Team manager volunteer roles in jewellery quarter, greater london

We are seeking a senior marketing professional to volunteer with Catalyst in shaping and embedding our strategic marketing approach. This role will lead the development of a clear, actionable marketing strategy; introduce planning, reporting, and content systems; and support key campaigns targeting, underrepresented communities, and funders. You' will coach and mentor our Marketing Manager, helping to build and shift the culture towards proactive, insight-driven marketing. Experience in the charity sector, audience segmentation, and digital channels is essential. A background in CSR and community mental health is desirable. This short-term placement will deliver lasting impact through sustainable tools, confident teams, and clear messaging.

Travel Radar is a passionate media organisation committed to making travel more meaningful and accessible for everyone. Since 2015, we've grown into one of the leading online sources for aviation and air-travel news, reaching over 20 million people worldwide.

Powered by a diverse, fully remote team of 50+ volunteers and contributors, we provide around-the-clock coverage of global travel developments. Our mission is to change the way people experience travel — helping them make every journey more enriching, informed, and enjoyable through timely news and helpful insights.

Join us in reshaping the future of travel and making a global impact through the power of storytelling and information.

We're on the lookout for a Social Media Manager to head up a range of exciting work including:

• developing creative and engaging social media strategies for our platforms;
• managing the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram, Tiktok and YouTube, adapting content to suit different channels;
• overseeing, planning and delivering content across different platforms using scheduling tools such as Buffer and Meta Business Suite;
• developing, launching and managing new competitions and campaigns that promote Travel Radar and the brand;
• forming key relationships with influencers in the aviation and air-travel space across the social media platforms;
• managing and facilitating social media communities by responding to social media posts and developing discussions;
• researching and evaluating the latest trends and techniques in order to find new and better ways of creating and measuring social media activity;
• managing, motivating and coaching junior staff such as social media executives or assistants;

We're looking for a passionate and creative individual to lead and grow Travel Radar’s presence across social media. This is a fantastic opportunity to shape the voice of one of the most engaged aviation communities online and create impactful content that inspires millions of travellers worldwide. We already have a strong foundation and loyal following — now we need someone who’s ready to take it to the next level. Whether you're a recent graduate full of fresh ideas, an experienced social media pro seeking a meaningful new challenge, a travel and aviation enthusiast, or a current student eager to gain hands-on experience — we care more about your passion and creativity than your CV.

If you're excited by the idea of building community, creating compelling content, and being part of a mission-driven team, we’d love to hear from you!

✨ Perks of Volunteering with Travel Radar:
(Please note: This is a voluntary, unpaid role — but we make it worth your time!)

• Flexible workload – Contribute as and when you’re available each month
• Fully remote – We can provide a laptop, desktop, or virtual machine if needed
• Lunch & travel expenses covered – For in-person events, conferences, or meetings
• Exclusive discount program – Access deals with 3,000+ retailers, from travel to insurance
• Professional training – Fully funded CPD Level 3, 5, or 7 accreditation included and access industry leading support and mentoring
• Latest tech tools – Free access to Office365, Grammarly Premium, Adobe Photoshop, Canva Pro — for both Travel Radar and personal use

About Youth Advantage UK

Youth Advantage UK is a charitable organisation that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please Note

• This is a VOLUNTEER role.
• We do not accept applications from individuals residing outside of the UK, as we operate on the principle of bettering the lives of young people in the UK.
• We require our volunteers to have an understanding of what it is like to live in the UK.

About the Role

This is an exciting opportunity for someone with a PhD or Research Master’s degree to join our team as a Human Rights Research Manager. You will use your academic and practical experience to guide and manage our research functions, with a particular focus on human rights issues affecting young people in the UK.

You will initially focus on managing our preliminary research function, which investigates key topics to inform and direct our work in protecting the rights and interests of young people.

Responsibilities

• Manage the welfare and development of research team members
• Oversee day-to-day operations of research teams and provide cover during absences (including conducting research when needed)
• Monitor and report on research performance and progress
• Provide expert advice and feedback on human rights research matters
• Line manage senior researchers and support their development
• Guide and manage research workflows, ensuring ethical standards and policy compliance
• Ensure research aligns with organisational goals and strategic direction
• Lead research planning and contribute to long-term strategy
• Maintain oversight of all research activities and ensure high-quality outputs

You Will Need

• A PhD or Master’s degree in a relevant field (e.g., Human Rights, Social Policy, Law, Sociology, or related disciplines)
• Experience in a research leadership or operational role
• A strong understanding of human rights issues affecting young people in the UK
• The ability to motivate and manage a team effectively
• Excellent communication and organisational skills

Benefits

• UK-based, 100% remote and flexible role
• Approximate time commitment: 5 hours per week
• Supportive team and management to help you grow professionally
• Opportunity to make a real impact on the lives, rights, and futures of young people
• Gain valuable experience in human rights research and leadership within a growing organisation

Why Volunteer With Us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our volunteers. We provide excellent opportunities for growth, learning, and career development. Our fully remote and flexible working environment allows you to contribute meaningfully while balancing other commitments.

If this sounds like you and you’re passionate about human rights and youth empowerment, we’d love to hear from you. Please submit your CV to apply.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
• Support fosterers to follow cat welfare policies and procedures
• Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
• Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
• Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
• With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
• Represent the branch at relevant meetings
• Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
• Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures

Time expectation

The time expectation for this role will vary depending on the number of volunteers and cats in care. Our cat welfare team leaders usually spend between 10 to 12 hours per week in this role which is flexible and can be shared by more than one volunteer if needed. 

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

As a stock volunteer, you'll be behind-the-scenes, sorting and organising donations to keep our retail spaces well-stocked. Your keen eye for detail and passion for helping others will ensure our customers always have a great choice of items to buy.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Chatting to customers who drop off donations and other members of the team.
• Preparing stock to be put out on the shop floor, ready for sale.
• Researching valuable and vintage stock.
• Photographing and listing items for the online shop.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities. Join us to shape a culture where lifelong learning and inclusive leadership thrive.

Role Overview

As the L&D Manager, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key ResponsibilitiesLeadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align L&D strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using KPIs such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse and disabled employees.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms,.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
•  
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
•  
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigor.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Why Join QuilomboUK?

• Purpose: Design programs that directly contribute to equitable workplaces and social justice.
• Innovation: Experiment with cutting-edge L&D tools and methodologies in a remote-first environment.
• Culture: Join a team that values curiosity, courage, and collective growth.
• Flexibility: Enjoy remote work autonomy with supportive collaboration.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Empower growth. Ignite change. #LearningForJustice #InclusiveLeadership #PeopleFirst

Your internship role within Concordis will be shaped by what is happening on Concordis programmes during the six months you spend with the organisation and by your interests, experience and abilities.  As a team, we rely on each member to contribute their skills to our work and we will look to make the most of what you have to offer, while at the same time giving you opportunities to develop new skills and to challenge yourself.

You may be asked to carry out research and analysis into countries in which we are active, guided by our research managers and following our research methodology.  Your role may include assisting with the development of project proposals, monitoring international news outlets and researching potential new project areas.  You may be asked to help with monitoring and evaluating our programmes, working with the programme managers and programme officers to understand and capture results from our programme activities.

You may also be required to give practical, logistical and administrative support to the programme team to which you are allocated, including helping to set up data collection systems, analysing the data collected, preparing and sharing reports, liaising with project partners, preparing for dialogue or training sessions, translating peacebuilding material and taking notes at internal and external meetings.

You will attend team meetings and programme update meetings where you will hear from the Director of Programmes and other members of the programme teams, giving you the chance to understand what is happening on the programmes and to ask questions about any aspect of peacebuilding. 

You will be asked to research sources of funding and may be involved in drafting applications for funding, including generating ideas for new programmes that meet the needs of communities and donors.

You may be required to attend external meetings, seminars and conferences and to contribute to website and social media content.  You will be given opportunities and time to attend virtual training on peacebuilding and related topics.  You will be asked to be part of the Security Monitoring rota whereby we take turns to track the movements of the in-field staff.  This does include occasional essential weekend working.

You may also be asked to assist with HR processes such as evaluating applicant CVs and be given the opportunity to attend interviews as an observer/interviewer.

The internships are designed to give you concrete experience in research, programme management and funding within the international development sector. 

The role will require you to work virtually with our UK team, with programme teams in one or more of the countries in which Concordis operates and with your fellow interns.  If you live in or are visiting London, we will be delighted to welcome you to join some team meetings in person.

Wekume

Wekume is a comprehensive mobile app designed to provide university students in Uganda with seamless access to reproductive health services, including counseling, testing, products, and health education, while also offering personal development resources like business incubation and career-building opportunities

• Limited Access to Reproductive Health Services: Many university students in Uganda face barriers such as stigma, limited health resources, and lack of awareness, which prevent them from accessing essential services like family planning, STI testing, and HIV prevention.

• Stigma and Misinformation about Sexual Health: In my Ugandan community, discussions about sexual and reproductive health are often taboo, leading to misinformation and fear.

• Youth Unemployment and Lack of Opportunities: Beyond facing rigid access to reproductive health, there's a lot of unemployment among student

• Inclusivity for Vulnerable and Minority Groups: These marginalised groups include refugees and students with disabilities.

Wekume provides:

Convenient Access to Reproductive Health Services: Wekume provides a centralized mobile platform that enables students to easily obtain sexual and reproductive health information without the need to visit healthcare facilities in person. This includes:

• SafeChat: Anonymous virtual counseling services aimed at reducing stigma and promoting open discussions about reproductive health issues.

• QuickTest: A feature that allows students to schedule HIV testing and receive their results quickly.

• ARV Corner: Offers information and support regarding anti-retroviral treatment for students living with HIV.

International Fundraising Manager (US & Europe-based candidates)

Volunteer Role Description (remote, unpaid)

Wekume is a youth-led movement empowering students to reach their full potential by breaking barriers to sexual and reproductive health (SRH) through collaboration, empathy, innovation, and community. Our core product — the Wekume app — provides university students with trusted, discreet access to lifesaving tools like SafeChat, QuickTest, ARV Corner, and SRH product ordering. Together with our on-campus engagements and social media platforms, Wekume helps students protect themselves and rewrite the narrative around SRH in Uganda.

Role Summary Wekume is seeking a Volunteer International Fundraising Manager to design, build, and lead our international fundraising efforts. This is a key leadership role, critical to growing partnerships with corporations, individuals, businesses, organizations, and allied nonprofits to help fund Wekume’s transformative work. You will recruit, guide, and mentor a team of experienced fundraisers and gift officers, working together to secure the support needed to:

1. Develop and launch our new and improved Wekume app
2. Fund vital programs, SRH product access, marketing, transportation, volunteer support, leadership salaries, and more
3. You will also help share Wekume’s story globally — inviting the world to stand in compassion and purpose alongside our innovative Ugandan team, and to advocate for hope, dignity, and the power to protect oneself.

Note: Wekume has 501(c)(3) fiscal sponsorship through Give to Africa, enabling U.S. donors to make tax-deductible donations. Additionally, Friends of Wekume is a non-profit charity awaiting 501(c)(3) status to provide US-based fundraising support to Wekume in Uganda.

Key Responsibilities

1. Build and manage Wekume’s international fundraising team
2. Develop and lead strategies to engage corporations, foundations, high-net-worth individuals, and other partners
3. Strengthen Wekume’s global donor network through storytelling, outreach, and relationship building
4. Ensure consistent progress on both major gift and grassroots international fundraising efforts
5. Collaborate closely with Wekume’s leadership, grants team, and marketing team to align messaging and goals
6. Mentor and inspire your team, fostering growth, accountability, and excellence

Required Qualifications

1. Significant experience in non-profit fundraising, donor engagement, or major gifts (international experience a plus)
2. Strong leadership skills with experience managing and mentoring teams
3. Excellent communication and relationship-building abilities
4. Passion for Wekume’s mission and the drive to help reshape futures alongside our Ugandan team
5. Strategic thinker, able to set vision and translate it into action

What You’ll Gain

1. A leadership role building the foundation for Wekume’s global fundraising success
2. The opportunity to make a transformative impact on young lives in Uganda
3. Experience leading international fundraising in a dynamic, start-up non-profit

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

6+ months

EHRAC is a team of experts in international human rights law and international mechanisms. We support and collaborate with human rights defenders in Ukraine and the South Caucasus to litigate ground breaking strategic cases to secure justice and challenge impunity. 

EHRAC’s Advisory Board provides guidance to the Co- Directors on issues of finance, operations, communications and strategic direction, and provides insight and advice on the situation in EHRAC’s target region. 

The Advisory Board member with financial management experience maintains an overview of EHRAC’s financial affairs. They ensure that effective and appropriate financial measures, controls and procedures are in place and provide support to EHRAC’s finance and grants team on an adhoc basis.

As well as attending the main meetings of the Advisory Board, they will join the Subcommittee, which consists of three Advisory Board members and meets quarterly (online or in person).

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.

You expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Disseminating relevant organisation-wide information and updates to the branch volunteers
• Supporting engagement and communication between the branch and wider organisation
• Drafting committee meeting agendas and taking and sharing meeting minutes
• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
• Supporting the administration and update of the branch annual plan 
• Sign-posting queries from members of the public
• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

Time expectation

Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

We are looking for dedicated and experienced individuals to join our team at Sharewear Clothing Scheme as volunteer Trustees. In particular we are seeking to recruit a Chair of the Board of Trustees and are also interested in members of the Board of Trustees. Those with expertise in marketing, fundraising, financial management, safeguarding, people management or operational delivery would be particularly welcome. We are looking for individuals with previous experience as a trustee or other applicable skills to contribute through this volunteer role to our continued growth and achieving our mission.

Please note that despite the January deadline on the job description, this role now has a rolling deadline and will be actively interviewing until the position is filled.

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Casework department is the core of our organisation, working directly with clients by offering them support and advocacy. We have assisted over 70 clients since October 2023 and will be re-opening our referrals in January 2025 to new clients seeking our support. 

Our Casework department is divided into four teams. Each team constitutes of one Specialist Caseworker who oversees 5-15 casework volunteers. Our four teams are: 

Housing and Homelessness 

Discrimination 

Gender Recognition: legal transition and healthcare advocacy 

Gender-Based Violence: domestic abuse and hate crime 

Our Gender-Based Violence team provides specialist support to trans* individuals who have experienced hate crime, domestic abuse, and/or sexual violence. We work with compassion and care to empower our clients, often in extremely distressing circumstances, offering practical assistance in navigating the criminal justice system, obtaining protective orders, and accessing support services. Recognising the unique challenges trans* people face in these situations, our team works to address systemic inequalities and ensure that all clients feel safe, heard, and supported throughout their journey to justice and recovery.  

Key tasks and responsibilities 

Support and outreach 

Be fully aware of safeguarding issues and lead on client risk management within the service. 

Update the Gender-Based Violence client database to ensure client records are updated within agreed timeframes and that they accurately record interventions and demonstrate progress. 

Liaise with our team of solicitors when requesting advice and guidance on a case. 

Reach out to organisations that specialise in gender-based violence, especially hate crime, domestic abuse, and/or sexual violence and trans* specific services, to collaborate and share knowledge and resources.

Teamwork 

Lead the Gender-Based Violence team by supervising caseworkers.

Support caseworks by setting clear objectives and holding team and individual supervisions regularly. 

Set and moderate team performance targets. 

Attend department meetings and contribute to discussions. 

Be respectful to colleagues and support good communication between all stakeholders. 

Research 

Create and deliver training for current and future caseworkers in the Gender-Based Violence team. 

Create resources for caseworkers on relevant legislation, case studies, and good practice, to allow them to become more knowledgeable and independent whilst working with clients. 

Create resources for clients and those seeking information on our website about hate crimes, domestic abuse, and sexual violence. 

Conduct general research into hate crimes, domestic abuse, and sexual violence experienced by trans* people in the UK. 

General 

Ensure you approach to contact with clients is trauma-informed and person-centred. 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Trans Legal Clinic. The post holder will be expected to undertake other duties as appropriate and as requested by their line manager. 

Who are LRMN? 

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We  advocate for people’s rights, campaign for wider change, meet their basic needs and help them improve their wellbeing. 

Why do we need you? 

Triage volunteers are an essential part of our team, making sure that clients are able to access the right service. You will deal with initial client enquiries (in person, over the phone or by email), assess what support clients need and help the access the right service for them.  This might be with us, a partner or another external service. 

Our triage team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our triage team are the first people that clients will talk to so it is essential that we offer a safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our triage team, you will volunteer alongside staff and fellow volunteers to: 

• Welcome clients to our office/Migrant Hub and speak to them about their needs • Help clients and referrers understand the services we offer and how to access them • Respond to new referrals and upload them onto our case management system

• Contact clients to book in appointments and follow up referrals 

• Take on other administrative tasks as identified from time to time 

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

Our triage volunteers can be based at our office (in Deptford Monday-Friday), or our Migrant Hub drop-in service (in Woolwich on Tuesdays), or both! Just let us know in your application form what interests you. 

You will be supervised by the Business and Operations Manager and/or Migrant Hub Coordinator but will liaise with staff across the organisation as appropriate. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years 

• Gain experience of admin work in a business environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants

• Have regular support and supervision from the Business and Operations Officer

• Be provided out of pocket expenses to the value of £6 for lunch per day (4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent communicatiuon skills

• Proactive and able to use own initiative 

• Organised and methodical 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply. If you need additional support to apply or volunteer, please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering one day a week during office hours (Mon-Fri)  for at least six months. 

Volunteer HR / Volunteer Management Specialist: Build Our Team of Champions at SUNSHINE Charity!

Are you an experienced HR or Volunteer Management professional passionate about creating supportive environments and empowering people? SUNSHINE Charity is a brand-new UK charity dedicated to fighting loneliness and social isolation, and we need your expertise to build and nurture our most valuable asset: our people.

We're searching for a dedicated HR / Volunteer Management Specialist to volunteer and help us establish the policies and practices and set up of our HR / Volunteer Management functions that will ensure our team of volunteers are happy, well-supported, and highly effective. This is a unique opportunity to lay the groundwork for a charity committed to bringing light and connection to vulnerable individuals.

What You'll Be Doing:

You'll play a pivotal role in setting up our people infrastructure, including:

• Developing core HR policies and procedures tailored for a charity setting, covering areas like recruitment, onboarding, performance, and well-being.

• Creating a robust volunteer management framework, including recruitment strategies, clear role descriptions, induction processes, training plans, and retention initiatives.

• Advising on best practices for safeguarding, ensuring the safety and well-being of both our beneficiaries and our team.

• Ensuring compliance with relevant employment law and charity regulations concerning staff and volunteers.

• Helping to foster a positive and inclusive organisational culture where everyone feels valued and supported.

• Potentially assisting with the initial recruitment efforts for our first key volunteer and staff roles.

Who We're Looking For:

• An HR or Volunteer Management professional with demonstrable experience in developing policies, managing recruitment, and supporting teams.

• Strong understanding of UK employment law and best practices in volunteer management.

• Experience with or knowledge of safeguarding principles within a charitable context is highly desirable.

• Excellent interpersonal and communication skills, with an empathetic and pragmatic approach.

• Someone passionate about our cause – combating loneliness and fostering connection.

• Highly organised, detail-oriented, self-motivated, and capable of working independently.

What We Offer:

• The incredible opportunity to be a founding builder of the internal backbone of a vital new UK charity.

• A truly rewarding experience knowing your skills enable a compassionate team to deliver life-changing services.

• An opportunity to build your portfolio with significant pro-bono work in the charity sector.

• The flexibility to volunteer part remotely and manage your hours, balancing with your existing commitments.

• A collaborative and appreciative team that values people-centred approaches.

If you're ready to use your HR and people management expertise to help us build a strong, supportive foundation for SUNSHINE Charity, we'd love to hear from you!

CLOSING DATE: Friday 8th August 2025, before 5pm

Join SUNSHINE Charity and help us create a flourishing team dedicated to bringing connection and hope!