Team leader jobs in Islington, greater london

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness.  Our support will improve their health and wellbeing and enable them to move away from the streets.

Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census.    This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men.  Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services. Therefore, Trauma Informed Care lies at the heart of everything we do.

Working with the Daylight Service Manager, you will manage a team of staff and volunteers to set up, pilot and deliver this vital new service in a central London location. The service will include a combination of practical facilities such as showers and a laundry, health and wellbeing resources to minimise the harm associated with rough sleeping and support to move into accommodation.  We may develop additional aspects to the service as resources become available.

You will have experience in delivering psychologically, gender and culturally informed services to people who are experiencing street homelessness. You will use this experience to build relationships of trust with clients.  This will include a commitment to embedding co-production so that the service continues to improve and evolve.  You will facilitate in reach services predominantly with a health and harm minimisation focus and develop positive partnerships with external agencies.  You will also set up and oversee a group work programme.  You will provide strength-based and solution focused one to one support for women to move away from the streets.

Through compassionate and proactive management, you will help build a high performing, well organised and creative team who are passionate about supporting very vulnerable women away from the streets.

Salary: £41,599 - £45,097 (scale Points 26-30)
 Closing Date: Sunday 23rd August
Interview Date: Thursday 3rd September

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Lead our IPS service and help transform lives through employment.
We're looking for an ambitious and values driven leader to develop a talented team, drive excellent outcomes and shape the future of mental health employment support in Islington.

About the Role

Hillside Clubhouse is looking for an experienced IPS Team Leader to lead our Individual Placement and Support (IPS) SMI service across Islington and as part of the newly merged North West London NHS Trust. You'll provide leadership, coaching and support to a team of Employment Specialists, ensuring high-quality, recovery focused employment support for people with mental health conditions. 

This is an exciting opportunity for someone who wants to make a lasting impact. You'll work closely with NHS partners, employers and local stakeholders while helping to strengthen and develop the service, improve performance and deliver excellent employment outcomes. 

Why Join Hillside?

Hillside Clubhouse is a co-produced mental health employment support charity working across Islington. We believe employment is a powerful part of recovery and support people to achieve their goals through our Clubhouse and community-based services. 

As a small, ambitious charity, you'll have genuine opportunities to influence decision-making, shape services and work closely with senior leaders. We offer flexible and hybrid working, generous annual leave, pension contributions and ongoing professional development opportunities.

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. 

If you have experience in:

• Managing a team, supervision and team training
• Working within a heritage, public engagement or visitor attraction setting
• Dealing with customer feedback or complaints

And are:

• Customer focused, passionate about excellent engagement and welcome
• A skilled and engaging communicator
• Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

• Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
• Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
• Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
• Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
• Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
• Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
• Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
• Handle complaints procedure and any difficult customers;
• Manage the recording of daily visitor numbers and donation figures;
• Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
• Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
• Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
• Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
• Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
• Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
• Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
• Promote the sale of information products such as the Visitor Map and Guidebook; 

Closing date: 11.59pm on Wednesday, June 17th

Interviews are planned for Friday, June 26th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.

Islington Mind is recruiting a Team Leader for our Mental Health Recovery Pathway service, a trauma-informed mental health provision based across three sites in Islington and responding to the mental health needs of residents through a range of therapeutic interventions and community engagement.

You will be responsible for the running of the Isledon Road day centre, leading and supervising a team of staff and volunteers and managing the mental health open-access drop-in provisions, including:

• risk, health and safety and safeguarding management;
• overseeing the running of a programme of therapeutic activities;
• engaging and collaborating with partner service providers in the borough.

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Ealing Magistrates Court and Willesden Magistrates Court. You will play a vital role in supporting our volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is permanent working 37.5 hours per week.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader for the Witness Service you will:

• support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
• lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
• line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
• oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
• ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
• manage rotas, resource planning, and service coverage across the court cluster.
• promote excellent communication across teams, facilitating team meetings and sharing learning.
• build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
• foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
• provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.

You will have:

• Strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience delivering services in demanding environments with a focus on customer experience and service excellence.
• Experience providing guidance, support, or crisis management to staff or service users.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
• Experience gathering, analysing, and reporting information from multiple sources.
• Sound IT skills, including the use of Microsoft Office and case management systems.
• Commitment to safeguarding, equality, diversity, and inclusive practice.
• Strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.

About the Witness Service 

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense.  Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.  The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.  

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. 

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.