Systems manager jobs

Purpose of the Job

Hammersmith, Fulham, Ealing & Hounslow Mind deliver services across five sites in West London. Two sites are operated by HFEH Mind and three sites are run by our partners.

We are looking for a proactive and organised Facilities Co-ordinator to support the smooth running of our charity's buildings across all five sites. This is an ideal role for someone with some experience in facilities, property services, or office co-ordination who would like to support a large but locally focused mental health charity.

Key Responsibilities

General

With a commitment to providing high-quality and accessible spaces to a diverse community, working knowledge of the health and safety obligations of operating community buildings, and a friendly, non-judgemental attitude, you will be required to:

Day-to-day Site Operations

• Conduct basic site checks; schedule, prioritise and carry out minor repairs (e.g., replacing lightbulbs, replacing camera batteries, reporting larger maintenance issues).
• Escalate any issues to the Business Support Manager when necessary.
• Ensure spaces are tidy, clean and safe in accordance with health and safety guidelines.
• Maintain guidelines and site handbooks, ensuring all are up to date.
• Ensure supplies checked and well stocked (toiletries, stationery, refreshments, toner).
• Liaise with central services to oversee onsite deliveries.
• Co-ordinate movement of items/ stock between sites.
• Report shared IT and photocopier issues to relevant suppliers. 
• Ensure waste disposal at HFEH Mind sites are compliant with local authorities’ guidelines.

Health & Safety Support

• Support with regular fire alarm testing and fire drills.
• Help maintain health and safety records and reports.
• Assist with onboarding staff on building safety (e.g., exits, alarms).
• To be a First Aider and Fire Warden (training will be provided) and ensure training is up to date. Organise other staff to be Fire Wardens.

Security & Access

• Keep track of keys and access fobs; maintain register.
• Ensure security systems are in working order (CCTV, alarms).
• Liaise with external contractors as required.

Coordination & Admin

• Assist Business Support Manager with maintenance schedule and supplier review schedule.
• Maintain records for H&S inspections (fire extinguishers etc) and risk assessments.
• Help gather quotes for minor works or maintenance.
• Ensure all facilities related invoices are provided to finance.
• Check post at registered office(s) regularly and manage facilities email inbox.
• Contribute data for management reports.

Person specification

Essential

• Experience in a facilities or office coordination role, ideally across multiple sites.
• Good understanding of health and safety in the workplace.
• Comfortable handling basic manual tasks (changing lightbulbs, moving boxes, etc).
• Good IT skills. Confident using Microsoft Office (especially Excel and Outlook).
• A commitment to the values of HFEH Mind and respecting the needs and confidentiality of our service users and visitors.

Desirable

• Fire warden and first aid training.
• IOSH Managing Safely qualification.
• UK driving licence.
• Living within easy travelling distance of our sites

Qualities:

• Strong communication and organisation skills.

• Comfortable working independently across multiple sites.
• Able to communicate with staff, clients and visitors in a calm and orderly way.
• A positive and initiative-taking attitude, dependable with a can-do attitude and a problem-solving mindset.
• Able to work well within a team and engage with staff.
• Diligence.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a Standard DBS check

Development Manager - Trusts and Foundations

Full-time: 35 hours per week

Location: Hybrid – with 1-2 days in Head Office – London EC2A 2AH

Salary £40,000 - £45,000 per annum 

Contract: Full-time, permanent

Reports to: Director of Fundraising

Line Management: x1 Senior Trusts & Foundations Officer

                                x1 Trusts & Foundations Officer

 About The Sick Children’s Trust

At the Sick Children’s Trust, we believe that no child should face serious illness without their family close by. Our ten ‘Homes from Home’ support families with a seriously ill child in hospital, giving them a free, warm and welcoming place to stay – just minutes from their child’s bedside.

We help thousands of families every year, but we want to do more. That’s why fundraising from high-value trusts and foundations is more important than ever.

The Role

We are looking for a proactive and strategic Development Manager – Trusts and Foundations to lead and grow our income from major trusts and foundations, with a clear focus on new business development.

You will play a pivotal role in securing large-scale, multi-year funding by identifying and cultivating new funders who align with our mission. This role is ideal for someone who is ambitious, driven by impact, and confident in developing strong cases for support to secure high-value donations.

You’ll also manage two experienced Officers and take a strategic lead in strengthening our pipeline, partnerships and long-term funding potential.

Key Responsibilities

· Lead the development and implementation of a new business strategy for securing high-value and multi-year support from major trusts and foundations.

· Research, identify and approach new prospects, building a robust pipeline of opportunities.

· Develop strong, tailored applications, proposals and pitches that reflect our unique impact.

· Build and maintain strategic relationships with funders, trustees and key decision makers.

· Line manage one Senior Trusts & Foundations Officer and one Trusts & Foundations Officer , ensuring their continued development and success.

· Monitor and report of income performance, pipeline progression and prospect engagement.

· Work closely with colleagues in fundraising, finance, and operations to shape compelling, fundable projects.

· Represent The Sick Children’s Trust externally with professionalism, passion and confidence.

About You

We’re looking for someone with the passion and initiative to drive growth, and the skills to bring in transformational funding. You’ll have:

· A proven track record in securing five-and-six figure grants from trusts and foundations.

· Experience of successfully developing new funding relationships from scratch.

· Excellent bid-writing and storytelling skills, with strong attention to detail.

· The ability to think strategically and work autonomously.

· Experience of managing or supporting colleagues in a collaborative environment.

· A good understanding of project-based funding and reporting to funders.

· Confidence in engaging with senior stakeholders, trustees and foundation staff.

· A commitment to the values and mission of The Sick Children’s Trust.

What We Offer

· A flexible, hybrid working model

· 25 days annual leave + bank holidays

· A supportive, values-driven culture

· Opportunities to shape and grow a high-impact area of income

· The chance to make a real difference to families at a time of crisis.

How to Apply

Please e-mail your CV with a supporting statement (max 2 pages) explaining how your experience fits the role 

We will be considering applications as they are submitted so early application is advised as the position may close before closing date. More information is in the Recruitment pack attached.

Only shortlisted candidates will be contacted. Closing date 27 June 

Want to change how the world talks about migration?

The Migrant Futures Institute at Goldsmiths is hiring a Development Manager to help grow our work reshaping narratives around migration through creative practice and research. If you have experience in philanthropy, partnerships, or strategy—and care about justice, culture, and representation—this is for you.

What makes Goldsmiths unique? 

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive. 

About the Migrant Futures Institute 

The Migrant Futures Institute (MFI) is being established at Goldsmiths in 2025 thanks to a major philanthropic commitment by Oak Foundation in academic year 2024-25.

The MFI is set to be a beacon of rigorous research, innovative policy solutions, and creative approaches to understanding and reshaping migration discourse. Through collaborative research and creative practice, the MFI engages directly with migrant organisations and communities, working with them to generate new knowledge, cultivate understanding, and support their well-being, creative and work aspirations. 

About the Role 

Building on an 8-figure philanthropic commitment made by Oak Foundation, the Development Manager will play a key role in securing the long-term viability and success of the Migrant Futures Institute. Working with the Director of Development and Alumni Relations and the MFI Director, the post holder will ensure that fundraising is an embedded strategic priority. They will develop and deliver outcome-led fundraising strategies that work within the broader University fundraising and communications environment and achieve philanthropic fundraising targets. 

About the Candidate 

You will demonstrate your ability to make things happen, to manage and move relationships forward, to communicate inspiring messages and build warm relationships that deliver support for the Migrant Futures Institute at Goldsmiths. Your dynamic and proactive approach will be combined with a track record of delivering successful fundraising campaigns and experience of building partnerships and delivering support, ideally in an academic context, but transferrable skills from candidates looking to move into the sector are also welcomed. Understanding of and insight into the discourses, civic and academic organisations and issues related to migration in society would also be advantageous.   

We strongly encourage applications from colleagues from racialised, minority ethnic backgrounds, especially those with migrant, refugee or diasporic backgrounds and experiences. Advancing equality and celebrating diversity are central values at Goldsmiths, University of London. 

The Lyric Hammersmith is one of the UK’s leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre’s home for more than a hundred and twenty five years.  The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds.

We are currently recruiting for a Marketing Manager to join our Communications and Sales Team.

The Marketing Manager will plan, manage and deliver the Lyric’s marketing and audience development campaigns to achieve financial targets and maximise attendance across all activity, with a focus on Theatre productions. The Marketing Manager will support the wider Communications and Sales team to ensure activity reaches the broadest possible audience, highlighting our impact and positively developing our reach and reputation.

Working closely with the Director of Communications & Sales, Senior Marketing Manager, Sales & Box Office Manager and Press & Marketing Assistant, they will support the delivery of the wider strategy of positioning the Lyric as an important part of London’s vibrant theatre scene.

Deadline for applications: 12pm on Monday 30 June. 

The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from the global majority and disabled candidates. All disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer and supports parents and carers working in theatre.

Finance & Operations Manager

Barnwood is not your typical funder. We drive change so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations and looking for better ways to fund, Barnwood makes a difference in Gloucestershire.

As part of this work, our Finance & Operations Team engages with a wide range of people to support the Trust’s vision for Gloucestershire, and our Finance & Operations Manager is integral to this.

We are looking for a Finance & Operations Manager to provide effective financial management, accurate financial reporting and oversee the facilities management of the Trust’s offices. The Finance & Operations Manager will manage a team of 2 and be part of the Trust’s People Manager Team.

We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who:

· are from Black, Asian and minoritised backgrounds.

· have lived experience of disability and/or mental health challenges. 

Contract terms:

· This role is permanent, and we welcome applications from people looking for full time hours (37.5hrs per week), we will also consider for a minimum of 30 hours per week.

· We offer a flexible start between 8:00 am and 9:30am Monday to Friday. 

· Salary £44,239 p/a FTE 

· 36 days holiday inc. bank holidays (FTE)

· This position is based in our office in central Cheltenham with occasional opportunities for home working.

Summary of key duties:

Financial Management and Reporting

· Develop, implement and operate monitoring systems for financial forecasting and re-forecasting to support sound decision making.

· Lead on and co-ordinate the annual budgeting and planning process ensuring that information is collected, compiled and reported in a timely manner to the Leadership Team for review and recommendation to the Finance & Audit Committee.

· Produce quarterly and annual internal finance report and management accounts for reporting to the Leadership Team and Finance & Audit Committee, which summarise budget trends, analyse and report variance.

· Ensure compliance with all financial regulations, through liaisons with the Trust’s external auditors for preparing of the SORP financial statements.

Policy and Procedures

· Lead the development, implementation and monitoring of effective procurement policies, procedures and systems ensuring best value is achieved across all activities.

· Lead on the annual insurance renewal process, ensuring appropriate cover is in place and general administration of the Trust’s insurance policies is enacted.

Payroll

· Maintain payroll processing system and run the monthly payroll.

Facilities Management

· Support the development of a 5 year planned preventative maintenance plan for the Trust’s premises, to support budget and resource planning.

· Oversee the management of the Trust’s premises ensuring contracts are in place and appropriately managed to ensure the smooth running and maintenance of the building and that all health and safety requirements are met.

Line management responsibilities

· Provide line management to the Finance Co-ordinator and Workplace & Facilities Manager, enacting the Trust’s management processes to ensure that all employees are motivated, supported and enabled to give of their best.

· Contribute to Trust-wide people management policies, procedures and team culture as a member of the People Manger Team.

Essential Knowledge and Experience 

· Qualified ACA, ACCA, CIMA or experience to this level (E).

· Practical knowledge and understanding of management accounting principles and techniques.

· In-depth knowledge of budgeting and financial forecasting and preparation of financial reports for senior management and compliance purposes.

· Line management experience to foster a productive and supportive team environment.

Summary of skills

· Strong numerical and analytical skills to effectively analyse financial reports.

· Proactive problem-solver, demonstrating high levels of initiative, organisation and flexibility.

· Ability to work meticulously and methodically, demonstrating attention to detail.

· Strong IT skills (demonstrable proficiency in using MS Office, Word, Excel, PowerPoint and Sage 50 Accounts) and the ability to use technology to achieve work plans and objectives.

For full details please see our application pack.

Benefits:

· 36 days annual leave including bank holidays. (FTE)

· Life Assurance (3 x Salary)

· Work within an organisation that is committed to improving equality and diversity.

· Competitive salaries and fantastic pension contribution rates.

· Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges.

· Friendly and collaborative working culture; everyone’s voice is heard.

· We have a range of supportive wellbeing policies and almost a quarter of our employees, are qualified mental health first aiders with Mental Health England.

· Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.

· Assistance dogs are welcome.

Guidance On Applications:

Click on Apply Now to be taken to the Barnwood Trust website where you need to apply for this role via our online application form.

You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.

Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org

We want our application process to be right for you as an individual, so if there’s anything you think we can do to make this process more straightforward for you please email recruitment@barnwoodtrust. org directly to discuss what support we might be able to provide. Our career page on our website has some examples of things we may be able to put in place for people who request extra support.

Deadline for applications:  17:00 on Wednesday 2nd July 2025

First interviews: Monday 14th July and Wednesday 16th July 2025 in the mornings

Second stage interviews: Monday 21st July 2025

We would like the successful candidate to start as soon as possible.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation.  We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.  
 

Job Description:
Job Purpose:

To lead the operational delivery of Women in Prison’s services across Wandsworth, Sutton and Merton, including the management of the Wandsworth Hub and line management of two Advocates. This role ensures the delivery of high-quality, trauma-informed support for women affected by the criminal justice system and will also support the development and integration of a new South London-based project focused on women who have had children removed or are at risk of child removal.ma

Key Responsibility Area

1. Lead operational delivery of the South London Women’s Hubs, ensuring trauma-informed, high-quality support for women affected by the criminal justice system.
2. Provide strong leadership to staff teams, fostering a culture of learning, inclusion and accountability
3. Ensure quality assurance and compliance through effective systems, data oversight and reporting
4. Develop and maintain strong partnerships with key agencies to enhance support pathways and systemic impact 

About the role:

At Single Homeless Project (SHP), we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough.

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches.

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us.

About you:

• A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
• Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services. 
• Good understanding of local level health set up/services i.e. homeless health providers and teams. 
• Confidence in working both as part of a team and independently. 
• Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues. 
• Skills and understanding of data collection and producing reports. 
• The ability to advocate for and coordinate access to health care for clients with multiple disadvantage. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Wednesday 9th and Thursday 10th July at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

Why this role matters:

Every day, millions of unpaid carers across the UK face immense challenges, often with little ecognition or support. At C r arers Trust, we believe robust, insightful evidence is essential to driving meaningful change for these carers – and that’s where you come in.

As our Research Manager, you won’t just be producing reports – you’ll be leading the charge in uncovering the real experiences of unpaid carers and identifying practical, transformative solutions to support them. This is a role that sits at the heart of our work: turning insight into influence, and evidence into action.

What you’ll do:

• Lead new research that explores the complexities of unpaid care, from the day-to-day realities carers face to the systems and services intended to support them.

• Work directly with carers and the organisations that serve them, ensuring our research is grounded, participatory, and genuinely reflective of real lives.

• Bridge the gap between academia, policy, and practice, using both rigorous academic methods and agile, think tank-style approaches to drive timely and impactful outputs.

• Shape the national conversation by presenting evidence to decision-makers, influencing policy debates, and helping Carers Trust lead the sector in what works – and what needs to change.

• Embed an evidence-driven culture across Carers Trust, working with colleagues across teams UK-wide to ensure insight guides everything we do.

Why now?

The challenges facing unpaid carers are growing – from navigating stretched health and social care systems to balancing work, wellbeing, and financial strain. At the same time, there's increasing recognition that carers are essential to the functioning of society and public services. This is a pivotal moment to influence the future of care – and we need a Research Manager who is passionate, curious, and committed to driving real change.

Who we’re looking for:

An experienced researcher with a talent for turning data into stories and findings into influence. Someone comfortable collaborating with academics, policymakers, service providers and – most importantly – carers themselves. A strategic thinker and a skilled communicator, who thrives on connecting the dots between evidence, lived experience, and innovation. 
 
If this sounds like you, download the recruitment pack to find out more. 

Role Purpose

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role is new and exciting and will play a vital part in helping Winston’s Wish turn up the dial across our high value fundraising.

As Philanthropy Manager you will be responsible for growing income from major donors and Trusts and Foundations through excellent donor stewardship. Leading a team of committed Trust fundraisers, you will focus on identifying prospective individual donors and foundations and develop lasting relationships with them. You will also support the management of relationships with existing donors, ensuring all donors have an excellent experience of supporting Winston’s Wish and understand the impact of their support on the lives of grieving children.

Main Responsibilities

Leadership

• To lead and inspire the Philanthropy team fostering a collaborative and high culture that delivers against income and objectives.
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles.
• Undertake quarterly reviews for all direct reports.

Philanthropy Fundraising

• Cultivate and maintain relationships with high-value donors, ensuring effective solicitation, stewardship, and follow-up to secure significant contributions (six-figure gifts).
• Build and maintain a portfolio of Trust & Grants supporters. Responsible for researching, approaching and developing compelling applications with a focus on ensuring Trusts & Grants provide a long-term, diverse and sustainable income stream.
• Lead the development and stewardship of the Philanthropy board to identify and secure transformational (6-7 figure) gifts and the development of the Business development Board to open opportunities with Corporate Partners.
• Write and design a compelling case for support that is tailored to our High Value audiences.
• Lead on planning and delivering successful high value cultivation events.
• Represent Winston’s Wish at fundraising events and meetings with internal and external stakeholders.
• You will identify new major donors and Trusts and Foundations who have the potential to make a significant difference to the lives of grieving children. You will develop and implement cultivation strategies to turn prospects into supporters.
• You will work with the Individual Giving Manager to identify mid-level donors who could be stewarded into the major donor pipeline.

Strategy, Planning and reporting

•  You will work alongside the Director of Income Generation to support the development and implementation of a new Philanthropy strategy covering development of a prospect pipeline, building a culture of peer referrals, annual targets and personalised engagement plans.
• Lead on developing and delivering effective stewardship journeys and cultivation plans.
• Produce regular reports on fundraising activity, analysing performance against targets, and identifying areas for improvement and growth.
• Work with the Director of Income Generation to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones.
• Undertake research and make use of tools to identify potential High Value partners.

Collaboration

• Work closely with the Director of Income Generation, SLT and other teams to maximise high value fundraising opportunities.
• Where appropriate, you will involve Winston’s Wish senior staff and the Board of Trustees to make the most of opportunities to engage and build relationships with existing and potential supporters.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

Person Specification

Essential

• A proven track record in high-value fundraising, including securing 6-7 figure donations from high-net-worth individuals, trusts, foundations, and businesses.
• Track record of converting cold prospects to planned gifts of 6-7 figures.
• Experience in effectively developing, managing and reporting complex income and expenditure budgets.
• Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills.
• Experience of successfully engaging trustees and/or senior volunteer committees to drive philanthropic income.
• Excellent relationship-building and stakeholder management skills.
• A proactive and results-driven mindset.
• Experience of researching and prospecting.
• Strong interpersonal skills and the ability to relate with senior stakeholders both internally and externally.
• Highly professional, flexible and committed to achieve and exceed KPIs.
• Ability to manage projects and associated budgets.
• A self-starter with strong team working skills.
• Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
•  A creative thinker and quick to respond to opportunities.

Desirable

• Understanding of child bereavement.
• Evidence of continued professional development.
• Experience of using Salesforce CRM System.

Recruitment Timetable

Application deadline: Tuesday 1st July 2025

Interview date: Wednesday 9th July 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Location:  Hybrid working between the Aldgate, London office and home

A great opportunity has risen for a Prospect Research Manager to support our ambitious 5-year strategy, using your research and data skills to increase the size and quality of our high value pipeline of Trusts and Major Donor prospects.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will take ownership of the prospect research function, leading on the identification and qualification of prospects with a particular focus on high value (£50k+) prospects across Trusts + Foundations and Major Donors. You will work closely with fundraising teams and senior stakeholders to create insightful research profiles, conduct network mapping and due diligence reports, and align prospect research with key organisational fundraising priorities. Using our CRM system, you will use your data and analysis skills to create reports and track KPIs to monitor the strength and health of the prospect pipeline and fundraiser portfolios to drive income.

You will have excellent communication skills, and an ability to translate complex information from a range of sources into easily digestible reports and briefings. Able to work independently and as part of a team, you will take pride in producing high-quality and data-driven work. You will be a confident user of CRM and IT systems, with experience of analysing varied sources of data to grow prospect pipelines and a robust understanding of due diligence and data protection laws. 

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Location:  Hybrid working between the Aldgate, London office and home

A great opportunity has risen for a Trusts Officer to support our ambitious 5-year strategy by building relationships with Trusts + Foundations, engaging new supporters with our cause and ensuring existing supporters receive first-class stewardship.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will take ownership of your own portfolio of Trusts + Foundations with the capacity to donate up to £10k, leading on all stages of the cultivation cycle from prospect identification to stewardship to retain existing supporters and generate new business. Proactive and tenacious, you will enjoy building relationships with funders via phone and email, using this insight to craft compelling and inspiring proposals and update reports which match funder interests.

You will have excellent written and verbal communication skills, a keen eye for detail, and be comfortable working in a fast-paced environment. You will be organised, creative, and able to manage competing deadlines across a varied portfolio. You will have robust IT skills, with experience of using a CRM system to update and maintain accurate donor records.

There is significant scope to make your mark on this role, working both independently and in close collaboration with colleagues across the organisation to drive income across our research, services and policy work and develop your own relationship management and grant management skills.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

The Individual Giving Manager is responsible for all individual donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our individual giving income. Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters. 

The Individual Giving Manager will work with the Head of Fundraising and Deputy CEO to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income. The Individual Giving Manager will line manage the Fundraising Assistant, which is a new entry-level fundraising role responsible for the development and day-to-day administration of our community fundraising income stream for individuals and our corporate community.

*Please note, this role has previously been advertised with the title of 'Supporter Relationship Manager' and recruitment has been extended, with a change in title to attract more applicants. Applications close at 9am on Monday 23rd June and interviews will be on Wednesday 25th and Thursday 26th June. We will be scheduling interviews throughout the recruitment period and reserve the right to close the application window before the advertised date.

Person Specification Essential knowledge, skills and experience:

• Three years+ experience of working in a supporter care charity fundraising role.
• Understanding of fundraising principles, relationship marketing and supporter care.
• Excellent written and verbal communication and interpersonal skills.
• High level copy writing skills.
• Experience of working with communications staff to support multi-channel fundraising campaigns.
• Ability to work on your own initiative.Well-organised and able to manage multiple projects simultaneously while meeting deadlines and targets.
• Good working knowledge of CRM databases and how to use them to steward supporters.
• Good knowledge of current data protection/GDPR regulation.
• Able to develop, initiate and maintain systems and procedures.
• IT literate with a working knowledge of Microsoft Office applications including Excel to sort and segment supporter data.
• A clear commitment to the ethos and strategic plans of FareShare South West, and able to positively contribute towards its achievement.

Please see attached job description for further details about our charity, the purpose of the role and detailed duties and responsibilities.

We are looking for a Development Manager to lead TortureID into the next stage of its organisational development.  This is an exciting opportunity to play a vital role in a dynamic human rights charity, working across the asylum and health sectors.

Please visit our website, download our Advert and the Person Specification and Job Description to find out more about TortureID and the Development Manager role.  If you would like an informal discussion about the role before applying, please get in touch.