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Job description
Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.
At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.
Some of the things that we are looking for in our Finance Assistance:
- Confident in processing financial transactions with essential experience using QuickBooks
- Setting up and making electronic payments
- Detail-oriented with strong organisational and communication skills
- Reliable, consistent, and methodical in your approach
- The ability to work independently after initial training
- Comfortable working under pressure and in a people-facing environment, with strong customer service and problem-solving skills.
Key Responsibilities:
- Process invoices, expenses, and payments promptly using QuickBooks and other systems
- Maintain accurate financial records, reconcile bank accounts, and manage supplier and customer accounts
- Set up and process electronic payments
- Handle income, donations, payroll inputs, HMRC payments, and credit control
- Provide first-line finance and administrative support across the organisation
- Prepare financial reports, support audits, and ensure adherence to financial procedures
- Assist with small projects and contribute to improving finance processes
So, if you hold optimism for change, advocate for social justice, have in-depth understanding of financial processes and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.
To apply for this role please complete the application form. Please note that we are unable to offer visa sponsorship.
Application Instructions
Please send a copy of the CV and complete application form.
Emmaus Greenwich supports people to move on from homelessness



Using Anonymous Recruitment
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The Hygiene Bank is looking to appoint a Partnership Officer to engage new brands with the work of our charity. This is an opportunity to join an ambitious organisation that is working to end hygiene poverty in the UK.
Every day, millions of people across the UK are forced to make impossible choices between heating their homes, buying food, paying rent, or staying clean.
At The Hygiene Bank, we believe that feeling clean should never be a luxury. Through our nationwide network of volunteers, community partners, and corporate and brand supporters, we provide access to essential hygiene products while campaigning for lasting change.
As we embark on the next 3 years, we're looking for a Partnership Officer to help grow the brands and businesses standing alongside us in the fight against hygiene poverty.
Read more about our work on our website along with our Impact Report and research Hygiene Poverty 2024
This is more than a fundraising role. It's an opportunity to build meaningful partnerships that directly improve lives, influence businesses to become forces for good, and help drive a movement working to end hygiene poverty for good.
About the role
We're looking for a proactive, organised and relationship-focused Partnership Officer to join our growing Brand & Corporate Partnerships team.
Working closely with and supported by the Head of Brand & Corporate Partnerships, you will play a vital role in identifying and securing new brand partnerships, nurturing existing relationships, and helping to deliver ambitious income and impact targets.
Our partners range from emerging challenger brands to nationally recognised businesses like Boots UK. They support our work through financial contributions, product donations, employee fundraising, volunteering, awareness campaigns and skills-based support.
You'll be at the heart of these relationships, helping partners understand the difference they can make and ensuring they have an outstanding experience of supporting The Hygiene Bank.
This role would suit someone with experience in partnerships, business development, fundraising, account management or sales who is excited by the prospect of combining commercial relationship-building with meaningful social impact.
Job Description
The Partnership Officer will be a key member of The Hygiene Bank’s income generation team and wider central team, with a responsibility to help meet the needs of our existing partnerships and support in fulfilling the charity’s income generation plans and strategy.
Key Responsibilities
You will support the management of our brand partners, working with the Head of Brand and Corporate Partnerships. Your role will be to source new brand relationships, set up meetings for the team and support existing brand partnerships.
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Work closely with the Head of Brand and Corporate Partnerships to identify and outreach to target brand partners, working to engage their support for the charity
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Account management of new and existing partners
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Meticulous record keeping, ensuring the pipeline and the opportunity database are current and up to date.
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Contribute to the organisation and team's annual plans, strategies, and budgets.
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Develop, monitor, and maintain systems and processes including Salesforce and account management plans.
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Assist with the creation of marketing materials, such as newsletters, brochures, and partner impact reports.
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Understand and support the vision, mission, and values of The Hygiene Bank.
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Reflect our inclusive culture in your day-to-day work and support a values-led, positive, health & safety and safeguarding culture in your interactions with colleagues and the volunteers.
Skills, Knowledge & Expertise
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Excellent relationship management and stewardship resulting in demonstrable account growth.
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Effective account management or sales experience with brand and corporate partners across a variety of sectors.
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Experience using creativity and innovation to diversify income from partners, resulting in growth.
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Outstanding communication skills and polished presentation and people skills to champion, and act as an ambassador for The Hygiene Bank in the business world, including preparing and leading presentations.
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Detail-driven, strategic, motivated, with a forward-leaning approach to business.
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Ability to work independently, multi-task, and prioritise a busy workload.
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Outstanding written communication skills and experience in developing compelling proposals and collateral.
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Experience working with internal stakeholder teams to help ensure partnership deliverables are met.
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Passion for personal and professional development, as well as a proven can-do attitude to get involved in various aspects of fundraising delivery, as needed.
Attributes and behaviours:
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Passionate and demonstrably committed to improving the lives of people experiencing Hygiene Poverty and strong alignment with the charity’s values
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A commitment to quality and attention to detail.
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Ability to work on your own initiative.
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A highly competent and collaborative team worker.
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Discretion and the ability to maintain confidentiality.
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Willingness to learn new skills.
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Ability to work in a growth mindset, changing and flexible organisation.
This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive.
We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We believe it is not right that feeling clean should be a luxury or a privilege for anyone in our society


Research Officer
The Research Team at Alzheimer’s Research UK (ARUK) is dedicated to funding groundbreaking research to understand, diagnose, and cure dementia diseases. ARUK funds dementia research through an extensive portfolio of grant schemes and strategic initiatives both nationally and internationally.
The Research Officer will play a significant role in supporting the Senior Research Manager and other Research Managers. They will support the creation of grant processes for the administration of smaller value grants, lead the associated grant processes and contribute to work supporting our Research Network. This role is essential to foster ARUK's research objectives and provide continual support for our research community. This role will require close working with teams across the Research directorate, as well as the wider organisation.
Key Responsibilities:
Creation of grant processes
· Work with internal and external stakeholders to determine their needs, to support process implementation
· Collaborate on the creation of grant processes, (pre and post) associated with smaller value grants
· Contribute to the development of Flexigrant to implement changes
· Facilitate the communication of changes, related to grant processes, and training of necessary staff
Grant administration
· Lead the grant administration of smaller value grants; including pre-award and grant review processing
· Implement a feedback mechanism for continual improvement
· Provide support to external stakeholder, e.g. researchers, regarding these grants
Research Network
· Develop and maintain strong professional relationships with key external stakeholders, particularly ARUK funded researchers
· Contribute to external events as a representative of the charity including national and international conferences.
· Support the wider team to ensure smaller value grant schemes are appropriate for the dementia research community, particularly early career researchers.
Knowledge, skills and experience needed:
· Familiarity with the UK funding landscape and dementia research.
· Good eye for detail with the ability to organise large volumes of information.
· Ability to manage multiple tasks and adhere to deadlines.
· Prior experience in a team environment.
· Demonstrable commitment to inclusive working, placing value on equity and diversity.
· Good IT skills with the ability to work with grant management systems.
· Prior experience working in grant administration
· Commitment to ARUK’s vision, mission and values.
· Strong communication and stakeholder management skills.
· Excellent written and verbal communication skills with the ability to capture and summarise key information to different stakeholders.
· Organised and able to coordinate various projects concurrently.
· Self-motivated with a proactive approach to work.
· Willingness to learn new skills
· Able to work well as part of a team.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £32,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Job Title: Marketing and Communications Officer
Reports to: CEO
Hours: 21 hours per week (office based)
Pay: £30,079 Pro-Rata
Trinity Winchester is seeking a Marketing & Communications Officer to join our established team, helping the fundraising team showcase our work locally and nationally while engaging and growing our supporter base.
Trinity is a Winchester-based charity which addresses the effects of homelessness and vulnerability through specialist practical and emotional support, and proactive prevention, empowering positive change.
We help people who are vulnerable to the effects of homelessness, addiction, physical and mental ill health, poverty, social isolation and domestic abuse. We offer solutions, hope, choice and control.
From humble beginnings, Trinity has grown into a respected and skilful organisation helping people to improve their lives. We provide vital practical and emotional support to over 640 people each year who are experiencing the effects of homelessness or vulnerability.
Our dedicated Women’s Service sees over 150 women each year. We support them to make positive change to their lives and in many cases break free from the damaging cycle of domestic abuse.
We aim to support individuals to change their situation and aspire towards positive fulfilling futures.
Role Purpose
The Marketing & Communications Officer is responsible for helping to develop and deliver integrated marketing and communications activity across digital, print and face-to-face channels. The role supports brand awareness, audience engagement, campaign delivery, content creation and reputation management, while ensuring communications are aligned with the organisation’s values, objectives and tone of voice.
Key Responsibilities
· Support the development and delivery of marketing and communications plans that align with organisational priorities.
· Create, edit and proofread high-quality content for a range of channels, including website copy, newsletters, social media, email campaigns, press releases, presentations and printed materials.
· Manage day-to-day activity across digital platforms, ensuring content is accurate, engaging, accessible and on brand.
· Manage and grow our volunteer base.
· Assist with planning and delivering campaigns, events and promotional activity to increase awareness, engagement and participation.
· Maintain and update website content and support the effective use of content management systems and email marketing platforms.
· Monitor social media channels and other communications platforms, responding or escalating queries where appropriate.
· Manage and regularly update the fundraising database.
· Help protect and strengthen the organisation’s brand by ensuring consistency of tone, style and visual identity across all communications.
· Liaise with internal teams and external suppliers, agencies, media contacts and stakeholders to support delivery of communications activity.
· Gather case studies, stories, testimonials and other content that demonstrate impact and support audience engagement.
· Track, analyse and report on campaign and channel performance, using insights to support continuous improvement.
· Support media relations activity, including drafting press materials, maintaining media lists and identifying positive publicity opportunities.
· Represent the organisation professionally in meetings, presentations, and networking opportunities with funders and partners where required.
· Ensure all marketing and communications activity complies with relevant policies, brand guidelines, copyright, data protection and accessibility requirements.
· Provide general administrative support for marketing and communications projects, including scheduling, maintaining content calendars and coordinating assets.
Person Specification
Essential
· Experience in a marketing, communications or similar role.
· Excellent written and verbal communication skills, with strong attention to detail.
· Ability to create compelling content for different audiences and channels.
· Experience of using social media, websites and email marketing tools in a professional context.
· Strong organisational skills with the ability to manage multiple tasks and deadlines.
· Ability to work collaboratively with colleagues and external stakeholders.
· Good understanding of branding, audience engagement and communication best practice.
· Confidence using Microsoft Office and other common digital tools.
· Ability to analyse performance data and present findings clearly.
· Awareness of data protection, accessibility and copyright considerations in communications work.
Desirable
· Relevant qualification in marketing, communications, public relations, digital media or a related field.
· Experience of working with design tools, content management systems or analytics platforms.
· Experience of campaign planning, media relations or event promotion.
· Understanding of SEO, digital accessibility and content performance optimisation.
· Experience of working within a regulated, public sector, charity or membership environment.
Key Working Relationships
The post holder will work closely with colleagues across the organisation, including senior leaders, operational teams and external partners, suppliers, agencies, media contacts and other stakeholders as required.
Why Join Trinity Winchester
Joining Trinity Winchester means using your skills to make a tangible difference in the lives of people affected by homelessness, domestic abuse and other vulnerabilities in our community. This role offers the opportunity to shape compelling communications, strengthen supporter engagement and help raise the profile of services that change lives every day.
We are a values-led charity with a strong local reputation, a practical and compassionate approach, and are a trusted voice in the community. As part of a small, committed team, you will have scope to contribute ideas, work across a varied portfolio and see the direct impact of your work.
What We Offer
· A rewarding opportunity to support a respected Winchester charity making a measurable difference in people’s lives.
· A part-time role of 21 hours per week, office based in Winchester.
· The opportunity to work closely with senior colleagues and contribute to organisation-wide priorities.
· A varied role spanning digital content, campaigns, storytelling, supporter engagement and brand development.
· A supportive team environment with scope for initiative, creativity and continuous improvement.
· On site parking,
Application Process
To apply, candidates should submit a CV and a supporting letter explaining how their experience, skills and knowledge meet the requirements of the role. The supporting statement should clearly address the person specification and demonstrate suitability for the post.
Shortlisted candidates will be invited to interview. The selection process may include a practical task relevant to the role, such as drafting content or reviewing communications material.
Equality, Diversity and Safeguarding
Trinity Winchester is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and seek to build a workforce that reflects the communities we serve.
We are committed to safeguarding and promoting the welfare of adults, young people and children. Any appointment will be subject to appropriate pre-employment checks, which may include references and a Disclosure and Barring Service check where relevant to the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.
You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.
Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home.
About you:
- You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
- You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
- You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
- You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
- You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified.
Suitable candidates will be invited to a second stage interview.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Our First Hire. Build the Infrastructure that Saves Lives.
About Us
We are a newly registered, fully-funded UK health charity embarking on a variety of health-related Missions. Having secured Charity Commission approval and robust initial funding, we are now ready to step out of the planning phase.
Duet Health Foundation is starting with significant funding and access to external resources to support our initial campaigns which will include;
- Addressing significant safety issues related to certain commonly used medicines, gathering data on adverse events and deaths in order to campaign for ways to mitigate this.
- Raising awareness of rare diseases which are being missed. These can significantly affect sufferers’ lives, and while they may be relatively easy to diagnose and treat, are often simply not recognised by primary healthcare providers.
We are seeking our first employee—a visionary Director of Operations—to build our operational infrastructure from the ground up and turn our strategic vision into a highly impactful reality.
The Role
As our first hire, you will be a key part of the operational architecture of the charity. Working closely with the Founders, you will help transition the organisation from a newly approved legal entity into a fully functional, compliant, and active campaigning force. This is not a role for someone who just wants to manage existing systems; it is for a builder who also wants to create them.
The Director of Operations is a pivotal senior leadership role within the organisation, responsible for creating the operational backbone of the organisation. This role ensures that the organisation’s systems, people, suppliers and processes operate smoothly, safely and compliantly, enabling high-quality delivery. The Director of Operations will provide strong day-to-day operational leadership and discipline, freeing the Founders to focus on strategy, partnerships and organisational growth. The postholder will be highly organised, practical and accountable, with a strong focus on implementation and follow‑through.
To apply for this role, you will need to have significant operational management experience in a charity or similar environment. You will have demonstrable experience of managing complex operational systems and will have proven experience of workforce planning, operational delivery and implementing organisational change. You will have experience of managing suppliers, contracts and procurement processes and will have a strong understanding of operational compliance, risk management and audit readiness. Overall, you will be practical, organised and solutions-focused, with the confidence to work across teams and with trustees, suppliers and external partners.
Key Responsibilities
- Operational Blueprinting: Design, implement, and oversee all required documentation and Standard Operating Procedures (SOPs), financial controls, and risk management systems.
- Governance & Compliance: Ensure total alignment with Charity Commission regulations, particularly the CC9 guidelines regarding political and health campaigning.
- Information Governance: Establish secure data sharing, privacy frameworks, and GDPR structures for future collection of sensitive patient and clinical data.
- Strategic Scaling: Manage third-party vendors (legal, IT, Associate contractors etc) and eventually support building the infrastructure for future recruitment.
About You
- Experienced: You have at least 5 years’ experience of operational management within the UK charity sector of the NHS, the pharmaceutical industry, or healthcare regulation (e.g., MHRA, NICE).
- A "Builder": You thrive on both teamwork and autonomy. You have a proven track record of setting up systems, policies, and teams from scratch.
- Governance Savvy: You have a solid understanding of UK charity law, compliance, and financial frameworks.
- Locally Based: You live within 25 miles of Camberley, Surrey, allowing for regular, in-person collaboration with the Founders.
Why Join Us?
This is a rare opportunity to shape a charity's DNA from day one. You will have substantial autonomy, and the opportunity to play a key part in building an organisation that will directly improve patient safety and rare disease outcomes across the UK.
The Founders of the charity are a married couple who have both spent their working lives in healthcare and health research, particularly focussing on developing treatments for often-neglected patient groups.
Please send your CV and a cover letter outlining your experience in building and running operational administrative systems, why you are interested in working for a new charity, and how you think you would meet the essential and/or desirable criteria set out in the person specification above by 30th June 2026.
The client requests no contact from agencies or media sales.
Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
The client requests no contact from agencies or media sales.
Lloyds Bank Foundation
Strategic Lead for Systems Change
Starting Salary: £59,098 (if London-based); £55,587 (if not London-based)
Contract: Full-time, 2-year Fixed-Term Contract (we are open to conversations about flexibility - so please ask)
Location: Remote role - can be based anywhere in England or Wales with an expectation of regular travel across England and Wales including overnight trips to London
About Lloyds Bank Foundation
Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong.
We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger.
We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out.
About the Role
This is a key role strengthening the Foundation’s ability to work confidently within complex local systems and to support systems change across England and Wales. You will play a central role in shaping and developing our systems change approach, ensuring it is practical, consistent and embedded across our work in places.
You will work closely with regional teams and partners to support effective collaboration within local systems, ensuring our work is well-informed by context and lived experience. A key part of the role is enabling others - building confidence, capability and practical understanding of systems change across the organisation.
This is not a delivery-heavy role. Instead, you will focus on enabling, coaching and strengthening practice so that colleagues and partners are better equipped to work within complexity and drive meaningful change.
About You
We are looking for someone with strong, practical experience of working within systems change, place-based work or complex multi-stakeholder environments. You will bring confidence in working across boundaries and supporting others to navigate complexity.
You will be skilled in coaching, facilitation and capability building, with the ability to translate systems thinking into practical approaches others can use. Strong relationship-building skills and the ability to work credibly with a wide range of stakeholders will be essential.
A commitment to equity, diversity, inclusion and belonging is essential.
How to Apply
Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply.
For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information available in the Candidate pack.
Our Commitment to Diversity, Equity and Inclusion
We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. If you are a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria, we will invite you to interview.
We are committed to building a diverse team that reflects the communities we work with. We actively welcome applications from people under-represented in the charity sector, including Black, Asian and minoritised ethnic communities, disabled people, and those with lived experience of the issues our funded charities address.
Key Dates
Closing Date: Midday, Monday 8th June 2026
Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00
First Interview: Wednesday 17th June 2026
Second Interview: Friday 26th June 2026
We support small, local and specialist charities across England and Wales.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project & Finance Officer
Location: London (Hybrid working – minimum 3 days per week in the office)
Salary: £30,000-£34,000 per annum, depending on experience
Contract: Permanent, Full-Time
Reports to: Director of Finance & Administration
About the Changing Markets Foundation
The Changing Markets Foundation was formed to accelerate and scale up solutions to sustainability challenges by leveraging the power of markets. We work to expose unsustainable corporate practices and drive systemic change across sectors, helping to shift markets towards more sustainable models. Through research, advocacy, communications and coalition-building, we work with partners around the world to influence businesses, policymakers and consumers.
We are a small, dynamic and mission-driven team, committed to creating meaningful impact. This is an exciting opportunity to join a collaborative organisation working at the forefront of sustainability campaigning and market transformation.
About the Role
We are seeking an organised, proactive and detail-oriented Project & Finance Officer to support the smooth day-to-day running of the organisation across finance, project coordination, fundraising administration and office operations.
This is a varied and hands-on role suited to someone who enjoys working across multiple priorities in a small, fast-paced NGO environment. The successful candidate will play an important role in supporting financial processes, grants administration, campaign delivery and organisational coordination, ensuring strong internal systems and effective operational support across the team.
The role requires excellent organisational skills, strong attention to detail and the ability to manage multiple workstreams independently.
Key Responsibilities
Finance & Administration
- Process staff expenses, credit card reconciliations and invoices in a timely and accurate manner.
- Support payment processing, including setting up bank payments as part of internal dual-control financial procedures.
- Assist with maintaining accurate financial records and supporting internal financial controls.
- Support during the audit by collating documentation, schedules and supporting information.
- Draft service agreements and support contract administration, including maintaining organised records and tracking approvals.
- Support organisational governance, including preparation for Board meetings, drafting agendas, compiling papers and taking minutes.
- Assist with general financial and administrative processes to support the smooth running of the organisation.
Fundraising & Grants Administration
- Set up, maintain and monitor a fundraising and grants calendar, including proposal deadlines, grant start and end dates, as well as financial and narrative reporting deadlines.
- Support donor communications, including individual giving administration and correspondence.
- Track grant and subgrant agreements, monitor signature status, and ensure fully executed agreements are appropriately stored and accessible.
- Support correspondence and administration relating to US foundations and other funders.
- Maintain accurate grant records and filing systems to ensure compliance and effective reporting.
Project & Campaign Support
- Support the delivery of the organisation’s campaigns and advocacy projects, primarily on methane, including coordination across workstreams and follow-up on agreed actions.
- Assist with website updates, newsletters and other communications materials.
- Manage correspondence with companies, policymakers, partners and other external stakeholders.
- Support campaign launches, including coordination of logistics, report production and visual materials.
- Help organise events, workshops and webinars, including technical and logistical support.
- Support partnership working on joint campaigns and advocacy activities, including administration of subgrants and partner coordination.
Office Operations
- Support the smooth day-to-day running of the London office.
- Organise internal meetings, staff activities and office logistics.
- Liaise with building management and service providers as required.
- Coordinate office procurement, supplies and mailings.
Person Specification
Essential
- At least 2–4 years’ relevant professional experience, ideally within an NGO, charity, public interest or mission-driven organisation.
- Experience supporting financial administration, including invoices, expenses, payment processing or financial record-keeping.
- Experience of project coordination, grants administration or organisational operations.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong attention to detail and commitment to accuracy.
- Strong written and verbal communication skills.
- Excellent IT skills, including Microsoft Office, including Excel/Google Workspace, and confidence working with databases and online systems.
- Ability to work independently, take initiative and problem-solve in a fast-paced environment.
- Strong interpersonal skills and ability to work collaboratively within a small team.
Desirable
- Experience working in an NGO, campaigning or sustainability-focused organisation.
- Familiarity with grants cycle, donor reporting or fundraising administration.
- Experience supporting events, webinars or stakeholder engagement.
- Experience of board administration or governance support.
- Interest in sustainability, environmental issues or public-interest advocacy.
What We Offer
- The opportunity to contribute to high-impact sustainability and advocacy work.
- A collaborative and supportive working environment within a small, international team.
- Hybrid working arrangements (minimum three days per week in our London office).
- 25 days annual leave plus UK Bank Holidays
- Employer pension contributions of 4% of eligible salary
- Annual personal Health & Wellbeing budget (after probation)
- Private health and life insurance benefits reimbursement (after probation)
- Opportunities for professional development and learning.
Diversity & Inclusion
We are committed to building a diverse and inclusive workplace and strongly encourage applications from candidates of all backgrounds, communities and experiences.
The client requests no contact from agencies or media sales.
At United for Global Mental Health, we are working towards a world where mental health support is accessible to everyone, everywhere – free from stigma and without restriction.
We are a small but highly influential organisation of around 20 passionate, diverse and expert individuals, and have a culture of creating the space and opportunities for them to lead their areas of expertise. Our strength lies in collaboration, internally and externally, and in our ability to turn insight into action. Kindness is our unofficial ethos.
The CEO is responsible for the overall leadership, management and performance of UnitedGMH. Reporting to the boards of UnitedGMH and the American Friends of United for Global Mental Health (AFUGMH), the CEO will set strategic direction, oversee delivery, and act as the organisation’s primary ambassador.
Key responsibilities include:
Strategic Leadership
- Lead in conjunction with the organisation’s senior staff the refinement and delivery of our global organisational strategy 2027-2030.
- Guide the organisation through periods of change, including strategy refresh and transformation.
- Draw on sector insight to ensure UnitedGMH remains at the forefront of global mental health advocacy.
Governance & Board Relationship
- Work closely with the boards of UnitedGMH and AFUGMH to ensure effective governance and decision-making.
- Oversee the preparation and sign-off of board papers; present regularly to the boards.
- Identify, recommend and support the recruitment of new members of both boards.
- Advise the boards on significant strategic decisions, including potential partnerships and organisational change.
Organisational Leadership
- Lead, support and inspire a high-performing and global team of approximately 20 staff.
- Where needed, oversee and support the delivery of multiple projects and programmes aligned with strategic priorities, in conjunction with the project leads.
- Foster a collaborative, kind, inclusive and values-driven culture that walks the talk on mental health.
External Engagement & Influence
- Represent the organisation with external partners, funders, policymakers and the wider sector.
- Build and manage relationships with key donors.
- Strengthen and expand strategic partnerships globally.
- Champion the organisation’s mission and influence key stakeholders in different regions across the world.
- Act as the organisation’s global spokesperson and support staff in building their profile as spokespeople for the organisation.
Finance & Organisational Planning
- Identify and agree organisational objectives, develop strategic and operational plans, and lead their implementation with a high level of autonomy, while reporting to the boards.
- Oversee organisational planning, budgeting, prioritisation and resource allocation to ensure delivery against strategic goals.
- Ensure the organisation has sufficient and sustainable funding to deliver against agreed budgets and strategic priorities.
- Maintain strong financial oversight and accountability, ensuring the organisation operates within budget and delivers across all agreed objectives.
- Monitor organisational performance against agreed deliverables, evaluating outcomes and adjusting plans where necessary to mitigate risk or adverse consequences.
- Ensure robust financial management, operational planning, and effective use of organisational resources across multiple programmes and projects.
- Bring together and oversee complex, cross-organisational initiatives, ensuring projects are delivered effectively and on time.
- Delegate effectively through senior leadership and management structures, maintaining a medium- and long-term strategic focus.
Fundraising & External Income Generation
- Lead and support organisational fundraising strategy to secure sustainable and diversified income streams.
- Build and maintain strong relationships with funders, donors, strategic partners and philanthropic stakeholders.
- Successfully secure and oversee fundraising contributions to meet a target set annually with the boards.
- Work with the boards and senior leadership team to identify new funding opportunities and strengthen long-term financial sustainability.
- Ensure fundraising activities align with the organisation’s mission, values and strategic priorities.
- Represent the organisation externally to enhance visibility, influence and support for UnitedGMH’s work globally.
Risk, Compliance & Accountability
- Ensure strong organisational governance, compliance and risk management.
- Proactively identify and escalate policy breaches or serious incidents.
- Oversee finance, HR and operations functions in accordance with UK employment policies, and UK and US charity regulations.
- Act as the primary point of accountability to the boards and relevant regulatory bodies (including the Charity Commission and US authorities).
- Take responsibility for organisational risks, decisions and outcomes.
Our Dream CEO
As a team, we came together to discuss what qualities we are hoping for in a new CEO and leader. We’d love applications from candidates who see themselves in the team’s descriptions below.
Our dream CEO…
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shows kindness towards all partners regardless of seniority, institution or country.
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continues to uphold and protect the organisational transparency the team values.
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is a heart- and mind-led fundraiser – treating donors like people and not merely a source of income.
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provides space for team members to lead in their areas, but also supports / acts as a sounding board when needed.
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knows how to strategically place mental health in uncommon spaces.
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is happy to be approached by, and communicate with, team members from all seniority levels across the team.
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is someone who understands what it is to manage a remote organisation, and is interested in making UnitedGMH the best workplace it can be.
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is someone who can think a few steps ahead, identify trends, and interpret these for what this means for the organisation.
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has a solid understanding of, and proven experience in, managing the ´backbone´ functions of an organisation (budgeting, risk management, governance etc).
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has an understanding of UN systems, global health and international development.
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appreciates and champions the value that lived experience and people from the global majority bring to the mental health advocacy space.
Please download and review the Job Pack for full details of the role.
Unfortunately, we are not able to recruit team members in the following countries/regions: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (specifically the occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhya), Venezuela, Yemen, and Zimbabwe.
For non-UK candidates: Please note that you would be hired via Deel as an Employer of Record.
How to apply:
To apply, please submit your cover letter, outlining how you meet the responsibilities and candidate profile, and a CV, via the Charity Job site. Please note, we can only accept applications via Charity Job.
Interviews:
Interviews will take place remotely. There will be 2 interview rounds, and candidates shortlisted for the second interview will be invited to meet members of our wider team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Bristol Avon Rivers Trust
Bristol Avon Rivers Trust is an independent environmental charity dedicated to restoring and protecting the rivers of the Bristol Avon catchment for people and wildlife.
We work across urban and rural landscapes to deliver practical river restoration, natural flood management, climate resilience, biodiversity recovery and community engagement projects at a catchment scale. Our work ranges from removing barriers to fish migration and restoring river habitat, through to supporting regenerative farming, creating wetlands and woodlands, and engaging communities in citizen science and environmental action.
As the Trust continues to grow in scale, ambition and complexity, we are seeking an experienced and highly organised Head of Operations to help strengthen our organisational systems, support our team and enable the effective delivery of our strategic vision.
Location
Hybrid working – with regular attendance across BART offices, project sites and meetings within the Bristol Avon catchment.
Reports to
Chief Executive Officer
Hours
Full-time (37.5 hours per week)
Flexible working arrangements considered.
Purpose of the Role
The Head of Operations will play a central leadership role within Bristol Avon Rivers Trust, ensuring the organisation operates safely, effectively, efficiently and sustainably as it continues to grow.
This is a strategic and hands-on operational role overseeing organisational systems, support governance, HR, compliance, health & safety, programme management support and internal operations.
Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisations systems and culture needed to support high-quality delivery across a growing environmental charity.
The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisations goals.
Key Responsibilities
Organisational Leadership & Operations
- Lead and oversee day-to-day organisational operations across the Trust
- Develop and improve internal systems, processes and operational procedures
- Support organisational planning and delivery against BART’s strategic objectives
- Work closely with the CEO and senior managers to support organisational growth and resilience
- Contribute to organisational decision-making and leadership culture
People & HR Management
- Oversee HR systems, policies and procedures
- Support recruitment, onboarding and staff development processes
- Help foster a positive, inclusive and high-performing workplace culture
- Support managers with operational people-management matters
- Coordinate staff wellbeing and professional development initiatives
Governance & Compliance
- Ensure compliance with charity, company and employment regulations
- Support the CEO with governance processes, trustee reporting and organisational policies
- Oversee organisational risk management systems
- Ensure appropriate insurance, contracts and compliance frameworks are in place
- Lead on operational health & safety systems and organisational compliance
Organisational Systems
- Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership team
- Oversee operational procurement and contract management systems
- Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
- Improve internal reporting and programme coordination systems
Programme & Delivery Support
- Support operational coordination across BART programmes and projects
- Help ensure teams are appropriately resourced and supported
- Improve organisational project management systems and workflows
- Support efficient collaboration across delivery teams
- Contribute to organisational development opportunities and partnerships
Person Specification
Essential Experience & Skills
- Significant experience in operational management, organisational leadership or business management
- Experience developing and improving organisational systems and processes
- Strong understanding of governance, compliance and organisational risk management
- Experience supporting HR and people-management processes
- Excellent organisational and project management skills
- Strong interpersonal and communication skills
- Ability to work strategically while also being comfortable with operational detail
- Experience managing competing priorities in a fast-paced environment
- Proficient in Microsoft Office and organisational software systems
Desirable Experience
- Experience working within the environmental, charity or public sector
- Knowledge of charity governance and funding environments
- Experience supporting organisational growth and change management
- Familiarity with CRM systems and operational databases
- Understanding of health & safety systems within field-based organisations
Who We’re Looking For
We are looking for someone who:
- Is highly organised, proactive and solutions-focused
- Enjoys enabling others to succeed
- Can balance strategic thinking with practical delivery
- Is calm and adaptable in a growing organisation
- Has strong emotional intelligence and leadership skills
- Wants to help a small organisation grow and deliver its goal of restoring rivers, landscapes and communities
Why Join BART?
This is an exciting opportunity to help shape the future of one of the UK’s growing rivers trusts at a pivotal stage in its development.
You’ll join a passionate and ambitious team delivering meaningful environmental change across the Bristol Avon catchment, while helping build the organisational foundations needed for long-term impact.
Benefits
- 25 days annual leave plus bank holidays and Christmas close
- Flexible and hybrid working
- 9% Employer pension contribution
- Professional development and training opportunities
- Employee wellbeing support
- Opportunity to shape a growing organisation with real environmental impact
Equality, Diversity & Inclusion
Bristol Avon Rivers Trust is committed to building an inclusive and diverse workplace where everyone feels valued, respected and supported.
We actively welcome applications from people of all backgrounds and communities, particularly those underrepresented within the environmental sector.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions.
Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people.
Purpose of the role
To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support.
You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements.
Key responsibilities
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Manage bookkeeping, invoices, payments, and reconciliations
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Take responsibility for billing processes and financial records
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Prepare month-end adjustments (including accruals and prepayments)
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Maintain accurate financial systems in line with charity and legal aid requirements
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Support audit and compliance processes
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Provide general administrative support
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Use finance and office systems accurately and efficiently
What we offer
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Opportunities to develop experience in finance, administration, and legal processes within a charitable setting
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A supportive and inclusive working environment within a committed and experienced team
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A varied role where your work directly supports access to justice for Deaf and Disabled people.
Equality, diversity and inclusion
We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive.
To apply
To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying.
Please let us know if your require the application materials in an alternative format, or any reasonable adjustments to apply.
Our mission is to provide free legal advice to Deaf and Disabled people to ensure that they have access to their rights and justice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.
The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.
The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.
Why Join Us:
Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.
BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.
Person Specification
Essential
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Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.
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Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.
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Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.
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Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.
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Experience of leading or supporting governance processes, including board reporting, risk management and compliance.
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Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.
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A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.
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The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.
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The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.
Desirable
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Experience of working in or with the music industry, creative industries or arts and culture sector.
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Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.
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Experience of implementing or managing a CRM system, project management platform or other operational technology.
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Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.
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Experience of leading an organisation through a period of significant change, transition or growth.
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An existing network within the UK music sector, creative industries or racial equity and social justice space.
At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!
To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.
To drive transformational, systemic change across the UK music sector, ensuring every person regardless of background.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.
£26,936.00 per annum, working 35 hours per week.
Fixed Term Contract for 12 months
Want to feel in control of your career? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- As a member of the Customer Call Centre be the first point of contact for customers and staff
- throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations.
Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation.
This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required.
About you
You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine.
About us
Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Pension scheme
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Flexible working, with occasional travel
Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference.
The client requests no contact from agencies or media sales.

