Sure steps peer support volunteer volunteer roles

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by:

- Promoting Independence - ensuring more older people can stay independent for longer

- Providing Connection - enabling friendship and social connection for older People

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. Clients will enter the strand that is most appropriate to their needs.

- Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

- Strands B: We will offer ongoing support either face-to- face of up to 1 hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to the programme. As a befriender you will be asked to select your type of volunteering preference.

Purpose of Role 

• Provide companionship, emotional support, and a listening ear to people who may be lonely or isolated. 

• Provide monthly reports to the Volunteer Manager on your client. 

Key tasks 

• Make a regular weekly visit or phone call to a client who has been matched to you, at a time suitable to the older person.

• Provide conversation and company. 

• Spend time chatting with the client, talking with them about their current and past life experiences. 

• Report any emerging issues or concerns that the older person has agreed to be shared with us such as safeguarding issues or a change in personal circumstance or health. 

• Make the client aware of any other services across AUKEL they may benefit from. 

• Maintain records of client contact and send this to the Volunteer Manager on a monthly basis. 

• Regularly meet with your befriending peers and supervisor, to share experiences, get support and reflect. 

Skills and attributes 

• Understanding loneliness and social isolation. 

• Good communication skills with a friendly approachable manner. 

• Keen on building a strong befriending relationship. 

• A desire to learn more about an individual and their interests and their past, and life history. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Basic IT skills. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other befrienders. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter 

We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

Benefits 

• Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment is between 30 minutes to 1 hour for client plus one/two hours monthly for reporting. 

About Us

Now in our 30th year, The Eikon Charity supports children and young people across Surrey to feel and be safe, heard, and supported.

Growing up in today’s world can be incredibly challenging. That’s why we empower children and young people to find the inner and outer resources they need – skills, knowledge and resilience – as they develop and navigate life. 

So, we create spaces for them where they can be themselves and talk about their thoughts and feelings. They understand better than anyone what’s happening in their own lives, so we listen, without judging. 

Background to the role

At Eikon we are poised to deliver an increase in our vital, evidence-based services across Surrey and the South-East, as well as to share our model of success and influence children and young people’s services across the UK. We know, and others know, that what we do has an impact on our children and young people who, tragically, need more of everything we offer as their challenges increase.

We are now looking for passion, commitment and bold leadership from our new Chair. You will have had a senior career in the public, private or voluntary sector, you’ll have grown an organisation sustainably, leading with vision and courage, and engaging and influencing stakeholders internally and externally. You will be entrepreneurial and forward-focused with ambition to effect the change that you will believe in as wholeheartedly as we do. You will lead the Board in a way that ensures we remain relevant and fit for purpose for our next season of growth and impact, while also retaining our resilience and sustainability. You will ensure our CEO and senior leadership team are empowered to lead as effectively as possible in an increasingly complex and challenging environment. 

Qualities we’re looking for:

• Visionary leadership: demonstrates bold, strategic thinking and the ability to inspire and guide the Board and executive team toward long-term sustainable growth
• Commitment to mission: passion for the charity’s purpose and a deep understanding of its social impact
• Influencing & advocacy: skilled in representing the charity externally, influencing key stakeholders, and acting as an ambassador for its work
• Integrity & diplomacy: exercises sound judgment, tact, and discretion in complex and sensitive situations
• Inclusivity & collaboration: fosters a collaborative and inclusive Board culture, encouraging diverse perspectives and constructive challenge

What your day to day in this role will look like:

You’ll show bold and strategic leadership and build a good relationship with our CEO, along with the rest of our leadership team. Efficiency and effectiveness will be key in this governance role, as well as maintaining external relations.

How to Apply:

Eastside People is supporting The Eikon Charity in the recruitment of this role. Please click here to apply by submitting your CV and a cover letter both in Word doc format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover the following: 

○       Why are you interested in the Chair role at Eikon? 

○       Having read the information pack and understanding who we’re looking for, what relevant experience, skills and personal qualities would you bring to this role? 

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

The closing date for applications is 27 October. Shortlisting interviews will take place shortly after and shortlisted candidates will have an interview with the panel at Eikon during the week beginning 3 or 10 November.