Telephone Support Volunteer Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Telephone Support Volunteers play a vital part at The Ealing Older People Floating Support Service as they support Floating Support Workers with well-being calls. Service Users are called on a weekly basis to ensure their welfare and safety. Telephone Volunteers exhibit exceptional listening and communication skills, with the ability to understand the needs of older people and empathise with them.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Together Talks Telephone Befriending Service is looking for people who would like to join us in helping to provide support to as many people as possible during challenging times. Telephone Befriending has the potential to be an important aspect of the overall approach to helping the most isolated and lonely individuals in our society. Telephone Befriending can also benefit the volunteer befrienders who are similarly able to reengage with their community and may derive health benefits from regular volunteering. Our aim is to alleviate feelings of anxiety, loneliness and isolation that may be experienced by many people across our communities, by contact from a volunteer befriender. If you’re a friendly person who likes talking to people, then this is the role for you. This service aims to capture volunteers who have their own telephone. Ideally, you will have unlimited minutes on your personal mobile so the calls should not cost you anything.
What does a Volunteer Telephone Befriender do?
To telephone Befriendee’s at their home for around 10 -30 minutes. You will arrange the exact times of your future calls direct with the Befriendee’s. This could range from once a day to once a week, but individual needs will be matched with your availability
To provide a telephone conversation, a listening ear and chat about interests and hobbies, helping to alleviate loneliness and feelings of isolation.
To provide companionship and human interaction at a time when this may be limited.
To provide an update after each call to the Together Talks support Team. This is so we can keep a track of the amount of befriending calls each volunteer is undertaking, the type of support being offered during these calls and if there is anything further required.
It is important to note telephone befriending is not counselling or therapy and other services must be sought if this is required.
Benefits
- Free DBS.
- Discounted food.
- Store discount.
- Work from home.
- Above all you will be making a positive difference in your befriendee’s life.
- As a volunteer telephone befriender, you will learn how to support others, make friends, become more confident, and practice communication skills.
- You will gain new and transferable skills. We offer support for you to increase your own job-readiness and personal development.
- Training opportunities,
- Volunteering experience
- Detailed references will be provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Staying Well we run a Telephone Befriending Scheme.
If you have up to an hour free once a week for 6 months then this could be the volunteer role for you!
This is what the Befriending Network say about befriending:
“Everyone needs other people, but not everyone has someone.
Befriending offers supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated. Around the UK, there are befriending projects which organise effective support for children and young people, families, people with mental ill-health, people with learning disabilities and older people, amongst many others.
The results of befriending can be very significant. Befriending often provides people with a new direction in life, opens up a range of activities and leads to increased self-esteem and self confidence. Befriending can also reduce the burden on other services which people may use inappropriately as they seek social contact.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Volunteer Telephone Welcome Agent, can you help?
The Hospice Lottery Partnership runs a weekly lottery in support of local charities such as: Florence Nightingale Hospice Charity in Aylesbury, Michael Sobell Hospice Charity in Northwood, Rennie Grove Hospice Care in Buckinghamshire and West Hertfordshire, South Bucks Hospice in High Wycombe, and The Hospice of St Francis in Berkhamsted.
We are looking for someone that could spare a few hours a week at our office based in Tring to help welcome new players to the weekly lottery.
The role involves thanking players for their support of our partner charities, checking their details are correct, and providing them with the opportunity to ask any questions.
If you have a warm personality, would enjoy the company of a small and friendly team with copious supply of tea and biscuits, then we would love to hear from you!
What we're looking for:
· An ability to represent The Hospice Lottery and our partner charities appropriately and enthusiastically.
· A warm personality with the ability to engage with supporters on the phone.
· Excellent communicator and people skills.
· Knowledge of Microsoft Word and Excel is required.
What you can gain from this opportunity:
· Being part of an enthusiastic and supportive team.
· Have a rewarding experience helping us to raise money for local charities.
Opportunity details:
· Where: Tring, Hertfordshire.
· Hours: 3+ per week.
· When: Monday/Friday afternoons (flexible).
“I volunteer with The Hospice Lottery; I always have a few hours spare each week and it’s lovely to feel that I am helping such a worthy cause. Plus, there’s always a supply of biscuits on offer!” Diana Hewitt, Office Volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Volunteer - Homeline’s tele-befriending service!
Do you have an hour to spare each week? Want a simple remote volunteer role you can fit around your busy life?
Look no further! Homeline is a befriending project for older people in Hammersmith and Fulham.
We are looking for volunteers to remotely call a few isolated older adults per week. These calls make such a difference and are often the only phone call a person will receive all week!
A flexible role ideal for volunteers who work during the week and have less time to commit. Join our friendly team and enjoy the benefits of full role training, DBS and continued support.
Get in touch, join our friendly team and enjoy the benefits of full role training, DBS and continued support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join us in our new BHF Homestore in West Quay Retail Park opening at the end of July. We are actively recruiting and interviewing, with opportunities to volunteer in other shops until the homestore opening. The new site has onsite parking and good transport links, all roles will have great volunteer benefits and will be great timing for those wanting a summer opportunity.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too…
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Keeping in regular contact with our members to check on their wellbeing is one of our key services.
Our Wellbeing Volunteers contact a range of different members every week to make a friendly 'check in' call and have a chat. During these calls, you'll provide the opportunity for our members to talk, offer friendly support and make them aware of the Deafblind UK services available to them.
Whatever the conversation you’ll be making a positive difference!
This is a home based role so you don't need to be 'local' and you don’t need experience to become one of our Wellbeing Volunteers. The majority of our members communicate with clear speech so no specialised skills or knowledge is required. You just need to be comfortable chatting over the phone and be able to commit to a regular weekly time slot to make calls to our members. Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds.
We provide full training and ongoing support in this role and ask for a minimum commitment of three months.
We require you to have Wifi and access to a PC, tablet or mobile device. This is to allow you to complete training, have access to the Deafblind UK phone system and to submit online contact logs.
Volunteering with our charity is special because you get to hear first-hand the difference you make to people’s lives. Click on 'apply' and make a difference today!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Deafblind UK members have combined sight and hearing loss and many can feel lonely or socially isolated. We offer a free telephone befriending service where we match volunteers with one of our members to have a weekly 30 minute chat together.
We are looking for confident, empathetic and friendly people who can hold a good conversation. You could be chatting about similar interests or learning about each other’s lives. Whatever the conversation you’ll be having a positive impact.
One 30 minute call seems really simple but having someone to talk to and someone to listen, could really make a difference to our members. It could be that you’re the only person they speak to that day, or even that week.
Our members love to chat with people who have had some life experience and stories to tell. You will need good communication skills and be able to strike up a conversation. You will also need to be reliable, patient with a naturally warm and friendly nature.
We will ensure you are supported throughout your journey with us, offering training and support at all times.
The client requests no contact from agencies or media sales.
Volunteer with Citizens Advice Staffordshire North and Stoke on Trent
What will you do?
- complete an introduction to Citizens Advice and training for your role.
- talk to clients over the phone to explore what problems they’ve come for help with. If you are able to speak or hear over the phone you can train to give advice by email or webchat.
- find information about the clients’ problems and help them to understand their options.
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation.
- write a summary of the clients’ problems and what action you’ve taken.
- look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.
Some examples of what you could do:
- explore what benefits a client is entitled to and help them to complete a benefit application form.
- help a client who has problems with their landlord to understand their housing rights.
What’s in it for you?
- make a real difference to people’s lives.
- learn about a range of issues such as benefits, debt, employment, and housing.
- build on valuable skills such as communication, listening and problem solving, and increase your employability.
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
And we’ll reimburse expenses too.
No prior experience is necessary in these areas as you’ll receive full training.
For individuals who are doing advice giving roles, and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract.
If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering (or working) in advice giving roles as part of (or all of) your qualifying work experience. See Solicitors Regulation Authority for more information.
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable.
- be non-judgmental and respect views, values and cultures that are different to your own.
- have good listening skills.
- have good verbal and written communication skills.
- have good maths and IT skills.
- be able to understand information and explain it to others.
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
- be willing to undertake training in your role.
How much time do you need to give?
We ask for a minimum of 3 hours per week, for at least 12 months.
Many of our volunteers give one full day or two half days per week.
Valuing inclusion
Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
Contact details
Contact Margaret Collin for more information or to request an application pack.
Location
You can volunteer at any of our offices in North Staffordshire: Hanley, Newcastle under Lyme, Biddulph, or Leek.
You can complete e-learning at the office of your choice, but you will need to be available to attend two training days at the Hanley office.
Head Office
Advice House
13-15 Cheapside
Hanley
Stoke-on-Trent
ST1 1HL
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a good listener? We need you to facilitate one of our weekly telephone groups that offer blind and partially sighted people the opportunity to socialise with others. You will contribute to the group to ensure that all participants feel comfortable and the group conversations run smoothly.
We are particularly looking for volunteers to support in the following;
*Craft group – someone with an active interest in any sort of craft e.g. knitting, crochet, embroidery, card making etc
*South Wales Valleys group – someone from or with knowledge /experience of the area
*Powys - someone from or with knowledge /experience of the area
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for active individuals that will engage with parents/carers at our Little Love baby bank in Southend, Your role will support this wonderiful iniaitive available to all families that have a child aged under 4 or who are expecting a baby and reaches the most vulnerable. Duties may require setting up and packing away and sorting of donations, depending on how many hours you can offer on a Thursday, supporting the YourFamily programme which is funded by A Better Start Southend.
City Family CIC will seek an Enhanced DBS check at no cost to the volunteer and will reimburse all reasonable out-of-pocket expenses such as public transport fares and car mileage. We ask that you reside no further than 10 miles from Southend. Full induction and training will be provided as well as ongoing support and development.
Your Family is a community-based programme combining peer volunteers and paid staff who provide support, connection and advice to early years families - connecting and enabling them to access local activities, support and clinical services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK Notts are seeking individuals who would like to be considered as a volunteer for our Companion Service.
Volunteers will be supporting people remotely, in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.
The companion service volunteer can choose to be:
• A companion telephone/video caller
• A companion within the person’s home
• A companion outside the person’s home
• Or a combination of all three.
Examples of the type of support the service offers include:
• Telephone / video calls for an older person/s on a regular basis at a mutually agreed time for a friendly chat.
• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.
• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.
• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups.
• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.
We are looking for the following skills/interests:
• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.
• Commitment to complete our Volunteer Report Form accurately and regularly.
• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.
• Digital literacy for those volunteers who choose to participate in this type of activity.
Please do note, however, that at the moment we are not looking for Volunteer Telephone Companions.
We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire
***Please note that we don’t offer sponsorship or accept overseas applicants***
Please contact the volunteering team for further information
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.