Supporting officer jobs in east twickenham, greater london
Salary range: £40,000 - £47,940 per annum, depending on experience
Location: Hybrid - our office is in London EC4Y 8EE
Contract: Permanent, full time (31.5 hours over 5 days)
Directorate: Operations
Reports to: Chief Operating Officer
Direct reports: Finance Officer
Job Purpose
This role is responsible for managing BSR’s day-to-day financial activities, leading on financial planning and reporting, and supporting financial governance. The Finance Manager acts as a trusted business partner to colleagues across the organisation, improving financial understanding and supporting business delivery.
As a values-led and high-performing organisation, our finance team looks for innovations in our financial operations, using data to make decisions and measure impact. The team work collaboratively with colleagues, empowering them to make excellent financial decisions and demonstrate longer-term thinking. This is a great time to join our team, as we’re looking to further improve our processes and management level reporting ahead of the next strategy period. We’re maturing as an organisation in terms of our financial strategy, and you’ll be able to bring your experience and new ideas about how the finance team can best support the organisation to ensure we make a difference for people with rheumatic conditions.
While you will need a strong background in finance to meet the technical requirements of the role, as a learning organisation we recruit for potential, not perfection. This might be your first management role, or you might not have worked in the charity sector before – but if you are able to do the role, we are happy to provide you with the support and training you need to succeed. This could include supporting you to complete a professional accounting qualification if you don’t already have one. Alternatively, you might be an experienced Finance Manager, looking for a new challenge or to join a flexible organisation which aligns with your own values.
Main responsibilities
Day-to-day financial operations
- Manage the financial activities of the charity and trading subsidiary (BSR Enterprises)
- Ensure accuracy and efficiency in the accounts
- Process payroll and administer the pension scheme
- Ensure compliance with HMRC, including monitoring VAT threshold, tax and gift aid, and undertake necessary returns where necessary
- Be the main contact with and management of, the day-to-day operations of the Charity’s banking arrangements, in line with authorisation requirements
Financial planning
- Lead the preparation of the annual budget
- Produce the monthly management accounts
- Maintain cashflow forecasting looking forward at least 12 months
Business partnering
- Work with the COO to improve financial understanding across the organisation
- Train, support and develop budget holders
- Support business delivery and development
Financial reporting
- Provide financial reports and analysis to the senior management team and Trustees
- Attend quarterly Finance and Risk Committee meetings
- Complete required statutory reporting
- Prepare year end schedules and act as main point of contact for financial auditors
Financial governance
- Ensure appropriate financial controls are in place
- Identify and mitigate financial risks
Finance function development
- Develop finance policies, processes and systems to reflect best practice and improve efficiency
- Manage, support and develop the Finance Officer
- Develop and deliver a workplan for the finance team in line with BSR’s strategy and values
Person Specification
- Accounting qualification or part qualification (for example, AAT, ACCA or CIMA) or equivalent knowledge gained through experience
- Experience managing financial operations, planning, reconciliation, reporting and analysis
- Knowledge of financial governance, including accounting regulations and best practice
- Experience of working with and co-ordinating income and expenditure across multi-project budgets
- Confident using and improving IT systems for a finance department
- Business partnering mindset
- Ability to explain financial information to non-finance colleagues and Trustees
- Commitment to continual professional and personal development
Equity, Inclusion and Diversity statement
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
To champion the specialty, influencing change and building a thriving community of best practice.
CENTRE FOR AGEING BETTER
Deputy Director - Work
- Permanent
- Salary £71,729 per annum
- Full time
- Flexible working options will be supported.
- Central London Office and Hybrid working
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
The Centre for Ageing Better is looking for a talented Deputy Director to lead on work, retirement and transitions. Overseeing a programme of research, policy development, influencing activity and a growing employer network you will be leading our work to ensure equitable access to decent work for those aged 50+.
We are looking for someone with a good understanding of the UK labour market policy and the implications and opportunities for those aged 50+. You will be skilled at developing strategy and leading a multi-disciplinary team to translate it into an impactful programme of work. You will be comfortable working externally to build relationships and make the case for change to policy makers, potential funders and in the media, and you will bring research expertise and experience of developing and delivering research projects using a variety of methods.
It’s an exciting time to join us and as a member of our senior management team you will help shape our organisation over the next few years, support our fundraising and business development activity, and lead cross-organisational networks and activity.
How we work is as important as what we do – you will be a collaborative and empowering leader, committed to equality, diversity and inclusion, and able to support and inspire a high performing team to help achieve our ambitions.
If that sounds like you and you are up for the challenge then we’d love to hear from you.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
To Apply
To apply please follow the link to complete an application form and Equality and Diversity form. Please address in your supporting statement how you meet the person specification for the role as fully as possible to demonstrate why you should be shortlisted for interview for this post.
Failure to do so will result in your application being automatically rejected.
The closing date for this role is midday 16th June with in-person interviews on 24th June.
The client requests no contact from agencies or media sales.
We are looking for a Grants Management Lead who will manage part of ClientEarth’s existing grants portfolio and provide strategic direction within the team and across departments to ensure successful grant management delivery and fundraising.
Meet your Manager
In this role, you will be managed by Jamil De Dominicis. Jamil joined ClientEarth in 2019 and is based in London. As Global Head of Grants, he leads the Grants Management team and oversees ClientEarth’s grants income from trusts, foundations and other statutory and institutional funders. Prior to joining ClientEarth, Jamil worked in various policy, research and grant management roles at the international affairs think tank Chatham House and the National Foundation for Youth Music.
Main Duties
- Manage existing relationships with major foundations and other institutional funders to ensure that funders are aware of project performance and receive regular updates in compliance with grants agreements
- Oversee relationships with senior stakeholders from current and new donors; act as a key facilitator and steward of relationships between funder staff and key programme contacts
- Support on developing and executing the Grants Team Annual Plans and strategy
- Oversee the development and production of well researched and comprehensive proposals and reports to existing donors that meet funding priorities and requirements within the submission deadline, in coordination with programme staff
- Line manage their team effectively by ensuring the Managers and Officers have support and are empowered to lead on their funding portfolios
See the job description (below) for a full list of duties for this role.
Role requirements
- Significant grant management and contract oversight experience with complex funders (essential).
- Significant experience in budget and financial management for large portfolios of funders (essential)
- Good knowledge of foundation, institutional, and statutory income streams and financial processes (essential)
- Experience of working in a not-for-profit organisation, grant making trust or legal environment (essential)
- Experience in line/team management (essential);
- Ability to represent ClientEarth externally to high value funders and other senior stakeholders
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties
Using the power of the law to protect life on Earth.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Employment Coach
Reporting To: Employment and Skills Programme Manager
Salary: £30,900 per annum
Location: Hybrid with one day in the office in Kings Cross N1 9LG
DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.
Context of Job
AFK is a national charity helping young disabled people develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills training and organise work placements across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.
Job Purpose
To support young people with disabilities aged 18 to 25 to progress towards and into employment.
The role will involve liaising with education professionals and employers and brokering new opportunities for supported employment, volunteering, and work placements. You will work with young people to provide specialist one to one coaching, assess, and develop their employability skills and support them towards their own goals and objectives.
Working Conditions
This post is 35 hours per week. The post holder will occasionally be expected to work some evenings and weekends as required by the job.
28 days annual leave will be given in addition to normal public holidays. There is a TOIL Policy.
Principle Responsibilities
· Work with a caseload of individual young people to identify and support their aspirations for future employment and formulate plans to enable them to achieve their goals.
· Contribute to progress reports, reviews, open evenings and other events with education professionals, families, and young people
· Provide intensive 1:1 support in all aspects of employment support.
· Inform and work closely with the Employment Broker on the type of jobs that trainees want sourced, or job carved so that placements can be sought.
· Refer people for specialist advice and support
· Secure voluntary work, work tasters and work experience placements for individuals to support their journey towards employment.
· Work with our experienced Service Delivery Team to deliver or co-ordinate coaching, and training as required.
· Support people in the workplace as required.
· Develop and maintain knowledge of the local labour market and opportunities relating to employment, work experience and volunteering.
· Develop and maintain effective working relationships with local employer groups, statutory, voluntary, and private organizations to support the development of suitable opportunities.
· Engage with businesses that can create employment, volunteering, and work placements, including providing training / advice to employers as required.
· Identify any financial implications for individuals related to part time employment and disability benefits.
· Monitor the progress of individuals and keep appropriate records.
· Undertake necessary administrative duties relating to the role.
· Undertake learning and development as identified through regular appraisals and reviews.
· Carry out other duties as deemed appropriate to the post by the Executive Director of Services.
Please see the application pack for full details and the person specification.
We will be actively interviewing so applicants are advised to apply early.
Please submit your CV and a cover letter outlining why you are suitable for the role
Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Manager
Job description and person specification
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
· Can this be stopped?
· How will I live my life?
We exist to answer these questions.
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We do not accept this.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and detect eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise our five-year growth strategy. You’ll be part of something impactful; we’d love to hear from you.
The Corporate Partnerships Manager will play a crucial role in the future growth of our charity and the impact that we achieve through partnership for people with sight loss. We are looking for an experienced new business fundraiser with a solid track record of growing income generating partnerships, donations and sponsorship from companies.
This role will lead on identifying and initiating relationships with prospective corporate donors and nurturing existing relationships to grow income significantly. You will line manage a Partnerships Officer and have support from a shared Partnerships Assistant.
Responsible to
Director of Development
Direct reports
X1 Partnerships Officer
Working hours and contract
This is a permanent full-time role, 35 hours a week. We will consider part-time and flexible arrangements.
Salary
£44,000 - £47,000 (dependent on experience)
Location
Aldgate E1 and hybrid working. Two days in the office and external meetings and events as required.
How to Apply
Please submit your CV and a covering letter to our recruitment inbox with subject header: Corporate Partnerships Manager application
Note that your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, and must be based on the skills, knowledge and experience described in the person specification below.
Closing date for applications: Rolling
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Interview dates: From 16th June onwards
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
Priorities include:
· Developing and delivering a corporate fundraising income plan across, Corporate Donations, Corporate Grants, Charity of the Year, Sponsorship, Cause Related Marketing, Payroll Giving, Gifts in Kind and Pro Bono relationships.
· Develop and implement inspiring stewardship events.
· Work closely with High Value Team and Retail Partnerships colleagues to maximise cross team opportunities.
Income growth:
· Grow the corporate new business pipeline with a balanced focus on long term income generating partnerships.
· Develop and implement new fundraising products, especially hybrid, to drive income from existing partners and new prospects. This will include challenge events and employee-led fundraising opportunities.
· Maximise income from existing corporate partners (and links through trustees, vice presidents, community, and major donors) through a clearly defined programme of research, networking, applications and excellent stewardship.
· Along with senior colleagues, represent the new organisation at virtual/ face-to-face meetings with existing partners and prospects, successfully engaging them with our emerging aims and objectives.
· Involve senior colleagues, trustees and other key stakeholders to open networks and support cultivation plans to ensure that peer-to-peer approaches are maximised.
· Using a wide array of digital and traditional channels to steward through storytelling and to thank.
Research:
· To direct the work of the shared Partnerships Assistant in researching, identifying, and maximising the potential of new corporate prospects using information held within the supporter databases as well as external sources such as LinkedIn, and business press.
Relationship building:
· Ensure all corporate relationships receive exceptional stewardship and that appropriate cultivation plans are developed, maintained and implemented – in particular, quality and timely reporting of impact achieved against funding provided.
· Build relationships with key decision-makers and influencers within current and potential corporate partners to embed the organisation as a charity with a strong reputation for meeting the needs of corporate supporters.
· Plan and organise opportunities for funders to view the impact of their funding first-hand, ensuring all safeguarding procedures are followed and met.
· Support the Chair, CEO and Director of Development to develop senior relationships with funders where appropriate, including support with arrangement of cultivation events, project visits and meetings through excellent research and timely briefing.
Collaboration with colleagues across the organisation:
· Facilitate and encourage new leads by building warm links with colleagues and coordinate relationship management between teams to ensure most appropriate relationship for the donor.
· Work with fellow fundraisers to run virtual and face to face events throughout the year to provide opportunities to thank our current corporate supporters and engage new prospects.
· Collaborate with other members of the department to ensure corporate work is integrated across fundraising with all opportunities maximised.
· Work closely with the Marketing and Communications team to create toolkits and materials for corporate relationships to maximise fundraising opportunities.
· Work with the Marketing and Communications team to develop on brand presentations for prospective and existing partnerships.
· Work with the Grants and Impact team to identify projects that would be of interest to current and prospective corporate donors in order to prepare high-quality tailored proposals.
Reporting:
· Compile comprehensive and compelling progress and impact reports to feed back to donors in a timely fashion.
· Monitor income and expenditure to ensure sound ROI on all activities.
· Ensure accurate records of all relationships are maintained on the supporter database.
· Regularly report to senior leadership on agreed KPIs and income achieved and forecast.
Leadership & management:
· Work as part of the fundraising management team, alongside the Director of Development and other high value team colleagues to deliver and implement the strategy.
· Seek out opportunities within the for profit and NFP sectors to raise awareness of our cause and aims.
Other:
· Become fully conversant with the aims and objectives of the charity.
· Keep up to date with developments in the sector, business industry and key new initiatives in our field.
· To always work in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.
Person specification
Desirable skills, knowledge & experience:
· Strong evidence of experience and success of corporate fundraising or within a face-to-face sales role
· Proven track record of securing gifts/ sales more than £50,000.
· Liaising at all levels with the ability to motivate and inspire others to support financially.
· Matrix managing colleagues to achieve collectively.
· Experience of designing and delivering high impact stewardship programmes and delivering high value corporate partnership events.
· Demonstrable success in writing successful funding proposals and reports.
· Proven experience of devising budgets and project plans whilst also delivering and reporting against them.
· An effective and confident networker, with an ability to build high level relationships with a diverse range of stakeholders.
· Track record of managing complex relationships with funders/ clients, involving sophisticated reporting and stewardship.
· Experience of implementing new fundraising/ income generating strategies.
· Effective time-management skills with the ability to manage conflicting prioritises to meet planned and unplanned demand, ensuring that deadlines are met.
· Understanding and experience of working within the requirements of the Code of Fundraising Practice and data protection legislation.
Personal qualities
Required:
· An understanding of and commitment to the sight loss community.
· An accomplished storyteller, adept at using the latest statistics and data to evidence need and impact whilst maintaining an engaging and human tone of voice.
· Excellent financial fluency.
· Flexibility and a practical, can-do attitude.
· Highly motivated and able to juggle a varied personal workload.
· Positive, friendly, polite and supportive of others.
· Excellent listening skills and high emotional intelligence, with the ability to think creatively and quickly to make a convincing case for support.
· Ability to identify new fundraising initiatives, assess likelihood of success and impact on resources, develop appealing cases for support that match donor interests to funding needs/projects.
· Excellent accuracy and attention to detail.
Desirable:
· Experience in a medical research, social impact, or disability work environment.
· Knowledge and experience of managing Appeals.
· Working as part of a team on Fundraising Galas/Balls.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
· A great team and a supportive culture
· Employer pension contributions matching up to 10%, and death in service cover
· Generous parental leave
· Flexible/hybrid working options
· Apprenticeships scheme, study leave, financial support for training & development
· Cycle to work scheme, eye test vouchers, a staff loan scheme, access to an Employee Assistance Program
· An active Social Committee and staff events
Application & Interview process
See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.
Successfully shortlisted applicants will be invited to a two-stage interview online via MS Teams and face-to-face.
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
Other information
We draw your attention to some important policies that govern the research that our charity funds. You can find these here.
How to Apply
Please submit your CV and a covering letter with subject header: Corporate Partnerships Manager application
Note that your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, and must be based on the skills, knowledge and experience described in the person specification below.
Closing date for applications: Rolling
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Interview dates: From 16th June onwards
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about helping people to do great things? Do you get a kick out of someone else’s joy as they reach their fundraising target? Are you an excellent communicator online and on the phone?
We are looking for a Community Fundraising Manager to develop our fundraising ambitions and work with our community.
This is a varied and interesting role which will give you the opportunity to see your impact first-hand, as you will be interacting daily with people whose lives are affected by PANS or PANDAS. You will also provide logistical and project management support on fundraising events.
Our small community means that our fundraisers tend to be families affected by PANS or PANDAS. We are passionate about creating opportunities for members of our community to support us in ways that create joy in their own lives. We intend that fundraising activities and events should help tackle the isolation and other difficulties that are faced by those living with these complex and misunderstood conditions.
Please submit your CV and a supporting statement of no more than one side of A4 by clicking the apply now button, explaining, with clear examples, how your skills and experience match the job description and person specification.
We utilise the anonymous recruitment provided by Charity Jobs and so will not process any applications which are emailed directly to us.
Applicants who do not submit a relevant supporting statement will not be shortlisted.
Please do not use Chat GPT or similar to write your covering letter. We much prefer to read applications written by humans, and any applications obviously created by AI will not be processed.
PANS PANDAS UK is the only UK charity supporting children and families living with the neuropsychiatric conditions PANS and PANDAS.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
We are looking for a PA & Events Assistant to provide comprehensive administrative support to our Senior Leadership Team and help with the planning and execution of internal and external events. Reporting directly to our CEO, you will play a crucial role in upholding and improving our overall operational excellence.
We are a small, dynamic team, so there is also plenty of scope to get involved with other things and gain an insight into all areas of the charity, with opportunities for growth and development.
We have really ambitious plans for 2025 and beyond so we’re looking for an individual who has a hands-on approach and a can-do attitude!
About the role
As PA & Events Assistant you will:
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Manage diaries and inboxes for Senior Leadership Team (SLT) members, scheduling meetings, appointments, and ensuring timely responses to correspondence.
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Coordinate travel arrangements, prepare meeting agendas, and take minutes as required.
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Oversee general organisational inboxes (e.g., info@), ensuring prompt and appropriate responses or delegations.
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Maintain organised records of communications on our CRM and follow-up actions.
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Manage guest lists for all events, including invitations, RSVPs, and attendee communications.
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Own and update action trackers for key events, ensuring tasks are completed on schedule.
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Liaise with event suppliers and coordinate logistics to ensure successful event delivery.
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Support the maintenance of our volunteer database and for events ensure volunteers are engaged and recognized for their contributions.
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Recruit and coordinate volunteers for events.
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Organise and manage internal social events and initiatives, such as staff socials and the buddy system.
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Support the day-to-day office facilities, including maintenance requests, supplies inventory, and liaising with service providers.
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Assist with financial tasks such as processing invoices and volunteer expense claims.
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Manage the inventory and fulfillment of merchandise orders, ensuring timely delivery and accurate record-keeping.
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Maintain accurate records of donor interactions and funding outcomes on our CRM.
About you
Based within easy commuting distance of our office in Westminster, our ideal candidate would have some experience of being a PA and event organisation.
Key attributes we are looking for include:
- Excellent written and verbal communication skills
- A high level of organisation and attention to detail
- Ability to work independently and as part of a team
- An enthusiasm to learn and to develop knowledge and skills
- Confidence in using digital technology
We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Twins Trust
Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.
Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs.
Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.
High Value Partnerships Manager (Corporate and Trusts)
This is an exciting opportunity to join an ambitious and talented fundraising team
We are looking for an experienced Trust and Corporate Manager - to be known as a High Value Partnerships Manager - to join our small and friendly fundraising team. You will be responsible for driving our strategy for fundraising from Corporate Partnerships and Trusts & Grants, both of which are already well-established income streams with lots of great potential. You will also use your experience to identify, attract and win new partnerships.
Contract: Permanent
Hours:30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £35,000 - £37,000 (pro rata)
Reports to: Head of Development
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Occasional travel to partner meetings will also be required.
Closing date: Extended to 12th June
Interview dates: First-round interviews will be virtual and take place in early June
Purpose of the role
- Accountable for winning and delivering partnerships with Corporates and Trust & Grants, with support from a Fundraising Officer
- Secure new partnerships that are vision-aligned, with a focus on multi-year grants/contracts
- Research and develop a strategy for growing our High Value income, whilst providing excellent relationship management, delivery and reporting to those we’re already working with
- Line manage a Fundraising Officer who will provide support to implement your fundraising strategy
- Work with the Head of Development and Senior Management Team to identify opportunities across the charity to fundraise for and demonstrate the impact of our work to partners
- Work with the Membership team to maximise opportunities with brands to offer discounts to Twins Trust's members
Ideal candidate
The ideal candidate will have experience in developing and implementing a strategy for High Value Partnerships. They will be able to demonstrate how they have researched and negotiated partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support and therefore sustainable income.
Person specification
Essential
- Experience of creating and delivering a High Value strategy
- Experience of the full fundraising pipeline, including researching, cultivating and securing multi-year 5 or 6 figure donations from Trusts, Foundations or Corporate Partnerships (experience of both income streams a plus)
- Excellent relationship building skills up to a senior level
- Ability to project manage the delivery of partnerships including impact reporting
- Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
- Excellent communication skills and attention to detail
- Able to collaborate with a team of various disciplines or work independently as required
- Enthusiasm for the issues we work on
Desirable
- Line management or mentoring experience
- Working understanding of admin processes relating to fundraising
- The ability to demonstrate a commercial mindset
- An understanding of GDPR in relation to fundraising
Twins Trust is the only UK-wide charity dedicated to improving the lives and wellbeing of families with twins, triplets or more.
The client requests no contact from agencies or media sales.
Decent, secure, and affordable homes are getting harder to come by, and there is widespread recognition and acceptance now that London needs more affordable homes, with The Government, The Mayor of London and the London boroughs rightly prioritising affordable housing.
What remains is a gulf between those who are attempting to deliver affordable housing and the communities that need these homes. This is the gap that London CLT successfully bridges, working with local people to create genuinely and permanently affordable homes and community spaces, putting Londoners back in charge of how their neighbourhoods positively develop.
Proud to be at the forefront of the Community Land Trust (CLT) movement, we were the first CLT in the capital to sell homes, starting with our flagship project at St Clements in Tower Hamlets with 23 homes, and then continuing with our first direct development at Citizens House in Lewisham with 11 homes. We also currently have projects across 6 London boroughs, with 34 homes built to date and a pipeline of 100+ new homes in development.
London (hybrid working – minimum 2 days in office per week)
£36,000 – £41,000 per annum (part-time, 2.5 to 3 days per week)
Our expectations for this new role are high.
We are looking for an individual who will ensure that the effective day-to-day operations and communications of London CLT run smoothly. Providing vital support across administration, governance, HR and project delivery, acting as a central point of contact for London CLT and taking ownership of our communications strategy, developing an annual communications plan and producing well-targeted, engaging content and communications for members and other priority audiences.
You will bring strong experience in operations, office management, administration and communications, ideally in the non-profit or social enterprise sector, with the ability to manage multiple tasks and priorities, and feel confident with IT and Office systems.
It would also be helpful and advantageous if you have experience working with community-led organisations, an understanding of social justice and community development principles or bring lived experience of housing challenges or connection to communities affected by the housing crisis.
If this appeals to you and you would welcome the opportunity to play your part in addressing what is arguably the biggest social issue impacting London, please do consider applying.
London CLT actively embraces diversity, promotes equality of opportunity and is determined to reflect the rich and diverse city that we represent, encouraging applications from all sections of society and communities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a motivated and talented individual with strong project management skills to lead the delivery of the training function within the BSI. Reporting directly to the Director of Events and Training, and in collaboration with the wider BSI team, the Training Manager will be responsible for the delivery of existing training programmes and for devising, setting up and rolling out new training courses by working with BSI members to develop content and curricula, utilising different platforms from face-to-face to remote learning and supporting marketing of the courses to relevant sectors.
This role is responsible for engaging with a wide range of stakeholders to help identify training needs and opportunities that the BSI can meet. This will include opportunities in several sectors including clinical, scientific and public/patient focused. Using strong commercial acumen, the Training Manager will be critical in the continued development and growth of the training function to generate significant new income for the BSI.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Strategic and Operational Leadership
- Set a positive leadership culture aligned with SCT’s ethos, values and mission.
- Lead the development and implementation of annual operating plans across services, in line with SCT’s strategic goals and budgets.
- Work closely with Senior Leadership colleagues to identify new service opportunities and drive continuous improvement and innovation.
- Work closely with SCT’s Fundraising, Communications and Marketing team to develop compelling funding applications, and reports to funders.
- Represent SCT at stakeholder events, ensuring a clear and compelling case for the impact of our work.
- Champion and enhance SCT’s reputation by building strong relationships with partners, funders, statutory bodies and the wider community, fostering collaboration, trust and strategic influence.
Service Development
- Oversee and support the development of SCT’s front-line services including Addictions Counselling, Supported Housing, Housing First, and Training & Development (incorporating ‘Progressions’ and ‘Choices’).
- Maintain high service quality, measurable outcomes, and trauma-informed, recovery-focused practice.
- Develop referral pathways into services, and ensure that client progression is planned, consistent, and reflective of individual needs and ambitions.
- Lead best practice approaches in Safeguarding and Health and Safety, prioritising client and staff wellbeing.
- Take the lead in shaping and developing co-production across all services, ensuring that people with lived experience are meaningfully involved in the design, delivery, and evaluation of support.
Housing and Recovery Support
- Ensure accommodation-based services provide secure, therapeutic environments that support clients to maintain their tenancy and build recovery capital.
- Oversee SCT’s peer-led recovery community (‘Choices’) and user involvement in our social enterprises, creating training and work experience pathways for people in recovery.
Staff Leadership and Management
- Provide strategic leadership for a multi-disciplinary service delivery team.
- Oversee recruitment, supervision, appraisal and development of staff, ensuring they are fully supported, briefed, and empowered.
- Promote a culture of inclusion, collaboration and high performance.
- Set clear expectations, targets, and accountability frameworks to deliver impact.
Person Specification
Essential Skills and Experience
- Proven success in managing and developing high-performing, multidisciplinary teams in complex, person-centred services.
- Significant experience delivering homelessness, housing, addiction recovery or therapeutic services.
- Expertise in delivering services that work with people with lived experience of social exclusion.
- Strong understanding of safeguarding, risk management and trauma-informed practice.
- Skilled in managing budgets, contracts and KPIs within charitable or commissioned services.
- Skilled in using In-Form or similar CRM system.
- Highly effective communicator with excellent negotiation and interpersonal skills.
Desirable
- Experience working in a values-led organisation or charity supporting marginalised groups.
- Knowledge of Housing First and Recovery Capital models.
- Understanding of social enterprise and peer-led service models.
To provide strategic and operational leadership to multidisciplinary service delivery teams, ensuring high-quality, innovative, and outcome-focused support for people in recovery or experiencing homelessness. The role is central to enhancing service standards, fostering a culture of inclusivity and compassion, and embedding lived experience in practice. As a key member of the Senior Leadership Team, the Director of Services will help shape SCT’s strategy and build sustainable partnerships to maximise impact and long-term success.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Contract length: Temporary - up to 12 months
Location: North West London
Hours per week: 35
Salary: Circa £60k pa depending on experience and knowledge
Closing date for applications: Sunday 15 June 2025 at midnight, interested applicants are encouraged to apply early.
Interview dates: We will be conducting Teams interviews w/c 23 June, followed by an in person interview for successful candidates w/c 30 June 2025.
Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c200 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We are recruiting a Interim Head of Engagement who will share our compassion and commitment for animal welfare, to provide inspirational leadership and strategic direction to the Engagement team and for staff and volunteers across the charity.
Our Interim Head of Engagement is integral to our ambition to broaden our reach and deepen our impact by shaping and leading the delivery of our engagement strategies and working on integrated campaigns with Fundraising. This is a highly visible and hugely important role for Mayhew, both internally and externally.
There are four key aspects to the role – collaboratively leading the charity as part of our Senior Management Team, development and implementation of all our internal and external engagement (including content and comms architecture), management and development of the Engagement team, and influencing and stakeholder management.
As a Senior Management Team, we feel the urgency of soaring demand for our vital work and feel relentless in our commitment to rise to meet it. We work in a contemporary and flexible way, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives. We are looking for someone who is as committed to dogs and cats in need as we are, and who thrives in this working style. We are determined to achieve a collaborative, integrated working approach for the organisation and to move the charity forward at pace.
As a manager, we are looking for an inspiring and engaging coaching approach to the team, focusing on empowerment and development of the team and individuals. Our Head of Engagement must be an experienced and effective communicator who can inspire loyalty, trust and enthusiasm in their team and across the organisation.
Generally, you will:
- Communicate our work, internally and externally, in ways that cultivate a shared understanding about the difference we make - and why it matters now more than ever
- Deliver innovative integrated campaigns across all our channels to convert recognition into active support and build a thriving Mayhew community
- Increase brand awareness and brand attribution including by leading our brand, external communication and press and PR activities
- Embed engagement and collaboration across the organisation, ensuring everyone who works and volunteers for the charity feels engaged in growing our profile, reach and income
- Be a positive, empathetic leader within the organisation, inspiring your team and leading by example.
To be successful in this role, you need relevant experience in:
- A senior marketing and communications role in an organisation of comparable breadth and scope
- Developing and leading delivery of strategies across marketing, content and digital engagement that support organisational priorities
- Stakeholder management across a range of internal and external audiences, including building long term relationships and partnerships
- Being a great networker and ambassador, confident and comfortable inspiring support for the charity
- Successfully motivating, managing, and developing a high performing team
Please note that the successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the NGSN London Regional Board
The NGSN London Regional Board brings together partner organisations to enhance collaboration, service delivery, treatment, and understanding around gambling harm within the London Region.
The Board has a joint vision to build a strategic approach to raise awareness and provide education and treatment around gambling-related harm. The Board is chaired by Betknowmore UK’s Founder & CEO Frankie.
About the role
We are seeking an experienced Project Manager to lead our stakeholder engagement initiatives with local authorities across London. This critical role will drive forward the board's vision by building strong relationships with key stakeholders and ensuring effective collaboration between local authorities, public health services, and NGSN partners. By positioning gambling harm as a public health issue, we aim to embed harm reduction within broader health systems, ensuring improved access to support and care across London.
The ideal candidate possesses proven Project Management experience and demonstrates initiative as a self-starter who excels at making sound, proactive decisions that drive project progress. We seek someone who can work autonomously with minimal supervision while also collaborating effectively with our predominantly remote team. While this position is funded by GambleAware, the successful applicant will be employed by Betknowmore UK.
Job Title: Project Manager
Hours:Full-time (37hrs) – 12 month contract
Salary: : £36,000 -38,000, depending on experience
Location: Remote with regular travel across London Boroughs
Line Manager: Director of Finance and Operations (Betknowmore UK)
Interview date: Interviews to be held on a rolling basis
Key Accountabilities and Responsibilities
Stakeholder engagement
- Scope out opportunities to work with Local Authorities
- Build and maintain productive relationships with local authority representatives, public health teams, and other relevant stakeholders
- Develop local data collection systems and pathways
- Identify opportunities for embedding gambling harm reduction within broader health systems
- Act as an ambassador for the NGSN London Regional Board, representing its vision and values
Reporting
- Regularly meet with and update the board on work progress
- Manage and regularly report on budget
Monitoring
- Maintain accurate records and contribute to reporting on programme outcomes
- Produce impact reports to demonstrate the value of gambling harm interventions
Risk management
- Identifying potential risks
- Developing mitigation strategies
- Monitoring and addressing issues as they arise
Meeting Co-ordination
- Liaise with the chair to plan board meeting agendas
- Book meeting rooms and catering
- Take minutes, record and follow up actions
Event co-ordination
- Planning, organising, and delivery of gambling awareness event and workshop, from initial concept to post-event evaluation
General
- To operate with clear professional & confidentiality boundaries, working within the organisations code of conduct.
- Demonstrate a commitment to diversity, inclusivity and equal opportunity in working with colleagues and stakeholders with a wide range of perspectives and experiences
- To carry out other duties commensurate with the post
Person Specification
Qualification or relevant experience
- Understanding of Local authority
- Demonstrable experience in a similar role
- Proficiency in project management and budget reporting
Essential experience
- Proven experience in stakeholder engagement, preferably within local government or public health settings
- Proven project management skills with the ability to plan, coordinate, and deliver complex initiatives
Essential skills and knowledge
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Strong problem solving and ability to use own initiative
- Ability to prioritise and manage multiple tasks simultaneously
- Proficiency in data management and reporting
- Knowledge of gambling harm and support services
- Ability to work independently while also collaborating effectively with multiple partners
How to Apply
To apply please send your cv and cover letter outlining your experience to info @ londongamblingharms. org
By joining our team, you will play a pivotal role in helping the NGSN London Regional Board achieve its aims of reducing gambling harm, promoting long-term recovery, and ensuring improved access to support and care across London's communities.
See application pack attached
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training

Background: The International Organization for Migration (IOM) is a leading intergovernmental organization in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. Established in 1951, IOM is dedicated to promoting humane and orderly migration for the benefit of all. The Islamic Philanthropy Fund (IPF), launched by IOM in February 2025 in Riyadh under the supervision of Private Sector Partnerships Division at the HQ, IPF aims to harness the power of Islamic charitable giving to support some of the world's most vulnerable migrant and displaced populations. This initiative aligns with Shariah principles and seeks to provide a sustainable source of income to ensure the safety and dignity of those affected by crises.
The Private Sector Partnerships Division (PSP) sits within the Office of Partnerships, Advocacy and Communications under the overall oversight of the Director General. PSP builds partnerships with the private sector that enable IOM's strategic priorities and engage the private sector as a key stakeholder in migration through impactful and innovative partnerships. PSP leads strategic outreach and engagement with the private sector and Islamic Philanthropy Fund and provides Headquarters, Regional and Country Offices with assistance and expertise relating to initiating, establishing, and maintaining partnerships with the private sector and IPF. PSP is responsible for the development and implementation of IOM’s Private Sector and IPF Strategy which provides a framework for how IOM engages with the private sector and IPF partners to support safe, orderly, and regular migration. PSP oversees engagement with the private sector and IPF, establishes and coordinates IOM’s private sector and IPF partnerships due diligence process, builds staff capacity in private sector and IPF partnership-building and oversees the Goodwill Ambassador programme and celebrity partnerships.
IOM has had a presence in the United Kingdom since 1995. The UK office supports migrants through a variety of resettlement, support, and protection activities. The relationship between IOM and the UK has grown significantly, with the UK being one of IOM's largest donors and an influential Member State. IOM UK collaborates with the government and other partners to provide emergency response, resettlement assistance, and durable solutions for displaced populations.
Objective: Under the overall guidance of the Chief of Mission in the UK and with technical coordination from the Private Sector Partnerships Division to ensure alignment with IOM's overall strategic goals and objectives for the IPF, the incumbent will lead the development and implementation of a comprehensive Islamic Philanthropy strategy in the UK. This role will focus on mobilizing resources through Zakat, Sadaqah, and other Islamic charitable giving mechanisms by engaging international charities, financial institutions, foundations, corporations, high-net-worth individuals, and relevant stakeholders within the UK.
Responsibilities and Accountabilities:
Scope of Work:
- Strategic Planning and Landscape Mapping
- Develop a comprehensive strategy for the growth and sustainability of the Islamic Philanthropy Fund (IPF) in the UK.
- Map out the IPF landscape in the UK, including how UK-based Islamic charities and grantees operate, and identify the specific regulatory frameworks applicable to them.
- Assess the size and volume of funds mobilized by Islamic charities, with a particular focus on Zakat and Sadaqah donations.
- Utilize existing research to map Muslim communities involved in alms-giving, detailing their size, geographic distribution (including parliamentary constituencies), socio-economic profiles, and key entry points such as diaspora organizations.
- Establish a detailed IPF profile for the UK, based on these assessments, and provide recommendations on potential partnerships for initiatives of mutual interest.
- Stakeholder Engagement and Partnership Development
- Identify and engage with key stakeholders, including Islamic organizations, community leaders, private sector entities, high-net-worth individuals (HNWIs), Islamic finance and banking stakeholders, Muslim social media influencers and key Islamic institutions responsible for issuing Fatwas.
- Develop products, tools, engagement plan to successfully establish partnerships with these Islamic institutions and other key actors.
- Organize and facilitate meetings, workshops, and events to promote the IPF and foster collaboration.
- Map Islamic charities that deliver international assistance and identify areas of joint interest with IOM.
- Fundraising and Resource Mobilization
- Design and implement targeted fundraising campaigns based on the mapped landscape and stakeholder insights.
- Develop proposals and grant applications to secure both financial and in-kind support.
- Secure 2-5 strategic partnerships to mobilize resources with support from the mission and Private Sector Division.
- Monitoring, Evaluation and Reporting
- Establish a robust monitoring and evaluation framework to assess the IPF’s impact.
- Prepare regular progress reports, including comprehensive monitoring and evaluation outputs, with actionable recommendations for continuous improvement.
- Ensure compliance with IOM policies and maintain transparent documentation of all activities and transactions.
- Ensure strong coordination with IOM’s PSP Division and internal IPF stakeholders, to exchange good practice and support global efforts.
Expected Outcomes and Deliverables:
- Strategic Growth Framework: A detailed strategic plan for the IPF in the UK, incorporating insights from the landscape mapping and community profiles.
- Comprehensive IPF and Community Mapping
- A thorough map of UK-based Islamic charities, grantees, and their operational and regulatory contexts.
- Assessment of funds mobilized, especially through Zakat and Sadaqah.
- Mapping of Muslim communities engaged in alms-giving, including size, location, socio-economic status, and access points.
- Identification of types of projects, beneficiaries, and key countries receiving funds from UK Muslim donors.
- Mapping of Islamic charities involved in international assistance and potential collaboration areas with IOM.
- Identification of key Islamic institutions for Fatwas and partnership opportunities.
- Stakeholder Engagement Reports: Documentation of engagement activities, stakeholder insights, and partnership development progress.
- Fundraising Campaign Materials and Proposals: Campaign assets and funding proposals tailored to the UK Islamic philanthropic landscape.
- Resource Mobilization: Achievement of 2-5 partnerships and successful mobilization of cash and in-kind donations.
- Impact and Compliance Reporting: Regular reports demonstrating the Fund’s impact, compliance with IOM policies, and recommendations for improvement.
For more details about the role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
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