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Team leader jobs in leeds, west yorkshire

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Top job
Closing in 7 days
Macmillan Cancer Support, BD17, Shipley (Hybrid)
£35,500 - £39,500 per year
Posted today
Top job
Macmillan Cancer Support, Remote
£43,000 - £48,000 per year
Join Macmillan and help us shape and deliver impactful change propositions and external affairs strategies across the UK.
Posted 2 days ago
Top job
UnLtd - the Foundation for Social Entrepreneurs, Remote
£38,440 - £40,463 per year
We are seeking a Communications Manager to amplify UnLtd’s voice and influence, shining a spotlight on the work of social entrepreneurs.
Posted 2 days ago
Top job
Social Care Institute for Excellence, Remote
£29,544 per year (FTE), pro rata salary for 21 hours £17,726
Use your finance skills to drive real social change. Join SCIE and help power excellence across the social care sector.
Posted 3 days ago
Closing in 5 days
Social Care Institute for Excellence, Remote
£64,047 per year
Lead co-production transformation at SCIE—drive change and let's shape the future of social care together.
Posted 1 day ago
Resurgo Trust, Leeds (On-site)
from £26,000
Are you a visionary leader, with a heart for social justice and passionate about transforming society? Join us!
Posted 2 days ago
Closing in 7 days
Church of England, Remote
Up to £48557 per annum + 48,557
Posted 1 day ago
Closing in 3 days
Phoenix Futures, Remote
£56,500 per year
An exciting opportunity to drive growth and expand reach in specialist psychosocial treatment services.
Posted 5 days ago
Victim Support, Remote
Up to £43481.52 per annum
Posted 2 days ago
St Luke's for Clergy Wellbeing, Remote
£48,000 per year pro rata
Posted 2 weeks ago
Closing in 4 days
Libraries Connected, Remote
£50,584 per year
Libraries Connected is seeking a Research and Evaluation Manager to join our newly formed Policy, External Affairs, and Research Team.
Posted 1 week ago Apply Now
Page 1 of 3
BD17, Shipley (Hybrid) 10 miles
£35,500 - £39,500 per year
Full-time
Permanent
Job description

Supporter Care Hub – Team Leader 
Permanent 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location - Split between home and our Shipley Office : minimum 1 day per week in the office 
Salary Range £35,500 - £39,500

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

About the role 
As the Supporter Care Hub Team Leader, you will lead a high-performing team of omni-channel Contact Centre Supporter Care Advisers. The team will include up to ten advisers and one senior adviser, all working together to deliver impactful, accurate, and inspiring experiences to every supporter.

You will be part of an effective leadership team within the Supporter Care Hub, collaborating to drive continuous improvement and innovation across ways of working, technology use, and inclusivity. You will also build strong relationships to support the delivery of objectives and foster collaborative working.

About you
The successful candidate will demonstrate the following skills and experience: 

  • Experience in delivering inclusive and motivational line management and leadership, building a committed, empowered and successful team.
  • Experience in managing a hybrid team, located across the UK with a variety of working patterns
  • Be able to deliver effective quality assurance, performance coaching and development of the team to achieve performance targets.
  • Previous knowledge and experience managing multi -channel communications, including social media to deliver high-quality supporter engagement.
  • Strong organisational skills with the ability to plan and prioritise multiple projects/workloads to meet deadlines and achieve targets.
  • Skilled in stakeholder management, building rapport and maintaining good working relationships with internal teams to effectively influence others, improve processes and meet service demands.
  • Experienced in working with colleagues in People Services to apply and manage individuals through relevant people policies, including absence, performance and capability.

This is your opportunity to make a difference while developing skills in leadership, performance coaching, process improvement and cross-functional collaboration within a supportive, high-performing team.

If you are a passionate people manager in a contact centre environment , we’d love to hear from you. 

Recruitment Process 
Application deadline: Thursday 11th December 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

Posted by
Macmillan Cancer Support View profile Organisation type Registered Charity Company size More than 1000

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.

Posted on: 04 December 2025
Closing date: 11 December 2025 at 23:30
Tags: Advice / Information

The client requests no contact from agencies or media sales.