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IT Service Desk Analyst
Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst!
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference?
We’re looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers.
These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process.
Position: IT Service Desk Analyst
Location: St. Mellons, Cardiff
Hours: Full time 37.5 hours per week
Contract: Permanent
Salary: £26,161.25 per annum
Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.
What You’ll Do
- Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally.
- Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations.
- Support users with their computers, Microsoft Windows, Office, and more.
- Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence.
- Participate in team meetings, workshops, and IT projects your ideas and input will always be valued!
Who We’re Looking For:
- Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment.
- Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting.
- A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way.
- Organised, proactive, and able to prioritise tasks in a busy environment.
- Eager to learn, share knowledge, and contribute to a positive team culture.
Why Join the Team?
- Be part of a supportive, inclusive team that values your growth and well-being.
- Opportunities for professional development.
- Make a real impact by supporting colleagues who deliver vital services for Victim Support.
- Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment.
Ready to Make a Difference?
If you’re excited to help others and grow your IT career, we’d love to hear from you! Apply now and become a key part of the Technology support team.
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.
You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Location: Unseen’s head office in Bristol (Hybrid approach with some working from home days. A degree of flexibility will be required)
Salary: £39,000 - £45,000 per annum (£65,000 - £75,000 FTE)
Contract Type: Permanent, Part-time (3 days /0.6 FTE)
Purpose of the role:
Reporting to the CEO as part of the Senior Leadership Team, the role of Director of Finance exists to maximise the effective deployment of Unseen’s resources in pursuit of the charity’s mission. The Director’s primary objective is to drive improvements in efficiency and value for money, optimising how the organisation’s human and financial resources, and physical and virtual infrastructures are utilised to achieve the greatest impact for survivors and stakeholders.
In essence, the Director of Finance will act as Unseen’s chief financial strategist – ensuring financial sustainability and growth, compliance and accountability, while continuously enhancing internal processes and resource allocation. By delivering excellent financial oversight, proactive risk management, and effective operational support, this role enables Unseen’s front-line teams and programs to flourish. The post-holder will balance professionalism and rigour with empathy and a genuine commitment to Unseen UK’s vision of a world without slavery.
To apply:
- Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is midnight on 4 January 2026.
Interviews will likely be held during the week of 12 January 2026.
Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Contract: 1.0 FTE (37.5 hours per week), permanent with 6-month probation period
Salary: £56,650-70,000 per annum, depending on experience
Location: Remote working, with option to use co-working space
Start Date: As soon as possible
Reports to: Executive Director
Please note: You must have the right to work in the UK.
How to Apply
Closing Date: 4th January 2026 (23:59 GMT)
To apply, please submit the following:
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Cover letter (maximum 2 pages)
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CV
Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, your application has not been successful on this occasion.
About BASIC
BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.
For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.
BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.
BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.
What We Offer
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Competitive salary with room for growth
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30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period
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Employer pension contributions of 5% (above the national minimum)
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Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours
-
Remote working with option to use co-working space
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1-2 all-staff in-person team away day per year, as well as other in-person working opportunities
-
Opportunities for professional growth and development
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Excellent team culture built on respect, openness, and inclusion
The Role
BASIC is seeking a hands-on Financial Controller to lead our finance function during a period of sustained growth. The Financial Controller will work across Programme teams ensuring strong financial management and reporting to funding partners, maintain strong financial controls, ensure compliance with charity finance regulations, and provide accurate financial reporting to our Directors and Board of Trustees.
The Financial Controller will oversee the small finance team, including line management of a Finance Assistant and management of an external bookkeeper consultant. This team will be responsible for the majority of financial accounting, processing payroll, and accurate bookkeeping, for which the Financial Controller will be ultimately accountable.
The role includes managing restricted and unrestricted funds in accordance with funder requirements and programme needs, preparing statutory accounts for external audit, and overseeing payroll processing. This role reports directly to the Executive Director to prepare annual budgets and financial strategy, and works closely with the Board's Financial Development Committee to present its implementation.
The ideal candidate will be a qualified accountant with strong technical accounting skills, experience in charity finance, and a proven track record of effective financial management of a growing organisation. You should be comfortable both managing a small team and working hands-on when needed, building collaborative relationships across the organisation. You will need to be a multitasker with the ability to work at pace, and be willing to develop the finance function and best practices to enable the organisation to grow further.
Key Responsibilities
Financial Accounting and Reporting
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Oversee the maintenance of accurate financial records and bookkeeping in accordance with charity accounting standards (SORP)
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Prepare monthly management accounts including variance reporting and rolling forecasts
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Prepare annual statutory accounts and manage the annual independent audit process in its entirety
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Manage restricted and unrestricted funds in accordance with funder requirements
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Provide accurate and timely financial reporting to the Board of Trustees, Executive Director, and funding partners
Financial Operations
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Oversee day-to-day finance operations including payment processing, staff expenses, and cost allocation (including staff costs)
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Oversee monthly payroll using QuickBooks (led by Finance Assistant)
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Manage treasury functions including bank and cash management
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Oversee procurement of key assets such as IT equipment
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Cashflow management
Grant and Budget Management
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Support budget development for funding bids and proposals
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Monitor spend against grants and projects, working towards full cost recovery
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Prepare financial reports for donors and funding partners
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Lead annual budget-setting and forecasting processes in collaboration with the Board and Executive Director
Financial Systems and Controls
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Develop and maintain robust financial systems, processes, and controls
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Continuously improve finance processes and identify efficiencies
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Advise on financial governance and best practice
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Manage financial risks and opportunities (e.g., insurance, foreign exchange)
Team Management and Stakeholder Relations
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Line manage the Finance Assistant and oversee external bookkeeper consultant
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Build collaborative relationships across the organisation
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Manage relationships with key external stakeholders including banks, international transfer services, and audit partners
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Work closely with the Board's Financial Development Committee and BASIC's Treasurer
Please note: This list is not exhaustive. Other tasks may be required as they arise.
Person Specification
Essential Criteria:
- Qualified accountant (ACCA, CIMA, ACA or equivalent) or part-qualified with significant relevant experience
- Proven experience in a mid-level to senior finance role, with responsibility for financial accounting and reporting
- Experience managing restricted and unrestricted funds
- Experience preparing statutory accounts and managing audit processes
- Experience in a growing organisation, implementing and improving financial systems and controls
- Strong technical accounting skills and understanding of financial controls
- Excellent numeracy and attention to detail
- Proficiency with accounting software (experience with QuickBooks highly desirable)
- Strong Excel/spreadsheet skills
- Excellent communication skills, able to explain financial information to non-finance colleagues
- Highly organised with ability to manage multiple priorities and work to deadlines
- Proactive and solutions-oriented, with ability to work both independently and collaboratively
- Comfortable working hands-on when needed while also providing strategic oversight
- Ability to work at pace in a fast-growing organisation
- Commitment to BASIC's mission and values
Desirable Criteria:
- Experience in charity finance and understanding of charity accounting standards (SORP)
- Experience line managing finance staff
- Experience in an international organisation or with international funding
- Understanding of charity governance and regulatory requirements
Working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats
The client requests no contact from agencies or media sales.
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
Terms: 0.6 FTE, 3 days per week; one year contract, with possibility for extension
Salary: £24,000 - £38,000 per annum, depending on experience
Location:Remote working
Start Date:As soon as possible
Line Manager:Communications Manager
Please note that you must have the right to work in the UK.
Closing Date: 4th January 2026
About BASIC
BASIC is an independent, non-profit think tank working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, an adherence to Earth’s planetary boundaries, and the consideration of future generations
For nearly 40 years, we have developed a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We comprise an intellectually and culturally diverse team of 20 expert-practitioners with deep and wide-ranging institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.
BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.
BASIC is a fast-paced and rewarding environment in which to work, with an exceptionally-positive and inclusive team culture. We have experienced rapid growth over the past decade, and we are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.
What We Offer
-
Competitive salary with room for growth
-
30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period
-
Employer pension contributions of 5% (above the national minimum)
-
Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours
-
Remote working with option to use co-working space
-
1-2 all-staff in-person team away day per year, as well as other in-person working opportunities
-
Opportunities for professional growth and development
-
Excellent team culture built on respect, openness, and inclusion
The Role
BASIC is seeking a Digital Communications Officer with exceptional design sensibility and meticulous attention to detail. This role is responsible for maintaining and enhancing the organisation's digital presence through clear, consistent, and effective communication with key audiences. The Digital Communications Officer will support the implementation of strategic communication objectives, promote organisational priorities, and uphold the integrity and professionalism of BASIC's online profile.
Reporting to the Communications Manager and working closely with BASIC's programme teams, the postholder will develop, deliver, and analyse the impact of digital content across our online platforms — including BASIC's website and microsites, social media channels (LinkedIn, X/Twitter, BlueSky), and email communications.
Essential Requirements
The ideal candidate will be a fluent English speaker with strong copy-editing and proofreading skills. Professional-grade capabilities in graphic design, web design, newsletter software, and audio/video production are essential for creating compelling online content. We are looking for someone who combines technical fluency with creative flair and storytelling, and who understands how to engage diverse audiences across multiple digital platforms.
Key Responsibilities:
Digital Strategy and Content Management
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Work with the Communications Manager to develop, maintain, and refine BASIC's digital communications strategy and associated workplans
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Ensure consistency in the presentation of programme communications strategies and accessibility for all staff
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Monitor and evaluate the impact of communications activities, identifying successes, lessons learned, and opportunities for improvement
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Prepare communications plans for conferences, speaking engagements, international engagements, and campaigns
Website and Digital Platforms
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Commission, edit, and publish articles and commentaries for BASIC's website
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Maintain and update BASIC's website, microsites, and online presence (including Wikipedia and directory listings)
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Ensure all digital content is accurate, well-formatted, proofread, and on-brand
Social Media Management
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Develop and maintain a content calendar for BASIC's social media accounts (LinkedIn, BlueSky, X/Twitter)
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Create engaging, visually compelling, and timely social media content that advances BASIC's communications objectives
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Monitor social media engagement and use analytics to inform strategy
Email Communications and Newsletters
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Produce BASIC's regular newsletters, ensuring they are newsworthy, well-designed, and properly formatted
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Develop compelling headlines and select impactful imagery
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Use graphic design tools (e.g., Canva, Adobe Creative Suite) to enhance visual appeal
Media Relations Support
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Develop, maintain, and update media contact lists and databases
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Work with the Communications Manager to document and refine media engagement processes
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Prepare press releases, ensuring they are compelling, accurate, and properly formatted
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Compile monthly digests of nuclear policy and security-related media coverage (as required)
Content Creation and Design
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Create visual, audio, and video content using professional-grade tools to tell BASIC's story effectively
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Ensure all imagery is well-cropped, edited, and appropriately branded
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Liaise with staff to identify the most impactful content for external communications
Additional Responsibilities (as required)
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Prepare programme Q&As, one-pagers, briefing notes, and key messages
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Support organisation of media training sessions
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Liaise with external contributors for website content
Please note: This list is not exhaustive. Other tasks may be required as they arise.
Person Specification
Essential:
- Degree in marketing, visual communications, journalism, or related field, or equivalent professional experience
- Proven experience in a digital communications or media role
- Experience in audio-visual storytelling such as video work or podcasting
- Excellent written and spoken English, with strong copy-editing and proofreading skills
- Professional-grade skills in graphic design, web design, and audio/video production
- Demonstrated ability to manage websites, social media channels, and digital campaigns
- Strong analytical skills, including experience using digital analytics to inform strategy
- Familiarity with email marketing or CRM platforms (e.g., Mailchimp)
- Technically fluent, with creative and storytelling flair
- Highly organised, collaborative, and attentive to detail
- Ability to balance multiple priorities in a fast-paced environment
Desirable:
- Postgraduate qualification in a relevant field
- Experience working in a think tank, NGO, research, or public policy organisation
- Experience in media relations or crisis communications
- Knowledge of global security, defence, or nuclear policy issues
Working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with the Cotswolds Dogs and Cats Home (CDCH) to recruit its new Chief Operating Officer (COO).
The CDCH has been providing care and support to vulnerable animals in our community for over 80 years. We work across Gloucestershire and support over 1,000 animals each year living in our community. We find wonderful families for pets who need a new home and provide access to veterinary treatment for pets living with financially vulnerable families through our subsidised veterinary clinics, ensuring no animal suffers because of cost.
As COO, you will:
- Oversee operations, including the CDCH centre, retail and fundraising as well as project delivery, finance, human resources, IT, customer service, and facilities.
- Translate the Board’s strategic vision into actionable plans and upgrade daily procedures.
- Lead a high-performing team.
If you are inspired and excited by what CDCH does, we’d love to hear from you.
Job title: Chief Operating Officer
Salary: Up to £75,000 p.a.
Location: Gloucestershire
Employment term: Permanent / Full Time
Please review the Recruitment Pack for further information about CDCH, the COO position and for details on how to apply.
Closing date for applications: 9am, Monday 5th January 2026
Both CDCH and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.