Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: 330 Mare Street, London, E8 1HA
Hours: 40, five days over a seven-day rota
About the role
We are recruiting for an Assistant Shop Manager to join a busy and creative team in Hackney. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!
We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.
You will be primarily based in the Hackney shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.
About you
To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.
You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 15 May 2025 at 23:59.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
The Marketing & Communications Manager is a brand-new position which will sit on the Museum’s Management Board and be involved in site-wide decision making and realising the aims of the Trusts.
We are looking for a dynamic and creative individual with a background in marketing and communications to help us engage with new audiences, raise visibility and generate footfall and income. This position is ideal for someone ready to take the next step into a managerial role, or an experienced professional seeking a new challenge.
Working with all members of the museum team the post holder will provide support to make sure everyone’s marketing needs are met and that Exhibitions and Learning activities are properly promoted. As a new paid position this is an exciting opportunity to put your stamp on the role.
Overall Purpose
- To manage the development and delivery of the HRM Marketing & Communications Strategy
- To develop a comprehensive marketing plan covering all areas of the Museum’s activity (including Exhibitions, Learning, Retail)
- To engage and develop new and current audiences, ensuring that messaging is relevant and accurate and making sure that all areas of the Museum are appropriately represented.
- To develop and deliver communication and marketing plans, managing multiple campaigns and channels of communication. Realise new and maintain current marketing opportunities for the organisation.
- To promote the Museum’s brand and build its reputation locally, regionally and, where appropriate, nationally.
- To manage relationships with relevant partners such as press, local cultural partners, freelance consultants, trustees and other stakeholders.
Duties & Responsibilities
Strategy, insight and evaluation
- Work with the Evaluation Team to gain visitor insight data that can be fed into the marketing strategy for the museum
- Deliver, with support from trustees, the marketing and communications strategy, including branding, managing social accounts, distribution and display of print marketing and creating newsletters
- Manage, deliver and monitor engaging integrated and audience-led marketing campaigns and communications that grow visitor numbers and revenue for the museum
- Support the development of business strategies, understanding the key objectives of the organisation and all activity being undertaken
- Report regularly on marketing activity across all channels, including collating press coverage, reviewing website data, social media reach and make recommendations for improvements and implement where necessary.
Press, print and design
- Develop and maintain relationships with press organisations and freelancers to distribute exhibition press releases as appropriate
- Provide regular listings to media and listing platforms, locally and regionally
- Manage design work ensuring brand and communication cohesion across campaigns.
- Prepare and supervise the production (with external suppliers where necessary) of promotional communications to include design and print of publicity brochures, handouts, direct mail leaflets, promotional videos, photography.
- Work with colleagues to support promotion of Exhibition and Learning programmes and enhance visibility of the museum through signage and wayfinding.
Digital (website, social media, e-newsletters)
- Oversee the creation and implementation of all HRM digital content, covering website, social media and email marketing; ensuring engaging and accessible copy, correct data management, and monitoring and responding to customer enquiries, where applicable.
- Work with colleagues in Retail, Learning and Exhibitions to ensure effective promotion of activities across digital platforms.
- Stay up to date on digital trends and ensure the museum is making the most of opportunities for digital engagement.
Other
- Manage a small team of marketing volunteers and chair regular meetings of the Marketing Committee.
- Attend monthly Management Board meetings (currently hybrid) and contribute to regular team meetings.
- Work with colleagues across the organisation to understand and support their marketing and communications needs.
- Manage a marketing and communications budget.
- Carry out other reasonable duties that may be required.
Person Specification
Essential
- Demonstrable marketing and communications experience
- Evidence of delivering successful marketing communications campaigns across print and digital channels
- Confident managing your own workload and prioritising tasks to meet deadlines
- Ability to manage and update websites
- Proven track record of creating engaging digital content
- An eye for detail and good design
- Excellent communication, interpersonal and writing skills
- Ability to work in a small team, and to maintain strong and effective working relationships with volunteers and colleagues.
- IT literate with specific experience of using Microsoft Office Suite
- Good negotiation skills and the ability to handle sensitive situations with diplomacy
- Quickly find your feet in a fast-paced work environment
Desirable
- Experience working in arts charity or museums and galleries sector
- Basic photography and video skills
- Knowledge of, or ability to learn, other software packages, such as Mailchimp and Canva
- Experience managing volunteers or staff
- Experience promoting cultural events
- Understanding of UK General Data Protection Regulations (GDPR)
- Knowledge of SEO
Other Information
- Annual leave entitlement is 28 days, pro-rata, including Bank Holidays, taken by mutual agreement with the Museum Manager.
- The post holder is expected to work in the office 2 days a week and can work remotely 1 day a week.
- A staff appraisal system is used, with a performance review annually.
- The post is subject to a 6 month probation period.
- Two months' notice of resignation must be given.
To apply:
Closing date for applications: Extended to 9am Thurs 22nd May 2025
Interviews are expected to take place in Pinner in June
