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Remote
£25,500 per year (pro rata)
Part-time (4 days a week but worked flexibly (3 days considered). There may be some evening and weekend work)
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Frazzled is a small mental health and wellbeing charity founded by Ruby Wax OBE based on the power of emotional openness. Our free, volunteer-led meetings run online every single day of the year, offering people a chance to share, listen and feel heard in a supportive community.
We're looking for a confident and positive self starter with a high level of emotional intelligence, attention to detail and excellent communication skills to be our new Project Support and Administrative Officer.
You will play a vital role in coordinating our schedule of peer-support meetings, managing our busy inboxes, supporting our volunteers and ensuring our internal systems and processes are well organised and working smoothly. You will work closely with our Co-Heads of Training and Programmes to plan and manage service delivery, support the recruitment, wellbeing, training and development of volunteers, as well as provide day-to-day running of our services. Supporting the Chief Executive and Head of Fundraising, you will contribute to Frazzled’s fundraising and development by providing administrative support and helping to organise events, meetings and reports.
Frazzled runs meetings throughout the day, from early in the morning until late in the evening seven days a week. The Project Support and Administrative Officer will be responsible for scheduling meetings and supporting our Facilitators with issues when they arise.
Please note that there will be some evening and weekend work expected when emergency tech or meeting issues arise.
Key responsibilities
Core Programme:
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Manage the delivery of all Frazzled meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.
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Respond to all public enquiries in a helpful and efficient manner
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Manage the Frazzled meeting schedule by arranging our meetings with volunteers and uploading them onto our booking website
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Design all pre- and post- volunteer meeting polls and ensure these are completed
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Host Ruby Wax public meetings with Ruby on Zoom
Volunteer Support:
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Support the Heads of Training and Programmes in the recruitment, support and training of volunteers
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Be confident in having constructive conversations via Zoom, phone and email with our stakeholders and volunteer network
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Ensure all volunteer records, DBS and training tracking is maintained and updated, and arranging training meetings
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Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly
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Support all volunteers in case of distress, queries, updates, problem solving alongside the Heads Training and Programmes
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Support and minute monthly volunteer meetings
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Write a monthly volunteer newsletter
Data and internal operations
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Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to staff, volunteers and trustees.
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Build and maintain relationships with prospective and existing partners
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Support CEO and Head of Fundraising with funding applications and relevant administration tasks
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Maintain office systems and the central filing system
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Support the smooth running of quarterly trustee meetings, including preparing papers and reports
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Assist colleagues whenever necessary.
Shared Responsibilities with wider team
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Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.
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Manage continuous improvement projects to support the organisation and your own development
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Help with the development and implementation of the Frazzled strategy.
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Assist in the production of the Annual Report of the charity and other publications and publicity material.
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Represent the organisation at external meetings where appropriate.
PERSON SPECIFICATION
Essential
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Excellent written and verbal communication skills, with an ability to engage confidently and compassionately with a range of people
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Outstanding organisational skills, attention to detail and the ability to manage multiple priorities and deadlines
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A collaborative team player with a positive, creative and flexible approach to problem-solving
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A proactive self-starter who can oversee projects from start to finish
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Strong IT skills and confident using a range of online systems (e.g. Zoom, Google G-Suite, Canva, databases, online scheduling systems)
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Confident in collecting, analysing and reporting data
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Discretion and compassion when handling sensitive information
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Willingness to work flexibly across the week, including some evenings and weekends when required
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An understanding of and compassion for the challenges faced by people feeling frazzled
Desirable
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Experience working in the charity or mental health and wellbeing sector
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Experience of working with or coordinating volunteers
Application Instructions
Please submit a CV and cover letter outlining how your skills and experience meet the criteria in the job description. Your cover letter should be no longer than 1 side of A4.
While you can use AI to assist you in writing your application, we want to read your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
Posted by
Posted on: 23 August 2025
Closing date: 08 September 2025 at 09:00
Job ref: FPSAO25
Tags: Administration, Communications, Volunteering Management, Operations, Digital, Content Writing / Copywriting, CRM, Customer support, Data Entry, Design, Entry level / Graduate, Internal communication, Mental Health, Office Management, Social Media, Wellbeing
The client requests no contact from agencies or media sales.
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Remote
£28,100 per annum
Full-time
Permanent
Job description
Learning Content Coordinator
Location: Home based
Salary: £28,100 per annum
Role Status:36
Join Home-Start UK as Learning Content Coordinator to support the development, and maintenance of a new Knowledge Centre and content for our training and learning activities.
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity. We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
We are seeking a colleague with learning and development knowledge, graphic design, and content development skills to join the Learning and Development Team at Home-Start UK.
This is an exciting role, which will support the development, and maintenance of a new Knowledge Centre and content for our training and learning activities. You will be creating a wide range of informative resources, that appeal to different learning styles and objectives such as ‘tool kits,’ templates, video, audio, blogs etc as alternative ways of learning to support the work of the Home-Start network.
Working with Subject Matter Experts and colleagues across the organisation, the coordinator will be a point of contact for content creation, learning enquiries, administration, and communications.
If this sounds like your type of challenge, please get in touch!
Closing Date:5 Sep 2025
First stage interviews will be held virtually on the 17th of September 2025, and the second stage will be an in-person interview at our Leicester office on the 25th September 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. Appointments will be based on merit, following an open and clear selection process.
No agencies please.
Posted by
Posted on: 13 August 2025
Closing date: 05 September 2025 at 23:30
Job ref: 167496_HS
Tags: Administration, Communications, Training / Learning, Content Writing / Copywriting
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Remote
£30,075 - £32,108 per annum pro rata
Full-time
Contract (6 month fixed term)
Job description
Email Marketing Executive
Reference: AUG20258418
Location: Flexible in UK
Contract: Fixed Term for six months
Hours: Full Time, 37.5 hours per week
Salary: £30,075.00 - £32,108.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
The Email Marketing Executive plays a key supporting role in the planning and delivery of our email communications.
This role is responsible for supporting effective email campaign delivery by collaborating with stakeholders to shape email plans, providing feedback on content, and ensuring journeys are well structured and delivered to a high standard. The postholder will also be responsible for reporting on campaign performance and providing actionable insights to support ongoing improvement.
You will work directly with the Email Channel Owner and contribute to ensuring consistency and efficiency in delivery and compile regular reports on email performance. Collaboration, attention to detail, and a solid understanding of email marketing best practice are essential for success in this role.
Essential skills, knowledge and experience:
- Email platform proficiency: Experience using email marketing tools, ideally Salesforce Marketing Cloud.
- Understanding of best practice: Familiarity with email marketing standards, GDPR compliance, and optimisation techniques.
- Email design awareness: Understanding of layout, branding, and accessibility in email templates (design tools a bonus, but not essential).
- Collaborative working: Strong interpersonal skills to work effectively with stakeholders, creative teams, and technical colleagues.
- Attention to detail: High accuracy in reviewing and deploying emails, managing timelines, and following processes.
- Analytical skills: Ability to interpret performance data and generate actionable insights.
Desirable skills, knowledge and experience:
- HTML: Basic ability to code and troubleshoot HTML emails when required.
- AMP script: Basic ability to build and amend Salesforce Marketing Cloud scripts.
Closing date: 23:59, Fri, 12th Sep 2025
We are looking to conduct interviews for this position from 22nd September 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our recruitment partner's website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Posted by
RSPB
View profile
Registered Charity
More than 1000
Registered Charity
More than 1000
The RSPB brings people together – people like you – to protect the things that matter to us all.
Posted on: 22 August 2025
Closing date: 12 September 2025 at 23:30
Job ref: 167552_RB
Tags: Campaigns, Communications, Marketing, Digital, Brand, Commercial, Compliance / Quality, Ecommerce, Environment / Animal, Internal communication, Partnerships, Strategy
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