Team leader jobs near Islington, Greater London

Are you an experienced Team Leader, who is passionate about brilliant customer service, has interest in developing people, experience in managing busy workloads, is well organised and result driven? Are you looking to gain customer care experience within a large National charity? We have the ideal role for you...

To lead, develop and motivate Queries team in Supporter Donations/Supporter Care department, who are working to deliver amazing supporter journeys through bespoke thank you letters, accurate donation and Gift Aid processing, query and online income management. We are looking for someone who will support and lead the team, in accordance with Macmillan’s customer principles, values, behaviours, policies and standards, in ensuring all fundraising teams achieve their goals, maximise opportunities and grow income.

We would love to hear from YOU, if you are someone who:

• Has EDI values at their heart and in everything they do
• is inspired by the prospect of making a difference to the lives of people affected by cancer
• is interested in people management and their development
• is target driven and someone who always meets their deadlines
• enjoys working in a fast-paced, changing environment
• is excellent and engaging in their communication
• strives to offer unrivalled experience to their customers

As a member of our high performing Supporter Donations team, you will have the opportunity to make a real difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources.

About you

• You will bring previous experience in delivering excellent customer service in a high volume and varied environment
• Knowledge and understanding of key legislation e.g. employment and confidentiality, GDPR, Gift Aid and tax efficient charitable giving
• Experience of operational management in a customer care environment including line management and supervisory experience
• Experience of performance management including all aspects of effective people management, including coaching and mentoring
• Experience of continuously improving systems processes to drive efficiency and improve ways of working
• Experience of managing change and the ability to prioritise and make timely decisions and to promote change effectively
• Highly effective interpersonal skills with the ability to negotiate and influence and foster open communication and trust when working with stakeholders

About us
Macmillan Cancer Support is one of the largest and most loved charities in the UK. We support millions of people living with cancer in the UK live life as fully as they can by providing emotional, practical and financial support.

We offer flexible working for all employees and commit to actively developing you in your career. You will also be eligible for several benefits which include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team for advice and recruitment adjustments. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).

Are you able to lead a small team, are you passionate about meeting the needs of people who are homeless or living with mental health conditions, then we want to hear from you. Barons Court Project is the only day centre in Hammersmith and Fulham and plays a significant role within the Borough, we are seeling a dynamic individual to help develop and improve our services.

You will have experience of leading staff and volunteers and will draw on your past to help us with our current work and to prepare for the future.

This is an exciting role for a candidate who is open to a varied role. As a small charity we need to draw in support from the local community, you will have excellent people skills and be able to work with people from a wide variety of backgrounds. Barons Court Project prides itself on undertaking events, engaging with the local community and ensuring that we maximise opportuinities for our guests, as such there is some evening and weekend work at times. 

You will likely have your own network and will not be shy in engaging with others.

If you want a new challenge, are keen to ensure that people on the margins have the best services and can live life to the full then we want to hear from you.

Recruiting for a Team Leader to join our Service in Southwark!

About the organisation
nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.
nia’s Specialist Refuge service holds the Women’s Aid Quality Standard mark. The refuges team provides specialist accommodation and support services to women who experience multiple disadvantage including involvement in prostitution and other forms of sexual violence and exploitation, domestic violence, and problematic substance use.

About the post
The post is currently funded until March 2023.

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls.

CV’s will not be accepted.

Closing date: 10am, 15th August 2022

Interview dates: TBC

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Thank you for considering a Team Leader role with Redthread. We are a team of compassionate, collaborative and courageous professionals committed to empowering young people to change their lives. 

We are looking to recruit four dynamic team members to work with one of our teams at either:

· Queen Elizabeth Hospital, Woolwich

· Croydon University Hospital, Croydon

· University Hospital Lewisham, Lewisham

· Homerton Hospital, Homerton

As a Team Leader based in one of the local A&E departments, your primary role will be to enable the team to support young people who are experiencing trauma or tragedy and their families and hold a caseload yourself. Over the past few years, Redthreads services have developed across our sites, and we are proud to offer access to additional services to larger groups of young people; see below for more details of our services. The Team leader role is vital in collaboratively leading all service models offered at their site. 

To succeed in this role, you need to be a strong leader who advocates for a trauma-informed approach for the team and for the young people we support. You’ll have extensive management experience leading a service that supports vulnerable young people and young people with complex needs. 

We want someone who can confidentially lead the team and provide effective guidance and support. You will be responsible for motivating and line managing team members day to day and working with young people who are vulnerable, and high risk, an understanding of the impact intense, short-term work can have, and a good understanding of the support eco-system they need. You need to be a people person, able to build and maintain relationships with colleagues and partners and to be a nurturing line manager to a small team working in a busy hospital environment.

You must also be a skilled communicator: as comfortable building a relationship with a young person as you are liaising with our clinical colleagues.  You’ll be keen to keep learning, seizing training opportunities at Redthread, and continuously reflecting upon and improving your practice.

During the Covid-19 outbreak, our teams are still working from the hospitals as we are classed as essential workers. You will need to do shifts at the hospital, as well as work some days from home, depending on the needs of the team and the service.

In return, the successful candidate will receive a competitive salary, a supportive and flexible working environment, excellent staff training and development package, and access to a range of employee benefits, including enhanced annual leave and family leave entitlements, employer pension scheme contribution, access to clinical supervisions, enhanced employee assistance programme services and more.

As this role requires an NHS honorary contract and Redthread benefits, you’ll also have unique access to generous NHS discounts and blue light schemes.

The offer of employment is conditional on satisfactory pre-employment checks, which include meeting any applicable legal vaccination requirements, unless medically exempt, as set by the CQC. Redthread is not a Home Office-licensed visa sponsor; evidence of the right to work in the UK will need to be provided at the Interview stage. 

For a full Job description and person specification, please download the job pack from our website: 

• Applications deadline: 10 am, 17th August 2022

• 1st Round short online interviews: 23rd August 22 , with further rounds in the following weeks.

If we receive a high number of applications, we reserve the right to close the advert before the closing date. Therefore, early applications are encouraged.

We would like the role to start as soon as possible. We will provide comprehensive training and induction.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in London. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

What will you do?

• Drive several Advocacy contracts to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You will also receive:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates:

Closing date for applications: Midnight on 21 August 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: Wednesday 31 August and Friday 2 September 2022 

The Selection process: Our selection process will be a single stage, combining a presentation, followed by a panel interview. Interviews will be held via Microsoft Teams, and you will need access to a laptop / PC.

How to apply: 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please contact HR.

Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

Sexual Health Team Leader

Location: Hybrid working. The main office is in Islington but there is an expectation to travel to sites in Camden and Barnet.

Salary: £33,500 pro rata per annum

Hours: 37.5

Contract: Fixed Term Contract until March 2023

Vacancy Reference: S170

Closing date: Thursday 18th August at 10am

Interview date:  24th and 25th August

Solace is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

About the Service

The Sexual Health project was piloted in Islington last year and we are very excited to share that this project has expanded and will now cover Camden and Barnet. From late 2021, the Sexual Health project will cover a further sexual health clinic in North London and will continue to provide high-quality holistic support to survivors of sexual abuse and violence who approach the sexual health clinic. As with all Islington SASS services, the Sexual Health project is inclusive to all survivors, but this project has a specific focus on increasing the engagement for LGBTQ+ survivors.

About the Role

The Sexual Health Team Leader is a new and exciting role that will sit in the Islington SASS team and will oversee this exciting partnership expansion. The role will include line management of three or four Sexual Health IDSVAs and will act as the Sexual Health lead for the Islington DSM.

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professional women.

Ideal candidates will have experience working with victim/survivors of sexual abuse or violence and a solid understanding of the support options available to them. You will have strong leadership skills, thrive on working under pressure, and be adept at crisis management and prioritising your workload to meet the demands of this busy service.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

To apply:

To apply, please send your CV and Supporting Statement outlining your interest in working for Solace via the recruitment portal below and explain how you meet the criteria set out in the Job Description.

Solace is a Disability Confident employer. Please email us if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment we require all successful candidates will be required to complete a satisfactory DBS (Disclosure Barring Service) disclosure.

No agencies.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international, and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. Do you want to use your skills, knowledge, and experience to help change the world? You could be our new Telefundraising Team Leader!

About the role

The Telefundraising team help us achieve our goal of raising as much money as possible by speaking to our valued supporters, raising awareness of human rights atrocities, and asking for regular donations. The Team Leader is accountable for the management of all fundraising programmes, from Acquisition to Upgrade campaigns. You will be expected to work closely with your fellow Team Leader to manage the KPI's of 9-12 fundraisers, making sure that supporter engagement is of the highest quality, and that GDPR obligations are followed closely. Crucially, you will divide your time, not only monitoring calls in order to coach team members but making calls yourself for roughly 30% of the week.
More details can be found by downloading the job description from our career's portal.

Shift times:

The 35 hours will be worked across the following shifts.

• Monday-Thursday: 13:30pm-21:00pm
• Friday: 11:30am-19:00pm.
• Must be available to work every other Saturday: 10am-17:30am

The role may be for you if:

• You're skilled in successfully guiding a tele-fundraising or telemarketing team, making outbound calls at the highest standard.
• You can manage KPI's and coach individuals around performance
• You collaborate and positively contribute to an inclusive culture.
• You display impeccable communication skills, resilience and plenty of enthusiasm in front of the team

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time). 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares. See more details of our benefits.

Apply for this role

The vacancy may be closed earlier than advertised if a high standard of applications is received. If you wish to be considered for the role, avoid delay in submitting an application.

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. We are a disability confident organisation. More details of inclusion in the AIUK recruitment process can be found .

Action on Disability is looking for a leader. This is a fantastic opportunity to join a vibrant, user-led charity that is dedicated to enabling disabled people who use social care support to have full choice and control over the way in which they live their lives.

Team Leader (Direct Payments)
Salary: £30,000
Hours: 37.5 hours a week
Place of work: Action on Disability offices and London Borough of Hammersmith & Fulham

In this role you will be leading a small team to provide essential information, advice and support to individuals from diverse backgrounds. You will work with disabled people to empower them to take control of the support they need by using Direct Payments, employing their own staff and accessing activities or services. You will ensure that your team provides individuals with the correct information to make informed choices and help them to set up and manage their chosen support.

You will have excellent leadership, communication, interpersonal and IT skills and the ability to work as part of a team. Experience of budgeting and recruitment are essential for this role.

 Experience of working in social care and a “can-do” attitude, a commitment to a person-centred approach and a willingness to learn is a must. Being part of a small team there is a lot of opportunity for you to develop and learn new skills.

We welcome and encourage job applications from people of all backgrounds and actively encourage people living with a disability to apply.

The work is varied and calls upon a wide range of skills, and there is huge job satisfaction in supporting disabled people to achieve greater wellbeing and independence.

Deadline for receipt of completed applications; 5pm Friday 12th August 2022 (Feedback will not be provided to those not shortlisted for interview)
Interview dates; Thursday 18th August 2022

Interested?

If you would like to find out more, please click the apply button to be directed to our website, where you can complete your application for this position. 

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

Kingston Carers’ Network (KCN) is a registered charity, established in 1994, providing independent information, support and advocacy to people who provide unpaid care for someone living in the Royal Borough of Kingston-upon-Thames. 

We are seeking a Part-time Adult Carers’ Team Leader to line manage, support and guide a team of adult carers’ support workers. We are currently supporting over 4000 carers who are caring for a relative or friend with a disability, illness, mental health problem or substance addiction.

The successful candidate will have the ability to manage the day to day running of the team, including allocating referrals and managing caseloads and annual leave to ensure smooth running. Experience of leading a team and possession of excellent interpersonal skills is essential. 

JOB DESCRIPTION

Job Title: Adult Carers’ Team Leader

Salary: £22,614

Until March 31st, 2023 initially. Extension if funding acquired.

Hours of Work: 24 per week

(may involve occasional evening/weekend work)

Holiday Entitlement: 25 days per annum plus statutory holidays

______________________________________

RELATIONSHIPS

Responsible to: Chief Executive

Deputy Chief Executive

Board of Trustees

______________________________________

PROJECT AIMS

· To line manage, support and guide a team of adult carer support workers.

· To arrange regular supervision with team members, providing technical, practical support.

· To support the health and wellbeing of staff members.

· To provide advice to carers on a wide range of issues including community care, housing, welfare benefits, carers’ rights, employment, education and disability issues.

· To advocate for carers to access the support they need.

· To work with colleagues to identify the need for other support to carers and their families.

· To raise awareness of carers’ issues and needs with other organisations in the borough.

· To support carers to access relief/respite breaks available and inform carers about direct payments, personalised budgets and other relief schemes.

· To carry out ‘trusted’ Carers’ assessments to assess carers’ needs and to develop support plans to meet those needs.

· To work as part of a team to ensure that the vision and aims of KCN are promoted.

PROJECT OBJECTIVES

· To manage the day to day running of the team, including allocating referrals and managing caseloads and annual leave to ensure smooth running

· To ensure the team feel fully supported and access relevant training.

· To be resilient and professional when facing challenging situations.

· To provide thorough induction to new team members.

· Interview carers using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

· To give advice and assistance to carers and their families on welfare benefits and other carer-related issues.

· To deliver advice from the office or outside of the office as appropriate.

· To complete Carers’ Assessments.

· Use the local authority’s Information database to record outcomes of Carers’ Assessments.

· Use the reference materials to find, interpret and communicate the relevant information.

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary by calculating, negotiating, drafting claims or writing letters and telephoning.

· To advise on any other matters relevant to carers that may be required.

· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work conforms to the organisation’s requirements and other funding requirements, as appropriate.

· Assist with campaigning work by providing information about clients' circumstances through the appropriate channel.

· Keep up to date with legislation, policies and procedures and undertake appropriate training.

· Read relevant publications.

· Attend relevant internal and external meetings as necessary.

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

· Use IT for statistical recording of information relating to campaigning and funding requirements, record keeping and document production.

· Ensure that all work conforms to the organisation's systems and procedures.

· Provide statistical information on the number of clients and nature of cases.

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

· Demonstrate commitment to the aims and policies of KCN.

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

· To act as a mediator for carers when appropriate.

· To take part in the provision of training courses and information sessions for professionals and carers run by KCN.

· To contribute to the KCN Newsletter, and to publicity for displays and local Carers’ Week activities.

· To undertake any other duties as may be requested from time to time for the smooth running of the organisation.

KINGSTON CARERS’ NETWORK

Registered Charity No: 1151456

PERSON SPECIFICATION – Adult Carers’ Team Leader

Essential

· Excellent interpersonal skills and experience of leading a team

· Ability to resolve conflict with a positive, structured approach

· Ability to give and receive feedback objectively, sensitively and constructively.

· Ability to be resilient when dealing with emotionally stressful situations.

· Ability to manage challenging situations professionally

· Ability to monitor and maintain required standards.

· Ability to communicate effectively both orally and in writing at all levels.

· Good time management skills and an ability to prioritise workload.

· Commitment to maintaining relationships based on trust and confidentiality.

· Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower carers, whilst maintaining structure and control of meetings.

· Good numeracy and literacy skills.

· Commitment to work within the aims, principles and policies of the organisation.

· Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production- this post is self-servicing.

· Commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

· Ability to research, analyse and interpret complex information.

· Ability and willingness to work flexible hours.

· An understanding of the role of carers and some of the issues that may affect them.

· Understanding of equal opportunities and diversity.

Desirable

· Experience of supporting carers on a range of issues, including carers’ rights, community care and respite care.

· Experience of benefits advice work, across the full range of welfare benefits.

· A knowledge of welfare benefits

· Ability to manage varied and complex caseload and to monitor outcomes

· Experience of support and advocacy work with carers

· Experience of achieving targets and using monitoring systems

· Use of car.

· Knowledge of legislation relating to carers.

· Experience of working with carers and/or carers’ groups.

· Ability to design and produce appropriate information and publicity materials.

Post of Adult carers’ team leader

CONDITIONS OF SERVICE

The basic terms and conditions of service are set out below. A full description of all terms and conditions will be issued as part of the employment contract.

Salary: £33,921 (pro rata)

Hours: 24 hours per week. Staff are expected to work flexible hours with occasional weekend / evening work.

Holiday

Entitlement: 25 days per year + public holidays

Travel

Expenses: Kingston Carers’ Network reimburses travel expenses on public transport incurred in the performance of official duties, or offers a mileage allowance for staff members using their own cars.

Contract: This post is initially funded for 12 months.

Please note that this role is subject to a basic DBS Check

Are you ready for the next step?

We are looking for a someone to join our established Social Prescribing service who can motivate and empower others.

Working alongside GP practices, Social Prescribers help patients and families connect with health and community services which will make a real difference to their emotional and physical wellbeing, accessing support that will enable them lead more independent, resilient and healthier lives. 

As a team leader, you will support a range of Social Prescribers working across several Primary Care Networks, providing induction, supervision, training and development. You’ll ensure targets and outcomes are met, and share knowledge and resources across the team, and advise on more complex cases. To maintain continuity of the service, you will provide operational cover during staff absence.

It's essential that you can develop and maintain effective relationships and communication with a wide range of senior practitioners, including PCN Clinical Leads and GP’s.

Applicants should have relevant experience of working in social care, health, or the voluntary and community sector relating to working with vulnerable adults. Experience of leading or mentoring staff would be an advantage. You should be confident in using IT, and experience of using databases would be helpful.

This role covers the Medway area, so a car driver is essential.

It’s time to make a difference.  

We offer our employees:

• Inclusive values-based environment
• Competitive remuneration package
• Workplace pension scheme
• Generous annual leave entitlement
• Benenden Health Care
• Death in Service Benefit
• Cycle to Work Scheme
• Employee Supported Volunteering scheme
• Development opportunities
• and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

JOB PURPOSE

• To support the Head of Advice, Advocacy and Integration to develop, deliver and sustain trusted independent advice services to AQS standard.
• To supervise and support a team of advisors and volunteers across three East London boroughs to maintain excellent case records and guarantee quality of advice.
• Provide information and advice to Adults and their carers and their carers to maximise their income,  promote their wellbeing  and independence.
• To support the development and implementation of an advice service that is accessible remotely, face to face, in multiple settings and use technology to reach as many local people as possible.
• Support integration of services, partnership development and multi-disciplinary working in our communities.

KEY TASKS

Supervisory Duties

• To complete file reviews and case checking procedures in line with the current Quality Standards.
• To conduct supervision and appraisal of the information and advice team.
• Supervise the work load of the advice team, allocating cases, monitoring case progress to ensure timely completion of referrals.
• Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
• Conducting and recording regular team meetings.

Provision of Advice

• To carry out benefit checks, benefit applications and form filling services to older people and their carers.
• Escalate cases, raise complaints and challenge decisions made about our clients which are unlawful or erroneous. 
• Provide accurate and up to date advice on housing, Community Care and Consumer Rights.

Reporting and monitoring

• Supervise and Monitor our client database to ensure the information we hold is accurate and up to date.
• Support the Head of Advice, Advocacy and Integration to compile and submit regular evaluation and monitoring reports to our funders making sure relevant information is available and accurate.
• Generate outcomes data and gather customer satisfaction surveys.

General

• To undertake any other duties within the competence of the post holder under the direction of the Head of Advice, Advocacy and Integration as may be required from time to time for the smooth running of Age UK East London.
• Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
• Promote the Information and advice Service and develop communication
• Attend regular Team Meetings and Supervision to ensure personal development and the continuous improvement of the Information and Advice Service.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

FUNCTIONAL LINKS

• The post holder will be line managed by the Head of Advice, Advocacy and Integration
• Supervisory responsibility for 4 advisors and sundry volunteers
• Close working with GP’s, Outreach Venues, Hospital Ward Staff, Local Authorities and other AUKEL Services
• Close working with the Advice Provider Networks in East London

PERSON SPECIFICATION

Experience

• Minimum of 18 months supervisory experience in a Quality Mark holding advice service;
• Experience of providing advice services that support carers and older people enabling their independence by providing up to date knowledge of services available to them;
• Demonstrable experience in negotiating Welfare Benefit changes and duties to carers in accordance relevant legislation;
• Holds NVQ Level 4 Advice & Guidance, or equivalent, qualification;
• Experience of people management.

Knowledge and understanding

• Knowledge of Issues that affect adults, older adults and their carers;
• Understanding of confidentiality policy and practice;
• Understanding of equality and diversity in practice;
• Understanding and commitment to empowering service users;
• Understanding of relevant legislation, areas of law, tribunal system and local authority acts;
• Knowledge of wider Adult Social care sector, integrated commissioning and NHS 10 Year Plan.

Skills/Attributes

• Commitment to working creatively within a team;
• An open minded and questioning approach;
• Excellent communication, numeracy and literacy skills;
• Good planning and organisational skills;
• Demonstrable leadership qualities;.

Additional requirements

• This post requires IT skills in Windows and ability to use Microsoft word and excel;
• This post may require occasional evening and weekend work. 
• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

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Job Title: Hertswise Locality Team Leader

Salary: £26,554.43

Contracted Hours: 37.5 Hours – Monday to Friday

Contract Length: End of March 2024

Working Base: Based in Broxbourne, Hertfordshire

Reports to: Head of Peer Support, Training & Therapies

This role is part of the Hertswise community based dementia project. Hertswise is an innovative countywide service designed to support people living with dementia, low level memory loss or mild cognitive impairment as well as their loved ones and carers. Our teams aim to ensure that people of all ages, living anywhere in Hertfordshire, are able to easily access information and advice, activities and support regardless of whether they have (or want) a diagnosis. The service is delivered by a partnership of community and voluntary groups, including Age UK Hertfordshire, Hertfordshire Independent Living Service, Herts Mind Network, and Carers in Hertfordshire.

Hertswise can offer group based activities designed by service users, or 1-1 sessions for those in need of individual support. Information and Advice is available for all aspects of your life, for example; claiming benefits, Lasting Powers of Attorney, community care, health services - and any other queries that you may have. Hertswise will also provide carers with the opportunity to relax and share their experiences in a friendly, supportive environment among other carers and professionals.

The post holder will be required to work some flexible hours outside of normal 9-5 working hours including on the occasional evening and weekends.

Accountability/Tasks

The post holder will be line managed by Hertfordshire Mind Network’s Head of Peer Support, Training & Therapies, but will manage their own workload, prioritising tasks and working on their own initiative.

• Reporting to the Project Manager, to lead and deliver a community based dementia project for people who have mild to moderate cognitive impairments – services include healthy eating sessions, physical activity sessions, digital inclusion sessions and socialisation. Ensuring access for older people including those living in rural areas of the county. Services will be provided at the older person’s home or in a group setting using a variety of different community venues.
• To deliver training and development for professionals and organisations in the awareness of the issues faced by older people who have mild to moderate dementia and cognitive impairment as well as the needs of carers and their families
• The primary aim of this project is to improve mental , physical well-being and socialisation. This will be achieved through the dissemination of healthy living and healthy eating information and advice and encouragement to participate in activities which promote physical and mental wellbeing and prevent social isolation. It will also be achieved through socialisation and digital inclusion.
• Set up and facilitate weekly exercise, nutrition and/or activity groups or one-to-one sessions for service users. Groups to run at a variety of local community venues to ensure accessibility to all older communities.
• Set up and facilitate weekly digital inclusion and or social activity groups or one-to-one sessions. Groups to run at a variety of local community venues to ensure accessibility to all older communities.
• To set-up and support groups to self-facilitate and continue meeting after their 10 support sessions (facilitated by a locality team member) have ended.
• To help develop and deliver training for professionals and organisations
• Recruit and supervise staff who will be trained to work with service user groups, service users at home and within their local community.
• To manage records of leave, absence, training and development of staff
• Recruit and supervise volunteers who will be trained to work with service user groups, service users at home and within their local community.
• Provide regular supervision support, including peer group support, and arrange training sessions for coordinators and volunteers.
• Meet prospective service users to ascertain their needs and preferences – including cultural and ethnic needs. To set-up and chair the quarterly steering group and participate in other meetings as requested by the their line manager.
• Keep computer records/ client database up to date and provide regular reports and monthly statistics
• Actively engage service users in the development of the project and to communicate regularly with service users and volunteers to obtain feedback. Observe and record outcomes for service users using designated online monitoring tool
• To achieve targets as agreed with the Project Manager and the AUKH partnership commissioners and the funders
• Develop and maintain collaborative working relationships with mental health, health and social care professionals to develop an integrated support process for older people
• To develop and maintain marketing and publicity as required for this project in line with the project’s marketing plan and as agreed with the Project Manager
• To comply with Data Protection regulations ensuring that all information about clients remains confidential
• Work within the policies and procedures and current legislation for volunteer based projects – including confidentiality; working within professional boundaries; data protection etc.
• To manage the budget in conjunction with the Project Manager and in line with the Delegation of Authority