and strengthen programme delivery; line manage designated staff and support the development of new programmes and associated funding opportunities aligned to organisational priorities.

The postholder will embed organisational strategy into effective day to day operations, acting as a key decision maker for operational matters and supporting senior leadership capacity. 

Key Responsibilities

1. Community Engagement & Relationship Building

• Build strong relationships with funders, local authorities, key stakeholders, local schools, charities, grassroots clubs and other community organisations.
• Act as a liaison between the football club and the local community.
• Promote inclusion and diversity through outreach to underrepresented groups.

2. Programme Development & Delivery

• Contribute to and support funding applications, programme design, delivery and evaluation across community programmes within each department including, but not limited to:
  • Education
  • Health
  • Inclusion
  • Football Development 

3. Staff and Volunteer Management

• Recruit, train and manage staff employees and volunteers who represent the Trust.
• Provide leadership and mentoring for delivery coaches, project workers, media team and match day staff.

4. Monitoring, Evaluation and Reporting

• Track the impact of community programmes using required and appropriate metrics and key performance indicators.
• Prepare reports for stakeholders, funders (e.g. EFL in the Community, Premier League Foundation, local authorities), and Luton Town Community Trust Board of Trustees.
• Ensure compliance and governance with safeguarding, health and safety and data protection policies.

5. Marketing & Promotion

• Raise awareness of the Trust’s work through managing the organisations media output across various platforms e.g. web site, newsletters, social media and local media outlets.
• Represent the Trust at community events, matchdays, and public forums.

6. Fundraising & Grant Management

• Collaborate with the Head of Trust and Programme Managers to identify and apply for grants and funding opportunities.
• Build partnerships with sponsors, local businesses and charitable foundations.

7. Club Integration

• Work cosely with all football club departments, including first team players and staff, media and marketing, facilities and catering, and Academy to ensure alignment between Community Trust and Club.
• Manage the efficient coordination of player appearances and community involvement on behalf of the Club

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Essentials

• Strong experience in community development, sport development and youth engagement.
• Strong project and operational management skills, with the ability to plan, deliver and evaluate initiatives – prioritising and managing multiple priorities
• Experience with grant funding processes
• Experience of developing organisational strategy within the sporting or charity sector
• Experience in partnership working with schools, councils, charities
• Leadership and staff supervision experience – managing coaches, volunteers or delivery staff
• Monitoring & evaluation skills – ability to track KPIs and write impact reports
• Budget management experience
• Confident IT skills, including use of Microsoft Office and database software
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Experience delivering health, inclusion, educational or behaviour-change programmesAbility to work to deadlines and meet project targets
• Understanding of health inequalities and barriers faced by children and families
• Understanding of equality, diversity and inclusion within community delivery
• A strong working knowledge of safeguarding legislation, statutory guidance and best practice within education and community settings.
• Strong commitment to high-quality, values led delivery
• A full valid driving licence and access to car to travel between sites throughout Bedfordshire.
• Willingness to work flexibly, including evenings and weekends
• Enhanced DBS clearance
• Degree or equivalent qualification, or demonstrable relevant professional experience.

Desirables

• Experience working in a football foundation or Trust
• Knowledge of EFL Trust or Premier League Foundation community programmes including Capability Code of Practice
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Event planning or matchday coordination experience
• Recognised sports coaching qualifications
• Youth Mental Health First Aid
• Leadership skills within a community or education setting

Abilities/Skills/Knowledge:

• Committed, enthusiastic and passionate about Luton Town Football Club.
• Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
• Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
• Demonstrate good listening skills and have the ability to resolve issues where appropriate.
• Ability to multi-task whilst maintaining priority efficiencies.
• Focused on achieving Club, departmental and individual success.
• Willing to follow and promote the philosophy of the football club.
• Be an ambassador for the Club presenting the Club in a positive image at all times.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.