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Title: Operations Manager
Reporting To: Director of Operations
Salary: £38,000- £40,000 per annum (based on experience)
Location: London/Head Office Tooting Works
Contract: Permanent/full-time
Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)
About Us:
Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business.
Role Summary:
The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.
Role Responsibilities:
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
- Ensure the lettings process is well-managed and aligned with policies.
- Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
- Contribute to strategic operational planning and continuous improvement initiatives.
- Identify and resolve operational challenges in collaboration with senior management.
- Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.
Building Maintenance
- Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
- Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
- Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
- Conduct regular building inspections and implement corrective actions as needed.
- Drive sustainability initiatives, including energy efficiency and waste reduction.
- Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
- Maintain the Visitor Management System and ensure it is used appropriately and consistently
Health & Safety
- Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
- Develop and monitor health & safety procedures tailored to the site.
- Organise relevant training for staff and enforce contractor compliance.
- Maintain accurate H&S records, incident reports, and lead periodic audits.
- Support development and execution of emergency response and business continuity plans.
- Fire safety responsibility (Fire Safety designated person)
Lettings and Lease Management
- Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
- Check we are maintaining up-to-date tenancy records,
- Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
- Carry out twice-yearly audits of lease documentation.
- Maintain relationships with tenants to support retention and satisfaction.
- Monitor lease management by team, lease compliance and resolution of any lease-related issues.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
- At least 2 years’ experience in operations work.
- Previous experience in Lease management
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software,
- or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Rewards
- 25 days of annual leave plus bank holidays
- Personal annual training budget following probation.
- Employee assistance programme, including counselling.
- Regular team socials throughout the year.
- Generous sick pay allowance following probation.
- General eye test.
- Well-being day (one day per year).
- Volunteer day (one day per year).
Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check.
- Receipt of two satisfactory references.
- Proof of eligibility to work in the UK.
- Safeguarding training (can be trained on the job).
Please submit your CV and cover letter stating why you are interested in this role.
Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.
All Candidates must submit their CV and Cover letter.
The client requests no contact from agencies or media sales.
Thank you!
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
At Marie Curie, we are dedicated to improving lives through our compassionate care and support services. Our fundraising efforts are at the heart of what we do and the Fundraising Analysis, Insight & Selections Team forms a vital part of the charity’s fundraising activities, driving the use of Insight to inform decisions and the way we communicate with our supporters.
As a Senior Data Insights Manager you will be responsible for developing and implementing data analysis strategies in collaboration with our Income, Innovation and Engagement directorate and supporting the delivery of operational data reporting, providing analysis and insight to inform strategic decision-making.
You will be responsible for:
- Driving decision making through insights on several strategic projects.
- Developing an insight led decision making culture and structure.
- Leading the development of best practices techniques for data analysis, visualization, and storytelling.
- Working closely with senior stakeholders to understand business requests and translating them into analytical solutions.
- Identify opportunities to improve processes and enhance data capabilities within the business.
- Line managing and leading a team of 2 data analysts
Key Criteria:
- Established experience in a senior/lead analyst role with a solid track record of understanding of the production and role of data analysis in a business environment.
- Significant and demonstrable experience of implementing best practice analytics techniques and leading initiatives to enhance datasets, thereby improving insight capabilities.
- Experience of using insights to influence stakeholders at all levels.
- Significant and demonstrable experience of model building.
- Strong communication and storytelling kills, with the communicate across a range of stakeholders.
- Excellent SQL, Power BI skills and understanding of requirements of compliance in a regulated environment.
- Line management experience would be an advantage.
Please see the full job description here
Application & Interview Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: Sunday 20th July 2025
Salary: Up to £50,000 + £3,500 LWA where applicable
Contract: 12 months FTC
Based: This role is predominantly home-based and can be based anywhere within the UK. You will be expected to work from our modern open plan offices in Embassy Gardens occasionally.
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
The client requests no contact from agencies or media sales.
Thank you!
Overview
This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.
The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.
Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London
Job Spec
Editorial & Design
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Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches
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Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed
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Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims
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Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign.
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Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members
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Maintain Sharepoint for digital content – including photos, social images, video and written content
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Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand
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Create & deliver video content to support the digital strategy and on an ad-hoc basis
Digital
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Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement
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Manage and update Glass Door's website in-line with the digital strategy and content planner
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Co-develop & oversee a digital content calendar
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Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams.
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Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys.
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Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy
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Support the development and delivery of bi-monthly internal e-newsletters.
Monitor impact
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Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently
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Support the monitoring and tracking of website usage
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Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals
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Support the monitoring and tracking Google ads and analytics
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Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs
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Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences.
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Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities
Strategy
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Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans
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Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables
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Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com
Events
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Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online.
Other
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Attend and participate in relevant team meetings, and other ad hoc meetings when necessary.
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Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO.
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Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Thank you!
Learning & Development Manager (LDM) – Cymru Wales, West Midlands & South West
Home - Based but within commutable distance to Wales, West Midlands & South West
If you’re passionate about helping further the mission of Methodist churches, circuits and districts, then we would like to hear from you. As an experienced professional with a proven track record in learning and development, and management, you will be part of a Learning Network (LN), within the Ministries and Learning team and part of the Connexional Team of The Methodist Church.
The LN comprises 30+ staff working as part of a single team operating across the Methodist Church in Britain. The team is strategically and collaboratively managed by Learning and Development Managers (LDMs), each having responsibility for a number of Learning and Development Officers (LDO) working within a geographical area. We are seeking to recruit an LDM for the Cymru Wales, West Midlands and South West area. There is a requirement to live within this geography that includes the Methodist districts: Wales Synod Cymru, West Midlands (following the merger of the current Birmingham District and the Wolverhampton and Shrewsbury District on 1st September 2025), Southampton, Channel Islands, Bristol, and South West Peninsular.
Responsibilities of the Learning Development Manager include:
- strategic shared leadership of the LN
- leading and managing the LDOs, balancing the needs and expectations of lay and ordained
- developing, implementing and reviewing, alongside other LDMs and the Director of Ministry Learning, the strategic work plan of the LN
- building and maintaining good relationships across the Connexional Team and with individuals and communities across the church and beyond
- encouraging the sharing of individual gifts and experiences across a number of teams and stakeholders
- travel (including overnight stays), weekend and evening work
We are looking for someone who has:
- proven experience of coordinating and managing a dispersed team of staff and volunteers
- significant experience and is passionate about learning and development
- a strong commitment to collaborative and partnership working
- a proven track record of meeting deadlines within a complex and varied workload
Knowledge of the Welsh language would be a valuable asset to this role
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.
For ministers in Full Connexion the standard terms of service apply.
Closing date: 23:59 on 21/07/2025
Interviews to take place on: 08/08/2025 in London in person.
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Registered Charity
101 - 500
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
