Third Solutions Jobs
Battersea is undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea.
With the programme underway this exciting role has been created within the new Data Applications delivery team. This role, working within the Data Applications Team will initially be responsible for supporting the implementation of the Launchpad programme. Once the programme has been completed, this role will then be responsible for the ongoing delivery of future change and enhancement projects require for our new Salesforce Lightning CRM, MuleSoft AnyPoint and other related applications.
This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to facilitate and deliver real change, this role offers a lot of opportunity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th June 2024
Interview date(s): w/c 17th June - w/c 24th June 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
As a Ubele Programme Assistant, you will be a member of the Community Wealth Building hub supporting our Programme Manager with the Agbero2100 London programme by overseeing administrative tasks, communicating with our partners ensuring resource availability for the project team from project inception to completion.
Main duties & Responsibilities
- To act as the first point of contact for the Agbero2100 London programme, responding to and redirecting enquiries as appropriate.
- To co-ordinate the work and meetings of programme stakeholders and partners, including minute taking.
- To ensure effective and ongoing communications with key stakeholders, maintaining their interest throughout the programme.
- To gather partner agreements, consultancy agreements, contracts and purchase orders, working closely with our finance hub to issue invoices and chase outstanding payments.
- Coordinate the programme information with stakeholders.
- To manage programme information ensuring all data is stored and shared securely.
- To organise events and seminars, and to draw together the contributions and outcomes from these events. Providing support where appropriate.
- To contribute to the coordination of events with the support of Comms including maintaining positive relationships with Comms.
- To support the programme manager in efficiently collecting, relevant data to inform decision-making and enhance project outcomes.
- The Programme Assistant will utilize appropriate tools and techniques to collate data from various project stakeholders, teams, and relevant sources. Establish a structured approach to capture both qualitative and quantitative data to assess project progress and performance under the instruction of the Programme Manager or Hub Lead.
- Support the Programme Manager in preparing regular and ad-hoc reports.
- Support the Programme Manager to maintain accurate and comprehensive documentation of data collection methods, analysis techniques, and results for project audit and future reference.
- Adhere to relevant industry standards, legal requirements, and organizational policies related to data privacy, confidentiality, and security.Handle sensitive project data with the utmost integrity and take necessary precautions to prevent unauthorized access or disclosure.
- To support or manage volunteers and interns.
- To carry out additional work for the programme as and when required by hub lead.
- To recognize and challenge all forms of discrimination and prejudice in the workplace.
- To treat everyone with respect, dignity, and fairness and to acknowledge and celebrate diversity.
- To maintain an awareness of your own and others’ health and safety and comply with Ubele’s Health and Safety policy and procedures.
- To maintain confidentiality of information; it will be necessary to comply with all requirements related to the Data Protection Act/ General Data Protection Regulations (GDPR).
The client requests no contact from agencies or media sales.
Data Protection Officer (2050)
Location: Oxford based (with flexibility to work from home within our hybrid working arrangements)
Hours: 36
Salary: £49,601 – 58,940 FTE
Job Type: Open ended
Closing Date: 14 June 2024
Oxfam is a global movement of people working together to end the injustice of poverty.
Do you have a strong understanding of GDPR and other data protection laws and practices?
Do you have experience managing risks around personal data in a large and complex organisation?
Do you have a track record of holding organisations accountable during difficult decisions?
If the answer is yes, then we would like to hear from you.
The Role:
Oxfam GB and Oxfam International are looking for our new Data Protection Officer (DPO). This role is responsible for ensuring strong data protection and data rights are built into everything we do. It is a senior role which will have to balance its time between ensuring the organisation takes its responsibilities seriously as well as overseeing our obligations under GDPR.
It works alongside our Oxfam GB Data Protection Manager and team who handle operational data protection concerns, such as Subject Access Requests and minor breaches, allowing the DPO to focus on the big picture.
What we are looking for:
We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.
An ideal candidate for the role will also be / have:
- Strong knowledge of data protection law, especially GDPR and other relevant EU legislation.
- Experience in privacy and security risk assessment; well-versed in best practices for mitigating risks, including hands-on experience with privacy assessments, certifications, and information security standards.
- Experience carrying out Data Privacy Impact Assessments to understand and mitigate the risks of complex projects.
- Experience acting in an independent manner, which requires maturity, relationship skills, and the ability to handle sensitive and confidential tasks.
- Familiarity with cybersecurity and information security risks and controls
- Familiarity with data collection and storage processes
- Experience communicating with regulators, such as the Information Commissioner’s Office or the Charity Commission.
- Experience managing data sharing agreements with third-party organisations.
- Experience in building staff and management capacity about data protection practices and requirements.
- Critical thinking abilities to assess complex situations, identify gaps, and recommend solutions.
- Experience staying informed about emerging technologies and their impact on data protection risks.
We offer:
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.
You can read more about all Oxfam has to offer here.
Flexfam:
We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.
How to apply:
As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.
Our values and commitment to safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
About us
Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
We have an exciting opportunity for a Account Handler to join our amazing team.
Location: Lancing, West Sussex (Hybrid working)
Salary: £25,685 per annum, Band C, Level 3
Term: Permanent
Working Hours: 35 hours per week
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
About the Account Handler Role:
As our Account Handler, you will act as a prime contact point for Unity's portfolio of clients comprising of individual Scout and Guide groups or other external small charity clients for their insurance requirements.
What we are looking for in our Account Handler:
- Experience with youth charities and their insurance needs
- Experience working in the commercial insurance industry
- Computer literate and experience in using insurance systems
- Knowledge and experience of FSA Compliance and TCF practices
- Must be able to demonstrate experience in insurance broking
- Must be able to advise on, sell and service all classes of commercial insurance products
- Professional insurance qualifications
- Cert CII or Diploma in Insurance
Key responsibilities as our Account Handler:
- Offering information, guidance and quotes to existing clients in respect of their insurance needs
- Cross-selling and up-selling relevant products to existing clients
- Offering information, guidance and quotes to prospects in respect of their insurance needs and converting these to clients
- Achieving targets set in respect of existing client revenue retention, new business growth and lead generation and other key performance indicators
- Administration of policies in line with the objectives of accuracy, speed and completeness, deal with all policy and client queries and achieve prompt and appropriate solutions
- Collection of premiums income in line with Unity policies
- Working as an effective member of Unity staff
- Complying with all business and office procedures and FCA rules
- Pro-actively review all insurance procedures in use and suggest continual improvements as part of Treating Customers Fairly initiatives
- Processing and handling of claims for clients
As our Account Handler in return, we offer you:
- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Four extra days to look after your family when they need you
- Three extra days over Christmas
We are proud to be a family-friendly employer and offer…
- Maternity/Paternity Leave
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
Closing date for applications: 11:59pm Sunday 2nd June 2024.
Interviews will be held on an ongoing until the role is filled
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Mental Health Outreach Worker
Reference Number: 212
Reports to: Senior Mental Health Outreach Worker
Contract length: One Year
No. of hours: 22.5 hours per week (Flexible on days)
Main base/s: Flexible to one of our 8 Mind Hertfordshire Network Wellbeing Centres
Salary scale: £24,000 - £25,000 per annum incl. Outer London Weighting (OLW)
In addition, this role will have a yearly staff retention bonus of up to £1263.
This payment is allocated at the discretion of HMN.
About the Service
This is a pilot working as a Multi-Disciplinary Team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.
Purpose of Post
Providing advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and remain a source of independent support for all clients. Ensure that the safety and wellbeing of the client is monitored and reviewed regularly and that a person centred recovery orientated and trauma informed approach is embedded approach in all aspects of the roles.
Service Objectives
- To improve the mental wellbeing of people experiencing mental ill health.
- To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
- To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
- To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
- To work collaboratively within an MDT consisting of CGL, District and Borough councils, housing teams and other professionals.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Wednesday 19th June at 5pm.
Interviews will be held on a rolling basis.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Are you skilled in networking and negotiating forging trusted relationships with internal and external key stake holders, to make a positive difference in peoples lives who are affected by dementia?
Are you experienced in managing local Health and Social Care services, including compliance, quality and team management?
Yes? Then please let us tell you more about this fantastic opportunity we have at Alzheimer's Society!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are currently offering two amazing opportunities to lead Dementia Support services in Cwm Taf Morgannwg - Bridgend (21 hours) and Merthyr Tydfil & Rhondda Cynon Taff (28 hours).
Our Bridgend service is a brand new and exciting service working within the Community Network teams, integrated with partners in Health, Social Care, and the Third Sector. This is an amazing opportunity for someone with proven networking and negotiating experience to be part of a flagship service for the area to increase reach, impact, and collaboration between integrated services.
Our Merthyr Tydfil & Rhondda Cynon Taff opportunity is within a developed and established service, with a growing team. This would suit an experienced leader from a Health and Social Care background with a particular skill in developing external networks and partnerships, working towards collaboration and integration.
About the role
As a Local Services Manager you will provide leadership and management to local service teams, holding responsibility for the management and delivery of specific contracts, while supporting the Wales Country Manager to deliver the Alzheimer’s Society’s Help & Hope strategy.
You will lead the local delivery of services across a designated area, ensuring that those services are of high quality, person centred, safe and that people affected by dementia are at the heart of all service delivery. The direct line management responsibility for Dementia Advisors who provide support and guidance to people with dementia using a person-centred approach will lie with the successful individual.
About you
To be successful in this role, you will be a systems leader, influencing, networking, and collaborating with our partner organisations. You will also be actively contributing to the regional Dementia Standards workstreams, ensuring we support the delivery of the Wales Dementia Action Plan in Cwm Taf Morgannwg.
As a Local Services Manager you will;
- Demonstrate the ability to build and nurture relationships with stakeholders to ensure that the lived experience of people with dementia is shared widely so that it can influence decision making, service quality and delivery, in line with our strategic priorities.
- Possess knowledge of key roles in the Health & Social Care sector and is confident in managing relationships within this sector, to ensure we are the go-to organisation for all things dementia related.
- Have gained previous experience as a great people manager having led teams to deliver high performance outcomes and work collaboratively to provide an excellent service.
- Role models our values in all they do, who can work effectively with internal teams to achieve mutual outcomes.
- Have experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple competing priorities.
- Be someone who can work well as part of a multi-disciplinary team.
- Have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.
*The ability to speak Welsh is desirable for this role.
Closing date: 10th June 2024.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Location: Hybrid home working and Office based (currently Hammersmith, likely move to Farringdon autumn 2024)
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
This role involves supervising risk management, overseeing the charity’s approach to contracts, and leading a small team dedicated to enhancing business support throughout the charity. If you're passionate about making a difference and are ready to contribute to our purpose, we'd love to hear from you. Apply now and be part of a team dedicated to creating positive change.
About You
As our Group Head of Governance, you'll step into a dynamic role within our CEO Office, shaping the future of our organisation. You'll be instrumental in steering Turn2us and Elizabeth Finn Homes towards excellence in governance. Your expertise will ensure that we not only meet but exceed legal and regulatory standards, setting a gold standard in corporate governance. From board secretariat excellence to robust risk management, you'll lead the charge, guiding our organisation to new heights of efficiency and accountability.
With your exceptional communication skills and strategic mindset, you'll elevate our governance practices. Your commitment to equity, diversity, inclusion, and belonging will infuse every aspect of your work, fostering a culture of inclusion and dignity.
From managing board secretariat matters to driving continuous improvement in governance practices. You'll lead by example, inspiring our team to embrace operational excellence and embody our values. Together, we'll ensure that safeguarding is not just a policy but a guiding principle in everything we do.
If you're passionate about social justice and ready to take your career to new heights, we want to hear from you. Join us at Turn2us, where every day brings new opportunities to create a brighter, more equitable future. Apply now and be part of a movement that's changing lives, one step at a time.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of four days a month. Some roles, including the Group Head of Governance are required to be in the office more often than others and this will be agreed with the hiring manager upon starting.
Please note that all job offers are subject to two to three satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11.59pm, 4th June 2024
Interview date: TBC
The client requests no contact from agencies or media sales.
Social Research Associate
Role information
Salary: £33,000 - £38,500
Role Type: Permanent
Location: The role-holder will be expected to have a presence in our London office at least twice a week with flexibility on working from home at other times
Right to work: You will already have the right to work in the UK with no restrictions as Fair4All Finance is not a licensed sponsorship organisation.
Role purpose
As we continue our exciting growth plans in 2024 to deliver on our ambitious goals and refreshed strategy, we’re looking for a for a dynamic, innovative, and evidence-led Social Research Associate to join our Systems Change and Impact team.
You will be joining a collaborative and purpose driven team overseen by a committed board. This pivotal role will suit someone with curiosity, excellent research and analysis skills, and an interest in the connections between health, wellbeing, impact, and life events.
Our team is drawn from a range of backgrounds spanning leaders and changemakers from across the financial services and social purpose sectors. The reach and influence of our team makes this an exciting place to work and enables us to engage important stakeholders at the highest levels.
Some key responsibilities
· Identify research areas which will contribute to the development of fair, affordable and appropriate financial products and services
· Evaluate primary data to draw customer insights with the ability to work quickly on a diverse range of topics and to draw out the highlights and key findings and present them in a compelling manner to a range of stakeholders
· Research report writing including the development and maintenance of a list of key statistics and data points that can be used by the entire Fair4All Finance Team to justify and support our work and priority areas and be responsible for updating the statistics in our “State of the Market” presentations
· Contribute to our impact reporting by identifying data points, statistics and markers to assess progress against defined targets
· Support the commissioning and management of external partners to deliver research priorities
About you
You will have:
· A strong and demonstrable empathy for the experiences of people in vulnerable circumstances
· Curiosity and an interest in the impact of politics on people’s lives, life chances, and abilities to play a full role in their communities and society
· The ability to collaborate effectively, both within the team and with external partners
· The ability to deal with complexity and occasional uncertainty
· The desire to seek continued learning and development
· The initiative and be a team player – and take the initiative to support colleagues and suggest solutions
· The ability to thrive working in a small team, occasionally working alone, but never in isolation.
You will also share our passion for our mission to increase the financial resilience of people in vulnerable circumstances.
To be successful, your experience and capability will Include:
· The ability to analyse and interpret both quantitative and qualitative primary data
· Professional experience in social or customer research
· To have managed or held primary responsibility for consulting or research projects
· Knowledge of different research methods and the ability to apply these to varied settings
· To be able to present complex information to key stakeholders and team members in a clear and helpful way
· A degree in a social research, social policy or a related field, or work experience in other research fields
Desirable experience and capabilities
It would be great if you also have:
· Experience working with partners to collectively work towards systems / policy change
· Experience in research and designing solutions for specific minority ethnic groups
· Understanding of communities of place and interest in those that face disadvantage, particularly in relation to financial products and services
· Knowledge of and experience working with Office for National Statistics, Financial Conduct Authority and other public databases
· Good understanding of statistical tools such as SPSS, Stata, and/or R, and Excel
Why work at Fair4All Finance
Fair4All Finance is a not for profit organisation founded in 2019 to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.
There are at least 17.5m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services. That’s nearly a third of all adults in the UK.
We are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.
Our vision is of a society where the long term financial wellbeing of all people is supported by a fair and accessible financial sector.
Our Benefits include:
Financial Security:
· Pension, group life assurance, critical illness, and income protection, family leave
· Wellbeing:
· 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)
Fair4All Finance is committed to being a diverse organisation that is truly representative of the people and communities we serve. We are an equal opportunities employer with an inclusive environment where different experiences, expertise and perspectives are valued, where everyone is encouraged to grow and develop, and all team members can contribute to their fullest potential.
Applications are welcome from people of any age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. We are determined to ensure that all team members and applicants receive fair and equitable treatment or are not disadvantaged by any inappropriate conditions or requirements being placed on them.
When we are recruiting, we actively seek to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential team member may need to be successful. We recognise the importance of a good balance between work and home life, so we do everything we reasonably can to accommodate flexible working.
Applications
· Please apply through Applied by 12th June 2024 at 12.00pm
· Interviews will be held on W/C 24th June 2024
After the job advert closes, your answers will go through a sift process, randomising and anonymising answers to take out individual information that could add biases into hiring decisions. This enables application reviewers to review each answer objectively. People scoring the applications will not have seen your CV at this stage of the process so please try your best to answer questions with specific examples and without simply rephrasing your CV, which they will review later in the recruitment process.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.
The post holder will manage our supporter panel, cultivating relationships with panel members. Working closely with the Supporter Experience and Journeys Manager this role will test new journeys, support implementation of new fundraising products and integrated campaigns, championing supporter needs and pain points, ensuring their valuable insights contribute to the enhancement of our supporter experiences and journey initiatives.
Key Responsibilities
Supporter Experience and journey best practices
- Identify and improve key pain points in existing supporter journeys; making recommendations for improvements that colleagues can implement and support them on how to measure and report back on those changes.
- Support on measuring supporter satisfaction and testing outputs with supporters.
- Support fundraising colleagues to implement supporter journeys and stewardship programmes across the portfolio to maximise net income and retention of supporters.
- Lead the annual supporter experience and journeys audit, facilitating process discovery workshops to identify pain points and make recommendations on improvements to wider stakeholders and monitor the improvement progress.
- Deliver process maps for all supporter journeys, ensuring they are monitored and kept up to date.
- Review communications against supporter journey maps to ensure the supporters needs are met.
- Help deliver the Supporter Experience and Journey strategy.
- Assist in piloting new stewardship journeys for supporters, ensuring that they feel valued and involved in the charity’s work.
- Collaborate with internal teams, including marketing, fundraising, communications, and program delivery, to ensure alignment and integration of supporter experience initiatives across the organization.
Data & Insight
- To work closely with our Supporter Experience and Journey Manager to gather insight with the data team to optimise current personas and identify new personas.
- Manage a supporter feedback panel, recruiting new members and conducting user testing to assess the effectiveness of our journeys, experience, products, and integrated campaigns with them.
- Liaise with the fundraising, supporter care, digital and data teams to identify recurring supporter journey issues and make recommendations for improvements.
- Support on implementing our effectiveness evaluation approach to supporter experiences, journeys, and initiatives. Regularly reporting on key metrics and using findings to drive continuous improvement in collaboration with the digital and data team.
- Support on conducting research and analysis to gain insights into supporter behaviours, preferences, and pain points. Utilize data-driven insights to inform decision-making and enhance supporter journey initiatives.
Driving the adoption of supporter-first approach
- Develop and foster excellent working relationships to establish buy-in for a data-driven and supporter-first approach to fundraising across the charities and be prepared where necessary, with sound rationale, to recommend solutions that meet supporter needs, strategic objectives, and journey best practises.
- Help to drive a culture of continuous improvement by identifying opportunities for innovation and optimization within the supporter journey. Implement feedback loops and mechanisms for ongoing refinement of supporter experience strategies.
- When necessary, work with stakeholders to understand detailed operational processes and identify opportunities for a supporter-first approach to help fulfil their requirements.
- Keep up to date with supporter-centric industry trends, techniques, and best practices related to supporter experience and supporter journeys and share learnings with stakeholders.
Work environment
- The post holder should expect to:
- Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.
- Be responsible for the input and maintenance of databases and files relevant to the post requirements.
- Will occasionally be required to attend events in the evening and at weekends.
Skills, Knowledge and Expertise
- Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
- Experience leading complex cross channel journeys or communication plans from start to finish.
- Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing.
- Experience in reporting, evaluating, and testing.
- Experience of facilitating workshops both virtually and in person.
- Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
- Proven understanding of how best to use data insight and analysis to make decisions and inform actionable plans.
- Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce)
- Knowledge of analytic tools (e.g., data dashboards).
- Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
- Understanding of NHS Charities or healthcare fundraising.
- Excellent interpersonal skills and negotiation skills with the ability to motivate and influence people.
- Ability to work as part of team and also to use own initiative.
- Willingness to work had and attend, where necessary commitments outside normal office hours.
The client requests no contact from agencies or media sales.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main Responsibilities:
● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder
See attachment for further details
The client requests no contact from agencies or media sales.
We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.
Summary of role responsibilities
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Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.
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Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.
For more detailed information about the role, charity, and team, look at the Recruitment Pack.
Recruitment timetable
We aim to follow the schedule outlined below:
Applications close: 17 June 2024, 11:59pm
Shortlisting: w/c 17 June 2024
Interviews: w/c 1 July 2024 (London office)
If there are any adjustments that would help you engage with the recruitment process, please let us know.
We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a dynamic, solution focussed finance professional to join our central team as Finance Manager. Used to taking day to day transaction processing in your stride, you’ll use your experience to support preparation of the management accounts and be part of ensuring that we have the business information needed for decision making across the charity. You’ll have space to grow the role, taking on more responsibility as you build your knowledge and experience and improve systems.
Starlight is a small team with a lot to deliver so a can-do attitude is critical; we all roll our sleeves up and do what’s needed to make things happen for our children, families and healthcare professionals. You’ll have a real desire for effective working, enjoy finding ways to improve the efficiency of our financial systems and processes and be experienced in working across an organisation to be a true partner to our passionate, supportive and dedicated Starlight team. You’ll be committed to your own development, both professional and personal; you may be part way towards an accountancy qualification and we’ll support you in achieving that.
The salary range for this role is; £35,000 to £42,000, (up to 39K for part qualified or qualified by experience, up to 42K for qualified)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Well Connected is seeking someone with community engagement experience, to become our new Community Connector within easy reach of Plymouth, Devon. This is an exciting opportunity to work with us and alongside our partners to support students’ community placements and learning experiences, enabling students to engage directly with communities.
The role will facilitate and develop a range of programmes which aim to increase students' understanding of the health needs of a variety of population groups, such as people who experience homelessness, vulnerable adults, children and families, etc.
The Community Connector will join a small, yet dynamic team, be self-motivated and able to work independently towards achieving their targets.They must be enthusiastic, kind, approachable and enjoy interacting with students, community organisations and local people and be open to learning, developing their own skills and want to support the learning of others.
While a background in health and/or teaching is not a requirement, you should be interested in promoting wellbeing and passionate about supporting the teaching and learning of the health professionals of the future.
A DBS check will be required for the successful applicant.
What We Offer
Salary: £25,000-£30,000 (pro rata)
Contract: Two Year Fixed Term
Hours of work: 25 hours per week
Remote Working, must be within easy reach of Plymouth
Holiday allowance: 25 days (pro-rata for part-time staff depending on join date)
Other benefits include: Three additional leave days over Christmas, an additional day off for your birthday, employer pension contributions (following a successful probation period), flexible working hours, a contribution towards your mobile phone each month and regular staff get-togethers.
Application Process
For more information, please take a look at the job description.Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrates how your experience and knowledge fulfil the criteria.
Closing Date: We are keen to recruit as soon as we can, so applications will be reviewed until Friday 21 June. Calls and first-round interviews may be conducted with short-listed candidates before the application deadline. The deadline may be closed early if the right candidate is found.
Interview Date: Interviews expected to be held from w/c 1st July.
We look forward to hearing from you!
Thank you for applying for the Community Connector role! Please send through your latest CV and a covering letter (no more than two pages of A4). We are excited to hear from you!
The client requests no contact from agencies or media sales.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy. This role will require regular travel throughout England.
Closing date: 03 June 2024 at 08.00.
Shortlisting date: 18 and 19 June 2024.
Interviews: 24 and 25 June 2024.
At NCVO we run our consultancy and training services as a social business. We provide cost effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.
Our business is growing. We’re looking for a passionate and innovative team player to help us provide expert impact support to clients across England. You’ll need to be a confident facilitator attuned to the needs of the sector, identifying emerging themes and areas of support.
You will have a versatile style and be comfortable working closely with a wide range of stakeholders. At times you’ll need to influence and negotiate at different levels. This includes with boards, chief executives, and senior managers. You’ll help them improve their work, better demonstrate the difference they make, and plan for the future.
You’ll need high levels of sensitivity and assertiveness and the ability to think on your feet. In return, we hope to offer a flexible, varied and purposeful role that allows you to learn and grow.
You do not necessarily need to be an experienced consultant, but you will need the skills and mindset to adapt quickly to this context. You may have a background in:
- impact planning
- evaluation or research
- strategy development
- programme management.
Whatever your previous experience we don’t expect you to tick every box. We want to support your learning so you can develop in the role.
You will join our interdisciplinary team of consultants helping shape the future and empower charities to thrive. As well as being motivated by creating change for our clients through consultancy, mentoring, and training, you will also need to be energised by hitting targets on utilisation and income.
Equity, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion. We want this to be reflected in the diversity of the people who work for us. We welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.
If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.
Benefits for NCVO employees
- 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
- office closure between 25 December and 1 January inclusive
- the option to purchase or sell up to five more days each year
- five days volunteering leave (pro rata for part-time staff)
- two and a half extra wellbeing days off during the year
- enhanced pay for sick, maternity and adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home or off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme.
We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
The client requests no contact from agencies or media sales.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main responsibilities:
To provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances. This includes:
● Provide case work covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions.
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
See attachments for further details
The client requests no contact from agencies or media sales.