Team manager jobs in wallington, surrey
Position: Senior Officer – Direct Marketing
Contract type: Fixed-term contract until October 2026
Salary: £ 36,403 – 40,448 per annum (FTE)
Hours: Full time (35 hours) or Part time
Reports to: Head of Offline
Location: Mark Square, London EC2A 4EG (hybrid working)
Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters.
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious, proactive, team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team.
In this exciting role, you will be responsible for some of our key donor development activities across direct mail, telemarketing, and digital channels. You will be a confident communicator and experienced project manager.
You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we’d love to hear from you.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
- Lead on the launch of a new RG proposition and ensure that the onboarding and onward journey is fit for purpose.
- Look for opportunities to thank our donors and communicate impact at key moments.
- Work with key stakeholders to ensure we grow our Regular Giving file, through acquisition as well as retention.
- Manage a variety of individual giving fundraising campaigns, from agency briefing, through to launch, meeting six figure campaign targets.
- Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey.
- Remain flexible and rapidly respond to emergency situations.
- Work with the Data team to identify the best approach to data and segmentation for each project.
- Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews.
- Manage donor research and mystery shopping as required, using insights to inform creative decisions.
- Manage campaign fulfilment. Monitor responses to identify issues and opportunities.
- From time-to-time support with Donor Care activities if required.
- Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs.
- Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes.
- Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of working in a fundraising environment.
- Experience of scoping, briefing in, managing, and delivering fundraising campaigns.
- Experience of managing a Telemarketing programme.
- Experience of managing Direct Mail and email fundraising communications.
- Experience of working with suppliers, including budget management, campaign planning and briefing.
- Experience of data file development (in collaboration with Data teams)
Essential Skills/Knowledge
- Able to act proactively and identify new fundraising opportunities.
- Able to juggle and prioritise multiple tasks, meeting programme deadlines.
- Attention to detail and proof-reading skills, and an ability to give coherent and constructive feedback on creative and copy.
- Sound knowledge of key retention and donor development activities.
- Up-to-date knowledge of direct marketing best practice, trends and compliance.
- Numerate, with an ability to analyse results and identify trends.
- Strong presentation, communication (written and verbal) and interpersonal skills.
- Excellent stakeholder and relationship management.
- Proficient in Microsoft Word, Excel, PowerPoint.
Desirable Skills/Experience
- Experience in delivering fundraising activities in response to emergencies.
- Experience in delivering Regular Giving proposition and/or onboarding journeys.
- Up-to-date knowledge of direct marketing best practice, trends and compliance.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays (or pro-rata equivalent).
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 2 September 2025
Interviews date: Week commencing 15 September 2025
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact UK for UNHCR through our Careers website . We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?


£28,000 - £32,900 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
Are you passionate about using data to drive meaningful change? Join our Customer Insight Team to do just that! We're not just about crunching numbers; we're about crafting innovative strategies that connect real needs with organisational goals, resulting in impactful campaigns, and ensuring our audiences needs are at the heart of everything we do.
As Data Insight Analyst, you'll be a key player in the Data Insight Team to uncover valuable insights that directly influence strategy and improve decision-making. You’ll bring data to life by designing interactive, user-friendly dashboards and championing visual analytics that empower teams across the organisation.
Further, you'll have the chance to expand your horizons by diving into our cutting-edge data science platform. Get ready to explore the world of machine learning and AI, building models that help us to better understand customer behaviour and inform future campaigns.
Collaboration is central to this role. You’ll engage with a variety of stakeholders to optimise data usage, share best practices, and help embed an insight-driven culture throughout Prostate Cancer UK.
What we want from you
We’re looking for a curious, motivated Data Insight Analyst to join our dynamic Customer Insight Team.
If you’re someone who loves using data to solve real-world problems and help shape organisational strategy, you could be just who we’re looking for. You’ll need to be comfortable working with large datasets, putting your data mining and analytical skills to good use.
Experience-wise, we're looking for someone familiar with analytics tools like Tableau, Faststats, or similar. You should also be comfortable with SQL and skilled at making the most of data from a variety of sources. First-hand experience with CRM systems such as Raiser’s Edge would be advantageous, especially in the charity sector, and if you're curious about data science or even have experience in this area, even better.
As well as excellent analytical skills, you’ll have a naturally inquisitive mind and a passion for problem-solving. We’re looking for a strong communicator, comfortable at delivering your analysis outcomes whether that’s to a room of colleagues or one on one with stakeholders, your ability to convey complex insights in a clear and compelling way will be highly valued.
If you're ready to join a team that's all about using data to drive change and make a difference, we want to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Monday 25th August 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 1st September 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Purpose of role: To support monitoring and evaluation, and day-to-day running of international conservation grants programmes at WFN: an impactful fundraising and grant-giving wildlife conservation charity focused on supporting grassroots projects across the Global South.
Reports to: Head of Grants
Whitley Fund for Nature
Whitley Fund for Nature (WFN) is a UK charity supporting grassroots conservation leaders across the Global South. Through project funding (Awards), training, and media profile, we support local solutions to the planet’s most pressing conservation challenges. Our winners are courageous changemakers, working alongside communities to save species and protect ecosystems. Established in 1993, we have channeled £24 million to +220 conservation leaders in 80 countries, benefitting wildlife, landscapes, and people. We fund mainly in Africa, Asia and Latin America where income is often hardest to raise and can have the biggest impact for people and biodiversity. WFN is governed by a committed trustee board. Our team is dynamic, passionate about our mission, and ambitious. The charity benefits from high profile support from Patron, HRH The Princess Royal, and Ambassador Sir David Attenborough.
Our funding is raised each year, mainly from family trusts and foundations, as well as from individuals, corporates, and international NGOs, with a current annual income of around £2.6m/year. We raise funds based on winner need, and in the coming years are seeking to steadily grow what we provide in support to winners, and so are bolstering the capacity of our team in line with this ambition.
The Opportunity
We are looking for a diligent and data-minded Grants Assistant to join our small and dynamic team. This new role will support the WFN grants team in monitoring and evaluating active grants, analysing and assessing the charity’s impact, and in the smooth running of our grants programmes. This is an entry level role, ideal for a candidate looking to put their conservation expertise into practice, and to support impactful grassroots conservation work around the world.
The Grants Assistant will support the Head of Grants and Grants and Network Manager in WFN’s application and review processes, grant management, and impact evaluation work, and will support the flow of information about the work our winners are doing on the ground to the rest of the WFN team. If you have keen interest in monitoring and evaluation and a passion for biodiversity conservation, then please consider this exciting opportunity to contribute to a highly respected conservation organisation making a real difference on the ground.
GRANTS ASSISTANT - PERSONAL SPECIFICATION
Essential:
· MSc or equivalent experience in a relevant field (e.g. Conservation/ Zoology/ Environmental Science)
· Demonstrable understanding of grassroots conservation projects, issues and solutions (ideally in Asia, Africa, Latin America)
· Data-minded and analytical, with solid understanding of evaluation methods and trends
· Strong writing skills with ability to turn technical reports and language into accessible content for a lay audience
· Efficient and organised, with high attention to detail and ability to manage logistics
· Proficient and comfortable using databases
· Proficient in Outlook, Word, Excel and Powerpoint
· Flexible ‘can do’ approach and will flourish in a small team and charity environment
· A knowledge of and passion for wildlife conservation
Desirable:
· Experience working and/or travelling in the Global South
· Experience of event organisation
· Experience using Salesforce/CRM databases.
Additional details and benefits
· Attractive holiday package totaling 30 days p.a. plus bank holidays.
· Training and professional development opportunities provided.
· Hybrid working opportunities
· The charity operates a Pension Scheme and a Life Assurance Scheme.
How to apply
· Apply as soon as possible via our website and before the 24th August (end of day).
· Please indicate what your notice period, if any, would be in your letter.
· Please also send a signed copy of our Candidate Privacy Notice with your application (available from our website).
This role is not eligible for UK Visa Sponsorship. Only applicants who have the right to work in the UK at the time of application will be considered for this role.
Regrettably, due to limited resources and the high number of applications we receive, we are only able to contact short-listed candidates. If you do not hear from us within four weeks of the closing date, please assume that you have not been successful on this occasion.
Diversity and Inclusion
At WFN we are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. We celebrate and respect diversity in nature and among the people and partners with whom we work. We need more people and diversity across the environment sector, and to achieve our vision. We are therefore particularly keen to receive applications from Black, Asian or minority ethnic; disabled; LGBTQ+; or from lower socio-economic backgrounds. As a small organisation we are committed to progressing and continuing development across DE&I. Please contact us to discuss any additional support you may need to complete your application. Applications are considered solely on your demonstrated suitability for the role.
Whitley Fund for Nature is a fundraising and grant-giving nature conservation charity supporting grassroots practitioners across the Global South.
The client requests no contact from agencies or media sales.
About the Role
We are looking for a Cleaner to join our Team.
Our 627 sqm facilities host over 40 members and staff each day, providing a vibrant space for support services, creative projects, and events. As our Cleaner, you will be responsible for the cleaning and general upkeep of the centre and offices of Headway East London. You will play a vital role in maintaining a welcoming, clean, and safe environment for our community. Your work will ensure that our centre is not only a functional space but a place where people feel valued and cared for.
Principal Duties and Responsibilities
- Working with an agency cleaner to perform cleaning duties as per the cleaning schedule, to ensure satisfactory levels of cleanliness throughout the building.
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Contribute towards retaining our 5 Star rating kitchen standards by supporting the kitchen team with post lunch cleaning.
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Work flexibly to support with ad hoc cleaning around out of hours events.
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Update the admin team when supplies of consumables are running low, ensuring that basic supplies are always available.
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Update the Admin and Premises Manager with any observation of health and safety risks and concerns.
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Assist the Admin and Premises Manager to improve and maintain our health and safety standards.
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Secure the building at the end of the day.
Key Relationships - Internal and External
Internal: Centre based staff, Caretaker, Managers, Members
External: Agency cleaners
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated
Location: Holloway Road, Shelter shop
Contract: Permanent
Hours: Part time, 7.5 per week
Closing date: Monday 25th August at 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Holloway Road shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Excellent Safeguarding policies, processes and practices are central to the mission and ministry of our large diocese covering South London and East Surrey. We are seeking a highly experienced safeguarding practitioner, to lead and manage a well-respected team, and ensure that the diocese maintains the highest standards of protection for children and vulnerable adults in accordance with national policy.
Working in close collaboration with the National Safeguarding Team of the Church of England, support is provided for this role through regular professional supervision provided by the National Safeguarding Team, and encouragement for continuing professional development.
The Head of Safeguarding has operational lead authority within the diocese for the National Safeguarding Standards, leading and overseeing work in these areas, and also plays a full role as a member of the Senior Management Team, in living out our values of transparent accountability, collaborative team working, respect for all, and the effective stewardship of resources.
Main Responsibilities:
To manage the diocesan safeguarding team, offering excellent practitioner expertise and overseeing sound triage, assessment and management of casework, actively liaising with relevant agencies, such as the police, probation services, and local authorities
Leading and coordinating all aspects of safeguarding casework within the Diocese, ensuring that work is completed as required by Safeguarding Codes of Practice, House of Bishop’s Safeguarding Guidance and all other relevant statutory guidance and legal responsibilities.
Ensure that effective systems are in place for keeping all case files up to date by accurately and consistently recording actions taken on cases using the National Safeguarding Case Management System (MyConcern)
To work with the Diocesan Bishop, senior clergy, the Diocesan Secretary, and other key staff to support, develop and improve the safeguarding practice and culture across the Diocese.
Leadership, support and advice to the wider diocese including Southwark Cathedral in the development of its safeguarding arrangements, good practice, policy and training.
To ensure that allegations of abuse are appropriately managed, and to actively liaise with relevant agencies, for example, police, probation services, and local authorities, and that support is provided to survivors and victims of abuse.
Complete comprehensive risk assessments and safety plans for individuals who pose a risk in the church context
To advise the diocese on all safeguarding matters ensuring that all advice is in line with the law, government guidance and national policy and guidance from the House of Bishops.
The Ideal Candidate
The successful candidate will be able to demonstrate:
Case worker lead responsibility in cases involving the protection and safeguarding of children and / or adults (essential), with at least some of that experience gained in the statutory safeguarding agencies (desirable).
Broader leadership and management responsibility and/or influence regarding the development of good safeguarding practice and healthy safeguarding cultures.
Up-to-date knowledge of research and evidence-based practice models relevant to safeguarding.
Experience of working with victims, survivors and perpetrators of abuse.
Working with statutory and non-statutory organisations in managing safeguarding allegations and assessing risk.
You must have a relevant professional qualification or equivalent extensive experience (for example, social care or criminal justice), with current professional registration where applicable.
Experience of leadership and management, with an ability to operate at a strategic level, and influence the development of good safeguarding practice and healthy safeguarding cultures is important for this role.
Self-starter able to lead and work independently and with experience of appropriate challenge to senior colleagues.
Your experience of working with survivors of abuse will be important in ensuring that we provide appropriate support and advice for this important area of work.
The Head of Safeguarding is not required to be a practising Christian but is expected to be in sympathy with the ethos of the church and share our values.
About the Diocese
Southwark is a diverse and vibrant Diocese in so many ways, from the energy of the inner city to the beauty of the Surrey Hills. We are one of the largest Dioceses in the Church of England, serving the people of South London and East Surrey. We take joy in the distinctiveness and variety of God’s gifts and people. You will find churches that offer welcome, care and dignity in Christ’s name to their parishes; chaplains walking along side those in education, hospitals, and prison; and pioneering communities seeking to reach out and serve in new ways.
Our vision is founded on mutual commitment, speaking well of one another and walking together in the pilgrimage of faith. Supporting, encouraging, and resourcing each other in our common task, we seek to be a Diocese that is Christ centred and outward focused.
The Diocese of Southwark is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.
This appointments is subject to acceptable pre-appointment checks, including a satisfactory Enhanced DBS (with Barred List/s) checks.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.



The client requests no contact from agencies or media sales.
Interim Head of Media
Contract: 6 Months Fixed term contract, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £68,888 - £72,514 per annum with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Media team strategically leads on both proactive and reactive media, supporting WaterAid’s fundraising, partnerships, brand awareness and political influencing & systems change strategic priorities. The team are responsible for outreach to a range of media in the UK and globally – across traditional, consumer and digital.
The team works with Country Programmes and work on global media outreach with WaterAid Member Offices, operate a 24/7 media hotline and manages areas of reputational risk.
The Media Team consists primarily of 4 functions – News, PR, Celebrity Ambassador, and Global News. The Interim role would manage a team of 11 people and three direct line reports. The Celebrity Ambassador function sits within the team but line management of the Celebrity & Influencer Lead is with the Global & UK Director of Communications.
About the role
organisation. Bringing together the diciplines of news and PR, to drive brand awareness and action to bring water to the top of the UK and global media agenda.
As Interim you will lead and work with the Media team to explore and encourage new approaches including how we further maximise the digital media landscape.
The role is pivotal in working with key stakeholders across the organisation in fundraising, global adcoacy and campaigns, and the Communications leadership team, to ensure media strategies are not only aligned and integrated with strategic fundraising engagement and advocacy priorities – but also bold and innovative.
In this role, you will:
- Champion, inspire and lead a high-performing, highly motivated team.
- Line management of the Senior News Manager, Senior PR Manager and Global Media Specialist.
- Management of the Media Team budget, ensuring budget is being used for greatest impact.
- Ensure that media work is strategic, helping to build engagement amongst target audiences and aligned to organisational objectives specifically to amplify our advocacy, influencing and fundraising goals. Set and review performance against agreed indicators in order to measure impact.
- Lead the team to continue to build a reactive and opportunistic media presence by seizing media opportunities, generating stories and news angles, and creating timely, impactful, appropriate responses to drive relevance of WaterAid within target audiences.
- Build and maintain relationships with key journalists and target media, helping bring the water and sanitation crisis to a wider audience and establishing WaterAid as the sector leader in this area.
- Grow the capabilities and approach to digital PR within the team.
- Work collaboratively with the Communications Senior Management Team to set and ensure clarity on roles and responsibilities of the Media team, to foster an integrated approach.
- Work closely with colleagues across the WaterAid family (country programmes in particular) to advise and support on media work when required.
To be successful, you will need:
Essential skills
- Experience of leading, managing and motivating a Media team.
- Experienced manager of people with proven ability to manage and motivate others.
- Track record of designing and delivering influential and impactful media campaigns that achieve coverage in international, national, regional, trade and online media.
- Excellent news sense and an understanding of what makes a good story for different types of media and audiences.
- Understanding of the role that media can play in shaping the political and public policy agenda, and experience of working in this critically important area.
- Strong understanding of international development communications, marketing, fundraising and advocacy activities and how media activity fits with these and can complement and advance them.
- Excellent written and verbal communications skills with the ability to build partnerships with key stakeholders and influence at senior levels.
- Strong relationship builder and experience of working to deliver to multiple teams’ objectives; ability to prioritise and drive integration and alignment between activities
Desirable skills
- Experience of working across the communications mix more broadly.
- Experience in digital PR and managing this aspect within a team.
- Understanding of how AI can be used in the media landscape.
Closing date: Applications will close 12:00 PM UK time on 25th August 2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Preemployment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our Global Commitment:
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Location: The Baytree Centre, London
Hours: 21 hours per week (working days and times to be agreed)
Salary: £55,000–£59,000 per annum (FTE, pro-rated)
Application Deadline: 1 September 2025 at 23:59PM
Contract: 12-month interim (Fixed Term Contract with view to permanent)
About the Role:
As HR, Finance & Operations Director, you’ll play a pivotal role in shaping Baytree’s organisational strategy—ensuring we remain a high-performing, mission-aligned charity. You’ll lead on financial planning and reporting, organisational development, HR strategy and people practices, and efficient day-to-day operations.
This is a fantastic opportunity for a values-led leader with strong technical expertise and a passion for building resilient, people-centred organisations.
Key Responsibilities:
- Finance: Lead budgeting, forecasting, reporting, and financial compliance using QuickBooks and associated tools.
- HR Strategy: Oversee recruitment, employee relations, performance management, and workforce development.
- Operations: Ensure facilities, IT systems, and internal processes are efficient, compliant, and user-friendly.
- Strategic Leadership: Collaborate with the SMT and Board to shape organisational strategy and manage risk.
- Culture & Compliance: Promote a culture of transparency, learning, and accountability while ensuring legal and regulatory compliance.
What We’re Looking For:
- CIPD Level 7 and relevant finance qualification (AAT, ACCA/CIMA)
- Experience producing budgets and managing financial systems
- Strong HR leadership and employee relations experience
- Skilled in operational management and digital systems
- Commitment to Baytree’s mission and inclusive values
A Social Inclusion Charity Supporting Women & Girls in London




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to work with a vibrant, dynamic and youth driven organisation that is committed to creating healthy futures for British children by improving the food system?
Be part of the creative, agile and growing team behind Bite Back 2030’s exceptional teenage activists. Join us as our Communications & Content Senior Manager (parental leave cover) and contribute to our journey to help make the food system healthier and fairer. See below for more details about the role and how to apply.
About the Role
We are seeking a confident, experienced and mission-driven Communications & Content Senior Manager to join Bite Back on a fixed-term parental leave cover contract. This role will take on the leadership of Bite Back's content and communications function during a critical and exciting time. You'll be stepping into an award winning, insight-led, youth-centred organisation that is transforming the way food system campaigning is done in the UK.
This role requires a bold and dynamic communicator who can lead storytelling, oversee content strategy, and guide a high-performing team to deliver integrated campaigns across our owned and earned channels. We’re looking for someone with a strong editorial eye, people management skills, and the confidence to lead in cross-organisational settings. You’ll work closely with our campaigners, young spokespeople, and senior team to ensure we continue delivering creative, culturally relevant and impactful communications.
The Comms & Content Senior Manager will be responsible for leading our creative storytelling. They will oversee the production of high quality content for all of Bite Back’s channels and communications moments. They will be a strong leader, serving as a guardian for our brand narrative and upskilling the team to deliver high quality content tailored to the channels and audiences that will advance Bite Back’s impact. They will support the Head of Communications with the execution of Bite Back’s overarching communications strategy, ensuring our content and media coverage consistently contribute to our brand and campaigns objectives.
Skills and Experience
The ideal candidate would have the following:
Essential
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Demonstrable experience in leading content strategy and production across multiple social platforms
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Experience managing communications teams and working cross-functionally
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Strong editorial and storytelling skills, with the ability to adapt tone and format
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Comfort working at pace and in reactive media environments
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A collaborative mindset with strong relationship-building skills
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Familiarity with analytics and insight tools to inform content development
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A commitment to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real
Desirable
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Experience in a youth-facing or campaigning organisation
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Understanding of UK food systems, public health, or policy comms
Please see our Job Description and application pack for more information on the role, key responsibilities and instructions on how to apply.
At Bite Back 2030 we are committed to ensuring our staff is representative of the diverse world around us and therefore we encourage candidates with a range of lived and professional experiences to apply. We particularly welcome applications from people of colour, LGBTQ+ people and disabled people. We will use positive action under the Equality Act 2010 to appoint from these underrepresented groups if two candidates are equally qualified.
Please note: Owing to the nature of this role, any offer of employment with Bite Back will be subject to a satisfactory enhanced DBS check.
Please read the attached Job Description for instructions on how to apply. You will need to submit a CV as well as the answers to four questions in your Cover Letter.
OUR MISSION IS TO CHANGE THE WAY UNHEALTHY FOOD IS MADE, MARKETED AND SOLD, ESPECIALLY TO CHILDREN.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact Mhairi (details on our jobs page).
What you’ll do
As Finance Executive, you’ll play a key role in keeping our day-to-day finance operations running smoothly; from processing transactions and performing reconciliations, to ensuring our partners are billed correctly and pay on time. You'll be a key point of contact for finance queries across the business, and your work will be essential to maintaining accurate records and enabling wider decision-making. You'll also play an important role in driving process improvements, and support the team by analysing data and producing insightful reports that inform decision making.
This is a varied role where you’ll get exposure to lots of different areas within the finance function of a SaaS company. It’s perfect if you’re keen to explore your interests and gain a solid grounding across multiple aspects of finance.
- Record, process and reconcile transactions for the company using platforms like Spendesk and Xero, and ensure transactions are accurately recorded and categorised.
- Manage our finance email inbox, responding to queries from schools, universities and employers.
- Manage our accounts receivable processes, keeping track of overdue invoices, chasing partners for payment and recording received payments.
- Support our sales teams with general finance related queries and keeping their partner records up to date on Salesforce (our CRM system).
- Improve, streamline and automate processes within the finance function.
- Get involved with projects such as:
- Setting up a simple way to keep track of the subscriptions we pay for, and make sure we’re getting good value from them.
- Finding solutions to increase the number of invoices paid on time.
- Creating useful reports and dashboards on Salesforce to aid decision making.
- Support the Finance Lead to:
- Prepare the payroll for our accountants (including commission calculations) and manage associated schemes (e.g. pension contributions).
- Manage our accounts payable processes, making and recording payments.
- Work on forecasting and variance analysis to support business planning.
- Check through our quarterly VAT return.
- Manage the banking for our much smaller Hong Kong and US companies.
- Support the Head of Finance (your line manager) to:
- Create the annual budget.
- Support on ad-hoc projects and data analysis requests.
Who we’re looking for
You’ve got some experience in a finance or operations role, or you can demonstrate that you’ve built the relevant skills in another setting and are ready to learn more.
- You’re organised and methodical, with strong attention to detail that helps keep things running smoothly and accurately.
- You enjoy solving problems and thinking critically about how things can be improved, streamlined or automated.
- You’re quick to learn new systems and tools, you might not have used platforms like Xero or Salesforce before, but you’re keen to get stuck in.
- You take ownership of your work, following through on tasks and making sure nothing falls through the cracks.
- You’re proactive and hands-on, excited to go beyond your core responsibilities to improve how we work and help make it a success.
- Being a proficient user of Microsoft Excel (formulas, pivot table, x-lookup) is a bonus.
- Having an educational background in Finance, Accounting or a Business related discipline is desirable, but not essential.
Working together
We’re a small but mighty team of 3 within Finance (this role included). You’ll be line managed by the Head of Finance and will be working very closely with our Finance Lead too. You’ll also have regular contact with most people across the Unifrog, especially our partner-facing teams and the People team. You’ll also be liaising with our external accountants who take lead with the financial accounting and payroll side of things.
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
- Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
- Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
- Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
- Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
- £33,000 - £36,000 per year, depending on experience (Grade B).
- This position is advertised as Finance Executive, though internally it will be referred to as Finance Coordinator to better align with Unifrog job titles.
- Work remotely, or flexibly in our London or Edinburgh office.
- 28 days paid holiday per year (plus bank holidays).
- Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
- Start date: as soon as possible, though we will be flexible for the right candidates.
- If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
- We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (BST) on Monday 1st September 2025.
Stage 1: Application form (~1 hour)
Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
- i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
- ii. Describe a time when you identified an opportunity to improve something in your team or organisation. What steps did you take, and what was the outcome? (250 words)
- iii. Our Finance team is looking to reduce the number of late payments from our partner schools. What kind of information would you want to understand the issue, and what steps might you suggest to help improve the situation? (250 words)
Stage 2: Phone interview (15 minutes)
- The next stage of the application process will be a short phone interview.
Stage 3: Video call interview and task (1 hour 20 mins)
- In-tray exercise (20 minutes)
- Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (60 mins).
Phone interviews will be held throughout the application window. Video call interviews will be held w/c 15th September 2025.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
The client requests no contact from agencies or media sales.
Are you a passionate and organised Events Coordinator or looking to develop your career in events? Would you like to join a team that’s flexible, reliable and enthusiastic, whilst being determined to deliver positive impact for people with cystic fibrosis? Then we have an exciting opportunity for you!
We are currently looking for an Events Coordinator to support the Events Manager to plan and implement the Trust’s events portfolio programme. This is a rewarding role that comes at a time when there is significant change and progress for those living with cystic fibrosis.
Cystic Fibrosis Trust is the only UK charity uniting for a life unlimited for all people with cystic fibrosis. We fund vital research, improve care, speak out and race towards effective treatments for all. Cystic Fibrosis Trust is here to make sure everyone with cystic fibrosis can live without limits.
Sitting within our Community and Events Fundraising team reporting to the Events Manager, and working with the other Events Coordinator, you will focus on delivery of high levels of exceptional supporter stewardship to supporters through the events portfolio.
Key responsibilities include:
- To support the delivery of excellent events experiences for Team CF participants at high profile events such as the London Marathon, Great North Run and London Landmarks Half Marathon.
- To build effective relationships with supporters to promote and encourage participation to maximise fundraising whilst deepening supporter relationships to drive second actions and retention.
To be successful in this role, the requirements you will need to meet include (please see the attached job description and person specification for the full requirements):
- Have experience of organising or working within an event/or community fundraising environment.
- Have excellent customer service and good communication skills.
- Be able to work effectively as a team player
This role will require travel throughout the UK for challenge events. You will be able to take Time Off In Lieu (TOIL) for this and claim travel, hotel and subsistence allowances.
We will provide you with a laptop, mobile phone and any other essential equipment needed for your role.
The Community and Events Fundraising team all work from home and keep in touch with online team meetings, individual catch ups, as well as in person when required.
This role offers a flexible location. Most of the team are home-based, but this role can be based at our London office (which would require the postholder to attend the office a minimum of two days per week).
We offer a range of benefits including flexible working hours, 30 days annual leave plus bank holidays, opportunities for learning and development, pension, healthcare cash plan and more.
We reserve the right to bring forward or extend the closing date. Therefore, if you are interested in this role, please submit your application as early as possible.
Please note you will need to have the right to work in the UK before starting work with us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.
NO AGENCIES PLEASE
For more details about the job and requirements, please visit our website or use the application button provided.
Closing date for completed applications is 9am on Wednesday 27 August 2025.
Interviews expected week commencing 1 September 2025.
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
REF-223 325
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Director of Income Generation & Marketing will lead the design and delivery of an ambitious, innovative, and sustainable income generation and marketing strategy. This role is responsible for significantly growing Muslim Aid’s financial resources, enhancing its brand presence in the UK and internationally, and expanding its footprint in new and emerging economic markets, ensuring all activity is firmly aligned to Muslim Aid’s mission and values.
The Director will drive high impact fundraising initiatives across multiple channels, working closely with Country Directors, global teams, and other SLT colleagues to unlock new funding opportunities, diversity income streams and maximise donor engagement. They will cultivate strategic partnerships with corporate, institutional, and philanthropic stakeholders, while ensuring the highest standards of compliance, governance, and ethical fundraising practice.
This is a result driven leadership role, accountable for delivering measurable income growth, strengthening market positioning, building and developing a high performing team, and ensuring Muslim Aid’s brand and fundraising activities are aligned with organisational priorities and global impact goals.
About the Role:
- Lead the development and delivery of a bold, multi-channel income generation strategy planning philanthropy, digital, institutional, corporate, and brand led campaigns that drives ambitious, measurable growth and long-term sustainability.
- Provide strategic oversight of all fundraising activities, ensuring quality, compliance, and consistency with global standards, organisational policies, and ethical fundraising practices.
- Lead the design and delivery of innovative, results-driven fundraising campaigns across public, major donors, institutional, corporate, volunteer, and digital channels, ensuring measurable growth and strong return on investment.
- Provide strategic leadership in cultivating, creating, and establishing high-value relationships with individuals, foundations, corporates, and institutions, ensuring alignment with Muslim Aid’s values and long-term organisational priorities.
- Provide strategic leadership to the Income Generation & Marketing team, building a high performing, motivated, and accountable workforce.
- Lead the development and management of multiple departmental budgets, including financial planning, resource allocation, forecasting, invoicing, and payment processing, ensuring optimal use of funds aligned with organisational financial goals.
About You:
To be successful in this role, you will need:
- Degree or higher in Business Administration, Marketing, Fundraising, or a related field.
- Extensive senior level experience leading fundraising and income generation in a nonprofit or international development context.
- Proven track record of designing and delivering multi-channel fundraising strategies that drive significant income growth.
- Deep knowledge of institutional fundraising, major donor, corporate partnerships, digital fundraising, and philanthropic sectors.
- Exceptional leadership skills, with ability to inspire, develop, and manage high-performing teams.
- Outstanding communication, negotiation, and influencing skills across diverse stakeholders and cultures.
Why you should apply:
Join Muslim Aid as the Director of Income Generation & Marketing and play a pivotal role in shaping the future of our fundraising and brand presence on a global scale. This is a unique opportunity to design and deliver an ambitious strategy that will drive sustainable income growth, diversify revenue streams, and expand Muslim Aid’s reach into new and emerging markets. You’ll lead innovative fundraising initiatives across multiple channels, build high-value partnerships with corporate, institutional, and philanthropic stakeholders, and ensure our marketing activities elevate Muslim Aid’s visibility and impact. If you’re ready to deliver measurable results, expand global opportunities, and help secure the resources needed to transform lives and communities in need, apply now to be at the forefront of our mission.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Services Assistant
Location: Wenlock Road, London, N1
Contract Type: Full-time, Permanent (subject to completion of 3-month probationary period)
Salary: £27,040 per annum
Application deadline: 1st September 2025
About the Role
We’re looking for a proactive and friendly Supporter Services Assistant to join our dedicated Fundraising Operations team at the Disasters Emergency Committee (DEC). You’ll be the first point of contact for DEC supporters and the wider public, providing responsive, respectful and professional care that reflects our values.
If you’re highly organised, people-focused, and eager to work what can be at times a fast-paced humanitarian environment, this could be the ideal opportunity for you.
***Please download the job description for full details***
About You
You are a strong communicator with excellent attention to detail, who thrives on delivering great service and ensuring data accuracy. You enjoy working in a team and have the self-motivation to manage your own workload effectively.
You may already have experience in customer service or administration. Most importantly, you’re someone who values high standards and is motivated to support DEC’s humanitarian mission.
You will have:
- Good organisational skills and attention to detail
- A professional and friendly telephone manner
- Strong written communication skills
- The ability to manage a varied workload and prioritise effectively
- A positive, resilient, and self-motivated approach
Experience in the charity sector is welcome but not essential, we're more interested in your attitude, potential, and commitment to learning.
Key Responsibilities
- Serve as the first point of contact for supporter enquiries by phone, email, and post
- Ensure accurate donor records and communication preferences are maintained in Salesforce
- Process donations and generate acknowledgements and thank-you letters
- Support donation coding and financial reconciliation with the Finance and Fundraising teams
- Assist with the onboarding and coordination of temporary staff and volunteers
- Provide general administrative support across the Fundraising & Marketing team
- Contribute to team projects, internal meetings, and continuous improvement of supporter services
What We Offer
- Flexible working hours (outside of appeal periods)
- Hybrid working model (some mandatory office days during appeals)
- 25 days annual leave, increasing with service
- Healthcare Cash Plan (value ~£1,660/year)
- Pension contribution (3%, rising to 8% post-probation)
- Wellbeing and mental health support
- Access to Wellhub, discounts, and ticket schemes
- Season ticket and hardship loans (post-probation)
- Cycle to Work and Car schemes (salary sacrifice)
About the DEC
The Disasters Emergency Committee brings together 15 of the UK’s leading humanitarian charities to raise funds and respond quickly to global disasters. Since our founding in 1963, we have raised over £2.5 billion through 79 appeals, providing life-saving assistance to millions of people around the world.
Our mission is to save, protect, and rebuild lives through effective humanitarian action. As a team, we operate with urgency, transparency, and compassion.
All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work long hours in a high-paced environment, with mandatory office attendance.
How to Apply
If you believe you have the skills and passion for this role, please apply with your anonymised CV and cover letter (use initials only, no full names) by 1st September 2025.
We encourage early applications and may hold interviews before the deadline.
We are also unable to support applications for our vacancies if you do not have the right to work in the UK
The client requests no contact from agencies or media sales.
We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.
The successful candidate will be:
- Organised and able to manage a varied workload
- Compassionate, patient and empathetic in their approach to client interactions.
- Be confident using the telephone and proficient in computer systems and digital tools
To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.
We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.
The client requests no contact from agencies or media sales.
Healthwatch City of London are looking for an enthusiastic and experienced communications and engagement officer to ensure that the patient and service users voice is at the heart of Health and Social Care decision making. The successful candidate will drive engagement with the local community, creating visibility of our work to residents and partners. You will also be responsible for the management of our volunteer team and the exciting projects they undertake.
This part time role (4 days a week) is within a busy small team representing the residents, workers and students of the City of London. Healthwatch City of London are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services, and to speak out on their behalf. We also work to get services right for the future.
You’ll also be representing our organisation at network meetings across all the various Health and Social Care providers, charity partners and patient groups across North East London.
Role purpose
Working closely with the General Manager and Trustees you will develop and deliver the communications and engagement strategy for the organisation, making sure the patients voice is at the heart of everything we do. You will write monthly newsletters, daily social media posts, organise and manage engagement and information events and produce statutory publications. You will also deliver the volunteer strategy by recruiting and managing a wide-ranging volunteer team and identifying relevant projects which enhance and deliver on Healthwatch City of London objectives.
The client requests no contact from agencies or media sales.